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director of operations

Stealth

<div>
 <p>
  A fast-growing New York law firm is seeking an
  <strong>
   Operations and Compliance Director
  </strong>
  to lead firm-wide performance and compliance initiatives. The ideal candidate will have strong experience managing KPIs, overseeing staff performance, and driving operational efficiency in a professional services environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage staff in enforcing and meeting KPI standards across all departments.
  </li>
  <li>
   Monitor performance and generate compliance reports through Smart Advocate.
  </li>
  <li>
   Identify operational gaps, recommend improvements, and drive efficiency.
  </li>
  <li>
   Collaborate with department heads and senior leadership to ensure accountability.
  </li>
  <li>
   Oversee accuracy, compliance, and consistent execution of processes.
  </li>
  <li>
   Train and support staff in using Smart Advocate (experience with Smart Advocate is a plus, but candidates with experience managing KPIs in other systems will be trained).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   7+ years of experience in operations and compliance (law firm or professional services preferred).
  </li>
  <li>
   Proven track record managing KPIs, staff performance, and compliance reporting.
  </li>
  <li>
   Strong leadership, communication, and analytical skills.
  </li>
  <li>
   Smart Advocate experience preferred, but not required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
 </p>
 <p>
  The annual salary for this position is between $120,0000 &ndash; $180,000. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
 </p>
 <p>
 </p>
</div>


Director of Operations

Metric Geo

<div>
 <p>
  <strong>
   <u>
    Director, Operations - Construction for Top-10 ENR Firm - New York
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  I'm partnered with a leading US contractor hiring for a highly-motivated Director, Operations for their New York office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking to introduce ambitious individuals only as the role offers huge opportunities for career progression and compensation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be working on an exceptionally strong portfolio of projects across Retail/Entertainment, Commercial Interiors and Adaptive Re-Use projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The company is
  <strong>
   employee-owned and offers a strong Employee-Stock-Ownership-Plan (ESOP),
  </strong>
  as well as
  <strong>
   market-leading bonus potential and a competitive base salary.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Construction/Engineering-Related Degree.
  </li>
  <li>
   Strong construction experience in the New York Area - 7-20 years' experience in NYC construction.
  </li>
  <li>
   Operational excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  I would highly recommend anyone reading this who feels they are qualified to apply below as I would love to provide more information over a call.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply below, or if you can recommend anyone please reach out!
 </p>
 <p>
  <br/>
 </p>
 <p>
  972-391-7217
 </p>
 <p>
  joe.lever@metric-search.com
 </p>
</div>


Director, Construction Operations - New York

VNS Health

<div>Overview: Oversees the Visit Operations Associate team responsible for coordinating and scheduling Advance Practice Clinicians and Medical Assistants for in-home and virtual visits across multiple programs. Ensures operational efficiency, staff performance, and service quality in support of the Medical Care at Home's (MCAH) strategic goals. Provides direct oversight, coaching, and workflow management to meet visit volume targets and maintain high standards of patient and provider support. Responsibilities:
<p><b>
What We Provide</b></p><ul><li><p>
Referral bonus opportunities</p></li><li><p>
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays</p></li><li><p>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability</p></li><li><p>
Employer-matched retirement saving funds</p></li><li><p>
Personal and financial wellness programs</p></li><li><p>
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care</p></li><li><p>
Generous tuition reimbursement for qualifying degrees</p></li><li><p>
Opportunities for professional growth and career advancement</p></li><li><p>
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities</p></li></ul><p></p><p><b><br>
What You Will Do</b></p><ul><li><p>
Supervises a team of Visit Operations Associates, including hiring, onboarding, training, and performance management.</p></li><li><p>
Ensures appropriate staffing and coverage to meet daily operational needs.</p></li><li><p>
Leads team meetings and fosters a culture of accountability, collaboration, and continuous improvement.</p></li><li><p>
Coordinate and track monthly Nurse Practitioner (NP) and Medical Assistant (MA) availability.</p></li><li><p>
Oversees daily scheduling workflows, outreach activities, and provider routing to ensure timely and efficient visit coordination.</p></li><li><p>
Monitors productivity reports, analyzes trends, and implements corrective actions to address performance or operational issues.</p></li><li><p>
Develops and implements procedures to maximize operational efficiency and effectiveness.</p></li><li><p>
Collaborates in setting productivity standards and participates in quality assurance programs for business operations.</p></li><li><p>
Provides feedback and ensures assigned staff meet established productivity benchmarks.</p></li><li><p>
Serves as the primary escalation point for operational issues, resolving barriers and communicating with AVP and clinical leadership.</p></li><li><p>
Collaborates with clinical teams to align visit logistics with provider availability, geographic coverage, and patient needs.</p></li><li><p>
Participates in strategic planning and special projects to support MCAH program growth and innovation.</p></li><li><p>
Prepares and analyzes operational reports to support decision-making and performance tracking.</p></li><li><p>
Ensures compliance with documentation standards, EMR protocols, and patient confidentiality requirements.</p></li><li><p>
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hirings, promotions, salary actions, and terminations, as appropriate.</p></li><li><p>
Participates in special projects and performs other duties as assigned.</p></li></ul>
Qualifications:
<p><b>
Education:</b></p><ul><li>
High School Diploma required</li><li>
Bachelor's Degree preferred</li></ul><p></p><p><b><br>
Work Experience:</b></p><ul><li>
Minimum 3 years of experience in healthcare administration, medical office operations, or scheduling required</li><li>
Prior supervisory or team lead experience preferred</li><li>
Strong communication, leadership, and organizational skills preferred</li><li>
Proficiency in EMR systems and Microsoft Office Suite preferred</li><li>
Experience in home-based care or mobile health services preferred</li></ul><br>
<p></p>
Pay Range: USD $62,400.00 - USD $72,000.00 /Yr.</div>

Operations Supervisor, Medical Care At Home

Zoomo

<div>
 <p>
  At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe LEV platform.
 </p>
 <p>
  In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of &gt;200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  We're looking for an operations leader to help take our North American business to the next level. This role will drive strategy through execution across our toughest operational problems. We're looking for a rockstar who can move at a fast pace and build world-class operations that scale. This person will have the opportunity to scale our business presence and teams in the region.
 </p>
 <p>
  In this role, reporting directly to our Global VP of Operations, you can expect to -
 </p>
 <ul>
  <li>
   Design and execute winning operational strategies for the growth and profitability of our North American B2C and B2B operations. This role requires a combination of operational expertise, problem-solving skills and a growth-oriented mindset.
  </li>
  <li>
   Hire, train, and manage a great team that will help build our legacy.
  </li>
  <li>
   Starting with our existing operations in NYC and Toronto, you will design our expansion strategy for existing and new cities across the region.
  </li>
  <li>
   Set global standards for our key operational metrics - fleet availability, cost optimisation, customer and employee satisfaction.
  </li>
  <li>
   Lead safety initiatives and programs to ensure we continue to keep riders and employees safe at scale.
  </li>
  <li>
   Design a culture of performance that allows us to score goals and develop an employer-of-choice brand.
  </li>
  <li>
   Coordinate strategies and processes with our global central departments.
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of operations and team management experience at a fast-growing company. Bonus points for any B2C or B2B business development experience!
  </li>
  <li>
   You have a track record of operational excellence. Your previous employers would vouch that you're consistently a top performer.
  </li>
  <li>
   They would describe you as a leader who sets a high standard of excellence and gets the most out of your teams.
  </li>
  <li>
   You have recruited and managed front-line workers and know how to adapt to all levels.
  </li>
  <li>
   Scoring goals is one of our values. You have a track record of tapping into your competitive nature to win.
  </li>
  <li>
   You have a bias for action. You understand that once you've supported your hypothesis, real learning begins when you engage with the problem or opportunity directly.
  </li>
  <li>
   You have an insatiable curiosity. You get excited learning about topics that others might find boring, and "Why?" is one of your most common phrases. You're known as someone who picks things up quickly.
  </li>
  <li>
   You're comfortable at any "altitude" and you take pride in everything you do. It doesn't matter if it's sitting in a workshop to learn how to change tires faster or crushing a presentation for a global enterprise partner.
  </li>
  <li>
   You're no stranger to a fast-paced environment. You've worked at a company in scale mode before and wouldn't want it any other way. Bonus points for micromobility experience.
  </li>
  <li>
   Humility is something that comes naturally to you. You're a born collaborator and you care about getting to the right answer more than who came up with it.
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including:
 </p>
 <ul>
  <li>
   Base salary range $130,000-$150,000 plus bonus scheme
  </li>
  <li>
   Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company's long term success
  </li>
  <li>
   Global and country-specific benefits packages
  </li>
  <li>
   Flexible working that is focussed on the delivery of OKRs
  </li>
  <li>
   Get to know our product by using one of our e-bikes
  </li>
  <li>
   Annual learning and development allowance
  </li>
  <li>
   Mental wellbeing support
  </li>
  <li>
   Working with a switched on team that strives to make the streets greener
  </li>
 </ul>
 <p>
  Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
  <br/>
  <br/>
 </p>
</div>


Head of Operations

Williams Lea

<div><div>Salary: $155,000</div><div></div><div>
This role will be responsible for setting the expectations for service delivery at Williams Lea Tag. The Sr. Account Director establishes best practices to serve our clients across multiple service offerings and empowers and enables his/her operations team to deliver superior service. The role focuses on operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.</div><div></div><div>
Job qualifications</div><ul><li><div>
A Bachelor&rsquo;s degree or equivalent experience is required</div></li><li><div>
Over 8 years&rsquo; experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment</div></li><li><div>
Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations</div></li><li><div>
Established accomplishments in successfully growing volume, profitability and client satisfaction</div></li><li><div>
Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations</div></li><li><div>
Proven experience in the development, implementation and management of complex multi-service solutions for clients</div></li><li><div>
At least one year business development experience</div></li><li><div>
Minimum of five years of successful financial management; understanding of how day-to-day and strategic decisions</div></li></ul><div></div><div>
Supervision</div><ul><li><div>
4+ direct reports and 125+ indirect</div></li><li><div>
Received: Managing Director of Operations, Business Directors, Senior Director of Operations</div></li></ul><div></div><div>
Job relationships</div><ul><li><div>
Internal: This position works closely with Managing Director and account functional teams.</div></li><li><div>
External: This position works closely with executive client contacts and vendors.</div></li></ul><div></div><div>
Job duties</div><div>
(* denotes an &ldquo;essential function&rdquo;)</div><ul><li><ul><li>Manage a single client account with a revenue of $10+ million and an EBIT potential of at least $3+million</li></ul></li><li><ul><li>Driving the quality-of-service delivery across the organization</li></ul></li><li><ul><li>Implement strategies to improve and standardize all aspects of operations</li></ul></li><li><ul><li>Execute modifications to organizational design and teams to optimize operational activity and improve client experience</li></ul></li><li><ul><li>Ensure operational controls and management information reporting requirements are fulfilled</li></ul></li><li><ul><li>Assure adherence to account plans operations team</li></ul></li><li><div>
Minimize corporate risk and maximize returns for operations team</div></li><li><ul><li>Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services</li></ul></li><li><div>
Follow delegations of authority for operations team</div></li><li><ul><li>Partner with functional teams to implement appropriate policies, internal controls, and reporting</li></ul></li><li><ul><li>Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback</li></ul></li><li><div>
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality</div></li><li><ul><li>Investigate and resolve issues escalated by the client and communicate significant issues to the Managing Director of Operations and client services</li></ul></li><li><div>
Have a comprehensive understanding of all client's business and the impact of our services</div></li><li><ul><li>Manage overall performance metrics of accounts/departments against contract/target or business unit metrics</li></ul></li><li><div>
Inform operations team is clear about target metrics and support their achievements</div></li><li><div>
Highlight operational, compliance and financial risk areas</div></li><li><ul><li>Manage the selection, induction, development, retention, motivation and performance of direct reports</li></ul></li><li><div>
Encourage a culture of structured succession planning and for key roles</div></li><li><ul><li>Participate as a key project team member new business implementation</li></ul></li><li><ul><li>Implement the appropriate delivery model for all services/products, with a focus on lowering cost to serve</li></ul></li><li><div>
Cascade key business and organizational messages down to the associate level, per the appropriate channels</div></li><li><div>
Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement</div></li><li><div>
Ensure that operational processes stay within agreed upon budgets and timelines</div></li><li><div>
Provide training and development opportunities and serve in mentoring role for his/her direct reports</div></li></ul><div></div><div>
Working conditions</div><div>
Office Environment</div><div></div><div>
Full operational and financial oversight for global client relationship covering onsite and offsite support models including front-of-house services, general office services, word processing, admin services and creative services.</div></div>

Account Director, Sr.

Metropolitan Transportation Authority

<div><p><b>Description</b><br>
</p><br>
<br>
<p>JOB INFORMATION</p><p>
Resume Due Date: October 23, 2025</p><p>
Functional Job Title: Senior Director of Revenue Recovery and Protection</p><p></p><p><br>
Department/Division: Security &amp; Operations</p><p>
Work Location: Randall&rsquo;s Island/ Various<br>
</p><p>COMPENSATION</p><p>
Earnings Potential: $143,725 - $179,656</p><p>
Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA<br>
</p><p>RESPONSIBILITIES</p><p>
The Senior Director of Revenue Recovery and Protection is a senior leader responsible for advancing MTA Bridges and Tunnels&rsquo; Authority-wide efforts to safeguard and optimize revenue.</p><p><br>
</p><p>Reporting to the Vice President of Revenue Recovery and Protection, this role provides both strategic leadership and operational oversight for programs designed to reduce fraud, enforce compliance, and protect critical revenue streams, ensuring alignment with organizational goals and regulatory requirements.</p><p></p><p><br>
The Senior Director translates enterprise strategy into actionable policies and initiatives, overseeing the design and execution of programs that address toll evasion, counterfeit or fraudulent license plates, and other threats to revenue integrity.</p><p><br>
</p><p>A key focus is ensuring the effective operation of revenue protection within the Central Business District Tolling Program and open-road tolling systems, safeguarding customer trust and the Authority&rsquo;s financial sustainability.</p><p></p><p><br>
Under Vice President's supervision this role is accountable for:</p><p></p><p><br>
Developing and executing enforcement and compliance strategies that target persistent toll violators and fraudulent activity.</p><p></p><p><br>
Leveraging data and analytics to identify patterns, design interdiction strategies, and inform decision-making.</p><p></p><p><br>
Overseeing investigations and collaborating with law enforcement partners to address fraud, evasion, and criminal activity.</p><p></p><p><br>
Managing staff and resources to ensure effective daily operations, while fostering accountability and continuous improvement.</p><p></p><p><br>
Monitoring performance and reporting outcomes to senior leadership, ensuring initiatives meet financial, operational, and customer service goals.</p><p></p><p><br>
As a member of the Revenue Recovery and Protection leadership team, the Senior Director represents the Vice President in high-level initiatives, drives cross-agency coordination, and ensures the Authority&rsquo;s tolling systems remain fair, transparent, and financially secure.</p><p></p><p><br>
QUALIFICATIONS
</p><p>Bachelors degree business administration, government, operations management, or related field.
</p><p>Twelve (12) years of progressively responsible experience managing and directing large scale bridge, tunnel, and highway operations in a high-volume urban environment as well as progressively responsible law enforcement experience and/or practices.</p><p>
At least eight (8) years in a management or supervisory role in a large, multi-faceted organization overseeing enforcement, compliance, revenue protection, or related programs in a complex organization.</p><p>
An equivalent combination of education and experience may be considered.</p><p>
Proven experience in management and operations of bridge and tunnel facilities and personnel, administrative processes, policies and procedures, collective bargaining agreements, performance metrics, traffic management, incident/emergency management, budget development, budget management, and asset management.</p><p>
Valid Driver License in the State of New York</p><p>
Proficient in Microsoft Office Suite and document management software.</p><p>
Knowledge of investigative methods, procedures and prosecuting individuals suspected of criminal activity in the State of New York.</p><p>
In-depth knowledge and understanding of statutory law; TBTA Rules and Regulations, NYC Rules and Regulations, NYS Vehicle Traffic Law, NYS Penal Law; and other regulations inclusive of federal regulations.</p><p>
Demonstrated project management experience coordinating and implementing programs with multiple internal and external departments and agencies.</p><p>
Strong communication skills</p><p></p><p><br>
Ability to respond to any authority location on a 24/7 basis when required.</p><p>
PREFFERED
</p><p>Advanced degree (Master&rsquo;s in Public Administration, Criminal Justice, or MBA)</p><p>
Experience working in a high-security or transportation-related industry.</p><p>
Familiarity with MTA operations, bridge/tunnel security, or revenue protection strategies</p><p>
Significant experience in program management for government agencies or businesses with highly complex systems</p><p>
Experience in data analytics, trend analysis, and performance monitoring to drive operational outcomes.</p><p>
Strong background in budget management, resource allocation, and contract administration.</p><p>
Experience with technology equipment and software, such as, License Plate Readers, Mobile Data Terminals, TraCs.</p><p>
Extensive knowledge of MTA Bridges and Tunnels (TBTA) Collective Bargaining Agreements (Bridge and Tunnel Officers, Superior Officers Benevolent Association, Maintenance).</p><p>
In-depth knowledge of tolling operations, congestion pricing, open-road tolling, or similar revenue collection systems</p><p></p><p><br>
OTHER INFORMATION</p><p>
MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).</p><p>
Also, pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p></p><p><br>
HOW TO APPLY</p><p>
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the &ldquo;Careers&rdquo; link.</p><p>
Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.</p><p></p><p><br>
EQUAL EMPLOYMENT OPPORTUNITY</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.<br>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Senior Director of Revenue Recovery & Protection

ADAPT Community Network

<div><p><b>We are currently looking for a Clinical Director to support ADAPT Community Network's affiliate, ADAPT MPS in all operational, clinical, and administrative aspects. This is a full-time opportunity based out of our Manhattan office.</b></p><p></p><p><b><br>
Why Join ADAPT?</b></p><p>
It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.</p><p>
For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.</p><p><b>
Summary</b><br>
Under general supervision, the Director of Clinical Services oversees all operational, clinical, and administrative aspects of ADAPT MPS to ensure full compliance with Medicaid, Medicare, and other payor requirements. This role provides leadership and supervision to all program staff, drives business growth through outreach and marketing initiatives, and ensures the highest quality of care for all patients served. The Director of Clinical Services is also responsible for maintaining regulatory compliance, monitoring performance standards, and fostering collaborative relationships with both internal and external stakeholders.</p><p><b>
Responsibilities</b><br>
The duties and responsibilities of the Director of Clinical Services include, but are not limited to:</p><ul><li>
Provide direct supervision and leadership to all ADAPT MPS staff, ensuring that responsibilities are clearly defined and aligned with operational goals.</li><li>
Oversee the full hiring lifecycle for new clinicians, including recruitment, onboarding, training, and ongoing performance evaluation.</li><li>
Partner with the Human Resources Department to manage employee relations matters, including hiring, promotions, disciplinary actions, terminations, and performance management.</li><li>
Ensure full compliance with all regulatory, clinical, and administrative standards of practice across the program.</li><li>
Develop, implement, and monitor a comprehensive Quality Assurance process to evaluate service delivery and ensure continuous improvement.</li><li>
Establish feedback mechanisms for patients and partnering agencies to assess quality of care, and create corrective action plans to address identified concerns.</li><li>
Ensure appropriate clinical supervision and oversight for all dependent practitioners and coordinate administrative supervision for clinical supervisors.</li><li>
Collaborate with the Director of Mental Health Services and Director of Rehabilitation Services to maintain and update procedures related to clinical documentation, plans of care, and treatment note requirements.</li><li>
Serve as the primary liaison with the billing company and electronic health record (EHR) vendor to address and resolve operational or technical issues promptly.</li><li>
Partner with the Finance Department to monitor service delivery data, clinician productivity, billing processes, and accounts receivable, ensuring accurate and timely financial tracking.</li><li>
Collaborate with the Marketing Department to develop and maintain content for social media, website updates, and outreach campaigns that promote program growth.</li><li>
Lead marketing and outreach initiatives to expand community awareness and attract new patients and provider partnerships.</li><li>
Analyze operational and financial data, in collaboration with the Director of Business Operations, to identify trends, assess program performance, and develop strategies for sustainable growth in line with the agency&rsquo;s business plan.</li><li>
Investigate and resolve complaints or concerns in accordance with agency policies and procedures.</li><li>
Ensure compliance with all applicable federal, state, and local employment laws and organizational policies.</li><li>
Stay informed of industry developments, regulatory changes, and best practices to guide continuous improvement and program innovation.</li><li>
Perform other related duties as assigned.</li></ul><p><b><br>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree required; Master&rsquo;s degree in a related field preferred.</li><li>
Minimum of five (5) years of experience in healthcare operations, behavioral health, or managed care, including supervisory or program management experience.</li><li>
Strong knowledge of Medicaid, Medicare, and third-party billing and compliance requirements.</li><li>
Demonstrated ability to lead diverse teams, manage competing priorities, and implement process improvements.</li><li>
Excellent organizational, analytical, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to effectively interact with clinicians, leadership, and external partners.</li><li>
Proficiency in Microsoft Office Suite, electronic health record systems, and data management tools.</li><li>
Ability to work collaboratively across departments and maintain strict confidentiality at all times.</li></ul><p><b>
COMPENSATION:</b> $100,000 Annually + Industry-Leading Benefits!</p><p></p><p><b><br>
At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging.</b> We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported by leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.</p><p>
ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.</p></div>

Director of Clinical Services

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