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bilingual medical assistant (healthcare)

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career services specialist

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healthcare staffing specialist

VigorCare Pediatric Services

<div><p>Company Overview:</p><p>
VigorCare Pediatric Services is a leading healthcare provider in Houston, Texas, offering specialized pediatric care to children and their families. Our team of dedicated professionals is committed to providing exceptional and compassionate care to our patients, ensuring their well-being and safety at all times.</p><p>
Job Overview:</p><p>
We are seeking a highly skilled and experienced Security Specialist to join our team. The Security Specialist will be responsible for maintaining a safe and secure environment for our patients, staff, and visitors. This is a full-time, permanent position based in our Houston office.</p><p>
Key Responsibilities:</p><ul><li>Develop and implement security policies and procedures to ensure the safety of patients, staff, and visitors</li><li>Conduct regular security assessments and make recommendations for improvements</li><li>Monitor and respond to security alarms and incidents</li><li>Maintain accurate records of security incidents and investigations</li><li>Train staff on security procedures and protocols</li><li>Coordinate with external security agencies and law enforcement as needed</li><li>Conduct background checks on new employees and vendors</li><li>Conduct regular patrols of the facility to identify potential security risks</li><li>Stay up-to-date with security best practices and industry developments</li><li>Respond to emergency situations and provide first aid or other assistance as needed</li></ul><p>
Qualifications:</p><ul><li>Bachelor's degree in Criminal Justice or related field</li><li>Knowledge of security procedures and protocols</li><li>Experience with access control systems and CCTV monitoring</li><li>Strong communication and interpersonal skills</li><li>Ability to remain calm and make quick decisions in emergency situations</li><li>Attention to detail and ability to multitask</li><li>CPR and first aid certification preferred</li><li>Must be able to pass a background check and drug screening</li></ul></div>

Security Specialist

Legacy Community Health Services

<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><ul><li>
Paid Time Off &amp; Paid Company Holidays</li><li>
Medical, Dental, Vision &amp; Life Insurance</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) Retirement Plan with Company Match</li><li>
Short-Term &amp; Long-Term Disability</li><li>
$0 Copay for Legacy Provider visits</li><li>
$0 Copay for prescriptions filled at Legacy Pharmacies</li><li>
Travel Insurance &amp; Pet Insurance</li><li>
Subsidized Gym Membership</li><li>
And much more!</li></ul><p><b>
Apply today in less than 3 minutes using your phone, tablet, or computer!</b></p><h3 class="jobSectionHeader"><b>
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019</b></h3><p><b>
Call Center Specialist- Behavioral Health-Bilingual Spanish/English (Job Overview)</b></p><h2 class="jobSectionHeader"><b>
Schedule: 7:30AM-5PM | 8 HR Shifts</b></h2><p>
Are you ready to be the warm, welcoming voice that guides our patients through their healthcare journeys? At Legacy Community Health, we&rsquo;re more than just a healthcare provider&mdash;we&rsquo;re a family dedicated to making a meaningful difference in the communities we serve. As a Bilingual Call Center Specialist, you&rsquo;ll play a pivotal role in ensuring our patients feel seen, heard, and cared for from the very first interaction.</p><ul><li><b>
Be the first point of contact:</b> You&rsquo;ll be the friendly voice that schedules appointments, answers questions, and provides vital information to our patients.</li><li><b>
Supportive environment:</b> Join a collaborative and nurturing team where your contributions truly matter.</li><li><b>
Work-life balance:</b> Enjoy a role that values your personal and professional well-being, giving you the space to thrive in both areas.</li><li><b>
Team growth:</b> Take advantage of mentorship and development opportunities designed to help you grow in your career.</li><li><b>
Mission-driven work:</b> Contribute to Legacy&rsquo;s mission of delivering outstanding healthcare services with compassion and respect.</li></ul><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment.</li><li>
Maintain a positive and compassionate attitude while assisting patients with their needs.</li><li>
Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers.</li><li>
Schedule patient appointments following established protocols and procedures.</li><li>
Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care.</li><li>
Stay updated on processes and developments within your area of expertise to provide accurate information.</li><li>
Use excellent problem-solving skills and available resources to address patient inquiries effectively.</li><li>
Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met.</li><li>
Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff.</li><li>
Accurately enter patient demographics and log call details into the system.</li><li>
Multitask effectively, such as speaking on the phone while operating a computer.</li><li>
Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies.</li><li>
Respond to emails and other non-phone inquiries in a timely manner.</li><li>
Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress.</li><li>
Perform other related duties as assigned to support the team and organization.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
High school graduate or equivalent required.</li><li>
1-2 years customer service experience highly preferred.</li><li>
Clinical office support experience highly preferred.</li><li>
Customer service oriented.</li><li>
Pleasant, professional, and articulate phone voice.</li><li>
Ability to handle multiple incoming callers/patients, tasks and responsibilities.</li><li>
Strong verbal and written grammar skills.</li><li>
Accurate keyboard typing, data-entry, and mouse navigation skills.</li><li>
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.</li><li>
Basic knowledge such as math, alphabetical or numerical filing may also be required.</li><li>
Patient scheduling experience.</li><li>
Attends to workstation on time, ready to work, with minimal absenteeism.</li><li>
Knowledge of medical terminology and/or insurance terminology preferred.</li><li>
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.</li></ul><h2 class="jobSectionHeader"><b>
About Legacy Community Health</b></h2>
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health&mdash;every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job&mdash;they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.<p>
At Legacy Community Health, our mission&mdash;Driving healthy change in our communities&mdash;guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:</p><h4 class="jobSectionHeader"><b>
Approachable &amp; Collaborative</b></h4><p>
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.</p><h4 class="jobSectionHeader"><b>
Driven &amp; Committed</b></h4><p>
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change&mdash;within ourselves, our teams, and the communities we serve.</p><h4 class="jobSectionHeader"><b>
Perceptive &amp; Thoughtful Communicators</b></h4><p>
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.</p><p>
</p><p>KX2PmaXgel</p></div>

Call Center Specialist- Behavioral Health-Bilingual Spanish/English

Principle Health Systems

<p></p><div><div><div><div><div><div><div><div>Home Health Scheduling Specialist/Medical Scheduler</div><div></div><div><br>
Principle Health Systems is hiring a Home Health Scheduling Specialist to support Principle Laboratory by scheduling home health patients for laboratory/mobile phlebotomy services. This role handles high volume calls (outbound and inbound), ensures call time efficiency, transfers/assists callers reaching out for various assistance, and navigates through multiple computer systems daily (Outlook, Vonage, Teams, Chat, Phlebio). The Home Health Scheduling Specialist is responsible for ensuring that incoming orders are logged and scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate will have diligent attention to detail, excellent written and verbal communication skills and be self-motivated to achieve daily scheduling goals.</div><div></div><div><br>
Previous experience working within a call center or contact center with strong customer service skills is preferred.</div><br>
<div></div><ul><li>
Monday-Friday 9:00am-5:30pm</li><li>
Full-time, Permanent role</li><li>
$17.00/hour</li><li>
Competitive benefits available for full-time roles (health, vision, dental, 3 weeks PTO, 9 paid holidays and matching 401k)</li></ul><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><ul><li>
Order Management<ul><li>
Monitor incoming faxes and emails for new lab orders.</li><li>
Log all orders, save files, and verify for completeness.</li><li>
Communicate incomplete orders to the Sales team for follow-up.</li></ul></li><li>
Scheduling<ul><li>
Schedule patient draws via phone, aligning with defined route schedules and customer needs.</li><li>
Communicate scheduled orders, questions, and concerns to internal contacts via email and phone.</li></ul></li><li>
Customer and Patient Support<ul><li>
Address and/or escalate patient or customer issues promptly.</li><li>
Maintain detailed notes on all customer interactions and scheduled draws.</li></ul></li><li>
Additional Duties<ul><li>
Perform other duties as assigned to support team operations and organizational goals.</li></ul></li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
High school diploma or equivalent.</li><li>
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail with a proactive and problem-solving mindset.</li><li>
Ability to work independently and manage multiple tasks effectively.</li></ul><h1 class="jobSectionHeader">
PHYSICAL/MENTAL REQUIREMENTS</h1><ul><li>
Ability to sit at a desk and use a computer, phone, and office equipment for prolonged periods.</li><li>
Manual dexterity for typing and handling documents.</li><li>
Clear vision to read screens and printed materials.</li><li>
Effective hearing and speaking to communicate via phone and in-person.</li><li>
Emotional resilience to professionally manage stressful interactions</li></ul><div>
WHY YOU'LL LOVE WORKING HERE</div><div>
 We believe in supporting our team&mdash;both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.</div><div></div><div><br>
Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row&mdash;a reflection of our commitment to a positive and rewarding work environment.</div><div></div><div><br>
OUR BENEFITS INCLUDE:</div><ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
Company-paid basic life and long-term disability coverage</li><li>
Voluntary benefits including short-term disability, accident, and critical illness insurance</li><li>
401(k) retirement plan to help you plan for the future</li><li>
Generous Paid Time Off (15 days annually, accrued bi-weekly)</li><li>
9 paid company holidays each year</li><li>
On-demand access to earned wages&mdash;get paid when you need it</li><li>
Confidential support services for you and your family</li><li>
Mileage reimbursement and shift differentials available for eligible roles</li><li>
Exclusive employee discounts on fitness memberships, car services, and more!</li></ul><div></div><div><br>
READY TO MAKE AN IMPACT?</div><div>
Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care.</div><div>
If you&rsquo;re looking for a meaningful career with a company that puts people first, we&rsquo;d love to hear from you.</div><div></div><div><i><br>
We are an Equal Opportunity Employer and are committed to providing reasonable </i><i>accommodations</i><i> </i><i>to</i><i> individuals with disabilities. If you require </i><i>accommodations</i><i> during the application or interview process, please contact </i><i>hradmin@principlehs.com</i><i>.</i></div></div></div></div></div></div></div><br>
<div></div>
9am to 5:30pm, Monday through Friday.</div>

Medical Scheduler

Covenant House International

<div><div><b>COVENANT HOUSE TEXAS JOB DESCRIPTION</b><br>
<b>JOB TITLE:</b> Career Service Specialist<br>
<b>DEPARTMENT</b>: Program<br>
<b>REPORTS TO</b>: Career Service Manager<br>
<b>CLASSIFICATION</b>: Exempt<br>
<br>
<b>PRIMARY FUNCTION:</b> In keeping with the Mission Statement and Principles of Covenant House, part of the Covenant House international network, is committed to giving homeless youth a safe haven, absolute respect, unconditional love, and a path to lasting independence through housing programs and providing a continuum of care through supportive services. The Career Services Specialist is responsible for providing comprehensive career development services to youth at CHT. This role focuses on helping youth develop the skills, knowledge, and confidence needed to secure employment and pursue long-term career goals. The Career Services Specialist will support youth in developing job readiness skills, assist with job searches, and provide ongoing support in achieving educational and employment goals. This position requires the use of trauma-informed care principles, ensuring that all interactions with youth are conducted in a respectful, supportive, and non-judgmental manner.<br>
<br>
<b>Essential Duties and Responsibilities:</b><br>
<b>Key Responsibilities:</b><br>
<b>Career Development and Counseling:</b></div><ul><li>
Provide one-on-one career counseling to youth, assessing their skills, interests, and career aspirations.</li><li>
Assist youth in identifying and setting realistic career goals based on their interests, strengths, and available opportunities.</li><li>
Offer job readiness training, including resume writing, interview preparation, and professional communication skills.</li><li>
Support youth in exploring career pathways and opportunities, including job placement, internships, apprenticeships, and vocational training programs.</li></ul><div></div><div><b><br>
Implementation of IPS Model:</b></div><ul><li>
Implement and maintain the Individual Placement and Support (IPS) model of supported employment within the career services program.</li><li>
Ensure the IPS principles, including rapid job search, individualized job placements, and ongoing support, are adhered to and fully integrated into program practices.</li><li>
Support youth in finding competitive employment opportunities, including full-time, part-time, and seasonal roles.</li><li>
Assist youth in overcoming barriers to employment through personalized support, including job coaching, skills training, and follow-up services.</li><li>
Conducts job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the people on his/her caseload, following the principles and procedures of the IPS supported employment model.</li></ul><div></div><div><b><br>
Job Search and Placement Support:</b></div><ul><li>
Assist youth in finding job opportunities by identifying job leads, connecting with employers, and coordinating job fairs or hiring events.</li><li>
Help youth with job applications, preparing for interviews, and developing job search strategies.</li><li>
Establish and maintain relationships with local employers, businesses, and community organizations to create job placement opportunities for youth.</li><li>
Coordinate with employers to support youth in securing internships, employment, or apprenticeships.</li></ul><div></div><div><b><br>
Workforce Development Programs:</b></div><ul><li>
Facilitate workforce development workshops and training programs, including soft skills, financial literacy, and time management.</li><li>
Ensure that workshops are trauma-informed, engaging, and appropriate for the needs of youth participants.</li><li>
Work with youth to identify and address barriers to employment, including transportation, childcare, and lack of work experience.</li><li>
Provide guidance on job retention, workplace communication, and career advancement strategies.</li></ul><div></div><div><b><br>
Collaboration and Resource Coordination:</b></div><ul><li>
Collaborate with case managers, shelter staff, and external partners to provide comprehensive services to youth, including housing, education, and employment support.</li><li>
Coordinate access to resources such as transportation assistance, work attire, and other supports needed for successful employment.</li><li>
Connect youth with community resources for further education, skill-building opportunities, and career advancement.</li></ul><div></div><div><b><br>
Trauma-Informed Service Delivery:</b></div><ul><li>
Utilize trauma-informed care principles in all interactions with youth, ensuring that services are delivered in a safe, respectful, and non-judgmental manner.</li><li>
Create a supportive, empathetic environment where youth feel empowered to make decisions and take steps toward their career goals.</li><li>
Be mindful of the challenges that youth may face as a result of trauma and provide individualized support tailored to each youth&rsquo;s needs.</li></ul><div></div><div><b><br>
Monitoring Progress and Reporting:</b></div><ul><li>
Track youth progress in meeting career goals and employment milestones, maintaining accurate and up-to-date records.</li><li>
Document all interactions, job search activities, and progress in the appropriate systems (e.g., HMIS, case management systems).</li><li>
Submit regular reports to leadership, funders, and external stakeholders regarding career services outcomes, including employment placements and barriers addressed.</li><li>
Provide ongoing support to youth after job placement to ensure success in the workplace and assist with any challenges that may arise.</li></ul><div></div><div><b><br>
Advocacy and Community Engagement:</b></div><ul><li>
Advocate for the needs and rights of youth in the workplace, ensuring that employers are supportive of youth&rsquo;s unique challenges and provide a fair working environment.</li><li>
Attend local career fairs, networking events, and meetings with community organizations to promote the shelter&rsquo;s services and build relationships with potential employers.</li><li>
Engage with local businesses and partners to create job opportunities tailored to youth in the shelter, including entry-level, part-time, and seasonal positions.</li></ul><div></div><div><b><br>
Resource Coordination and Referrals:</b></div><ul><li>
Connect youth with necessary community resources, including medical care, mental health services, substance use treatment, education programs, employment opportunities, and legal assistance.</li><li>
Facilitate referrals to external service providers, ensuring timely access to critical services such as housing, healthcare, and educational support.</li><li>
Assist youth in obtaining essential documentation (e.g., identification, social security card) and applying for public benefits, such as food stamps, Medicaid, or housing subsidies.</li></ul><div></div><div><b><br>
Collaboration with Multidisciplinary Team:</b></div><ul><li>
Collaborate with internal staff, including housing specialists, mental health professionals, and employment counselors, to provide holistic care to youth.</li><li>
Participate in regular team meetings and case reviews, sharing updates on youth progress and identifying strategies to address any barriers to success.</li><li>
Work closely with community partners, such as social service agencies, healthcare providers, and legal advocates, to ensure comprehensive support for each youth.</li></ul><div></div><div><b><br>
Documentation and Record Keeping:</b></div><ul><li>
Maintain accurate and up-to-date case files, documenting all case management activities, assessments, progress notes, and service referrals.</li><li>
Ensure compliance with confidentiality standards, protecting the privacy of youth and maintaining secure records in accordance with agency policies and legal requirements.</li><li>
Track and report on client outcomes, goals, and service delivery, ensuring data is entered into the Homeless Management Information System (HMIS), Efforts to Outcomes (ETO) and other relevant systems.</li></ul><div></div><div><b><br>
Community and Partner Relations:</b></div><ul><li>
Maintain positive, professional relationships with community partners, stakeholders, and service providers to expand the network of resources available to youth.</li><li>
Represent the agency at community meetings, trainings, and events, advocating for youth homelessness issues and resources.</li></ul><div></div><div><b><br>
Self-Care and Professional Development:</b></div><ul><li>
Engage in regular self-care practices to manage the emotional demands of the role.</li><li>
Participate in ongoing training, workshops, and professional development opportunities to stay informed about best practices in trauma-informed care and human trafficking prevention.</li></ul><div></div><div><b><br>
Qualifications:</b><br>
<b>Education &amp; Experience:</b></div><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, Human Services, Education, or a related field preferred.</li><li>
Minimum of 2-3 years of experience providing career services, job coaching, or employment readiness support to at-risk youth or populations.</li><li>
Knowledge and experience with workforce development programs, job readiness training, and career counseling.</li><li>
Understanding of trauma-informed care principles and experience working with youth who have experienced homelessness or other forms of trauma.</li><li>
Strong interpersonal and communication skills, with the ability to engage youth and build trusting, professional relationships.</li><li>
Knowledge of local job markets, employers, and community resources that support youth employment.</li><li>
Ability to facilitate workshops and provide individualized coaching in a compassionate and supportive manner.</li></ul><div><b>
Skills &amp; Abilities:</b></div><ul><li>
Strong organizational skills, with the ability to manage multiple tasks, track youth progress, and maintain accurate records.</li><li>
Experience in developing and maintaining relationships with employers, community partners, and educational institutions.</li><li>
Ability to work independently and as part of a team, providing feedback and collaborating with other staff to ensure holistic support for youth.</li><li>
Strong organizational skills, with the ability to manage multiple tasks, track youth progress, and maintain accurate records.</li><li>
Experience in developing and maintaining relationships with employers, community partners, and educational institutions.</li><li>
Ability to work independently and as part of a team, providing feedback and collaborating with other staff to ensure holistic support for youth.</li></ul><div><b>
Working Conditions:</b></div><ul><li>
Work will be performed both in office settings and on-site at the shelter.</li><li>
Potential exposure to challenging behavioral situations or high-stress environments, requiring the ability to maintain composure and apply trauma-informed practices.</li></ul><div><br>
<b>
Why Join Us:</b><br>
Covenant House Texas offers a competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities. The Career Services Specialist is essential in supporting youth at CHT in their journey toward employment and career success. By providing job readiness training, career counseling, and connecting youth to resources and opportunities, the Career Services Specialist plays a critical role in helping youth build a path toward stability and independence. The role requires a compassionate, trauma-informed approach to support youth in overcoming barriers and achieving their career goals.</div><br>
<b>
About Covenant House Texas:</b><p><br>
Covenant House Texas (CHT) opened its doors in 1983 to provide shelter for homeless, abused and abandoned youth ages 18 &ndash; 24. After more than 35 years of service, CHT offers an extensive continuum of care model for homeless youth including mental health and substance abuse counseling, educational and vocational training, transitional and permanent living programs, street outreach and prevention, pastoral ministry and parenting classes in addition to providing the basic necessities of food, clothing, medical care and safe shelter from the streets for youth in crisis.</p></div>

Career Services Specialist

Pros.

<div><p><b>Service Desk Specialist I</b></p><p></p><p><b>
About</b><b> PROS:</b></p><p></p><p>
PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.</p><p></p><p><b>
Day in the Life of the </b><b>Service Desk Specialist I:</b></p><p></p><p>
Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the desktop level. This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues. The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports. The Service Desk Specialist helps differentiate PROS airline solutions by providing first-class customer service and ensuring a seamless technology experience for employees and customers.</p><p>
Key responsibilities include:</p><ul><li>
Delivers exceptional, customer-focused technical support and service.</li><li>
Microsoft Windows 11 and Apple Mac OSX support</li><li>
Serve as technical resource / escalation point for all requests / tickets.</li><li>
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.</li><li>
Monitor and test fixes to ensure problems have been adequately resolved.</li><li>
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
May track and analyze trends in Service Desk requests and generate statistical reports as requested.</li><li>
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.</li><li>
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies</li></ul><p></p><p><b>
Required Qualifications - About you:</b></p><p></p><p>
We are looking for candidates who possess the combination of the following achievements, skills, and behaviors:</p><ul><li>
Strong knowledge of computer hardware.</li><li>
Strong knowledge of desktop and server operating systems.</li><li>
Knowledge of MS Office, Current Windows and Apple Mac Operating Systems</li><li>
Prior application support experience with and knowledge of programming languages.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Ability to work collaboratively with peers and internal clients.</li><li>
Ability to prioritize tasks and focus on assigned projects.</li><li>
Knowledge of Conference Room AV equipment is a plus</li><li>
Working knowledge of Intune and JAMF is a plus</li></ul><p><br>
</p><p><b>Highly Preferred:</b></p><ul><li>
Bachelor&rsquo;s Degree in computer science, information sciences, or related field</li><li>
One to two years of work experience in fast paced environment providing IT customer service/support</li><li>
Certifications in various software products considered a plus</li></ul><p></p><p><b>
AI Fluency &amp; Growth Mindset- We welcome candidates who:</b></p><p></p><ul><li><b>
Understand core AI concepts</b> and apply them ethically to enhance productivity, insights, and decision-making.</li><li><b>
Craft effective prompts</b> to optimize the quality and relevance of AI-generated outputs.</li><li><b>
Explore and apply agentic AI systems</b>, using or managing autonomous agents to streamline workflows and automate tasks.</li><li><b>
Leverage AI tools</b> to boost efficiency, creativity, and innovation in their daily work.</li><li><b>
Stay curious and adaptable</b>, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.</li></ul><p></p><p><b>
Work Environment:</b></p><p></p><p>
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.</p><p>
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.</p><p></p><p><b>
PROS Core Values</b><b>:</b></p><ul><li><b>
We are Owners</b></li></ul><p>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.</p><ul><li><b>
We are Innovators</b></li></ul><p>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.</p><ul><li><b>
We Care</b></li></ul><p>
We are centered on caring for the people, businesses, and communities we serve.</p><p></p><p><b>
Why Join PROS?</b></p><p></p><p><br>
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.</p><p></p><p><br>
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.</p><p></p><p><br>
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work&mdash;every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.</p><p></p><p><br>
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.</p><p></p><p><b>
PROS Core Values</b></p><ul><li><p><b>
We are Owners</b></p></li></ul><p>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.</p><p></p><ul><li><p><b>
We are Innovators</b></p></li></ul><p>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.</p><p></p><ul><li><p><b>
We Care</b></p></li></ul><p>
We are centered on caring for the people, businesses, and communities we serve.</p></div><p></p>

Service Desk Specialist I

Collins Auto Care

<p><b>About Us</b></p><p>Collins Auto Care is a growing, high-volume independent automotive repair facility in Houston with a strong team, established systems, and a culture built around training, accountability, continuous improvement, and an exceptional customer experience.</p><p>We are seeking an experienced General Manager to lead our daily operations, develop our team, strengthen our culture, and help guide the company through its next stage of growth.</p><p>While automotive experience is valuable, it is not required. We are especially interested in leaders from high-volume restaurants, hotels, hospitality, luxury retail, and other customer-focused service industries. We believe strong leadership, operational discipline, hospitality, and customer obsession are often harder to teach than automotive systems and processes.</p><p>We can teach automotive systems and processes.</p><p>We need someone who already understands leadership, hospitality, accountability, and what it means to take exceptional care of people.</p><p><b>Why This Is a Different Opportunity</b></p><p>We are not looking for someone to simply maintain the operation.</p><p>We are looking for a strong leader who can develop people, improve systems, raise standards, strengthen the customer experience, and help move the company forward.</p><p>Collins Auto Care is an established, process-driven company with steady car count, professional systems, and a team committed to getting better.</p><p>We invest heavily in training, leadership development, and continuous improvement.</p><p>We are closed on weekends because we believe people perform better when they have time for their families and lives outside of work.</p><p>This is a hands-on leadership position for someone who is comfortable leading from the floor, coaching in real time, reviewing performance, solving problems, and taking ownership of results.</p><p><b>Customer Experience</b></p><p>Customer experience is not a department at Collins Auto Care. It is part of every decision we make.</p><p>We are looking for a General Manager who understands that every phone call, greeting, update, handoff, and vehicle delivery shapes the customer&rsquo;s opinion of our company.</p><p>The right leader will consistently look for ways to make the customer experience easier, more professional, more personal, and more memorable.</p><p>Our goal is not simply to provide good service.</p><p>Our goal is to earn trust, build long-term relationships, and create an experience customers want to tell others about.</p><p>Customer obsession is a requirement for this position.</p><p><b>Responsibilities</b></p><p>As General Manager, you will be responsible for leading the daily operation of the company and ensuring the business runs with consistency, urgency, professionalism, and accountability.</p><p>Responsibilities include:</p><ul><li>Lead, coach, develop, and support Service Advisors, Technicians, Porters, and support staff</li><li>Create and maintain a culture of accountability, teamwork, professionalism, and continuous improvement</li><li>Protect and improve the customer experience from the first phone call through vehicle pickup</li><li>Set and reinforce clear expectations for communication, hospitality, quality, and follow-through</li><li>Lead the daily flow of the shop from the morning meeting through end-of-day execution</li><li>Ensure customers receive timely, clear, and proactive communication</li><li>Drive sales, gross profit, car count, average repair order, productivity, and customer satisfaction</li><li>Ensure vehicles move through the shop efficiently and professionally</li><li>Hold the team accountable to company processes, inspection standards, communication expectations, and timelines</li><li>Coach Service Advisors on customer communication, sales, estimates, approvals, and follow-up</li><li>Support Technicians in inspection quality, estimating, productivity, efficiency, and communication</li><li>Lead daily meetings and reinforce company goals and priorities</li><li>Review key performance indicators and take action when results are below expectations</li><li>Help recruit, onboard, train, and develop team members</li><li>Maintain a clean, professional, organized, high-standard facility</li><li>Work directly with ownership on staffing, operations, culture, leadership development, and growth</li></ul><p><b>What We Are Looking For</b></p><p>We are looking for a strong people leader who understands that exceptional results come from clear expectations, consistent coaching, accountability, and genuine care for employees and customers.</p><p>The right candidate will have:</p><ul><li>Proven leadership or management experience</li><li>Experience leading and developing teams in a fast-paced service environment</li><li>A strong background in hospitality, restaurant management, hotel management, luxury service, customer service, retail leadership, automotive service, or a similar industry</li><li>A genuine passion for creating exceptional customer experiences</li><li>Strong communication, coaching, and team-development skills</li><li>The ability to hold people accountable without creating unnecessary conflict or drama</li><li>High urgency and strong follow-through</li><li>Excellent attention to detail</li><li>Strong organizational and problem-solving skills</li><li>Comfort reviewing reports, tracking performance, and managing measurable goals</li><li>A professional appearance and communication style</li><li>The ability to remain calm, positive, and solutions-focused in a busy environment</li><li>The willingness and ability to learn automotive systems, terminology, workflow, and processes</li><li>A clean driving record</li></ul><p>Automotive repair management experience is helpful, but it is not required for an exceptional leader with a strong hospitality or customer-service background.</p><p><b>Restaurant and Hospitality Experience</b></p><p>Experience in restaurant, hotel, hospitality, or other high-service environments is a major advantage for this role.</p><p>Many of the skills required to lead a successful high-volume restaurant or hospitality operation transfer directly into our business, including:</p><ul><li>Leading people during busy, high-pressure days</li><li>Creating consistent and memorable customer experiences</li><li>Coaching employees in real time</li><li>Maintaining standards when volume increases</li><li>Managing staffing, workflow, productivity, and customer expectations</li><li>Recognizing and solving problems before customers are affected</li><li>Creating consistency across the entire customer journey</li></ul><p>You do not need to know everything about cars on day one.</p><p>You do need to understand people, leadership, service, standards, urgency, and accountability.</p><p><b>You May Be a Great Fit If</b></p><p>You notice when a customer has been waiting too long.</p><p>You recognize when a team member needs coaching before a small issue becomes a larger problem.</p><p>You understand that small details can have a major impact on the customer experience.</p><p>You do not wait for the owner to tell you what is broken.</p><p>You see the issue, take ownership, and work with the team to improve it.</p><p>You believe strong leadership means setting clear expectations, developing people, protecting standards, and helping the team succeed.</p><p>You are comfortable making decisions, having difficult conversations, and being accountable for results.</p><p><b>This May Not Be the Right Fit If</b></p><p>This position may not be the right fit if:</p><ul><li>You view customer service as simply being friendly</li><li>You avoid difficult conversations</li><li>You need constant direction</li><li>You are uncomfortable being measured by results</li><li>You believe being busy is the same as being productive</li><li>You regularly blame employees, customers, the market, or circumstances without first looking for solutions</li><li>You believe standards should change when the company gets busy</li><li>You want the title of General Manager more than the responsibility that comes with it</li></ul><p>We are looking for a leader, not a placeholder.</p><p><b>Schedule</b></p><ul><li>Monday through Friday</li><li>No weekends</li><li>Full-time</li><li>Day shift</li></ul><p><b>Benefits</b></p><ul><li>No weekends</li><li>Paid holidays</li><li>Paid time off</li><li>Paid birthday</li><li>Health, dental, and vision benefits</li><li>Paid training</li><li>Professional development</li><li>Leadership development</li><li>Strong company culture</li><li>Long-term growth opportunity</li><li>Established company with steady customer demand</li><li>Modern systems and processes</li><li>Clean, professional work environment</li></ul><p><b>Compensation</b></p><p>Performance-based pay</p><p><b>Preferred Experience</b></p><ul><li>Leadership or management: 5+ years preferred</li><li>Restaurant, hotel, hospitality, luxury retail, customer service, or automotive management experience preferred</li><li>Experience leading and developing a team</li><li>Experience managing a high-volume service operation</li><li>Experience with sales, customer satisfaction, staffing, productivity, or operational performance</li><li>Automotive industry experience is helpful but not required</li></ul><p><b>Why Join Collins Auto Care?</b></p><p>This is an opportunity to help lead an established company that is still growing.</p><p>You will have the ability to make a meaningful impact on the team, the culture, the customer experience, and the future of the business.</p><p>We are looking for someone who wants more than another management job.</p><p>We want a leader who takes pride in developing people, improving systems, creating exceptional experiences, and leaving the organization better than they found it.</p><p>If that sounds like the kind of responsibility you have been looking for, we would like to hear from you.</p><p>Pay: $90,000.00 - $200,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Automotive General Manager – High-Volume Auto Repair Shop

First Chicago Insurance Company

<div><p>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas<b>. </b>Join in on the excitement and become part of our thriving organization!</p><p><br>
</p><p><b>We are seeking an experienced Litigation Specialist</b><b>!</b></p><p></p><p><br>
The Litigation Specialist will be responsible for handling litigated and/or complex injury claims stemming from Personal Auto and Commercial Auto Liability policies.</p><p><br>
</p><p><b>DUTIES &amp; RESPONSIBILITIES:
</b></p><ul><li>Handle litigation claims in accordance with established office procedures.
</li><li>Determine coverage and draft any applicable reservations of rights letters.</li><li>
Conduct prompt investigations by securing statements from the involved parties/witnesses and obtaining all necessary documents, including but not limited to, police reports, medical specials, photographs, and/or appraisals.
</li><li>Litigation Management including strategizing with defense counsel and experts on defense cases, as well as declaratory judgment actions.</li><li>
Maintain an appropriate diary on all open files.</li><li>
Conduct business with vendors in a manner which maintains a reasonable expense factor and upholds the company's reputation for quality service.
</li><li>Ability to research and interpret case law, statute, and coverage forms in order to properly adjust and conclude claims.</li><li>
Evaluates and determine potential use of experts and/or field investigators.</li><li>
Maintain claim files and document all claim activity in accordance with applicable regulations and company policies.</li><li>
Prepare and present claim evaluations to secure appropriate settlement authority.
</li><li>Establish and maintain proper indemnity and expense reserves.</li><li>
Conduct onsite review of defense counsel as required by management.
</li><li>Adhere to the rules and regulations of the Department of Insurance specific to the loss state.</li><li>
Additional duties as deemed necessary by direct supervisor / management.</li></ul><p><br>
</p><p><b>QUALIFICATIONS:
</b></p><p><i>Required:
</i></p><ul><li>College Degree and / or 5 years of applicable auto claims adjusting experience.
</li><li>Knowledge of legal and medical terminology.
</li><li>Excellent negotiation, communication, organizational and interpersonal skills.
</li><li>Ability to pass written examinations where required by state statutes to become a licensed claim adjuster.</li></ul><p></p><p><b><br>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:</b></p><ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul><p>
Visit our company website at firstchicagoinsurance.com</p></div><p></p>

Litigation Specialist

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