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director of operations

Lucky Dog Dog Walking

General Manager / Director of OperationsNYC + Hudson Valley | $100,000&ndash;$120,000 + Performance BonusAbout UsWe operate three pet care businesses serving New York City and the Hudson Valley, providing dog walking, daycare, boarding, transportation, and overnight care. Our mission is simple: provide exceptional care, be available when pet owners need us, and build a company where both pets and employees thrive.We're looking for a highly organized, deeply accountable, animal-loving leader to take ownership of day-to-day operations across multiple businesses and help transform them into best-in-class organizations.This is a hands-on leadership role with significant autonomy and responsibility. You'll oversee teams, improve systems, solve problems, and help drive the future growth of the company.Who You AreYou are:<ul><li>Exceptionally organized and detail-oriented.</li><li>A natural planner and problem solver.</li><li>Highly accountable and dependable.</li><li>Passionate about animals and customer service.</li><li>Comfortable managing hourly employees and building culture.</li><li>Calm under pressure and able to prioritize competing demands.</li><li>Someone who enjoys creating systems and making things better.</li><li>Willing to roll up your sleeves when needed.</li><li>Excited by ownership and responsibility rather than intimidated by it.</li></ul>You might come from:<ul><li>Hospitality</li><li>Hotels</li><li>Veterinary practices</li><li>Multi-unit retail</li><li>Childcare or camp operations</li><li>Fitness studios</li><li>Restaurants</li><li>Healthcare operations</li><li>Transportation or logistics</li><li>Other service businesses with many employees and moving parts</li></ul>Pet industry experience is helpful but not required.ResponsibilitiesTeam Leadership<ul><li>Manage and support teams across three businesses.</li><li>Oversee employee scheduling and staffing.</li><li>Recruit, onboard, coach, and develop employees.</li><li>Create accountability and maintain standards.</li><li>Address performance issues and foster a strong culture.</li></ul>Operations<ul><li>Ensure smooth day-to-day execution.</li><li>Improve systems and processes.</li><li>Maintain facility standards and cleanliness.</li><li>Coordinate maintenance and vendor relationships.</li><li>Manage inventory and supplies.</li><li>Build and document SOPs.</li></ul>Pet Care Operations<ul><li>Oversee dog walking schedules and client logistics.</li><li>Manage boarding operations and overnight staffing.</li><li>Ensure safe handling and exceptional care for all pets.</li><li>Improve procedures and standards across facilities.</li><li>Respond to emergencies and solve operational challenges.</li></ul>Customer Experience<ul><li>Ensure excellent communication with clients.</li><li>Resolve customer concerns quickly and professionally.</li><li>Maintain a culture centered around trust and care.</li><li>Help retain and grow long-term relationships.</li></ul>Business Improvement<ul><li>Identify inefficiencies and implement solutions.</li><li>Track KPIs and operational performance.</li><li>Assist ownership with strategic initiatives.</li><li>Help prepare the company for future growth.</li></ul>Requirements<ul><li>5+ years managing people and operations.</li><li>Proven leadership experience.</li><li>Strong communication skills.</li><li>Excellent organizational and planning abilities.</li><li>High emotional intelligence.</li><li>Comfortable learning and using technology and software.</li><li>Ability to manage multiple priorities simultaneously.</li><li>Valid driver's license.</li><li>Ability to travel between locations.</li><li>Availability for occasional evenings, weekends, and emergencies.</li></ul>Compensation<ul><li>Salary: $100,000&ndash;$120,000</li><li>Performance bonus opportunity</li><li>Significant autonomy and responsibility</li><li>Opportunity to shape and grow multiple businesses</li><li>Work with animals every day</li><li>Long-term growth opportunities</li></ul>This Job Is For You If&hellip;You love making things run better.You are the person who creates checklists because nobody else has. You naturally notice inefficiencies. You enjoy solving problems before they become emergencies. You take pride in having things organized, documented, and running smoothly.You genuinely enjoy leading people and helping teams succeed. You understand how to hold people accountable while earning their respect. You know that culture matters and that great businesses are built through great people.You don't mind jumping from a staffing issue, to a customer concern, to improving a process, to helping a team member solve a problem. You like variety and ownership.You love animals and understand that behind every dog is a family trusting us with someone they love.This Job Is NOT For You If&hellip;<ul><li>You prefer highly structured corporate environments with narrow responsibilities.</li><li>You dislike being accountable for outcomes.</li><li>You are uncomfortable making decisions.</li><li>You need constant direction and supervision.</li><li>You dislike managing people.</li><li>You prefer doing the same thing every day.</li></ul>What Success Looks LikeWithin your first year, you'll:<ul><li>Build stronger teams and accountability.</li><li>Improve staffing and scheduling.</li><li>Raise operational standards.</li><li>Create systems that reduce chaos and improve consistency.</li><li>Strengthen customer satisfaction.</li><li>Help transform three businesses into highly efficient, scalable operations.</li></ul>This is not a corporate desk job. We're looking for someone who gets genuine satisfaction from building teams, solving problems, and making things run better every day.If you're the type of person who color-codes spreadsheets, makes lists for fun, loves animals, and wants the opportunity to own a huge amount of responsibility and make a meaningful impact, we'd love to meet you.Pay: $100,000.00 - $120,000.00 per yearApplication Question(s):<ul><li>1. Tell us about a time you inherited a messy operation, team, or process. What was wrong, what specific changes did you implement, and what were the results?</li><li>2. This role requires balancing employee management, customer service, scheduling, facilities, and constant problem solving. What excites you most about this kind of responsibility, and why are you interested in this position specifically?</li><li>3. Imagine that it's 7:00 AM and you wake up to the following messages:</li></ul><ul><li>Two employees called out.</li><li>A customer is upset because their dog wasn't picked up.</li><li>One of the boarding facilities has no hot water.</li><li>An overnight employee failed to complete their duties.</li></ul>Walk us through exactly how you would prioritize and handle these situations.<ul><li>4. What is something you are unusually organized about in your personal or professional life that most people would consider excessive?</li></ul>Work Location: In person

General Manager / Director of Operations

Oscar Health

<div>Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.

You will report into the Vice President, Network Operations.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $163,944 - $215,176 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<h4 class="jobSectionHeader">
Strategic Leadership &amp; Team Development</h4>
<ul><li>Provide strategic leadership and operational oversight for the end-to-end provider data lifecycle, ensuring the precise and timely execution of provider credentialing, contract loading, and daily data management.</li>
<li>Lead, coach, and develop a high-performing, multi-tiered team of managers and individual contributors; foster a culture of continuous learning, accountability, and psychological safety.</li>
<li>Establish clear organizational structure, governance, and support systems that shield the team from distractions and empower them to execute key strategic initiatives.</li>
<li>Act as a trusted, collaborative partner to Product, Tech, Markets, and Clinical Operations to design, build, and deliver next-generation provider operations capabilities that support aggressive company growth and market expansion targets.</li>
</ul><h4 class="jobSectionHeader">Operational Excellence &amp; Scalability</h4>
<ul><li>Architect and implement foundational, industry-standard processes and data models that allow the provider data and contracting infrastructure to scale seamlessly alongside the business.</li>
<li>Champion the adoption of industry best practices to ensure all operational processes and internal tools are highly extensible, efficient, and integrated with modern technology stacks.</li>
<li>Lead the team in surface-level and deep-dive diagnostics to identify data, process, and technology bottlenecks. Establish robust KPIs and monitoring dashboards to proactively flag operational issues, leveraging these insights to maintain our standing as a leading health plan.</li>
</ul><h4 class="jobSectionHeader">Efficiency, Automation &amp; Compliance</h4>
<ul><li>Identify and execute opportunities for automation (e.g., RPA, AI integrations) across mature, stable workflows to replace manual intervention, reduce turnaround times, and eliminate human error.</li>
<li>Drive administrative expense savings and optimize total cost of care by identifying and executing on process improvements, technical tooling investments, offshore resource optimization, and strategic vendor partnerships.</li>
<li>Guarantee 100% compliance with all applicable state and federal laws, regulatory mandates (e.g., No Surprises Act, CMS requirements), and accreditation standards (NCQA).</li>
<li>Adapt to evolving business needs by leading critical ad-hoc initiatives and specialized projects as assigned.</li>
</ul>
Requirements:
<ul>
<li>A bachelor's degree or 5+ years of operating experience</li>
<li>10+ years of work in operations, health insurance, data analysis and/or consulting</li>
<li>5+ years of experience building, coaching and developing operational teams</li>
<li>5+ years experience with network operations, provider data management and contracting processes</li>
<li>5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders</li>
<li>5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures</li>
<li>5+ years of experience using data to influence business decisions</li>
<li>5+ years of experience program management</li>
</ul>
Bonus points:
<ul>
<li>Proven history of managing high-impact initiatives and pitching complex business cases to secure alignment from executive leadership.</li>
<li>Proficiency in SQL, Lean Six Sigma, or other process improvement methodologies</li>
<li>Deep understanding of data architecture and optimizing data management workflows</li>
<li>Direct experience operating within service-oriented organizational structures</li>
<li>Comprehensive knowledge of NCQA credentialing, CMS standards, and the No Surprises Act.</li>
<li>Prior success in deploying or refining enterprise-level MDM or Provider Data Management systems.</li>
<li>Demonstrated ability to apply AI, RPA, or data analytics to improve roster accuracy and processing speed.</li>
<li>Background in leading distributed teams and overseeing external BPO or vendor partnerships.</li>
</ul><div>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</div></div>

Director, Provider Operations

Lady D

<div>
 
 Opportunity: Managing Director
 
 
 
 HHM Hotels is seeking a dynamic and polished Managing Director to lead the highly anticipated pre-opening, launch, and ongoing operations of the Lady D Hotel. Situated in the absolute heart of Midtown Manhattan, this premier property is being completely renovated and repositioned into an upscale, sophisticated lifestyle destination just steps from the vibrant energy of Bryant Park, Times Square, and Fifth Avenue.
 
 
 As the leader of this boutique New York property, you will manage all hotel operations to maximize profits while delivering the high-touch, personalized guest experience that the competitive Manhattan lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing a landmark presence in the world's premier hospitality landscape.
 
 
 
 Your Growth Path
 
 
 
 Area General Manager - Regional Director of Operations
 
 
 
 Your Focuses
 
 
 
 <ul>
 <li>
 Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values.
 </li>
 <li>
 Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
 </li>
 <li>
 Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
 </li>
 <li>
 Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of
 </li>
 <li>
 Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines.
 </li>
 <li>
 Employee Development: Foster a culture of continuous learning and professional development, empowering team members to excel and advance within the organization.
 
 
 </li>
 </ul>
 
 Your Background And Skills
 
 
 
 <ul>
 <li>
 5 years of experience in operations management or a similar leadership role in a hotel.
 </li>
 <li>
 Proven experience in a hotel opening, specifically within a lifestyle property.
 </li>
 <li>
 Associate or Bachelor&rsquo;s Degree in Business, Hospitality, or a related field is preferred.
 </li>
 <li>
 Strong financial acumen and the ability to develop budgets and manage performance.
 </li>
 <li>
 Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance.
 
 
 </li>
 </ul>
 
 HHM Benefits And Perks
 
 
 
 <ul>
 <li>
 Medical, Dental and Vision Health Insurance.
 </li>
 <li>
 Paid Time Off and 401k Company Match.
 </li>
 <li>
 Free Basic Life Insurance.
 </li>
 <li>
 24/7 access to TELUS Health, a confidential work-life resource.
 </li>
 <li>
 Travel Discounts and Technology Reimbursements.
 </li>
 <li>
 Commuter Transit and Commuter Parking Benefits.
 </li>
 <li>
 Employee Assistance and Wellness Program.
 </li>
 <li>
 Educational and Professional Development.
 </li>
 <li>
 Referral Bonus Program and Quarterly Bonuses and Incentives.
 
 
 </li>
 </ul>
 
 Work Environment and Context
 
 
 
 <ul>
 <li>
 Requires standing for extended periods, walking, and lifting up to 25 pounds.
 </li>
 <li>
 Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching.
 </li>
 <li>
 Occasional travel required.
 
 
 </li>
 </ul>
 
 What We Believe
 
 
 
 People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
 
 
 ,
 
 
</div>

Managing Director

City University of New York

<div>Associate Director for Collaborative Strategies and Operations
POSITION DETAILS
The Borough of Manhattan Community College (BMCC), part of the City University of New York (CUNY) system, is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.
ASAP supports motivated students earn an associate's degree within three years. The program emphasizes enriched academic, financial, and personal support, including comprehensive and personalized advisement, career development, academic support services, funding for tuition and textbooks and MTA OMNY cards. Reporting to the Director for Recruitment and Program Support, the Associate Director is responsible for engagement programs, support services and operations for over 6,000 students.
<ul><li>Responsible for the supervision of Academic Support Services, Career Development, Engagement, Financial Aid, and Operations</li></ul>
<ul><li>Supervise recruitment, onboarding, training, timesheet processing, and semester schedules for part-time staff &ndash; coaches, tutors and mentors. Serve as liaison to Human Resources.</li></ul>
<ul><li>Create structures to track student participation and evaluate program impact</li></ul>
<ul><li>Supervise the development and implementation of academic and engagement interventions to support the retention of at-risk students</li></ul>
<ul><li>Guide the implementation of academic, professional and personal engagement initiatives to promote student success</li></ul>
<ul><li>Collaborate with the Advisement and Recruitment teams to support the goals and priorities of ASAP</li></ul>
<ul><li>Cultivate professional relationships with college partners to advance engagement strategies for students</li></ul>
<ul><li>Supervise and coordinate communication campaigns for students</li></ul>
<ul><li>Responsible for front desk operations and staff</li></ul>
<ul><li>Supervise the distribution and accounting of all OMNY cards</li></ul>
<ul><li>Responsible for the tracking and distribution of programming materials and office supplies</li></ul>
<ul><li>All other duties assigned by the Director</li></ul>
QUALIFICATIONS
Minimum Qualifications:
Bachelor's Degree and six years' relevant experience required including two years of supervision.
Preferred Qualifications:
<ul><li>Master's preferred with related experience</li></ul>
<ul><li>Experience with program development and implementation</li></ul>
<ul><li>Demonstrated experience with staff supervision and training</li></ul>
<ul><li>Ability cultivate and develop inclusive and equitable working relationships with students, staff, and faculty</li></ul>
<ul><li>Ability to work independently and as part of a team</li></ul>
<ul><li>Strong organizational, problem-solving and interpersonal skills.</li></ul>
<ul><li>Proficiency managing multiple tasks and achieving strict deadlines</li></ul>
<ul><li>Excellent written and verbal communication skills</li></ul>
<ul><li>Computer skills, particularly Microsoft Office (Access and Excel) with an aptitude to learn new systems as needed</li></ul>
<ul><li>Weekly late nights as needed</li></ul>
CUNY TITLE OVERVIEW
Accelerated Study in Associate Programs (ASAP) helps students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and MetroCards for all students. Further information is available at www.cuny.edu/ASAP.
Reporting to the ASAP Director, the ASAP Manager is responsible for the daily administration of ASAP program activities.
<ul><li>Establishes semester block programs and manages and schedules all other academic support activities such as tutoring and workshops</li>
<li>
Supervises planning and implementation of ASAP summer programming, including summer course taking, workshops, and the ASAP summer institute, and other special student activities</li>
<li>
Assists Financial Aid, Registrar, and Bursar in evaluating student eligibility, finalizing registration, and verifying tuition charges</li>
<li>
Assists the ASAP Director with required reporting and collaboration with other college units</li>
<li>
Monitors and assesses data reports on a regular basis to ensure movement towards ASAP success benchmarks and to determine student support needs</li>
<li>
Oversees advisement and delivery of comprehensive support services to ASAP students</li>
<li>
Supervises professional and support staff</li>
<li>
Performs related duties as assigned</li>
</ul>
CUNY TITLE
Higher Education Associate
FLSA
Exempt
COMPENSATION AND BENEFITS
Salary range is $102,408 - $113,982. Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:
https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&amp;Action=U&amp;FOCUS=Applicant&amp;SiteId=1&amp;JobOpeningId=32347&amp;PostingSeq=1
Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service &ndash;&gt;Careers.
CLOSING DATE
July 1, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32347
Location: Borough of Manhattan CC
Job Type: Full-Time</div>

Associate Director for Collaborative Strategies and Operations

Lantern

<div>
 
 
 About Lantern
 
 
 
 Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
 
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 :You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small &amp; big wins
 </li>
 <li>
 
 .INCLUSION
 
 is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives &amp; you cherish the differences in each individual that you interact with
 </li>
 <li>
 .You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
 </li>
 <li>
 .You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren&rsquo;t just the individuals using your product. They are the driving factor in your motivation to make a change
 </li>
 <li>
 .Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
 </li>
 <li>
 .You thrive in a Team Environment. Collaboration is key in innovation and creating change
 </li>
 </ul>
 
 
 
 
 .
 
 These pillars o
 
 f LIGH
 
 T are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through thi
 
 s LIG
 
 HT, individuals can find their way to the best care, resources, and support they need to get back to lif
 
 
 
 
 
 e.
 
 If this sounds like you, we would love to connect to speak further about career opportunities at Lante
 
 
 
 
 
 rn.
 
 Please apply to our role &amp; someone from our Talent Acquisition Team will reach out to help you navigate our interview proc
 
 
 
 
 
 
 ess.
 
 Enablement Operations Asso
 
 
 
 
 
 
 
 ciate
 
 Abo
 
 
 
 ut YouYou're an operations-minded professional who finds genuine satisfaction in building excellent systems and making them run well. You don't need to own the strategy to do your best work. In fact, you thrive when you have a clear framework to execute against and the ownership to make i
 
 
 
 
 
 t hum.
 
 You're the kind of person who notices when a content library is disorganized and fixes it without being asked. You understand that a sales rep who can't find the right asset in 30 seconds is a rep who goes into a meeting unprepared, and you take that seriously. You're comfortable in data and reporting tools, and you know that a well-built dashboard is only as valuable as the story it
 
 
 
 
 
 tells.
 
 You&rsquo;ve seen what good enablement operations looks like at a high-growth company, and you bring opinions about how to get there. You don&rsquo;t need to be trained on the fundamentals. You&rsquo;re ready to help us
 
 
 
 
 
 improve.
 
 You also see AI as a genuine tool for doing your job better, not a buzzword. You&rsquo;ve experimented with how AI can create leverage in an enablement context and you have a real point of view on where it helps and where it
 
 
 
 
 
 
 doesn&rsquo;t.
 
 Rol
 
 
 
 e OverviewLantern is scaling fast, and the Enablement function is evolving from a support function into a strategic driver of commercial performance. We need someone who can own the operational backbone of that trans
 
 
 
 
 
 formation.
 
 The Enablement Operations Associate owns the day-to-day execution of our two core enablement platforms (Highspot and Gong), our new hire onboarding program, and the reporting infrastructure that connects enablement activity to commercial outcomes. You'll work closely with the Director of Enablement and VP of Enablement to execute their vision with precision and c
 
 
 
 
 
 onsistency.
 
 This is a role for someone who wants to build something. We're in the process of raising the bar on how we measure and deliver enablement at Lantern, and this person will be at the center o
 
 
 
 
 
 
 f that w
 
 ork.
 
 Location: New York, NY | USA | Hybrid | Open to Hybrid in Dallas, TX and W
 
 
 
 
 
 
 ashington, DC
 
 Re
 
 s
 
 
 ponsibilities:Highspot Administration &amp; Cont
 
 <ul>
 <li>
 ent GovernanceOwn the day-to-day administration of Highspot including content taxonomy, tagging, organization, and hygiene so reps can find what they need quickly and trust that
 </li>
 <li>
 it's current.Maintain and enforce the content governance framework defined by the Director of Enablement, including content lifecycle management, archiving outdated assets, and
 </li>
 <li>
 flagging gaps.Monitor platform adoption and usage analytics; surface insights on what content is being used, what's being ignored, and where reps are going
 </li>
 <li>
 off-platform.Manage user access, permissions, and onboarding of new team member
 </li>
 <li>
 s to Highspot.Serve as the internal expert and go-to resource for Highspot best practices across the co
 </li>
 </ul>
 
 mmercial team.Gong Administration &amp;
 
 <ul>
 <li>
 amp; ReportingOwn day-to-day Gong administration including configuration, scorecard maintenance, and us
 </li>
 <li>
 er management.Build and maintain Gong reports and dashboards that track call activity, conversation trends, and coaching opportunities across the co
 </li>
 <li>
 mmercial team.Translate Gong data into actionable insights for sales leadership and the
 </li>
 <li>
 L&amp;D team.Ensure Gong is being used effectively across the commercial org and identify adoption gaps that need to
 </li>
 </ul>
 
 be addressed.Enablement Reporting &amp;
 
 <ul>
 <li>
 amp; AnalyticsOwn the enablement reporting cadence, building and maintaining dashboards that track the metrics leadership cares about: certification completion, content adoption, onboarding ramp time, and leading indicators tied to commercia
 </li>
 <li>
 l performance.Run regular reporting cycles and prepare data summaries for the Director and VP of Enablement to use in leade
 </li>
 <li>
 rship reviews.Identify trends and anomalies in the data and proactively flag them; this is not a passive r
 </li>
 <li>
 eporting role.Support the transition from activity-based metrics (attendance, response times) to impact-based metrics (win rates, ramp velocity) as the team's measurement fram
 </li>
 </ul>
 
 ework evolves.New Hire Onboardin
 
 <ul>
 <li>
 g CoordinationOwn the operational execution of Lantern's 90-day commercial onboarding program, including scheduling, logistics, completion tracking, and coordination with hi
 </li>
 <li>
 ring managers.Ensure every new commercial hire has a consistent, well-run onboarding experience
 </li>
 <li>
 from day one.Track onboarding KPIs (pass rates, completion rates, manager survey scores) and report results to the Director of Enablement on a re
 </li>
 <li>
 gular cadence.Identify and flag gaps or friction points in the onboarding experience; bring recommendations for improvement to the Director
 </li>
 <li>
 of Enablement.Maintain and update onboarding materials in Highspot as messaging, products, and pro
 </li>
 </ul>
 
 
 
 
 
 cesses evolv
 
 e
 
 <ul>
 <li>
 .
 
 Requirements:3-5 years of experience in sales enablement, revenue operations, or a related field with demonstrated ownership of enablement platfo
 </li>
 <li>
 rms or systems.Hands-on experience with Highspot or a comparable sales enablement platform; Gong experience stro
 </li>
 <li>
 ngly preferred.Strong analytical skills with the ability to build clean reports, interpret data, and communicate findings clearly to non-technica
 </li>
 <li>
 l stakeholders.Exceptional organizational skills and attention to detail; you hold yourself to a high standard on the quality and consistenc
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 y of your work.Proactive and self-directed; you don't wait to be told when somethin
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 g needs fixing.Strong communicator who can work cross-functionally with sales, CS, and marketing teams without needing cons
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 tant direction.Experience supporting onboarding or training programs in a fast-paced, high-growth environ
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 ment is a plus.Genuine interest in healthcare, benefits, or health tech is a plus bu
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 t not required.Demonstrated comfort using AI tools to improve enablement workflows. We&rsquo;ll ask every candidate how they&rsquo;re currently using AI in their role to improve the enablement function. We&rsquo;re looking for a thoughtful, specific answer grounded in real experience, not a generic response. Candidates who can&rsquo;t speak to this concretely will not advance
 </li>
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 in the process.Proficiency with Salesforce Sales Cloud. Experience working within a GTM tech stack where Salesforce is the system of record and understanding how enablement platforms
 </li>
 </ul>
 
 
 
 
 
 connect to it.
 
 Why th
 
 
 
 is role, Why nowLantern is at an inflection point. We're scaling our commercial team, elevating our enablement function, and building the systems that will power our next phase of growth. Your fingerprints will be on how this function works fo
 
 
 
 
 
 r years to come.
 
 If you're someone who gets energy from building clean, reliable systems inside a fast-moving organization and you want to see the direct connection between your work and how well a commercial team performs, t
 
 
 
 
 
 
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 our role.
 
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 aid Parental LeaveLantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportuni
 
 ties and benefits.
</div>

Enablement Operations Associate

Louis Vuitton

<div>
 
 About The Job
 
 
 
 Louis Vuitton America is seeking a Director of Warehouse Operations who will be responsible for overseeing and optimizing the performance, service levels, and cost-effectiveness of our distribution network across four key distribution centers (DCs) in the United States &amp; Canada.
 
 
 This role requires a strategic thinker with a strong operational background, capable of driving innovation and continuous improvement for our replenishment services to retail stores. A significant aspect of this position involves managing relationships with our Third- Party Logistics (3PL) providers, ensuring contractual internal stakeholders, including Supply Chain, Retail, Digital, and Finance to align distribution strategies with overall business objectives.
 
 
 
 Strategic Leadership &amp; Performance Management
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans for warehouse operations that align with company goals for service, cost, and growth.
 </li>
 <li>
 Establish, monitor and analyze key performance indicators (KPIs) for all DCs, focusing on operational efficiency, service levels, and cost control.
 </li>
 <li>
 Implement robust performance management processes to drive continuous improvement across the distribution network
 </li>
 <li>
 Oversee the achievement of service level agreements (SLAs) with retail stores, ensuring timely and accurate replenishment.
 
 
 </li>
 </ul>
 Job responsibilities
 
 
 
 3PL Vendor Management
 
 
 
 <ul>
 <li>
 Manage all aspects of the relationship with 3PL providers operating our four DCs, including performance reviews, budgeting, balance load vs capacity and issue resolution.
 </li>
 <li>
 Ensure 3PLs adhere to agreed upon operational standards, service levels, and cost targets.
 </li>
 <li>
 Develop and implement joint improvement initiatives with 3PL partners to optimize operations and enhance service.
 
 
 </li>
 </ul>
 
 Innovation &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify and implement innovative solutions and technologies to enhance warehouse efficiency, service qualify, and cost effectiveness
 </li>
 <li>
 Lead initiatives to improve replenishment processes for retail stores, leveraging best practices and cutting-edge logistics solutions
 </li>
 <li>
 Foster a culture of continuous improvement within the warehouse operations team and with 3PL partners.
 
 
 </li>
 </ul>
 
 Stakeholder Collection
 
 
 
 <ul>
 <li>
 Collaborate closely with the Supply Chain team to optimize inventory flow, warehousing strategies and overall logistics network design.
 </li>
 <li>
 Partner with Retail leadership to understand store needs and challenges, ensuring distribution services meet their requirements
 </li>
 <li>
 Work with Digital team to ensure timeliness of deliveries especially in peak moments
 </li>
 <li>
 Engage with the Finance department to manage budgets, control costs, and ensure financial accountability across all DC operations
 
 
 </li>
 </ul>
 Profile
 
 
 The ideal candidate will possess the following:
 
 
 <ul>
 <li>
 10+ years progressive experience in Warehouse Operations Management, including multi-DC environments.
 </li>
 <li>
 Proven success in managing 3PL relationships and contracts.
 </li>
 <li>
 Strong expertise in warehousing best practices, inventory management, logistics technology, and supply chain principles.
 </li>
 <li>
 Demonstrated ability to drive operational excellence, cost reduction, and service level improvements.
 </li>
 <li>
 Experience with US and Canadian distribution networks highly desirable.
 </li>
 <li>
 Exceptional analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Outstanding communication, negotiation, and interpersonal skills, fostering effective stakeholder collaboration.
 </li>
 <li>
 Ability to travel regularly to DC locations.
 
 
 </li>
 </ul>
 The appointed candidate will be offered a base salary within the range of USD $170,000- $200,000 a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.
 
 
 <ul>
 <li>
 Please note that restrictions may apply to part-time employees
 
 
 </li>
 </ul>
 
 The position requires 4 days per week on site in the Louis Vuitton Corporate Office, located in the heart of Midtown, Manhattan.
 
 
 
 Additional information
 
 
 Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
 
 
 In addition to a generous benefits package, unparalleled career development opportunities, both locally &amp; globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
 
 
 Reference LVM32711
</div>

Director- Warehouse Operations

Hinge

<div>
 
 
 Hinge is the dating app designed to be deleted
 
 
 
 
 
 
 
 In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we&rsquo;re on a mission to inspire intimate connection to create a less lonely world. We&rsquo;re obsessed with understanding our users&rsquo; behaviors to help them find love, and our success is defined by one simple metric&ndash; setting up great dates. With millions of users across the globe, we&rsquo;ve become the most trusted way to find a relationship, for all.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 &nbsp;
 
 
 
 The
 
 Head of Product &amp; Tech Operations
 
 is a high-impact leadership position designed to own and evolve the unified operating system of our Product and Technology organizations. Reporting directly to the Chief Product and Technology Officer (CPTO), you will be the primary architect of how we work, ensuring our teams are faster, clearer, and more effective at scale.
 
 
 
 &nbsp;
 
 
 
 This role merges Product and Tech operations into a single, coherent organization. Your mission is to eliminate organizational noise and duplication, allowing our functional leaders to focus on long-term strategy and innovation while you ensure the engine of the company runs with world-class precision.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 
 
 Responsibilities
 
 
 <li>
 
 Own the Product &amp; Tech Operating System:
 
 Define, document, and continuously evolve the end-to-end Product Development Lifecycle (PDLC) and Software Development Lifecycle (SDLC) as a single, integrated system
 </li>
 
 <li>
 
 Drive Execution Rigor &amp; Planning:
 
 Lead the annual and quarterly planning cycles, ensuring alignment across Product, Engineering, and Design. Force early visibility and resolution of misalignments between cross-functional teams before they impact delivery
 </li>
 
 <li>
 
 Lead Technical Program Management (TPM):
 
 Directly lead the TPM organization, overseeing the execution of complex, multi-team initiatives that are critical to the company&rsquo;s success
 </li>
 
 <li>
 
 Operationalize Innovation:
 
 Create the framework that allows high-risk, long-term bets to coexist with immediate delivery pressure without diluting either
 </li>
 
 <li>
 
 AI Tooling Enablement:
 
 Drive the strategy for AI workforce enablement to ensure our teams are leveraging the latest technology to improve productivity. Own vendor management and the selection, implementation, and governance of the tooling stack used across the Product-Tech organization
 </li>
 
 
 
 
 
 What We're Looking For
 
 
 <li>
 
 Proven Leadership:
 
 Extensive experience (typically 10+ years) in a senior leadership role within Product Operations, Engineering Operations, or Technical Program Management at a high-growth technology company
 </li>
 
 <li>
 
 Systems Thinking:
 
 A demonstrated ability to design complex organizational systems (PDLC/SDLC) that balance the need for discipline with the need for speed
 </li>
 
 <li>
 
 Strategic Execution:
 
 Experience leading large-scale annual and quarterly planning processes for organizations with hundreds of employees
 </li>
 
 <li>
 
 Change Management:
 
 Proven success in leading organizational transformations, merging teams, or redefining reporting structures and operating models
 </li>
 
 <li>
 
 Influence:
 
 Exceptional communication skills with the ability to partner effectively with C-suite executives and SVPs to drive alignment
 </li>
 
 <li>
 
 Forward-Thinking:
 
 Experience or a strong interest in AI workforce enablement and modernizing the developer/product manager experience through better tooling
 </li>
 
 
 
 
 
 
 
 
 As a member of our team, you&rsquo;ll enjoy:
 
 
 
 
 
 
 
 401(k) Matching:
 
 
 We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
 
 
 
 
 
 
 
 Professional Growth:
 
 
 Get an annual Learning &amp; Development stipend once you&rsquo;ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
 
 
 
 
 
 
 
 Parental Leave &amp; Planning:
 
 
 When you become a new parent, you&rsquo;re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
 
 
 
 
 
 
 
 Fertility Support:
 
 
 You&rsquo;ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
 
 
 
 
 
 
 
 Date Stipend:
 
 
 All Hinge employees receive a $100 monthly stipend for epic dates&ndash; Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
 
 
 
 
 
 
 
 ERGs:
 
 
 We have eight Employee Resource Groups (ERGs)&mdash;Asian, Unapologetic, Disability, LGBTQIA+, R
 
 
 aices
 
 
 , Women/Nonbinary, Parents &mdash;that hold regular meetings, host events, and provide dedicated support to the organization &amp; its community.
 
 
 
 
 
 
 
 At Hinge, our core values are&hellip;
 
 
 
 
 
 
 
 Authenticity:
 
 
 We share, never hide, our words, actions and intentions.
 
 
 
 
 
 
 
 Courage:
 
 
 We embrace lofty goals and tough challenges.
 
 
 
 
 
 
 
 Empathy:
 
 
 We deeply consider the perspective of others.
 
 
 
 
 
 
 
 Diversity inspires innovation
 
 
 
 
 
 
 
 Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
 
 
 
 
 
 
 
 
 If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
 
 
 
 
 
 
 
 
 #Hinge
 
 
 
 
 .
 
 
 
 
 Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
 
</div>

Head of Product & Tech Operations

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