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front office manager

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Mondrian Alpha

<div>
 
 A leading, global hedge fund, are looking to hire an additional risk analyst for its New York (Manhattan) office.
 
 
 
 
 
 At this high performing fund, risk is part of front office, sat with the traders, working markets focused / street facing remits. In addition to core risk management responsibilities, the risk team play an important role in idea generation &amp; decision making. As the risk team support highly complex, high volume multi-asset books, the work is analytical, technical (Python, SQL and R are used to a strong standard) and challenging.
 
 
 
 
 
 Global risk team members have previously moved internally into strategy specific risk manager roles, assistant portfolio manager positions, the trading and quant teams (+ the business promote movement between international offices). Typically, 2-3yrs of strong performance will guarantee that there will be a variety of progression options available to the individual.
 
 
 
 
 
 Candidates must have outstanding academics (ideally high GPA&rsquo;s, maths/science/engineering focused). Candidates should have 2-5rs experience in an IB / hedge fund / prop trading risk role that is technical / quantitative. Existing coding skills are preferred.
 
 
 
 
 
 The role is budgeted to pay up to a $300k year-one TC depending on level of experience and individual performance. Established risk professionals in the firm can earn a multiple of this number.
 
</div>

Risk Analyst (Front Office) - Hedge Fund - Up to $300k TC

EQX Hotel Management LLC

<div><div><div>Our Company</div><div>
Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history.</div><div> 
Our Code</div><div>
IT&rsquo;S NOT FITNESS. IT&rsquo;S LIFE.</div><div>
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company.</div><div>
If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you.</div><div> 
Job Overview</div><div>
The PM Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team.</div><div></div> 
Essential Job Functions:<ul><li>Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas</li><li>Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction</li><li>Supervise Housekeeping and Valet team members development</li><li>Ensure equipment and cleaning supplies are safe and secure</li><li>Inspect public areas, accommodations, and back-of-house areas in a timely fashion</li><li>Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed</li><li>Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants</li><li>Monitor all V.I.P.'s, and special requests</li><li>Respond to and follow up on Hotel &amp; Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested.</li><li>Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed.</li><li>Issue daily assignments to Team Members according to occupancy and preferences</li><li>Properly train and re-train employees based on established standards. Administer follow ups accordingly</li><li>Strongly focused on FORBES Evening Service Standards</li><li>Drive Productivity to ensure that credits are met</li><li>Oversee rooms preparation for the following day</li></ul> 
Skills, Education and/or Certifications<ul><li>Bachelor&rsquo;s Degree or Equivalent.</li><li>Three to Five years in a similar role in luxury NYC hotels.</li><li>NYC Union experience required.</li><li>Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.</li><li>Prior guest relations training.</li><li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.</li><li>Ability to think quickly and act appropriately in emergency situations.</li><li>Perform well under pressure situations, time demands, and work overtime when needed.</li><li>Punctuality and regular and reliable attendance.</li><li>Interpersonal skills and the ability to work well with co-workers and the public.</li><li>General computer knowledge and ability to enter work orders, make notes, etc. or related systems.</li><li>Ability to work flexible schedule (AM, PM, Overnight, Weekends &amp; Holidays)</li></ul> 
*This position will need to work a minimum of 12 months as a PM Housekeeping Manager before transitioning to another shift/department* 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.</div></div>

PM Housekeeping Manager

Neurodiagnostics

<div><div>We are seeking a motivated and efficient Front Desk Secretary to join our medical practice. 
 
As a Front Desk Medical Secretary, you will be responsible for managing a fast-paced front desk and providing exceptional customer service to our patients. Assisting with medical paperwork and answering questions via patient calls/emails/messages. 
 
Schedule will be Monday to Saturday Clinic Days 
 
Must be able to travel to the following office locations: 
2029 First Ave. Suite 1A. Manhattan, NY 10029 (every week) 
26 Sherman Ave, Suite 1B. New York, NY 10040 (once a month) 
145 East 32nd Street, Suite 1A. Manhattan, NY 10016 (twice a month) 
150 East 58th Street, 32nd Floor Main Building. Manhattan, NY 10155 (twice a month) 
175-43 Hillside Avenue, Suite 1A. Jamaica Estates, NY 11432 (twice a month) 
50 Court Street, Suite 508A. Brooklyn, NY 11201 (twice a month) 
731 Flushing Ave, Suite 1A. Brooklyn NY 11206 (once a month) 
11 Ralph Place, Suite 217. Staten Island, NY 10304 (once a month) 
1383 Veterans Hwy, Suite 40A. Hauppauge, NY 11788 (once a month)</div><div>
393 Old country Rd. Suite 303. Carle Place, NY 11514 (twice a month)</div><div> 

Language:</div><ul><li>
Spanish (Preferred).</li><li>
English Required.</li></ul><div> 

The team member must:</div><ul><li>
Have the ability to multitask and work efficiently in a fast-paced environment.</li><li>
Have proficiency in email and electronic medical record systems.</li><li>
Be flexible in scheduling patients.</li><li>
Have excellent communication and interpersonal skills.</li><li>
Be Professional.</li><li>
Office dress code is formal and professional.</li><li>
Must Help with Daily Office Clean up.</li><li>
Must be able to commute consistently.</li></ul><div> 

Responsibilities/Requirements:</div><ul><li>
Arriving 30 minutes before the clinic opens (830AM).</li><li>
Scanning and sorting mail daily.</li><li>
Greet patients and visitors, check them in and out, and ensure they are directed to the correct healthcare provider.</li><li>
Manage patient records using our electronic medical record system.</li><li>
Manage patient referrals and coordinate care with other healthcare providers.</li><li>
Scheduling future/follow-up appointments based on patient needs.</li><li>
Checking/Correcting insurance information.</li><li>
Working with the back office team for insurance and billing questions.</li><li>
Calling patients who have missed appointments to reschedule.</li><li>
Completing required paperwork for patients using physician reports.</li><li>
Ensure medical records/demographics are complete for patients prior to their visits.</li><li>
Obtain insurance information when missing and help back off team with patient communication.</li><li>
Maintaining a clean and positive work environment.</li></ul><div></div> 
About Neurodiagnostics: 
Please see BrainHealthNYC.com and NeuroInjuryCare.com for more information on us, our office locations, and our mission to help the local community.</div>

Front Desk Secretary - Medical Office

Insight Investment

<div>
 
 Insight Investment is looking for a Market Operations Analyst to join the Market Operations team in New York. In this role, you will be responsible for oversight of the outsourced back office and provide industry expertise in handling open issues, contribute to projects, scrutinize process controls, and manage daily relationships.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Oversight of our two outsourced back-office providers to ensure timely and accurate service that adheres to or exceeds our agreed service level provisions. This includes both formal, recurring checkpoint meetings and informal daily interactions
 </li>
 <li>
 Daily review of front office system reconciliations and work with our two outsourced back offices and trading desk to rectify outstanding issues
 </li>
 <li>
 Rectify outstanding asset setup issues and corporate actions
 </li>
 <li>
 Follow up on trade breaks, overdrafts, and other cash related issues
 </li>
 <li>
 Review, identify and enhance process controls
 </li>
 <li>
 Work with IT regarding trade data quality, efficiency of processes, electronic trading system connectivity
 </li>
 <li>
 Post and approve client cash activity
 </li>
 <li>
 Daily and Monthly price valuation
 </li>
 <li>
 Implementing the procedures and activities required for closing loan
 </li>
 <li>
 Review and approve leveraged loan trade details and work with loans team in rectifying any trade related details
 </li>
 <li>
 Work independently on ad hoc and project request
 </li>
 <li>
 Work with London Market Operations Team in aligning procedures and oversight methodology. Monitor account on boarding and transition activities and resolve any related issues
 </li>
 <li>
 Participate in weekly service meetings to discuss business activity, open issues and outline steps to resolve any outstanding items
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 <ul>
 <li>
 Experience in a Fixed Income support role and familiarity with global securities, derivatives, and options markets
 </li>
 <li>
 Demonstrated experience in the loan closing process, with direct loan closing expertise considered a strong advantage
 </li>
 <li>
 Solid familiarity with loan documentation and LSTA standards and Clearpar/WSO knowledge
 </li>
 <li>
 Hands-on experience across a broad range of loan products
 </li>
 <li>
 Proactive and sees tasks to completion
 </li>
 <li>
 Organized and strong attention to detail
 </li>
 <li>
 Proven ability to share tasks and work well with a partner in covering group accountabilities
 </li>
 </ul>
 
 
 
 
 Insight Investment is an equal opportunities employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com
 
 
 
 
 
 Under New York City pay transparency law we are required to indicate the base salary range for this role of USD 110,000 to 125,000. Any offer of employment will be made based upon the specific skills and experience of the selected candidate and the base salary offered could be higher or lower than indicated.
 
 
 
 
 
 
 About Insight Investment
 
 
 
 Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/
 
</div>

Market Operations Analyst (New York)

Paragon Alpha - Hedge Fund Talent Business

<div>
 
 Paragon Alpha is partnering with a leading systematic hedge fund as they continue to expand their Data function, hiring a Data Support Analyst to join their New York office.
 
 
 
 
 
 Working closely with quantitative researchers and traders, you'll play a key role in supporting the firm's investment platform by onboarding and maintaining large-scale datasets, ensuring data quality, expanding data coverage, and improving documentation across a wide range of market data sources.
 
 
 
 
 
 The ideal candidate will have experience working with data systems, pipelines, and APIs, alongside strong Python skills, familiarity with common data libraries, and an excellent academic background.
 
 
 
 
 
 This is an outstanding opportunity to join one of the industry's top-performing quantitative hedge funds, offering direct exposure to front-office research and trading within a collaborative, technology-driven environment where data sits at the heart of the investment process.
 
 
 
 
 
 Please apply if you're interested in learning more.
 
</div>

Data Support Analyst - Systematic Hedge Fund

Artisanal Brewing Ventures

<div><div>Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious&mdash;always learning, tweaking, and pushing to get better at what we do. We&rsquo;re fired up by the people who enjoy our pours and the teams that make it all possible. If you&rsquo;re into collaboration, craft, and being part of a tight-knit crew, we&rsquo;d love to raise a glass with you.
WHO WE ARE &amp; WHAT WE OFFER
Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing &amp; Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, &amp; our corporate headquarters.</div><div><ul><li>
Competitive Compensation</li><li>
Referral Program</li><li>
Flexible Schedules &amp; Ample Product Discounts</li><li>
Opportunities for Growth Across 5 Successful Brands</li></ul></div>
WHAT WE DO
At Sixpoint, we know beer is culture&mdash;but our culture begins with the people who bring the brand to life. We are the Mad Scientists: grounded in brewing fundamentals yet freed by imagination, always pushing ahead of our time. Since partnering with Artisanal Brewing Ventures in 2018, we&rsquo;ve tapped into the power of shared resources and collaborative thinking, giving our team more time to focus on what we do best&mdash;crafting innovative beer alongside like-minded lovers of the brewing art. After more than 20 years of pushing boundaries, Sixpoint is ready to fearlessly venture into the future, building on the community we&rsquo;ve created with the support of partners who share our passion and devotion to craft.
Host
The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.
Reports to: General Manager or Front of House Manager on duty
WHAT YOU'LL DO<ul><li>
Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating</li><li>
Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan</li><li>
Coordinate with other staff members to ensure smooth operation and exceptional guest experience</li><li>
Process merchandise transactions accurately using the point-of-sale (POS) system</li><li>
Knowledge and ability to answer guest's questions about merchandise</li><li>
Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout</li><li>
Monitor inventory levels and assist with restocking and organizing products in the retail space</li><li>
Maintain general cleanliness of host area, front taproom area, and merchandise area</li><li>
Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.</li><li>
Performs other duties as assigned</li></ul>
WHO WE'RE LOOKING FOR<ul><li>
Must be at least 18 years of age*</li><li>
At least one year of related experience preferred</li><li>
Excellent interpersonal skills and comfortability with discussing our products in detail with guests</li><li>
Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment</li><li>
Ability to use Table Maintenance technology to manage wait and floor plan</li><li>
Basic computer skills and familiarity with point-of-sale systems</li><li>
Must be able to remain in a standing position for extended periods of time</li><li>
Must be able to lift and carry at least 20 pounds</li><li>
Ability to perform physical tasks, including frequent bending, stooping and reaching</li></ul>
Pay for this position starts at $17 per hour
Disclaimer
This Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties.
Artisanal Brewing Ventures is an Equal Opportunity Employer
Disclaimer
This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.
Artisanal Brewing Ventures is an Equal Opportunity Employer.</div>

Host | Sixpoint Brewery - New York, NY

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