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help desk representative

New York City Department of Citywide Administrative Services

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Help Desk Representative
</b></h1></div><div><div><div><div><ul><li>DEPT OF CITYWIDE ADMIN SVCS
</li></ul></div></div><div><div>Posted On: 04/01/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>Exam May Be Required
</li></ul></div></div><div><div><div><div>Department
</div><div>NYCAPS Central</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$61,656.00 &ndash; $70,904.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>DCAS' mission is to make city government work for all New Yorkers. From managing New York City&rsquo;s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.
<br>
<br>
Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
<br>
<ul><li>Recruiting, hiring, and training City employees.
</li><li>Managing 55 public buildings.
</li><li>Acquiring, selling, and leasing City property.
</li><li>Purchasing over $1 billion in goods and services for City agencies.
</li><li>Overseeing the greenest municipal vehicle fleet in the country.
</li><li>Leading the City's efforts to reduce carbon emissions from government operations.
</li></ul><br>
When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.<br>
<br>
The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service supports City agencies in recruiting and identifying the most qualified candidates for employment, administering civil service exams, and providing eligible pools of candidates to meet hiring needs. These efforts are carried out in accordance with the State Constitution, Civil Service Law, and equal employment opportunity laws. In addition, HC develops and interprets citywide policies and programs, conducts professional development and training, ensures employee safety and health, and advances citywide workforce strategies. This includes equipping agencies with essential tools for strategic workforce planning through data analytics and reporting. HC also manages the City's Employee Self-Service system and Customer Service Call Center.<br>
<br>
Human Capital seeks to appoint a Principal Administrative Associate Level 2 to work in the HC Bureau of NYCAPS Central (NCC). NCC is a human resources service center that oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized automated personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. NCC oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; supports approximately 96,000 NYC employees with all their health benefits needs; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information.<br>
<br>
The NYCAPS Central Help Desk call center serves as the first tier of support for agencies, employees and job applicants escalating issues and inquiries pertaining to Employee Self-Service, health benefits enrollment and changes, agency Human Resource actions, and NYC Jobs.<br>
<br>
NYCAPS Central is seeking to hire a Principal Administrative Associate Level 2 to perform the following duties and responsibilities:<br>
<ul><li>Assist employees and agency representatives with inquiries pertaining to HR, Health Benefits, NYC Jobs, and ESS via phone and email.</li><li>Enter benefits transactions such as enrolling new hires and their dependents into health insurance plans, updating dependent data, entering manual events as well as entering elections for health benefits events.</li><li>Research and respond to calls and emails from applicants.</li><li>Track all calls and emails via NCC's Customer Relationship Management (CRM) system.</li><li>Provide exceptional and consistent customer service to agencies and employees.</li><li>Work with the NCC HR unit, Change Management unit, and the Human Resources Information Systems unit to analyze system inquiries/issues.</li></ul><br>
To Apply:
<br>
<br>
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.<br>
<br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.<br>
<br>
Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 775840. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.<br>
<br>
PRINCIPAL ADMINISTRATIVE ASSOC - 10124</div><p><b><br>
Minimum Qualifications</b></p><p><br>
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
<br>
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in &quot;1&quot; above; or
<br>
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in &quot;1&quot; above;
<br>
4. Education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;, or &quot;3&quot; above. However, all candidates must possess the one year of administrative or supervisory experience as described in &quot;1&quot; above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in &quot;1&quot; above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3&frac12; years.</p><p><b><br>
Preferred Skills</b></p><br>
- Customer service skills, preferably in a high-volume call center or help desk environment. - Strong verbal and written communication skills, with the ability to listen actively and explain information clearly. - Comfortable using Microsoft Office applications, especially Excel, for tracking and reporting. - Experience processing health benefits transactions in PeopleSoft or a similar HR system. - Strong problem-solving and analytical abilities to assess and resolve customer issues efficiently. - Able to perform in a fast-paced, team-oriented environment must be organized, able to manage multiple tasks at once, meet deadlines, and handle challenging situations with professionalism.<br>
<p><b>
55a Program</b></p><br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.<br>
<p><b>
Public Service Loan Forgiveness</b></p><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<p><b>
Residency Requirement</b></p><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<p><b>
Additional Information</b></p><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>775840</div>
</div></div><div><div><div><div>Posted until
</div><div>04/30/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>10124</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>PRINCIPAL ADMINISTRATIVE ASSOC</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Competitive-1</div>
</div></div></div><div><div><div><div>Business title
</div><div>Help Desk Representative</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>02</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>59 Maiden Lane</div>
</div></div></div><div><div><ul><li><div>Category: </div>Administration &amp; Human Resources
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Help Desk Representative</div></div></div></div></div></div><p></p>

Help Desk Representative

Patient Care Coordinator

Insight Global

<div>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City, right near Penn Station, and will be on-site five days per week.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring the timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment. You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for end users seeking technical assistance via phone and digital channels
  </li>
  <li>
   Review, assign, and manage support tickets through the Freshservice ticketing system
  </li>
  <li>
   Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access
  </li>
  <li>
   Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues
  </li>
  <li>
   Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution
  </li>
  <li>
   Work fluidly between the ticketing system and Slack to support real-time collaboration
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIRED SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   3+ years of experience of help desk experience
  </li>
  <li>
   Experience supporting both Windows and MacOS
  </li>
  <li>
   Hands-on experience supporting Okta
  </li>
  <li>
   Experience with an enterprise ticketing system, ideally FreshService
  </li>
  <li>
   Proficient with AI tools - understand how to use ChatGPT, Gemini, and/or Claude
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   NICE TO HAVE SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   MDM Experience (Intune or Kandji)
  </li>
  <li>
   Experience with Claude Cowork or AI agents
  </li>
  <li>
   Technical Certifications (CompTIA A+, ITIL Foundation, etc.)
  </li>
 </ul>
 <p>
 </p>
</div>


AI Service Desk Technician

Gainwell Technologies LLC

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Your role in our mission</b></h2></div><div><ul><li>
Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents.</li><li>
Lead troubleshooting efforts for complex technical problems.</li><li>
Participate in an afterhours and weekend On Call rotation.</li><li>
Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation.</li><li>
Develop and maintain knowledge base articles, FAQs, and other documentation.</li><li>
Identify and escalate recurring issues to appropriate teams.</li><li>
Contribute to the development and implementation of service desk best practices and procedures.</li><li>
Proactively monitor system performance and identify potential problems.</li><li>
Participate in project work related to IT service improvements.</li><li>
Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions.</li><li>
Maintain a positive and professional demeanor at all times.</li><li>
Participate in team meetings and training sessions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
Associate's or Bachelor's degree in IT or a related field preferred.</li><li>
3+ years of experience in a technical support role, preferably in a service desk environment.</li><li>
Experience with ticketing systems (e.g., ServiceNow).</li><li>
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).</li><li>
Extensive experience troubleshooting complex technical problems.</li><li>
Strong leadership and mentoring skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div><p></p><p><br>
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Service Desk Analyst

CCRM Fertility

<p></p><div><p>Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility&rsquo;s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal &amp; work life alignment. For more information, visit www.ccrmivf.com</p><p><b>
Location Address:</b></p><p><b>
Department:</b></p><p><b>
Work Schedule: </b>Weekday &ndash; Weekday (H:MMam &ndash; H:MMpm)</p><div><b>
What We Offer Our Team Members:</b></div><ul><li>
Generous Paid time-off (PTO) and paid holidays</li><li>
Medical, Dental, and Vision Insurance</li><li>
Health benefits eligible the first day of the month following your start date.</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Basic &amp; Supplement Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Short-Term Disability</li><li>
Flexible spending including Dependent Care and Commuter benefits.</li><li>
Health Savings Account</li><li>
CCRM Paid Family Medical Leave (eligible after 1 year)</li><li>
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Bonus Potential</li><li>
Potential for Over-time Pay (Time and a half)</li><li>
Holiday Differential Pay (Time and a half)</li><li>
Weekend Shift Differential Pay ($4.00 per hour)</li></ul><p><b>
How You Will Make an Impact:</b> The Patient Accounts Receivable Representative plays a vital role in ensuring the financial health and stability of CCRM Fertility by tracking and collecting payments. This role is pivotal in maintaining the financial health of CCRM Fertility by minimizing outstanding receivables and maximizing revenue efficiency. The Accounts Receivable Representative efforts contribute to the stability and growth of CCRM Fertility while fostering positive relationships with vendors and patients through professional and efficient payment interactions.</p><p><b>
What You Will Do:</b><b> </b>The Patient Accounts Receivable Representative is responsible for managing the organization's patient accounts receivable processes, ensuring timely and accurate collection of payments from patients and insurance providers. They handle billing inquiries, track outstanding balances, and work with clients to resolve payment discrepancies, and foster positive relationships with customers. This position reports to the RCM Supervisor.</p><ul><li>
Support inter-company patients with questions regarding insurance matters, current account status, and billing questions.</li><li>
Make a record of all patient interactions and/or account task updates to ensure all staff can follow up appropriately.</li><li>
Ensure patients statement balances are current, process/post insurance and patient payments received.</li><li>
Coordinate billing for procedures cover by insuance (per business office policy).</li><li>
Complete appeals and send necessary documentation to facilitate payment when insurance providers provide wrong reimbursement, low reimbursement, and/or incorrect insurance denials.</li><li>
Other specific duties as assigned.</li></ul><div><b>
What You Bring:</b></div><ul><li>
High School Diploma or GED required.</li><li>
1+ year medical billing experience required.</li><li>
Previous experience in reproductive medicine or Women&rsquo;s health is preferred.</li><li>
Prior experience with Athena preferred.</li><li>
Ability to work weekends, evenings, and holidays, on a rotating basis.</li></ul><p><b>
Working Conditions:</b><b> </b>The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).</p><div><b>
CCRM&rsquo;s Compensation:</b> The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.</div><p><b>
Pre-Employment Requirements:</b><b> </b>All offers of employment are conditional upon the successful completion of CCRM Fertility&rsquo;s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the <b>E-Verify</b> Program in order to verify the identity and work authorization of all newly hired employees.</p><p><b>
Equal Employment/Anti-Discrimination</b><b>: </b>We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p></div>

Patient Accounts Receivable Representative

Legence

<div>
 <strong>
  About Legence
  <br/>
  <br/>
 </strong>
 Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems&mdash;enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world&rsquo;s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Help Desk is to provide first-line support for all staff. The IT Help Desk is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of
 <strong>
  New York
 </strong>
 supporting
 <strong>
  AMA offices
 </strong>
 reporting to the AMA IT Operations Manager.
 <br/>
 <br/>
 <strong>
  Role &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner.
  </li>
  <li>
   Log incidents and service requests accurately using the IT service desk system (ServiceNow).
  </li>
  <li>
   Assist users with the operation of hardware such as printers, scanners, and other peripherals.
  </li>
  <li>
   Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices.
  </li>
  <li>
   Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications.
  </li>
  <li>
   Escalate more complex issues to higher-level support teams as necessary.
  </li>
  <li>
   Install and configure new IT equipment under supervision.
  </li>
  <li>
   Create temporary user accounts and reset passwords while ensuring data security.
  </li>
  <li>
   Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
  </li>
  <li>
   Communicate effectively with technical and non-technical colleagues at all levels in the organization.
  </li>
  <li>
   Participate in internal training to stay updated with the latest technology and internal system processes.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications / Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent experience.
  </li>
  <li>
   1 + years of experience within the information technology field, including but not limited to PC and mobile device support.
  </li>
  <li>
   Basic knowledge of the following technologies:
  </li>
  <li>
   Dell Desktops and Laptops
  </li>
  <li>
   Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
  </li>
  <li>
   Apple and Android Tablets and Phones
  </li>
  <li>
   Problem-solving skills and the ability to troubleshoot basic IT issues.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Willingness to learn and adapt to new technologies and processes.
  </li>
  <li>
   Customer-focused attitude with a commitment to providing high-quality service.
  </li>
  <li>
   Experience with ServiceNow a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits Overview
  <br/>
  <br/>
 </strong>
 <strong>
  401(k) Plan with Company Match:
 </strong>
 Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
 <br/>
 <br/>
 <strong>
  Health &amp; Welfare Benefits:
 </strong>
 Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident &amp; illness coverage.
 <br/>
 <br/>
 <strong>
  Life and Disability Insurance
 </strong>
 : Employer provided basic life insurance and AD&amp;D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
 <br/>
 <br/>
 <strong>
  Time Off:
 </strong>
 Flexible non-accrual vacation; company holidays per policy.
 <em>
  (For California employees, this is separate from California paid sick leave, if applicable.)
  <br/>
  <br/>
 </em>
 <strong>
  Expenses
 </strong>
 : Business travel and related expenses reimbursed per company policy.
 <br/>
 <br/>
 <strong>
  Reasonable Accommodations
  <br/>
  <br/>
 </strong>
 If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.
 <br/>
 <br/>
 <strong>
  Employment Eligibility
  <br/>
  <br/>
 </strong>
 Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.
 <br/>
 <br/>
 <strong>
  Third-Party Recruiting Disclaimer
  <br/>
  <br/>
 </strong>
 Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.
 <br/>
 <br/>
 <strong>
  Pay Disclosure &amp; Considerations
  <br/>
  <br/>
 </strong>
 Where pay ranges are indicated, please note that a successful candidate&rsquo;s exact pay will be determined based relevant job-related factors, including any of the following: candidate&rsquo;s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.
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  Equal Employment Opportunity Employer
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 Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
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 EEO is the Law
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</div>


IT Help Desk

Tao Group Hospitality

<div><div><b>Host Job Description:</b></div><div>
Guides guests to appropriate table as directed by the ma&icirc;tre d&rsquo;. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.</div><div>
</div><div><b>
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:</b></div><ul>
<li>Anticipates and accommodates the needs of the guest.</li>
<li>Maintains the general cleanliness and orderliness of the entrance area.</li>
<li>Complies with Department of Health and company sanitation standards.</li>
<li>Actively takes and processes reservations for guests.</li>
<li>Assists with incoming calls and answering questions from guests.</li>
<li>Responsible for checking guests&rsquo; coats and other belongings (where applicable).</li>
<li>Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:<ul>
<li>Ensures that all appropriate menus are printed and ready for service.</li>
<li>Responsible for making sure all menu books are organized with current menus.</li>
<li>Collects menus throughout the venue during shift.</li>
<li>Completes opening duties as assigned or directed.</li>
<li>Completes closing duties as assigned or directed.</li>
</ul></li><li>Reports all breakage, and damage of equipment or furniture immediately to management.</li>
<li>Attends and participates in daily pre-service meetings.</li>
<li>Participates in any training sessions or departmental meetings.</li>
<li>Learn by listening, observing other team members, and sharing knowledge while leading by example.</li>
<li>Portrays a positive and professional attitude.</li>
<li>Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.</li>
<li>Works as part of a team and provides help and support to all fellow team members.</li>
<li>Assist and/ or complete additional tasks as assigned</li>
</ul><div><b>TRAINING REQUIREMENTS:</b></div><ul><li>
Tao Group Hospitality in-venue host person training
</li></ul><div><b>EDUCATION/WORKING KNOWLEDGE:</b></div><ul>
<li>Previous hospitality experience.</li>
<li>Previous host person experience.</li>
<li>Experience in a high-volume restaurant/nightclub/lounge.</li>
</ul><div></div><div><b>
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE</b></div><div><i>
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions</i></div><ul>
<li>Ability to write, read, and verbally communicate</li>
<li>Must have good positive energy throughout the day</li>
<li>Must be able to print legibly for Team Members, management, and guests to read</li>
<li>Must be able to stand for extended periods of time</li>
<li>Must be able to move quickly</li>
<li>Must be able to push and lift up to 75 lbs. with or without assistance</li>
<li>Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume</li>
<li>May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required</li>
<li>Exposure to cleaning materials</li>
<li>May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required</li>
<li>Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment</li>
<li>Maintain a professional, neat, and well-groomed appearance adhering to Company standards</li>
<li>Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner</li>
<li>Ability to maintain confidentiality</li>
<li>Ability to handle a fast-paced, busy, and somewhat stressful environment</li></ul><p><br>
-</p><div><br>
An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:</div><ul>
<li>The candidate&rsquo;s ability to perform the tasks in the available job role.</li>
<li>The candidate's self-rated skill proficiency.</li>
<li>The candidate&rsquo;s fit for this job posting.</li>
</ul><div>The use of AI technology is used to converse with candidates, screen based on the position&rsquo;s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.</div></div>

Host

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