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guest service agent

Iroquois Hotel's Lantern's Keep bar

<p>Iroquois Hotel, memeber of Triumph Hotels has a position for Guest service agent. This position will require to work 3 PM shifts and 2 overnight relief shifts.</p><p>Guest Service Agent Responsibilities:</p><ul><li>Immediately greet guest and offer to assist with their needs</li><li>Register and assign guests to hotel rooms</li><li>Compute bills, collect payments, and make change for guests</li><li>Transmit and receive messages, using telephones or PMS system</li><li>Respond to guest requests in a timely manner</li><li>Receive and resolve guest complaints, elevating to supervisor if necessary</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction</li><li>Ensure overall guest satisfaction</li><li>Perform other duties as requested by management</li><li>Work schedule varies and may include working on holidays, weekends and alternate shifts including overnight.</li></ul><p>Requirements:<br/>1+ years hotel or customer service experience preferred</p><p>Job Type: Full-time</p><p>Pay: $23.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Hotel Guest Service Agent

M&R Hotel Management

<div>
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 <strong>
  SUMMARY:
  <br/>
  <br/>
 </strong>
 To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
  </li>
  <li>
   Check guests in and out efficiently and in a friendly manner.
  </li>
  <li>
   Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.
  </li>
  <li>
   Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
  </li>
  <li>
   Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  </li>
  <li>
   Take reservation requests efficiently.
  </li>
  <li>
   Answer switchboard in accordance with standards of proper telephone etiquette.
  </li>
  <li>
   Block rooms and handle special requests.
  </li>
  <li>
   Monitor room availability.
  </li>
  <li>
   Handle safe deposits by guests per established procedures.
  </li>
  <li>
   Keep lobby, back office and desk area clean and presentable.
  </li>
  <li>
   Have a thorough knowledge of emergency and security procedures.
  </li>
  <li>
   Offer and properly handle requests for wake-up calls.
  </li>
  <li>
   Know how to clean guest rooms to standards.
  </li>
  <li>
   Open and close shift; make cash drops.
  </li>
  <li>
   Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  </li>
  <li>
   Inform management of any guest or systems related complaints or problems.
  </li>
  <li>
   Communicate with incoming staff and management by logging pertinent information in the pass on log.
  </li>
  <li>
   Keep maintenance informed of all maintenance needs.
  </li>
  <li>
   Pass on guest lost and found inquiries to management or supervisors.
  </li>
  <li>
   Assist in marketing effort by completing Company Tracking nightly.
  </li>
  <li>
   Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
  </li>
  <li>
   Practice safety standards at all times.
  </li>
  <li>
   Be able to move luggage or packages weighing up to 40 lbs.
  </li>
  <li>
   Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook
  </li>
  <li>
   Perform other duties as assigned by management, of which employee is capable of performing
  </li>
 </ul>
</div>


Guest Service Agent - SpringHill Suites Times Square

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

PBX Operator

Soho House & Co

<div>
 <strong>
  The role&hellip;
  <br/>
  <br/>
 </strong>
 At Soho House, the
 <strong>
  Front Desk Agent
 </strong>
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 <br/>
 <br/>
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 <br/>
 <br/>
 <strong>
  Main Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
  </li>
  <li>
   Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  </li>
  <li>
   Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  </li>
  <li>
   Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  </li>
  <li>
   Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  </li>
  <li>
   Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  </li>
  <li>
   Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  </li>
  <li>
   Team player with general phone etiquette and participate in Daily Shift briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of similar role or customer service / facing role
  </li>
  <li>
   Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  </li>
  <li>
   Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  </li>
  <li>
   Problem solving skills and bring conflict resolution to any anticipated or current matter
  </li>
  <li>
   Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  </li>
  <li>
   Strong communication skills and ability to understand and follow written and verbal instructions
  </li>
  <li>
   Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to seize, grasp, turn and hold objects with hands.
  </li>
  <li>
   Must be able to work on your feet for at least 8 hours.
  </li>
  <li>
   Fast paced movements are required to go from one part of the club to others.
  </li>
  <li>
   Must be able to move, pull, carry or lift at least 40 pounds.
  </li>
  <li>
   Occasionally kneel, bend, crouch and climb as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us...
  <br/>
  <br/>
 </strong>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 <br/>
 <br/>
 <ul>
  <li>
   Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
  </li>
  <li>
   Paid Time Off: Full- Time Employees have sick day's + vacation days
  </li>
  <li>
   Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  </li>
  <li>
   Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  </li>
  <li>
   Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
  </li>
  <li>
   Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  </li>
  <li>
   Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  </li>
  <li>
   Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
   <br/>
   <br/>
  </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 <br/>
 <br/>
 Pay Range
 <br/>
 <br/>
 $25&mdash;$25 USD
</div>


Front Desk Agent - Soho House New York

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

Nivea Hospitality

<div>
 <strong>
  Join our Team!
  <br/>
  <br/>
 </strong>
 Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at
 <strong>
  Schoenbrunn Inn at 1186 West High Avenue in New Philadelphia, OH.
  <br/>
  <br/>
 </strong>
 <strong>
  About the Hotel:
 </strong>
 Schoenbrunn Inn is a boutique hotel, committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located off of Interstate 77 in Tuscarawas County.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ** Check-in and Check-out** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure.
  </li>
  <li>
   **Room Assignments** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests.
  </li>
  <li>
   **Guest Service** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services.
  </li>
  <li>
   **Handling Guest Concerns** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction.
  </li>
  <li>
   **Payment and Billing** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy.
  </li>
  <li>
   **Safety and Security** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures
  </li>
  <li>
   **Phone and Reservations** : They answer phone calls, take reservations and manage room availability through the hotel's booking system.
  </li>
  <li>
   **Administrative Tasks** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory.
  </li>
  <li>
   **Communication** : Effective communication is key in this role, as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately.
  </li>
  <li>
   **Hospitality** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay.
   <br/>
   <br/>
  </li>
 </ul>
 Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of our hotel. Their role requires a combination of customer skills, organizational abilities, and attention to details.
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Part-time
 <br/>
 <br/>
 <strong>
  Starting rate:
 </strong>
 $13.00 per hour
 <br/>
 <br/>
 <strong>
  Employee Benefits
  <br/>
  <br/>
 </strong>
 Vison, Dental, Life Insurance and other supplemental benefits/Holiday pay (worked)/Employee and Friends &amp; Family Choice Hotels travel discounts/Incentive program
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   minimum 8 hour shifts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location
 </strong>
 : In person at 1186 West High Avenue, New Philadelphia, OH 44663
 <br/>
 <br/>
 <em>
  Nivea Hospitality (Schoenbrunn Inn and The PUB) is an Equal Opportunity Employer
 </em>
</div>


Hotel Front Desk Representative-2nd Shift (3p-11p)-Part time

Empire State Realty Trust

<div><div><b>COMPANY SUMMARY</b></div><div><b>
</b></div><div>
The Empire State Building, the &ldquo;World's Most Famous Building,&quot; owned by Empire State Realty Trust, Inc. (ESRT: NYSE), soars 1,454 feet above Midtown Manhattan from base to antenna. The $165 million reimagination of the Empire State Building Observatory Experience created an all-new experience with a dedicated guest entrance, an interactive museum with nine galleries, and a redesigned 102nd Floor Observatory with floor-to-ceiling windows. The journey to the world-famous 86th Floor Observatory, the only 360-degree, open-air observatory with views of New York and beyond, orients visitors for their entire New York City experience and covers everything from the building's iconic history to its current place in pop culture. The Empire State Building Observatory Experience welcomes millions of visitors each year and is ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor&rsquo;s 2025 Travelers&rsquo; Choice Awards: Best of the Best Things to Do, &quot;America's Favorite Building&quot; by the American Institute of Architects, the world's most popular travel destination by Uber, and the #1 New York City attraction in Lonely Planet&rsquo;s Ultimate Travel List.</div><div>
</div><div>Since 2011, the building has been fully powered by renewable wind electricity, and its many floors house a diverse array of office tenants such as LinkedIn and Shutterstock, as well as retail options like STATE Grill and Bar, Tacombi, and Starbucks. For more information and Observatory Experience tickets visit esbnyc.com or follow the building's Facebook, X (formerly Twitter), Instagram, Weibo, YouTube, or TikTok.</div><div>
</div><div>
The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely re-imagined 102nd floor viewing experience (www.esbnyc.com). Within the museum&rsquo;s more than one dozen memorable moments, we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930&rsquo;s complete with the famous, giant ape's fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kong's hands &ndash; but beware, you might feel the power of this fearsome ape firsthand!<br>
</div><div></div><br>
<div>The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building&rsquo;s achievement as the first building in the Americas to receive the WELL Health-Safety Rating.<br>
</div><div></div><br>
<div>Overall, the Guest feedback has been stellar! New York Times&rsquo; quote: &ldquo;&hellip;exhilarating and intimate.&rdquo;<br>
</div><div></div><br>
<div>Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a &ldquo;best-in-class&rdquo; attraction that requires excellence in all that we undertake.</div><div></div><div><b><br>
ABOUT EMPIRE STATE REALTY TRUST</b></div><div>
</div><div>
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT&rsquo;s flagship Empire State Building, the &ldquo;World's Most Famous Building,&rdquo; features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor&rsquo;s 2025 Travelers&rsquo; Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT&rsquo;s portfolio is comprised of approximately 7.9 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.</div><div></div><div><br>
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified&trade; as a Great Place to Work&reg; by the global authority, Great Place to Work&reg;, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.</div><div></div><div><b><br>
POSITION SUMMARY</b></div>
<div></div>
<div>The Seasonal Guest Service Ambassador is responsible for providing guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th/102nd Floor and back down to the Main Lobby.</div>
<div></div>
<h3 class="jobSectionHeader"><b>RESPONSIBILITIES</b></h3><ul>
<li>Engaging and guiding Observatory guests throughout the attraction, providing clear and friendly directions to ensure a memorable experience</li>
<li>Responding to guest questions promptly and consistently with a positive and welcoming attitude</li>
<li>Addressing customer complaints with empathy and professionalism, ensuring they are directed to the appropriate personnel for resolution</li>
<li>Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere</li>
<li>Ensuring reliability and punctuality to enhance the overall guest experience</li>
<li>Standing outside in various weather conditions for short periods, always with a warm and welcoming demeanor</li>
<li>Monitoring staircases as guests walk up or down, ensuring their safety and comfort with attentive care</li>
<li>Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment</li>
<li>Adhering to all uniform and grooming standards (e.g., no visible tattoos, appropriate hair length, clean-shaven, good hygiene, and following a uniform wash cycle) to present a professional and approachable image</li>
<li>Following ESB policies and management directives to ensure consistent and high-quality service</li>
<li>Answering guest inquiries over the phone and redirecting calls as needed with courtesy and efficiency</li>
<li>Setting up stanchions and properly aligning them to suit guest traffic, ensuring smooth and organized flow</li>
<li>Preparing detailed written reports of unusual activities at management&rsquo;s request, with attention to accuracy and clarity</li>
<li>Pleasantly assisting guests with non-ESB related inquiries upon request, always with a helpful and friendly attitude</li>
</ul><h3 class="jobSectionHeader"><b>WHAT SUCCESS LOOKS LIKE</b></h3><ul>
<li>A successful Guest Services Ambassador provides a warm, welcoming experience by guiding guests, answering questions, and resolving concerns with professionalism. They maintain enthusiasm, ensure safety, follow ESB standards, and keep guest flow organized. Success means creating a joyful atmosphere, being reliable and attentive, and delivering exceptional service that reflects the iconic Empire State Building.</li>
</ul><h3 class="jobSectionHeader"><b>REQUIRED SKILLS/ABILITIES</b></h3><ul>
<li>Fluent in English with excellent communication skills; second language preferred</li>
<li>Passion for delivering exceptional guest experiences, with a naturally outgoing, approachable personality and the ability to connect easily with guests without being prompted</li>
</ul><h3 class="jobSectionHeader"><b>EDUCATION &amp; EXPERIENCE
</b></h3><ul><li>High school diploma or equivalent preferred</li>
<li>Experience in positions requiring customer service and communications preferred</li>
</ul><h3 class="jobSectionHeader"><b>PHYSICAL REQUIREMENTS</b></h3><ul>
<li>Must be available to workdays, nights, weekends and holidays as early as 4:45am or as late as 2:15am</li>
<li>Must be able to stand for the duration of an 8-hour shift</li>
<li>Must be able to work on high floors and travel in tight spaces such as elevators</li>
<li>Must be able to read and follow a post assignment schedule</li>
</ul><h3 class="jobSectionHeader"><b>WHAT YOU CAN EXPECT</b></h3><div>
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work&reg; Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our <b>Company Culture &amp; Success Factors </b>-</div>
<ul><li><b>Adaptable </b>&ndash; you are a self-starter who&rsquo;s able to quickly digest and execute new processes to work both collaboratively and independently</li>
<li><b>Dynamic </b>&ndash; you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT</li>
<li><b>Dependable </b>&ndash; you take a strong sense of ownership and accountability over your work</li>
<li><b>Passionate </b>&ndash; you keep up with industry trends and are excited about the potential to propel the industry forward with a &ldquo;roll-up-your-sleeves&rdquo; attitude</li>
<li><b>Curious </b>&ndash; you consistently look for new ways to work smarter, not just harder</li>
<li><b>Ethical </b>&ndash; you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture</li>
<li><b>Positive </b>&ndash; you possess a service-oriented attitude with excellent follow through</li>
</ul><h3 class="jobSectionHeader"><b>BENEFITS</b></h3><ul>
<li>Benefits as per Local 32BJ Collective Bargaining Agreement.</li>
</ul><div>#LI-DNI</div><div></div><div><br>
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Seasonal Guest Service Ambassador (Empire State Building)

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