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customer support specialist

L+M Development Partners

At L+M Development Partners, working together to build stronger communities is our mission. Our double bottom line philosophy means that we measure success not only in financial returns but also by the positive impacts we make in the communities we serve.
<br><br>
Founded in 1984, L+M is a full-service real estate development firm that develops, invests, constructs, and manages properties with industry-leading innovation in a variety of urban markets nationwide, primarily in the New York Tristate Area. Recognized as one of the top affordable housing developers in the country, L+M and its affiliate companies are responsible for approximately $20 billion in development and investment, and combined have over 57,000 high-quality residential units in construction or that have been acquired, preserved, or completed.
<br><br>
<b>Please visit our website for more information:</b> http://lmdevpartners.com. To learn more about our mission and values, go to https://lmdevpartners.com/mission-and-values/
<br><br>
We are seeking a proactive, detail-oriented Yardi Support Specialist to provide mid- to high-level support across our Yardi platform. This full-time role (hybrid schedule) is critical to ensuring the smooth operation of our real estate accounting systems, maintaining data integrity and supporting users across multiple departments. The ideal candidate will have strong Yardi Voyager administrative experience, a solid accounting foundation, technical troubleshooting skills, and the ability to take ownership of tickets and system-related projects.
<br>Key Responsibilities
<br><br>
System Support & Administration
<br><ul>
<li>Provide mid to high level support across the Yardi systems via a ticketing system.</li>
<li>Diagnose and resolve issues while maintaining data integrity and following best practices and security procedures.</li>
<li>Serve as primary support contact for all Yardi-related issues, ensuring timely resolution and user satisfaction.</li>
<li>Administer and support Yardi modules including Core Voyager, Procure to Pay, Job Cost, Maintenance IQ, Affordable, Commercial, Investment Accounting, and other modules as needed.</li>
<li>Manage user roles, permissions, and security settings</li>
<li>Coordinate with Yardi Support and third-party vendors for escalations, upgrades, and enhancements</li>
</ul>
Data Integrity & Integrations
<br><ul>
<li>Ensure accuracy of data to/from Yardi and third-party integrations</li>
<li>Monitor system performance and conduct regular data audits</li>
<li>Assist with system integrations, ETL import/export processes, and data migrations</li>
<li>Develop custom programming requests utilizing SQL, ySQL, YSR, and other platforms as needed</li>
<li>Maintain compliance with IT security protocols and SOX governance standards</li>
</ul>
Reporting & Custom Development
<br><ul>
<li>Create custom reports, scripts, and data outputs to support various departments</li>
<li>Develop custom account trees and financial reporting structures</li>
<li>Leverage ySQL to build reports and scripts (knowledge of Yardi database schema preferred)</li>
<li>Support internal controls through customized accounting functions and reporting</li>
</ul>
Cross-Functional Collaboration
<br><ul>
<li>Work closely with Accounting, Asset Management, Property Management, Leasing, Compliance, and Legal teams</li>
<li>Collaborate to align system functionality with business needs</li>
<li>Assist with onboarding newly acquired properties</li>
<li>Participate in discovery, configuration, testing, and deployment of Yardi solutions</li>
<li>Maintain accurate SOPs for system processes and administrative workflows</li>
</ul>
Additional
<br><ul>
<li>Manage multiple projects while handling daily support responsibilities</li>
<li>Take ownership of tickets and assigned initiatives from intake through resolution</li>
<li>Perform additional duties as assigned to support departmental goals</li>
</ul>
Required Qualifications
<br><ul>
<li>Bachelor’s degree in accounting, business, data science or related field.</li>
<li>Minimum 4–6 years of hands-on Yardi Voyager experience (5+ years preferred)</li>
<li>Experience supporting core Yardi Voyager in a helpdesk or administrative capacity.</li>
<li>Multi-module exposure (Affordable, Commercial, Residential preferred)</li>
<li>Familiarity with GAAP accounting principles and financial reporting workflows</li>
<li>Experience ensuring accuracy of data across integrations and third-party systems</li>
<li>Strong technical troubleshooting and customer support skills</li>
<li>Ability to communicate effectively via email and phone with users of varying technical experience levels</li>
</ul>
Preferred Qualifications
<br><ul>
<li>Experience in property conversions</li>
<li>ETL import/export experience</li>
<li>Ability to create custom scripts using ySQL</li>
<li>Knowledge of the Yardi database schema</li>
</ul>
Key Competencies
<br><ul>
<li>Strong analytical and problem-solving skills</li>
<li>Detail-oriented with a focus on data integrity</li>
<li>Highly motivated and self-directed</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work independently and collaboratively</li>
<li>Effective project management and organizational skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
</ul>
L+M offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.
<br><br>
L+M is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
<br><br>
<b>Disclaimer:</b> Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Yardi Support Specialist

Hae CPG

<div>
 <p>
  <em>
   NOTE: To apply, please send an email to
   <u>
    people@haecpg.com
   </u>
   with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   COMPANY:&nbsp;
  </strong>
  Hae CPG
 </p>
 <p>
  ﻿
  <strong>
   POSITION:&nbsp;
  </strong>
  Customer Service Associate
 </p>
 <p>
  <strong>
   REPORTS TO:&nbsp;
  </strong>
  CX Lead
 </p>
 <p>
  <strong>
   ROLE TYPE:
  </strong>
  Full-Time
 </p>
 <p>
  <strong>
   OFFICE LOCATION:
  </strong>
  &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 </p>
 <p>
  <strong>
   HOURS:
  </strong>
  Must be comfortable with occasional weekend and holiday coverage
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
  </li>
  <li>
   Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
  </li>
  <li>
   Troubleshoot order and fulfillment issues and escalating when necessary
  </li>
  <li>
   Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
  </li>
  <li>
   Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
  </li>
  <li>
   Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
  </li>
  <li>
   Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
  </li>
  <li>
   Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
  </li>
  <li>
   Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
  </li>
  <li>
   Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
  </li>
  <li>
   Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
  </li>
  <li>
   Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
  </li>
  <li>
   Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
  </li>
  <li>
   Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
  </li>
  <li>
   Strong problem-solving skills and the ability to investigate issues independently before escalating
  </li>
  <li>
   Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
  </li>
  <li>
   Adaptable and receptive to feedback, process changes, and evolving CX priorities
  </li>
  <li>
   Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
  </li>
  <li>
   Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
  </li>
  <li>
   Exposure to and experience working with 3PLs a plus
  </li>
  <li>
   Must be comfortable working on weekends and holidays on an as needed basis
  </li>
 </ul>
</div>


Customer Service Associate

The Port Authority of New York and New Jersey

<p></p><div><h2 class="jobSectionHeader"><b>Description</b></h2><br>
<br>
<br>
<p></p><div><div><p>About the Role</p></div><p></p><div><div><p><br>
The Social Media Specialist is instrumental in helping the Port Authority leverage social media to bring to life its focus on a 21st century customer-centric experience, through compelling, high-quality content creation and strategic storytelling on social media channels. This is an exciting opportunity to help enhance the reputation and the visibility of the agency&rsquo;s work across digital platforms, especially for our Aviation line of business, championing LaGuardia, Newark and JFK airports, which are going through an unprecedented, historic transformation into world-class gateways.</p><p></p><p><br>
Social Media Specialist should be a seasoned social media marketer with strong experience as a content creator (writing, graphics, and video production), with working knowledge of social customer service and crisis communications; familiarity with social paid media planning and buying is a plus.</p></div></div><p></p><div><p><br>
Responsibilities</p></div><p></p><div><div><p><br>
Lead Functions:</p><br>
<p></p><ul><li>
Content Development and Execution: The Social Media Specialist will be a primary developer of content, either solo or with the PA Studio team, freelancers, or our ad agency.</li><li>
Monitoring Social Feeds: The Social Media Specialist, in partnership with customer engagement/service disciplines, will monitor audience activity and surface insights that inform content and communications.</li></ul><p></p><p><br>
Support Functions:</p><p><br>
</p><ul><li>Strategy: The Social Media Specialist will support the Supervisor in the development and execution of social media strategies, including the overarching social media playbook and campaigns.</li><li>
Industry Knowledge: The Social Media Specialist will stay plugged into emerging social trends and identify opportunities to activate cultural moments and viral trends, as well as stay up to date on new platform functionality, and share their findings with internal teams.
</li></ul><ul><li>Reporting: The Social Media Specialist will support the Analytics Manager in any reporting needs.</li><li>
Customer Engagement: The Social Media Specialist will be a resource for customer engagement colleagues and will provide guidance to service line partners, customer engagement, operations, and media relations on effective social media responses when needed.</li><li>
Paid Social Media Planning and Buying: The Social Media Specialist will support in the execution of paid social media campaigns by placing buys.
</li><li>Participating in site visits and events: the Social Media Specialist will be required to regularly attend airport visits and other events, to capture or produce content in real time.
</li></ul>Administration: The Social Media Specialist will support the Social Media Supervisor with the administration of the team; this includes but is not limited to maintaining a content calendar and status sheet. The Social Media Specialist will work with the Social Media Supervisor to assess and prioritize project requests from service line departments and other stakeholders.<br>
<ul><li>
</li></ul></div></div><br>
<p></p><div><p>Minimum Qualifications</p></div><p></p><div><div><br>
<ul><li>
Bachelor&rsquo;s degree in communications or related fields from an accredited college or university</li><li>
Minimum 5years of experience working in social media content development and digital marketing, at an ad agency or in-house.</li><li>
In lieu of a degree, 7-10 years of experience in social media content development and digital marketing, at an ad agency or in-house or equivalent.</li><li>
Demonstrated expertise in motion graphics and short-form video production, particularly using Adobe Creative Cloud (After Effects, Premiere Pro, Photoshop), with the ability to design static graphics and culturally relevant social content (including memes), and familiarity with tools such as CapCut, Canva, and similar platforms.</li><li>
Familiarity with AI-enabled content creation tools (e.g., ChatGPT or similar platforms)</li><li>
Experience with social publishing and listening platforms (e.g. Hootsuite)</li></ul></div></div><p></p><div><p><br>
Desired Qualifications</p></div><p></p><div><div><br>
<ul><li>
Experience buying media on Meta Business Manager.</li><li>
Excellent writing skills for public-facing communications.</li><li>
Experience in aviation, transportation, infrastructure, or government sectors.</li><li>
Experience developing multimedia content optimized for multiple social media platforms.</li><li>
Knowledge of social media analytics, metrics, and performance measurement.</li></ul><p>
NOTE:</p><p>
May be required to work outside normal business hours periodically to support content capture, priority communications, customer engagement and other urgent agency needs.</p><p><br>
</p></div></div><br>
<div><p>Selection Process</p></div><div><div><p><br>
The application process varies by position but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.</p></div></div><p></p><div><div><div><p><br>
Compensation, Benefits &amp; On-Site Collaboration Requirements</p></div></div></div><p></p><div><div><p><br>
The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement. Click here for more information about benefits, our culture, and career development opportunities.<br>
</p><p></p><p>The Port Authority of New York and New Jersey anticipates that the actual salary offered to a successful candidate will depend on aspects such as experience, knowledge, skills, abilities, and internal factors. The expected compensation range for this role is:<br>
 </p><p></p><p>Minimum: $100,256 Midpoint: $130,318 Maximum: $160,394</p><p></p><p><br>
In accordance with Port Authority policy, this position permits employees to work remotely a maximum of one day per week, subject to operational and business needs.</p></div></div></div></div><p></p>

Social Media Specialist

Careers In Travel | Destination Planners

<div>
 <strong>
  Itinerary Support Coordinator - Remote
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Remote (United States)
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a coordination-focused services company that supports clients with planning, scheduling, and experience-related logistics. We assist with organizing itineraries, timelines, and reservations while maintaining a high standard of communication and client support.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Itinerary Support Coordinator provides administrative and client-facing assistance related to itinerary organization, scheduling, and documentation. This role supports the coordination of multiple components while ensuring accuracy, consistency, and timely communication.
 <br/>
 <br/>
 This is a support-based position focused on organization and client service rather than sales.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Assist with itinerary-related scheduling and coordination requests
 <br/>
 <br/>
 Organize and maintain itinerary details, timelines, and documentation
 <br/>
 <br/>
 Communicate with clients to confirm details, updates, and changes
 <br/>
 <br/>
 Ensure itinerary components are accurately recorded and up to date
 <br/>
 <br/>
 Respond to client inquiries in a professional and timely manner
 <br/>
 <br/>
 Follow established workflows and quality standards
 <br/>
 <br/>
 Collaborate with internal team members to support daily operations
 <br/>
 <br/>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 Strong organizational and time-management skills
 <br/>
 <br/>
 Clear written and verbal communication abilities
 <br/>
 <br/>
 High attention to detail and accuracy
 <br/>
 <br/>
 Comfortable working independently in a remote environment
 <br/>
 <br/>
 Basic computer proficiency and willingness to learn new systems
 <br/>
 <br/>
 Professional, reliable, and service-oriented
 <br/>
 <br/>
 Previous experience in itinerary coordination, scheduling, customer service, hospitality, or administrative support is helpful but not required.
 <br/>
 <br/>
 <strong>
  Work Environment &amp; Schedule
  <br/>
  <br/>
 </strong>
 Fully remote position
 <br/>
 <br/>
 Flexible scheduling options may be available
 <br/>
 <br/>
 Training and ongoing support provided
 <br/>
 <br/>
 <strong>
  Why Work With Us
  <br/>
  <br/>
 </strong>
 Remote work flexibility
 <br/>
 <br/>
 Structured and supportive team environment
 <br/>
 <br/>
 Clear expectations and established workflows
 <br/>
 <br/>
 Opportunity to develop coordination and client support skills
 <br/>
 <br/>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 Interested candidates are encouraged to submit an application for consideration. Qualified applicants will be contacted regarding next steps.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Online - Itinerary Support Representative - No Experience Needed

Lake Sunapee Region VNA and Hospice

<div><p>Hours: 40-hours per week, salaried position</p><p>
Full-time days</p><p>
Lake Sunapee Region VNA &amp; Hospice is seeking a proactive and detail-oriented IT Support Specialist to provide excellent customer service and technical support to both our internal end-users and external vendors.</p><p>
Job Highlights for the IT Support Specialist:</p><ul><li>
Become an essential part of our trusted, multi-disciplinary team</li><li>
Work in an environment where you are heard, empowered, and respected
</li><li>Excellent benefits</li></ul><p>
Responsibilities of the IT Support Specialist:</p><ul><li>
Engaging in front-facing customer service for end-users experiencing technical difficulties</li><li>
Resetting passwords and unlocking accounts in Active Directory</li><li>
Troubleshooting Outlook and mobile device email issues</li><li>
Installing and configuring printers and other office equipment (local and network)</li><li>
Assisting end-users with VPN connections and resolving basic networking issues</li><li>
Applying updates and patches to laptops/iPads/mobile devices</li><li>
Managing help desk ticket queues and following up with end-users in a timely manner</li><li>
Serving as Security Officer to ensure compliance with HIPAA regulations</li><li>
Maintaining the telecommunication system, working with vendors to ensure proper functioning and cost-effectiveness</li><li>
Functioning as principle on-call agent for IT related issues with backup provided</li></ul><p>
Qualifications of the IT Support Specialist:</p><ul><li>
Associates degree in IT-related field preferred</li><li>
Minimum of 2 years&rsquo; experience in Helpdesk Support position</li><li>
Strong understanding of network protocols, operating systems, and database management</li><li>
Healthcare IT (Electronic Medical Record) experience preferred</li><li>
Experience with Active Directory, Microsoft 365, remote desktop tools, and basic networking</li><li>
Excellent problem-solving skills with the ability to work under pressure</li><li>
Excellent communication (verbal and written) and customer service skills to effectively interact with team members and end-users
</li><li>Ability to work independently as well as part of a collaborative team environment.</li></ul><ul><li>
Working knowledge of network infrastructure &ndash; network routers, switches, WAPs, protocols</li><li>
Strong ability to multitask and prioritize work in a fast-paced environment</li><li>
Proof of Flu vaccination</li><li>
Reliable transportation</li><li>
Valid driver's license</li><li>
Automobile insurance</li><li>
Physical exam within the last year</li><li>
Two-step TB test</li></ul><p>
Lake Sunapee Region VNA &amp; Hospice is a mid-sized agency, providing home health care, hospice, palliative and personal care services to people of all ages in parts of Grafton, Merrimack, and Sullivan counties in New Hampshire.</p><p>
Lake Sunapee Region VNA is an Equal Opportunity Employer.</p></div>

IT Support Specialist

MetroPlusHealth

<div><p><b>Job Ref: </b>133329<br>
<b>Category: </b>Member Services<br>
<b>Department: </b>CALL CENTER<br>
<b>Location: </b>50 Water Street, 7th Floor, New York, NY 10004
<br>
<b>Job Type: </b>Regular<br>
<b>Employment Type: </b>Full-Time<br>
<b>Salary Range: </b>$48,791.00 - $48,791.00<br>
</p><p></p><div><h2 class="jobSectionHeader"><b>Empower. Unite. Care.</b></h2><p><b>
MetroPlusHealth</b> is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.</p><div><div><div><h2 class="jobSectionHeader"><b>
About NYC Health + Hospitals</b></h2><div><div><p>
MetroPlus<b>Health</b> provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus<b>Health</b>'s network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlus<b>Health</b> has been committed to building strong relationships with its members and providers.</p><p><b>
Position Overview</b></p><p>
Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.</p></div></div></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Work Shifts</b></h2><div><div><p><b>
8:00 A.M &ndash; 4:00 P.M</b><br>
<b>9:00 A.M &ndash; 5:00 P.M</b><br>
<b>10:00 A.M &ndash; 6:00 P.M</b><br>
<b>11:00 A.M &ndash; 7:00 P.M</b></p><p><b>
12:00 A.M &ndash; 8:00 P.M</b></p></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><div><ul><li>
Strive for first call resolution, working to resolve member and provider issues as the point of contact</li><li>
Utilize dual monitors and leverage computer-based resources to find answers to customer questions</li><li>
Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.</li><li>
Classify and record all customer encounters clearly and concisely.</li><li>
Identify and escalate complex issues and provide follow-up/closure.</li><li>
Identify and intake customer complaints capturing all pertinent information.</li><li>
Assist members with PCP selection, as well as, locating providers and vendors within plan&rsquo;s network.</li><li>
Verify and update member demographic information.</li><li>
Process requests for member materials, such as ID cards, member guide, provider directory, etc.</li><li>
Handle enrollment inquiries and generate sales leads.</li><li>
Handle disenrollment requests and pro-actively conduct retention efforts.</li><li>
Perform outreach related to New Member Orientation and PCP term/reassign projects.</li><li>
Process premium payments.</li><li>
All other duties and special projects as assign by the Director of Customer Service.</li><li>
Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.</li><li>
Training class (Paid): 9:00 AM-5:00 PM Monday-Friday.</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><div><ul><li>
High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and</li><li>
Minimum 1 year experience in a call center environment; or</li><li>
A satisfactory equivalent combination of education, training, and experience.</li><li>
Managed care experience preferred.</li><li>
Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor&rsquo;s office, medical clinics).</li><li>
Poise under pressure when dealing with difficult situations and potentially upset customers.</li><li><p>
Ability to work in a fast-paced environment while keeping a high attention to detail.</p></li></ul><p><b>
Professional Competencies</b></p><ul><li>
Integrity and Trust</li><li>
Customer Focus</li><li>
Functional/Technical Skills</li><li>
Written/Oral Communication<br>
</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><div><p>
NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul></div></div></div></div></div></div></div><p></p>

Call Center Representative I

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>MetroPlus<b>Health</b> provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus<b>Health</b>'s network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlus<b>Health</b> has been committed to building strong relationships with its members and providers.</p><p><b>
Position Overview</b></p><p>
Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>8:00 A.M &ndash; 4:00 P.M</b><br>
<b>9:00 A.M &ndash; 5:00 P.M</b><br>
<b>10:00 A.M &ndash; 6:00 P.M</b><br>
<b>11:00 A.M &ndash; 7:00 P.M</b></p><p><b>
12:00 A.M &ndash; 8:00 P.M</b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2>
<div>
<div></div><div><ul><li>Strive for first call resolution, working to resolve member and provider issues as the point of contact</li><li>
Utilize dual monitors and leverage computer-based resources to find answers to customer questions</li><li>
Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.</li><li>
Classify and record all customer encounters clearly and concisely.</li><li>
Identify and escalate complex issues and provide follow-up/closure.</li><li>
Identify and intake customer complaints capturing all pertinent information.</li><li>
Assist members with PCP selection, as well as, locating providers and vendors within plan&rsquo;s network.</li><li>
Verify and update member demographic information.</li><li>
Process requests for member materials, such as ID cards, member guide, provider directory, etc.</li><li>
Handle enrollment inquiries and generate sales leads.</li><li>
Handle disenrollment requests and pro-actively conduct retention efforts.</li><li>
Perform outreach related to New Member Orientation and PCP term/reassign projects.</li><li>
Process premium payments.</li><li>
All other duties and special projects as assign by the Director of Customer Service.</li><li>
Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.</li><li>
Training class (Paid): 9:00 AM-5:00 PM Monday-Friday.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2>
<div>
<div></div><div><ul><li>High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and</li><li>
Minimum 1 year experience in a call center environment; or</li><li>
A satisfactory equivalent combination of education, training, and experience.</li><li>
Managed care experience preferred.</li><li>
Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor&rsquo;s office, medical clinics).</li><li>
Poise under pressure when dealing with difficult situations and potentially upset customers.</li><li><p>
Ability to work in a fast-paced environment while keeping a high attention to detail.</p></li></ul><p></p><p><b><br>
Professional Competencies</b></p><ul><li>
Integrity and Trust</li><li>
Customer Focus</li><li>
Functional/Technical Skills</li><li>
Written/Oral Communication<br>
</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul></div></div></div></div></div>

Customer Service Representative I

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