customer support specialist

Fugro

Job Overview Fugro, a world-leading Geo-data specialist, is seeking a dedicated and professional Customer Support Specialist to join our team. We use the power of Geo-data to unlock the secrets of the Earth, building a safer and more livable world in collaboration with our clients. This Full-Time position, and offers a competitive hourly wage of $28.45 - $31.26 USD. The successful candidate will be a crucial link between our company and our clients, ensuring a seamless, positive, and effective support experience that reflects Fugro's commitment to excellence. Responsibilities * Serve as the first point of contact for clients, managing inbound enquiries via phone, email, and our support portal with professionalism and efficiency. * Provide accurate, valid, and complete information by using the right methods and tools. * Identify and assess clients' needs to achieve satisfaction, troubleshooting issues and providing appropriate solutions and alternatives within the time limits. * Maintain comprehensive and accurate records of client interactions, processing client accounts and filing documents. * Collaborate closely with internal technical and project teams to escalate and resolve more advanced issues. * Develop a strong understanding of Fugro’s services and solutions to effectively address client queries. * Contribute to team efforts by accomplishing related results as needed and actively participating in process improvement. Qualifications * Proven experience in a customer support or client service role, preferably within a technical or B2B environment. * Exceptional communication and interpersonal skills, with a strong command of written and spoken English. * Excellent problem-solving skills and the ability to think critically and analytically. * Proficiency in using CRM systems and other customer service software. * Strong organizational skills with the ability to multitask, priorities, and manage time effectively. * A client-oriented attitude with a high degree of patience and empathy. * An interest in technology, earth sciences, or engineering would be advantageous but is not essential.

Customer Support Specialist

FuentesCorp

Job Title: Remote Live Chat Support Specialist Company: FuentesCorp Employment Type: Full-Time/Part-Timeime Job Overview FuentesCorp, a privately owned company dedicated to delivering high-quality business solutions and professional services, is seeking a diligent and customer-focused Remote Live Chat Support Specialist to join our growing team. The ideal candidate will be an exceptional communicator responsible for providing real-time support to our diverse client base. This is a fantastic opportunity for a proactive individual to contribute to a company committed to innovation, operational excellence, and customer satisfaction. You will be joining a collaborative work environment that supports employee growth and fosters a culture of integrity, teamwork, and continuous improvement. Responsibilities As a Live Chat Support Specialist, you will be the first point of contact for many of our clients. Your primary duties will include: • Engaging with customers via live chat to provide timely, accurate, and professional support. • Identifying and assessing customer needs to achieve satisfaction and resolution on the first contact. • Troubleshooting technical issues and providing clear, step-by-step guidance to clients. • Escalating unresolved queries to the appropriate internal teams while maintaining ownership of the customer issue. • Maintaining a comprehensive record of all customer interactions, transactions, comments, and complaints. • Developing an in-depth knowledge of FuentesCorp's products and services to offer effective solutions. • Collaborating with team members to improve support processes and the overall customer experience. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in a customer support role, preferably with direct experience in live chat support. • Outstanding written communication and interpersonal skills, with a strong command of English grammar and punctuation. • Excellent problem-solving abilities and the capacity to think critically under pressure. • Strong multitasking skills, with the ability to manage multiple chat conversations simultaneously. • A high level of proficiency in typing and general computer skills. • The ability to work independently and effectively in a remote setting. • A patient, empathetic, and professional attitude at all times. BenefitsFuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Remote work opportunities.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

<h2>Job Overview</h2>Fuentes Corp is seeking a detail-oriented and organized Assistant Payroll Manager to join our growing Finance team. This fully remote position is ideal for professionals who enjoy working with payroll, financial records, and employee compensation while ensuring accuracy and compliance. As an Assistant Payroll Manager, you will support payroll operations, assist with payroll processing, maintain employee payroll records, and help ensure employees are paid accurately and on time.&nbsp;If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. We value individuals who demonstrate integrity, accountability, attention to detail, and a commitment to delivering exceptional service.&nbsp;<h2>Key Responsibilities</h2><ul><li>Assist with processing weekly, bi-weekly, and semi-monthly payroll accurately and on schedule.</li><li>Review employee time records, attendance, and payroll information for accuracy.</li><li>Maintain payroll records, employee earnings, deductions, tax information, and direct deposit details.</li><li>Process payroll adjustments, bonuses, reimbursements, and other compensation changes.</li><li>Respond to employee payroll inquiries in a professional and timely manner.</li><li>Assist with onboarding new employees by entering payroll and tax information into payroll systems.</li><li>Prepare payroll reports and assist with payroll reconciliations.</li><li>Ensure compliance with federal, state, and local payroll regulations and company policies.</li><li>Maintain confidentiality of employee payroll and financial information.</li><li>Collaborate with Human Resources, Accounting, and Finance departments to support payroll operations.</li><li>Assist with year-end payroll activities, including tax forms and payroll reporting.</li><li>Support continuous improvements to payroll processes and procedures.</li></ul>&nbsp;<h2>Qualifications</h2><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.</li><li>Previous payroll, accounting, bookkeeping, administrative, or finance experience is preferred but not required.</li><li>Familiarity with payroll software such as ADP, Paychex, Workday, UKG, or similar systems is a plus.</li><li>Basic understanding of payroll principles, tax withholdings, and employee compensation.</li><li>Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.</li><li>Excellent mathematical, organizational, and analytical skills.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Excellent written and verbal communication skills.</li><li>Ability to manage confidential information with professionalism.</li><li>Ability to work independently in a fully remote environment.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>&nbsp;<h2>What We Offer</h2><ul><li>Competitive hourly pay and comprehensive benefits package.</li><li>Fully remote work-from-home opportunity.</li><li>Paid training and structured onboarding.</li><li>Flexible work schedule.</li><li>Medical, Dental, and Vision Insurance.</li><li>401(k) Retirement Savings Plan with company match.</li><li>Paid Time Off, company holidays, and wellness programs.</li><li>Career advancement and professional development opportunities.</li><li>Supportive, collaborative, and inclusive work environment. Benefits</li></ul>Fuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:&nbsp;<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

Assistant Payroll Manager - (Remote)

Remote Live Chat Support Specialist

Remote Control Solutions

Job Title: Remote Help Desk Support Specialist Company: Remote Control Solutions Employment Type: Full-Time Salary: $32 - $35 USD per hour Job Overview Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused Remote Help Desk Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology. Responsibilities * Provide first-line technical support to clients via email, telephone, and remote support tools. * Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers. * Guide installers and suppliers through product installation, configuration, and programming processes. * Document all customer interactions, technical issues, and resolutions accurately within our help desk system. * Escalate complex or unresolved issues to the appropriate internal teams in a timely manner. * Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides. * Identify and report recurring technical issues and customer feedback to assist in product improvement. * Maintain a high level of professionalism and customer satisfaction in all communications. Qualifications * Proven experience in a technical support, IT help desk, or customer support role. * Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely. * Strong analytical and problem-solving capabilities. * A customer-centric mindset with a commitment to providing outstanding service. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with help desk software and remote support tools. * Experience supporting hardware products is highly desirable. * A background in electronics, security systems, or the access control industry would be a significant advantage.

Remote Help Desk Support Specialist

Compass, Inc.

<h2> </h2>We are seeking a highly motivated and customer-oriented Live Chat Support Specialist to join our team. In this role, you will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and concerns efficiently. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong dedication to customer satisfaction. If you are looking for a dynamic and fast-paced work environment where you can make a difference, then this opportunity is perfect for you.<h3>Responsibilities</h3><ul><li>Engage with customers through live chat to provide support and assistance in a timely and professional manner.</li><li>Resolve customer inquiries, issues, and complaints effectively to ensure a positive customer experience.</li><li>Utilize product knowledge to offer personalized solutions and recommendations to customers.</li><li>Escalate complex issues to the appropriate teams or departments for resolution.</li><li>Proactively identify and address customer needs to enhance their overall satisfaction.</li><li>Document customer interactions and details accurately for reference and analysis.</li><li>Stay up-to-date on company products, services, and policies to provide accurate information to customers.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service or support role, preferably in a live chat environment.</li><li>Excellent written and verbal communication skills with a strong command of language.</li><li>Ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Strong problem-solving skills and the ability to think quickly on your feet.</li><li>Highly motivated and self-driven individual with a passion for helping others.</li><li>Tech-savvy with proficiency in using live chat software and other customer support tools.</li><li>Ability to work flexible hours, including weekends and evenings, to support customers across different time zones.</li></ul><h2>Benefits</h2><ul><li>Competitive salary and bonus opportunities</li><li>Health insurance coverage for you and your family</li><li>Paid time off and flexible work hours</li><li>Opportunities for career growth and development</li><li>Collaborative and inclusive work environment</li></ul>

Live Chat Support Specialist

PowerToFly

Job Overview PowerToFly is seeking a dedicated and articulate Online Chat Support specialist to join our dynamic team. This is a Full-Time position based in New York Mills, Minnesota, United States. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with. At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of $26 - $36 USD per hour. Responsibilities  <ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul>Qualifications  <ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul>

Online Chat Support

JBC Business card & Construction Support

<h2>Join Our Team  </h2>JBC Business Card &amp; Construction Support is looking for a dedicated, detail-oriented, and customer-focused Remote Customer Service &amp; Data Entry Specialist to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have exceptional organizational skills, we'd love to hear from you.In this role, you will serve as the first point of contact for customers while ensuring accurate data management that supports daily business operations. Your professionalism, communication skills, and attention to detail will directly contribute to delivering an exceptional customer experience.  <h2>What You'll Do  </h2><ul><li>Provide exceptional customer support via phone, email, and live chat.</li><li>Respond to customer inquiries and resolve issues professionally and efficiently.</li><li>Accurately enter, verify, and maintain customer and company records.</li><li>Process orders, invoices, and customer requests while ensuring data accuracy.</li><li>Maintain organized digital files and databases.</li><li>Collaborate with internal departments to ensure timely service delivery.</li><li>Prepare reports and perform administrative support tasks as required.</li><li>Protect confidential customer and company information.</li><li>Consistently meet quality, productivity, and customer satisfaction goals.  </li></ul><h2>What We're Looking For  </h2>Required Qualifications<ul><li>High school diploma or equivalent.</li><li>Strong written and verbal communication skills.</li><li>Excellent typing and computer proficiency.</li><li>High attention to detail and accuracy.</li><li>Ability to multitask and prioritize responsibilities effectively.</li><li>Proficiency in Microsoft Office Suite and Google Workspace.</li><li>Reliable internet connection and a dedicated home workspace.  </li></ul>Preferred Qualifications<ul><li>Previous experience in customer service, administrative support, call center, or data entry.</li><li>Experience using CRM or customer management software.</li><li>Ability to work independently while collaborating effectively with a remote team.  </li></ul><h2>Benefits</h2><ul><li>Competitive compensation.</li><li>Performance-based bonuses and incentives.</li><li>Fully remote work environment.</li><li>Flexible work schedule.</li><li>Comprehensive paid onboarding and ongoing training.</li><li>Career advancement and internal promotion opportunities.</li><li>Health, dental, and vision insurance (where eligible).</li><li>401(k) retirement savings plan with company contributions (where applicable).</li><li>Paid holidays, vacation, and personal time off.</li><li>Employee Assistance Program (EAP).</li><li>Professional development and continuous learning opportunities.</li><li>Employee recognition and rewards programs.</li><li>Supportive, diverse, and collaborative company culture.  </li></ul><h2>Why You'll Love This Opportunity</h2>If you're looking for a remote career where your communication skills, attention to detail, and commitment to excellent customer service are valued, this is your opportunity to make a meaningful impact while growing professionally. We welcome individuals who are motivated, dependable, and eager to contribute to a team committed to excellence.

Customer Service / Data Entry

Zech Group

Job Overview Zech Group is seeking a dedicated and articulate Customer Service Representative to join our dynamic team. This is a Full-Time position based in our New York, New York office. We are a customer-focused organisation committed to delivering excellence, and we are looking for an individual who shares our passion for providing outstanding support. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring customer satisfaction and loyalty. The offered compensation for this role is $15 - $30 per hour. Responsibilities - Serve as the primary point of contact for customers, handling inbound queries through phone, email, and live chat in a professional and efficient manner. - Identify and assess customer needs to provide accurate information, guidance, and solutions. - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. - Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system. - Process orders, forms, applications, and requests. - Communicate and coordinate with internal departments to ensure a seamless customer experience. - Develop a comprehensive knowledge of our company's products and services to answer customer questions effectively. - Contribute to team efforts by accomplishing related results as needed. Qualifications - Proven experience in a customer support or client service role. - Exceptional communication skills, both written and verbal, with a talent for active listening. - Strong problem-solving abilities and a capacity to remain calm and professional under pressure. - Proficiency in using CRM systems and the Microsoft Office Suite. - Excellent time-management and organisational skills with the ability to multi-task and prioritise work. - A patient, empathetic, and customer-oriented attitude. - A minimum of a high school diploma or equivalent is required. Benefits - A competitive hourly wage and benefits package. - Opportunities for professional development and career progression within the company. - A positive, supportive, and collaborative work environment. - Comprehensive training to ensure you have the knowledge and tools to succeed.

Customer Service Representative

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