receptionist

front desk receptionist

front desk agent

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

guest service agent

The Yale Club of New York City

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Front Desk Representative, is responsible for providing exceptional customer service and ensuring guest satisfaction in various hospitality establishments such as hotels, resorts, and other accommodation facilities. The primary role of a guest service agent is to assist guests during their stay and handle their requests and inquiries efficiently. Here is a general job description for a guest service agent:
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcoming Guests: Greet guests with a warm and friendly attitude, providing a positive first impression and creating a welcoming atmosphere.
  </li>
  <li>
   Check-In and Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, issuing keys, and processing payments.
  </li>
  <li>
   Reservation Management: Assist guests with making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities.
  </li>
  <li>
   Customer Service: Provide exceptional customer service by promptly addressing guest inquiries, concerns, and requests via in-person interaction, telephone, email, or other communication channels.
  </li>
  <li>
   Guest Assistance: Offer assistance and information on hotel facilities, services, and local attractions. Help guests with transportation arrangements, restaurant reservations, and other special requests.
  </li>
  <li>
   Problem Resolution: Resolve guest complaints or issues promptly and effectively, ensuring guest satisfaction. Escalate complex problems to appropriate management personnel when necessary.
  </li>
  <li>
   Safety and Security: Maintain a secure and safe environment by following established procedures, monitoring access, and reporting any suspicious activities or incidents to the appropriate authorities.
  </li>
  <li>
   Cash Handling: Handle cash, credit card transactions, and other payment methods accurately, following established procedures and ensuring the security of financial transactions.
  </li>
  <li>
   Administrative Tasks: Perform various administrative duties, including maintaining guest records, updating reservations system, preparing reports, and completing other assigned tasks.
  </li>
  <li>
   Collaboration: Collaborate effectively with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and address guest needs.
  </li>
  <li>
   Knowledge Update: Stay updated on hotel policies, procedures, services, and local attractions to provide accurate information to guests.
  </li>
  <li>
   Multitasking: Manage multiple tasks simultaneously, such as answering phone calls, checking guests in or out, and addressing guest inquiries, while maintaining a professional and composed demeanor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
 </strong>
 Competitive health plans which include medical, dental, vision, Flexible Spending Accounts; Commuter Benefits; Retirement Plan (401(k)); Life Insurance; Long Term and Short Term Disability; Paid Time Off Program; Sick Leave; Paid Family Leave and Family Medical Leave which include maternity and paternity leave, etc.
 <br/>
 <br/>
 <strong>
  Manager&rsquo;s Signature:
 </strong>
 <em>
  <strong>
   Essential functions listed in this job description are not all-inclusive. The Front Desk Representative may assign additional duties and responsibilities.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Salary Range:
 </strong>
 $31.35Hr
</div>


FRONT DESK REPRESENTATIVE

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

PBX Operator

MCR Hotels

Sheraton New York Time Square
<br><br>
<b>SECTION ONE:</b> MCR Universal Role Standards
<br><br>
EXECUTIVE SUMMARY
<br><br>
CLEANLINESS and FRIENDLINESS!
<br>The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
<br><br>
AREAS OF EXCELLENCE
<br><ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
<br>1. Happy Guests
<br><ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
<br><ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
<br><ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
<br><ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
<b>SECTION TWO:</b> Front Desk Agent, Role Specific Duties and Expectations
<br><br>
The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
<br><br>
Other Duties and Expectations
<br><ul>
<li>Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.</li>
<li>Rate Schedule: Up-to-date understanding of room rates, promotions.</li>
<li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li>
</ul>
<b>SECTION THREE:</b> Success Metrics
<br><br>
Happy Guests
<br><ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
<br><ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
<br><ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
<br><ul>
<li>Management Performance Ratings</li>
</ul>
<b>SECTION FOUR:</b> Qualifications & Requirements
<br><br>
<b>Qualifications & Requirements:</b><br>
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
<b>Physical Working Demands & Working Environment:</b><br>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
<br><ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Occasionally required to lift packages or general office equipment.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
<br><br>
<b>Language + Reasoning Skills:</b><br>
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
<b>Note:</b> This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
<br><br>
Our Company
<br><ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
<br><ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>


Front Desk Agent

<div>
 <strong>
  <strong>
   Lexington Hotel, Autograph Collection - NYC
  </strong>
  <br/>
  <br/>
 </strong>
 <strong>
  SECTION ONE: MCR Universal Role Standards
  <br/>
  <br/>
 </strong>
 <strong>
  Executive Summary
  <br/>
  <br/>
 </strong>
 CLEANLINESS and FRIENDLINESS!
 <br/>
 <br/>
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 <br/>
 <br/>
 <strong>
  AREAS OF EXCELLENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Happy Guests
  </li>
  <li>
   Spotless Cleanliness
  </li>
  <li>
   Product Consistency &amp; Quality
  </li>
  <li>
   Teamwork
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties and Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Happy Guests
  </li>
  <li>
   Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
  </li>
  <li>
   Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
  </li>
  <li>
   Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
  </li>
  <li>
   Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
  </li>
  <li>
   Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
  </li>
  <li>
   Events: Awareness and support for all groups and events at the hotel.
  </li>
  <li>
   Technology: Understanding of relevant technology for each role.
  </li>
  <li>
   Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  </li>
  <li>
   Spotless Cleanliness
  </li>
  <li>
   Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
  </li>
  <li>
   Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  </li>
  <li>
   Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  </li>
  <li>
   Product Consistency &amp; Quality
  </li>
  <li>
   Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
  </li>
  <li>
   Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
  </li>
  <li>
   Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Communication: Communication between Team Members should be clear, honest, and professional.
  </li>
  <li>
   Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
  </li>
  <li>
   Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
  <br/>
  <br/>
 </strong>
 The core mission of the
 <strong>
  Front Desk Agent
 </strong>
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 <br/>
 <br/>
 <strong>
  Other Duties And Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
  </li>
  <li>
   Rate Schedule: Up-to-date understanding of room rates, promotions.
  </li>
  <li>
   Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION THREE: Success Metrics
  <br/>
  <br/>
 </strong>
 <strong>
  Happy Guests
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Management Performance Ratings
  </li>
  <li>
   Guest Satisfaction Scores/Intent to Return
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Spotless Cleanliness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   GM/AGM Spot Checks
  </li>
  <li>
   Leadership Walk-throughs (RVP, etc.)
  </li>
  <li>
   Guest Ratings/Reviews
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product Consistency &amp; Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Checklist Tracking
  </li>
  <li>
   Management Performance Ratings
  </li>
  <li>
   Guest Ratings
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Management Performance Ratings
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION FOUR: Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a hospitality, service, consumer-facing franchise or related field preferred.
  </li>
  <li>
   Can-Do Attitude: Must have a positive attitude and willingness to learn.
  </li>
  <li>
   Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
  </li>
  <li>
   Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
  </li>
  <li>
   Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  </li>
  <li>
   Communication Skills: Must be able to convey information and ideas clearly.
  </li>
  <li>
   Hospitality and Guest Service: Must have a desire to serve all guests.
  </li>
  <li>
   Age Requirement: Must be 18 years of age or older to perform this job.
  </li>
  <li>
   Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  </li>
  <li>
   Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  </li>
  <li>
   Breaks: Clock in/out for breaks at the designated time on your schedule.
  </li>
  <li>
   Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Working Demands &amp; Working Environment
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <br/>
 <br/>
 <ul>
  <li>
   Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  </li>
  <li>
   Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
  </li>
  <li>
   Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  </li>
  <li>
   Inspect and visually observe details at close range (within a few feet) and from long range.
  </li>
  <li>
   Occasionally required to lift packages or general office equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 <br/>
 <br/>
 <strong>
  Language + Reasoning Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Read, write, understand and communicate with others effectively using the English language.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note:
 </strong>
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 <strong>
  Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 </strong>
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 <br/>
 <br/>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MCR is the 3rd-largest hotel owner-operator in the United States.
  </li>
  <li>
   Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  </li>
  <li>
   MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  </li>
  <li>
   MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  </li>
  <li>
   MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
  </li>
  <li>
   MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  </li>
  <li>
   For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer/What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hotel Discounts
  </li>
  <li>
   Weekly Pay
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Retirement Options
  </li>
  <li>
   Referral bonuses
  </li>
  <li>
   Career advancement &amp; upward mobility
  </li>
  <li>
   Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
  </li>
 </ul>
</div>


STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

BRIDGETON

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT THE ROLE
  <br/>
  <br/>
 </strong>
 Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.
 <br/>
 <br/>
 <strong>
  Essential Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Properly secure guest information.
  </li>
  <li>
   Able to learn safety, emergency, and accident prevention policies and procedures.
  </li>
  <li>
   Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
  </li>
  <li>
   Understand and adhere to proper credit card and cash handling policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Requirements Of This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
  </li>
  <li>
   Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
  </li>
  <li>
   Report any unusual occurrences or requests to the manager or assistant manager.
  </li>
  <li>
   Manage and resolves all guest complaints in a professional and courteous manner.
  </li>
  <li>
   Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance,
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent.
  </li>
  <li>
   Previous hotel-related experience preferred.
  </li>
  <li>
   Working knowledge of Microsoft Word and Excel.
  </li>
  <li>
   Ability to work a flexible schedule, including weekends and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
 </em>
</div>


Tribeca Front Desk Agent Full Time

Soho House & Co.

<div><p><b>The role&hellip;</b></p>
<p>
At Soho House the <b>Front Desk, Overnight Agent</b> assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.</p>
<p>
A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.</p>
<p><b>
Main Duties</b></p>
<ul>
<li>Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe</li>
<li>Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property</li>
<li>Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.</li>
<li>Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)</li>
<li>Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily</li>
<li>Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience</li>
<li>Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler</li>
<li>Team player with general phone etiquette and participate in Daily Shift briefings.</li>
</ul>
<p><b>Required Skills/Qualifications</b></p>
<ul>
<li>At least 1 year of similar role or customer service / facing role</li>
<li>Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.</li>
<li>Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera</li>
<li>Problem solving skills and bring conflict resolution to any anticipated or current matter</li>
<li>Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment</li>
<li>Strong communication skills and ability to understand and follow written and verbal instructions</li>
<li>Flexible schedule and ability to work nights, weekends and holiday's (as needed)</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Must be able to seize, grasp, turn and hold objects with hands.</li>
<li>Must be able to make periodical fast paced movements are required to go from one part of the property to others.</li>
<li>Must be able to move, pull, push, carry or lift at least 30 pounds.</li>
<li>Must be able to occasionally kneel, bend, crouch and climb is required.</li>
<li>Must be able to perform physical activities such as lifting, cleaning, and stooping.</li>
<li>Must be able to stand, walk, lift, and bend for long periods of time.</li>
</ul>
<p><b>Why work with us...</b></p>
<p>
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.</p>
<ul>
<li><b>Health Care + 401K: </b>Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li>
<li><b>Paid Time Off: </b>Full- Time Employees have sick day's + vacation days</li>
<li><b>Career Development: </b>Soho House can progress your career domestically or internationally as well as managerially or technically</li>
<li><b>Soho Impact:</b> Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li>
<li><b>Learning &amp; Development: </b>An extensive range of internally and externally run courses are available for all employees.</li>
<li><b>Cookhouse &amp; House Tonic: </b>Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li>
<li><b>Team Events: </b>From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
<li><b>Team Meal: </b>Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li></ul></div>

Overnight Front Desk Agent - Soho House New York

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