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director of hotline services

Shalom Task Force

Director of Hotline Services About Shalom Task Force: Founded in 1993, Shalom Task Force operates with a mission to combat intimate partner domestic abuse, promote safe, healthy relationships, and prevent abuse within Jewish communities. Shalom Task Force fosters a culture of safety and empowerment through prevention programs, educational initiatives, legal services, hotlines, and comprehensive survivor support. The hotline, established in 1995, has grown into a trusted national resource serving callers from across the country.Position Overview Shalom Task Force seeks an experienced, mission-driven leader to serve as Director of Hotline Services. This senior-level position is responsible for the comprehensive oversight, strategic growth, and day-to-day operational management of our hotline and chat/text services. The Director will lead a dedicated team of professional staff and approximately 70 trained volunteers, ensuring the highest standard of trauma-informed, survivor-centered crisis response.This role may be filled by a candidate with direct clinical licensure or by a highly experienced hotline/victim services professional. Key Responsibilities Vision &amp; Strategic Leadership <ul><li>Develop and implement a strategic plan for the growth, reach, and impact of hotline and chat/text services.</li><li>Monitor trends in domestic violence services, crisis intervention, and hotline best practices to continuously improve service delivery.</li><li>Represent Shalom Task Force's hotline services at coalition, task force, and network meetings locally and nationally.</li><li>Assist in relevant grant reporting to support and expand hotline services.</li></ul>Hotline &amp; Chat/Text Service Operations <ul><li>Oversee the day-to-day operations of the hotline and chat/text services, ensuring consistent, high-quality, trauma-informed crisis response.</li><li>Manage volunteer advocate scheduling across all hotline shifts, ensuring adequate coverage and continuity of services.</li><li>Partner in the operational oversight of the hotline phone system and Salesforce database, including troubleshooting telephone, internet, and database issues.</li><li>Run regular reports on hotline services to evaluate volume, trends, and needs; use data to inform programming decisions.</li><li>Manage satellite hotline offices, ensuring all technological and material needs are met.</li><li>Review hotline call logs and provide timely, constructive individual and group feedback to staff and volunteers.</li></ul>Staff &amp; Volunteer Supervision <ul><li>Supervise hotline professional staff and social work interns, providing regular individual and group supervision.</li><li>Provide ongoing training, supervision, and professional development for approximately 70 volunteer advocates.</li><li>Conduct remote group supervision sessions and quarterly in-person professional development events.</li><li>Define and refine roles and responsibilities within the hotline team as the department grows.</li></ul>Clinical Oversight &amp; Best Practices Partners with a licensed clinical supervisor or provides direct clinical supervision of staff and interns, and serves as the agency's primary clinical authority for hotline services.<ul><li>Review and provide clinical oversight of agency materials, protocols, and resources to ensure alignment with current trauma-informed and domestic violence best practices.</li><li>Consult with other departments (Education, Legal, and others) to ensure clinical best practices are reflected across all agency materials and community-facing content.</li><li>Remain current on domestic violence best practices, safety planning frameworks, legal policies, and trauma-informed care by participating in webinars, trainings, and working groups.</li><li>Ensure the hotline referral database is maintained with up-to-date, vetted referral sources.</li></ul>Partnerships, Community Relations &amp; Outreach <ul><li>Manage and cultivate relationships with partner agencies and community organizations to maintain referral network and to increase awareness of hotline resources.</li><li>Attend coalition, task force, and network meetings, representing Shalom Task Force and contributing to the broader domestic violence response field.</li><li>Provide consultation to lay leaders and community stakeholders on recognizing and responding to domestic abuse.</li><li>Collaborate closely with Education and Legal departments to ensure integrated, community-responsive programming.</li></ul>Qualifications &amp; Requirements Required:<ul><li>Master's Degree in Social Work, Psychology, or a closely related field.</li><li>6&ndash;8 years of post-master's experience in victim services, hotline services, crisis intervention, case management, or trauma-focused work.</li><li>Demonstrated experience providing programmatic or operational oversight of clinical or direct services.</li><li>Deep understanding of domestic abuse dynamics and a strong commitment to Shalom Task Force's mission.</li><li>Familiarity with the Jewish community and Jewish communal culture.</li><li>Exceptional interpersonal, written, and public speaking skills.</li><li>Proficiency with technology platforms including database systems (Salesforce experience a plus), phone systems, and remote supervision tools.</li><li>Ability and willingness to travel locally and nationally for presentations and conferences.</li></ul>Preferred<ul><li>Active clinical licensure (LMSW, LCSW, or equivalent).</li><li>Experience providing direct clinical supervision to staff and/or graduate interns.</li><li>Experience with crisis intervention and trauma-focused clinical practice.</li><li>Ability to serve as the primary clinical authority for hotline and chat/text services.</li></ul>Location: New York CitySalary: $80,000-- $110,000, commensurate with professional and clinical experience.Application Process: Interested candidates should submit a resume and cover using this link: https://shalomtaskforce.org/director-of-hotline-servicesPay: $80,000.00 - $110,000.00 per yearBenefits:<ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in New York, NY 10018

Director of Hotline Services

LensCrafters

<div><div>Requisition ID: 925943 
Store #: 130035 LC Store Ops - Field US 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information</div> 
<div></div>
<div>
LensCrafters is bringing its optical retail experience to Macy&rsquo;s department stores in the U.S.</div> 
<div></div>
<div>
Macy&rsquo;s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.</div> 
<div></div>
<div>
LensCrafters reinforces Macy&rsquo;s commitment to the health and wellness of its customers. Eye health is critical to everyone&rsquo;s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy&rsquo;s strengths.</div> 
<div></div>
<div>
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.</div><div>
GENERAL FUNCTION 
The Store Operations Manager supports the Director, Project Management in coordinating and executing cross-functional initiatives that impact store operations. This role helps track key initiatives, manage project intake processes, and assess the operational impact of programs across stores. The position works closely with cross-functional partners to gather requirements, monitor progress, and ensure initiatives are implemented effectively. The role also supports analysis of store performance and operational initiatives to identify opportunities for improvement.</div>
<div>
MAJOR DUTIES AND RESPONSIBILITIES</div>
<ul>
<li>Supports the Director, Project Management in coordinating cross-functional initiatives that impact store operations</li>
<li>Manages the intake and tracking process for new initiatives, partnering with project owners and functional teams to clarify scope, timing, and operational impact</li>
<li>Maintains visibility into the portfolio of operational initiatives, helping track progress, identify dependencies, and escalate risks when needed</li>
<li>Evaluates proposed initiatives to assess potential impact on store operations and helps develop balanced recommendations</li>
<li>Supports the annual planning process by assisting with analysis, documentation, and coordination of operational initiatives and investments</li>
<li>Collects, analyzes, and synthesizes store performance data to help identify trends, opportunities, and operational improvements</li>
<li>Develops presentations and materials to communicate initiative progress, findings, and recommendations to leadership</li>
<li>Collaborates with cross-functional partners to gather business and operational requirements needed for initiative implementation</li>
<li>Assists with tracking key project milestones and ensuring follow-through on deliverables</li>
<li>Participates in operational improvement initiatives and special projects that support store performance</li>
</ul>
<div>BASIC QUALIFICATIONS</div>
<ul>
<li>Bachelor&rsquo;s Degree in Business or related field</li>
<li>5+ years of relevant experience in operations, project management, retail, or business analysis</li>
<li>Strong business acumen and analytical skills</li>
<li>Effective presentation and communication skills</li>
<li>Ability to quickly learn new concepts and translate them into actionable insights</li>
<li>Ability to collaborate effectively with cross-functional teams and build relationships at multiple levels</li>
<li>Strong prioritization and organizational skills with a focus on results</li>
<li>Ability to anticipate and manage issues while supporting project execution</li>
<li>Strong analytical and data management skills including advanced Excel (pivot tables, VLOOKUP, etc.)</li>
</ul>
<div>PREFERRED QUALIFICATIONS</div>
<ul>
<li>MBA or other advanced degree</li>
<li>Experience supporting multi-year or annual planning processes</li>
<li>Retail store operations experience</li>
<li>Experience in program management, project management, or operational strategy roles</li></ul><div></div><div> 
Pay Range: 90,327.90 - 139,498.20</div>
<div>
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.</div> 
<div></div>
<div>
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.</div> 
<div></div>
<div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.</div></div>

Manager Store Operations Projects

City University of New York

<div>Administrative Specialist (HEa) - Mathematics
POSITION DETAILS
This position assists the Director with the daily operations of the Mathematics tutoring center, ensuring the effective coordination of tutoring services, student engagement, peer tutor support, and accurate operational recordkeeping. The administrative specialist plays a key role in maintaining efficient workflows that allow the Director to focus on program leadership, assessment, and strategic initiatives while supporting the delivery of high-quality academic support services.
(Campus-specific Information and duties)
<ul><li>Assist the Director by serving as the primary point of contact for students, tutors, faculty, and staff via phone, email, Zoom, and in person</li></ul>
<ul><li>Support the Director in maintaining an organized, welcoming, and professional tutoring center environment through front-desk coverage and daily operational support</li></ul>
<ul><li>Assist the Director in addressing scheduling conflicts, cancellations, and last-minute operational changes</li></ul>
<ul><li>Assist the Director with scheduling tutoring sessions and managing EAB Navigate for in-person and remote tutoring services</li></ul>
<ul><li>Assist the Director in matching students with appropriate tutors based on subject needs, availability, and program guidelines</li></ul>
<ul><li>Assist the Director in tracking tutor hours, timesheets, and payroll-related documentation</li></ul>
<ul><li>Assist the Director with hiring, onboarding, and training logistics for peer tutors and front desk staff</li></ul>
<ul><li>Assist with coordinating substitute tutor coverage when tutors are absent</li></ul>
<ul><li>Support communication between the Director and tutors regarding schedules, expectations, and operational procedures</li></ul>
<ul><li>Assist the Director in monitoring tutoring center usage, including student visits, unique students served, frequency of attendance, and utilization trends</li></ul>
<ul><li>Assist the Director in tracking and organizing data related to tutoring usage and student outcomes.</li></ul>
<ul><li>Prepare reports, spreadsheets, and summaries related to tutoring usage at the direction of the Director</li></ul>
<ul><li>Coordinate and support the day-to-day operations of the AMTC+ special tutoring program under the direction of the Director</li></ul>
<ul><li>Support assessment efforts by collecting post-session evaluations, surveys, and usage data</li></ul>
<ul><li>Assist the Director with outreach initiatives, including email communications, flyers, orientations, and event coordination</li></ul>
<ul><li>Support the planning and implementation of workshops and exam-review sessions</li></ul>
<ul><li>Represent the AMTC on behalf of the Director at outreach events as needed, under established guidance.</li></ul>
<ul><li>Assist the Director with office operations, including supplies, purchase requests, reimbursements, and general administrative support</li></ul>
<ul><li>Assist with budget tracking and documentation under the Director&rsquo;s supervision</li></ul>
<ul><li>Maintain reliable attendance and availability consistent with the center&rsquo;s operating hours.</li></ul>
<ul><li>Demonstrate flexibility and responsiveness in supporting a dynamic academic environment.</li></ul>
<ul><li>Perform other related administrative duties as assigned.</li></ul>
QUALIFICATIONS
Bachelor's Degree and four years' relevant experience required.
Preferred Qualifications:
<ul><li>Experience supporting academic support services, tutoring centers, or student success programs</li>
<li>
Demonstrated ability to coordinate schedules, manage data, and support day-to-day program operations</li>
<li>
Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to prepare reports and track program data</li>
<li>
Proficiency in Google Applications (Forms, Sheets, Sites, Docs)</li>
<li>
Proficiency in EAB Navigate</li>
</ul>
CUNY TITLE OVERVIEW
Provides administrative and program support to an administrative or academic department.
<ul><li>Oversees department operations and assists management in planning department activities, creating schedules, assigning staff and preparing and delivering department communications.</li>
<li>
Works with appropriate offices related to personnel recruitment, expediting search activities</li>
<li>
Research coordinates and organizes materials for key events such as promotion and tenure reviews.</li>
<li>
Supervises and trains support staff and student workers.</li>
<li>
Manages budget and coordinates purchasing, accounting, and payroll.</li>
<li>
Provides instructions and basic advice to students, faculty, and others seeking information on department activities, policies, and schedules.</li>
<li>
Performs related duties as assigned.</li>
</ul>
Job Title Name: Administrative Specialist
CUNY TITLE
Higher Education Assistant
FLSA
Exempt
COMPENSATION AND BENEFITS
Salary Range: $61,831 - $76,937. Salary commensurate with education and experience.
CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
If you are viewing this job posting in CUNYfirst, please click on &quot;Apply Now&quot; on the bottom of this page and follow the instructions.
If you are viewing this job posting externally, please apply as follows:
Go to www.cuny.edu and click on &quot;Employment&quot;
Click &quot;Search job listings&quot;
Click on &quot;More search options&quot;
Search by Job Opening ID number 32147
Click on the &quot;Apply Now&quot; button and follow the instructions.
PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.
CLOSING DATE
May 13, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32147
Location: City College of New York
Job Type: Full-Time</div>

Administrative Specialist (HEa) - Mathematics

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $80,000 - $87,625</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

Reporting to the Associate Director, the Assistant Director, Career Design Lab works as part of the Career Design Lab team in advising and educating students regarding career goals, strategies and individual professional development through individual advising sessions, small group workshops and presentations. The Assistant Director works closely with the Associate Director in marketing, facilitating and evaluating programming including workshops, panels, on-campus and online recruitment events plus networking opportunities. Supporting the web-based career management system, website and online programming as well as general employer relations, the Assistant Direct also directly supervises Student Interns.

Responsibilities

Career Services Generalist
<ul>
<li>Provide school-wide programs and services for students, alumni, and employers.</li>
<li>Work in various Standing teams on long-term, school-wide projects, services, and programs as well as Agile Teams for short-term pilot projects and testing.</li>
</ul>
Program-Specific Support
<ul>
<li>Work directly with academic director and administrators from assigned program(s) for tailored support.</li>
<li>Provide career advising including individual coaching sessions to students, resume/CV critiques, and the administration of assessment inventories, mock interviews, and job search techniques.</li>
<li>Develop a repository of career development resources that is available to all SPS students (e.g. external resources as well as internally produced materials).</li>
<li>Develop initiatives focused on industry specific career outreach in targeted industries.</li>
<li>Facilitate a wide-range of recruitment opportunities for the benefit of SPS students in your assigned program(s); manage the design and delivery of recruiting activities for these students; maintain relationships to support the potential of future opportunities; uphold quality of recruiting services provided, and retain employer related data to improve the recruiting program.</li>
<li>Align qualified student talent with employer interest and needs; implement assessment based strategies to effectively cultivate student talent; manage the coordination of program-specific career events; oversee the communication between appropriate campus departments and program participants; conduct on-going assessment and provide feedback as to the effectiveness of such events.</li>
<li>Maintain the quality of resume books and processes, resume referral, and other methods of presenting students and alumni to employers; establish and enforce guidelines for student participation in the recruiting program including recruiting deadlines, procedures, and schedules.</li>
<li>May be responsible for supervising the work of one (1) or more employees.</li>
</ul>
Performs other duties and projects as assigned or requested.

Minimum Qualifications
<ul>
<li>Bachelor's degree and/or equivalent related experience required.</li>
<li>3 years related experience.</li>
<li>A resume and cover letter with salary requirements must be submitted to be considered for the position.</li>
</ul>
Preferred Qualifications
<ul>
<li>Master's degree preferred.</li>
<li>Substantial experience with career services technology in career assessment, recruitment/job boards, Applicant Tracking System (ATS), employer outreach, marketing, social media, and program and systems assessment.</li>
<li>Experience in a supervisory role including the training and development of staff is strongly preferred.</li>
</ul>
Other Requirements
<ul>
<li>Experience with career advising in higher educational setting with strong knowledge and experience with career coaching.</li>
<li>Ability to work well under pressure, balance school-wide and program-specific workload with shifting priorities and short-deadlines.</li>
<li>Must be detail-oriented, self-motivated, and able to work independently and carefully manage multiple responsibilities simultaneously with short deadlines in a high volume environment.</li>
<li>Excellent interpersonal, communication and organizational skills required, particularly for building trust and effective relationships with assigned academic programs.</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Assistant Director, Career Design Lab

Hyatt

<div>
 
 Organization- The Beekman
 
 
 
 
 Summary
 
 
 
 Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City&rsquo;s first skyscrapers, the heart of this iconic landmark building is its extraordinary nine-story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces. This award-winning luxury-lifestyle hotel is a rare combination of world-class dining by James Beard award winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.
 
 
 The Director of Front Office will report to the Director of Operations, and in the absence of other managers, will be the manager on duty at the hotel. The Director of Front Office will work closely with the Director of Operations to ensure maximum Front Office operating efficiency. This position will be responsible for ensuring quality guest service is provided to every guest and leading the front office and guest services teams. They will also be responsible for communicating with all department managers, especially with the Night Audit. They will support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit, and cash handling.
 
 
 The Director of Front Office will be expected to act with honesty and integrity while working in a fast-paced, high pressure environment. They will resolve guest concerns to the extent that our guests are satisfied; and ensure that all guest issues are followed up on and receive manager contact until resolution. They will supervise the daily functions of the Front Desk and Guest Services teams to sustain courteous and professional guest service levels. They will coordinate daily group arrival and departure preparation, special requests, room assignments, and guest amenity programs. They will also block/assign applicable arrivals for the following day. i.e. V.I.P.&rsquo;s, ESP&rsquo;s, Special requests, etc. Administrative duties will include training new colleagues, scheduling the team based on forecasted business levels, completing the credit check, running the rate discrepancy report and making needed changes, and maintaining proper collateral and supply inventory to support all appropriate front office activities. The Director of Front Office will maximize daily room sales through a robust upsell program, as well as meet or exceed the corporate goal of World of Hyatt enrollments. They must be knowledgeable of the Marketing Programs of the company and hotel. They will organize weekly group information and prepare group information sheets to ensure that all front office colleagues are aware of meetings, VIP arrivals, and site visits.
 
 
 The Beekman, a Thompson Hotel is managed by Hyatt Hotels Corporation. Hyatt cares for their employees, so that they can be their best. Employees at Hyatt receive top tier benefits, which include: paid time off, hotel discounts, competitive insurance packages, company matched retirement savings plans, life insurance, and the opportunity to take your career around the world!
 
 
 Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A warm and hospitable personality with a drive to assist the needs of others.
 </li>
 <li>
 The ability to work collaboratively across all departments of a fast-paced luxury hotel.
 </li>
 <li>
 Four or more years of progressive hotel Rooms Management experience, preferably in a luxury hotel.
 </li>
 <li>
 A college degree in hospitality or related field.
 </li>
 <li>
 Previous experience with cash handling.
 </li>
 <li>
 Clear concise written and verbal communication skills in English.
 </li>
 <li>
 The ability to accurately compute and manipulate mathematical calculations.
 </li>
 <li>
 Proficient knowledge of systems used on property including Windows, OPERA PMS, Rex, Colleague Advantage, and Alice.
 </li>
 <li>
 The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays.
 </li>
 <li>
 Previous experience with NYC unions is desirable.
 </li>
 <li>
 Endure various physical movements throughout the work areas.
 </li>
 <li>
 Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
 </li>
 </ul>
</div>

Director of Front Office

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $81,000 - $88,000</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

Columbia's Center for Teaching &amp; Learning is now accepting applications for an Assistant Director in its Graduate Student Programs and Services group. The Center for Teaching and Learning (CTL) partners with faculty, students, and colleagues across the University to support excellence and innovation in teaching and learning. The CTL is committed to advancing the culture of teaching and learning at Columbia through all of its programs, services, and resources.

Reporting to the Director, Graduate Student Programs and Services, the Assistant Director will support professional development and improve the effectiveness of Teaching Assistants, Teaching Fellows, other graduate student instructors at Columbia, and postdocs by providing pedagogical programs, consultations, and resources.

Responsibilities
<ul>
<li>Provide professional development in pedagogy and effective communication practices for Teaching Fellows, Teaching Assistants, and other graduate student instructors at Columbia University.
<ul><li>Establish working relationships with these populations through the design and implementation of teaching development orientations, institutes, workshops, and other programming informed by the scholarship of teaching and learning.</li>
<li>Manage fellowship programs, learning communities, and other cohort-building experiences centered in the CTL.</li>
</ul></li><li>Design teaching development workshops and disseminate instructional resources to deliver in a variety of disciplinary and interdisciplinary contexts. Highlight pedagogical methods appropriate to a diverse student body.
<ul><li>Support curricula tailored to graduate students for seminars and certificate programs in teaching and learning, as well as online materials such as teaching guides, blog and other social media posts, and case studies.</li>
<li>Coordinate with departments and schools on teaching and professional development for graduate students.</li>
<li>Collaborate on faculty development programs as appropriate.</li>
</ul></li><li>Conduct consultations for graduate students in academic career development, teaching statements and portfolios, and grant/fellowship applications related to teaching and learning. Provide support in the areas of course design, instructional design and delivery customized to the varying needs of academic disciplines and schools at Columbia.</li>
<li>Stay abreast of research, trends, and innovations in teaching and learning as applied to classroom and online learning environments. Consult and collaborate with learning designers and CTL communications staff on projects and initiatives that integrate best pedagogical practices and emerging technologies.</li>
<li>Contribute to strategic planning for the Center for Teaching and Learning, cultivate partnerships on campus to identify new needs and opportunities for teaching support, identify best practices and resources available beyond Columbia and applicable to the work of the CTL, and help represent the CTL's work at briefings, campus visits, conferences, and other academic venues.</li>
<li>Working closely with the Associate Director of Assessment and Evaluation, conduct ongoing assessment of programs and services. Analyze workshop activity, surveys, captured footage, and other evidence of impact, and draw on such data for iterative improvement of CTL programs and services.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor's degree and/or equivalent experience required.</li>
<li>3 to 5 years directly related experience required.</li>
<li>University teaching experience and well-developed teaching, research, and assessment skills.</li>
<li>Current knowledge of best practices and emerging trends in teaching and learning.</li>
<li>Experience in applying research to curricular innovations and professional development in teaching and learning.</li>
<li>Strong communication skills and service-oriented approach to individuals at all levels and across disciplines.</li>
<li>Demonstrated ability to collaborate effectively with administrators, academic units, faculty, graduate students, and staff.</li>
<li>Excellent organizational, analytical, and program development skills.</li>
<li>Ability to juggle multiple assignments and provide high-quality, timely support.</li>
<li>Demonstrated commitment to diversity in the academic environment.</li>
</ul>
Preferred Qualifications
<ul>
<li>Advanced degree in academic discipline or Instructional Design.</li>
<li>Demonstrated accomplishment supporting the development of inclusive teaching practices.</li>
<li>Demonstrated accomplishment supporting the development of instructional practices that are responsive to generative AI technologies.</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Assistant Director, Graduate Students Programs and Services

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $66,300 - $68,000 Annually</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
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Position Summary

Reporting to the Director of Administration and Planning, the incumbent assists with various financial functions for Undergraduate Student Life, including the areas of the Dean of USL, Multicultural Affairs, Residential Life, Student Engagement, as well as the financial functions for approximately 340 recognized student organizations and their governing boards and councils.

The Assistant Director serves as the primary travel arranger for student group travel and visitors invited to participate in recognized student group programs and events, and works as part of the Administration and Planning (A&amp;P) team to provide administrative assistance to Undergraduate Student Life staff.

The Assistant Director assists the department with: project management for A&amp;P; shaping financial policy and procedures; improving financial advising processes and services; processing &amp; approving a high volume of financial transactions; providing preliminary oversight over financial accounts and processes; fielding, delegating, troubleshooting and escalating student and staff inquiries; delivering financial training curriculums; developing policy documents; and developing communications related to finance and operations.

Responsibilities
<ul>
<li>Accurate and prompt processing, verification, and coding of expenses for a high volume of invoices, reimbursements, check requests, travel advances, deposits, journal entries, and wire transfers, in the University's accounting systems. Resolves inquiries on payment status for internal and external clients. Approve a high volume of purchasing card (P Card) transactions for approximately 40 USL staff and 340 student organizations with accuracy and efficiency. Problem-solve issues and clarify processes to staff and students as needed.</li>
<li>Books air, ground and rail transportation and lodging, for undergraduate students, University visitors, and Undergraduate Student Life (USL) staff, working closely with USL Leadership team and advisers to adhere to Columbia University&rsquo;s and Columbia College's travel policies and protocols. Reconcile travel expenses and process expense reimbursements via Concur (the University&rsquo;s online travel and expense system), including travel advances and preparation of reports on travel spend.</li>
<li>The incumbent, in collaboration with the Administrative Coordinator for Clubs and Orgs Travel, will serve as the primary point of contact for booking, logistics, itineraries, and inquiries related to travel for staff, students, and visitors. Acts as a liaison between USL and campus partners, including Columbia College Finance, Columbia Travel and Procurement, and Columbia Transportation, to facilitate contracts associated with travel, car service vouchers, and charter bus reservations. Maintains relationships with travel vendors, including airlines, hotels, car rentals, and the University&rsquo;s travel partner, World Travel, Inc. (WTI).</li>
<li>Prepare weekly reporting for student council and governing board leadership and ad-hoc reporting for USL staff, review monthly financial statements, and analyze budget variance reports. Routinely meet with staff, student leaders, supervisor, Columbia College Finance, and relevant Undergraduate Student Life staff to review year-to-date activity, identify trends that will impact the budget plans for future periods, and collaborate on solutions for improved budgeting and financial stewardship. Prepare ad hoc reports regarding financial activity as needed.</li>
<li>Serves as USL&rsquo;s primary liaison for Columbia&rsquo;s undergraduate travel policy and interacts with the Undergraduate Travel Review Committee&rsquo;s core planning team to ensure that student groups and advisers are aware of the latest policies and adhere to reporting and compliance requirements. Facilitates regular training sessions on travel policies and practices for USL staff members and students including during new staff onboarding, at the annual adviser training retreat, and on an as-needed basis. Keep staff and student organizations regularly informed of new policies, changes in current policy, current and new services within Undergraduate Student Life, Columbia College, Columbia Engineering, and the University.</li>
<li>Work closely with the Director, Associate Director, student organization advisers, and student leaders on all initiatives to ensure compliance with Columbia College and University policies and procedures. Assist with the evaluation of current financial processes and services, design and develop new methods of service to streamline processes and increase productivity and client satisfaction. Investigate requests for new services to determine feasibility and method of implementation.</li>
<li>Advise a cohort of student groups who participate in frequent travel. Provide backup assistance to the A&amp;P unit, including processing financial transactions, P-Card reconciliation, and non-travel Concur transactions and reimbursement/expense reports.</li>
<li>Play critical role in solutions-oriented ideation/regular conversations around policies and procedures with Associate Director and Director of Administration and Planning.</li>
<li>Participate in the growth and development of USL, the College; School of Engineering, and Columbia University, including providing support for key initiatives and experiences, serving on committees, and collaborating with College and University partners to further the work of USL and the College.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor's degree required along with at least two years of related experience required, or the equivalent combination of education and experience</li>
<li>Direct experience arranging complex domestic and international travel itineraries</li>
<li>Proven background in processing large volumes of transactional work on a day to day basis, while managing other short and long term travel projects</li>
<li>Outstanding administrative, organizational, and interpersonal skills required</li>
<li>Must be willing to learn new processes and technologies as needed</li>
<li>Must be well-organized, detail-oriented, and work well under pressure, managing multiple responsibilities simultaneously in a high volume operation</li>
<li>Excellent oral and written communication skills, and a strong commitment to providing high quality service in a fast-paced environment</li>
<li>Tact and diplomacy and the ability to exercise judgment when working with sensitive and confidential information</li>
<li>Fluency with Microsoft Office Suite, Google Workspace, Adobe programs, and other similar technology platforms</li>
<li>Must be able to work with diverse constituencies and support an inclusive work environment</li>
</ul>
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.

Preferred Qualifications
<ul>
<li>Three to four years of related experience preferred</li>
<li>Knowledge and/or experience using Concur is a strong advantage</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Assistant Director of Administration & Planning, Travel Coordinator

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