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head ecommerce customer operations

L'Oréal

<div>
 For 115 years, L&rsquo;Or&eacute;al, the world&rsquo;s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.
 
 
 In our journey, we are looking for talented individuals who can lead us on this mission.
 
 
 Would you like to be a part of the adventure?
 
 
 We have a suitable opportunity in the
 
 Supply Chain Division
 
 for the position of a
 
 Head eCommerce Customer Operations
 
 . In this
 
 Team Leader role
 
 , you are responsible to manage the overall ecommerce customer care operations starting with order to cash management, online availability of products, and inventory management and solve any blockages which come in achieving continuous business goals. You should be result oriented and be able to drive the team to constructively produce results which exceeds customer expectation. The individual should be a champion of automation and is expected to take data driven decisions.
 
 
 You should have minimum
 
 8-12
 
 
 years of professional experience
 
 . The location of the job will be in
 
 Mumbai.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage a team of eCommerce customer care managers and be the face of customers in operational &amp; tactical engagements.
 </li>
 <li>
 To create long-term category solutions that automate or simplify category processes - Identify opportunities to enhance relationships with key or strategic customers
 </li>
 <li>
 Lead E-com Supply Chain transformation projects with related zone Supply Chain Experts, and Business function Experts (in Digital and Commercial teams)
 </li>
 <li>
 Debottleneck issues with customers to deliver maximum product availability in the category ensuing healthy inventory level and optimal supply chain set-up for the customers.
 </li>
 <li>
 Analyse the Order to Cash Execution metrics for the Customers to improve efficiency of our order execution process
 </li>
 <li>
 Work closely with the Customer and our Commercial teams to plan availability of Promotions and launches, and for campaigns &amp; events
 </li>
 <li>
 Prepare and analyse supply chain metrics to improve efficiency of our inventory position, including management of slow moving and obsoletes
 </li>
 <li>
 Work closely with Customer leadership and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
 </li>
 <li>
 Will be involved in Negotiation of operational changes with customers in partnership with Key Account Manager to drive supply chain improvements
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Understanding of end to end supply chain processes including order to cash
 </li>
 <li>
 The ideal candidate will be a self-starter with a high level of proactiveness, flexibility and commitment to anticipate issues and solve for it.
 </li>
 <li>
 Candidate needs to be the face of supply chain team for the accounts he/she is handling and be able to take decisions in consultation with the leadership of the division/function
 </li>
 <li>
 Possesses strong analytical skills and ability to drive conversations to a closure.
 
 
 </li>
 </ul>
 
 Physical Demands (e.g. % travel):
 
 
 
 <ul>
 <li>
 To e-Commerce client sites (upto 20%)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 MBA
 
 
 </li>
 </ul>
 L&rsquo;Or&eacute;al is committed to building a diverse environment and is proud to be an equal opportunity employer. L&rsquo;Or&eacute;al closely prohibits discrimination against any employee or applicant for employment because of the individual&rsquo;s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
</div>

Head eCommerce Customer Operations

Shoppers Stop

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Unit Head
 
 
 
 
 Function: Operations
 
 
 
 
 Grade: P4 (Manager)
 
 
 
 
 Reports To: Area/Regional Controller
 
 
 
 
 People Reporting To UH: Department Managers/ HODs
 
 
 
 
 Qualification: Graduate/MBA/PGDBM
 
 
 
 
 Experience: 8+year
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities/Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Conducts periodic review of Business with all stakeholders for visibility and corrective measures.
 </li>
 <li>
 Strategies sales plans; Budgeting &amp; control checkpoints
 </li>
 <li>
 Strategise to increase market share, boost conversion, improve stockturns, enhanced enrollments in loyalty programs, Improve cash-memo size and quantities and customer retention.
 </li>
 <li>
 Responsible for conserving and protecting assets by Managing assets judisiously for higher asset turnover.
 </li>
 <li>
 Ensures Processes adherence &amp; Audit closures.
 </li>
 <li>
 Strategizes to maintain and Improve Service Standards.
 </li>
 <li>
 Leading People.
 </li>
 <li>
 Improve Profitability &amp; Resource Management.
 </li>
 <li>
 Responsible for Store Image.
 </li>
 <li>
 Maintain &amp; build PR and Business Relations.
 </li>
 </ul>
 
 
 
 
 
 Competencies / Skills Required:
 
 
 
 Analysis &amp; Judgement, Strategic Perspective, Teamwork &amp; Networking, Leadership, Initiating Action / Results Focus, Customer Focus, Process Orientation.
 
 
 
 
 
 
 Relations
 
 
 
 
 Internal:
 
 
 
 Operations, B&amp;M, Administration &amp; Maintenance, D&amp;L, Marketing, Human Resource, Institutional Visual Merchandising, Accounts teams.
 
 
 
 External:
 
 
 
 Vendors, Brand Managers, Government departments.
 
</div>

Unit Head

Godrej Capital

<div>
 
 Function Analytics
 
 
 Job Purpose The Head of Analytics will lead the data and analytics function for the Housing Finance business, driving insights across credit underwriting, customer acquisition, portfolio management, collections, and regulatory compliance. This role is critical in enabling data-driven decisions to optimize risk, improve operational efficiency, and enhance customer experience in the affordable and prime housing segments.
 
 
 Role &middot; Define and implement the analytics roadmap aligned with the HFC&rsquo;s business strategy. &middot; Partner with leadership across credit, risk, operations, and sales to drive data-led decision-making. &middot; Promote a culture of analytics and performance measurement across the organization. &middot; Usage of credit scoring models for salaried and self-employed borrowers. &middot; Monitor portfolio performance, delinquency trends, and early warning indicators. &middot; Support credit policy formulation and risk appetite frameworks with data insights. &middot; Drive customer segmentation, acquisition funnel analysis, and channel performance. &middot; Analyze product performance across geographies, ticket sizes, and borrower profiles. &middot; Identify opportunities for cross-sell, up-sell, and customer retention. &middot; Build and lead a high-performing analytics team &middot; Evaluate and implement tools and platforms to enhance analytics maturity
 
 
 Qualification &amp;
 
 
 experience &middot; Master&rsquo;s degree in Statistics, Economics, Mathematics, Data Science, or related fields &middot; 8&ndash;10 years in analytics, preferably in financial services (Banking/NBFC/HFC), with leadership experience in customer and risk analytics.
 
 
 Essential skills &middot; Strong command of SQL, Python/R, Tableau, and data warehousing tools &middot; Strong expertise in credit risk modelling and Market mix models &middot; Experience with statistical modelling, machine learning, and big data platforms &middot; Excellent communication, leadership, and stakeholder management skills
 
 
 Team or Individual
 
 
 Contributor role Team
 
</div>

Analytics Lead

Della Resorts and Adventure

<div>
 
 Job Description
 
 
 
 
 Job Description: Head &ndash; Real Estate Sales (Luxury Township Projects)
 
 
 
 
 Company: Della Townships
 
 
 
 
 Location: Dadar, Mumbai
 
 
 
 
 Department: Sales &amp; Marketing
 
 
 
 
 Position: Senior Leadership
 
 
 
 
 Role Overview
 
 
 
 The Head of Real Estate Sales at DELLA Townships will lead, strategize, and drive sales for multiple luxury township projects across different locations. This senior role requires a strong leader with deep experience in high-end real estate, township sales management, and handling diverse sales teams. The incumbent will be responsible for revenue generation, channel partner relations, customer acquisition, and delivering exceptional luxury sales experiences aligned with Della&rsquo;s brand standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sales Strategy &amp; Planning
 </li>
 <li>
 Develop and execute robust sales strategies for all Della luxury township projects.
 </li>
 <li>
 Prepare and monitor quarterly and annual sales forecasts and revenue targets.
 </li>
 <li>
 Conduct market analysis on competitor offerings, pricing trends, buyer segments, and absorption rates.
 </li>
 <li>
 Leadership &amp; Team Management
 </li>
 <li>
 Lead and manage sales teams deployed across various township project locations.
 </li>
 <li>
 Set performance metrics, conduct periodic reviews, and ensure continuous skill development.
 </li>
 <li>
 Foster a high-performance, customer-centric culture within the sales organisation.
 </li>
 <li>
 Client Acquisition &amp; Relationship Management
 </li>
 <li>
 Build and nurture relationships with HNI and UHNI clients, corporate clients, and key investors.
 </li>
 <li>
 Oversee premium client interactions, negotiations, and high-value deal closures.
 </li>
 <li>
 Ensure all customers receive top-tier luxury service consistent with Della standards.
 </li>
 <li>
 Channel Partner Ecosystem Management
 </li>
 <li>
 Establish, strengthen, and manage a wide channel partner and broker network across regions.
 </li>
 <li>
 Conduct CP events, training, incentive schemes, and relationship-building initiatives.
 </li>
 <li>
 Ensure partners clearly communicate the brand positioning and project value propositions.
 </li>
 <li>
 Launches &amp; Marketing Coordination
 </li>
 <li>
 Lead successful launches for new phases, clusters, or township expansions.
 </li>
 <li>
 Work closely with marketing for campaigns, events, digital promotions, and brand visibility.
 </li>
 <li>
 Approve sales collaterals, pricing sheets, layouts, and communication materials.
 </li>
 <li>
 Sales Operations &amp; Governance
 </li>
 <li>
 Review daily sales funnels, site visits, lead conversions, and CRM data.
 </li>
 <li>
 Ensure strict adherence to booking processes, documentation, and regulatory compliance.
 </li>
 <li>
 Maintain accurate MIS reports and dashboards for management review.
 </li>
 <li>
 Revenue Ownership &amp; Commercial Decisions
 </li>
 <li>
 Achieve quarterly and annual revenue targets for all township projects.
 </li>
 <li>
 Strategize pricing, inventory release, payment plans, and festive or seasonal offers.
 </li>
 <li>
 Approve deals, proposals, and special pricing for high-value transactions.
 
 
 </li>
 </ul>
 
 Job Expectations
 
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Strong expertise in Mumbai and regional real estate markets.
 </li>
 <li>
 Excellent negotiation, leadership, and relationship-building skills.
 </li>
 <li>
 Ability to work with HNI/UHNI clients and manage channel partners effectively.
 
 
 </li>
 </ul>
 
 Preferred Background
 
 
 
 <ul>
 <li>
 Experience working with top developers in luxury or township segments.
 </li>
 <li>
 Strong understanding of digital lead management, CRM systems, and luxury customer experience.
 </li>
 <li>
 Proven track record of achieving high-value sales targets.
 
 
 </li>
 </ul>
 
 Minimum Qualification
 
 
 
 12&ndash;20+ years of real estate sales experience with strong exposure to luxury townships or large premium residential developments/ Minimum 5 years in a senior leadership role handling multi-location sales teams
 
 
 
 Minimum Job Experience
 
 
 
 MBA in Sales/Marketing preferred.
 
 
 
 Reporting To
 
 
 
 HOD
 
 
 
 Travel
 
 
 
 Travelling Required Apply Now
</div>

Head Sales

Publicis Groupe

<div>
 
 
 Job Profile:
 
 
 
 
 
 <ul>
 <li>
 At least 6 to 8 years of experience in executing campaigns on Amazon Marketing Services (AMS) is necessary along with knowledge of AdWords and/or Facebook Ads.
 </li>
 <li>
 Holistic knowledge of Amazon platform functionalities to help brands navigate their growth opportunities.
 </li>
 <li>
 Fair understanding of Ecommerce business models.
 </li>
 <li>
 Work on a Client Account for Paid Digital Marketing.
 </li>
 <li>
 Understand Client&rsquo;s Business/Revenue model and goals.
 </li>
 <li>
 Do Consumer profiling &amp; define Target Audience on Digital - Draw Consumer insights &amp; map digital touch points.
 </li>
 <li>
 Fulfilment of Business goals (Reach, Awareness, Revenue, Retention etc.) through digital channels.
 </li>
 <li>
 Create Paid Media campaign plans inclusive of all channels (Amazon Marketing Services (AMS), AdWords, Facebook, Affiliates, Programmatic etc.)
 </li>
 <li>
 Execute, monitor and optimize the performance of campaigns.
 </li>
 <li>
 Generate campaign and analytics insights by analyzing digital &amp; business data in depth - Manage day to day client management as well as reporting and reviews.
 </li>
 <li>
 Analyzing &amp; optimizing campaign performance to increase ROI of brands.
 </li>
 <li>
 Help new joinees settle into the organization and their daily routine.
 </li>
 <li>
 Recommending E-commerce best practices to improve brand market share.
 </li>
 <li>
 Groom and Mentor Analysts / Associates.
 </li>
 </ul>
 
 
 
 
 
 Key attributes:
 
 
 
 
 
 <ul>
 <li>
 Curiosity to learn &amp; grow in a fast-paced environment.
 </li>
 <li>
 Agile &amp; proactive when suggesting ideas or brainstorming with team/client.
 </li>
 <li>
 Ability to take ownership &amp; working with brands &amp; Ecommerce platforms.
 </li>
 <li>
 Upskilling constantly to keep up with the industry trends &amp; updates.
 </li>
 </ul>
 
 
 
 
 
 Reasons to Join:
 
 
 
 
 
 <ul>
 <li>
 Largest brands in the country across BFSI, Travel, FMCG, Gaming, Technology.
 </li>
 <li>
 Integrated team structure that provides exposure on multiple platforms like Google, Facebook, Amazon, Programmatic.
 </li>
 <li>
 Best in Industry Training - Strong leadership with legacy.
 </li>
 </ul>
 
 
</div>

eCommerce - Group Head

<div>
 For 115 years, L&rsquo;Or&eacute;al, the world&rsquo;s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.
 
 
 In our journey, we are looking for talented individuals who can lead us on this mission.
 
 
 Would you like to be a part of the adventure?
 
 
 We have a suitable opportunity in the
 
 Supply Chain Division
 
 for the position of a
 
 Manager/Senior Manager &ndash; eCommerce Supply Chain
 
 . In this
 
 Individual Contributor
 
 
 Role
 
 , you are expected to drive effective inventory management, Online availability of stock, vendor relationships, operational and supply-chain excellence
 
 .
 
 The individual should be a champion of automation and is expected to take data driven decisions. You should be able to do root cause analysis to recommend process improvements. You should have minimum
 
 5
 
 
 years of professional experience
 
 . The location of the job will be in
 
 Mumbai.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver maximum product availability in the category ensuing healthy inventory level and optimal supply chain set-up for the Customers
 </li>
 <li>
 Manage catalogue, align with Customers and Commercial teams, and contribute to its rationalization
 </li>
 <li>
 Analyse the Order to Cash Execution metrics for the Customers to improve efficiency of our order execution process
 </li>
 <li>
 Work closely with the Customer leadership and our Commercial teams to plan availability of Promotions and launches, and for campaigns &amp; events
 </li>
 <li>
 Prepare and analyse supply chain metrics to improve efficiency of our inventory position, including management of slow moving and obsoletes
 </li>
 <li>
 Work closely with Customer leadership and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
 </li>
 <li>
 Lead E-com Supply Chain transformation projects with related zone Supply Chain Experts, and Business function Experts (in Digital and Commercial teams)
 </li>
 <li>
 To create long-term category solutions that automate or simplify category processes - Identify opportunities to enhance relationships with key or strategic customers
 </li>
 <li>
 Will be involved in Negotiation of operational changes with customers in partnership with Key Account Manager to drive supply chain improvements
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Understanding of end-to-end supply chain processes including order to cash
 </li>
 <li>
 The ideal candidate will be a self-starter with a high level of proactiveness, flexibility and commitment to anticipate issues and solve for it
 </li>
 <li>
 Candidate needs to be the face of supply chain team for the accounts he/she is handling and be able to take decisions in consultation with the leadership of the division/function
 </li>
 <li>
 Possesses strong analytical and numerical skills with strong experience of Excel, including Macros, V-Lookups and Pivot Tables
 
 
 </li>
 </ul>
 
 Physical Demands (e.g. % travel):
 
 
 
 <ul>
 <li>
 To e-Commerce client sites (less than 10%)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 MBA
 
 
 </li>
 </ul>
 L&rsquo;Or&eacute;al is committed to building a diverse environment and is proud to be an equal opportunity employer. L&rsquo;Or&eacute;al closely prohibits discrimination against any employee or applicant for employment because of the individual&rsquo;s race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
</div>

MANAGER/SENIOR MANAGER - SUPPLY CHAIN E-COMMERCE

Amazon

<div>
 
 Description
 
 
 
 Amazon Advertising operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon&rsquo;s mobile and desktop websites, proprietary devices and DSP solution. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are looking for a highly motivated Ad Sales Specialist to join our talented team to help scale our growing Advertising program. Ad Sales Specialists partner with category team and other internal Amazon business stakeholders to drive advertiser success.
 
 
 As an Ad Sales Specialist you must be passionate about understanding the range of advertising products, business drivers for performance etc. and act as a consultant to advertisers and enable them for success.
 
 
 You will play a key role in the Ad Sales team for growing the business by being the subject matter expect &amp; owner of advertising related initiatives for your category.
 
 
 You possess strong analytical ability, and will develop deep expertise in Amazon&rsquo;s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers&rsquo; needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Build solid relationships with advertisers, advertising agencies, medium and small brands/ clients, displaying a dedication to delivering first-class service and online advertising solutions
 </li>
 <li>
 Liaise with Marketing, Product management, and Ad operations to help Brand launch on Amazon Advertising by formulating brand-centric projects/program for adoption
 </li>
 <li>
 Educate brands on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help Medium/small brands to increase efficiency, drive high renewal rate and meet clients&rsquo; KPIs
 </li>
 <li>
 Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meets advertisement goals
 </li>
 <li>
 Troubleshoot any technical or implementation issues, collaborating with internal teams
 </li>
 <li>
 Serve as a source of market intelligence for other areas of the advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Advertising, or Business
 </li>
 <li>
 Experience in advertising solutions including sales, ad operations, and online marketing
 </li>
 <li>
 MBA or other related Master's degree, Strong communication skills (written and verbal), Confidence in the analysis of number-based reports and experience in MS Office (esp. Excel), An organized approach and a real team player who is willing to roll up sleeves.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of B2B sales, account manager experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka - B56
 
 
 Job ID: A3156870
</div>

Advertising Account Specialist, Amazon Ads

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