customer service representative Jobs in New York

customer service representative

call center rep

call center representative Jobs in New York

call center representative

clinical sales specialist Jobs in New York

clinical sales specialist

commercial sales engineer Jobs in New York

commercial sales engineer

front line sales representative

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

EvolutionIQ

<div>About Us: EvolutionIQ builds AI that helps insurance claims teams handle claims more accurately, fairly, and efficiently, so more people impacted by injury or illness can get back to their lives with dignity and stability. As part of CCC Intelligent Solutions (NASDAQ: CCC), we pair AI-native product development with something almost no one else in this market has: 40 years of proprietary data and deep relationships with the largest, most complex carriers in the world. It's a rare combination, and it's what lets us build products others can't.

Our people come first, and we think it shows. We've been named one of Inc.'s Best Workplaces three years running, plus Built In's Best Places to Work in 2025 and 2026.

About the Role: We are hiring a Senior Product Manager to help build the next generation of AI-first products for our Short Term Disability product line. You'll own features and initiatives on the STD modules and help execute an ambitious multi-year roadmap delivering next-generation workflows, synthesis, insights, and decision guidance technologies to our disability carrier customers.

While no two days are the same, on any given day you can expect to:
<ul>
<li>Work closely with data-science partners to quantify value and identify product opportunities</li>
<li>Drive the roadmap and execution for AI-first products</li>
<li>Build and ship AI-first products that guide and augment human decision-making in STD claims</li>
<li>Work directly with stakeholders at major insurance carriers to uncover problems, test product concepts, and drive business outcomes</li>
<li>Get early product concepts in front of customers and use their reactions to make real decisions about what to build next</li>
<li>Partner with customer success, sales, and product marketing to support go-to-market strategy for new capabilities</li>
<li>Write code and build working prototypes alongside your engineers, using AI coding tools as a core part of how you work</li>
<li>Define clear value propositions, adoption hypotheses, and kill criteria for your work, and have the discipline to walk away from work that isn't landing</li>
<li>Contribute to the strategic direction of STD products broadly</li>
</ul>
What You'll Achieve with Us
<ul>
<li>Take product concepts from a blank page to working prototypes in front of the largest insurance carriers in the world</li>
<li>Shape the future of how disability claims are handled by building AI-first products that change what's possible for claims organizations</li>
<li>Work across a uniquely broad product surface &mdash; from modernizing established, revenue-generating products to launching entirely new AI-first product lines</li>
<li>Develop deep expertise in a massive, complex industry where AI is about to reshape decades of established practice</li>
<li>Work at the intersection of a market-leading enterprise with unmatched data and carrier relationships and an AI-native team that ships like a startup</li>
</ul>
About You
<ul>
<li>You are a seasoned Product professional who has built something from nothing at least once, ideally at a company where velocity and scrappiness were the norm. You think about products in terms of the economic and workflow problems they solve for a specific buyer, and you can carry that framing from early exploration through a compelling prototype.</li>
<li>You have gone deep in at least one complex, regulated vertical (fintech, healthtech, legaltech, HCM, or similar) and can speak specifically about how you built that understanding. We care less about which vertical and more about evidence that you know how to learn a complex domain quickly and turn that knowledge into good product decisions.</li>
<li>You are technical enough to contribute directly to working software. On a small team, there is no room for someone who shapes strategy and hands a spec to engineering. You build alongside your engineers using AI coding tools.</li>
<li>You have been a product leader on at least one product where AI was core to the value proposition, and you use AI tools daily in your actual work, not as a novelty, but as part of how you operate.</li>
<li>You are comfortable working with multiple disciplines across multiple teams. You'll be leading initiatives across product, engineering, data science, and CS. You're energized by that breadth rather than needing a single, fixed lane.</li>
<li>You have real discipline around killing work that isn't working. The intellectual honesty required to walk away from something you've built and care about, because the customer signal says no, is rarer than it sounds.</li>
</ul>
Key Competencies
<ul>
<li>0-to-1 product building. You have taken a product from concept through market validation and can point to specific decisions you made along the way.</li>
<li>Domain learning velocity. You can go deep in a new industry quickly, distinguish essential complexity from accumulated habit, and turn domain knowledge into product insight.</li>
<li>Technical contribution. You can prototype, build, and ship alongside engineers, working in AI coding environments and making direct technical contributions to the products you own.</li>
<li>Commercial instinct. You are comfortable in front of enterprise buyers, can construct a compelling value proposition and ROI case, and work well alongside sales and revenue teams.</li>
<li>AI fluency. You have practical, hands-on experience building AI-first products and a realistic sense of current capabilities and limitations.</li>
<li>Experimentation discipline. You define hypotheses, set kill criteria, test ideas with real customers, and make clear-eyed decisions about what to continue and what to stop.</li>
</ul>
Experience:
<ul>
<li>4+ years of product management experience in enterprise software or high-production SaaS environment (Senior or Lead will be determined based on experience)</li>
<li>At least one 0-to-1 product build, ideally in a startup or high-velocity environment</li>
<li>Deep experience in at least one complex, regulated vertical</li>
<li>Demonstrated experience building and shipping AI-driven products</li>
<li>Track record of working directly with enterprise customers and senior stakeholders to validate product direction</li>
<li>Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning</li>
<li>Experience delivering results in a sales/GTM context, communicating effectively across stakeholders from end users to C-level executives</li>
</ul>
Work-life, Culture &amp; Perks:
<ul>
<li>Compensation: The base salary range is up to $220K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.</li>
<li>Well-Being: Medical, dental, vision, short &amp; long-term disability, life insurance and AD&amp;D, and 401k matching. Additional family, wellness, and pet benefits.</li>
<li>Home &amp; Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.</li>
<li>Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.</li>
<li>Growth &amp; Training: $1,000/year for each employee for professional development, as well as opportunities for tuition reimbursement.</li>
<li>Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.</li> 
</ul>
EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Senior Product Manager (Short Term Disability Product)

Identiv Inc

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, process orders, answer questions and provide accurate information across multiple channels.  Provide clear and accurate information about products or servicesTroubleshoot problems and offer appropriate resolutionsIn your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Maintain records of customer interactions, including sales, comments, and complaints   [1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skills

Customer Service Representative

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Job Overview We are seeking a dedicated and professional Chat Support Agent to join our team on a Full-Time basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence. Responsibilities * Respond promptly and professionally to enquiries received through our live chat and other digital communication channels. * Provide accurate information regarding admissions, school programmes, events, and general school policies. * Assist users with navigating our website and student portals, troubleshooting technical issues where possible. * Escalate complex or unresolved issues to the appropriate internal department for further assistance. * Maintain detailed and accurate records of all customer interactions and resolutions. * Contribute to the development of our support resources, such as FAQs, to empower users. * Uphold the professional and caring reputation of SST in every interaction. * Identify and report on trends in customer enquiries to help improve our services. Qualifications * Proven experience in a customer service, chat support, or a similar client-facing role. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Excellent typing speed and the ability to manage multiple conversations simultaneously. * Strong problem-solving skills and a patient, empathetic approach to customer support. * The ability to work independently and manage your time effectively. * Proficiency in using helpdesk software and CRM systems is highly desirable. * A genuine interest in the education sector and a commitment to supporting the mission of SST. Compensation * This position offers a competitive hourly wage ranging from $17 to $47 USD, commensurate with experience and qualifications. &nbsp;

Call Center Rep

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Build the real-time, globally distributed platform that controls billing, budgeting, payments, and promotions for Amazon Advertising &mdash; processing multi-million transactions worth 100x in dollar value daily with millisecond SLAs, directly impacting the experience of advertisers worldwide. Your work powers the financial levers behind one of Amazon's fastest growing businesses. 
 
The Iron Mountain platform is the singular system managing all advertiser-facing financial functions &mdash; billing, invoicing, accounting automation, budgets, promotions, payments, and Billing Advertiser Experience (AX) &mdash; in real-time while being transparent and auditable from the ground up. These systems serve Sponsored Ads worldwide across all advertising displayed on or off Amazon. With international expansion driving 10X traffic growth, you'll solve critical distributed systems challenges: building architecture that scales exponentially, maintains high availability with minimal downtime (where outages directly impact revenue and advertiser business), and guarantees millisecond response times for front-end advertiser experiences. Our team spans Bangalore, Seattle, and New York &mdash; truly global in spirit. 
 
Key job responsibilities 
<ul><li>Design and build global, scalable, secure back-end applications for billing, budgeting, payments, and promotions at massive transaction volume</li></ul> 
<ul><li>Build customer-facing front-end applications that enable frictionless billing, budgeting, and payments for advertisers</li></ul> 
<ul><li>Architect high-availability, distributed systems with millisecond SLAs &mdash; ensuring zero revenue loss and uninterrupted advertiser experiences</li></ul> 
<ul><li>Seamlessly integrate with downstream ad serving platforms, billing and budgeting systems across the broad variety of advertising programs with no loss in information</li></ul> 
<ul><li>Design for 10X traffic growth &mdash; building easily scalable architecture that supports international expansion and new business needs</li></ul> 
<ul><li>Own what you and your team create end to end &mdash; from feature design with customers, designers, and product managers through implementation, performance, and operational excellence</li></ul> 
<ul><li>Identify and mitigate design risks early to increase speed of implementation; be judicious with dependencies and efficient with resource usage</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Bachelor's degree in computer science or equivalent</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 158,100.00 - 213,800.00 USD annually</div>

Software Development Engineer, Ads Core Services

Phathom Pharmaceuticals

<div>Phathom Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of gastrointestinal (GI) diseases. With exclusive rights in the United States, Europe, and Canada to vonoprazan&mdash;a first-in-class potassium-competitive acid blocker (PCAB)&mdash;Phathom is working to transform the treatment of acid-related disorders.
Our current portfolio includes:<ul><li>
VOQUEZNA&reg; (vonoprazan) tablets, approved for the treatment of heartburn associated with Non-Erosive GERD, as well as the healing and maintenance of healing of Erosive GERD</li><li>
VOQUEZNA&reg; TRIPLE PAK&reg; (vonoprazan tablets, amoxicillin capsules, clarithromycin tablets) and VOQUEZNA&reg; DUAL PAK&reg; (vonoprazan tablets, amoxicillin capsules), approved for the treatment of H. pylori infection in adults</li></ul>
Beyond our commercialized products, we are advancing a pipeline focused on innovative treatments for other acid-related GI disorders, including Eosinophilic Esophagitis (EoE).
At Phathom, we are fueled by innovation, driven by purpose, and united by a shared commitment to improving patient outcomes. Our team comprises seasoned GI and industry experts with proven track records of delivering groundbreaking therapies, including anti-secretory agents. Together, we are tackling unmet medical needs and working hard to enhance the lives of patients.
We seek motivated, innovative problem-solvers who excel in fast-paced, collaborative environments and are eager to make an impact. At Phathom, you&rsquo;ll find more than a career &ndash; you&rsquo;ll join our &ldquo;Phamily,&rdquo; where employees feel empowered, valued, and inspired to do their best work.
In August 2025, we proudly earned the distinction of being Great Place to Work&reg; certified, with 91% of surveyed employees affirming that Phathom is an exceptional workplace.
Ready to help change the landscape in GI? Join us and be part of something extraordinary.
The Territory Sales Representative (TSR) has a responsibility to meet and exceed sales objectives in their assigned geography while in accordance with all applicable company and regulatory standards. The TSR will work to understand and identify customer needs, aligning appropriate resources and all pull-through activities. The TSR will acquire advanced product and disease state knowledge that allows for in-depth engagement with all health care professionals. Reporting to the Regional Sales Manager, this individual will promote the company&rsquo;s first ever product calling on Gastroenterologists, Advanced Practice Practitioners (APPs) and select Primary Care Physicians in assigned territory to achieve sales goals. The TSR will work closely with peers, Regional Sales Managers, and commercial colleagues to achieve territory, region, and corporate goals.
Accountabilities:<ul><li>
Drives sales performance to ensure sales goals are met or exceeded.
</li><li>Maintain advanced product and disease state expertise to effectively engage Gastroenterologists, Primary Care Physicians, APPs, and office staff delivering clinically focused messages introducing a new treatment option and overcoming customer concerns.</li><li>
Continuously builds understanding of territory market dynamics and market access opportunities, accelerating pull-through by effectively communicating with HCPs and office staff.</li><li>
Works closely with Regional Sales Manager and Strategic Account Specialists (SAS) to effectively develop territory business plans to achieve sales goals.</li><li>
Works with peers, marketing, training, and sales operations, driving operational execution and sharing best practices.</li><li>
Meets all administrative management responsibilities including effective use of CRM, and expense reporting.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree from an accredited college or university</li><li>
Two years or more of successful medical sales experience (e.g., dental, medical device, laboratory, diagnostics) or one year pharmaceutical sales experience; GI Specialty experience preferred</li><li>
Proven and consistent track record of success in sales performance</li><li>
Experience launching new products</li><li>
Demonstrated success leveraging all resources (marketing, market access pull-through and technology solutions).
</li><li>Proven business acumen and analytical expertise</li><li>
Builds professional relationships with office staff and others in the customer network</li><li>
Demonstrated success in both live and virtual interactions.
</li><li>Ability to work in a fast paced, dynamic work environment</li><li>
Strong technical skills, computer proficiency with Microsoft Office Suite including Excel, PowerPoint and digital meeting platforms including Veeva Engage, Teams, Zoom etc.</li><li>
Valid driver&rsquo;s license and safe driving record</li><li>
Some territory overnight travel may be required depending on geography</li><li>
Travel to national, regional, and corporate office may be required</li></ul>
Phathom&rsquo;s Core Values:<ul><li>
Perseverance &ndash; With hard work and determination, together we overcome all obstacles</li><li>
Humble &ndash; We put others first, remain grounded and let our work speak for itself</li><li>
Accountable &ndash; We are reliable and take personal responsibility in all that we do. We take pride and ownership in our work every day</li><li>
Transparent &ndash; We say what we mean, debate openly and respectfully, and have no hidden agendas</li><li>
Entrepreneurial &ndash; We are nimble, agile and embrace innovation. We challenge the status quo, enjoy change and approach problems unconventionally</li></ul> 

Benefits 
At Phathom, we prioritize the total well-being of our &ldquo;Phamily&rdquo; members. Our commitment is reflected in a competitive employee benefits package designed to support employees and their families&rsquo; overall well-being, now and in the future, including:<ul><li>
Highly competitive medical, dental and vision coverage options with low monthly premiums</li><li>
Roth &amp; Traditional 401(k) savings plan with annual employer match</li><li>
Long-term incentive equity compensation program</li><li>
Employee Stock Purchase Plan (ESPP)</li><li>
Comprehensive paid leave programs, including:</li><li>
16 weeks of paid parental leave for all new parents</li><li>
4-week part-time Bridge-Back-to-Work Program</li><li>
Hybrid and Flex Working Arrangements</li><li>
Unlimited Time Off</li><li>
17 paid company holidays in addition to a year-end winter shutdown period</li></ul>
Other Benefits:<ul><li>
Annual Fitness &amp; Wellbeing Reimbursement</li><li>
Company-provided Life and Accidental Death &amp; Dismemberment (AD&amp;D) insurance</li><li>
Company-provided short and long-term disability benefits</li><li>
Company-funded HSA plan</li><li>
Accident and Hospital Indemnity insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Employee recognition program</li></ul>
The expected annual base salary range for this role is $90,000 - $140,000.
Phathom is an equal opportunity employer that is committed to inclusion and diversity and provides equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Applicants with a disability who require a reasonable accommodation for any part of the application, interview or hiring process can contact us by sending an email to careers@phathompharma.com.</div>

Territory Sales Representative - Manhattan South NYC

Breaking Ground

ABOUT US: - We believe that everyone deserves a home!
 
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
 
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
 
Reporting to the Assistant Program Director, Transitional Housing the Clinical Coordinator, Transitional Housing supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.
 The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Supervise a team of Case Managers</li>
<li>Provide regular, structured supervision meetings for direct reports</li>
<li>Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice</li>
<li>Development and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely</li>
<li>Interview and assess potential clients</li>
<li>Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors</li>
<li>Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement</li>
<li>Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely</li>
<li>Assess and evaluate client functioning</li>
<li>Supervise and conduct case conferences</li>
<li>Coordinate delivery of care with multiple service providers, particularly outreach teams.</li>
<li>Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.</li>
<li>Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict</li>
<li>Perform other duties as assigned</li>
</ul>
MINIMUM QUALIFICATIONS: 
<ul>
<li>NYS Licensed Masters Social Worker (LMSW) required</li>
<li>Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred</li>
<li>Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients</li>
<li>Experience with crisis intervention, including, risk assessments and incident management</li>
<li>Ability to work successfully with a wide range of internal and external stakeholders</li>
<li>Demonstrated success in working in a fast-paced environment with multiple priorities</li>
<li>Ability to delegate and motivate staff to achieve deliverables</li>
<li>Ability to communicate (verbally and written) with diverse populations and stakeholders</li>
<li>Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required</li>
<li>Bilingual preferred</li>
</ul>
EOE/M/F/Vet/Disabled

Clinical Coordinator, Transitional Housing

Explore 156+ Front line sales representative in New York this August. Find roles across top companies and apply now to boost your career.