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executive operations coordinator

Anduril

<div><div>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</div>
ABOUT THE JOB 
 
The Executive Operations Coordinator will be a high-impact contributor to the Office of the President and Chief Strategy Officer. This role involves managing complex scheduling, optimizing multiple workflows, and requires the ability to drive results in an ambiguous environment. You will partner closely with office leadership, bridging administrative efficiency with high-level operational execution. The ideal candidate has experience working in senior-level government or C-suite offices, possesses a deep understanding of Anduril's mission and is eager to expand their knowledge within the defense technology sector. 
 
WHAT YOU'LL DO
<ul>
<li>Provide comprehensive executive assistant support to the President and Chief Strategy Officer, ensuring efficient management of his calendar, including coordinating meetings, events, and travel arrangements.</li>
<li>Serves as the primary scheduling liaison for internal and external stakeholders.</li>
<li>Monitor and record progress among several strategic projects, communications, and engagements, ensuring alignment with the President and Chief Strategy Officer's goals and objectives.</li>
<li>Proactively identify, prioritize, and resolve potential scheduling or logistical conflicts before they arise.</li>
<li>Develop efficient, organized processes that streamline the prioritization of critical objectives, and identify gaps.</li>
<li>Coordinate and monitor executive-level meetings by aligning participants, preparing materials, and optimizing logistics for maximum efficiency and productivity.</li>
<li>Assist with the execution of special projects, conducting research, and compiling of data.</li>
<li>Arrange logistics for high-level internal and external events, including budget tracking, cross-functional coordination, participation management, venue selection, and protocol for VIPs.</li>
<li>Cultivate strong relationships within the immediate team and across departments, becoming a trusted partner to leaders by understanding team dynamics, priorities, and stakeholders.</li>
<li>Handle confidential communications with discretion and professionalism, demonstrating a deep understanding of company policies and executive perspectives.</li>
<li>Collaborate with the executive support team to strategically deconflict and prioritize high-level engagements across multiple calendars. Provide backup support to other administrative assistants as a member of the administrative team.</li>
<li>Contribute to team effort by performing related management and administrative tasks as needed, demonstrating flexibility and willingness to jump into a variety of problem-solving efforts.</li>
</ul>
<h4 class="jobSectionHeader"> 
REQUIRED QUALIFICATIONS</h4>
<ul><li>4+ years of relevant experience, preferably within high-level front offices in the government or defense industry sectors.</li>
<li>Exceptional executive assistant skills, with the ability to 'think two steps ahead'.</li>
<li>Experience with managing, tracking and prioritizing internal and external correspondence, invitations, and requests.</li>
<li>Expertise in coordinating meetings with U.S. government officials, including direct support of Cabinet-level officials, flag or general officers.</li>
<li>Ability to navigate within a fast-paced environment with the understanding of when and how to escalate actions for quick decisions.</li>
<li>Proven external stakeholder relationship management skills.</li>
<li>Detail-oriented with a proactive approach to problem-solving and decision-making.</li>
<li>Experience coordinating and booking domestic and international travel.</li>
<li>Proficient in utilizing functional systems for calendar and work management (Microsoft Office Suite and Slack).</li>
<li>Previous success establishing standard operating procedures within a startup or similar environment.</li>
<li>Strong communication skills, both written and verbal, and the ability to effectively engage with internal and external high-level officials and C-suite executives.</li>
<li>Some domestic travel may be required.</li>
<li>Completed Undergraduate Degree.</li>
<li>Must be a U.S. Person due to required access to U.S. export controlled information or facilities</li>
</ul><div>
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Healthcare Benefits
<ul>
<li>US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.</li>
<li>UK &amp; AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.</li>
<li>IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.</li>
</ul>
Additional Benefits
<ul>
<li>Income Protection: Anduril covers life and disability insurance for all employees.</li>
<li>Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver &amp; Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.</li>
<li>Family Planning &amp; Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.</li>
<li>Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.</li>
<li>Professional Development: Annual reimbursement for professional development</li>
<li>Commuter Benefits: Company-funded commuter benefits based on your region.</li>
<li>Relocation Assistance: Available depending on role eligibility.</li>
</ul>
Retirement Savings Plan
<ul>
<li>US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.</li>
<li>UK &amp; IE Roles: Pension plan with employer match.</li>
<li>AUS Roles: Superannuation plan.</li>
</ul>
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. 

<div>
<h3 class="jobSectionHeader">Protecting Yourself from Recruitment Scams</h3>

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
</div>
<div>To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:
<ul>
<li>No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
</li>
<li>Please always verify communications:
<ul><li>Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.</li>
<li>Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.</li>
</ul>
</li><li>Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
</li>
<li>What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
</li>
</ul></div><h3 class="jobSectionHeader">Data Privacy</h3>

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.</div></div>

Executive Operations Coordinator

Autumn Park Senior Living

Position Summary The Executive Operations Coordinator provides high-level administrative and operational support to the Executive Director of an Assisted Living community. This role helps ensure smooth daily operations, regulatory compliance, and exceptional service to residents, families, and staff. The coordinator serves as a key liaison between departments, assisting with scheduling, reporting, communications, and special projects that support quality care and efficient community operations.Key Responsibilities<ul><li>Provide direct administrative support to the Executive Director, including calendar management, correspondence, and meeting coordination.</li><li>Prepare reports, presentatons, and documentation related to community operations.</li><li>Maintain confidential files and records in accordance with company policies and privacy regulations.</li><li>Assist in tracking operation goals, projects, and deadlines.</li><li>Support daily operation functions of the assisted living community</li><li>Coordinate communication between departments including nursing, resident services, dining, maintenance, and administration.</li><li>Assist with scheduling meetings, trainings, and staff events.</li><li>Monitor supply levels and coordinate ordering of office and operational materials.</li><li>Make relationships with outside agencies.</li></ul>Compliance &amp; Documentation<ul><li>Assist with maintaining documentation required for state licensing and regulatory compliance.</li><li>Organize records related to inspections, audits, incident reports, and policy updates.</li><li>Support quality assurance initiatives and operational improvements.</li></ul>Resident &amp; Family Relations<ul><li>Serve as a professional point of contact for residents, families, vendors, and visitors. Assist with preparing resident communication materials, newsletters, and announcements.</li><li>Support coordination of community events, orientations, and engagement activites.</li></ul>Project Coordination<ul><li>Assist the Executive Director with special projects, strategic initiatives, and process improvements.</li><li>Track project progress and ensure deadlines are met.</li><li>Gather and organize data to support decision-making.</li></ul>Qualifications<ul><li>High school diploma required; Associate's or Bachelor's degree preferred.</li><li>2 + years administrative, healthcare, or senior living experience preferred.</li><li>Strong organization and multitasking skills.</li><li>Ability to maintain confidentiality and professionalism.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and office systems.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>Preferred Skills<ul><li>Experience in assisted living, healthcare, or senior services.</li><li>Knowledge of compliance standards for senior living communities.</li><li>Strong attention to detail and problem-solving ability.</li><li>Customer service mindset with compassion for older adults.</li></ul>Required Licenses<ul><li>CNA, Food Handlers, CPR, and First Aid</li></ul>Professional office setting within an assisted living community. Frequent interaction with residents, families, staff, and leadership. May require occasional flexibility for meetings or community events.Work Location: In person

Executive Operations Coordinator (Assisted Living)

Ayoroa Simmons, PLLC

<div>Position Summary 
NOTE: This position requires U.S. citizenship 
We are seeking a highly organized, proactive, and detail-oriented Federal Capture &amp; Proposal Coordinator to support our growing federal business development efforts. This role will assist with early-stage capture activities, preparation of sources sought and market research responses, opportunity tracking, and, over time, coordination and development of RFP responses. 
The ideal candidate is a strong writer and project coordinator who can manage deadlines, organize information, and help turn business development strategy into high-quality submissions. This person will work closely with leadership and technical staff to support federal pursuit efforts from pre-solicitation through proposal submission. 
Key Responsibilities
<ul>
<li>Support federal capture activities, including opportunity research, tracking, and pipeline organization</li>
<li>Review SAM.gov and other procurement platforms for relevant opportunities, sources sought notices, RFIs, and RFPs</li>
<li>Coordinate and draft responses to sources sought notices, RFIs, and other pre-solicitation requests</li>
<li>Help develop and maintain capture materials, including capability statements, past performance summaries, resumes, project sheets, and compliance matrices</li>
<li>Assist in analyzing solicitations and identifying submission requirements, deadlines, and key compliance items</li>
<li>Coordinate internal proposal schedules, content collection, reviews, and final production for RFP responses</li>
<li>Support development of proposal sections such as cover letters, executive summaries, corporate experience, key personnel, and management approaches</li>
<li>Track amendments, Q&amp;A, submission instructions, and required forms for active pursuits</li>
<li>Maintain proposal files, content libraries, and templates to improve efficiency and consistency</li>
<li>Collaborate with leadership, technical staff, and external partners/subconsultants to gather inputs and keep pursuits moving</li>
<li>Help improve internal federal pursuit processes over time</li></ul> 


Required Qualifications
<ul>
<li>2+ years of experience in one or more of the following: federal capture support, proposal coordination, business development support, government contracting, or professional services marketing/proposals</li>
<li>Strong writing, editing, and proofreading skills</li>
<li>Strong organizational and project coordination skills with the ability to manage multiple deadlines</li>
<li>Ability to read and interpret government notices and solicitation instructions</li>
<li>High attention to detail and ability to work accurately under deadline pressure</li>
<li>Proficiency in Microsoft Office, especially Word, Excel, Outlook, and PowerPoint</li>
<li>Ability to communicate professionally with internal teams and external partners</li>
<li>Self-starter mindset with willingness to learn federal procurement and proposal processes</li></ul> 


Preferred Qualifications
<ul>
<li>Experience supporting sources sought, RFIs, or federal proposals</li>
<li>Familiarity with SAM.gov, federal procurement terminology, and government contracting processes</li>
<li>Experience with compliance matrices, proposal calendars, and content libraries</li>
<li>Experience in the AEC, professional services, engineering, architecture, environmental, or construction-related industries</li>
<li>Familiarity with teaming partner coordination and past performance data collection</li>
<li>Experience with Adobe Acrobat and proposal formatting/production</li></ul> 


What Success Looks Like in This Role
<ul>
<li>Opportunities are tracked accurately and early-stage pursuits stay organized</li>
<li>Sources sought and RFI responses are submitted on time and aligned with requirements</li>
<li>Proposal efforts are better coordinated, with fewer last-minute gaps</li>
<li>Internal content and templates become more organized and reusable</li>
<li>Over time, the role grows into a key contributor for RFP response development</li></ul> 


Why Join Us
<ul>
<li>Opportunity to help build and shape our federal pursuit process</li>
<li>Direct exposure to capture strategy, proposal development, and federal growth efforts</li>
<li>High-visibility role with meaningful impact on business development</li>
<li>Opportunity to grow into a larger capture/proposal leadership role over time</li></ul> 


EEO

Ayoroa Simmons is an equal opportunity employer, and we value diversity. All employment decisions are based on qualifications, merit, and business need. 
Title VI Accreditation

Ayoroa Simmons ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964 regulation. If you need more information or special assistance for persons with disabilities or limited English proficiency, please contact the Title VI Coordinator: Kim Short at (866) 726-2246. 
#LI-Remote</div>

Federal Capture & Proposal Coordinator

The Aspen Institute

<div>ABOUT US 
 
The Aspen Institute is a global nonprofit organization whose purpose is to ignite human potential to build understanding and create new possibilities for a better world. Founded in 1949, the Institute drives change through dialogue, leadership, and action to help solve society&rsquo;s greatest challenges. It is headquartered in Washington, DC, and has a campus in Aspen, Colorado, as well as an international network of partners. 
OFFICE OF INSTITUTIONAL ADVANCEMENT 
 
The Institute&rsquo;s Office of Institutional Advancement (OIA) is a central division focused on Institute-wide donor and prospect engagement. Areas of practice include principal and major gift fundraising, corporate and foundation relations, annual giving and membership programming through the Institute&rsquo;s Aspen Society, planned giving, trustee engagement, major events, stewardship, research, gift accounting, and advancement communications. 
 
ABOUT THIS ROLE 
 
The Advancement Coordinator will support the organization&rsquo;s enterprise-wide individual and organizational fundraisers. In this role, the Coordinator will spend approximately 70% of their time providing support to the Major &amp; Principal Gifts team, with the remaining 30% supporting the Corporate &amp; Foundation Relations team.
The Coordinator will help create materials to prepare and support frontline fundraisers in their identification, cultivation, solicitation, and stewardship of donors, including meeting and event materials, gift agreements, and invoices. The Coordinator will assist in tracking information about donors and prospects in the CRM database. Additionally, the Coordinator will provide some support for donor events and internal meetings. 
 
As the Institute is in the midst of a large-scale fundraising campaign, it is integral that the Advancement Coordinator exhibit strong organizational ability, professionalism, attention to detail, and prioritization skills in a rapidly moving environment. 
 
This role will report to the Senior Manager of Philanthropic Operations, and work directly with the Senior Directors of both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations, gaining exposure to the fundraising cycle for both individuals and organizations. The salary range for this position is $55,000 - $63,000. The expectation is for this role to be based in our Washington, D.C. office, and the person to be in the office in keeping with Institute policy, currently a minimum of two times a week. 
 
WHAT YOU WILL DO
Data Management
<ul><li>Serve as the liaison between the Major &amp; Principal Gifts/Corporate &amp; Foundation Relations teams and the Advancement Operations team, requesting research, materials, reports, and other relevant information on behalf of Major &amp; Principal Gifts and Corporate &amp; Foundation Relations.</li>
<li>Work closely with both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams to translate the needs of frontline fundraisers into actionable requests for the Operations team.</li>
<li>Prepare materials received from the Operations team, such as donor and prospect reports, for use and review by frontline fundraisers, senior Institute leaders, and external stakeholders.</li>
<li>Responsible for reviewing donor recognition listings for Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams.</li>
<li>Assist with tracking and supporting portfolio management for both Major &amp; Principal Gifts and the Corporate &amp; Foundation Relations teams.</li>
<li>Responsible for entering and tracking data in the CRM on behalf of the Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams, including updating biographical and donor-related information and logging interactions for the Senior Director, Principal Gifts, when appropriate in conjunction with the Advancement Operations team.</li>
</ul>
Event Support
<ul><li>Support the Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams in creating meeting and event briefs to be used both internally and externally for donors.</li>
<li>Working in conjunction with the Special Events team, assist with donor events and functions for both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations, including tracking RSVPs, logistical support, correspondence with attendees, and staffing events as appropriate.</li>
</ul>
Donor Management Support
<ul><li>Responsible for the administrative actions related to gift agreements and invoices for Major &amp; Principal Gifts and Corporate &amp; Foundation Relations.</li>
<li>Responsible for collecting materials needed for donor cultivation, which includes interacting regularly with both OIA team members and colleagues across the Institute.</li></ul> 
WHAT YOU NEED TO THRIVE
<ul><li>BA degree and 1 year of relevant experience required.</li>
<li>Proficiency with Microsoft Excel in a professional environment including sorting, filtering, curating, and drawing conclusions from data sets, as well as an interest in learning fundraising-specific applications.</li>
<li>Experience with CRM database management, especially Salesforce, preferred.</li>
<li>Highly motivated, adaptable professional who can work comfortably in a high-paced and detail-oriented team environment.</li>
<li>Excellent interpersonal skills and experience working with organizational leaders. Ability to represent the Institute to high-level donors in a positive, knowledgeable, and professional manner.</li>
<li>Excellent administrative and organizational skills, with an emphasis on time-management, attention to detail, and the ability to organize and implement various activities within a deadline-driven environment.</li>
<li>Strong writing and proofreading skills.</li>
<li>Ability to work with data to identify trends and opportunities.</li>
<li>Keen sense of personal integrity and discretion with handling sensitive information.</li>
<li>Interest in fundraising, current events, and trends and ideas related to the Institute's work and mission.</li>
<li>Proficiency with Microsoft Office, including Outlook and Word.</li></ul> 
 
ADDITIONAL INFORMATION 
The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave.
The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.
If you would like to request a reasonable accommodation regarding the accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, contact HRSupport@aspeninstitute.org or call (202) 736-5800.</div>

Advancement Coordinator

<div><div>Construction Coordinator / EIT
 - (191429)</div><div><div>
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? 
 
Watch Our Story:' https://www.hdrinc.com/our-story'
We believe water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you&rsquo;ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating wastewater responsibly to developing sustainable water supplies and protecting lives and property through flood control, your work will directly support public health, environmental sustainability, and infrastructure resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people&rsquo;s lives. This isn&rsquo;t just a job, it's a chance to lead change, drive progress, and leave a lasting legacy. 
 
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.<div> 
In the role of Construction Coordinator/EIT, we'll count on you to:<ul><li>
Assist leadership in processing paperwork to expedite construction activities.</li><li>
Gain exposure to standard construction features to understand conformance with contract documents.</li><li>
Gain exposure to project schedules, pay requests, progress reports, and cost/budget reports.</li><li>
Assist with project field coordination, documentation, cost monitoring, bidding, and scheduling.</li><li>
Receive and track RFIs, submittals and other required data for CM.</li><li>
Perform other duties including on-site inspection assistance, document control, monitoring daily logs, and status reports as needed.</li></ul></div><div><div>
Preferred Qualifications 
</div><div><ul><li>
Written and verbal communication skills.</li><li>
Ability to work independently and as part of a team.</li> 
<li>
A collaborative team attitude driven to remove obstacles from team progress.</li><li>
Master's degree</li><li>
Engineer in Training (EIT) certificate</li><li>
Candidates without their EIT will be placed into a Design Coordinator job code and will be expected to obtain their EIT for career progression</li><li>
Local candidates preferred</li></ul> 
This position is subject to a governmental background check &amp; a preemployment drug test.</div></div></div></div><div><div><div><div>
Required Qualifications</div><div><ul><li>
Bachelor's degree in Engineering, Construction Management or closely related field
</li><li>Knowledge of MS Office, Primavera, Scheduling Software, spreadsheets and databases
</li><li>Interest and/or experience in the construction field
</li><li>Excellent oral and written communication skills
</li>An attitude and commitment to being an active participant of our employee-owned culture is a must 
<li>
</li></ul> 
</div></div>What We Believe 
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. 
 
Our Commitment 
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. 
 
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.</div>
We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Fulton, MD: $61,369 - $87,670. Washington, DC: $66,948 - $95,640.</div><div>
Primary Location:
United States-Virginia-Vienna</div><div>
Other Locations:
United States-District of Columbia-Washington DC, United States-Maryland-Fulton</div><div>
Industry:
Water</div><div>
Schedule:
Full-time</div><div>
Employee Status:
Regular</div><div>
BusinessClass:
Construction Services (HDRE)</div><div>
Job Posting:
Apr 13, 2026</div></div>

Construction Coordinator / EIT

DC PUBLIC LIBRARY

<div><div><div><div>JOB SUMMARY
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences. 
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Coordinate and oversee the implementation of DCPL&rsquo;s Language Access Program.</li><li>
Provide subject matter expertise on the agency&rsquo;s compliance with the Language Access Act.</li><li>
Provide central coordination and technical assistance to the agency in its implementation of the provisions of the Language Access Act.</li><li>
Report on the progress of DCPL&rsquo;s Biennial Language Access Plan (BLAP), showing the agency&rsquo;s progress towards achieving its language access plan objectives, at the end of each official quarter of the fiscal year, or as otherwise required by the agency.</li><li>
Provide central coordination and oversight of the agency&rsquo;s Bilingual Staff Certification program.</li><li>
Receive reports of alleged violations of the Language Access Act from individuals, consultative agencies, or other organizations, and report them to the Director of Customer Experience as they are received.</li><li>
Ensure DCPL is in compliance with the Language Access Act, including the placement of appropriate signage informing customers of the availability of translation services through the official Language Access Line.</li><li>
Develop and submit quarterly and annual reports.</li><li>
Develop DCPL&rsquo;s Language Access plan.</li><li>
Serve as DCPL&rsquo;s liaison with the Mayor&rsquo;s Office on Language Access Services and the Mayor&rsquo;s constituent services offices, including the Mayor&rsquo;s Offices on Latino Affairs, African Affairs, Asian Affairs, and Caribbean Affairs.</li><li>
Conduct language access and cultural sensitivity training, including training on communication skills and customer service techniques for interactions with customers of various cultural backgrounds.</li><li>
Ensure that the cultural nuances of DCPL&rsquo;s diverse multicultural community are taken into consideration in the agency&rsquo;s customer experience strategies, customer education campaigns, community engagement, and other public-facing initiatives.</li><li>
Collaborate with DCPL&rsquo;s Communications Team to ensure DCPL&rsquo;s communications materials and campaigns, including print, electronic, social media and websites, resonate with a culturally diverse audience.</li><li>
Create and maintain a process for ongoing engagement with stakeholders in the District&rsquo;s Multicultural Community.</li><li>
Convene and lead DCPL&rsquo;s Multicultural Advisory Committee &ndash; a team of internal and external stakeholders who will guide and support outreach to the agency&rsquo;s multicultural customer base, including Diaspora organizations and Embassies.</li><li>
Advise DCPL&rsquo;s Events and Exhibits, Public Services, Adult Learning, and other departments throughout the agency, in the design of programs, exhibits, and events that reflect the District&rsquo;s cultural diversity.</li><li>
Support the Director of Customer Experience in customer journey mapping, monitoring, and measuring the quality of the agency&rsquo;s customer service delivery, customer data collection, identifying trends and patterns in customer feedback, evaluating customer-facing processes throughout the agency, and making recommendations for process improvements.</li><li>
Collaborate with the Communications and Collections Departments to design collection display standards and develop a collection display calendar.</li><li>
Performs other related duties as assigned.</li></ul> 
 MINIMUM QUALIFICATION REQUIREMENTS<ul><li>
Bachelor's degree in Business Administration from an accredited college and/or university</li><li>
1-2 years of experience in Customer Service or Customer Experience Role in a public sector/government environment</li><li>
1-2 years of experience in developing customer education campaigns</li><li>
1-2 years of experience in conducting language access, cultural sensitivity, and customer service training</li><li>
Comprehensive knowledge of Language Access Compliance and/or working with culturally diverse community stakeholders throughout the District.</li><li>
Excellent skills in verbal, written, and interpersonal communications, including the ability to persuade, motivate, and make public presentations; to work in a dynamic, people-centered role, such as customer service, community engagement, or public relations.</li><li>
Bilingual: Fluent in Spanish</li><li>
Comprehensive knowledge of adult learning techniques and methods in order to implement needs assessments, to conduct training, and to conduct follow-up to determine the transfer of training.</li><li>
Demonstrated ability to work successfully in complex, fast-paced environments.</li><li>
Ability to exercise sound judgement in problem-solving, without close supervision.</li><li>
Perform relevant work at the next lower grade level of CS 12 for a minimum of a year, incumbent cannot currently be serving a probationary period - Applicable to district government employees only</li></ul>
Preferred<ul><li>
Bachelor's Degree in Communications Studies or Journalism</li><li>
Advanced Spanish language proficiency or Native Spanish Speaker</li><li>
3 -5 years of experience in multicultural customer engagement</li><li>
3 -5 years of experience in a Customer Service or Customer Experience Role in a public sector/government environment in the DC Metro-area</li><li>
3 -5 years of experience in developing and implementing customer education campaigns for multicultural communities in the DC Metro-area</li><li>
3 -5 years of experience in conducting language access, cultural sensitivity, and customer service training in the DC-Metro area</li></ul> 
LICENSES AND CERTIFICATIONS
The candidate must successfully pass the Language Proficiency Test (LPT) with a score of at least 3+ or &ldquo;High Intermediate +&rdquo; on the standard 1-5 scale within the first 180 days of their effective date of hire and remain certified during the duration of the appointment. 
WORKING CONDITIONS/ENVIRONMENT
The work is, generally, sedentary in nature; however, there may be local travel (within the District) to meetings, events, and activities, as well as walking, standing, and bending. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full-Time Appointment
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Collective Bargaining Unit: This position is covered under a collective bargaining agreement.
Promotion Potential &ndash; None
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of CS 13 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $106,763 to a maximum salary of $120,451. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically. 
RESIDIENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

Multicultural Customer Experience Coordinator

Tek-It Home Technology Solutions

Job Overview TEK-IT is a fast-growing smart home and electrical integration company looking for a highly organized and proactive Operations &amp; HR Coordinator.This role is responsible for managing inbound communication, coordinating schedules, supporting employees, and helping build internal systems that keep the company running smoothly.This is not a passive admin role&mdash;we are looking for someone who takes ownership, solves problems, and keeps things moving.Responsibilities<ul><li>Answer and route inbound calls (sales vs service)</li><li>Schedule service calls, consultations, and internal meetings</li><li>Maintain accurate notes and customer records (CRM)</li><li>Assist with employee onboarding and HR coordination</li><li>Manage calendars and ensure scheduling accuracy</li><li>Coordinate company events and travel logistics</li><li>Organize documents and internal systems</li><li>Assist in building and maintaining SOPs</li></ul>Qualifications<ul><li>Strong communication skills (phone, email, in-person)</li><li>Highly organized and detail-oriented</li><li>Able to multitask in a fast-paced environment</li><li>Reliable and consistent</li><li>Proactive problem solver</li></ul>Compensation &amp; Growth<ul><li>$16&ndash;$19/hour (depends on experience)</li><li>Clear path for advancement into operations or management roles</li><li>Hands-on training and development</li></ul>Application InstructionsTo be considered, you must complete the following Indeed DM:<ul><li>Submit your resume</li><li>Answer this question:</li></ul>&ldquo;Describe a time you had multiple responsibilities at once. How did you stay organized and ensure nothing fell through the cracks?&rdquo;<ul><li>Include the phrase &ldquo;TEK-IT Ops Coordinator&rdquo; in the first line of your response</li></ul>***Applications that do not follow the above instructions will not be considered.***Pay: $16.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: In person

Operations & HR Coordinator

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