customer service specialist Jobs in Chicago

customer service specialist

hvac technician

it field support specialist - east Jobs in Chicago

it field support specialist - east

maintenance technician

service specialist

field service technician

Community First Medical Center

<div>Description:

The HVAC Technician is responsible for performing routine maintenance and repairs to the Medical Center&rsquo;s HVAC and refrigeration systems, including associated mechanical equipment and utilities. He/she ensures the uninterrupted, efficient and safe operation of all boilers, heating, air conditioning, ventilation, refrigeration, and mechanical systems.
Community First Medical Center offers benefits to all its full-time and part-time employees:<ul><li>
United Healthcare Medical PPO/HMO/HSA Plans, premiums as low as $50.00/full time, $85.00/Part Time</li><li>
Met Life Dental and Vision</li><li>
Paid Time Off (PTO) with annual accruals up to 168 hrs./year</li><li>
Six paid holidays</li><li>
Company Paid Life insurance and Short-term Disability</li><li>
401(k) after 90 days</li><li>
Sick Bank of up to 40 hrs./year</li><li>
Free Parking Garage</li></ul>
Requirements:

Education and/or Experience
Up to three years previous experience in the field of HVAC required and 3+ years preferred
Training and coordination sufficient to handle various specialized tools and equipment
Technical Degree required
Ability to speak and write English to the extent necessary for safe and efficient performance of the job.
Certificates, Licenses, Registrations
EPA Certification for safe handling of refrigerants required
Certification in Heating, Air Conditioning, Ventilation, and Refrigeration required
City of Chicago Stationary Engineer&rsquo;s License preferred
Community First Medical Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.</div>

HVAC Technician

J SALON

Job Overview: J Salon is hiring a professional, organized, and client-focused Front Desk Receptionist for our busy nail salon in Chicago&rsquo;s West Loop.Russian language skills are a significant advantage because many members of our team speak Russian. However, strong English communication skills are required for working with clients.Responsibilities<ul><li>Welcome clients and create a professional, friendly salon experience</li><li>Answer phone calls, text messages, emails, and booking inquiries</li><li>Schedule, confirm, reschedule, and cancel appointments</li><li>Explain salon services, pricing, and policies clearly</li><li>Check clients in and out and process payments</li><li>Help clients select the correct service and nail technician</li><li>Rebook clients before they leave</li><li>Communicate appointment changes with nail technicians</li><li>Monitor the salon schedule and help prevent delays</li><li>Maintain a clean and organized front desk and waiting area</li><li>Assist management with basic administrative tasks</li><li>Handle client concerns calmly and professionally</li><li>Follow salon policies consistently</li></ul>Requirements<ul><li>Strong English communication skills</li><li>Russian language is a big plus</li><li>Previous front desk, receptionist, hospitality, retail, or customer-service experience preferred</li><li>Comfortable using computers, booking systems, email, and text messaging</li><li>Organized and able to manage several tasks at the same time</li><li>Reliable, punctual, and responsible</li><li>Professional appearance and communication style</li><li>Able to remain calm in a busy environment</li><li>Comfortable discussing prices, policies, cancellations, and scheduling issues with clients</li><li>Available to work weekends and salon business hours as needed</li><li>Legally authorized to work in the United States</li></ul>Ideal CandidateYou are attentive, confident, and comfortable communicating with both clients and team members. You understand that the front desk controls the flow of the salon and directly affects the client experience. You follow procedures, notice small details, and take responsibility for your work.Position Details<ul><li>Location: J Salon, West Loop, Chicago</li><li>Position:Part-time and Full-time</li><li>Pay: $19 - $25</li><li>Schedule: Flexible</li><li>Weekend availability: Required</li></ul>How to ApplyPlease submit your resume and include:<ul><li>Your current availability</li><li>Your previous customer-service or front desk experience</li><li>The languages you speak</li><li>Your preferred number of working hours per week</li></ul>Only candidates selected for an interview will be contacted.Pay: $19.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Work Location: In person

Front Desk Receptionist — Nail Salon

CGS Federal (Contact Government Services)

<div>
 eDiscovery Technician Chicago, IL / Remote / Hybrid / Detroit, MI eDiscovery / Full Time Hybrid / Hybrid eDiscovery Technician Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking an eDiscovery Technician to join our team supporting the legal organization within a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve government&rsquo;s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Log the production in the Agency's eDiscovery Tracking System. - Digest the cover letter (which may be several pages long) and provide a brief description of the production. - If the media received is encrypted and no password is provided, the contractor shall call the producing party to obtain the password. - Determine if the cover letter contains substantive information that would qualify it for loading into Relativity. - Virus scan the production off-network, using multiple virus protection software and other tools. - If issues are detected, the contractor shall follow protocol to either address the issue or reject the production. - Once the production is determined to be &ldquo;clean&rdquo; of viruses, the contractor shall copy the production to the Agency's network. - Follow specific protocol and procedures when handling various types of documents, such as whistleblower, RFPA (Request for Financial Privacy Act), documents received through MOUs (Memorandums of Understanding), International documents, BSA (Bank Secrecy Act) documents, audio files, transcripts, laptops or paper. - Analyze the productions to determine what type of processing is required of them, and which protocol to follow. - Analyze the data to ensure its completeness. - If the data is &ldquo;load ready&rdquo;, inspect it to ensure that all components are present. If incomplete, communicate the issue to the Litigation Support Specialist assigned to that matter. - Monitor for incoming productions arriving via email. - Monitor the Agency's FTP site for productions being delivered via FTP. - Scan and OCR small amounts of paper documents in preparation for loading into Relativity. - If a production contains multiple boxes of paper, the contractor shall coordinate having the documents scanned off-site. Qualifications: - Three years of eDiscovery technical experience in compiling, analyzing, and synthesizing information to support project task requirements. - Bachelor&rsquo;s degree. Three years of additional, directly relevant work experience (over and above the minimum experience requirements for this position) may be substituted for the Bachelor&rsquo;s degree. - Knowledge of information resources. - Excellent analytical capabilities. - Excellent written and oral communication skills. - Ability to consistently deliver the highest quality work under extreme pressure and tight deadlines. - Experience in managing multiple tasks such as those defined in the Duties and Responsibilities above must be demonstrated. - Must be a U.S. Citizen. - Must be able to obtain a Public Trust clearance. Ideally, you will also have: - Experience with Government software policies and procedures - Client-facing communication experience - Federal Agency issued security clearance Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we&rsquo;ve been growing our government contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: #CJ $54,357.33 - $73,770.66 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job Contact Government Services, LLC Home Page
 
 
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</div>

eDiscovery Technician with Security Clearance

Doctors of Physical Therapy

<div><div>Doctors of Physical Therapy is looking for a Part-Time Patient Care Technician - Physical Therapy. This is a great role for a student looking for health care experience. This position is for our Admiral location.</div> 
<div></div>
<div>
This position will need to have availability in the afternoons and early evenings.</div> 
<div></div>
<div>
Under the close supervision of a Physical Therapist, Technicians are responsible for assisting the therapist with patient care or patient related needs. Light clerical duties required including but not limited to: Scheduling, collecting co-pays, scanning and new patient registration, maintaining overall clinic cleanliness, and preparing treatment areas.</div> 
<div></div>
<div>
Skills and Specifications:</div>
<ul><li>
Ability to communicate well verbally and in writing</li><li>
Knowledge of Medical Terminology and Anatomy</li><li>
Positive attitude</li><li>
Team player</li><li>
Ability to work with all types of people</li><li>
Ability to multi-task</li><li>
Ability to prioritize important tasks is necessary.</li><li>
Maintaining pleasant and professional relationships with patients</li><li>
Reliable</li><li>
Ability to comply with Doctors of Physical Therapy Standards of Operation</li></ul></div>

Patient Care Technician - Physical Therapy

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Patient Care Technician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Care Technician&rsquo;s primary function is to assist and support the Professional Registered Nurse in all aspects of direct and indirect patient care activities. The Patient Care Technician functions as a member of the unit staff under the direction and supervision of the professional Registered Nurse.
Responsibilities:<ul><li>
Direct Patient Care Activities
<ul><li>Assists with admission, transfer, and discharge process.</li><li>
Takes and records temperature, pulse, respirations, weight for adults and/or neonates, height, and blood pressure.</li><li>
Measures and records intake and output including output from drains.</li><li>
Applies cardiac monitor/oximetry.</li><li>
Obtains EKG.</li><li>
Adheres to the infant security protocol (accurate assessment of band placement).</li><li>
Performs normal newborn hearing screening.</li><li>
Obtains capillary blood glucose for adults and/or neonates.</li><li>
Performs phlebotomy.</li><li>
Applies Fetal Monitor equipment on pregnant patients.</li><li>
Discontinues heplocks and foley catheters. Administers enemas.</li><li>
Collects specimens (urine, stool, blood and sputum) on adults and/or neonates. Makes rounds of patients and anticipates their needs and observes newborns in the nursery.</li><li>
Responds to patient call lights in a timely manner, especially emergency lights.</li><li>
Distributes fresh drinking water and nourishments to patients. Prepares patients for meals; assists or feeds patients as necessary. Feeds normal newborns as assigned.</li><li>
Provides morning care, bed baths and evening care according to established Nursing Care Procedures. Provides peri-care to appropriate patients.</li><li>
Provides newborn care to the infant including bath, dressing, obtaining foot prints, assistance with feeding (bottle and breast), glucose checks.</li><li>
Makes occupied and unoccupied beds.</li><li>
Ambulates patients and instructs on walker, cane and crutch walking as appropriate for assigned unit.</li><li>
Assists with pre-and post-operative care; positions patients as ordered; applies special equipment for safety; lifts and turns patients with proper and safe body mechanics and available resources.</li><li>
Applies comfort and safety measures (side rails and call lights).</li><li>
Sets up oxygen and suction equipment and other respiratory equipment for adults and/or neonates.</li><li>
Applies dressings to Stage I and Stage II skin breakdown.</li><li>
Prepares patient room for MD or RN assessment, evaluation, diagnostic and therapeutic procedures. Assists with procedures in the normal newborn nursery as directed.</li><li>
Transports patients, equipment and/or supplies during urgent and emergent situations and to front door on discharge.</li><li>
Responds to emergency situations, secures assistance and initiates basic life support.</li><li>
Reports observations and documents appropriately. Promptly notifies RN of any change in patient condition.</li><li>
Performs post-mortem care and transports bodies to the morgue when necessary.</li><li>
Assumes responsibility for the care of patient&rsquo;s prosthetic devices, hearing aides, dentures, eye glasses, etc.</li><li>
Follows established policies, procedures and standards of care in all areas of practice.</li></ul></li></ul><ul><li> 
Indirect Patient Care<ul><li>
Maintains a safe and clean environment. Duties may include: maintaining temperature logs on, defrosting, and cleaning refrigerator, straightening linen, cleaning utility rooms, cleaning IV poles, cleaning scale, cleaning and returning equipment to SPD, replacing and disposing of soiled linen bags.</li><li>
Performs duties delegated by the RN to facilitate patient care and the efficient operations of the assigned patient care unit.</li><li>
Collects and inventories patient belongings on admission, transfer and discharge.</li><li>
Completes charges using appropriate documentation.</li><li>
Orders supplies on-line or appropriate requisitions and stocks in appropriate location.</li><li>
Obtains necessary equipment and supplies to facilitate patient care.</li><li>
Assures room readiness for incoming patients.</li><li>
Checks designated equipment for proper functioning.</li><li>
Counts instruments and sterile trays sent and received from SEP as appropriate for assigned unit.</li><li>
Stocks and removes linen from patient rooms.</li><li>
Sets up and breaks down delivery table.</li><li>
Participates in staff meetings.</li><li>
Demonstrates cost effective approach to patient care in terms of equipment, supplies and other resource use.</li><li>
Participates in quality improvement activities.</li><li>
Participates in daily/weekly/monthly QC&rsquo;s.</li><li>
Participates in orientation of new staff.</li><li>
Performs related duties as assigned.</li><li>
Uses established communication channels to resolve work related problems.</li><li>
Understands and consistently demonstrates principles of &ldquo;Patient&rsquo;s First&rdquo; philosophy.</li><li>
Carries out assigned tasks and activities on a shift basis, as delegated by the RN.</li><li>
Assumes responsibility for meeting mandatory requirements.</li></ul></li></ul> 

Qualifications 
Required:<ul><li>
CNA Certification or currently enrolled in School of Nursing who has successfully completed basic clinical rotations.</li><li>
CPR recognition by the American Heart Association (BLS for Healthcare Providers).</li><li>
Minimum of 90% correct on annual mandatory Health and Safety Training quizzes.</li><li>
Unit based recognition for Capillary Blood Glucose Monitoring.</li><li>
High school diploma required. One year of college or nursing education or equivalent experience preferred.</li><li>
Previous experience in a health care setting preferred with a demonstrated ability to relate to patients, family, nursing and medical staff.</li></ul>
Preferred:<ul><li>
Associates or Bachelor&rsquo;s degree.</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Patient Care Technician-Float Pool Full-time Nights

Walgreens

<div><ul><li>Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.</li>
<li>Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.</li>
<li>Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.</li>
<li>In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.</li>
</ul>Customer Experience
<ul><li>Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul>Operations
<ul><li>Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.</li>
<li>Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.</li>
<li>Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.</li>
<li>Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.</li>
<li>Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.</li>
<li>Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.</li>
<li>Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.</li>
<li>Ensures all designated pull &amp; quarantine item on-hands are updated and placed in the designated holding area.</li>
<li>Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.</li>
<li>Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.</li>
<li>Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.</li>
<li>Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.</li>
<li>Supports keeping all counters and shelves clean and well merchandised.</li>
<li>Knowledgeable of all store systems and equipment.</li>
<li>Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.</li>
<li>In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes any additional activities and other tasks as assigned.</li>
</ul>Training &amp; Personal Development
<ul><li>Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.</li>
<li>Obtains and maintains a valid pharmacy license/certification as required by the state.</li>
</ul>Communications
<ul><li>Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Must have a willingness to work a flexible schedule, including evening and weekend hours.</li>
<li>Demonstrated attention to detail and ability to multi task and manage execution.</li>
<li>Experience in identifying operational issues and recommending and implementing strategies to resolve problems.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.</li>
<li>Prefer to have prior work experience with Walgreens, with an evaluation on file.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 
Salary Range: $19 - $22 / Hourly</div>

Inventory Specialist

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Patient Care Technician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Care Technician&rsquo;s primary function is to assist and support the Professional Registered Nurse in all aspects of direct and indirect patient care activities. The Patient Care Technician functions as a member of the unit staff under the direction and supervision of the professional Registered Nurse.
Responsibilities:
Essential Functions and How They Are Accomplished 
 
List in this section a series of brief statements (5-8) describing the essential functions of the job, and how they are accomplished. These statements should describe the fundamental job duties for which this position is accountable.
The following examples of work serve only as illustrations of the various types of work performed, but are not all inclusive.<ul><li>
Direct Patient Care Activities
<ul><li>Assists with admission, transfer, and discharge process.</li><li>
Takes and records temperature, pulse, respirations, weight for adults and/or neonates, height, and blood pressure.</li><li>
Measures and records intake and output including output from drains.</li><li>
Applies cardiac monitor/oximetry.</li><li>
Obtains EKG.</li><li>
Adheres to the infant security protocol (accurate assessment of band placement).</li><li>
Performs normal newborn hearing screening.</li><li>
Obtains capillary blood glucose for adults and/or neonates.</li><li>
Performs phlebotomy.</li><li>
Applies Fetal Monitor equipment on pregnant patients.</li><li>
Discontinues heplocks and foley catheters. Administers enemas.</li><li>
Collects specimens (urine, stool, blood and sputum) on adults and/or neonates. Makes rounds of patients and anticipates their needs and observes newborns in the nursery.</li><li>
Responds to patient call lights in a timely manner, especially emergency lights.</li><li>
Distributes fresh drinking water and nourishments to patients. Prepares patients for meals; assists or feeds patients as necessary. Feeds normal newborns as assigned.</li><li>
Provides morning care, bed baths and evening care according to established Nursing Care Procedures. Provides peri-care to appropriate patients.</li><li>
Provides newborn care to the infant including bath, dressing, obtaining foot prints, assistance with feeding (bottle and breast), glucose checks.</li><li>
Makes occupied and unoccupied beds.</li><li>
Ambulates patients and instructs on walker, cane and crutch walking as appropriate for assigned unit.</li><li>
Assists with pre-and post-operative care; positions patients as ordered; applies special equipment for safety; lifts and turns patients with proper and safe body mechanics and available resources.</li><li>
Applies comfort and safety measures (side rails and call lights).</li><li>
Sets up oxygen and suction equipment and other respiratory equipment for adults and/or neonates.</li><li>
Applies dressings to Stage I and Stage II skin breakdown.</li><li>
Prepares patient room for MD or RN assessment, evaluation, diagnostic and therapeutic procedures. Assists with procedures in the normal newborn nursery as directed.</li><li>
Transports patients, equipment and/or supplies during urgent and emergent situations and to front door on discharge.</li><li>
Responds to emergency situations, secures assistance and initiates basic life support.</li><li>
Reports observations and documents appropriately. Promptly notifies RN of any change in patient condition.</li><li>
Performs post-mortem care and transports bodies to the morgue when necessary.</li><li>
Assumes responsibility for the care of patient&rsquo;s prosthetic devices, hearing aides, dentures, eye glasses, etc.</li><li>
Follows established policies, procedures and standards of care in all areas of practice.</li></ul></li><li>
Indirect Patient Care</li><li><ul><li>
Maintains a safe and clean environment. Duties may include: maintaining temperature logs on, defrosting, and cleaning refrigerator, straightening linen, cleaning utility rooms, cleaning IV poles, cleaning scale, cleaning and returning equipment to SPD, replacing and disposing of soiled linen bags.</li><li>
Performs duties delegated by the RN to facilitate patient care and the efficient operations of the assigned patient care unit.</li><li>
Collects and inventories patient belongings on admission, transfer and discharge.</li><li>
Completes charges using appropriate documentation.</li><li>
Orders supplies on-line or appropriate requisitions and stocks in appropriate location.</li><li>
Obtains necessary equipment and supplies to facilitate patient care.</li><li>
Assures room readiness for incoming patients.</li><li>
Checks designated equipment for proper functioning.</li><li>
Counts instruments and sterile trays sent and received from SEP as appropriate for assigned unit.</li><li>
Stocks and removes linen from patient rooms.</li><li>
Sets up and breaks down delivery table.</li><li>
Participates in staff meetings.</li><li>
Demonstrates cost effective approach to patient care in terms of equipment, supplies and other resource use.</li><li>
Participates in quality improvement activities.</li><li>
Participates in daily/weekly/monthly QC&rsquo;s.</li><li>
Participates in orientation of new staff.</li><li>
Performs related duties as assigned.</li><li>
Uses established communication channels to resolve work related problems.</li><li>
Understands and consistently demonstrates principles of &ldquo;Patient&rsquo;s First&rdquo; philosophy.</li><li>
Carries out assigned tasks and activities on a shift basis, as delegated by the RN.</li><li>
Assumes responsibility for meeting mandatory requirements.</li></ul></li><li>
Additional Functions 
 
List any job duties currently being performed that are not essential functions.
As requested/necessary based on unit needs.</li></ul> 
Qualifications 
Required:<ul><li>
CNA Certification or currently enrolled in SON who has successfully completed basic clinical rotations.</li><li>
CPR recognition by the American Heart Association (BLS for Healthcare Providers).</li><li>
Minimum of 90% correct on annual mandatory Health and Safety Training quizzes.</li><li>
Unit based recognition for Capillary Blood Glucose Monitoring.</li><li>
High school diploma required. One year of college or nursing education or equivalent experience preferred.</li><li>
Previous experience in a health care setting preferred with a demonstrated ability to relate to patients, family, nursing and medical staff.</li></ul>
Preferred:<ul><li>
Associates or Bachelor&rsquo;s degree.</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

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