communications & marketing specialist (email & growth focus)

account coordinator

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digital communications coordinator

University of California Los Angeles

<div><div><div><div><div>The Digital Communications Coordinator produces and manages content for the International Institute's Y&amp;S Nazarian Center for Israel Studies (Center&quot;) website, digital newsletter, social media, and email marketing. Writes news items, and selects/creates graphics and photos for advertising the Center's events. Executes social media campaigns, and oversees Facebook, X, and other social media channels vehicles to communicate the Center's goals, promote initiatives, and to engage with and build the audience for the Center. Tracks key social media, website and email to assess effectiveness of the Center's outreach efforts. The Coordinator also manages the technical aspect of the Center's online (Zoom) webinars, briefings and podcasts, and edits and posts video and audio recordings on the website and YouTube. Builds relationships with print and broadcast media outlets to promote the Center as a source of expertise on Israel. Works collaboratively with the Center director and other Center staff, and with the UCLA International Institute IT and communications staff; trains and coordinates the work of social media student volunteers. Displays a positive attitude and is a team player to work supportively within a small organization. Assists with special digital projects as needed.</div><br>
<br>
<p><b>Salary &amp; Compensation</b></p><br>
<br>
<ul><li>UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
</li></ul><p><b>Qualifications</b></p><br>
<ul><li>
1. Strong computer skills. Demonstrated experience with managing information dissemination/advertising on social media platforms. (Required)</li></ul>
<ul><li>2. Strong English writing and editing skills for drafting effective and grammatically-correct news articles, posts, and reports. (Required)</li></ul>
<ul><li>3. Demonstrated experience writing for digital or print publications. (Required)</li></ul>
<ul><li>4. Knowledge of design/graphics programs, such as InDesign and Photoshop. Basic knowledge of HTML. (Required)</li></ul>
<ul><li>5. Strong organizational skills to set priorities and work effectively toward Center goals and objectives. (Required)</li></ul>
<ul><li>6. Strong oral communication skills to obtain and convey information clearly and to interact with individuals at various levels professionally and diplomatically. (Required)</li></ul>
<ul><li>7. Interpersonal skills to relate effectively, professionally, and diplomatically with a broad range of individuals, including UCLA faculty, staff and students from all backgrounds. (Required)</li></ul>
<ul><li>8. Skill in performing against deadlines with frequent interruptions and competing priorities. (Required)</li></ul>
<ul><li>9. BA degree. (Preferred)</li></ul>
<ul><li>10. Interest in, and some knowledge of Israel and Middle East. (Preferred)</li></ul>
<ul><li>11. Knowledge of Los Angeles Jewish community. (Preferred)</li></ul>
<ul><li>12. Knowledge of video/audio editing software (e.g., Adobe Premier Elements; Audacity). (Preferred)</li></ul>
<br>
<p><b>Education, Licenses, Certifications &amp; Personal Affiliations</b></p><br>
<ul><li>
Bachelor's Degree in related area and / or equivalent experience / training (Required)
</li></ul><br>
<p><b>Special Conditions for Employment</b></p><br>
<ul><li>
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.</li></ul>
<br>
<p><b>Schedule</b></p><br>
<br>
8:00 a.m. to 5:00 p.m.
<br>
<p><b>Union/Policy Covered</b></p><br>
<br>
99-Policy Covered
<br>
<p><b>Complete Position Description</b></p><br>
<br>
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&amp;JDName=Media%20Communications%20Specialist%202%20(40085937)</div></div></div><div><div><div><p>
Apply</p></div></div></div></div>
<br><div><div><b>Campus Requisition #:</b></div>
<p>10429</p>
<div><b>UC Payroll Title:</b></div>
<p>MEDIA COMM SPEC 2</p>
<div><b>Department:</b></div>
<p>NAZARIAN CENTER FOR ISRAEL STUDIES</p>
<div><b>Appointment Type:</b></div>
<p>2 - Staff: Career</p>
<div><b>Anticipated Hiring Pay Scale:</b></div>
<p>$31.51 &ndash; $34.00/Hr.</p>
<ul><li><b>Full Salary Range:</b></li></ul>
<p>USD $31.51/Hr. - USD $62.64/Hr.</p>
<div><b>Onsite | Remote | Hybrid Type:</b></div>
<p>Hybrid</p>
<div><b>Department Location:</b></div>
<p>315 Portola Plz International Institute
</p><div><b>Full or Part Time:</b></div>
<p>Full Time</p></div>

Digital Communications Coordinator

Create Music Group

<div><p>Flighthouse is a leading digital entertainment brand that pioneers innovative content for the next generation. As a powerhouse in the digital media landscape, Flighthouse leverages its extensive network on platforms like TikTok, Instagram, and YouTube to amplify and define culture. Our influencer marketing team is crucial in forging connections that resonate deeply with our audiences, ensuring that every campaign we execute not only reaches but also engages and inspires millions.</p><p>
Flighthouse Media is a multi-faceted new media company with a diverse portfolio that includes original content channels (Flighthouse, Retirement House, and more), a creative content studio and full-service social agency, e-commerce services, and a 95+ page Instagram meme network - with a combined 330M+ followers driving 1B+ views per month.</p><p>
We were on TikTok before TikTok was even TikTok. As the first to run an influencer campaign on the platform, and as one of its largest presences, we&rsquo;ve established ourselves as the go-to place for connecting brands with Gen Z.</p><p>
Agency offerings include influencer marketing, original content creation, account management, paid media campaigns and beyond. Flighthouse works with a range of clients, from chart-topping musicians (Ice Spice, Lil Nas X, Blackpink) to industry-leading brands (Starbucks, Sephora, Tinder, Chipotle) and entertainment studios (Paramount Pictures, Prime Video, Warner Bros., Lionsgate).</p><p></p><p><b><br>
Job Summary</b></p><p>
Flighthouse is seeking an Account Coordinator, Social Marketing to support the development and execution of social media campaigns for brand and entertainment clients. This entry-level role is ideal for a highly organized, detail-oriented social media native who is eager to learn the ins and outs of client services and campaign management, with a strong interest in TikTok and digital culture.</p><p>
The Account Coordinator will assist in managing day-to-day account operations, supporting internal teams, and helping ensure campaigns run smoothly and efficiently. This role provides hands-on experience across client communications, content execution, and performance tracking. This is a hybrid position, and you will be expected to work from our Los Angeles office as necessary, directed by your Manager.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Maintain trackers, calendars, and asset links for campaigns</li><li>
Assist the Account Manager and Senior Account Manager in day-to-day client coordination and communication</li><li>
Route creative for approval and track content deadlines</li><li>
Help prep decks, call agendas, and recap notes</li><li>
Assist in identifying opportunities for account growth and contribute ideas during internal brainstorms.</li><li>
Schedule and publish content across TikTok, Instagram, and YouTube Shorts as needed for campaigns.</li><li>
Flag emerging trends, creator moments, or platform updates</li><li>
Other duties as assigned</li></ul><p><b>
Qualifications</b></p><ul><li>
0&ndash;2 years of experience in social media, marketing, advertising, or a related field (incl. internships)</li><li>
Strong organizational skills and attention to detail</li><li>
Familiarity with TikTok, Instagram, and emerging social platforms</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple tasks and prioritize in a fast-paced environment</li><li>
Proactive, curious, and eager to learn</li><li>
Passion for internet culture, entertainment (movies/tv), and digital storytelling</li></ul><p><b>
Pay Scale</b></p><ul><li>
$19.23 - $21.63 per hour</li><li>
The final compensation within this range will be determined based on the candidate&rsquo;s experience, skills, and overall fit for the role.</li></ul><p><b>
Fair Chance Policy</b></p><p>
In accordance with the Los Angeles County Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories. We evaluate candidates based on their qualifications and the nature of the offense in relation to the job for which they are applying.</p></div><p></p>

Account Coordinator, Brand

E10 Labs

<div>
 <p>
  <strong>
   About E10 Labs
  </strong>
 </p>
 <p>
  E10 Labs is a cannabis tech company building smarter, cleaner ways to consume cannabis. Our heat-not-burn devices and pre-dosed formats are designed to elevate the experience, without combustion, without compromise. We&rsquo;re an ambitious team of doers, dreamers and dabbers who believe cannabis should be safe, affordable and accessible for all.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  We are seeking a Marketing &amp; Design Coordinator to join our Los Angeles team. This is a full-time, entry-level role for a candidate with strong proficiency in Adobe Creative Suite who is looking to grow their skills across marketing and brand communications.
 </p>
 <p>
  The ideal candidate is a detail-oriented visual designer who is also excited to explore the marketing landscape (including digital content, event support, and brand development). While prior marketing experience is not required, a strong design foundation and a willingness to learn are essential. We also value curiosity and interest in leveraging AI tools to streamline creative workflows and support efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Design visual assets for digital and print (social posts, packaging mockups, pitch decks, signage, etc.)
  </li>
  <li>
   Assist with social content creation and scheduling
  </li>
  <li>
   Help coordinate marketing materials for events and retail activations
  </li>
  <li>
   Keep our brand visually consistent across all touchpoints
  </li>
  <li>
   Learn how to use AI tools (ChatGPT, Firefly, etc.) to work faster and brainstorm smarter
  </li>
  <li>
   Support our marketing and sales teams with creative requests and campaign prep
  </li>
  <li>
   Stay organized and meet deadlines in a collaborative, fast-paced environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Adobe Creative Suite (especially Illustrator, Photoshop, and InDesign)
  </li>
  <li>
   A strong portfolio that shows solid layout, typography, and visual storytelling
  </li>
  <li>
   Some hands-on experience (internships, freelance, or school projects are all welcome)
  </li>
  <li>
   Clear communication skills and a proactive, collaborative mindset
  </li>
  <li>
   Interest in cannabis, branding, product design, or emerging tech is a plus
  </li>
  <li>
   Willingness to learn and experiment with new tools (especially AI)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks &amp; Benefits
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary with opportunity for growth
  </li>
  <li>
   Health, dental, and vision insurance
  </li>
  <li>
   Unlimited PTO (after 3-month probation)
  </li>
  <li>
   401(k) eligibility
  </li>
  <li>
   A front-row seat in building the future of cannabis tech
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to Apply
  </strong>
 </p>
 <p>
  Please submit your portfolio with your application (required). A brief introduction explaining your interest in the role and relevant design experience is encouraged but not required.
 </p>
</div>


Marketing & Design Coordinator

The J. Paul Getty Trust

<div>One Getty Values: Getty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. Job Summary:
<div>
Under minimal supervision, the Editor assumes full project management responsibility to perform all editorial functions&mdash;including story development, writing feature-length and short-form stories, line editing, content management system tasks, copyediting, and proofreading&mdash;for digital and print publications on a variety of topics.</div>
Major Job Responsibilities:
<ul><li><div>
Writes and edits stories for <i>Getty</i> magazine and Getty&rsquo;s digital platform, News &amp; Stories, in a wide range of genres and at all levels of complexity; conducts interviews with Getty staff, subject matter experts, and members of the local arts community, and works with them to ensure all copy is fact-checked and aligned with Getty&rsquo;s institutional priorities</div></li><li><div>
Creates and manages the weekly <i>Get Inspired</i> newsletter</div></li><li><div>
Write and edit copy as needed for the Marketing team, Getty&rsquo;s Advancement department, and Trustee communications</div></li><li><div>
Upload and manage content within Getty&rsquo;s content management system for publication on News &amp; Stories, as needed</div></li><li><div>
Works with the Rights Coordinator and other colleagues to ensure that artwork images and photos can be acquired and published according to copyright rules and agreements</div></li><li><div>
Provide ad hoc support to Editorial team members across a range of projects and tasks.</div></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in the humanities (preferably in English, journalism, or art history)</li><li>
At least 5 years of relevant writing and editing experience, preferably including 3 years in an arts environment</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Experience writing feature-length stories in a journalistic style</li><li>
Copyediting and proofreading skills; knowledge of <i>Chicago Manual of Style</i></li><li>
Familiarity with art history</li><li>
Ability to juggle multiple writing assignments and deadlines</li><li>
Experience working with content management systems</li><li>
Facility with Photoshop a plus</li></ul>
Benefits and Perks:
<div>
Here are just some examples that Getty offers/provides for full-time employees:</div><ul><li>
Medical, Dental, and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.</li><li>
403(b) Employee Investment retirement plan &ndash; with up to 5% Getty Match</li><li>
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account</li><li>
Educational Assistance and professional development</li><li>
Paid Vacation, Sick, and Personal Days</li><li>
12 Paid Holidays</li><li>
Many positions have bi-weekly off-Fridays</li><li>
On-Site Fitness Center at Getty Center</li><li>
Community service opportunities</li></ul><div>
To learn more about our comprehensive benefits and long list of perks, go to <b>Getty HR</b>.</div></div>

Editor, Communications

Turning Point Alcohol and Drug Education Program,INC

<p>The Media Communication Coordinator will develop, execute, and oversee efficient media communications strategies that will improve the company&rsquo;s public image.</p><p><b>Duties and Responsibilities :</b></p><ul><li>Overseeing media communications, maintaining a relationship with clients, and coordinating events.</li></ul><ul><li>Develop strategies to successfully build relationships with media and ensure a positive representation of our brand.</li></ul><ul><li>Understand the company&rsquo;s strengths, weaknesses, and objectives to create a tailored media relations strategy.</li></ul><ul><li>Work closely with the Executive Director to tactically coordinate media efforts and public events.</li></ul><ul><li>Cultivate and manage relationships with reporters, journalists, and key influencers and arrange for them to cover company events and conferences.</li></ul><ul><li>Write press materials and help manage social media outlets.</li></ul><p><b>Skills/Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in communications, journalism, or a relevant field.</li></ul><ul><li>Excellent communication skills and ability to collaborate with members of the media.</li></ul><ul><li>2 Years&rsquo; experience in marketing, communications, or journalism.</li></ul><ul><li>Superb knowledge of media strategies, brand management, and public relations best practices.</li></ul><ul><li>Capacity to understand complex concepts and turn them into clear verbal and written communications.</li></ul><ul><li>Strategic mindset, creativity, and resourcefulness.</li></ul><ul><li>Ability to be productive and original in written and verbal communications.</li></ul><p>Job Type: Full-time</p><p>Pay: $25.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Marketing: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Media Communications Coordinator

Simon Wiesenthal Center

<div><div><div><b>About Us:
</b></div></div><div><div>Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts antisemitism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films
</div></div><div></div><div><div>Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.
</div></div><div></div><div><div>In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center&rsquo;s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.
</div></div><p></p><div><div><b>About the Role:
</b></div></div><div><div>The Communications &amp; Marketing Specialist plays a central role in driving audience growth and engagement for the Museum of Tolerance (MOT) and the Mobile Museum of Tolerance (MMOT), with a strong focus on email marketing strategy, subscriber growth, and digital engagement.
</div></div><div><div>This role leads the planning, execution, and optimization of email campaigns and digital communications that expand reach, deepen audience relationships, and increase participation in educational programs. The ideal candidate is both creative and analytical&mdash;skilled in storytelling, segmentation, and performance tracking&mdash;and passionate about advancing human rights education through impactful, data-informed marketing.
</div></div><p></p><div><div><b>Key Responsibilities
</b></div></div><div><div>Email Marketing &amp; Audience Growth (Primary Focus)
</div></div><ul><li><div>Develop and execute a comprehensive email marketing strategy to grow, engage, and retain MOT/MMOT audiences.
</div></li><li><div>Build and manage segmented email lists (educators, donors, students, community partners, etc.) to deliver targeted messaging.
</div></li><li><div>Create and optimize email campaigns, including newsletters, program promotions, event invitations, and automated journeys.
</div></li><li><div>Conduct A/B testing on subject lines, content, and send times to improve open rates, click-through rates, and conversions.
</div></li><li><div>Monitor and report on key performance metrics (growth, engagement, conversions) and continuously refine strategy based on insights.
</div></li><li><div>Partner with internal teams to align email campaigns with organizational goals, programs, and fundraising initiatives.
</div></li></ul><p></p><div><div>Digital Marketing &amp; Content Strategy
</div></div><ul><li><div>Develop and execute a comprehensive social media content and marketing strategy to grow the Museum&rsquo;s presence and engagement across platforms such as Instagram, Facebook, and others.
</div></li><li><div>Develop integrated digital campaigns that support email growth, including lead generation and audience acquisition strategies.
</div></li><li><div>Create compelling, audience-focused content across email, web, and social platforms.
</div></li><li><div>Collaborate with digital teams to optimize landing pages and conversion pathways for campaigns.
</div></li><li><div>Ensure consistency in voice, branding, and messaging across all digital touchpoints.
</div></li></ul><p></p><div><div>Marketing &amp; Communications
</div></div><ul><li><div>Support the development and execution of marketing strategies to promote MOT/MMOT programs, exhibits, and initiatives.
</div></li><li><div>Produce high-quality content for print collateral, web, and promotional materials.
</div></li><li><div>Contribute to donor communications, annual reports, and institutional storytelling efforts.
</div></li></ul><p></p><div><div>Social Media &amp; Engagement
</div></div><ul><li><div>Manage and grow MOT/MMOT social media channels (Instagram, Facebook, X/Twitter, LinkedIn, YouTube) with a focus on driving email sign-ups and audience engagement.
</div></li><li><div>Track social and digital engagement metrics and identify opportunities for growth and optimization.
</div></li></ul><p></p><div><div>Event Promotion &amp; Outreach
</div></div><ul><li><div>Lead promotional campaigns for museum events, exhibit launches, MMOT site visits, and public programming, with an emphasis on digital and email-driven attendance.
</div></li><li><div>Collaborate with schools, community organizations, other cultural museums and partners to expand reach and participation.
</div></li><li><div>Develop marketing toolkits to support partners in promoting programs.
</div></li></ul><p></p><div><div>Press &amp; Media Support
</div></div><ul><li><div>Collaborate with the in-house PR team to develop and execute strategies that market and promote upcoming Museum events and initiatives.
</div></li><li><div>Draft press releases and media materials to support key campaigns and announcements.
</div></li><li><div>Assist with media outreach efforts and track, report, and analyze earned media coverage.
</div></li></ul><div><div><b>Qualifications</b>
</div></div><ul><li><div>Bachelor&rsquo;s degree in Communications, Marketing, Public Relations, Journalism, or a related field.
</div></li><li><div>2&ndash;4 years of experience in email marketing, digital marketing, or growth-focused communications, preferably in a nonprofit or educational setting.
</div></li><li><div>Demonstrated experience with email marketing platforms (e.g., Mailchimp, HubSpot, Salesforce Marketing Cloud, or similar).
</div></li><li><div>Strong understanding of audience segmentation, lifecycle marketing, and performance analytics.
</div></li><li><div>Excellent writing, editing, and storytelling skills tailored for digital audiences.
</div></li><li><div>Experience with social media management and digital marketing tools (e.g., Hootsuite, Buffer).
</div></li><li><div>Familiarity with design tools such as Canva or Adobe Creative Suite.
</div></li><li><div>Highly organized, detail-oriented, and comfortable managing multiple campaigns simultaneously.
</div></li><li><div>Passion for social justice, education, and community impact.
</div></li></ul><p></p><div><div><div><div><div><b>Our Benefits:</b>
</div></div><div><div>We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div></div></div></div></div>

Communications & Marketing Specialist (Email & Growth Focus)

Be Structured Technology Group

<div><p>Job Title: Help Desk Technician<br>
Reports To: Technical Account Manager</p><p>
About the Job</p><p>
Full Time, In Office (9AM &ndash; 6PM Shift) / Hourly / Includes Benefits, PTO</p><p>
Be Structured Technology Group (BSTG) is seeking a Helpdesk Technician to join our growing Service Desk Team in Los Angeles, CA. This is an entry-level, client-facing technical role where you&rsquo;ll serve as the first point of contact for client IT issues.</p><p>
This position emphasizes customer service excellence while providing foundational IT support. You will troubleshoot and resolve common IT issues, document all work in the ticketing system, and escalate complex problems to System Administrators when appropriate. This role is ideal for candidates with strong customer service backgrounds (hospitality, food service, retail, etc.) who are eager to build a career in IT.</p><p>
Relates Closely With: Customer Success Coordinator, System Administrators, Account Managers</p><p>
Essential Duties and Responsibilities:</p><ul><li>
Serve as the first line of support for client IT requests via phone, email, chat, or remote session.</li><li>
Provide empathetic, professional, and patient customer service, even working with frustrated users.</li><li>
Resolve common, documented, process-driven issues, and gather information from clients or systems to support effective troubleshooting.</li><li>
Document all activities in the PSA/ticketing system with clarity and accuracy.</li><li>
Escalate unresolved or complex issues to System Administrators as needed.</li><li>
Support onboarding/offboarding processes, including account creation, permissions, and PC setup.</li><li>
Contribute to the knowledge base, creating documentation for recurring solutions and quick fixes.</li><li>
Collaborate with the Customer Success Coordinator to ensure clear client communication and service alignment.</li><li>
Follow established processes and meet response/resolution service level agreements (SLAs).</li><li>
Serve as an on-call technician as assigned to support priority one tickets.</li></ul><p>
You&rsquo;ll know you&rsquo;re successful as a Help Desk Technician when:</p><ul><li>
Clients describe their support experience as helpful, empathetic, and professional.</li><li>
Common IT issues are resolved quickly and documented thoroughly.</li><li>
Tickets are consistently logged and updated to provide visibility for escalations and reporting.</li><li>
You collaborate effectively with Customer Success and technical staff to keep clients reassured throughout the support process.</li><li>
System Administrators trust you to handle front-line support, enabling them to focus on escalations and project work.</li><li>
You demonstrate a willingness to learn and apply feedback, showing readiness for advancement.</li><li>
Your contributions lead to higher client satisfaction scores and improved team KPIs.</li></ul><p>
Required Qualifications:</p><ul><li>
Demonstrated customer service experience (hospitality, food service, retail, call center, etc.).</li><li>
Proven ability to manage difficult or frustrated clients with professionalism and empathy.</li><li>
Strong communication skills, both written and verbal.</li><li>
Basic computer literacy and eagerness to develop technical skills.</li><li>
Attention to detail in documentation and organizational habits.</li></ul><p>
Preferred Qualifications:</p><ul><li>
Entry-level IT support experience, coursework, or certifications.</li><li>
Familiarity with Windows operating systems, Microsoft 365, and basic networking.</li><li>
CompTIA A+ or IT Fundamentals certification (completed or in progress).</li><li>
Experience with PSA/ticketing or remote monitoring tools.</li></ul><p>
Physical Role Requirements:</p><ul><li>
This is in-office.</li></ul><ul><li>
All verbal communications must be followed by written records for documentation tracking.</li><li>
Ability to lift up to 35 lbs. for occasional equipment transport and set up.</li><li>
Quantity of sitting/standing/reaching/bending/lifting varies depending on the day's work schedule.</li><li>
Standard office equipment (telephone, computer workstation, printer, copier, scanner, calculator).</li></ul><p>
Comp/Benefits:</p><ul><li>
Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li><li>
Enrollment in our company's matching 401(k), subject to eligibility requirements</li><li>
PTO, sick days, eight paid holidays</li><li>
Commuter benefit ($250/month)</li></ul><p>
About Us</p><p>
Be Structured Technology Group is a leading provider of innovative, reliable, and secure managed IT and cybersecurity solutions that empower businesses to achieve their core objectives without technological hindrances. Our mission is to handle customers' technology needs with precision and care, ensuring a secure and efficient digital environment that drives growth, enhances productivity, and provides peace of mind. Committed to core values such as integrity, excellence, and maintaining a growth mindset, Be Structured delivers exceptional value, builds lasting partnerships, and keeps customers confident that their IT solutions are in safe hands.</p><p>
Be Structured Technology Group is an equal-opportunity employer. We strive for a workplace that reflects our communities and does not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.</p><p><i>
NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.</i></p></div>

Help Desk Technician - On-Site HQ (Los Angeles)

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