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attendant - call center

customer support specialist

TrickCV

About the role:We're trickcv, a chrome extension and web app that tailors CVs to specific jobdescriptions in seconds using AI. We're live in the Chrome Web Store with afew hundred active users and growing fast. As we scale, we need a customersupport person to be the friendly voice answering questions, helping new usersthrough their first tailored CV, and flagging product issues back to theteam.This is a part-time hourly role, ~10-15 hours per week to start, with room toexpand as we grow. You'll work directly with the founder and have real impacton the user experience.What you'll work on:- Email and in-app chat support for trickcv users- Helping new users through their first CV tailoring (our activation moment)- Triaging product feedback and bug reports, routing to engineering- Building out a small help center and FAQ as common questions surface- Occasional short Loom walkthroughs for users stuck on a flowRequirements:- Excellent written English (non-negotiable, you'll be talking to US/UK/EUusers daily)- Empathetic, patient, genuinely curious about people's job-hunt struggles- Comfortable with chat tools (Intercom, Crisp, or similar)- Some prior customer support or community management experience- Can work async with at least 4 hours of overlap with US Eastern TimeNice to have, not required:- Personal job-hunt experience (you've felt the CV pain firsthand)- Familiarity with AI tools (ChatGPT, Claude, etc.) so you can explain them tonon-technical users- Basic technical literacy (you know what a Chrome extension is)- Experience supporting a SaaS or B2C productWhat we offer:- $10-15 per hour depending on experience, paid via Stripe / Wise / Polar- Fully remote- Flexible hours within your overlap window- Direct line to the founder, your feedback shapes the product roadmap- Bump in hours and rate as the company growsHow to apply (read this section, it matters):Customer support at trickcv means being a fluent user yourself. Beforeapplying, please do this:1. Install trickcv from the Chrome Web Store (free, 30 seconds)2. Open this exact job posting in your browser3. Click the trickcv button that auto-appears on the page4. Watch it tailor your CV to this specific role in about 10 seconds5. Download the tailored CVThen in your application, include:- A 2-3 sentence note on what worked, what felt confusing, and one thing youwould change about the onboarding flow- The tailored CV you generated using trickcv (attached)- A note on why customer support specifically, and why trickcv versus anyother AI startupWe will not interview applicants who haven't tried the product. That is thejob, after all.Candidates who tailor their CV with trickcv typically score higher in ourreview, because our own scoring system runs against this exact jobdescription.We respond to qualified applications within 7 days.Pay: $25.37 - $30.55 per hourBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Relocation assistance</li><li>Work from home</li></ul>Work Location: In person

Customer Support Specialist

Robert Half

<div>
 We are looking for a Customer Service Representative to support a busy real estate organization in New York, New York. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing account-related questions, and keeping records accurate across calls and email communication. The role combines customer service and accounts receivable support, with a strong focus on professionalism, responsiveness, and attention to detail in a fast-paced environment.
 
 
 Responsibilities:
 
 &bull; Respond to incoming customer calls and emails, providing timely assistance and clear follow-up on service or account-related inquiries.
 
 &bull; Place outbound calls when needed to resolve open issues, confirm information, and support ongoing customer communication.
 
 &bull; Enter and update customer, order, and account details accurately in internal systems to maintain reliable records.
 
 &bull; Assist with accounts receivable-related tasks by tracking payment matters, documenting conversations, and escalating issues when appropriate.
 
 &bull; Coordinate appointments and follow-up activities to ensure customer requests are handled efficiently.
 
 &bull; Use Microsoft Office tools, especially Excel, to organize data, monitor activity, and prepare routine reports.
 
 &bull; Support day-to-day service operations in an onsite environment while collaborating with team members across the business.
 
 &bull; Maintain a courteous and solution-focused approach when handling a high volume of interactions in a customer service setting.
 
 &bull; At least 1 year of experience in customer service, call center support, or a similar client-facing role.
 
 &bull; Proficiency with Microsoft Office, including strong working knowledge of Excel and Word.
 
 &bull; Ability to manage inbound and outbound communication professionally by phone and email.
 
 &bull; Experience with data entry and maintaining accurate information in business systems.
 
 &bull; Strong organizational skills with the ability to balance multiple tasks and follow through on details.
 
 &bull; Comfortable working onsite at least 3 days per week in New York, New York.
 
 &bull; Previous exposure to real estate or property management environments is preferred.
 
 &bull; Experience with Yardi is preferred.
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

Personified Tech

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

Premier NX

<div>Description:

Be The Next
Customer Service Representative (Bilingual Spanish/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. 
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual Spanish/English Customer Service Representative to support a well-known global brand in consumer products. The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and live chat. The Representative will assist Spanish and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 9:00AM &ndash; 5:00PM EST or 10:00AM &ndash; 6:00PM EST. Representatives work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service, and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in Spanish and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Service Representative (Bilingual Spanish/English) - Remote

Artcreativity

What You&rsquo;ll DoThis is a hybrid support role combining Amazon claims, project coordination, and operations support for our Ordering, Shipping &amp; Compliance Team. You&rsquo;ll work closely with the department Head to keep projects moving and ensure issues are resolved quickly.Key responsibilities include:<ul><li>Proactively pursue and assist with Amazon cases and claims (lost, damaged, or missing inventory, shipments, listings, etc.) and track case progress</li><li>Follow up on open cases in Amazon Seller Central</li><li>Assist Project Coordinator with overseas suppliers to support ongoing projects when needed</li><li>Track timelines and ensure deadlines are met</li><li>Upload and manage product documentation, testing reports, and certifications</li><li>Support shipping and logistics coordination</li><li>Maintain organized spreadsheets and internal records</li><li>Handle day-to-day follow-ups and administrative tasks for the team, especially in regard to Amazon cases, Amazon SAS cases, and phone calls to Amazon.</li></ul>What We&rsquo;re Looking For<ul><li>Highly organized with strong attention to detail</li><li>Comfortable managing multiple tasks and priorities</li><li>Strong written and verbal communication skills</li><li>Proficient in Excel or Google Sheets</li><li>Self-motivated and reliable</li></ul>Nice to have (not required):<ul><li>Exposure to Amazon Seller Central or e-commerce</li><li>Experience in admin, logistics, or coordination roles</li></ul>Pay: From $20.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Claims & Project Support Specialist

DOLCE&GABBANA

<div>
 
 Accounts Payable Specialist &ndash; Finance
 
 
 
 Dolce &amp; Gabbana represents excellence rooted in its &ldquo;Made in Italy&rdquo; heritage. Every creation reflects the Brand&rsquo;s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
 
 
 
 ROLE
 
 
 
 Dolce &amp; Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an
 
 Accounts Payable Specialist.
 
 The Accounts Payable Specialist supports the full cycle of AP operations for US and Canadian entities, ensuring timely and accurate processing of vendor invoices, payments, and reconciliations. This role works closely with the Accounts Payable Manager to maintain strong internal controls, uphold financial accuracy, and support month ‑ end and year ‑ end closing activities.
 
 
 
 MISSION
 
 
 
 
 (Responsibilities (including, But Not Limited To)
 
 
 
 <ul>
 <li>
 Process vendor invoices accurately and in accordance with company policies and approval workflows.
 </li>
 <li>
 Review invoices for proper coding, documentation, and compliance with internal controls.
 </li>
 <li>
 Prepare and process weekly and monthly payment runs, including checks, ACH, and wire transfers.
 </li>
 <li>
 Reconcile vendor statements and resolve discrepancies in a timely manner.
 </li>
 <li>
 Maintain accurate electronic records and ensure proper documentation for audit purposes.
 </li>
 <li>
 Assist with AP aging reports, accruals, and month ‑ end reconciliations.
 </li>
 <li>
 Collaborate with Procurement, Retail, and Operations to resolve invoice or purchase order issues.
 </li>
 <li>
 Support 1099 reporting and other regulatory requirements.
 </li>
 <li>
 Respond to vendor inquiries and maintain positive supplier relationships.
 </li>
 <li>
 Assist with internal and external audits by preparing schedules and supporting documentation.
 </li>
 <li>
 Contribute to process improvements to enhance efficiency, accuracy, and workflow integration..
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Accuracy and timeliness of invoice processing and payments
 </li>
 <li>
 Quality and reliability of reconciliations and reporting
 </li>
 <li>
 Compliance with internal controls and audit requirements
 </li>
 <li>
 Vendor satisfaction and issue ‑ resolution efficiency
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting or finance; or related field
 </li>
 <li>
 2&ndash;4 years of AP experience, ideally within retail or luxury goods
 </li>
 <li>
 Strong understanding of AP processes, invoice flow, and payment cycles
 </li>
 <li>
 Proficiency in Microsoft Excel (Pivot Tables and V-Lookups)
 </li>
 <li>
 Strong knowledge of US GAAP and AP processes
 </li>
 <li>
 Experience with SAP and Concur
 </li>
 <li>
 Strong analytical skills with exceptional attention to detail
 </li>
 <li>
 Ability to manage multiple priorities in a fast ‑ paced environment
 </li>
 <li>
 Excellent communication and customer ‑ service skills
 </li>
 <li>
 Collaborative mindset with the ability to work cross ‑ functionally
 
 
 </li>
 </ul>
 A career at Dolce &amp; Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand&rsquo;s vision of sustainable luxury.
 
 
 The salary rate for this role ranges from $60,000 - $65,000. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life &amp; disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.
 
 
 Dolce &amp; Gabbana is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
 
 
 LOCATION: USA &ndash; NEW YORK &ndash; NY
</div>

Accounts Payable Specialist - Finance

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Application deadline: May 20, 2026 
 
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! 
 
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist &amp; Partner (ASP) org, which works backwards from our customer&rsquo;s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. 
 
A critical dimension of this role is Customer Data Readiness &mdash; assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Key job responsibilities 
<ul><li>Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
</li><li>Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
</li><li>Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
</li><li>A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
</li><li>Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
</li><li>Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
</li><li>Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
</li><li>Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
</li><li>Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
</li></ul> 
A day in the life 
<ul><li>Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
</li><li>Designing prompt strategies and evaluating model performance across different foundation models
</li><li>Building Lambda functions and API integrations that serve as tools for AI agents
</li><li>Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
</li><li>Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
</li><li>Configuring knowledge bases and data connectors for RAG-powered agent responses
</li><li>Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
</li><li>Conducting architecture reviews and providing prescriptive guidance for production readiness
</li><li>Documenting implementation patterns and contributing to the team's knowledge base
</li></ul> 
About the team 
The Applied AI Solutions Architecture team is part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features.
 
 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of large scale automation and workflow management or equivalent</li><li>Knowledge of database design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Experience architecting, migrating, transforming or modernizing customer requirements to the cloud</li><li>Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)</li><li>Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Applied AI Solutions Architect, Amazon Connect

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