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client support technician

customer support specialist

Hematian Realty Group

Title: Customer Service RepresentativeLocation: New York, NY (Onsite)Salary: $50,000 - $60,000About UsEffy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime &amp; Cruise industry with over 150 land-based and cruise ship-based stores.Job SummaryWe are seeking an experienced Customer Service Representative to support our customer service operations and deliver a high-touch, luxury-level customer experience. The ideal candidate has 3&ndash;5 years of customer service experience, preferably in retail, and thrives in a fast-paced, customer-facing environment. This role requires strong organization, clear communication, and the ability to navigate complex or sensitive situations with professionalism. You will gain in-depth knowledge of Effy Jewelry&rsquo;s products and processes to effectively support customers throughout their journey.This role requires being onsite five days a week at our NYC headquarters.Responsibilities<ul><li>Serve as the primary point of contact for customer inquiries across phone, email, voicemail, and special orders, managing a high daily volume of tickets and calls</li><li>Answer and route incoming company calls to the appropriate departments</li><li>Conduct in-person sizing appointments and coordinate customer pickups for repairs</li><li>Address customer concerns with empathy and professionalism, taking initiative to strengthen customer loyalty and satisfaction</li><li>Collaborate with the repair team and cross-functional partners to ensure seamless service execution</li><li>Oversee repair fulfillment from intake through completion, including packing, shipping, and returns</li><li>Provide product guidance and purchasing support across all Effy Retail Stores</li><li>Act as the customer&rsquo;s dedicated liaison for all matters related to repairs, sizing, authenticity, sales, trunk shows, and the overall Effy experience</li></ul>Requirements<ul><li>3&ndash;5 years of customer service experience, preferably within retail or a call center environment</li><li>Strong written and verbal communication skills; fluency in English required</li><li>Ability to remain calm, professional, and solution-oriented in high-emotion situations</li><li>Proficiency in Microsoft Excel and Word; experience with internal systems a plus</li><li>Highly organized with the ability to manage multiple priorities in a fast-paced environment</li><li>Strong problem-solving skills and a collaborative, team-oriented mindset</li><li>Bachelor&rsquo;s degree preferred or equivalent professional experience</li><li>Prior experience in the luxury jewelry or fashion industry is a plus</li></ul>Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

Pride Health

<div>
 
 
 Job Summary
 
 
 
 We are seeking a dedicated and customer-focused
 
 Customer Service Professional
 
 to handle incoming and outgoing calls. The ideal candidate will deliver excellent service by assisting customers, resolving issues, and ensuring a positive experience with every interaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a timely and professional manner
 </li>
 <li>
 Make outbound calls as required
 </li>
 <li>
 Resolve customer complaints effectively and efficiently
 </li>
 <li>
 Provide basic technical support and guidance to customers
 </li>
 <li>
 Schedule appointments and maintain accurate records
 </li>
 <li>
 Document customer interactions and update systems accordingly
 </li>
 <li>
 Perform additional tasks and assignments as needed
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center or customer service role
 </li>
 <li>
 
 Bilingual
 
 (as required by facility)
 </li>
 <li>
 Strong
 
 verbal and written communication skills
 
 </li>
 <li>
 Excellent
 
 active listening skills
 
 with attention to customer needs
 </li>
 <li>
 Strong
 
 problem-solving abilities
 
 to identify issues and deliver solutions
 </li>
 <li>
 Comfortable handling high call volumes
 </li>
 <li>
 Proficient in basic computer applications and systems
 </li>
 </ul>
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Call Center Operations
 </li>
 <li>
 Answering Phones
 </li>
 <li>
 Scheduling Appointments
 </li>
 <li>
 Customer Inquiries Handling
 </li>
 <li>
 Bilingual Communication
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 Pride Health offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
 
 
</div>

Call Center Representative

Personified Tech

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

FANATICS COLLECTIBLES

<div><div><h2 class="jobSectionHeader">About Us</h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div>
</div>
</div>Reporting to: Senior Customer Support Associate

Location: Remote

Schedule: Full Time 


About the team:

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. 


About the role:

Fanatics Collectibles is the licensed trading card division of Fanatics &ndash; a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We're looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote 


Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels. 


What you'll be doing:
<ul>
<li>Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution.</li>
<li>Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook.</li>
<li>Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations.</li>
<li>Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally.</li>
<li>Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume.</li>
<li>Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts.</li>
<li>Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support.</li>
<li>Identify, quantify, and escalate emerging or systemic issues impacting the collector experience.</li>
<li>Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility.</li>
<li>Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy.</li>
<li>Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.</li></ul> 


What we're looking for:
<ul>
<li>Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment</li>
<li>Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles</li>
<li>Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment</li>
<li>Experience handling public-facing issues, including social media support or executive-level escalations, is preferred</li>
<li>Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles</li>
<li>Strong attention to detail and consistent documentation habits in CRM or case management systems</li>
<li>Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.)</li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Confident working independently while contributing to team-wide priorities in a distributed, remote setting</li>
<li>Strong multitasking, prioritization, and time management abilities</li>
<li>Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events)</li>
<li>Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives</li></ul> 


Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.</div>

Senior Customer Support Associate

Mind Friend

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

Medical Training Institute of New York

<div></div><div><div>Assistant Registrar</div>
<div>Student Support Specialist</div>
<div> 
Job details 
 
Work type: Full-time/part-time (hourly) 
Location: New York City 
Categories: Staff</div>
<div></div><div>Job type 
Full-Time/Part-Time
<div>Pay</div>
<div><div>$20 - $24 an hour</div></div>
<div></div>Shift and schedule: Monday - Friday 
Weekends and Evenings as needed. 
 
Medical Training Institute of New York is an educational institution with ten years of experience in healthcare training. We pride ourselves in our quality of training and the professionals who graduate from our institution. We offer Pharmacy Technology, Medical Billing &amp; coding classes, Dialysis, and Dental. Phlebotomy, EKG, Nursing Assistant, Patient Care Technician, and Medical Assistant. As an Assistant Registrar and Student Support Specialist at the Medical Training Institute of New York, you have an established set of duties and responsibilities to ensure the optimal environment for teaching and learning and the ideal functioning of the school as an educational institution. You are responsible for providing high-level customer service to prospective students and informed and personalized guidance during the admissions process. 
 
Job Description:</div>
<div> 
The Office of the Registrar provides quality service and support to students, faculty, administrators, alumni, and the external community through timely and accurate handling of enrollment activities and records in accordance with academic policies, professional standards, and governmental regulations. The Assistant Registrar and Student Support Specialist will be responsible for promoting student satisfaction and service. The Assistant Registrar and Student Support Specialist is a proactive member of the Registrar team, providing oversight and support of day-to-day functions with the ability to resolve issues. This position requires a fully in-person work schedule on our Manhattan campus and does not qualify for remote work. 
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES</div>
<ul><li>Serve as the front-line customer service representative to students, faculty, and staff.</li>
<li>Manage cross-registration, reverse transfer, consortiums, and Non-Credit applications.</li>
<li>Respond to and professionally manage Admissions@mtiofnewyork.com email while remaining in compliance with FERPA guidelines.</li>
<li>Responsible for processing and approving student registrations and withdrawals.</li>
<li>Represent the Office of the Registrar at the Student Solution Center by providing in-person support, including resolving registration, financial aid, and bursar issues.</li>
<li>Process graduation applications and assist with TAP processing and audits.</li>
<li>Responsible for the timely completion of all in-person and online transcript requests.</li>
<li>Support, troubleshoot, and guide students, advisors, faculty, staff, and other departments within the college.</li>
<li>Maintain the integrity, accuracy, retention, and security of student records.</li>
<li>Ensure campus-wide compliance with FERPA regulations.</li>
<li>Assist with managing student workers.</li>
<li>Assist students with inquiries and issues in person and via phone while ensuring compliance with FERPA.</li>
<li>Assist the Associate Registrar in providing leadership in the daily operations of the office and to provide a service-oriented office to students, faculty, staff, external office visitors and agencies.</li>
<li>Other duties as assigned.</li>
</ul><div>Requirements: 
Minimum Qualifications:</div>
<ul><li>Bachelor's degree from an accredited college or university.</li>
<li>One (1) year of full-time and responsible experience in higher education to include customer service.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li>
<li>Knowledge and understanding of FERPA and student records privacy policies.</li>
<li>Ability to display and execute good customer service skills and good listening skills.</li>
<li>Cultural competence and ability to communicate effectively, in writing and verbally, with diverse constituencies.</li>
<li>Strong verbal and written communication skills and the ability to work within a team.</li>
<li>Ability to multi-task, prioritize, and execute tasks with strong attention to detail.</li>
<li>Availability and ability to work a flexible schedule during peak periods, including evenings and/or weekends.</li>
</ul>
<div></div><div>Preferred Qualifications:</div>
<ul><li>Master's degree from an accredited college or university.</li>
<li>Reporting experience.</li></ul></div>

School Assistant Registrar

Russell Tobin

<div>
 
 We are hiring for a
 
 leading global technology company
 
 known for its innovation in e-commerce, cloud computing, and digital services.
 
 
 
 
 
 
 Role:
 
 Technical Support Technician I
 
 
 
 Location:
 
 New Carlisle, IN (Onsite)
 
 
 
 Duration:
 
 6 months contract
 
 
 
 Pay:
 
 $23&ndash;$26/hr (W2)
 
 
 
 Shift:
 
 Wed&ndash;Sat, 7:00 AM &ndash; 5:00 PM EST (10 hrs)
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to end users
 </li>
 <li>
 Troubleshoot and resolve technical issues
 </li>
 <li>
 Handle support requests via phone, email, and in-person
 </li>
 <li>
 Document, track, and monitor issues to resolution
 </li>
 <li>
 Follow standard processes and guidelines
 </li>
 <li>
 Work under supervision
 </li>
 </ul>
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 0&ndash;3 years of experience (entry-level)
 </li>
 <li>
 Associate degree (preferred but not mandatory)
 </li>
 <li>
 Knowledge of basic IT concepts, systems, and troubleshooting
 </li>
 </ul>
 
 
</div>

Technical Support Tech I

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