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guest experience representative

Kimpton

<div>At Kimpton Sevn Dubai, we are seeking a Recreation &amp; Spa Manager to lead and elevate wellness, recreation, and spa experiences within one of Dubai's most anticipated lifestyle hospitality destinations.
This role is designed for a highly engaging, service-driven, and operationally focused leader who understands that exceptional wellness experiences are built on personalized service, inspiring environments, innovative programming, and high-performing teams&mdash;ensuring every guest interaction promotes wellbeing, relaxation, and memorable lifestyle experiences.
One Hotel. A Bold Lifestyle Vision. One Extraordinary Standard of Wellness.
This is more than a traditional Recreation &amp; Spa Manager role.
Kimpton Sevn Dubai is being created as a vibrant lifestyle destination where authentic hospitality, meaningful connections, and curated experiences come together. The spa, recreation, and wellness facilities will play a critical role in defining the guest journey and enhancing the hotel's lifestyle positioning.
You will help bring the wellness vision to life&mdash;creating exceptional spa experiences, engaging recreational offerings, and personalized guest journeys that reflect the creativity, energy, and individuality of the Kimpton brand.
Why This Role Matters
Great wellness experiences create lasting memories.
As Recreation &amp; Spa Manager, you will oversee day-to-day spa and recreation operations while supporting the Hotel Manager in delivering exceptional guest experiences, operational excellence, team development, and commercial performance.
You will serve as a key leader for the wellness operation, ensuring standards are consistently maintained while fostering an environment of care, professionalism, innovation, and genuine hospitality.
This is a unique opportunity to shape the wellness culture of a landmark pre-opening hotel while building a guest-centric operation from the ground up.
Be the Driving Force Behind Exceptional Wellness Experiences
You will work closely with the Hotel Manager while leading spa, recreation, fitness, and wellness teams throughout the hotel.
From daily guest interactions and colleague development to wellness programming and operational readiness, you will help create experiences that inspire guests to relax, recharge, and reconnect.
What We'll Support You to Do<ul><li>Drive Wellness Excellence: Deliver exceptional spa, fitness, and recreation experiences that exceed guest expectations</li><li>Build High-Performing Teams: Recruit, mentor, and develop passionate wellness professionals</li><li>Support Pre-Opening Success: Establish operational standards, guest journeys, and wellness experiences from day one</li></ul>
The Gig
Reporting to the Hotel Manager, the Recreation &amp; Spa Manager will oversee all spa, recreation, fitness, and wellness operations at Kimpton Sevn Dubai.<ul><li>The Opportunity:</li></ul>
Help shape the wellness identity of one of Dubai's most exciting lifestyle hospitality openings<ul><li>The Strategy:</li></ul>
Deliver exceptional guest experiences, operational excellence, and innovative wellness programming<ul><li>The Impact:</li></ul>
Create meaningful wellness experiences while building a highly engaged team and commercially successful operation
You will be accountable for guest satisfaction, operational performance, wellness programming, team leadership, revenue generation, and overall spa and recreation excellence throughout the hotel.
Stay Human
At Kimpton, hospitality is personal.
This role is about wellbeing, connection, and creating meaningful experiences&mdash;helping guests feel their best while inspiring teams to deliver genuine and memorable service every day.
Your Day-to-Day
No two days are the same; your responsibilities will span a range of operational, commercial, and leadership activities, including but not limited to:
Wellness Leadership &amp; Standards<ul><li>Support the execution of the hotel's wellness and lifestyle vision</li><li>Ensure all spa, recreation, and fitness experiences meet the highest quality standards</li><li>Maintain consistency across all wellness touchpoints</li><li>Uphold Kimpton and IHG brand standards at all times</li></ul>
Operational Excellence<ul><li>Oversee daily spa, recreation, pool, and fitness center operations</li><li>Ensure seamless guest experiences across all wellness facilities</li><li>Monitor service quality, cleanliness, safety, and operational efficiency</li><li>Drive continuous improvement in guest journeys and service delivery</li></ul>
Team Leadership &amp; Development<ul><li>Lead, coach, and inspire spa and recreation colleagues</li><li>Foster a culture of care, accountability, professionalism, and teamwork</li><li>Support recruitment, onboarding, and ongoing training initiatives</li><li>Develop future wellness leaders through mentorship and coaching</li></ul>
Pre-Opening Wellness Excellence<ul><li>Support recruitment and development of the pre-opening wellness team</li><li>Assist with facility setup, operational readiness, and service preparation</li><li>Implement SOPs, treatment protocols, wellness standards, and training programs</li><li>Participate in trial operations, facility testing, and opening readiness exercises</li></ul>
Guest Experience &amp; Wellness Programming<ul><li>Develop wellness initiatives, fitness activities, and recreational experiences</li><li>Collaborate on seasonal promotions, events, and guest engagement programs</li><li>Support VIP guest experiences and personalized wellness journeys</li><li>Continuously identify opportunities to elevate guest satisfaction</li></ul>
Financial &amp; Operational Control<ul><li>Manage departmental budgets, revenue targets, and operational expenses</li><li>Maximize spa, wellness, and recreation revenue opportunities</li><li>Monitor retail performance, treatment utilization, and productivity levels</li><li>Contribute to achieving departmental financial goals</li></ul>
Cross-Functional Collaboration<ul><li>Partner with Front Office, Housekeeping, Engineering, Marketing, and Food &amp; Beverage teams</li><li>Support hotel-wide guest experience initiatives</li><li>Collaborate with leadership teams on wellness and lifestyle programming</li><li>Contribute to a culture of innovation and operational excellence</li></ul>
What Success Looks Like<ul><li>Consistently exceptional wellness and spa experiences</li><li>Successful pre-opening and launch of Kimpton Sevn Dubai's wellness facilities</li><li>Strong guest satisfaction and positive wellness feedback</li><li>Highly engaged, motivated, and service-focused teams</li><li>Effective revenue generation and commercial performance</li><li>A distinctive wellness offering that enhances the Kimpton guest experience</li></ul>
Who This Role Is Perfect For<ul><li>A passionate wellness and hospitality leader ready for a major pre-opening opportunity</li><li>Experienced in luxury hotels, lifestyle hospitality, destination spas, or wellness resorts</li><li>Strong in guest experience, operations, and people leadership</li><li>Passionate about wellbeing, recreation, and personalized service</li><li>Energized by dynamic environments and opening new concepts</li></ul>
What We Need From You
Ideally, you bring some (or all) of the following qualifications and experience:
Education<ul><li>Diploma or Degree in Hospitality Management, Spa Management, Wellness, Recreation, Business Management, or related field preferred</li></ul>
Experience<ul><li>5&ndash;8 years of progressive leadership experience within luxury hotel spas, wellness resorts, or recreation operations</li><li>Previous Spa Manager, Recreation Manager, or Wellness leadership experience preferred</li><li>Pre-opening experience highly desirable</li><li>Strong knowledge of spa operations, wellness programming, guest service, and commercial management</li></ul>
Personal Attributes<ul><li>Passionate about wellness, hospitality, and guest satisfaction</li><li>Strong leadership and people development capabilities</li><li>Highly organized and operationally disciplined</li><li>Commercially aware and guest-focused</li><li>Energetic, engaging, and service-driven</li><li>Calm under pressure and solution-oriented</li><li>Committed to creating exceptional wellness experiences from the ground up</li></ul>
What You Can Expect from Us
At Kimpton Sevn Dubai, part of IHG Hotels &amp; Resorts, we believe our success begins with our people.
We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world&rsquo;s most respected hospitality groups.
We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.
Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams&mdash;because when our people are supported and thriving, they create exceptional experiences for our guests and each other
Kimpton Sevn Dubai: A Culture of Connection, Craft &amp; Care
At Kimpton Sevn Dubai, you are not simply joining a team&mdash;you are becoming part of a culture that is personal, thoughtful, and distinctly human.
We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.
We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.
At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed&mdash;and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.
Ready to Shape Something Distinctive?
If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.
Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.
Kimpton Hotels &amp; Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &amp; colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Recreation & Spa Manager – Wellness, Lifestyle & Guest Experience Leader at Kimpton Sevn Dubai (Pre-Opening)

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Alrais Holding

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing hotel staff, maintaining operational efficiency, and achieving business objectives.Key Responsibilities<ul><li>Manage and supervise all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, and Guest Services.</li><li>Ensure high standards of customer service and guest satisfaction.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor hotel performance, occupancy rates, and revenue targets.</li><li>Recruit, train, and develop hotel staff.</li><li>Prepare staff schedules and oversee workforce management.</li><li>Ensure compliance with company policies, health and safety regulations, and local laws.</li><li>Manage budgets, control operational costs, and maximize profitability.</li><li>Coordinate with suppliers, vendors, and external service providers.</li><li>Conduct regular inspections to maintain hotel standards and cleanliness.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in hotel management or a similar leadership role.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Strong understanding of hotel operations, guest service standards, and revenue management.</li><li>Ability to work flexible hours, including weekends and holidays when required.</li><li>Fluent in English; additional languages will be an advantage.</li></ul>Preferred Qualifications<ul><li>Experience managing boutique hotels, resorts, or hospitality establishments.</li><li>Strong knowledge of budgeting, forecasting, and financial reporting.</li><li>UAE hospitality industry experience is preferred.</li></ul>Work Location: In person

Hotel Manager (Female Only)

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking an exceptional Hotel Manager to lead the performance of One&amp;Only One Za&rsquo;abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa</li>
<li>Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results</li>
<li>Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations</li>
<li>Provide guidance and challenge to the Director of F&amp;B on innovation, trends, and competitive positioning</li>
<li>Ensure outlet concepts, programming, and experiences align with brand standards and market positioning</li>
<li>Drive cross-functional alignment between F&amp;B, Rooms, Entertainment, Marketing, and Revenue team</li>
<li>Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality</li>
<li>Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience</li>
<li>Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort</li>
<li>Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management</li>
<li>Ensure all operations align with One&amp;Only brand standards and ultra-luxury service expectations</li>
<li>Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>
<ul><li>Extensive experience in ultra-luxury hospitality environments</li>
<li>Strong background in Food and Beverage, ideally within complex or destination dining operations</li>
<li>Solid understanding of Rooms and Spa operations within a luxury resort setting</li>
<li>Proven financial acumen, including P&amp;L management, budgeting, and forecasting</li>
<li>Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping</li>
<li>A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement</li>
<li>Strong commercial awareness and ability to drive performance in a dynamic environment</li>
<li>Excellent communication, decision-making, and stakeholder management skills</li>
</ul><h3 class="jobSectionHeader">What We Are Looking For</h3>
<ul><li>A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance</li>
<li>A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation</li>
<li>A strategic mindset with the ability to balance creativity, quality, and commercial performance</li>
<li>Experience in the Middle East in similar roles is desirable</li>
<li>Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.</li>
<li>Strategic vision and leadership, aligning all departments with long-term business and brand goals.</li>
<li>Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.</li>
<li>Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.</li>
<li>Innovation and continuous improvement, enhancing processes and adapting to changing needs.</li>
<li>Coaching and talent development, building high-performing teams through development and feedback.</li>
<li>Integrity and professional conduct, consistently modeling strong values and ethical leadership.</li></ul></div></div>
 <ul><li>Company: Atlantis Dubai</li>
<li>Employment Type: Full Time</li>
<li>Gender: Mixed</li>
<li>Job Type: Hospitality, Hotel</li></ul>

Hotel Manager, One&Only One Za'abeel 1

GuestReady

<div>
 GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we&rsquo;ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.
 
 
 GuestReady is looking for a proactive and detail-oriented
 
 Guest Excellence Intern - Operations
 
 to support our daily vacation rental operations. This role is hands-on and ideal for someone who wants real exposure to short-term rental operations, guest experience, and back-office coordination.
 
 
 You&rsquo;ll work closely with the operations and support teams to ensure properties are guest-ready, schedules are on track, and communication flows smoothly.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
 </li>
 <li>
 Support daily operations by assigning missions to housekeeping, maintenance, and field teams
 </li>
 <li>
 Apply for work permits and coordinate access approvals when required
 </li>
 <li>
 Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
 </li>
 <li>
 Assist the support team with guest communications when needed (check-in queries, basic issues, follow-ups)
 </li>
 <li>
 Flag operational issues, delays, or risks early to ensure smooth guest arrivals
 </li>
 <li>
 Maintain accurate records and operational trackers
 </li>
 <li>
 Provide general operational support to the team as required
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 Currently enrolled in or recently graduated from a relevant program (Hospitality, Business, Operations, or similar)
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Comfortable handling multiple tasks in a fast-paced environment
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Basic proficiency in email, dashboards, and task management tools
 </li>
 <li>
 Willingness to learn and take ownership of operational tasks
 
 
 </li>
 </ul>
 
 Why You'll Love Working with Us:
 
 
 
 <ul>
 <li>
 🚀 Join a fast-growing company in the booming travel industry.
 </li>
 <li>
 🌍 Work in a dynamic, multicultural team.
 </li>
 <li>
 📚 Opportunities for learning and career development.
 </li>
 <li>
 Hands-on experience with guest management systems and operational workflows
 
 
 </li>
 </ul>
 We&rsquo;re excited to hear from you and discover how you can contribute to our journey!
 
 
 Don&rsquo;t worry if you don&rsquo;t tick every box&mdash;if you&rsquo;re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.
 
 
 
 Diversity and Inclusion
 
 
 
 At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture
</div>

Guest Excellence Intern - Operations

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。 
<div>
 
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment&trade;です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。</div></div></div>

Mgr-Front Office II

Meliá Hotels International

<div>
 
 
 &ldquo;The world is yours with Meli&aacute;&rdquo;
 
 
 
 
 Discover a path without limits at Meli&aacute;, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
 
 
 
 Discover some of the benefits we offer:
 
 
 
 <ul>
 <li>
 My Meli&aacute;Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
 </li>
 <li>
 My Meli&aacute;Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
 
 
 </li>
 </ul>
 Tucked away within a lush polo estate in Dubai, Meli&aacute; Desert Palm is a luxury urban resort where wellness, personalised service and meaningful experiences come together. We are currently looking for a dedicated and detail-oriented Housekeeping Attendant to join our Housekeeping team.
 
 
 This role goes beyond cleaning guestrooms, we are looking for someone who takes pride in creating welcoming and immaculate spaces, pays close attention to detail, and is committed to delivering exceptional experiences for our guests. The ideal candidate is reliable, service-oriented, and passionate about maintaining the highest standards of cleanliness, presentation, and comfort within a luxury hospitality environment.
 
 
 At Meli&aacute; Desert Palm, a member of The Meli&aacute; Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 The Housekeeping Attendant is responsible for maintaining guest rooms, villas, public areas and back-of-house spaces to the highest standards of cleanliness, hygiene and presentation, as well as carrying out other duties assigned by the department as necessary.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 Service assigned guest rooms and areas in accordance with Meli&aacute; Hotels International standards.
 </li>
 <li>
 Provide friendly, courteous, prompt and personalised service to guests and colleagues.
 </li>
 <li>
 Attend to guest requests in a timely and professional manner.
 </li>
 <li>
 Maintain the highest standards of cleanliness, hygiene and presentation in all assigned areas.
 </li>
 <li>
 Take responsibility for the safe handling and control of assigned keys and hotel property.
 </li>
 <li>
 Report room discrepancies, maintenance issues and any unusual findings in accordance with hotel procedures.
 </li>
 <li>
 Ensure effective utilisation of resources and supplies within assigned work areas.
 </li>
 <li>
 Maintain records and checklists related to daily operations and assignments.
 </li>
 <li>
 Deposit all lost and found items at the Housekeeping Office on the same day they are discovered.
 </li>
 <li>
 Coordinate effectively with the minibar team for amenities and in-room services.
 </li>
 <li>
 Maintain housekeeping equipment, carpets, fixtures and furnishings within assigned areas.
 </li>
 <li>
 Contribute positively to teamwork and departmental cooperation.
 </li>
 <li>
 Interact with guests in a pleasant, professional and helpful manner.
 </li>
 <li>
 Ensure cleaning chemicals are correctly diluted, handled, used and stored.
 </li>
 <li>
 Support the hotel's sustainability initiatives by conserving energy and reducing waste.
 </li>
 <li>
 Adhere to the hotel's grooming and appearance standards at all times.
 </li>
 <li>
 Coordinate with Engineering and other departments to ensure guest areas remain in excellent condition.
 </li>
 <li>
 Attend all assigned training sessions and departmental meetings.
 
 
 </li>
 </ul>
 
 Daily Tasks
 
 
 
 <ul>
 <li>
 Attend departmental briefings and take note of all operational updates.
 </li>
 <li>
 Collect daily assignment sheets, keys, equipment and supplies required for the shift.
 </li>
 <li>
 Ensure housekeeping pantries are clean, organised and adequately stocked throughout the shift.
 </li>
 <li>
 Inspect guest corridors, lift landings and assigned areas for cleanliness and maintenance requirements.
 </li>
 <li>
 Clean and service guest rooms, villas and public areas according to established standards.
 </li>
 <li>
 Prioritise room cleaning requests and prepare departure rooms according to operational needs and guest arrival times.
 </li>
 <li>
 Change bed linen in accordance with hotel standards and guest preferences.
 </li>
 <li>
 Replenish guest amenities and supplies as required.
 </li>
 <li>
 Ensure soiled linen and waste are removed from pantries and work areas at the end of each shift.
 </li>
 <li>
 Use only clean, fresh and approved linen in guest rooms.
 </li>
 <li>
 Clean and maintain housekeeping equipment after use.
 </li>
 <li>
 Follow all hotel security, health and safety procedures.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Previous housekeeping experience in a hotel environment is required.
 </li>
 <li>
 Attention to detail and commitment to cleanliness standards.
 </li>
 <li>
 Positive attitude with a passion for guest service.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Basic knowledge of hotel facilities and services.
 </li>
 <li>
 Understanding of lost and found procedures and housekeeping standards.
 </li>
 <li>
 Flexibility to work shifts, weekends and public holidays.
 
 
 </li>
 </ul>
 
 At Meli&aacute; we are all VIP
 
 
 
 
 At Meli&aacute; Hotels International, we are committed to
 
 equal opportunities between women and men
 
 in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
 
 
 
 
 We promote our commitment to
 
 equality and diversity
 
 , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that
 
 diversity and inclusion among our employees are essential for our success as a global company
 
 .
 
 
 
 
 Additionally, we support the sustainable growth of our industry through
 
 a socially responsible team
 
 . In this sense, our motto is "
 
 Towards a sustainable future, from a responsible present
 
 ". Thanks to al our collaborators, we make it possible.
 
 
 
 To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "
 
 Protect Your Application
 
 " page.
 
 
 If you want to be &ldquo;
 
 Very Inspiring People
 
 &ldquo;, follow us on:
 
 
 
 INSTAGRAM &ndash; TIKTOK &ndash; LINKEDIN &ndash; INDEED &ndash; GLASSDOOR
 
</div>

Housekeeping Attendant - Melia Desert Palm

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