guest experience representative

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

Marriott International

<div>Additional Information 
Job Number26082016 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number26076626 
Job CategoryRooms &amp; Guest Services Operations 
LocationBaniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor (Arabic Speaker)

Aloft Hotels

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26076626
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Delano Dubai

<div>
 
 Company Description
 
 
 
 
 DELANO Dubai
 
 
 
 Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
 
 
 Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
 
 
 
 Job Description
 
 
 
 As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.
 
 
 <ul>
 <li>
 Guest Arrival &amp; Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
 </li>
 <li>
 Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
 </li>
 <li>
 Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
 </li>
 <li>
 Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
 </li>
 <li>
 Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
 </li>
 <li>
 Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
 </li>
 <li>
 Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
 </li>
 <li>
 Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
 </li>
 <li>
 Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
 </li>
 <li>
 Brand Representation: Consistently embody DELANO&rsquo;s luxury lifestyle service culture through appearance, behaviour, and communication
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
 </li>
 <li>
 Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
 </li>
 <li>
 Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
 </li>
 <li>
 Attention to Detail: High standards of presentation and care in all guest-facing interactions
 </li>
 <li>
 Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
 </li>
 <li>
 Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
 </li>
 <li>
 Educational Background: A relevant qualification such as a Bachelor&rsquo;s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
 </li>
 <li>
 Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What awaits you...
 
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
 </li>
 <li>
 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
 <li>
 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
 <li>
 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Bellman

Banyan Tree

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ﬁtness center and 7 dining options. 
Job Description 
Role Overview
As Pool &amp; Beach Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the pool and beach areas, ensuring a seamless, safe, and highly personalised luxury guest experience. You will lead the service team, maintain brand standards, and ensure all guests receive intuitive, attentive, and effortless service in a resort-style outdoor environment.
You will act as a key link between guests, service teams, and management, ensuring operational excellence and exceptional hospitality delivery at all times.
Key Responsibilities
Guest Experience &amp; Service Excellence<ul><li>
Ensure exceptional guest experience across all pool and beach areas.</li><li>
Proactively engage with guests to ensure comfort, satisfaction, and personalised service.</li><li>
Handle guest feedback, requests, and complaints promptly and professionally.</li><li>
Ensure service delivery reflects Banyan Tree luxury standards at all times.</li></ul>
Team Leadership &amp; Supervision<ul><li>
Supervise and coordinate Pool &amp; Beach Waiters and attendants during shifts.</li><li>
Allocate sections, duties, and guest zones to ensure efficient coverage.</li><li>
Lead daily briefings and communicate operational priorities clearly.</li><li>
Coach, train, and support team members to ensure consistent service excellence.</li><li>
Monitor grooming, discipline, and adherence to brand standards.</li></ul>
Pool &amp; Beach Operations<ul><li>
Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations.</li><li>
Ensure cleanliness, presentation, and organisation of all guest-facing areas.</li><li>
Monitor guest flow and service efficiency throughout the day.</li><li>
Ensure proper towel service, amenities, and guest comfort standards are maintained.</li><li>
Coordinate closely with kitchen and bar teams for smooth order execution.</li></ul>
Food &amp; Beverage Service Oversight<ul><li>
Ensure accurate and timely order taking and delivery.</li><li>
Maintain strong product knowledge across food, beverage, and daily specials.</li><li>
Support upselling initiatives and revenue optimisation strategies.</li><li>
Monitor service quality and consistency across all guest interactions.</li></ul>
Health, Safety &amp; Compliance<ul><li>
Ensure full compliance with pool safety regulations and operational guidelines.</li><li>
Monitor guest safety, particularly in outdoor and heat-exposed environments.</li><li>
Ensure hygiene, cleanliness, and HACCP standards are strictly followed.</li><li>
Report and escalate incidents or operational risks immediately.</li></ul>
Administrative &amp; Operational Support<ul><li>
Assist with daily reports, guest feedback logs, and shift handovers.</li><li>
Support rostering inputs and operational planning as required.</li><li>
Monitor stock levels for towels, amenities, and operational supplies.</li></ul> 

Qualifications 
Qualifications &amp; Experience<ul><li>
Minimum 2&ndash;3 years&rsquo; experience in a supervisory role within luxury hotels, beach clubs, or resorts.</li><li>
Strong background in outdoor Food &amp; Beverage or leisure operations.</li><li>
Proven experience leading service teams in a high-volume environment.</li><li>
Strong understanding of luxury service standards and guest experience delivery.</li><li>
Good knowledge of POS systems and operational procedures.</li><li>
Excellent English communication skills; additional languages are an advantage.</li></ul>
Competencies<ul><li>
Strong leadership and team management ability</li><li>
Guest-centric, service-driven mindset</li><li>
High energy and resilience in outdoor environments</li><li>
Excellent communication and interpersonal skills</li><li>
Attention to detail and operational discipline</li><li>
Ability to multitask and make decisions under pressure</li><li>
Problem-solving and calm under pressure</li><li>
Commercial awareness and service optimisation mindset</li></ul> 

Additional Information 
Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</div>

Pool & Beach Supervisor

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ﬁtness center and 7 dining options. 
Job Description 
Role Overview
As a Hostess at Banyan Tree Dubai, you are the first and last impression of the restaurant experience. You will welcome guests with warmth and professionalism, manage reservations and seating efficiently, and ensure a smooth flow of service that reflects the elegance and personalised hospitality of the Banyan Tree brand.
You play a key role in creating a seamless guest journey from arrival to departure.
Key Responsibilities
Guest Welcome &amp; Experience<ul><li>
Greet guests warmly upon arrival and provide a personalised welcome.</li><li>
Manage guest seating, ensuring optimal table allocation and flow.</li><li>
Escort guests to tables and present menus where required.</li><li>
Maintain a professional, polished, and approachable presence at all times.</li><li>
Ensure guests are acknowledged promptly, even during peak periods.</li></ul>
Reservations &amp; Seating Management<ul><li>
Manage daily reservations using the restaurant booking system.</li><li>
Handle walk-ins, waiting lists, and guest preferences efficiently.</li><li>
Coordinate table allocation with service and management teams.</li><li>
Communicate accurate wait times and manage guest expectations.</li><li>
Maintain up-to-date reservation records and seating plans.</li></ul>
Guest Relations<ul><li>
Engage with guests to ensure satisfaction throughout their arrival and departure.</li><li>
Handle guest requests, preferences, and special occasions with care and attention.</li><li>
Address minor concerns professionally and escalate when necessary.</li><li>
Build rapport to encourage repeat visits and guest loyalty.</li></ul>
Operational Support<ul><li>
Coordinate closely with service team and supervisors to ensure smooth seating flow.</li><li>
Assist with restaurant setup and closing procedures as required.</li><li>
Maintain cleanliness and presentation of the reception and entrance area.</li><li>
Ensure menus, signage, and host stand materials are presentable at all times.</li></ul>
Communication &amp; Coordination<ul><li>
Act as a central point of communication between guests and service team.</li><li>
Relay guest preferences and special requests to colleagues.</li><li>
Support smooth coordination during peak service periods.</li></ul> 

Qualifications 
Qualifications &amp; Experience<ul><li>
Previous experience as a Hostess in a luxury hotel or high-end restaurant preferred.</li><li>
Strong understanding of guest service and front-of-house operations.</li><li>
Experience with reservation systems (e.g. OpenTable, ResDiary or similar) is an advantage.</li><li>
Excellent spoken English; additional languages are beneficial.</li><li>
Professional appearance and polished communication skills.</li></ul>
Competencies<ul><li>
Strong guest-centric mindset</li><li>
Excellent interpersonal and communication skills</li><li>
Professional presentation and grooming standards</li><li>
Organisational and multitasking ability</li><li>
Calm and composed under pressure</li><li>
Attention to detail</li><li>
Positive, welcoming attitude</li><li>
Team collaboration</li></ul> 

Additional Information 
Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</div>

Hostess

Explore 856+ Guest experience representative in Dubai this July. Find roles across top companies and apply now to boost your career.

856 guest experience representative jobs In Dubai

Guest Experience Agent at InterContinental Residences Dubai Business Bay

Guest Experience Supervisor

Guest Experience Supervisor (Arabic Speaker)

Guest Experience Supervisor (Arabic Speaker)

Bellman

Pool & Beach Supervisor

Hostess