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dispatch manager

Sun Coast Resources, LLC

<div></div><div>TITLE: Dispatch Manager
LOCATION: Houston, TX
POSITION REPORTS TO: Director of Logistics
SCHEDULE: TBD; some overtime, and some weekends may be required.
COMPENSATION: Commensurate with experience
INTERNAL TRANSFERS:
To qualify for an internal transfer at Sun Coast, you must have been in your current position for a minimum of one year and be in good standing. Internal applicants should notify their supervisor or manager of their interest in the new position.
Position Summary:
The Dispatch Manager will oversee daily dispatch operations to ensure efficient routing, on-time deliveries, and top-tier customer service. This role requires a strong leader with a focus on team development, compliance, and continuous process improvement.
RESPONSIBILITIES<ul><li> Manage day-to-day dispatch operations, ensuring optimal routing, on-time deliveries, and compliance with company service standards</li><li> Supervise, train, and coach dispatch staff to improve performance, productivity, and customer responsiveness</li><li> Provide leadership and direction to the dispatch team, ensuring adequate staffing, balanced workloads, and coverage for all shifts</li><li> Exercise independent judgment in resolving operational challenges and making time-sensitive decisions affecting service and cost outcomes</li><li> Ensure compliance with all transportation, DOT, and company safety regulations</li><li> Respond to escalated issues and resolve customer or staff concerns in a timely and professional manner</li><li> Collaborate with Sales, Customer Service, and Terminal Managers to align dispatch priorities with broader business objectives</li><li> Monitor driver performance and ensure dispatchers are addressing inefficiencies through data-driven feedback</li><li> Evaluate and implement process improvements that enhance efficiency and reduce operational costs</li><li> Participate in recruiting, interviewing, and hiring for dispatch-related positions; provide input on promotions, performance management, and terminations</li><li> Conduct employee performance reviews and issue corrective actions, when necessary, in alignment with company policy</li><li> Oversee daily use of transportation management systems, route-planning tools, and telematics to improve performance and accountability</li><li> Maintain strong relationships with internal and external partners to support effective communication and customer satisfaction</li><li> Ensure accurate and timely completion of reports and operational documentation</li><li> Enforce and support all company policies and procedures</li><li> Provide regular updates to the Director of Logistics regarding operational performance, staffing, and improvement initiatives</li><li> Perform other related tasks or projects as assigned</li></ul>
<div>REQUIREMENTS<ul><li> Must live within 60 miles of the Houston location and be willing to work onsite</li><li> Minimum of 2 years of supervisory or management experience in dispatch, logistics, transportation, or a related field</li><li> Proven ability to direct and develop staff, manage performance, and make decisions that impact business operations</li><li> Strong organizational, analytical, and problem-solving skills</li><li> Excellent communication and interpersonal abilities, with the capacity to build effective working relationships across teams</li><li> Demonstrated ability to work under pressure in a fast-paced environment.</li><li> Proficiency in Microsoft Word, Excel, and PowerPoint</li><li> Experience with transportation management systems, route optimization, and telematics platforms</li><li> Solid understanding of DOT regulations, safety standards, and logistics best practices</li><li> Professional, ethical, and able to work independently with minimal supervision</li></ul> 
PREFERRED<ul><li> Previous management experience within the fuel or transportation industry</li></ul> 
Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.</div></div>

Dispatch Manager

<div></div><div><div>TITLE: Dispatcher
LOCATION: Houston, TX
POSITION REPORTS TO: Director of Logistics
SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule.
COMPENSATION: Commensurate with experience 
RESPONSIBILITIES<ul><li>
Ensure a high level of service is maintained and delivery expectations are met, while maximizing efficiencies relative to customer needs</li><li>
Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications</li><li>
Ensure drivers arrive within scheduled timeframe as instructed by customer</li><li>
Identify priorities and utilize available resources effectively to meet these priorities</li><li>
Communicate effectively with customers, drivers, supervisors and co-workers, providing concise instruction or information</li><li>
Use effective listening skills to collect required information and escalate pertinent information</li><li>
Data entry and heavy volume of phone calls</li><li>
Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment</li><li>
Assist drivers and keep coworkers informed of daily activities</li><li>
Other tasks and projects as assigned by manager</li></ul></div> 

<div>BASIC REQUIREMENTS
<ul>
<li>Experience or Basic understanding of the fuel transportation industry
</li><li>Knowledge of transportation paperwork and terminology, D.O.T. regulations are highly preferred</li>
<li>Team player who demonstrates fairness and concern for drivers while meeting and exceeding customer needs</li>
<li>Must have strong mathematical skills with calculating percentages and mileage</li>
<li>Locals only, must live within 60 miles of terminal</li>
<li>Must have a flexible schedule, and be able to work nights and weekends</li>
<li>Must be motivated, able to communicate effectively with co-workers and management and work well in a team environment</li>
<li>Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines</li>
<li>Excellent data entry skills</li>
<li>Stable past employment history</li>
<li>Professional appearance and demeanor
</li><li>Proficient computer skills, including Microsoft programs</li></ul> 


PREFERRED
<ul>
<li>Dispatch Software Experience (Prefer Smartlogix)</li>
<li>SAP experience</li>
<li>Experience as a dispatcher in the fuel transportation industry</li></ul> 


Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.</div></div>

Dispatcher

Gofo Inc

&#33509;&#23545;&#35813;&#23703;&#20301;&#26377;&#24847;&#21521;&#21487;&#30452;&#25509;&#21152;&#24494;&#20449;&#65306;symi1102 &#24182;&#22791;&#27880;&#22995;&#21517;+&#25237;&#36882;&#30340;base&#21644;&#23703;&#20301;&#65292;&#25105;&#20250;&#25226;&#35814;&#32454;&#30340;&#20844;&#21496;&#21644;&#23703;&#20301;&#20449;&#24687;&#21457;&#24744;+&#20855;&#20307;&#27807;&#36890;Key Responsibilities:<ul><li>Process system data and generate daily pickup tasks; review and assign them to the dispatch team.</li><li>Coordinate with drivers or the dispatch team to dynamically adjust pickup plans (e.g., expedited, canceled, or address changes).</li><li>Handle customer pickup requests via phone or email, schedule pickup times, and confirm parcel details.</li><li>Assign pickup tasks to drivers based on daily schedules, driver shifts, vehicle status, and geographic information.</li><li>Monitor the execution of pickup tasks and adjust dispatch plans in real time according to actual conditions (e.g., traffic, emergencies).</li><li>Collaborate across departments to ensure efficient allocation of vehicle resources and promptly address issues such as vehicle breakdowns or driver absences.</li><li>Maintain close communication with drivers, relay task updates in a timely manner, and resolve issues encountered during pickups to ensure clear understanding and execution of tasks.</li><li>Track pickup exceptions (e.g., delays, missed pickups), coordinate with customers and internal/external teams to drive resolution and ensure service completion.</li><li>Record and analyze recurring issues, and propose optimization suggestions.</li><li>Proactively monitor pickup progress and generate daily pickup reports, including task completion status and exception handling results.</li><li>Regularly summarize lessons learned from dispatch operations, propose improvements, and optimize dispatch processes.</li><li>Monitor driver schedules and maintain vehicle registration records, including but not limited to vehicle model and leasing source.</li><li>Manage fleet-related tasks such as procurement of vehicle consumables and tiered fleet management.</li><li>Address customized customer needs, conduct field visits to meet with local clients, and confirm pickup details such as time and location.</li></ul>Requirements:<ul><li>Fluent in both Chinese and English (written and spoken).</li><li>Proficient in using data analysis tools for data processing and analysis e.g., Microsoft Excel.</li><li>Strong communication skills with the ability to collaborate effectively across teams (Dispatch, Drivers, Warehouse, Customer Service) to ensure efficient and seamless pickup operations.</li><li>Ability to work well under pressure, handling multiple tasks simultaneously while maintaining a professional demeanor.</li><li>Excellent phone and email etiquette; prior customer service experience is a plus.</li><li>Experience in a warehouse environment, practical automotive knowledge, or programming experience are significant pluses.</li></ul>Job Type: Full-timePay: $19.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Language:<ul><li>Mandarin (Required)</li></ul>Work Location: In person

Pickup Dispatcher调度员

Key Responsibilities:<ul><li>Process system data and generate daily pickup tasks; review and assign them to the dispatch team.</li><li>Coordinate with drivers or the dispatch team to dynamically adjust pickup plans (e.g., expedited, canceled, or address changes).</li><li>Handle customer pickup requests via phone or email, schedule pickup times, and confirm parcel details.</li><li>Assign pickup tasks to drivers based on daily schedules, driver shifts, vehicle status, and geographic information.</li><li>Monitor the execution of pickup tasks and adjust dispatch plans in real time according to actual conditions (e.g., traffic, emergencies).</li><li>Collaborate across departments to ensure efficient allocation of vehicle resources and promptly address issues such as vehicle breakdowns or driver absences.</li><li>Maintain close communication with drivers, relay task updates in a timely manner, and resolve issues encountered during pickups to ensure clear understanding and execution of tasks.</li><li>Track pickup exceptions (e.g., delays, missed pickups), coordinate with customers and internal/external teams to drive resolution and ensure service completion.</li><li>Record and analyze recurring issues, and propose optimization suggestions.</li><li>Proactively monitor pickup progress and generate daily pickup reports, including task completion status and exception handling results.</li><li>Regularly summarize lessons learned from dispatch operations, propose improvements, and optimize dispatch processes.</li><li>Monitor driver schedules and maintain vehicle registration records, including but not limited to vehicle model and leasing source.</li><li>Manage fleet-related tasks such as procurement of vehicle consumables and tiered fleet management.</li><li>Address customized customer needs, conduct field visits to meet with local clients, and confirm pickup details such as time and location.</li></ul>Requirements:<ul><li>Fluent in both Chinese and English (written and spoken).</li><li>Proficient in using data analysis tools for data processing and analysis e.g., Microsoft Excel.</li><li>Strong communication skills with the ability to collaborate effectively across teams (Dispatch, Drivers, Warehouse, Customer Service) to ensure efficient and seamless pickup operations.</li><li>Ability to work well under pressure, handling multiple tasks simultaneously while maintaining a professional demeanor.</li><li>Excellent phone and email etiquette; prior customer service experience is a plus.</li><li>Experience in a warehouse environment, practical automotive knowledge, or programming experience are significant pluses.</li></ul>Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Language:<ul><li>Mandarin (Required)</li></ul>Work Location: In person

Pickup Dispatcher

Zephyr

<div><div>Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out&mdash;by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose&mdash;bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.</div><h4 class="jobSectionHeader">
Role is based in Gypsum, CO - Relocation/Sign-On Bonus Offered with Experience!!!</h4>
<h4 class="jobSectionHeader">About the Role</h4>

PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands-on leader who brings both field experience and business acumen &mdash; someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.

You'll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an &quot;owner's mindset,&quot; holding full accountability for the team's results and always striving to elevate performance across all trades.
<h3 class="jobSectionHeader">
What You'll Do Here</h3>
<ul>
<li>Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.
</li>
<li>Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
</li>
<li>Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.
</li>
<li>Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring &quot;Right Tech, Right Call&quot; efficiency.
</li>
<li>Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
</li>
<li>Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.
</li>
</ul><h3 class="jobSectionHeader">We'd Love to Hear From You if You Have</h3>
<ul>
<li>5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
</li>
<li>2+ years of experience managing technicians or field teams
</li>
<li>Proven experience analyzing and managing KPIs and department performance metrics
</li>
<li>Prior field experience as a technician or installer
</li>
<li>Strong leadership, coaching, and communication skills
</li>
<li>Excellent problem-solving and organizational abilities
</li>
<li>A valid driver's license
</li>
</ul><div>Benefits and Perks
<ul>
<li>Competitive Pay: Significant base salary and bonus opportunity</li>
<li>Benefits: We offer top-notch benefits!</li>
<li><ul><li>Various medical, dental &amp; vision plans, including 100% employer covered options for you and your family</li>
<li>401(k) match up to 3.5%</li>
<li>100% Company paid long &amp; short-term disability and life insurance</li>
<li>Cell phone reimbursement and work-from-home stipend</li>
<li>Flexible spending accounts for health and dependent care</li>
</ul></li><li>Training and Career Growth: We are scaling quickly and would support this person's career growth and development</li>
<li>Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy</li>
</ul>
Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.</div></div>

Service Manager, HVAC & Plumbing (Relocation Offered!!)

BioTouch

<div>Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner. 
 
The ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role.<h3 class="jobSectionHeader">
Job Responsibilities</h3><ul><li>
Dispatch incoming calls from clients to couriers and enter information into company software system</li><li>
Back up CSRs to take customer calls</li><li>
Assign and dispatch all will calls and STAT&rsquo;s</li><li>
Monitor online dispatch board for potential issues</li><li>
Add, change or delete scheduled stops in planning</li><li>
Research and resolve client issues quickly and accurately</li><li>
Communicate all client issues to direct supervisor</li><li>
Monitor status of deliveries and pickups to ensure timely delivery to client</li><li>
Assist couriers as needed to help ensure routes are completed to client expectations</li><li>
Review route sheets for accuracy</li><li>
Negotiate courier payout rates within company defined limits.</li><li>
Monitor and utilize web-based applications, tools, and reports</li><li>
Ensure policies and procedures as defined by clients and the company are being met</li><li>
Prepare SOP for each account; shift turnover</li><li>
Perform other duties as assigned</li></ul><h3 class="jobSectionHeader">
Required Skills and Qualifications</h3><ul><li>
Previous customer service, supervisory, or retail management experience a plus</li><li>
Experience with courier software system a plus</li><li>
Must be extremely detail oriented, ability to prioritize and multi-task</li><li>
Ability to work effectively in a fast-paced environment</li><li>
Critical thinker with strong analytical skill set</li><li>
Ability to effectively communicate verbally and in writing at all levels of the organization</li><li>
Proficient computer skills such as MS Word, Excel and database programs</li></ul></div>

Medical Logistics Dispatcher

Core Hydraulics

Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)(Hydraulics Company)This is a dynamic, high-impact role requiring professional bilingual skills (English/Spanish) to effectively coordinate our hydraulics field service operations and provide critical administrative support to ensure maximum efficiency and customer satisfaction across the entire Texas region.Critical Requirement24/7 Availability: The Bilingual Field Service Coordinator must be available to be on call 24 hours a day, 7 days a week (including nights, weekends, and holidays) to respond to urgent field issues and dispatches throughout the Texas region.Essential Duties &amp; ResponsibilitiesThe Bilingual Field Service Coordinator is the central point of contact, responsible for coordinating the following key areas:Field Operations &amp; Regional Coordination<ul><li>Coordinate and manage daily field operations across the Texas region, ensuring smooth execution of projects, service calls, and scheduled maintenance tasks.</li><li>Emergency Dispatch: Immediately respond to 24/7 on-call requests to dispatch drivers and field personnel for urgent hydraulics failures or emergency service needs anywhere in the region.</li><li>Support project coordination by tracking progress, adherence to deadlines, and status of deliverables between the office and dispersed field crews.</li><li>Collaborate effectively with field drivers and technicians to ensure efficient deployment and communication.</li></ul>Administrative &amp; Financial Support<ul><li>Utilize Servicetitan for financial recordkeeping, invoice processing, and clerical tasks related to field projects and expenses.</li><li>Provide comprehensive administrative support, including accurate data entry, filing, document management, and preparation of field reports.</li><li>Maintain accurate inventory of office supplies and field equipment/parts to prevent operational delays.</li><li>Utilize Platform's for email correspondence, document creation, and collaborative team planning.</li></ul>Required Qualifications &amp; Experience<ul><li>Bilingual Fluency: Professional verbal and written fluency in English and Spanish is mandatory.</li><li>Previous experience in a clerical, administrative, or dispatch role is preferred.</li><li>Demonstrated familiarity with Platforms for financial recordkeeping and clerical support.</li><li>Proficiency in using Platforms (or similar office software) for communication and collaboration.</li><li>Strong customer service skills with the ability to handle complex inquiries and provide effective support.</li><li>Excellent organizational skills, strong attention to detail, and proven ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Experience in a technical, hydraulics, hoses, construction, or field service environment is a significant plus.</li></ul>Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)

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