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customer service associate Jobs in Chicago

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customer service representative Jobs in Chicago

customer service representative

front desk clerk

guest services agent

Omni Hotels

Omni Chicago Hotel
<br><br>
Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.
<br><br>
At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
<br><br>
<b>Overview:</b><br>
The Guest Services Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Use friendly and appropriate expressions when engaging guests</li>
<li>Be able to perform all front desk agent checklists AM, PM and Overnight (if needed)</li>
<li>Be able to use the hotel telephone systems</li>
<li>Be able to perform all Ideal Services checklists AM, PM, and Overnight (if needed)</li>
<li>Follow-up with guest complaints to ensure that any problems are resolved</li>
<li>Direct guests to the Front Desk or meeting rooms</li>
<li>Assist in the management of hotel guest’s amenity program</li>
<li>Assist in management and execution of the hotels pre-arrival, during stay and pre-departure calls.</li>
<li>Notify the Front Desk and Guest Services of VIP arrivals whenever possible</li>
<li>Engage in conversation with as many guests as possible</li>
<li>Perform as “backup buddy” in the absence of a loyalty ambassador.</li>
<li>Assist in the management of hotels text messaging and email correspondence with guests</li>
<li>Attend all designated staff meetings and training sessions</li>
<li>Work closely with all operating departments on the execution of our property VIP program.</li>
<li>Maintain lobby presence during peak times in an effort to greet guests, escort guests and assist in management of front drive during high demand periods.</li>
<li>Assist in the planning and execution of lobby activations during peak demand periods.</li>
<li>Complete all tasks assigned by manager</li>
<li>Aid guests in locating other areas of the hotel (walk them to destination if possible)</li>
<li>Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets</li>
<li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Previous experience with hotel guest services highly preferred</li>
<li>Intermediate Microsoft office experience highly preferred</li>
<li>Excellent customer service skills</li>
<li>Must have strong communication, presentation, training and organizational skills</li>
<li>Maintain a professional business appearance, attitude and performance</li>
<li>Must be able to work a flexible schedule including weekends and holidays</li>
<li>Ability to stand, sit, walk for extended portions of the work day</li>
<li>Ability to lift up to 50lbs</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Guest Services Agent

16 on Center

<div>Description:
<p><b>
About Us:</b></p><p>
16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.</p><p>
Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.</p><p><b>
Position Summary</b></p><p>
As a <b>Barricade Security Agent</b> at <b>Thalia Hall</b>, you will play a key role in ensuring the safety and security of our guests, artists, and staff while delivering an unparalleled concert-going experience. As a venue, we strive to be #1 in Safety and Hospitality, and this role is critical to delivering on that standard. This position operates at the front-of-stage barricade during live concerts and high-energy events, where you will help maintain stage safety, manage crowd movement, and assist with crowd-surfing situations. Whether checking IDs, securing backstage access, or supporting crowd management, your focus will be on maintaining a safe, welcoming environment while upholding our high standards of hospitality.</p><h3 class="jobSectionHeader"><b>
Additional Responsibilities Include but Are Not Limited To:</b></h3><ul><li>
Assist with employee and guest ingress, greet and direct crowds, check IDs, and enforce credential checks for backstage and artist areas</li><li>
Supervise barricades, the photo pit, and front-of-stage areas to maintain crowd control and support crowd-surfing situations</li><li>
Monitor guest behavior to ensure safe crowd management and address inappropriate or unsafe conduct in a timely manner</li><li>
Roam the venue and surrounding perimeter to ensure all access points are secure</li><li>
Guide guests throughout the venue (restrooms, merchandise, VIP, ADA areas, etc.)</li><li>
Assist guests needing medical attention by contacting medical services via radio</li><li>
Escort artists and touring personnel as needed while maintaining professionalism and discretion</li><li>
Work with the House team to document major incidents during events to support accurate record-keeping</li><li>
Resolve guest issues with strong customer service and identify when to escalate to management for additional support</li><li>
Enforce the house code of conduct and foster an inclusive, respectful, and welcoming environment</li><li>
Learn, communicate, and follow established emergency and evacuation procedures</li><li>
Maintain clear and consistent communication with team members and supervisors throughout events</li><li>
Perform other tasks or projects as assigned by management</li></ul>
Requirements:
<p><b>
About You</b></p><ul><li>
Previous security experience in music venues or events preferred; military, athletic, or similar experience is a plus</li><li>
Current PERC license preferred but not required</li><li>
Strong communication skills with a professional demeanor and ability to work effectively within a team</li><li>
Friendly and approachable with a strong guest service mindset</li><li>
Adaptable and proactive, willing to jump in where needed, whether checking IDs, working barricade, escorting artists, or handling guest issues</li><li>
Ability to remain calm under pressure and confidently de-escalate difficult or intoxicated guests in a safety-minded manner</li><li>
Comfortable working barricade positions, including assisting with crowd surfers and managing high-energy crowd situations</li><li>
Ability to stand and walk for extended periods (5&ndash;6 hours at a time) and perform physical tasks including climbing stairs, bending, stooping, reaching, and carrying</li><li>
Must be able to work in both indoor and outdoor environments in varying temperatures and tolerate high noise levels (earplugs encouraged)</li><li>
Must be able to communicate via walkie-talkie using an in-ear earpiece</li><li>
Flexible availability, including late nights, weekends, holidays, and up to 30 hours per week</li><li>
Must be 21 years of age or older</li><li>
Commitment to inclusivity and respect for all cultures, music, and art forms</li></ul><h3 class="jobSectionHeader"><b>
Additional Requirements</b></h3><ul><li>
Mandatory Availability: Open availability is required during Lollapalooza week (end of July/early August) and New Year&rsquo;s Eve. Time-off requests for these dates will not be considered unless discussed upon hiring.</li><li>
Professionalism &amp; Discretion: Employees must maintain composure, professionalism, and maturity around artists and touring personnel at all times.</li></ul><h3 class="jobSectionHeader"><b>
Position Details &amp; Benefits</b></h3><ul><li>
Job Type: Part-Time, Hourly</li><li>
Compensation: $20/hour</li><li>
Paid leave and paid sick leave in accordance with Chicago requirements.</li><li>
Dining discounts at 16 On Center properties and complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.</li><li>
Transit benefits through a pre-tax payroll deduction program</li><li>
401(k) retirement plan with company match, once eligibility requirements are met.</li></ul></div>

Barricade Security Agent

ABM Industries Inc.

<p></p><div><p>We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.</p>
<p><b>
Pay:</b> $16.60 Hourly Rate</p>
<p>
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s experience, skills, abilities, geographic location, and alignment with market data.</p>
<p>
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members</p>
<p>
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1</p><p></p><ul><li>Act as a Welcome Ambassador for arriving visitors
</li></ul><ul><li>Greet and engage with visitors in and around the facility area to offer informational assistance
</li></ul><ul><li>Communicate effectively with guest regarding services available
</li></ul><ul><li>Assist (aka Wheelchair Agent) with transporting of guest in wheelchairs
</li></ul><ul><li>Escort unaccompanied minors
</li></ul><ul><li>Assist with baggage as required
</li></ul><ul><li>Coordinate lines at check-in to ensure a smooth, orderly and efficient flow
</li></ul><ul><li>Transfer and distribute wheelchairs as needed
</li></ul><ul><li>Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
</li></ul><ul><li>Report hazards and incidents encountered in daily operation
</li></ul><ul><li>Follow safety precautions at all times
</li></ul><p></p><div>
Basic Qualifications:<br>
<ul><li>Must be 18 years of age or older</li></ul>
&bull; No experience required and on-the-job training provided &bull; No high school diploma, GED or college degree required</div>
<div>
Preferred Qualifications:<br>
<ul><li>One (1) year of prior customer service or similar experience preferred</li></ul></div><p></p><div>
<b>About Us</b>
<br>
<br>
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
<br>
<br>
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
<br>
<br>
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
<br>
<br>
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
<br>
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div><p></p>

Patient Transporter

State Farm

<div><div><div>Position Overview<br>
</div><div>Do you have aspirations to run your own business? If so, you may want to consider working in the office of Diana Sanchez - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.<br>
</div><div>Responsibilities<br>
</div><ul><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
<li>Work with the agent to establish and meet marketing goals.</li>
<li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li>
</ul><div>As an Agent Team Member, you will receive...<br>
</div><ul><li>Salary plus commission/bonus</li>
<li>Paid time off (vacation and personal/sick days)</li>
<li>Growth potential/Opportunity for advancement within my agency</li>
</ul><div>Requirements<br>
</div><ul><li>Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred</li>
<li>Successful track record of meeting sales goals/quotas preferred</li>
<li>Interest in marketing products and services based on customer needs</li>
<li>Excellent interpersonal skills</li>
<li>Excellent communication skills - written, verbal and listening</li>
<li>Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams</li>
<li>People-oriented</li>
<li>Self-motivated</li>
<li>Detail oriented</li>
<li>Pride in getting work done accurately and timely</li>
<li>Ability to work in a team environment</li>
<li>Ability to multi-task</li>
<li>Ability to make presentations to potential customers</li>
<li>Achieve mutually agreed upon marketing goals</li>
<li>Property and Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
</ul><div>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.<br>
</div><div>This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm.</div></div></div>

Insurance Account Position - State Farm Agent Team Member

The Hartford

<div>VP IT Management - IM04AE<p>
We&rsquo;re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals &ndash; and to help others accomplish theirs, too. Join our team as we help shape the future.<br>
</p><p></p><p>At The Hartford, we&rsquo;re building the next generation of AI capabilities that power real business decisions&mdash;from predictive models that shape risk and pricing to AI agents that help people work smarter. To lead this effort, we are seeking a Vice President of AI Platform who brings together strong engineering discipline, practical innovation, and sound governance.</p><p>
This role sits at the center of the company&rsquo;s AI strategy and is responsible for shaping and operating an enterprise AI platform that supports predictive modeling, generative AI, and agent‑based systems, operating reliably across AWS and Google Cloud. Equally important, the role ensures these capabilities are safe, well governed, and trusted by the business.</p><p>
The Vice President of AI Platform leads a senior organization of platform engineers, MLOps and reliability specialists, and enablement leaders, partnering closely with Data &amp; Analytics, Security, Risk, Legal, and business leaders to enable rapid delivery aligned with enterprise standards.</p><p>
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT; Charlotte, NC; Chicago, IL; Columbus, OH) will be expected to work in an office three days per week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates must be authorized to work in the U.S. without company sponsorship.</p><p>
Key Responsibilities:</p><br>
<ul><li>
Building and Evolving the AI platform - Setting the direction for a multi‑cloud AI platform that supports a wide range of workloads&mdash;from classical predictive models to modern GenAI and multi‑agent systems. This includes establishing clear architectural standards for security, data access, identity, and deployment, while still giving teams the flexibility they need to deliver.</li><li>
Predictive Model Enablement - A core part of the platform is making predictive modeling easier to build, deploy, and operate at scale. This role will oversee standardized pipelines for features, training, validation, deployment, and monitoring. Ensuring models meet expectations around performance, explainability, fairness, and auditability &ndash; critical requirements in a regulated environment.</li><li>
AI Agents and Multi‑agent Systems &ndash; Leading the enablement of AI agents, including more advanced multi‑agent patterns where agents collaborate, review each other&rsquo;s work, or operate with human oversight. Responsibilities include providing reference architectures, shared services, and guardrails so teams can build agent‑based solutions that are effective, observable, and safe.</li><li>
Agentic Analytics and Conversational BI - The platform will support conversational analytics and agent‑driven insights grounded in trusted data. This role will help establish and scale a strong semantic layer using Looker and/or Snowflake so metrics, dimensions, and predictions remain consistent, whether they&rsquo;re surfaced in dashboards or through natural‑language interactions.</li><li>
Developer Experience and Enablement &ndash; This role heavily invests in developer experience, creating clear &ldquo;paved paths&rdquo; for teams building models and agents. This includes templates, APIs, and tooling, such as Antigravity and the Gemini CLI&mdash;that shorten the path from idea to production and reduce one‑off engineering work.</li><li>
MLOps, LLMOps, and Reliability - Running AI in production requires discipline. This leader will ensure strong practices around CI/CD, versioning, evaluation, monitoring, and rollback for both models and agents. Accountable for platform reliability, with clear SLOs, capacity planning, incident response, and cost visibility.</li><li>
Cloud Platform Operations - Supporting and standardizing SageMaker for training, experimentation, and inference on AWS. On Google Cloud, automating Vertex AI environments, pipelines, and deployments, using infrastructure‑as‑code and self‑service patterns wherever possible.</li><li>
Gemini Enterprise Enablement &ndash; The role will guide how Gemini Enterprise is adopted across the company: defining secure usage patterns, grounding strategies, access controls, and integrations that align with enterprise risk and compliance expectations.</li><li>
Governance, Risk, and Responsible AI - Working closely with Risk, Legal, Compliance, and Security to embed governance directly into the platform. This includes model and agent registries, approval workflows, lineage, audit trails, and policy enforcement, designed to protect the company without slowing innovation.</li><li>
Training and Adoption - Overseeing training and enablement for predictive modeling, AI agent development, and safe production practices. Applying a strong customer‑success lens on the platform, using feedback and adoption metrics to guide continuous improvement.</li><li>
Leadership and Influence - As a VP-level leader, this role will hire and develop strong leaders, set clear expectations, and create an environment where teams do their best work. It also partners closely with senior executives across technology and the business, communicating clearly and backing decisions with sound judgment and data.</li></ul><p>
Qualifications:</p><br>
<ul><li>
15+ years of experience leading AI, ML, or platform engineering organizations at enterprise scale</li><li>
Proven ability to scale teams, platforms, and operating models in complex environments. Bachelor&rsquo;s or master&rsquo;s degree in computer science, engineering, or a related field (preferred)</li><li>
Deep understanding of how predictive models, LLMs, and AI agents behave in production</li><li>
Experience operating AI systems with strong discipline around reliability, performance, and lifecycle management</li><li>
Hands‑on experience designing and operating AI/ML platforms on AWS and Google Cloud</li><li>
Strong working knowledge of training, experimentation, inference, and pipeline orchestration in cloud environments</li><li>
Expertise across feature pipelines, evaluation metrics, CI/CD, monitoring, and rollback strategies</li><li>
Ability to make and explain tradeoffs between reliability, scalability, cost, and speed</li><li>
Demonstrated experience partnering with Risk, Legal, Compliance, and Security teams</li><li>
Strong understanding of governance controls required in regulated enterprise environments</li><li>
Ability to communicate complex technical topics clearly to senior executives and business leaders</li><li>
Trusted partner to technology and business stakeholders, with sound judgment backed by data</li><li>
Experience leading large, distributed teams through clear expectations and strong talent development</li><li>
Proven track record of translating strategy into measurable outcomes, with accountability for execution and results.</li></ul><p><b>
Compensation</b></p><p>
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford&rsquo;s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:</p>
$222,480 - $333,720<p>
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age</p></div>

VP of AI Platform

Accenture

<div><div><div><p><b>Overview</b></p></div><div><p>
We are seeking a Content Strategist who understands how agentic commerce transforms content from static marketing assets into structured, machine-interpretable systems that power discovery, decisioning, and autonomous transactions.</p></div><div><p>
This role blends content strategy, information architecture, semantic modeling, and applied AI literacy with a deep understanding of Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO). You will architect AI-native, agent-compatible content ecosystems that are brand-forward, structurally precise, and continuously optimized through signals, metadata, and feedback loops.</p></div><div><p>
These content systems will enable brands to perform effectively in environments where intelligent agents shape discovery, interpret structured information, and increasingly act on behalf of customers.</p></div><p></p><div><p><b><br>
Job Responsibilities</b></p></div><div><p><i>
Content Architecture for AI-Native Commerce Ecosystems</i><i>.</i> Designing structured content systems that enable intelligent agent reasoning and optimization, including:</p></div><div><ul><li><p>
Developing modular content architectures that support reuse, recombination, and personalization across channels.</p></li></ul></div><div><ul><li><p>
Defining taxonomies, ontologies, and metadata schemas that dramatically improve agent comprehension and retrieval accuracy.</p></li></ul></div><div><ul><li><p>
Designing content models that enable structured comparison, decision support, and generative reinterpretation.</p></li></ul></div><div><ul><li><p>
Ensuring product, service, and policy content is machine-readable, semantically rich, and aligned to agent-driven discovery patterns.</p></li></ul></div><p></p><div><p><i><br>
GEO &amp; AEO Content Strategy</i><i>.</i> Building content systems optimized for LLM-mediated search, answer engines, and agent-driven journeys, including:</p></div><div><ul><li><p>
Identifying priority content domains that influence agent recommendations and autonomous decision-making.</p></li></ul></div><div><ul><li><p>
Designing structured content frameworks that enhance findability, answer precision, and authoritative positioning.</p></li></ul></div><div><ul><li><p>
Partnering with GEO practitioners to translate model insights into content refinements and structured improvements.</p></li></ul></div><div><ul><li><p>
Establishing standards for multimodal content (text, visual, structured data) that support generative outputs and adaptive responses.</p></li></ul></div></div><p></p><div><div><p><i><br>
Modular Creative &amp; Narrative Systems</i><i>.</i> Ensuring brand storytelling translates effectively into machine-operable structures, including:</p></div><div><ul><li><p>
Designing modular messaging systems that preserve brand integrity while enabling dynamic recombination.</p></li></ul></div><div><ul><li><p>
Identifying controllable content variables&mdash;tone, framing, attributes&mdash;that can be tuned and optimized over time.</p></li></ul></div><div><ul><li><p>
Translating brand voice into structured components that conversational and AI systems can deploy consistently.</p></li></ul></div><div><ul><li><p>
Collaborating with Creative, Conversation Design, and Experience teams to ensure content systems support cohesive agent-mediated journeys.</p></li></ul></div><p></p><div><p><i><br>
Optimization-Centered Content Governance</i><i>.</i> Embedding experimentation and continuous improvement into the content lifecycle, including:</p></div><div><ul><li><p>
Designing experiments that test narrative structures, attribute framing, metadata schemas, and structured content variations.</p></li></ul></div><div><ul><li><p>
Establishing performance measurement frameworks tied to agent retrieval, recommendation frequency, and conversion influence.</p></li></ul></div><div><ul><li><p>
Translating optimization outcomes into scalable governance standards for marketing, commerce, and CX teams.</p></li></ul></div><div><ul><li><p>
Ensuring content ecosystems evolve continuously through systematic testing, signal analysis, and model feedback loops.</p></li></ul></div><p></p><div><p><i><br>
Enterprise Content Enablement &amp; Cross-Functional Leadership</i><i>.</i> Operating at a level to drive alignment across large organizations, including:</p></div><div><ul><li><p>
Leading cross-functional workshops to align marketing, commerce, product, legal, and technology teams around AI-native content strategy.</p></li></ul></div><div><ul><li><p>
Defining enterprise-wide content standards that enable scalability and long-term governance.</p></li></ul></div><div><ul><li><p>
Advising clients on content operating model transformation required for agentic commerce.</p></li></ul></div><div><ul><li><p>
Providing strategic guidance to senior stakeholders on risks, opportunities, and competitive positioning in AI-mediated ecosystems.</p></li></ul></div></div></div>
<br>
<div><div><div><p><b>Basic Qualifications:
</b></p><div><ul><li><p>5+ years of experience in content strategy, structured content systems, or enterprise information architecture, including industry experience in Retail and Consumer Goods &amp; Services.</p></li></ul></div><p></p><p><b>
Preferred Qualifications</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in communications, Information Architecture, Design, Journalism, Library &amp; Information Science, or a related field.</p></li></ul></div></div><div><div><ul><li>
Demonstrated expertise in taxonomy development, ontology design, metadata modeling, and modular content frameworks.</li></ul></div><div><ul><li><p>
Familiarity with Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) principles.</p></li></ul></div><div><ul><li><p>
Experience partnering with data science, AI, and engineering teams to implement structured content solutions.</p></li></ul></div><div><ul><li><p>
Exceptional communication skills with the ability to engage senior client stakeholders.</p></li></ul></div><div><ul><li><p>
Strong understanding of production-ready specifications and governance models for scalable content systems.</p></li></ul></div><div><ul><li><p>
A passion for innovation and a commitment to helping clients responsibly adopt AI-driven content ecosystems.</p></li></ul></div></div><p></p><p><br>
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.<br>
We anticipate this job posting will be posted until 04/07/2026<br>
<br>
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:</p><p></p><p>
U.S. Employee Benefits | Accenture</p><p><br>
Role Location Annual Salary Range<br>
California $73,800 to $182,600<br>
Cleveland $68,300 to $146,100<br>
Colorado $73,800 to $157,800<br>
District of Columbia $78,500 to $168,000<br>
Illinois $68,300 to $157,800<br>
Maryland $73,800 to $157,800<br>
Massachusetts $73,800 to $168,000<br>
Minnesota $73,800 to $157,800<br>
New York $68,300 to $182,600<br>
New Jersey $78,500 to $182,600<br>
Washington $80,200 to $168,000</p><p></p><p><b>
Requesting an Accommodation</b></p><p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p><p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><p></p><p><b><br>
Equal Employment Opportunity Statement</b></p><p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><p>
For details, view a copy of the Accenture Equal Opportunity Statement</p><p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p><p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><p></p><p><b><br>
Other Employment Statements</b></p><p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p><p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p><p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.</p><p>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p><p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.</p><p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>

Content Strategist | Agentic Commerce

Logic, Inc.

<div><div>Creative Design Associate Manager | Mid-Level | Full time
</div><div>Job No. R00317980 | Chicago, IL</div></div>
<br><div><div><div><div><p><b>Overview</b></p></div><div><p>
We are seeking a Content Strategist who understands how agentic commerce transforms content from static marketing assets into structured, machine-interpretable systems that power discovery, decisioning, and autonomous transactions.</p></div><div><p>
This role blends content strategy, information architecture, semantic modeling, and applied AI literacy with a deep understanding of Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO). You will architect AI-native, agent-compatible content ecosystems that are brand-forward, structurally precise, and continuously optimized through signals, metadata, and feedback loops.</p></div><div><p>
These content systems will enable brands to perform effectively in environments where intelligent agents shape discovery, interpret structured information, and increasingly act on behalf of customers.</p></div><p></p><div><p><b><br>
Job Responsibilities</b></p></div><div><p><i>
Content Architecture for AI-Native Commerce Ecosystems.</i> Designing structured content systems that enable intelligent agent reasoning and optimization, including:</p></div><div><ul><li><p>
Developing modular content architectures that support reuse, recombination, and personalization across channels.</p></li></ul></div><div><ul><li><p>
Defining taxonomies, ontologies, and metadata schemas that dramatically improve agent comprehension and retrieval accuracy.</p></li></ul></div><div><ul><li><p>
Designing content models that enable structured comparison, decision support, and generative reinterpretation.</p></li></ul></div><div><ul><li><p>
Ensuring product, service, and policy content is machine-readable, semantically rich, and aligned to agent-driven discovery patterns.</p></li></ul></div><p></p><div><p><i><br>
GEO &amp; AEO Content Strategy.</i> Building content systems optimized for LLM-mediated search, answer engines, and agent-driven journeys, including:</p></div><div><ul><li><p>
Identifying priority content domains that influence agent recommendations and autonomous decision-making.</p></li></ul></div><div><ul><li><p>
Designing structured content frameworks that enhance findability, answer precision, and authoritative positioning.</p></li></ul></div><div><ul><li><p>
Partnering with GEO practitioners to translate model insights into content refinements and structured improvements.</p></li></ul></div><div><ul><li><p>
Establishing standards for multimodal content (text, visual, structured data) that support generative outputs and adaptive responses.</p></li></ul></div></div><p></p><div><div><p><i><br>
Modular Creative &amp; Narrative Systems.</i> Ensuring brand storytelling translates effectively into machine-operable structures, including:</p></div><div><ul><li><p>
Designing modular messaging systems that preserve brand integrity while enabling dynamic recombination.</p></li></ul></div><div><ul><li><p>
Identifying controllable content variables&mdash;tone, framing, attributes&mdash;that can be tuned and optimized over time.</p></li></ul></div><div><ul><li><p>
Translating brand voice into structured components that conversational and AI systems can deploy consistently.</p></li></ul></div><div><ul><li><p>
Collaborating with Creative, Conversation Design, and Experience teams to ensure content systems support cohesive agent-mediated journeys.</p></li></ul></div><p></p><div><p><i><br>
Optimization-Centered Content Governance.</i> Embedding experimentation and continuous improvement into the content lifecycle, including:</p></div><div><ul><li><p>
Designing experiments that test narrative structures, attribute framing, metadata schemas, and structured content variations.</p></li></ul></div><div><ul><li><p>
Establishing performance measurement frameworks tied to agent retrieval, recommendation frequency, and conversion influence.</p></li></ul></div><div><ul><li><p>
Translating optimization outcomes into scalable governance standards for marketing, commerce, and CX teams.</p></li></ul></div><div><ul><li><p>
Ensuring content ecosystems evolve continuously through systematic testing, signal analysis, and model feedback loops.</p></li></ul></div><p></p><div><p><i><br>
Enterprise Content Enablement &amp; Cross-Functional Leadership.</i> Operating at a level to drive alignment across large organizations, including:</p></div><div><ul><li><p>
Leading cross-functional workshops to align marketing, commerce, product, legal, and technology teams around AI-native content strategy.</p></li></ul></div><div><ul><li><p>
Defining enterprise-wide content standards that enable scalability and long-term governance.</p></li></ul></div><div><ul><li><p>
Advising clients on content operating model transformation required for agentic commerce.</p></li></ul></div><div><ul><li><p>
Providing strategic guidance to senior stakeholders on risks, opportunities, and competitive positioning in AI-mediated ecosystems.</p></li></ul></div></div></div></div>
<br><div><div><div><p><b>Basic Qualifications:
</b></p><div><ul><li><p>5+ years of experience in content strategy, structured content systems, or enterprise information architecture, including industry experience in Retail and Consumer Goods &amp; Services.</p></li></ul>
</div><p></p><p><b>Preferred Qualifications</b></p>
</div><div><ul><li><p>Bachelor&rsquo;s degree in communications, Information Architecture, Design, Journalism, Library &amp; Information Science, or a related field.</p></li></ul>
</div></div><div><div><ul><li>Demonstrated expertise in taxonomy development, ontology design, metadata modeling, and modular content frameworks.</li></ul>
</div><div><ul><li><p>Familiarity with Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) principles.</p></li></ul>
</div><div><ul><li><p>Experience partnering with data science, AI, and engineering teams to implement structured content solutions.</p></li></ul>
</div><div><ul><li><p>Exceptional communication skills with the ability to engage senior client stakeholders.</p></li></ul>
</div><div><ul><li><p>Strong understanding of production-ready specifications and governance models for scalable content systems.</p></li></ul>
</div><div><ul><li><p>A passion for innovation and a commitment to helping clients responsibly adopt AI-driven content ecosystems.</p></li></ul><br>
</div></div><p></p><p><br>
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.<br>
We anticipate this job posting will be posted until 04/07/2026<br>
<br>
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:</p>
<p></p>
<p></p><p>U.S. Employee Benefits | Accenture</p><p><br>
Role Location Annual Salary Range<br>
California $73,800 to $182,600<br>
Cleveland $68,300 to $146,100<br>
Colorado $73,800 to $157,800<br>
District of Columbia $78,500 to $168,000<br>
Illinois $68,300 to $157,800<br>
Maryland $73,800 to $157,800<br>
Massachusetts $73,800 to $168,000<br>
Minnesota $73,800 to $157,800<br>
New York $68,300 to $182,600<br>
New Jersey $78,500 to $182,600<br>
Washington $80,200 to $168,000</p></div><p></p>
<br><div><p>Chicago, IL</p></div>
<br><div><p><b>Requesting an Accommodation</b></p>
<p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p>
<p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity Statement</b></p>
<p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><br>
<p></p>
<p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p>
<p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><br>
<p></p>
<p><b>
Other Employment Statements</b></p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p>
<p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p>
<p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.<br>
<br>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p>
<p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.</p>
<p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>
<br><div><p>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.</p>
<p>
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.</p>
<p>
At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.</p>
<p>
Join Accenture to work at the heart of change. Visit us at www.accenture.com.</p></div>

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Content Strategist | Agentic Commerce

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