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front office manager

YORK INTERNATIONAL HOTEL

We are seeking a highly skilled and professional Front Office Manager with proven experience in the UAE hospitality industry to join our esteemed 3-star hotel. The ideal candidate will possess strong leadership abilities, excellent communication skills, and comprehensive knowledge of IDS software to ensure seamless front office operations and exceptional guest service.Key Responsibilities<ul><li>Oversee and coordinate all front office functions to deliver a superior guest experience</li><li>Lead, train, and motivate front desk staff to maintain high standards of service</li><li>Manage reservations, check-in/check-out procedures, and billing processes with precision</li><li>Ensure compliance with hotel policies, procedures, and standards</li><li>Handle guest inquiries, complaints, and feedback professionally to ensure guest satisfaction</li><li>Monitor and optimize front office operations to improve efficiency and revenue</li><li>Maintain accurate records and reports related to front office activities</li></ul>Qualifications &amp; Experience<ul><li>Minimum of 3 years UAE hospitality industry experience in a similar managerial role</li><li>Demonstrated proficiency in IDS software or equivalent hotel management systems</li><li>Strong leadership, organizational, and problem-solving skills</li><li>Excellent interpersonal and communication skills</li><li>Ability to work efficiently under pressure and adapt to changing priorities</li><li>Immediate availability to join is highly desirable</li></ul>Application ProcessQualified candidates are encouraged to forward their detailed CV .Only shortlisted applicants will be contacted for further assessment.Join our team and contribute to delivering outstanding guest service in a dynamic hospitality environment. We look forward to your application.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Front Office Manager

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.<ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to optimize occupancy rates and revenue</li><li>
Ensure the highest standards of customer service and guest satisfaction</li><li>
Lead, train, and motivate the front office team to deliver exceptional performance</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Monitor and analyze key performance indicators and financial reports</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with local hospitality regulations and safety standards</li><li>
Optimize front office operations through effective use of technology and systems</li><li>
Participate in budgeting, forecasting, and strategic planning for the department</li><li>
Foster a positive work environment that promotes teamwork and professional growth</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>
Fluency in English; proficiency in Arabic or other languages is a plus</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Exceptional customer service orientation with a focus on guest satisfaction</li><li>
Proficiency in hotel management software (e.g., OPERA)</li><li>
Solid understanding of revenue management principles</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>
In-depth knowledge of hotel operations and industry best practices</li><li>
Familiarity with UAE hospitality standards and local culture</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>
Strong commercial acumen and ability to drive business results</li></ul></div>

NMC Health plc

<div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH-Al Ain.
<div><ul><li>Manages all new avenues of service provision of the hospital.
</li></ul><ul><li>Monitoring all Front Office Executives in coordination with Front Office Supervisor.
</li></ul><ul><li>Manages and ensure proper functioning and continuous improvement in their services.
</li></ul><ul><li>Monitoring all information desk personnel.
</li></ul><ul><li>Take corrective action in situation requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision &ndash; making.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Maintain visibility with hospital staff through rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
</li></ul><ul><li>Supports continuous Quality improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensure that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfil such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire hospital.
</li></ul><ul><li>Serves on administrative and other hospital committees as requested. 
</li></ul></div></li></ul></div>OSH ROLES AND RESPONSIBLITIES :
GENERAL:
3.26 Responsible to be familiarize, comply and implement the OSHAD-SF&amp; NMCSH Al Ain Internal OSHMS policies and procedures/SOP&rsquo;s relevant to their department.
3.27 Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
3.28 Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
3.29 Staff are responsible to attend applicable department OSHMS training.
3.30 Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
3.31 Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
3.32 Be familiar with emergency and evacuation procedure.
3.33 Not willfully or recklessly endanger anyone's health and safety;
3.34 Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.
3.35 Participate in required OSH inspection, audit and OSH monitoring programs.
SPECIFIC:
3.36 Develop and implement appropriate OSH Management by ensuring OSH management systems are in place and operating effectively.
3.37 Ensure implementation of applicable DOH OSHMS internal/external OSHMS policies, standards and procedures/SOPs.
3.38 Designating an OSH facilitators who is responsible for coordinating all OSHMS activities within the department. OSH facilitators should be designated.
3.39 Provides a workplace safety induction to all staff in accordance with OSH training requirements.
3.40 Communicating and distributing OSH relevant information to department personnel in a timely manner after the information has been released by EHSMS Department and OSH Committee.
3.41 Ensure to allocate responsibility for OSH management and delegation of authorities
3.42 Ensure adequate resources and budget for OSH management
3.43 Ensure appropriate OSH supervision of employees.
3.44 Ensure appropriate hazards and incident investigation.
3.45 Regularly discuss OSH issues at meeting of departments, management
3.46 Ensure Implementation and monitor the effectiveness of the risk management program at NMCSH, Al Ain.
3.47 Ensure that NMCSH, Al Ain has effective systems for the provision of OSH information, training and supervision.
3.48 Ensure that NMCSH, Al Ain has appropriate emergency procedure are developed.
3.49 Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure.
 KPI OWNER
<div><ul><li>Monitors the JAWDA KPIS.
<div><ul><li>Appoint the Quality collector.
</li></ul><ul><li>Ensures to comply with JAWDA regulations as their review &amp; updates.
</li></ul><ul><li>Provides continuous feedback to Management &amp; Quality Dept. to help them make decisions and continuously improve their JAWDA KPI reporting.
</li></ul><ul><li>Ensure to attendance and provide feedback to Management Review related to JAWDA indicators.
</li></ul><ul><li>Ensure that corrective &amp; preventive action plan completion within the specified timeframe.
</li></ul><ul><li>Review and submit the JAWDA indicators to Quality dept. within the timeframe.
</li></ul><ul><li>Ensure to communicate to quality dept. on any changes in source or requirements related to JAWDA indicates.
</li></ul><ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul><ul><li>Ensure that documentation in the health record reflects accuracy, integrity and authenticity
</li></ul><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li></ul><ul><li>Follow confidentiality and security measures to protect electronic health information.
</li></ul><ul><li>Maintain data integrity and validity within an information system.
</li></ul><ul><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul><ul><li>Apply departmental and organizational data and information system security policies
</li></ul><ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li></ul><ul><li>Demonstrate proficiency in Windows operating environment.
</li></ul><ul><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette.
</li></ul></div></li></ul><ul><li>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:
Health Information Literacy and Skills:
Privacy, Confidentiality of Health Information:
Health Information/Data Technical Security:
Basic Computer Literacy Skills:</li></ul></div></div>
 <div><ul><li>Manages all aspects of individual and corporate customers of NMCSH-Al Ain.
</li><li>Manages all new avenues of service provision of the hospital.
</li><li>Monitors all Front Office Executives in coordination with the Front Office Supervisor.
</li><li>Manages and ensures proper functioning and continuous improvement in their services.
</li><li>Monitors all information desk personnel.
</li><li>Takes corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li><li>Intervenes and problem-solves for inter-/intra-departmental issues; facilitates interdepartmental communication, negotiation, and decision-making.
</li><li>Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li><li>Documents pertinent information, actions, and decisions and communicates to appropriate leadership.
</li><li>Communicates issues identified by front-line staff to the appropriate administrative team related to new administrative or departmental initiatives.
</li><li>Ensures that all reports and deliverables are submitted on due dates.
</li><li>Collaborates with clinical and support staff to foster the delivery of quality care.
</li><li>Maintains visibility with hospital staff through rounds.
</li><li>Assists in evaluating and reassigning staff during crisis situations.
</li><li>Provides on-site management of crisis situations to prevent or minimize disruption of services.
</li><li>Optimizes resources to maintain facility operations.
</li><li>Monitors emergency action procedures and coordinates activities related to patient/staff evacuation as needed.
</li><li>Supports continuous quality improvement; develops and promotes appropriate standards of care.
</li><li>Ensures compliance with the JCI &amp; ISO requirements.
</li><li>Provides direction for the hospital and ensures that corporate vision, mission, and objectives are fulfilled; inculcates and cultivates corporate values.
</li><li>Demonstrates the ability to see the big picture in terms of the strategic operational plan and to monitor and direct processes to fulfill such plans.
</li><li>Maintains confidentiality regarding patient information and administrative matters of a confidential nature.
</li><li>Develops and promotes a fair administrative environment that is unbiased and apolitical.
</li><li>Supports clinical, operational, and facility services throughout the entire hospital.
</li>Serves on administrative and other hospital committees as requested. 
<li>
</li></ul>OSH ROLES AND RESPONSIBLITIES : 
<ul><li>Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
</li><li>Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
</li><li>Staff are responsible to attend applicable department OSHMS training.
</li><li>Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
</li><li>Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
</li><li>Be familiar with emergency and evacuation procedure.
</li><li>Not willfully or recklessly endanger anyone's health and safety;
</li><li>Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.
</li><li>Participate in required OSH inspection, audit and OSH monitoring programs.
</li><li>Develop and implement appropriate OSH Management by ensuring OSH management systems are in place and operating effectively.
</li><li>Ensure implementation of applicable DOH OSHMS internal/external OSHMS policies, standards and procedures/SOPs.
</li><li>Designating an OSH facilitators who is responsible for coordinating all OSHMS activities within the department. OSH facilitators should be designated.
</li><li>Provides a workplace safety induction to all staff in accordance with OSH training requirements.
</li><li>Communicating and distributing OSH relevant information to department personnel in a timely manner after the information has been released by EHSMS Department and OSH Committee.
</li><li>Ensure to allocate responsibility for OSH management and delegation of authorities
</li><li>Ensure adequate resources and budget for OSH management
</li><li>Ensure appropriate OSH supervision of employees.
</li><li>Ensure appropriate hazards and incident investigation.
</li><li>Regularly discuss OSH issues at meeting of departments, management
</li><li>Ensure Implementation and monitor the effectiveness of the risk management program at NMCSH, Al Ain.
</li><li>Ensure that NMCSH, Al Ain has effective systems for the provision of OSH information, training and supervision.
</li><li>Ensure that NMCSH, Al Ain has appropriate emergency procedure are developed.
</li><li>Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure.</li></ul></div>
 <div>Three years Bachelor&rsquo;s degree preferably in commerce or administration required.
An MBA in administration is preferable.
Two years or more in health management positions with demonstrated administrative skills.
Excellent command over oral and written English.
Must be well versed with Word and Excel.</div>

Holiday Inn

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

At Holiday Inn&reg; Hotels &amp; Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn&reg; family.

Holiday Inn Dubai Al Barsha is looking for an inspiring Front Office Manager to lead our front-of-house team with efficiency, warmth, and professionalism, setting the standard for excellence from the moment guests walk in. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city's most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah's Kite Beach, and several of the world's leading attractions and entertainment destinations.

Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.<h4 class="jobSectionHeader"> 
Your day to day

Working as a Front Office Manager, you will ensure all team members are trained and maintaining Holiday Inn's brand service style and behavior; you will oversee the day-to-day operations of Front Office with the support of the Director of Operations. You'll have ambition, talent, and some essential skills. We're seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:
<ul>
<li>Oversee all aspects of the Front Office to ensure smooth and welcoming guest arrivals, stays, and departures.</li>
<li>Monitor, analyze, and act on Guest Love Scores and guest feedback in line with IHG standards.</li>
<li>Lead, train, and inspire the Front Office team to deliver exceptional service consistently.</li>
<li>Implement guest recognition programs to create personalized stays.</li>
<li>Collaborate with Housekeeping, F&amp;B, and other departments to ensure seamless guest experiences.</li>
<li>Handle guest concerns with empathy and efficiency, turning challenges into loyalty-building opportunities
</li><li>Drive initiatives that enhance guest satisfaction and operational efficiency.</li></ul> 
 
What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul>
<li>Previous experience in a leadership role within Front Office/Guest Services.</li>
<li>Preferably with IHG brand experience.</li>
<li>Currently based in the UAE.</li>
<li>Strong knowledge of IHG Guest Love measurement tools and guest satisfaction analysis.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Ability to manage high guest volumes while maintaining personalized service.</li>
<li>Experience with hotel PMS (OPERA preferred).</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Front Office Manager

Hilton

<div>Front office- Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front office- Duty Manager

Mövenpick

<div>Company Description 
Hotel Overview:
Nestled along the picturesque Arabian Gulf beaches, M&ouml;venpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M&ouml;venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.
What is in it for you:<ul><li>
Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.</li><li>
Come be a part of limitless world of Accor, filled with opportunities - to learn, grow &amp; develop your skills within 54+ brands across 121+ countries.</li><li>
On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.</li><li>
You can make a difference by joining us in the hotel's Social Care &amp; Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.</li><li>
Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!</li></ul> 

Job Description 
<ul><li>
Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.</li><li>
Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.</li><li>
Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.</li><li>
Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.</li><li>
Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.</li><li>
Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.</li><li>
Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.</li><li>
Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years experience in a front office supervisory or management role , in a 5-star hotel.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.</li><li>
Strong problem-solving skills and the ability to handle stressful situations.</li><li>
High attention to detail and organizational skills.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
A degree in Hospitality Management or a related field is preferred.</li><li>
Proficiency in English is required; additional languages are a plus.</li></ul> 

Additional Information 
Our team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor&rsquo;s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
Guided by our purpose &ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo; we empower every team member to bring their passion and creativity to life. At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
To connect with us, please visit https://www.accorhotels.jobs/home.aspx</div>

Front Office Duty Manager - Mövenpick Hotel Jumeirah Beach, Dubai, U.A.E.

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise the efficient operations of reception including check in/out procedures
 </li>
 <li>
 Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
 </li>
 <li>
 Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 </li>
 <li>
 Work with your Manager to identify a specific project to complete during your internship placement
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Desire to progress within the Hospitality industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 </li>
 <li>
 Competency in Russian Language
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous supervisory experience
 </li>
 <li>
 Previous experience in the hotel industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
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