claims & project support specialist Jobs in New York

claims & project support specialist

claims specialist

client support technician Jobs in New York

client support technician

customer service representative Jobs in New York

customer service representative

it support specialist

customer support specialist

Akkodis

<div>
 
 Hope your day has been going well so far!
 
 
 My name is
 
 Satender Bisht
 
 , and I&rsquo;m a Senior Recruiter for
 
 AKKODIS
 
 . A part of The Adecco Group, we are one of the top recruitment agencies in the country.
 
 
 Never heard of Akkodis? Click the link: https://www.youtube.com/watch?v=r1RgWQmE8cQ
 
 
 
 
 
 My client is currently recruiting for the
 
 Production Operations Associate I/Technical Support Specialist - Remote (NY),
 
 
 
 
 
 
 
 Pay Range: ($18
 
 -
 
 $21)/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
 
 
 
 
 Duration: 16+ Months Contract.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 Must-haves:
 
 
 
 Communication skills
 
 
 Ability to work remotely and independently
 
 
 Self-starter
 
 
 Strong Excel skills (filters, pivots, formulas, status tracking)
 
 
 Comfort working with large retailer lists and prioritization
 
 
 Ability to explain technical requirements in plain language
 
 
 Writing clear, concise outreach emails and follow‑ups
 
 
 Persistence &amp; follow‑up
 
 
 Staying on top of retailers and vendors without burning relationships
 
 
 Critical thinking
 
 
 Spotting patterns in retailer readiness (e.g., same POS vendor causing delays)
 
 
 Professional confidence
 
 
 Engaging with large national retailers and vendors as a credible program representative
 
 
 Adaptability
 
 
 Adjusting outreach and sequencing based on state priorities or readiness data
 
 
 
 Nice to have:
 
 
 
 Identifying whether a blocker is hardware, software, processor, or certification-related
 
 
 Accurately identifying and capturing issues for escalation
 
 
 Prior experience and knowledge with payments, POS systems, or retail IT
 
 
 Familiarity with government or regulated programs
 
 
 Data analytic skills, with power BI skills
 
 
 Meeting facilitation with internal and external stakeholders
 
 
 
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
 
 
 
 Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
 
 
 To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
 
 
 The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 
 
 &middot; The California Fair Chance Act
 
 
 &middot; Los Angeles City Fair Chance Ordinance
 
 
 &middot; Los Angeles County Fair Chance Ordinance for Employers
 
 
 &middot; San Francisco Fair Chance Ordinance
 
</div>

Technical Support Specialist

Personified Tech

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

FANATICS COLLECTIBLES

<div><div><h2 class="jobSectionHeader">About Us</h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div></div></div> 
Reporting to: Senior Customer Support Associate

Location: Remote

Schedule: Full Time 


About the team:

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. 


About the role:

Fanatics Collectibles is the licensed trading card division of Fanatics &ndash; a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We're looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote 


Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels. 


What you'll be doing:
<ul>
<li>Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution.</li>
<li>Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook.</li>
<li>Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations.</li>
<li>Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally.</li>
<li>Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume.</li>
<li>Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts.</li>
<li>Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support.</li>
<li>Identify, quantify, and escalate emerging or systemic issues impacting the collector experience.</li>
<li>Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility.</li>
<li>Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy.</li>
<li>Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.</li></ul> 


What we're looking for:
<ul>
<li>Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment</li>
<li>Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles</li>
<li>Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment</li>
<li>Experience handling public-facing issues, including social media support or executive-level escalations, is preferred</li>
<li>Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles</li>
<li>Strong attention to detail and consistent documentation habits in CRM or case management systems</li>
<li>Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.)</li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Confident working independently while contributing to team-wide priorities in a distributed, remote setting</li>
<li>Strong multitasking, prioritization, and time management abilities</li>
<li>Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events)</li>
<li>Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives</li></ul> 


Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.<div>
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.</div></div>

Senior Customer Support Associate

Velocitii, LLC

Live in Western NY? Join a Top Workplace!Velocitii is hiring Remote/In-Person Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.Ready to be part of something great? View our website to learn more and apply today!WHAT&rsquo;S IN IT FOR YOU &ndash; THE PERKS! Compensation &amp; Incentives<ul><li>Start at $17/hour with paid training</li><li>Pay increase after90 days of proven performance</li><li>Annual bonuses and merit raises available</li></ul>EZ Access MD &ndash; Free Healthcare for You &amp; Your Family!<ul><li>Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics&mdash;all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2&ndash;25. Just one more way Velocitii supports your well-being!</li></ul>Benefits That Start Early<ul><li>Healthcare, life insurance, and 401(k) kick in the first of the month after hire</li><li>Sick time and PTO start accruing on day one&mdash;use sick time right away!</li><li>After90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!</li><li>Get paid to give back with volunteer time off</li></ul>Company-Provided Equipment<ul><li>We&rsquo;ll set you up with everything you need to succeed&mdash;no equipment worries!</li></ul>Remote Work<ul><li>Work comfortably from home and skip the commute.</li></ul>Supportive Culture<ul><li>Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.</li></ul>Growth &amp; Development<ul><li>Enjoy access to training, coaching, and mentorship to grow your career.</li></ul>Consistent Schedule<ul><li>Monday&ndash;Friday shifts start at 8:00 or 8:30 AM&mdash;no weekends!</li></ul>A DAY IN THE LIFEAs a Customer Service Representative, you&rsquo;ll handle incoming calls in a fast-paced, remote environment&mdash;helping customers, answering questions, and making a real impact.You&rsquo;ll:<ul><li>Put customers first and build trust</li><li>Communicate clearly and professionally</li><li>Stay calm and empathetic under pressure</li><li>Be reliable and meet performance goals</li><li>Support payment needs and follow procedures</li><li>Keep records accurate and respond to emails daily</li><li>Pitch in when needed and stay flexible</li></ul>WHAT WE'RE LOOKING FORRequired:<ul><li>1+ year of customer service experience in a call-center/dispatcher setting</li><li>Must live within 50 miles of Medina, NY</li><li>Strong verbal and written communication</li><li>Organizational and problem-solving skills</li><li>Ability to navigate multiple computer systems</li><li>Experience in a virtual desktop environment</li><li>Distraction-free remote workspace</li><li>High school diploma or GED</li></ul>Preferred:<ul><li>Familiarity withAS400.</li></ul>Additional expectations:<ul><li>Participate in virtual interviews using a computer with a working camera OR schedule an in-person interview</li><li>Comfortable in a diverse, inclusive, team-focused culture</li><li>Complete pre-employment steps:</li><li>Internet speed test</li><li>Background and drug screening</li><li>Pick up equipment at our Medina, NY office</li></ul>If your experience and qualifications align with what we&rsquo;re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!Pay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: Remote

Customer Service Representative

Intrado

<div>About Us<div> 
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.</div> 
 
Responsibilities/Qualifications 
Intrado is looking to hire a PSAP (911) Field Technical Customer Support (Level 3). This role will be located in New York maintaining our equipment throughout Erie County so candidates must be willing to travel throughout this county in New York.<div> 
This role is responsible for leading and participating in maintenance of 911 call handling and dispatch systems, including traveling to customer site, installation/maintenance and troubleshooting of software and hardware; traveling to customer site to install/ maintain assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers and service technicians as needed; participate in the development of Method of Procedures (MOP's); assist in new product development and new product training. 
MINIMUM QUALIFICATIONS</div><div><ul><li>
Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned</li><li>
Prepare reports, material and documentation as requested</li><li>
May update project plan</li><li>
Participate in the development of MOPS (Method of Procedures)</li><li>
Train and mentor assigned co-workers, as necessary</li><li>
Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner</li><li>
Gather all information prior to installs using the tools provided prior to traveling on-site</li><li>
Make an introductory phone call to the customer to confirm appointment time and location</li><li>
Provide remote support to customers and service technicians as needed</li><li>
Collect supporting documents from each installation and return assigned paperwork as required</li><li>
Submit expense reports and time cards to supervisor as required ensuring adherence to</li><li>
Follow research through until resolution</li><li>
Document all issues thoroughly maintaining department files</li></ul></div>
Education:<ul><li>
High school diploma or GED required<ul><li>
Bachelor&rsquo;s degree from an accredited college or university in MIS or Computer Science preferred</li></ul></li></ul>
Experience:
Applicant for this job will be expected to meet the following minimum qualifications.<ul><li>
Minimum 5 years of technical customer service and installation or software training experience. Previous work with routing, traditional and IP based PBX exchanges, and connection mapping with various channel providers (Avaya, Cisco, etc.).</li><li>
Minimum 5 years experience with networking, Windows based servers and workstations required</li><li>
Min two years of experience with Oracle and SQL preferred</li><li>
Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred</li><li>
Telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred</li><li>
Basic knowledge of Word and Excel required</li><li>
Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred</li><li>
On-call required and night shift work dependent on customer request/updates (11pm -6am)</li></ul>
Physical Requirements:<ul><li>
Must be able to occasionally lift up to 50lbs</li><li>
Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head</li><li>
Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required</li><li>
Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment</li><li>
Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation</li></ul>
Travel:<ul><li>
Local travel throughout Erie County, New York</li><li>
Mileage is paid, but candidates must have their own working vehicle</li></ul>
 
Total Rewards<div> 
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you&rsquo;d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond &ndash; paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!</div><div></div><div> 
The starting salary is anticipated between $31 and $39 and will be commensurate with experience.</div><div> 
</div><div>Intrado is an Equal Opportunity Employer &ndash; Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.</div></div>

IT Field Technician 3 (Erie NY)

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div><div>
Requisition Job Description</div></div><div><div><div><div>
Position Summary
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.<ul><li>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</li><li>
Maintain department established performance metrics at a meets or exceeds expectations level</li><li>
Work together as a team and apply the Aetna Core Values in day-to-day operations</li><li>
Creating a Differentiated Service Experience</li><li>
Demonstrating Service Discipline</li><li>
Handling Service Challenges</li><li>
Providing Solutions to Constituent Needs</li><li>
Working Across Boundaries</li></ul>
Required Qualifications<ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul>
Preferred Qualifications<ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li>
Education
High School diploma, G.E.D. or equivalent experience</li></ul></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Customer Service Representative

VNS Health

<div>Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility. Responsibilities:

What We Provide<ul><li>
Referral bonus opportunities
</li><li>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</li><li>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</li><li>Employer-matched 401k retirement saving program</li><li>
Personal and financial wellness programs
</li><li>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</li><li>Generous tuition reimbursement for qualifying degrees</li><li>
Opportunities for professional growth and career advancement and CEU credits
</li></ul>What You Will Do
<ul><li>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</li><li>
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</li><li>
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</li><li>
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</li><li>
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</li></ul>
Qualifications:

Education:
<ul><li>High School Diploma or equivalent required</li><li>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</li></ul> 
Work Experience:<ul><li>
Minimum of one year of customer service experience preferably in a health care setting required</li><li>
Excellent oral/verbal communication and customer service skills required</li><li>
PC skills including Microsoft Office</li><li>
Bilingual skills may be required as determined by operational needs</li></ul>
Pay Range: USD $17.49 - USD $21.80 /Hr.</div>

Contact Center Agent I

Explore 2019+ Customer support specialist in New York this May. Find roles across top companies and apply now to boost your career.