operations agent

customer service & dispatch coordinator (hvac) Jobs in Houston

dispatcher

marketing coordinator

non- emergency medical transportation dispatcher Jobs in Houston

dispatch coordinator

Hage Energy

About Us Hage Energy has been serving Houston and surrounding areas since 1995, providing top-tier air conditioning, heating, and energy efficiency solutions for homes and businesses. We take pride in using the latest technology and delivering a high level of service that keeps our customers comfortable year-round.We&rsquo;re growing and looking for someone who thrives in a fast-paced environment and wants to be a key part of a high-performing team.Position Overview As our Customer Service &amp; Dispatch Coordinator, you&rsquo;ll be the hub of daily operations. You will be managing incoming customer requests, coordinating technician schedules, and helping drive revenue through strong follow-up and organization.This role is perfect for someone who is organized, quick-thinking, and confident on the phone, with the ability to keep things moving efficiently while delivering a great customer experience.What You&rsquo;ll Do<ul><li>Answer and manage inbound calls, web inquiries, and customer requests</li><li>Schedule service calls and sales appointments with technicians and comfort advisors</li><li>Coordinate daily dispatching to maximize efficiency and productivity</li><li>Identify and qualify sales opportunities from inbound leads</li><li>Follow up on estimates and open opportunities to help close business</li><li>Communicate clearly with technicians and sales team throughout the day</li><li>Maintain accurate customer records in Housecall Pro (CRM)</li><li>Manage maintenance membership scheduling and follow-ups</li><li>Ensure every customer interaction is handled quickly and professionally</li></ul>What We&rsquo;re Looking For<ul><li>3+ years of customer service, dispatch, or call center experience (HVAC or home services a plus)</li><li>Strong communication skills &mdash; confident, clear, and professional on the phone</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and stay calm under pressure</li><li>Reliable, punctual, and team-oriented</li><li>Comfortable using CRM systems (Housecall Pro preferred)</li><li>Proficient in Microsoft Office (Excel, Word, Teams, etc.)</li></ul>What Makes You Stand Out<ul><li>Experience in HVAC or home service industry</li><li>Experience dispatching multiple technicians in a fast-paced environment</li><li>Sales mindset with strong follow-up habits</li></ul>Why Join Hage Energy?<ul><li>Established, reputable company with steady growth</li><li>Team-focused environment where your role truly matters</li><li>Opportunity to grow with the company</li><li>Fast-paced role where no two days are the same</li></ul>Job Types: Full-time, Part-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>This position requires rotating weekend on call phone responsibilities with additional pay. Are you willing to participate?</li><li>This is a full-time, in-office position in Houston, TX. Are you able to work in-office?</li><li>You receive multiple customer inquiries at once while working on an important task. How do you decide what to handle first?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>HVAC or Home Services: 2 years (Preferred)</li><li>CRM software: 1 year (Preferred)</li><li>Customer Service/Dispatch/ Administrative: 3 years (Required)</li></ul>Work Location: Hybrid remote in Houston, TX 77057

Customer Service & Dispatch Coordinator (HVAC)

Energy Transfer

<div>
 Energy Transfer Partners - We are one of the largest Master Limited Partnerships with one of the most diversified portfolios of energy assets in the United States, totaling more than 71,000 miles of natural gas, crude oil, natural gas liquids and refined products pipelines, traversing 36 states with associated terminal&rsquo;s, storage, and fractionation facilities.
 
 
 The Dispatch Coordinator is responsible for a variety of roles, including facilitating customer inquiries with key stakeholders within the value chain, analyzing various reports to improve Crude Trucking KPIs, resolving order entry issues from our outsourced call center, and troubleshooting data exchange issues within the Energy Transfer proprietary fleet&rsquo;s GeoTab Device and internal dispatching system, Welltrax.
 
 
 
 Primary Responsibilities
 
 
 
 The duties of this position include but are not limited to the following:
 
 
 <ul>
 <li>
 Interface with customers, field personnel, and third-party carriers to ensure that load pickups are performed within Energy Transfer&rsquo;s service standards
 </li>
 <li>
 Ensure the successful transmission of order and ticket data between the proprietary fleet&rsquo;s +450 driver&rsquo;s GeoTab devices communicate with the internal Welltrax dispatch system and troubleshoot error messages if necessary
 </li>
 <li>
 Analyze various reporting tools to enhance fleet performance: pending loads, daily ticket refusals, audit logs, etc.
 </li>
 <li>
 Research and resolve order entry issues from outsourced call center to ensure that the ~1,500 daily load bookings are accurate
 </li>
 <li>
 Update lease master data with correct dispatch information, carrier assignments, and load requirements to ensure that information is provided accurately to the partieswithin the value chain
 </li>
 <li>
 Interact with ~25 carriers to ensure the dispatch is accurate, ticket submissions are timely, and performance metrics are communicated
 </li>
 <li>
 Perform test cases for new system or system upgrades
 </li>
 <li>
 Assist in the manual ticket reconciliation processes in system outage to ensure that information is received and processed for driver settlement and customer payment
 </li>
 <li>
 Resolve minor issues with Regulatory, Crude Acquisition, Contracts, and Field Management to address customer inquiries/complains
 </li>
 <li>
 Minimum requirement is High School diploma and 3-5 years related experience
 </li>
 <li>
 Excellent computer skills in MS Office and various mainframe applications
 </li>
 <li>
 Ability to organize, perform and prioritize various functions in a fast-paced environment
 </li>
 <li>
 Must be a self-starter and able to work with minimal supervision, detail oriented
 </li>
 <li>
 Strong communications skills (verbal and written)
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, supply chain or equivalent preferred
 </li>
 <li>
 Direct experience with dispatch and truck mobility suites
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 <li>
 Expert multitasking ability
 </li>
 </ul>
</div>

Night Dispatch - CT Rep 3

<div>Energy Transfer Partners - We are one of the largest Master Limited Partnerships with one of the most diversified portfolios of energy assets in the United States, totaling more than 71,000 miles of natural gas, crude oil, natural gas liquids and refined products pipelines, traversing 36 states with associated terminal&rsquo;s, storage, and fractionation facilities.

The Dispatch Coordinator is responsible for a variety of roles, including facilitating customer inquiries with key stakeholders within the value chain, analyzing various reports to improve Crude Trucking KPIs, resolving order entry issues from our outsourced call center, and troubleshooting data exchange issues within the Energy Transfer proprietary fleet&rsquo;s GeoTab Device and internal dispatching system, Welltrax.

Primary Responsibilities

The duties of this position include but are not limited to the following:
<ul><li>Interface with customers, field personnel, and third-party carriers to ensure that load pickups are performed within Energy Transfer&rsquo;s service standards</li></ul>
<ul><li>Ensure the successful transmission of order and ticket data between the proprietary fleet&rsquo;s +450 driver&rsquo;s GeoTab devices communicate with the internal Welltrax dispatch system and troubleshoot error messages if necessary</li></ul>
<ul><li>Analyze various reporting tools to enhance fleet performance: pending loads, daily ticket refusals, audit logs, etc.</li></ul>
<ul><li>Research and resolve order entry issues from outsourced call center to ensure that the ~1,500 daily load bookings are accurate</li></ul>
<ul><li>Update lease master data with correct dispatch information, carrier assignments, and load requirements to ensure that information is provided accurately to the parties within the value chain</li></ul>
<ul><li>Interact with ~25 carriers to ensure the dispatch is accurate, ticket submissions are timely, and performance metrics are communicated</li></ul>
<ul><li>Perform test cases for new system or system upgrades</li></ul>
<ul><li>Assist in the manual ticket reconciliation processes in system outage to ensure that information is received and processed for driver settlement and customer payment</li></ul>
<ul><li>Resolve minor issues with Regulatory, Crude Acquisition, Contracts, and Field Management to address customer inquiries/complains</li></ul><ul><li> 
Minimum requirement is High School diploma and 3-5 years related experience</li><li>Excellent computer skills in MS Office and various mainframe applications</li><li>Ability to organize, perform and prioritize various functions in a fast-paced environment</li><li>Must be a self-starter and able to work with minimal supervision, detail oriented</li><li>Strong communications skills (verbal and written)</li></ul>
Preferred Experience<ul><li>Bachelor&rsquo;s degree in business, Logistics, supply chain or equivalent preferred</li><li>Direct experience with dispatch and truck mobility suites</li><li>Strong communication skills (verbal and written)</li><li>Expert multitasking ability</li></ul> 
&quot;An equal opportunity employer/disability/vet The Partnership is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. &quot;</div>

Transdev

<div>Transdev in Meadowlands, PA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
CBA Position:
Position Subject to Collective Bargaining Agreement:
<ul><li>Starting payrate $19.50 / hour
</li></ul>Benefits include:
<ul><li>Medical, dental &amp; vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
</li></ul>Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
<ul><li>Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
</li><li>Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
</li><li>Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
</li><li>Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
</li><li>Other duties as required.
</li></ul>Qualifications:
<ul><li>High School Diploma or GED; Technical Degree preferred.
</li><li>3-5 years' experience dispatching.
</li><li>Excellent verbal, interpersonal and customer service skills.
</li><li>Problem solving and analytical skills.
</li><li>Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
</li></ul>Physical Requirements:
<ul><li>Must be able to work shifts or flexible work schedules as needed.
</li><li>The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
</li><li>Work environment will be a combination of both indoors and outdoors.
</li></ul>About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
<ul><li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
</li><li>Successfully pass a pre-employment drug screen.
</li></ul>If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants:
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 7797
Pay Group: 2V9
Cost Center: 55862
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants:
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.</div>

Dispatcher

Ontario Refrigeration Service, Inc.

To be considered for this position, please submit your resume to rhonda@ontref .com AND call (281) 653-6555 to leave a voicemail for Rhonda, describing why this opportunity might be right for you.Would you like to look forward to getting up to go to work again?! The West&rsquo;s premier commercial HVAC provider is seeking a new member for our team in Houston, TX. Ontario Refrigeration operates from 10 locations in the Western United States and has a 65-year track record of success!Company Overview Our people-first culture has made us the leading provider of commercial HVAC services. With over 65 years of continuous operation, we have 10 offices strategically located to serve California, Arizona, Nevada, Utah, and Texas. With over 300 employees, Ontario Refrigeration is a mid-size company that functions with strong family values and strong work ethic.The ideal candidate will possess strong organizational and customer service skills. Excellent communication and computer skills are a must!Duties include:<ul><li>Scheduling and dispatching HVAC/R technicians</li><li>Handling incoming calls</li><li>Invoice processing</li><li>Administrative responsibilities</li></ul>Position is full-time and offers a competitive benefits package including:<ul><li>Immediate Medical, dental, and life insurance</li><li>Paid Vacation (up to 3 weeks)</li><li>Paid Holidays</li><li>Paid sick time (1 week)</li><li>401k 30% matching</li></ul>To be considered for this position, please submit your resume to rhonda@ontref .com AND call (281) 653-6555 to leave a voicemail for Rhonda, describing why this opportunity might be right for you. We look forward to hearing from you! SPECIAL INFORMATIONZERO TOLERANCE POLICYOntario Refrigeration Service has a &ldquo;zero tolerance&rdquo; policy for its employees for the use of unlawful narcotics, controlled substances, and/or prescription drugs without a prescription. Any employee found in violation of this policy will be subject to discharge.Job Type: Full-timePay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li><li>Microsoft Office: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Houston, TX 77032 (Required)</li></ul>Work Location: In person

Service Coordinator/ Administrative Assistant

Austin Wheels Transport

Job Summary We are seeking a dedicated and skilled in Non- Emergency Dispatcher to join our team. The ideal candidate will be responsible for receiving and prioritizing non- emergency calls, dispatching appropriate units, and providing information to drivers. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of non-emergency protocols.Responsibilities<ul><li>Receive and process non-emergency calls in a timely manner.</li><li>Maintain clear communication with drivers while transporting patients.</li><li>Document all calls accurately in the dispatch system, ensuring all relevant details are recorded.</li><li>Stay updated on local laws, regulations, and non-emergency response protocols.</li></ul>Experience<ul><li>Previous experience in non-emergency dispatch or a related field is preferred.</li><li>Strong phone etiquette skills to ensure clear and professional communication with callers.</li><li>Ability to work under pressure while maintaining composure in high-stress situations.</li><li>Knowledge of the city of Houston and surrounding areas is a plus.</li></ul>Join our team as a Non-Emergency Dispatcher where your skills will make a significant impact!Job Type: Part-timePay: $15.00 - $16.00 per hourWork Location: In person

Non- Emergency Medical Transportation Dispatcher

Allen Maintenance Group LLC

Position OverviewWe are seeking a highly organized, dependable, and proactive HR Generalist to support our growing service operations. This role oversees day-to-day HR functions, including recruiting, onboarding, employee support, and compliance. You will work closely with field technicians, dispatch, and office staff to ensure HR processes run efficiently and effectively.Key Responsibilities<ul><li>Manage and execute full-cycle recruiting based on departmental hiring requests, partnering with Regional Service Managers, Dispatch, and Office leadership to post roles, screen candidates, and drive the hiring process through completion.</li><li>Coordinate background checks, MVRs, and drug screenings.</li><li>Serve as a primary point of contact for employees regarding benefits, policies, PTO, and general HR inquiries.</li><li>Coordinate new hire onboarding by preparing onboarding documents (I-9, employee policies, employee handbook acknowledgments, and related forms), collecting and providing signed offer letters and required payroll documentation to the Director of Accounting, and assisting Dispatch to ensure employees are set up in operational systems for time tracking and job assignment</li><li>Maintain accurate and organized employee records, ensuring files are audit ready.</li><li>Track technician licenses, EPA certifications, and required safety training.</li><li>Ensure compliance with federal, state, and local employment laws and company policies.</li><li>Assist with workers&rsquo; compensation administration, incident reporting, leave management, and return-to-work coordination.</li><li>Manage offboarding processes, including terminations and benefits coordination.</li><li>Provide guidance on employee relations matters, including policy interpretation and corrective actions, ensuring consistent application of company standards.</li><li>Partner with leadership on employee engagement, appreciation initiatives, and retention efforts</li><li>Generate reports and support ongoing HR projects and process improvements.</li></ul>Qualifications<ul><li>3&ndash;5 years of HR or related administrative experience</li><li>Experience supporting field-based or service industry teams strongly preferred.</li><li>Working knowledge of HR compliance and employment laws</li><li>Proficient in Microsoft Office and HR/payroll systems</li><li>Effective communication and people skills</li></ul>Key Competencies<ul><li>Detail-oriented with strong accuracy.</li><li>Highly organized with the ability to manage multiple priorities.</li><li>Sense of urgency and strong follow-through</li><li>Professional, discreet, and able to manage confidential information.</li><li>Adaptable in a fast-paced, service-driven environment</li></ul>Success Metrics<ul><li>Efficient and accurate recruiting and onboarding processes</li><li>Up-to-date licensing, certifications, and compliance tracking</li><li>Organized, audit-ready employee records.</li><li>Strong support for operational hiring needs</li><li>Positive employee experience and timely HR support</li></ul>Pay: $55,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Human Resources Generalist

Explore 68+ Dispatch coordinator in Houston this April. Find roles across top companies and apply now to boost your career.

68 dispatch coordinator jobs In Houston

Customer Service & Dispatch Coordinator (HVAC)

Night Dispatch - CT Rep 3

Night Dispatch - CT Rep 3

Dispatcher

Service Coordinator/ Administrative Assistant

Non- Emergency Medical Transportation Dispatcher

Human Resources Generalist