call center representative Jobs in New York

call center representative

host/hostess

assistant front office manager Jobs in New York

assistant front office manager

bellperson

bilingual scheduling center agent Jobs in New York

bilingual scheduling center agent

guest service agent

Times Square Hotel

Overview We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.Responsibilities<ul><li>Greet guests upon arrival with a warm and welcoming demeanor.</li><li>Manage the check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints in a professional manner.</li><li>Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).</li><li>Operate phone systems to manage incoming calls and provide information as needed.</li><li>Conduct audits as needed to ensure transactions are accurate.</li><li>Assist with billing inquiries and payment processing.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Provide local area information, recommendations, and directions to guests.</li><li>Uphold hotel best practices while maintaining confidentiality of guest information.</li></ul>Qualifications<ul><li>At least one year of experience in a hotel front desk role</li><li>Ability to quickly learn new software systems and operation procedures</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to perform audit duties as required.</li><li>Excellent problem-solving skills and the ability to remain calm under pressure.</li><li>Familiarity with local attractions and restaurants</li></ul>Availability<ul><li>Days or Evenings</li><li>Weekdays or Weekends</li><li>Full-time or Part-time</li></ul>Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!Pay rate to be commensurate with experience.Job Type: Full-timePay: $22.00 - $26.00 per hourExperience:<ul><li>Hotel Front Desk: 2 years (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Receptionist

The Standard High Line

<div>Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.
The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard&rsquo;s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It&rsquo;s WHO WE ARE!
#StandardFamily
Job Title: Front Office Manager
Department: Front Office
Location: The Standard, High Line
Reporting to: Director of Front Office
Job Purpose Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks
Main Responsibilities<ul>
<li>
Provides an issue free work environment through motivation, support, empowerment and development for all personnel</li>
<li>Proactively strives to build positive working relationships through teamwork and clear communication</li>
<li>Ensures that all decisions and resulting actions are aligned with The Standard, High Line&rsquo;s policy of 100% guest satisfaction producing a high level of service</li>
<li>Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience</li>
<li>Approves and facilitates associates 30/60/90-day and annual performance reviews</li>
<li>Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary</li>
<li>Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand</li>
<li>Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas</li>
<li>Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary</li>
<li>Solves, rectifies and mediates guest&rsquo;s issues and concerns</li>
<li>Corrects billing adjustments when necessary</li>
<li>Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes</li>
<li>Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up</li>
<li>Monitors the Nor1 upsell system, maximize opportunities, trains incentive program, and completes monthly audits</li>
<li>Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management</li>
<li>Oversee productivity performance in all Front office areas, flexing labor when necessary</li>
<li>Approves Front Office schedules as prepared by Front Office Managers</li>
<li>Prepares Front Office Managers 30/60/90 day and annual reviews for Director of Front Office approval</li>
<li>Assists Front Office and Desk Managers as necessary, including the Overnight shift</li>
<li>Prepare, reviews, and approve coaching / counseling (Disciplinary Action Forms) prepared by Front Office Managers</li>
<li>Utilizes Knowcross system to record Guest requests and work orders. Review reports for opportunities and trends</li>
<li>Facilitates the training and development of all associates</li>
<li>Ensures succession planning for Front Office Managers, Front Desk Manager, and Front Office Staff</li>
<li>Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP&rsquo;s</li>
<li>Ensures Groups are checked out, balances are paid and guest ledger is current for the day</li>
<li>Monitors public areas to consistently maintain a clean, organized and inviting ambiance</li>
<li>Reviews guests&rsquo; feedback from all sources and implements plans with Guest Experience Manager for improvement</li>
<li>Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues</li>
<li>Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms</li>
<li>Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required</li>
<li>Prepares and follows up on incidents and accident reports to resolve and prevent future incidents</li>
<li>Reviews no-shows balances and resolves any discrepancies</li>
<li>Attends Daily Management Action Meetings in absence of the Director of Front Office</li>
<li>Attends department meetings, including BEO, Sales Groups, Payroll, etc. in absence of Director of Front Office</li>
<li>Communicates with all other departments to ensure any outstanding guest issues have been resolved</li>
<li>Complete a full lap of the city block around the hotel after every meal or snack</li>
<li>Reviews all group arrivals to ensure billing and room type information are correct</li>
<li>Participates in interview process for front office positions as needed and completes all necessary documentation required by Human Resources</li>
<li>Reviews schedules and maintains productivity in line with budget</li>
<li>Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out</li>
<li>Assists Director of Front Office with any requested tasks</li>
<li>Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures</li>
<li>Performs daily Guest Service Agent duties during peak periods or as needed</li>
<li>Performs miscellaneous duties as required</li>
</ul>
Physical:<ul>
<li>
Frequently standing up behind the desk and front office areas</li>
<li>Carrying or lifting items weighing up to 50 pounds</li>
<li>Handling various objects</li>
<li>Use a keyboard to operate various property management and reservations systems, etc.</li>
</ul>
Compensation and Benefits<ul>
<li>
$60,000 - $70,000 per year</li>
<li>Excellent and Affordable Health care coverage</li>
<li>Life Insurance, Disability Insurance, Pet Insurance</li>
<li><div>Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave</div></li>
<li>401k - Company matching up to 3% after 1 year</li>
<li>Employee Discounts on Rooms, F&amp;B, Retail, and The Standard Marketplace</li>
<li>Employee Meals, Employee Referral Program, Commuter Discounts</li>
<li>Regular fun staff events and celebrations!!!</li></ul></div>

Front Office Manager

Virgin Hotels

<div>
 
 Who We Are
 
 
 
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 
 
 
 Your Mission
 
 
 
 
 Should you decide to accept it&hellip;
 
 
 
 We want someone who thinks outside the box. Our Belief Statement starts with &ldquo;We love what we do and what we do is important.&rdquo; Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn&rsquo;t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will support company reservations policies, pricing, market strategy, yield, distribution/selling strategies, and revenue management best practices. Adhere to the policies put in place by management to ensure a smooth reservations process and deliver 100% guest satisfaction while assisting in revenue optimization through full utilization of company service standards, systems, business processes and specifications implemented by the Director of Revenue Management.
 
 
 
 The Nitty-Gritty
 
 
 
 
 What exactly you will be doing&hellip;
 
 
 
 
 Responsibilities
 
 
 
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 
 
 <ul>
 <li>
 Use yield management polices to maximize revenue and occupancy via reservation sales
 </li>
 <li>
 Review all inbound reservations, detailing for packages, monitoring for duplicates and processing deposits
 </li>
 <li>
 Process reservations from the Sales Team
 </li>
 <li>
 Reconcile monthly Commissions
 </li>
 <li>
 Daily monitoring of OTA extranet to reconcile cancellations &amp; no-shows
 </li>
 <li>
 Daily monitoring of reservation rate modifications and creation of reservations to ensure accuracy &amp; rate maximization
 </li>
 <li>
 Liaise with Front Office Team and Revenue Management to attain perfect sells
 </li>
 <li>
 Be creative and think outside the box to create memorable experiences for our guests
 </li>
 <li>
 Handle rooming list entry including awarding contractual concession assignment and establishing accurate billing
 </li>
 <li>
 Utilize interpersonal skills to communicate with group contacts or Sales Team regarding room block issues/concerns, cut-off dates, special needs/request, distribution of rooming lists
 </li>
 <li>
 Anticipate group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submitted
 </li>
 <li>
 Recognize and manages group requests that fall outside of the contracted room block in a professional manner, communicating these requests to Revenue Management and Group Sales
 </li>
 <li>
 Review resumes, detailing groups for accuracy, special needs and VIPs as appropriate to each group
 </li>
 <li>
 Create rate codes, update and maintain records of all rates and rate configuration in the CRS and PMS
 </li>
 <li>
 Prepare weekly and monthly revenue management reports
 </li>
 <li>
 Work well on a team and independently while being accountable for work performed and maintaining positive relationships with all hotel departments.
 </li>
 <li>
 Use excellent communication skills with guests &amp; staff including verbal, written and body language.
 </li>
 <li>
 Highly organized, anticipating needs and over delivering wherever possible.
 </li>
 <li>
 Provide a unique and personal reservations experience for every single guest or potential guest while following company policy and service standards.
 </li>
 <li>
 Support the Sales Team by setting up rate codes, profiles, booking links, monitoring cutoff dates, rooming list entry, special requests and billing.
 </li>
 <li>
 Effectively communicate any pertinent info to the proper department and ensure open and productive communication is consistently practiced.
 </li>
 <li>
 Participate in daily RevMax/Reservations team meeting as well as weekly interdepartmental meetings as assigned by DORM.
 </li>
 <li>
 Prepare all reports and information necessary to actively participate in the weekly meetings.
 </li>
 <li>
 Receive all definite and tentative group bookings and ensure that each booking is accurately reflected in the PMS to guarantee accurate numbers as well as smooth booking for clients.
 </li>
 <li>
 Create, manage and assist with Gift Certificate program for trades, guest recovery etc.
 </li>
 <li>
 Receive and process all revisions to group bookings in the PMS and other external systems.
 </li>
 <li>
 Assist in the maintenance of any software programs which contribute to the management of room revenue, including HMS, Delphi, SynXis and all extranets.
 </li>
 <li>
 Work closely with the Director of Sales &amp; Marketing, the Director of Revenue Management and Front Office Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total room revenue. This is with special attention to Corporate Marketing Programs, Special Promotions, and Know customers, Local Negotiated Accounts and Corporate Negotiated Accounts.
 </li>
 <li>
 Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What qualities are we looking for?
 
 
 
 You got skills? If you are able to perform the following, then you have come to the right place&hellip;
 
 
 <ul>
 <li>
 Carrying or lifting items weighing up to 10 pounds
 </li>
 <li>
 Computer skills. PMS, CRS, Delphi, Microsoft Office, Email
 </li>
 <li>
 Customer service and teamwork are two of the most critical skills desired for this position.
 </li>
 <li>
 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company - in person, over the phone and via email.
 </li>
 <li>
 Understanding of microeconomics as it applies to hotel business.
 </li>
 <li>
 Demonstrate the understanding and ability to assist in the execution of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
 </li>
 <li>
 Problem solving, reasoning, motivating, organizational and training abilities are used often.
 </li>
 <li>
 Ability to travel to attend workshops, specialized training and or certifications.
 </li>
 <li>
 May be required to work nights, weekends, and/or holidays
 
 
 </li>
 </ul>
 
 Background Must-have
 
 
 
 <ul>
 <li>
 Current, legal and unrestricted ability to work in the United States
 </li>
 <li>
 High school or equivalent education required; 4-year college degree preferred
 </li>
 <li>
 A minimum one year of hotel or reservations experience
 </li>
 <li>
 Ability to clearly and pleasantly communicate in English
 </li>
 <li>
 Proficient in MS Word, PowerPoint, Outlook and Expert in MS Excel
 </li>
 <li>
 Basic Mathematical skills
 </li>
 <li>
 Strong reading and writing abilities are required
 </li>
 </ul>
</div>

Reservations Coordinator

New York City FC

<div>
 
 JOB TITLE:
 
 Director, Guest Experience
 
 
 
 REPORTING TO:
 
 VP, Operations
 
 
 
 DEPARTMENT:
 
 Operations
 
 
 
 LOCATION:
 
 New York, NY / Flushing, NY (This role will initially follow a hybrid work arrangement. As operational needs evolve, the expectation is for the Director, Guest Experience to primarily work on-site at the stadium.)
 
 
 
 Position Overview
 
 
 
 The Director, Guest Experience will lead the development, implementation, and execution of the stadium's guest experience strategy, ensuring every visitor receives a welcoming and seamless experience. As a key member of the stadium team this individual will establish guest service standards, training programs and operating procedures, while overseeing ticket takers and guest service representatives. This role will outline the staffing models and hiring process for each event.
 
 
 The Director will collaborate closely with Event Operations, Security, Food &amp; Beverage, Premium Services and Ticketing teams to deliver world-class experiences across all event types including sports, concerts, festivals, and community programming.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Strategic &amp; Functional Responsibilities
 </li>
 <ul>
 <li>
 Develop and execute the guest experience vision in line with the Etihad Park overall Mission and Pillars.
 </li>
 <li>
 Develop training programs aimed to onboard and provide continuing education during the year.
 </li>
 <li>
 Establish KPIs and service standards aligned with overall objectives.
 </li>
 <li>
 Develop policies, procedures, and service protocols for venue operations.
 </li>
 <li>
 Complete ADACC Certification
 </li>
 </ul>
 <li>
 Leadership &amp; Collaboration Responsibilities
 </li>
 <ul>
 <li>
 Build, lead, and develop a high-performing Guest Experience team.
 </li>
 <li>
 Foster a culture of hospitality, accountability, inclusivity, and continuous improvement.
 </li>
 <li>
 Establish clear expectations, goals, and performance standards for team members.
 </li>
 <li>
 Develop staffing forecasts for each event in line with overall budgets.
 </li>
 <li>
 Establish secret shopper, service evaluation, and quality assurance programs.
 </li>
 <li>
 Lead post-event reviews and implement corrective actions to improve future performance.
 </li>
 </ul>
 <li>
 Decision-Making &amp; Accountability
 </li>
 <ul>
 <li>
 Recruit, hire, and onboard the Guest Experience part time staff
 </li>
 <li>
 Design and implement comprehensive guest experience training programs.
 </li>
 <li>
 Create onboarding materials, service standards manuals, and event-day training
 
 </li>
 </ul>
 </ul>
 
 Who You Are
 
 
 
 At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
 
 
 <ul>
 <li>
 Acts Honorably: listens and communicates respectfully, without judgement
 </li>
 <li>
 Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
 </li>
 <li>
 Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
 </li>
 <li>
 Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation
 </li>
 <li>
 Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management, Sports Management, Business Administration, Event Management, Tourism, Communications, or a related field required.
 </li>
 <li>
 6-8+ years of progressive experience in guest experience in hospitality or venue, sports, hospitality, or hotel operations.
 </li>
 <li>
 Demonstrated success developing and implementing guest experience strategies, service standards, training programs, and operational procedures that drive guest satisfaction and service excellence.
 </li>
 <li>
 Strong leadership, communication, and collaboration skills, with the ability to influence cross-functional teams and build a guest-centric culture.
 </li>
 <li>
 Comprehensive understanding of guest experience principles, hospitality best practices, and customer service excellence.
 </li>
 <li>
 Knowledge of stadium, arena, entertainment venue, convention center, or large-scale event operations.
 </li>
 <li>
 Understanding of ADA requirements, accessibility standards, and inclusive guest service practices.
 </li>
 <li>
 Experience utilizing guest feedback, performance metrics, and operational data to identify opportunities and improve the overall guest experience.
 </li>
 <li>
 Bilingual Spanish language skills are a plus but not required.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
 </li>
 <li>
 Must be able to work games scheduled which may be at night and on weekends and holidays
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 This exempt position has an estimated annual base salary range of $110,000 - $115,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Excellent health, dental &amp; vision insurance, with options to fit you and your family&rsquo;s needs
 </li>
 <li>
 Comprehensive and competitive benefit programs, including maternal &amp; paternal leave
 </li>
 <li>
 Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
 </li>
 <li>
 Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
 </li>
 <li>
 Four complementary tickets to every NYCFC home match
 </li>
 <li>
 Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
 </li>
 <li>
 A dynamic, ambitious, and fun work environment
 
 
 </li>
 </ul>
 
 New York City Football Club Overview
 
 
 
 At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer&rsquo;s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City&rsquo;s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
 
 
 New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bol&iacute;var among its sister clubs.
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
 
 
 https://www.mlssoccer.com/legal/privacy-policy
</div>

Director, Guest Experience

Humm

<div>Position Summary
A Kitchen Server plays a critical role in supporting seamless communication and service between the kitchen and dining room.
This position requires a strong understanding of the restaurant&rsquo;s cycle of service, dining room flow, table and position numbers, and food delivery standards. Kitchen Servers are responsible for delivering dishes accurately and efficiently while maintaining awareness of the dining room, assisting with table maintenance, and relaying important information between front- and back-of-house teams to support a smooth and thoughtful guest experience. 
Reports To: General Manager
Core Responsibilities<ul><li>
Deliver dishes to guests accurately, efficiently, and according to established food delivery standards and etiquette</li><li>
Maintain a strong understanding of dining room flow, table numbers, position numbers, and the restaurant&rsquo;s cycle of service</li><li>
Act as a liaison between the kitchen and dining room by communicating important service information clearly and efficiently</li><li>
Maintain awareness of the dining room throughout service, including monitoring tables for clearing and guest needs while moving between front- and back-of-house areas</li><li>
Demonstrate comprehensive knowledge of menu offerings, including ingredients, preparation methods, presentation, seasonality, and allergy restrictions</li><li>
Assist with daily mise en place responsibilities and properly set up service stations according to restaurant standards</li><li>
Contribute to a collaborative, fast-paced, and excellence-driven service environment through professionalism, urgency, attention to detail, and strong communication skills</li></ul>
Service &amp; Guest Experience<ul><li>
Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations</li><li>
Approach guest interactions with warmth, confidence, and approachability</li><li>
Maintain current and thorough knowledge of all food, wine, cocktail, beer, and spirits menus</li><li>
Educate guests and staff in a clear, engaging, and non-intimidating manner</li><li>
Maintain strong awareness of service pacing and coordinate beverage timing with the floor team</li><li>
Create a welcoming, comfortable, and memorable dining experience</li><li>
Demonstrate teamwork and support fellow staff during service</li><li>
Uphold all service standards, reservation notes, and allergy protocols</li></ul>
Qualifications:<ul><li>
Experience in fine dining, upscale hospitality, or beverage-focused restaurant environments preferred</li><li>
Ability to multitask and maintain composure during busy service periods</li><li>
Passion for hospitality, food, cocktails, and continued learning</li><li>
Strong experience in beverage preparation and batching</li><li>
Strong knowledge of industry trends</li><li>
Informed on current industry trends, cocktail techniques, spirits, and developments within the hospitality and beverage community</li><li>
Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move 25+ lbs, with or without reasonable accommodation</li><li>
Flexible schedule, including evenings, weekends, and holidays</li></ul>
Salary: $11.35 per hour with tip credit
This job description is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or be assigned as needed.
More detail about HUMM part of Daniel Humm Hospitality</div>

Kitchen Server

Nar Restaurant Modern Turkish Cuisine

Server (Waiter / Waitress)Job SummaryNAR is looking for friendly, professional Servers who are passionate about hospitality. This role involves taking orders, serving food and beverages, assisting guests throughout their dining experience, and delivering exceptional customer service in a fast-paced restaurant environment.Key Responsibilities<ul><li>Provide friendly, professional, and attentive service to guests throughout their dining experience.</li><li>Take food and beverage orders accurately and enter them into the POS system.</li><li>Serve food and beverages according to NAR service standards.</li><li>Ensure orders are delivered correctly and in a timely manner.</li><li>Process guest payments accurately and professionally.</li><li>Provide menu recommendations and answer guest questions confidently.</li><li>Maintain knowledge of menu items, beverages, and daily specials.</li><li>Complete opening and closing duties.</li><li>Maintain cleanliness and organization of service stations and dining areas.</li><li>Work closely with kitchen, bar, host, and support teams to ensure smooth operations.</li><li>Follow all company policies, procedures, and service standards.</li></ul>QualificationsRequired<ul><li>Previous restaurant serving experience preferred.</li><li>Strong communication and guest service skills.</li><li>Fluent English.</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask in a fast-paced environment.</li><li>Availability to work evenings, weekends, and holidays.</li></ul>Preferred<ul><li>Fine dining or upscale casual dining experience.</li><li>Familiarity with POS systems.</li><li>Wine, spirits, and beverage knowledge.</li><li>Additional language skills are a plus.</li></ul>What We're Looking For<ul><li>Passion for hospitality and guest satisfaction.</li><li>Friendly, energetic, and professional demeanor.</li><li>Strong teamwork and communication skills.</li><li>Reliable, adaptable, and detail-oriented.</li><li>Ability to remain calm and efficient under pressure.</li><li>Desire to learn and grow within the hospitality industry.</li></ul>Why Join NAR?<ul><li>Competitive compensation including tips</li><li>Employee dining discounts</li><li>Flexible scheduling</li><li>Growth and advancement opportunities</li><li>Professional hospitality training</li><li>Supportive and collaborative team environment</li></ul>Job TypeFull-Time / Part-TimeBenefits<ul><li>Employee Discount</li><li>Flexible Schedule</li></ul>Work Location: In person

Server

<div>
 With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
 
 
 
 RH is seeking a dedicated and service-focused Server to deliver an elevated dining experience that reflects the highest standards of hospitality. The ideal candidate is passionate about creating remarkable guest experiences through intention, consistency and an unwavering attention to detail. As a Server, you will play a vital role in shaping memorable moments for our guests, guiding each step of their dining journey with a genuine desire to serve, while continuing to grow your own professional expertise.
 
 
 
 YOUR RESPONSIBILITIES
 
 - Create a warm and inviting environment by providing First Class Service that reflects RH&rsquo;s standards of hospitality.
 
 - Guide each phase of the guest dining experience with confidence and care, offering knowledgeable recommendations and anticipating guest needs.
 
 - Process all guest payments efficiently and in accordance with safety, compliance and security procedures
 
 - Uphold the highest levels of quality and presentation throughout the dining room, including table maintenance, curation and overall cleanliness.
 
 - Serve as a brand ambassador by engaging warmly with guests, modeling a polished personal presentation, and maintaining expertise knowledge of RH&rsquo;s menu offerings
 
 - Champion a team-first mindset, demonstrating &ldquo;Full Hands In, Full Hands Out&rdquo; by supporting your team and ensuring the dining room remains refined and prepared at all times.
 
 
 OUR REQUIREMENTS
 
 - 3+ of experience in a high-volume, full-service restaurant environment
 
 - Candidates must have legal authorization to work in the country in which they are applying at the time of application
 
 - Must meet the minimum legal age required to serve alcohol, work certain shifts, and/or perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations
 
 - Flexibility to work weekends, holidays, and variable shifts as needed
 
 
 PHYSICAL REQUIREMENTS
 
 - Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment
 
 - Work standing and walking for extended periods of time
 
 - Commitment to proper safety and sanitation practices in a commercial kitchen environment
</div>

Explore 192+ Guest service agent in New York this July. Find roles across top companies and apply now to boost your career.

192 guest service agent jobs In New York

Hotel Front Desk Receptionist

Front Office Manager

Reservations Coordinator

Director, Guest Experience

Kitchen Server

Server

Server