digital transformation manager

PwC Middle East

<div>
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 At PwC Consulting, you&rsquo;ll shape strategies that redefine industries and drive national visions. We partner with leaders to deliver transformative solutions in enterprise strategy, digital innovation, operational excellence, cyber resilience, and risk management. Join a community that values bold thinking, collaboration, and measurable impact&mdash;where your expertise accelerates change and creates lasting value.
 
 
 
 Business Unit Overview
 
 
 
 The Digital &amp; Cyber Business Unit brings together deep technology expertise and bold thinking to help organizations thrive in a connected, data-driven world. We support clients in reimagining how they operate, serve, and grow&mdash;by harnessing the power of digital products, emerging tech, cloud, data, and cyber resilience.
 
 
 Whether shaping enterprise-wide transformation or enabling targeted innovation, we work at the intersection of strategy, technology, and trust&mdash;delivering scalable solutions that empower clients to move faster, think smarter, and lead with confidence.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 As a Senior Manager, you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
 
 
 Responsibilities include but are not limited to:
 
 
 <ul>
 <li>
 Creating the digital and technology vision and conceptual architectures for the clients.
 </li>
 <li>
 Carry out benchmarking analysis of the present business and technology ecosystem of Utilities with market leading Utilities.
 </li>
 <li>
 Understand the present business and technology state of Utilities across the value chain and carry out analysis based on voice of business / employee to identify the gaps and recommend envisioned future state.
 </li>
 <li>
 Engaging senior stakeholders and leading sessions to solicit requirements for understanding and designing technical solutions, identifying integration touchpoints, data flow diagrams, designing application data models etc.
 </li>
 <li>
 Understand digital transformation strategy &amp; roadmap for clients with business knowledge in the Utilities sector.
 </li>
 <li>
 Carry out business process study, understanding business problems, root cause analysis, process consultation and improvement possibility identification.
 </li>
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 Technology consulting, identifying automation possibilities, suggesting potential solutions for business needs or problems.
 </li>
 <li>
 Work on architecture due diligence, cloud implementation, legacy architecture modernization.
 </li>
 <li>
 Provide technology solutions for business-critical applications and creating proposals for projects, cloud computing, information management, automations, application development &amp; maintenance.
 </li>
 <li>
 Carry out cost analysis and prioritisation of different initiatives for the Utilities and prepare roadmap to achieve the same.
 </li>
 <li>
 Well versed with identifying the total cost of ownership of any digital solutions for the client.
 </li>
 <li>
 Client management &amp; onsite coordinator for complex digital transformation projects.
 </li>
 <li>
 Technology due diligence to analyse current technologies used by the clients and determine ways to improve.
 </li>
 <li>
 Prepare and evaluate key project requirement specific documents such as - business requirement document, functional requirement document &amp; system requirement specifications.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT / Business / Engineering and equivalent.
 </li>
 <li>
 Master&rsquo;s degree in IT / Business / Engineering and equivalent (Preferred).
 </li>
 <li>
 10+ years of global experience in the IT and digital transformation domain with over 6-8 years in Utilities Technology.
 </li>
 <li>
 Understanding of Utilities ecosystem of different user personas and journeys.
 </li>
 <li>
 Prior experience of working and good understanding of Key Utilities technology solutions and their modules such as &ndash; Billing Systems, GIS, Asset Management System (EAM), ERP, Field Workforce Management, CRM, IT/OT Integration, etc..
 </li>
 <li>
 Prior experience of working and good understanding of Smart Metering and Smart Grids.
 </li>
 <li>
 Prior experience of working across the Utilities value chain for both Water &amp; Electricity: Production/Generation, Transmission, Distribution and Retail.
 </li>
 <li>
 Understanding of emerging technologies and their use cases in the Utilities ecosystem such as - Artificial Intelligence, RPA, IOT and others.
 </li>
 <li>
 Good understanding of different architecture and patterns to design &amp; architect Utilities technology solutions.
 </li>
 <li>
 Strong data analysis and data storytelling skill set.
 </li>
 <li>
 Previous experience in digital transformation and Utilities technology engagements in the region.
 </li>
 <li>
 Familiar with Azure, AWS, Oracle, IBM and SAP platforms.
 </li>
 <li>
 TOGAF certification is an added advantage.
 </li>
 <li>
 Organised, structured and analytical approach to problem solving.
 </li>
 <li>
 Proactive mind-set in dealing with challenges in a customer-driven environment.
 </li>
 <li>
 Good written and verbal communication skills, comfortable in dealing with senior stakeholders.
 </li>
 <li>
 Ability to develop and sustain effective working relationships both virtually and physically.
 </li>
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 Able to work flexibly and to tight deadlines.
 </li>
 <li>
 High level of commitment, energy and enthusiasm.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
</div>

Consulting - Cyber and Digital Trust - Cyber Transformation & GRC - Senior Manager

DICETEK LLC

<div>Designs seamless customer journeys integrating voice and digital touchpoints.
<ul><li>Map and redesign customer journeys
</li><li>Define omnichannel engagement strategy
</li><li>Integrate CRM with call center systems
</li><li>Implement self-service (chatbots, IVR optimization)
</li><li>Define CX metrics (NPS, CSAT, CES)
</li><li>8+ years in CX and digital transformation</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

Parfums de Marly

<div>
 
 
 About the Role
 
 
 
 We are seeking a dynamic and results-driven IT Digital Business Partner to spearhead our omnichannel transformation and digital initiatives. This role is pivotal in driving CRM optimization, e-commerce excellence, and retail technology advancement across our organization. The successful candidate will work closely with our Digital team to deliver seamless customer experiences while leading IT development projects across our retail outlets. This position requires a self-motivated professional with proven expertise in similar platforms and a track record of independently managing complex projects from conception to completion.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Omnichannel Strategy &amp; Implementation
 
 
 <ul>
 <li>
 Lead the development and execution of comprehensive omnichannel strategies that integrate online, mobile, and in-store customer experiences
 </li>
 <li>
 Drive the implementation of omnichannel platforms and ensure seamless integration across all customer touchpoints
 </li>
 <li>
 Collaborate with Digital team to align technology solutions with business objectives and customer journey mapping
 </li>
 <li>
 Establish and maintain omnichannel performance metrics and KPIs to measure success and identify improvement opportunities
 </li>
 </ul>
 
 
 
 
 
 CRM Initiatives &amp; Customer Data Management
 
 
 <ul>
 <li>
 Spearhead CRM platform optimization and enhancement initiatives to improve customer engagement and retention
 </li>
 <li>
 Lead customer data integration projects across multiple touchpoints to create unified customer profiles
 </li>
 <li>
 Drive personalization and segmentation strategies through advanced CRM capabilities
 </li>
 <li>
 Ensure data quality, governance, and compliance across all customer data management initiatives
 </li>
 <li>
 Partner with digital team to optimize customer lifecycle management processes
 </li>
 </ul>
 
 
 
 
 
 E-commerce Platform Leadership
 
 
 <ul>
 <li>
 Coordinate e-commerce platform order-fulfillment challenges, optimization, and integration with existing business systems
 </li>
 <li>
 Proactive engagements over customer data capture / data inflow projects and user experience enhancements for digital channels
 </li>
 <li>
 Manage third-party vendor relationships for e-commerce tools and platforms
 </li>
 <li>
 Ensure scalability, security, and performance of e-commerce infrastructure
 </li>
 </ul>
 
 
 
 
 
 Retail IT Development &amp; Operations
 
 
 <ul>
 <li>
 Lead IT development projects across all retail outlets, ensuring consistent technology deployment and support
 </li>
 <li>
 Drive point-of-sale (POS) system optimization and integration with central systems
 </li>
 <li>
 Oversee retail technology infrastructure including network, hardware, and software deployments
 </li>
 <li>
 Manage inventory management system integrations and retail analytics platforms
 </li>
 <li>
 Ensure business continuity and disaster recovery planning for retail operations
 </li>
 </ul>
 
 
 
 
 
 Project Management &amp; Stakeholder Collaboration
 
 
 <ul>
 <li>
 Independently manage complex, multi-faceted IT projects from initiation through completion
 </li>
 <li>
 Develop project timelines, resource allocation plans, and risk mitigation strategies
 </li>
 <li>
 Facilitate cross-functional collaboration between IT, Digital, Customer service, and Retail teams
 </li>
 <li>
 Provide regular project updates and performance reports to senior management
 </li>
 <li>
 Manage vendor relationships and ensure service level agreements are met
 </li>
 </ul>
 
 
 
 
 
 Innovation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify emerging technologies and digital trends that could benefit the organization
 </li>
 <li>
 Lead proof-of-concept initiatives and pilot programs for new digital solutions
 </li>
 <li>
 Drive continuous improvement processes for existing systems and platforms
 </li>
 <li>
 Mentor junior team members and contribute to organizational knowledge sharing
 </li>
 </ul>
 
 
 
 
 
 
 Desired Background and Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
 </li>
 <li>
 Minimum 7-10 years of experience in IT business partnership roles or digital transformation roles within a retail setup with focus on e-commerce, outlets or digital initiatives
 </li>
 <li>
 Proven track record of successfully leading omnichannel transformation projects
 </li>
 <li>
 Demonstrated experience with CRM platform implementations and optimizations
 </li>
 <li>
 Strong background in e-commerce platform management and development
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Platform Expertise on any technology such as: Salesforce, Microsoft Dynamics, SAP Customer Experience, etc.
 </li>
 <li>
 Integration Technologies: APIs, middleware solutions, ETL processes, and data integration tools
 </li>
 <li>
 E-commerce Technologies: Payment gateways, inventory management systems, order management platforms, Magento, Shopify, or similar enterprise platforms
 </li>
 <li>
 Analytics &amp; Reporting: Business intelligence tools, Google Analytics, customer data platforms
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Self-Driven Leadership: Ability to independently identify opportunities, develop strategies, and execute projects with minimal supervision
 </li>
 <li>
 Stakeholder Management: Excellent communication and relationship-building skills with technical and non-technical stakeholders
 </li>
 <li>
 Strategic Thinking: Capability to align technology initiatives with broader business objectives and customer needs
 </li>
 <li>
 Problem Solving: Strong analytical and troubleshooting skills with ability to resolve complex technical and business challenges
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Certifications: Preferable to have certifications in Salesforce, Microsoft, SAP, or other enterprise platforms
 </li>
 <li>
 Industry Experience: Prior experience in retail, fashion, luxury goods, or consumer products industries is a plus
 </li>
 <li>
 Digital Commerce: Experience with headless commerce, progressive web apps, and modern e-commerce architectures is a plus
 </li>
 <li>
 Data Analytics: Advanced skills in customer analytics, predictive modeling, and business intelligence
 </li>
 <li>
 Cloud Platforms: Experience with Fabric, Azure Databricks, or Google Cloud Platform deployments is a plus
 </li>
 </ul>
</div>

IT Digital Business Partner

Department of Finance

<div><div>الهدف العام:
المساهمة الفاعلة في رفع كفاءة وفاعلية تنفيذ مشاريع الدائرة ضمن نطاق الاختصاص الوظيفي، من خلال تطوير وتطبيق الأطر والمنهجيات المعتمدة لإدارة المشاريع والبرامج، ومتابعة التخطيط والتنفيذ الفعّال لها، وربطها بمؤشرات أداء كمية ونوعية لقياس مستوى التقدم وجودة التنفيذ، والمساهمة في إدارة محفظة المشاريع وتحليل أولوياتها والعوائد المتحققة منها، وتقديم الدعم الفني والاستشاري لمتخذي القرار ومسؤولي المشاريع في مجالات إدارة الموارد والمخاطر والتغيير المؤسسي، بما يضمن تكامل المبادرات، وكفاءة التنفيذ، والالتزام بالتشريعات والسياسات المعتمدة، وتحقيق الاتساق مع الخطط التشغيلية والتوجهات العامة والاستراتيجية للدائرة وحكومة دبي.
المهام والمسؤوليات الرئيسية:
1. الإشراف والمتابعة الفنية على برامج ومشاريع الدائرة ضمن نطاق الاختصاص الوظيفي من خلال وضع الأطر والمنهجيات التي تضمن تحقيق الأهداف الاستراتيجية في مجالات التحول الرقمي، والأنظمة المالية المركزية، واستدامة المشاريع الحكومية ذات الصلة.
2. الإشراف الفني على فرق عمل المشاريع في مكتب ادارة المشاريع ومتابعة تنفيذ الخطط التشغيلية والموازنات، وضمان الانسيابية في التطبيق بين المشاريع والبرامج المختلفة على مستوى الدائرة
3. تقديم الدعم الفني والاستشاري للرئيس المباشر في كافة الجوانب المرتبطة بالتخطيط الاستراتيجي واتخاذ القرارات المتعلقة بالمشاريع الكبرى.
4. إدارة محفظة المشاريع (Project Portfolio Management) وتحديد أولوياتها بناء على العائد المؤسسي وموائمتها مع الرؤية الاستراتيجية للدائرة واستراتيجية حكومة دبي المرتبطة بهذا الشأن
5. تقييم أداء المشاريع الاستراتيجية والتشغيلية من خلال مؤشرات الأداء الرئيسية (KPIs) وتحليل الانحرافات، وتقديم تقارير دورية للإدارة العليا تتضمن التوصيات اللازمة للتحسين.
6. الإشراف الفني المباشر على تطوير سياسات وأدلة إدارة المشاريع وتحديثها بالتنسيق مع الجهات المعنية، بما يتماشى مع أفضل الممارسات العالمية مثل PMI وPMO وCOBIT و ITIL
7. المشاركة الفاعلة في إعداد دراسات الجدوى الشاملة للمبادرات والمشاريع الجديدة ذات الطابع الاستراتيجي، وتقييم عوائدها (ROI) المالية والفنية، ورفع التوصيات للرئيس المباشر.
8. الإشراف على إعداد طلبات العروض والمناقصات (RFPs) وضمان مواءمتها مع السياسات المعتمدة، وتوجيه مدراء المشاريع خلال المراحل المختلفة من الطرح حتى الترسية.
9. تمثيل الإدارة في اللجان الفنية والاستراتيجية المشتركة مع الجهات الحكومية والخاصة، لضمان التكامل بين المبادرات التقنية والمالية على مستوى حكومة دبي.
10. قيادة عمليات التغيير المؤسسي وإدارة المخاطر على مستوى البرامج لضمان تحقيق أعلى مستويات الكفاءة والحوكمة في تنفيذ المشاريع.
11. توجيه فرق العمل متعددة التخصصات (Cross-Functional Teams) في إدارة المشاريع المشتركة بين القطاعات الداخلية والخارجية، وتفعيل التواصل الفعّال بين أصحاب المصلحة.
12. العمل وبشكل مستمر على بناء وتطوير قدرات مدراء المشاريع والفِرق التنفيذية من خلال التدريب والإرشاد وضمان نقل المعرفة واستدامتها داخل الإدارة.
13. متابعة وتقييم أداء الموردين والاستشاريين وضمان الالتزام بشروط العقود والمخرجات الفنية المعتمدة ضمن الأطر الزمنية المحددة.
14. إعداد التقارير الاستراتيجية للإدارة العليا واللجان التنفيذية حول حالة المشاريع، والعقبات، والمخاطر، والتوصيات الخاصة بتسريع الإنجاز وتحسين الأداء المؤسسي.
15. الإشراف على تنفيذ مبادرات التحول الرقمي في إدارة المشاريع لضمان توافقها مع متطلبات النضج الرقمي الحكومي (Digital Maturity Framework) بهذا الشأن.
16. تمثيل الإدارة في الاجتماعات الفنية والمراجعات الاستراتيجية الخاصة بمشاريع الأنظمة المالية، واقتراح الحلول المبتكرة لتحسين الكفاءة التشغيلية.
17. اقتراح واعتماد الأدوات التقنية والمنهجيات الحديثة الداعمة لعمليات إدارة المشاريع والبرامج، بما في ذلك أدوات الذكاء الاصطناعي والتحليل التنبئي لمؤشرات الأداء.
18. المساهمة الفاعلة في ضمان التكامل بين إدارة المشاريع والقطاعات الأخرى (المالية، التقنية، التخطيط، الذكاء الاصطناعي، البيانات)، بما يعزز من فعالية منظومة المشاريع الحكومية
19. لمتابعة المستمرة لأحدث التوجهات والممارسات العالمية في إدارة البرامج والمشاريع، واقتراح مبادرات تطويرية لتحسين الإجراءات، ورفع تقارير دورية عن تقدم سير العمل، والإنجازات المحققة، والتحديات، وآليات المعالجة المعتمدة.
20. تأدية أية مهام أو واجبات أخرى تتعلق بطبيعة العمل حسب التكليف.<div> 
</div></div><div>
Qualifications<div></div> 
المؤهلات العلمية وسنوات الخبرة<ul><li> الأساسية:</li></ul>
تقنية المعلومات/ إدارة الأعمال أو أي تخصصات ذات علاقة
(12) سنوات خبرة لحملة البكالوريوس أو ما يعادله/ (9) سنوات للماجستير/ (6) سنوات للدكتوراه في مجالات عمل مشابهة.<ul><li> الإضافية:</li></ul>
شهادات مهنية متخصصة في مجال الاختصاص الوظيفي، مثل :
 Program Management Professional (PgMP) &ndash; PMI
 Portfolio Management Professional (PfMP) &ndash; PMI
 Digital Transformation Leadership / Management
 Project Management Professional (PMP/ PRINCE2)
 PMI Risk Management Professional L (PMI-RMP)</div></div><div></div>

Chief IT Project Manager

DECISION INTELLIGENT

Job Title: Sales Manager (UAE - ODOO - AI &amp; Digital Transformation)Location: Dubai, UAE (On-site)Company: Decision IntelligentAbout Us:At Decision Intelligent, we are revolutionizing businesses through cutting-edge Artificial Intelligence, Data-Driven Strategies, and smart ERP solutions. As an official Odoo Partner headquartered in the UAE, we empower organizations&mdash;from startups to enterprises&mdash;to unlock efficiency and scalability. We specialize in AI analytics, full-scale digital transformation, and process automation across industries like Retail, Manufacturing, Finance, Real Estate, and Healthcare.The Role:We are looking for a high-performing Sales Manager to drive our growth in the UAE. You will be responsible for identifying new business opportunities, managing client relationships, and selling our suite of high-tech solutions (AI services and Odoo ERP implementation).If you are a tech-savvy sales leader who understands the local market intricacies and speaks the language of business in both Arabic and English, we want to hear from you.Key Responsibilities:<ul><li>Market Penetration: Develop and execute sales strategies to expand our footprint in the UAE market, targeting key sectors like Retail, Logistics, and Manufacturing.</li><li>Consultative Selling: Understand client pain points and propose tailored AI and ERP (Odoo) solutions that drive digital transformation.</li><li>Pipeline Management: Generate leads, qualify prospects, and manage the entire sales cycle from initial contact to closing.</li><li>Relationship Building: Forge strong, long-term relationships with C-level executives and decision-makers in the region.</li><li>Brand Representation: Represent Decision Intelligent at industry events, networking sessions, and client presentations.</li></ul>Requirements<ul><li>Language Skills: Native or professional fluency in Arabic and English is mandatory.</li><li>Market Expertise: Deep knowledge of the UAE market dynamics, business culture, and buying patterns.</li><li>Experience: Proven track record in B2B sales, preferably in SaaS, ERP (Odoo experience is a plus), or IT consultancy.</li><li>Tech-Savvy: Ability to grasp complex technical concepts (AI, Automation, Data Intelligence) and explain them in business terms.</li><li>Drive: A self-starter with a hunter mentality and a passion for technology and innovation.</li></ul>Why Join Us?<ul><li>Work at the forefront of the AI and Digital Transformation revolution.</li><li>Sell a competitive portfolio including Odoo, the world&rsquo;s most flexible ERP.</li><li>Global exposure with a company expanding across the MENA.</li><li>Collaborative environment in our Dubai office (Business Village, Deira).</li></ul>How to Apply:Ready to lead the future of digital transformation? Send your CV to reza@decisionintelligent.com or apply directly here.#Hiring #SalesJobs #DubaiJobs #AI #Odoo #ERP #UAEBusiness #DigitalTransformationJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Sales Manager

RAKBANK

<div>
 
 At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on transformation, operational excellence, and delivering exceptional customer experiences.
 
 
 
 
 
 
 About the Role
 
 
 
 As
 
 Vice President &amp; Head of Branch Transformation
 
 , you will lead the modernization, optimization, and digital evolution of RAKBANK&rsquo;s branch network. This role is central to shaping the future of physical distribution, driving operational efficiency, re‑engineering processes, enhancing customer journeys, and integrating digital capabilities across all branch formats.
 
 
 You will act as a strategic architect, transformation leader, and cross‑functional influencer who drives branch innovation, people capability uplift, and governance excellence across the full branch ecosystem.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 1. Branch Network Strategy &amp; Transformation
 
 
 <ul>
 <li>
 Develop and execute a bank‑wide branch transformation strategy, aligned to evolving customer behaviours and digital adoption trends.
 </li>
 <li>
 Optimize the entire branch network through footfall analysis, format redesign, and performance evaluation.
 </li>
 <li>
 Launch and scale digital‑first formats such as smart branches, micro branches, light formats, and full self‑service models.
 </li>
 <li>
 Drive cost optimization, leveraging automation, analytics, and process redesign initiatives.
 </li>
 </ul>
 
 
 
 
 
 2. Operations Optimization
 
 
 <ul>
 <li>
 Right‑size staffing using traffic patterns, productivity ratios, and capacity models.
 </li>
 <li>
 Implement multiskilling, flexible staffing, and cross‑training frameworks to strengthen continuity and operational resilience.
 </li>
 <li>
 Standardize branch aesthetics, layouts, queue management, and workflow design to enhance operational consistency.
 </li>
 <li>
 Lead branch re‑engineering initiatives to improve efficiency, reduce cost, and improve end‑to‑end process quality.
 </li>
 </ul>
 
 
 
 
 
 3. Customer Experience Excellence
 
 
 <ul>
 <li>
 Elevate customer experience across the network by improving NPS, CSAT, CES, and overall service quality.
 </li>
 <li>
 Strengthen the integration of digital + physical journeys, ensuring seamless movement across channels.
 </li>
 <li>
 Deploy and scale ITMs, digital kiosks, appointment systems, self-service zones, and other assisted‑digital solutions.
 </li>
 <li>
 Ensure branches meet or exceed 95% DSES Mystery Shopping standards and uphold ISO Quality benchmarks.
 </li>
 </ul>
 
 
 
 
 
 4. Digital &amp; Technology Integration
 
 
 <ul>
 <li>
 Pilot, validate, and scale emerging technologies such as AI‑powered service tools, biometrics, and digital documentation workflows.
 </li>
 <li>
 Optimize the performance, uptime, and customer usage of ATMs, ITMs, kiosks, and other self‑service devices.
 </li>
 <li>
 Accelerate digital migration through staff enablement, targeted campaigns, and improved customer adoption initiatives.
 </li>
 <li>
 Act as a technology advisor and SME for Retail Banking and branch technology initiatives.
 </li>
 </ul>
 
 
 
 
 
 5. People &amp; Culture Leadership
 
 
 <ul>
 <li>
 Build and execute capability programs covering service excellence, consultative sales, and digital advisory for branch teams.
 </li>
 <li>
 Foster a culture of innovation, continuous improvement, accountability, and change readiness across all levels.
 </li>
 <li>
 Drive change management for all transformation programs, ensuring smooth rollout and staff engagement.
 </li>
 <li>
 Lead succession planning, job rotations, performance development, and team learning pathways.
 </li>
 </ul>
 
 
 
 
 
 6. Governance, Risk &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Ensure full adherence to regulatory, operational, compliance, and governance frameworks across the network.
 </li>
 <li>
 Strengthen audit readiness by ensuring alignment to OPs, clearing deferrals, and monitoring branch‑level risks.
 </li>
 <li>
 Present transformation updates, performance reports, and business cases to senior leadership committees.
 </li>
 <li>
 Manage key stakeholders, external vendors, and industry partners while monitoring market and competitor trends.
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 Oversee ORM, audit follow‑ups, clean‑up exercises, and timely resolution of fraud/AML alerts.
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 </li>
 
 
 What We&rsquo;re Looking For
 
 
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 A senior transformation leader with deep expertise in branch banking, operations, customer experience, and process re‑engineering.
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 Strong commercial acumen with the ability to interpret data, optimize network economics, and drive large‑scale transformation.
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 Proven success in leading digital integration, technology pilots, and operational modernization.
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 A people‑centric leader who can inspire, influence, and uplift cross‑functional teams.
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 Strong governance orientation with expertise in audit readiness, operational controls, compliance, and risk mitigation.
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 </ul>
 
 
 
 
 
 What&rsquo;s In It For You
 
 
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 Competitive performance‑linked compensation.
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 Medical coverage for you and your family.
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 Comprehensive life insurance.
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 Opportunity to lead one of the region&rsquo;s most significant branch transformation programs.
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 Fast‑track leadership development and exposure to enterprise‑wide initiatives.
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 A collaborative, high‑impact environment that values innovation and transformation.
 </li>
 </ul>
 
 
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Vice President & Head of Branch Transformation

Explore 1482+ Digital transformation manager in Dubai this March. Find roles across top companies and apply now to boost your career.

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Vice President & Head of Branch Transformation