sales representative

hr executive

hr manager

sales associate

executive assistant

guest experience representative

Sofitel

<div>Job Description 
MAIN DUTIES:
Administration<ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul>
Financial and Revenue Responsibilities<ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul> 
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Experience Responsibilities<ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul></div>

Guest Experience Supervisor - Arabic Speaker / Additional Language

Aurora Stays Holiday Homes Rental LLC

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

Marriott International

<div>Additional Information 
Job Number26020304 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number26020320 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Rooms Controller

<div>Additional Information 
Job Number26021656 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

<div>Additional Information 
Job Number26020319 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>Additional Information 
Job Number26020297 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>La premi&egrave;re impression fait toute la diff&eacute;rence. Lorsque les clients arrivent &agrave; nos h&ocirc;tels, nous souhaitons que la premi&egrave;re impression qu&rsquo;ils ont soit m&eacute;morable. Il en va de m&ecirc;me pour leur d&eacute;part. Lors du d&eacute;part des clients, nous voulons qu&rsquo;ils partent le sourire aux l&egrave;vres et avec le sentiment que nous avons pris soin d&rsquo;eux tout au long de leur s&eacute;jour. Nous souhaitons cr&eacute;er une exp&eacute;rience m&eacute;morable et unique du d&eacute;but &agrave; la fin. Nos experts &agrave; l&rsquo;accueil des clients prennent l&rsquo;initiative d&rsquo;offrir une vaste gamme de services qui leur permettent de guider les clients lors de leur arriv&eacute;e et de leur d&eacute;part. Ils sont capables d&rsquo;accomplir les t&acirc;ches n&eacute;cessaires et de se d&eacute;placer dans leur environnement. Qu&rsquo;ils effectuent des t&acirc;ches op&eacute;rationnelles, r&eacute;pondent aux demandes des clients, produisent des rapports ou partagent les points d&rsquo;int&eacute;r&ecirc;t de la r&eacute;gion, l&rsquo;expert &agrave; l&rsquo;accueil des clients fait en sorte que toutes les transactions font partie int&eacute;grante de l&rsquo;exp&eacute;rience. 
<div></div>
Peu importe le poste que vous occupez, certains aspects sont essentiels &agrave; notre succ&egrave;s : cr&eacute;er un lieu de travail s&ucirc;r, respecter les politiques et proc&eacute;dures de l&rsquo;entreprise, respecter la confidentialit&eacute;, prot&eacute;ger les actifs de l&rsquo;entreprise, respecter les normes de qualit&eacute;, faire preuve de professionnalisme en ce qui a trait &agrave; votre uniforme, votre apparence et votre mani&egrave;re de communiquer. Les experts &agrave; l&rsquo;accueil des clients seront debout et se d&eacute;placeront (&ecirc;tre debout, &ecirc;tre assis ou se d&eacute;placer pendant une p&eacute;riode prolong&eacute;e) et adopteront une approche pratique &agrave; leur travail (d&eacute;placer, soulever, transporter, pousser et tirer des objets pesant au plus 23 kg sans aide et des objets pesant plus de 34 kg avec de l&rsquo;aide. Bien s&rsquo;acquitter de ces t&acirc;ches (et d&rsquo;autres t&acirc;ches normales demand&eacute;es) est essentiel pour les experts &agrave; l&rsquo;accueil des clients afin que nous offrions un excellent service &agrave; nos clients et contribuions positivement aux affaires de l&rsquo;entreprise en tout temps. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Alliant un charme intemporel &agrave; un esprit d'avant-garde, l'enseigne St. Regis Hotels &amp; Resorts propose des exp&eacute;riences exceptionnelles dans plus de 50 h&ocirc;tels et resorts de luxe &agrave; travers le monde. Depuis le premier h&ocirc;tel St. Regis &agrave; New York, fond&eacute; par John Jacob Astor IV &agrave; l'aube du XXe si&egrave;cle, l'enseigne n'a cess&eacute; d'offrir &agrave; sa client&egrave;le un service personnalis&eacute;, impeccable et pr&eacute;venant, gr&acirc;ce &agrave; son personnel bienveillant qui associe le raffinement classique &agrave; la sensibilit&eacute; moderne, et &agrave; son service de majordome exclusif. Nous vous invitons &agrave; parcourir nos offres d'emploi. En int&eacute;grant l'&eacute;quipe St. Regis, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

Guest Arrival Expert

Explore 4694+ Guest experience representative in Dubai this February. Find roles across top companies and apply now to boost your career.