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case manager

ecf case administrator i or ii

United States Courts

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>The Office of the Clerk is seeking a highly qualified individual with excellent analytical and technical skills to serve as an ECF Case Administrator. The incumbent receives and processes new cases on appeal from the district court and administrative agencies and maintains the official record of case activity from opening to final disposition.</p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</div></div></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>The incumbent is responsible for making summary entries on the docket and performing data quality control in the court's case management system. The incumbent may be trained to assist or back up other positions within the office. The incumbent reviews notices/petitions for timeliness and initial jurisdictional defects; identifies cases which require expedited consideration and notifies the appropriate personnel; reviews pleadings to ensure compliance with the court's rules; identifies cases for consolidation; accurately enters information into the case management system; prepares procedural orders; monitors briefing and other deadlines; and responds to inquiries from chambers, court staff, counsel, and the public. The incumbent ensures the integrity and quality of case-related databases.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<p></p><ul><li>One-year probationary period required.</li>
<li><b>Emergency after-hours duty is required on a rotational basis with other employees (CL-25 only).</b></li>
<li>Employees must adhere to the Code of Conduct. Employees are subject to strict confidentiality requirements.</li>
<li>The successful candidate is subject to a background investigation and will be considered a provisional employee pending a favorable suitability determination.</li>
<li>Applicants must be United States citizens or eligible to work for the United States government.</li>
</ul>
<p></p><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p>High school graduate (or equivalent) and a minimum of one year of specialized experience. For the CL-24 grade, an associate's or bachelor's degree is highly preferred. For the CL-25 grade, a bachelor's degree is highly preferred.<br>
<br>
Specialized experience for this position is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment to perform word processing, data entry or report generation.<br>
<br>
<b>PREFERRED SKILLS:</b>
</p><ul>
<li>Prior work or internship experience in a court, legal office, or government is preferable.</li>
<li>Knowledge and experience working with the federal judiciary's CM/ECF (Case Management/Electronic Case Filing) system is highly desirable.</li>
<li>The successful applicant should have good organizational and time management skills, oral and written communication skills, and proofreading skills.</li>
<li>Good judgment and the ability to apply concepts to determine what action needs to be taken are essential.</li>
</ul>
<p></p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>At a minimum, candidates must possess a high school diploma or equivalent; however, an associate's or bachelor's degree is highly preferred.<br>
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>All positions in the Clerk's Office are &quot;Excepted&quot; appointments. Employees are considered &quot;at will&quot; and will serve a one-year probationary period.
</li><li>The successful applicant will be subject to mandatory electronic transfer of funds for payment of net pay.
</li><li>The United States Courthouse is a smoke-free building.</li>
</ul><b><i>The United States Court of Appeals is an Equal Employment Opportunity employer.</i></b></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p></p><p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Applicants will be evaluated based on their application and an interview.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p></p><div><ul><li>Cover Letter</li></ul>
<ul><li>Resume</li></ul>
</div>
<p></p><div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>Email a cover letter and resume, as a <b>single PDF</b> attachment (Attention: Human Resources), to VacancyCaseAdministrator@cadc.uscourts.gov. Please include the vacancy announcement number (USCA-26-02) in the subject line.<br>
<br>
This position is open until filled with preference given to applications received<b> by April 3, 2026</b>.</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Human Resources
</div><div><div><div>Email</div>
<div>VacancyCaseAdministrator@cadc.uscourts.gov
</div></div><div><div>Address</div>
<div><div><i>US Court of Appeals for the DC Circuit</i><br>
<i>333 Constitution Avenue, N.W.</i><br>
<i>Washington, DC 20001</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>When the position is filled, a notice will be placed on the Court's internet site. Due to the large volume of applications, the court will send a letter regarding the status of an application only to those candidates scheduled for interviews.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>03/24/2026 to 06/19/2026
</div></div><div><div>Salary</div>
<div>$51,146 - $91,839 per year
<p>CL 24/01 - CL 25/61; Depending on qualifications.</p>
</div></div><div><div>Pay scale &amp; grade</div>
<div>CL 24 - 25</div>
</div><div><div>Location</div>
<div>1 vacancy in the following location:</div>
 <div><div><div><div>Washington, DC
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>Yes&mdash;as determined by the agency policy.</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Service</div>
<div>Excepted</div>
</div><div><div>Promotion potential</div>
<div>25 - Promotion potential up to CL 25, without further competition, depending on budget and staffing considerations.
</div></div><div><div>Job family (Series)</div>
<ul><li>0301 Miscellaneous Administration And Program
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>USCA-26-02</div>
</div><div><div>Control number</div>
<div>862334500</div></div></div></div>

ECF Case Administrator I or II

Hudson Cook, LLP

<p>Established in 1997, Hudson Cook, LLP focuses on state and federal consumer and commercial financial services, banking and privacy compliance, regulation, enforcement and supervision, with lawyers practicing in 12 offices throughout the United States. Our team includes former officials with federal regulatory agencies, including the Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC); former in-house lawyers from banks, sales finance companies, background screening companies, and other financial services institutions; and attorneys with lengthy experience representing many financial services companies as outside counsel.</p><p><b>Submit your resume via online application link at www.hudsoncook.com/firm/careers-paralegals.</b></p><p>Hudson Cook is seeking an experienced Litigation Paralegal to manage complex and document-intensive litigation and government investigations involving consumer financial services law. This position requires a well-organized, detail-oriented and independent paralegal to work with the growing Litigation and Government Investigations practice group, assigned to specific matters, clients, projects, and/or attorneys. Hudson Cook&rsquo;s litigation practice focuses on defending against consumer litigation in federal and state courts and arbitration forums throughout the United States.</p><p><b>Location: Washington, DC, Ooltewah, TN or Hanover, MD</b></p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Manage case files including discovery documents, pleadings, and correspondence files.</li><li>Maintain the firm&rsquo;s official file utilizing the document management system.</li><li>Assist in the preparation of court documents including court-required formatting, cite-checking, Bluebooking, and creating table of authorities and table of contents in legal briefs.</li><li>Assist in the filing of court documents through CM/ECF and state court e-filing platforms.</li><li>Create production logs and privilege logs.</li><li>Summarize and organize deposition transcripts.</li><li>Review court orders, federal rules, state court rules, local rules, and judges&rsquo; procedures to calendar case deadlines.</li><li>Interpret and operationalize local, court, and judge rules with respect to deadlines, case docketing, and court filings.</li><li>Take appropriate action to monitor and meet deadlines.</li><li>Conduct PACER research and run PACER reports.</li><li>Work with litigation databases, including conducting searches, loading transcripts, and coding documents.</li><li>Assist in deposition preparation, including preparation of deposition notebooks.</li><li>Number and stamp documents for document productions, trial exhibits, and trial notebooks.</li><li>Copy and code documents in large document productions performed inside or outside the office.</li><li>Assist with trial organization.</li><li>Retrieve public records and/or obtain public records from online sources or directly from government institutions.</li><li>Research, analyze, and summarize law sources such as statutes, recorded judicial decisions, legal articles, treatises, constitutions, legal codes, and law-related information relevant to practice area.</li><li>Summarize simple depositions or other legal documents.</li><li>Review, revise, and assist attorneys in preparation of legal documents appropriate to practice area, including preparing templates compliant with local rules.</li><li>Assist in the creation and maintenance of tracking tools and reports to keep clients informed of case progress.</li><li>Perform paralegal duties and responsibilities as directed by attorneys in assigned practice group.</li><li>Perform all assignments in strict compliance with ethical guidelines governing the practice of law.</li><li>Receive and follow complex instructions.</li><li>Establish priorities and work concurrently on a variety of projects. Communicate if unable to meet daily responsibilities.</li><li>Demonstrate good teamwork skills within and among practice groups, offices, and firm to facilitate efficient delivery of legal services.</li><li>Timely track and record client-billable time and non-billable hours.</li></ul><p><b>Knowledge, Skills, and Abilities</b>:</p><ul><li>Ability to use sound judgment and good discretion.</li><li>Ability to provide quality client service to both internal and external clients effectively and professionally.</li><li>Ability to work independently and comfortable with seeking guidance as needed.</li><li>Ability to manage multiple projects in a deadline-driven environment.</li><li>Demonstrate a willingness to learn and develop skills.</li><li>Willingness and ability to accept changing assignments and priorities.</li><li>Excellent written and verbal communication skills.</li><li>Excellent grammar, document formatting, punctuation, and proofreading skills.</li></ul><p><b>Qualifications </b></p><ul><li>Paralegal Certificate.</li><li>Minimum four (4) years of experience as a litigation paralegal.</li><li>Experience supporting cases in federal courts; experience supporting consumer cases in state courts, and AAA or JAMS arbitration, helpful.</li><li>Experience with e-discovery solutions, such as Relativity, and records management systems.</li><li>Working knowledge of the courts and court filing systems, including CM/ECF and various state e-filing platforms.</li><li>Highly proficient in the use of Microsoft Office suite products.</li><li>Ability to perform electronic legal research using Westlaw and Lexis.</li><li>Ability to work independently with minimal direction.</li><li>Highly organized with a strong attention to detail.</li></ul><p><b>Application Procedure</b></p><p>If you have the required qualifications, please <b>submit your resume via online application link at www.hudsoncook.com/firm/careers-paralegals.</b>.</p><p>General inquiries may be directed to Amy Ryan, Human Resources Director, by fax at (410) 684-2001 or by email at careers@hudco.com.</p><p><i><b>*We are not considering applicants through outside recruiters.</b></i></p><p><b>Benefits</b></p><p>We offer competitive salaries and a rich array of benefits, to include:</p><ul><li>Comprehensive Health Insurance</li><li>Firm-Paid Group Insurance (Life and AD&amp;D; Short and Long-Term Disability)</li><li>401(k) with firm-paid match</li><li>Paid Holidays</li><li>Vacation and Sick Leave</li><li>Parental Leave</li><li>Employee Assistance Program</li><li>Hybrid Work Schedule following satisfactory completion of Provisional Period</li></ul><p><b>Equal Opportunity Employer</b></p><p>Hudson Cook, LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, or all other protected characteristics under Maryland law, including age, marital status, sexual orientation, gender identity, disability and genetic information.</p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Litigation Paralegal: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>Paralegal Certificate (Preferred)</li></ul><p>Work Location: Hybrid remote in Washington, DC 20006</p>

Litigation Paralegal

Children's National Hospital

<div></div><div><div><b>Description</b><div></div><p><br>
The Case Manager Hybrid I/II will provide case management services to patients and their families or caregivers. Assist with assessment, participate in planning and implementation of intervention and ensure follow-up and coordination of services. Engage in outreach activities in the community. Assist with administrative tasks, as needed. All nursing practice is based on the legal scope of practice, national and specialty nursing standards,<br>
Children's National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires<br>
registered professional nurses to be responsible and accountable for their own practice. Children's National supports the development of RN<br>
relationships within the community; specifically those relationships associated with the health and well being of the community at large.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Minimum Education</b><br>
Bachelor's Degree (Required)<br>
Master's Degree (Preferred)<br>
<br>
<b>Minimum Work Experience</b><br>
5 years' experience with at least three in an acute setting (Required)<br>
<br>
<b>Required Licenses and Certifications</b><br>
Registered Nurse in District of Columbia (Required)<br>
Current certification in Case Management or Utilization Management (Preferred)<br>
<br>
<b>Functional Accountabilities</b><br>
<b>Professional Practice/Research</b><br>
<br>
Participate in Shared Leadership.</p><ul><li>
Contribute to the MAGNET Journey of Children&rsquo;s National.</li></ul><ul><li>
Ensure nursing practice is based on evidence of best practice.</li></ul><ul><li>
Accountable to participate in the Nursing Division&rsquo;s Performance Improvement process (division or unit level).</li></ul><ul><li>
Participate in community activities.</li></ul><p><b>
Patient Resource Services</b></p><br>
<ul><li>
Communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNMC and patients&rsquo; families.</li></ul><ul><li>
Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.</li></ul><p><b>
Discharge Transitional Plan of Care</b></p><br>
<ul><li>
Define discharge and transitional care criteria with the healthcare team to facilitate efficient care transitions.</li></ul><ul><li>
Conduct an initial assessment of patient and family to identify potential discharge barriers and needs in accordance with departmental and regulatory requirements.</li></ul><ul><li>
Develop and implement a plan of care and make referrals based on a needs assessment and available resources in conjunction with care team members.</li></ul><ul><li>
Transition care to external providers and services to achieve quality outcomes for patient and family .</li></ul><ul><li>
Provide clinical reviews to third party payers using nationally recognized criteria and validate authorization or denial of services and</li></ul><ul><li>
document appropriately in ST AR.</li></ul><p><b>
Documentation</b></p><br>
<ul><li>
Document according to departmental policy.</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> Rehab and Specialized Care 1731 Bunker Hill Road NE Washington 20017</div><div><b>
Job</b><b>:</b> Nursing</div><div><b>
Organization</b><b>:</b> Finance</div><div><b>
Position Status</b><b>:</b> R (Regular) - FT - Full-Time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Work Schedule</b><b>:</b> M-F 0830-5pm Rotating Weekend on call</div><div><b>
Job Posting</b><b>:</b> Apr 10, 2026, 2:46:33 PM</div><div><b>
Full-Time Salary Range</b><b>:</b> 75545.6 - 125923.2</div></div>

Case Manager Hybrid I/II

US Department of Veterans Affairs

Registered Nurse - Post Acute Rehabilitation/Polytrauma and Long Term Care

Morgan & Morgan, P.A.

<div>
 <p>
  <span>
   At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
  </span>
 </p>
 <p>
  <strong>
   Summary
  </strong>
 </p>
 <p>
  We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Daily interaction with existing and potential clients, via telephone and in person
  </li>
  <li>
   Order medical records from providers and communicate with clients and providers during the course of treatment
  </li>
  <li>
   Obtain documents necessary to support injury and/or liability positions
  </li>
  <li>
   Interact with insurance carriers and healthcare providers to secure records and account balances
  </li>
  <li>
   Work directly with multiple coworkers involved in the management and support of case files
  </li>
  <li>
   Maintain organized case files
  </li>
  <li>
   Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
  </li>
  <li>
   Interact with attorneys and present case synopsis when required
  </li>
  <li>
   Manage case files from intake to closing under the direction of an attorney
  </li>
  <li>
   Performs other related duties as assigned to meet the needs of the business
  </li>
 </ul>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (preferred)
  </li>
  <li>
   Prior experience as a Personal Injury Case Manager preferred
  </li>
  <li>
   2+ years of working as an insurance adjuster or pre-litigation paralegal
  </li>
  <li>
   Ability to be a team player and follow procedures
  </li>
  <li>
   Proactive interaction with clients, insurance companies and medical providers
  </li>
  <li>
   Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
  </li>
  <li>
   Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
  </li>
  <li>
   Strong writing and communication skills along with attention to detail
  </li>
  <li>
   Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
  </li>
 </ul>
 <p>
  <em>
   This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We&rsquo;ve found that being in the office helps new team members get up to speed quickly and feel more connected.
  </em>
 </p>
 <span id="ember842">
 </span>
 <p>
 </p>
 <p>
  Salary Range: $60,000 USD - $90,000 USD
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <span>
   Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
  </span>
 </p>
 <p>
  <strong>
   Equal Opportunity Statement
  </strong>
 </p>
 <p>
  <span>
   Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  </span>
 </p>
 <p>
  <strong>
   E-Verify
  </strong>
 </p>
 <p>
  <span>
   This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
  </span>
 </p>
 <p>
  <strong>
   Privacy Policy
  </strong>
 </p>
 <p>
  <span>
   Here is a link to Morgan &amp; Morgan's privacy policy.
  </span>
 </p>
</div>


Case Manager

Remington Hospitality

<div><p><b>What you will be doing</b></p>
<ul>
<li>Efficiently supervise, guide and train kitchen associates provide quality food production for both restaurants and banquets, focusing especially on timing, portions, food quality and sanitation/cleanliness.
</li><li>Ensure the standards pertaining to storage, rotation, production, portions, quality and appearance are always followed. Follow food handling guidelines.</li>
<li>Ensure the opening and closing procedures for Station Cooks I, II and III are completed.</li>
<li>Efficiently expedite food from front line during meal periods.</li>
<li>Ensure appropriate inventory of supplies and materials needed for associates to perform their jobs.</li>
<li>Participate in monthly food and beverage inventory.</li>
<li>Annual Salary: From $70,000 to $75,000 USD</li>
</ul>Requirements:
<ul><li><p><b>What we are looking for</b></p>
<ul>
<li>Prior experience in kitchen leadership role</li>
<li>High work ethics and self-initiative</li>
<li>May be required to work varying schedules to include nights, weekends, and holidays</li>
<li>Someone who enjoys working as and being part of a team that provides great experiences for our guests.</li>
<li>Occasional standing and walking throughout the workday.</li>
<li>Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.</li>
<li>Ability to communicate effectively verbally and in writing.</li>
<li>Occasionally required to stand, walk, bend, reach, or carry items.</li>
<li>Ability to lift and/or move 10&ndash;25 pounds as needed (e.g., files, office supplies).</li>
<li>Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).</li>
<li>Ability to listen and participate in conversations and meetings, use phone and/or headset</li>
<li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.</li></ul></li></ul></div>

The Melrose Georgetown Hotel Sous Chef

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

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