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guest experience representative

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
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 Daily opening and closing procedures of Edgewalk
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 Supervising the progress and experience of each assigned group.
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 Usher the guests.
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 Fitting harness and helmets correctly and supervising the use of all safety equipment.
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 Conducting pre-tour safety orientation for each tour group.
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 Using customer engagement skills to ensure a memorable experience for each guest.
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 Assuring the safety and wellbeing of guests throughout each tour.
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 Help and resolve customer complaints and questions
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 Demonstrate a high level of customer service
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 Keep all filing up to date for database - sales and members
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 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
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 Go the extra mile to engage customers
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 Inform customer of deals and promotions
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 Assists in the upkeep of the facility.
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 Assist and collaborate with the team on events and projects
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 Perform all other duties assigned by supervisor or manager
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 High school diploma or equivalent.
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 Previous 3 years of experience in retail or customer service preferred.
 
 
 
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 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

Marriott International

<div>Additional Information 
Job Number26088082 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - Russian Speaker

<div>Additional Information 
Job Number26091428 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Blaura Wellness and Fitness Center LLC

Job SummaryWe are seeking an elegant, highly professional, and service-oriented Luxury Wellness Receptionist to become the first point of contact for our guests. The ideal candidate has previous experience in luxury wellness centers, 5-star hotels, premium spas, or hospitality environments and is passionate about delivering exceptional guest experiences.You will welcome clients with warmth and professionalism, manage appointments, coordinate daily operations, and ensure every guest receives a seamless and personalized experience. The ability to communicate confidently with VIP clients, including Arabic-speaking ladies, is highly valued.Key Responsibilities<ul><li>Welcome and assist clients with exceptional hospitality and professionalism.</li><li>Manage daily appointments, bookings, and treatment schedules using the booking system.</li><li>Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in guests promptly.</li><li>Coordinate with therapists and wellness practitioners to ensure smooth daily operations.</li><li>Build strong relationships with clients by providing personalized and attentive service.</li><li>Maintain accurate client records while ensuring confidentiality.</li><li>Process payments, issue invoices, and reconcile daily transactions.</li><li>Promote wellness programs, memberships, retail products, and special offers.</li><li>Ensure the reception, lounge, and guest areas are maintained to luxury hospitality standards.</li><li>Handle VIP guests with discretion, professionalism, and cultural sensitivity.</li><li>Support Arabic ladies and international clients with a welcoming and respectful guest experience.</li><li>Resolve guest concerns efficiently while maintaining a positive brand image.</li><li>Assist with administrative tasks and daily operational reports as required.</li></ul>Requirements<ul><li>Minimum 2 years of experience as a Receptionist, Guest Relations Executive, Front Office Executive, or Customer Service Representative in:</li><li>Luxury Wellness Centers</li><li>Premium Spas</li><li>5-Star Hotels</li><li>High-End Medical or Aesthetic Clinics</li><li>Luxury Hospitality</li><li>Excellent verbal and written communication skills.</li><li>Professional grooming and polished appearance.</li><li>Strong interpersonal and customer service skills.</li><li>Proficient in Microsoft Office and appointment booking/POS systems.</li><li>Ability to multitask in a fast-paced luxury environment.</li><li>Strong organizational and administrative skills.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>Preferred Qualifications<ul><li>Experience serving VIP clients, high-net-worth individuals, and international guests.</li><li>Previous experience handling Arabic clientele with cultural awareness and professionalism.</li><li>Multilingual candidates are highly preferred.</li></ul>Preferred Languages<ul><li>English (Required)</li><li>Arabic (Highly Preferred)</li><li>Russian</li><li>French</li><li>Mandarin</li><li>Hindi or Urdu</li><li>Tagalog</li><li>Any additional language is an advantage.</li></ul>What We Look For<ul><li>Exceptional emotional intelligence and professionalism.</li><li>Luxury hospitality mindset with attention to detail.</li><li>Excellent etiquette and presentation.</li><li>Warm, confident, and welcoming personality.</li><li>Ability to anticipate guests' needs before they ask.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Passion for health, beauty, wellness, and delivering world-class guest experiences.</li></ul>Work Location: In person

Luxury Wellness Receptionist- Women Only

Golden Sands Hotel Apartments

Skills Required:Must have a proven work experience as a Receptionist, Front Office Representative or similar roleMust have an excellent spoken and written communication skills.Must have an excellent customer service skills.Must have professional attitude and appearanceMust have an excellent organizational skillsMust have ability to be resourceful and proactive when issues ariseMust have a professional phone demeanor, hands-on experience with office equipment (e.g. fax machines and printers)Must have strong computer software proficiency.Must have multitasking and time-management skills, with the ability to prioritize tasksMust be able to handle cash and credit transactions.Must have ability to maintain calm, polite, and patient in stressful situations.As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.Duties &amp; Responsibilities:&middot; Greet and welcome guests as soon as they arrive at the front desk, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.&middot; Demonstrate comprehensive knowledge of Front Office procedures and computer system.&middot; Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.&middot; Anticipate guest&rsquo;s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.&middot; Use guest name whenever possible in accordance with hotel standards.&middot; Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP&rsquo;s.&middot; Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.&middot; Convey information and messages to appropriate personnel in a timely and efficient manner.&middot; Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.&middot; Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.&middot; Ensure all necessary information is obtained upon check-in, following hotel credit procedures.&middot; Be familiar with all vouchers and group billing procedures.&middot; Adhere to hotel credit procedures and policies at all times.&middot; Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.&middot; Maintain cash float and accurately handle money at all times.&middot; Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.&middot; Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.&middot; Maintain a clean and tidy work area in accordance with the hotel standards.&middot; Adhere to hotel policy regarding uniform and personal presentation.&middot; Ensure that your Manager is informed immediately of any emergency, security or health &amp; safety matter.&middot; Perform any additional duties as requested by Hotel Management.Pay: From AED10,000.00 per monthWork Location: In person

Receptionist (Emirati national only)

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager &ndash; Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
<ul><li>Support the day-to-day operations of the Front Office.</li>
<li>Deliver exceptional, personalized guest experiences.</li>
<li>Lead, coach, and motivate the Front Office team.</li>
<li>Handle guest concerns professionally and efficiently.</li>
<li>Coordinate with other departments to ensure smooth hotel operations.</li>
<li>Maintain Hyatt and Andaz brand standards.</li></ul> 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.</li>
<li>Strong communication, leadership, and guest service skills.</li>
<li>Excellent problem-solving and organizational abilities.</li>
<li>Experience with Opera Cloud/ PMS is an advantage.</li>
<li>Diploma or degree in Hospitality Management or a related field is preferred.</li>
<li>Language Preference- Russian/ German/French/Spanish</li></ul></div></div></div>

Assistant Manager- Front Office

Explore 950+ Guest experience representative in Dubai this August. Find roles across top companies and apply now to boost your career.