customer success manager Jobs in New York

customer success manager

accounting specialist

benefits specialist/case manager Jobs in New York

benefits specialist/case manager

claims & project support specialist Jobs in New York

claims & project support specialist

client service associate Jobs in New York

client service associate

customer support specialist

IDEX Corporation

<h2>Description</h2>We are seeking a dedicated and motivated Customer Service professional to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues promptly, and contribute to building strong customer relationships. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service. You will work closely with various departments to ensure customer satisfaction and help enhance our overall customer experience. Whether managing orders, addressing concerns, or providing product information, your role is critical in maintaining our company’s reputation for excellent customer care. If you are eager to work in a fast-paced environment and enjoy helping people, this opportunity is perfect for you. We offer a supportive work environment where your contributions are valued, and there are opportunities for professional growth and development within the company. Join us to be part of a team committed to excellence in customer service and continuous improvement. If you have a positive attitude, strong interpersonal skills, and a willingness to learn, we invite you to apply for this rewarding position and help us exceed our customers' expectations every day.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Process orders, returns, and exchanges accurately and timely.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with other departments to address and resolve complex issues.</li><li>Identify potential improvements in customer service procedures and communicate feedback.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service role or related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li><li>Empathy and patience when dealing with challenging customers.</li><li>Proficiency with customer service software, databases, and tools.</li><li>High school diploma or equivalent; additional education in customer service is a plus.</li><li>Strong organizational skills and attention to detail.</li></ul><h2>Benefits</h2><ul><li>Comprehensive health, dental, and vision insurance plans</li><li>Flexible work schedules to support work-life balance</li><li>Opportunities for professional growth and career advancement</li><li>Employee discounts on products and services</li><li>Supportive and inclusive team environment</li></ul>

Customer Service

Silearth

Job Overview Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team. Salary: $18.52 - $45.00 per hour Responsibilities * Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner. * Provide accurate and detailed information regarding our products, such as photographic prints, and services. * Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution. * Process customer orders, returns, and exchanges accurately. * Maintain and update customer records in our internal database, ensuring a high level of data integrity. * Gather and document customer feedback to help our team improve our products and services. * Collaborate with other team members to ensure a seamless and consistently excellent customer journey. Qualifications * Proven experience in a customer service, customer support, or a similar client-facing role. * Exceptional written and verbal communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and a genuine passion for helping others. * Excellent problem-solving abilities and the capacity to remain calm under pressure. * Proficiency in using common customer service software and CRM systems. * Strong organisational and time-management skills with the ability to prioritise tasks effectively. * A high level of attention to detail and accuracy in all work. * A personal interest in photography, travel, or nature is highly desirable. Benefits * A competitive hourly wage and benefits package. * Opportunities for professional development and career growth. * A supportive, creative, and friendly team environment. * Generous paid time off and holiday entitlement. * Employee discounts on Silearth products.

Customer service representatives

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Job Overview We are seeking a dedicated and professional Chat Support Agent to join our team on a Full-Time basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence. Responsibilities * Respond promptly and professionally to enquiries received through our live chat and other digital communication channels. * Provide accurate information regarding admissions, school programmes, events, and general school policies. * Assist users with navigating our website and student portals, troubleshooting technical issues where possible. * Escalate complex or unresolved issues to the appropriate internal department for further assistance. * Maintain detailed and accurate records of all customer interactions and resolutions. * Contribute to the development of our support resources, such as FAQs, to empower users. * Uphold the professional and caring reputation of SST in every interaction. * Identify and report on trends in customer enquiries to help improve our services. Qualifications * Proven experience in a customer service, chat support, or a similar client-facing role. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Excellent typing speed and the ability to manage multiple conversations simultaneously. * Strong problem-solving skills and a patient, empathetic approach to customer support. * The ability to work independently and manage your time effectively. * Proficiency in using helpdesk software and CRM systems is highly desirable. * A genuine interest in the education sector and a commitment to supporting the mission of SST. Compensation * This position offers a competitive hourly wage ranging from $17 to $47 USD, commensurate with experience and qualifications. &nbsp;

Call Center Rep

Healthfirst

<div>The Field Service Agent acts as an in-person liaison between Healthfirst and its customers. This individual receives and addresses member &amp; provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our &ldquo;North Star&rdquo; Members and the Providers who service them.
Duties/Responsibilities:<ul><li>
Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products</li><li>
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow</li><li>
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution</li><li>
Build sustainable relationships of trust through open and interactive communication with internal and external customers</li><li>
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met</li><li>
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members</li><li>
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information; adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines</li><li>
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events</li><li>
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes</li><li>
Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while meeting deliverables associated with individual and team accountabilities</li><li>
Additional duties as assigned</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or GED equivalent from an accredited institution</li><li>
Experience in a customer service environment</li><li>
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy</li><li>
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously</li><li>
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)</li><li>
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook</li><li>
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills</li></ul>
Preferred Qualifications:<ul><li>
Associate degree from an accredited institution or equivalent work experience</li><li>
Ability to exercise independent thinking, problem solving and achieving goals</li><li><h2 class="jobSectionHeader">
English proficient bilingual who also speaks fluent Spanish</h2></li><li>
Basic knowledge of operational health plan departments and functionality</li><li>
Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general</li><li>
Trained in multiple Healthfirst LOBs for both Member and Provider Family of Products (FOPs)</li></ul>
Compliance &amp; Regulatory Responsibilities: See Above
License/Certification: N/A 
Hiring Range*:<ul><li>
Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960</li><li>
All Other Locations (within approved locations): $42,200 - $62,400</li></ul>

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
<ul><li>The hiring range is defined as the lowest and highest salaries that Healthfirst in &ldquo;good faith&rdquo; would pay to a new hire, or for a job promotion, or transfer into this role.</li></ul> 
42200-62400</div>

Field Service Agent - Bronx - Bilingual Spanish

MotifTales

<h2>Operations Specialist – Order Management (Remote)</h2>Location: Remote (United States) Employment Type: Full-Time Schedule: Monday–Friday, 40 hours per week Compensation: $38.00 per hour<h2>About the Role</h2>We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience.The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.<h2>Key Responsibilities</h2>Process, review, and maintain customer orders with a high degree of accuracy.Verify order details, pricing, shipping information, and product availability.Coordinate with internal departments to support timely order fulfillment.Monitor order status and proactively resolve discrepancies or delays.Maintain accurate records in internal databases and order management systems.Prepare operational reports and assist with performance tracking.Respond to internal and external order-related inquiries in a professional manner.Identify opportunities to improve workflows and operational efficiency.Ensure compliance with company policies and data security standards.Support additional administrative and operational projects as assigned.<h2>Qualifications</h2>High school diploma or equivalent required; associate's or bachelor's degree preferred.1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.Strong organizational and time management skills.Excellent written and verbal communication skills.High attention to detail and accuracy.Ability to prioritize multiple tasks and meet deadlines.Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.Experience with ERP, CRM, or order management software is a plus.<h2>Preferred Skills</h2>Problem-solving and critical thinkingData entry accuracyProcess improvement mindsetTeam collaborationCustomer service orientationAdaptability in a remote work environment<h2>Benefits</h2>Competitive hourly payPaid trainingHealth, dental, and vision insurancePaid time off and company holidays401(k) with company match (where applicable)Employee assistance programProfessional development opportunitiesCollaborative remote work environmentCareer growth opportunities<h2>Equal Opportunity Employer</h2>We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Operations Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
AWS Specialist Technology Team (STT) is the connective tissue between AWS's deep technical specialists, field teams, and customers&mdash;delivering L300+ technical expertise, mechanisms, and products that accelerate customer success and drive frictionless AWS adoption at scale. Our mission spans two fronts: we are fundamentally transforming how thousands of field team members access specialist knowledge through AI-powered, on-demand expertise across 30+ technical domains, and we build and ship customer-facing engineered solutions that accelerate AWS service adoption across industries.
 
 
Our portfolio spans AI-powered specialist knowledge systems (Specialist Agent, Knowledge Vault), hands-on engagement platforms (Workshop Studio), content quality and recommendation engines (Holmes), and go-to-market orchestration tools (Alchemy)&mdash;collectively enabling field teams to deliver high-quality technical engagements at scale. These products serve thousands of users across the AWS sales organization, generating rich signals about content effectiveness, engagement delivery, knowledge consumption, and field team productivity.
 
 
We are seeking a Data Engineer to join our newly formed centralized analytics team as one of the first Data Engineers on the team. This is a greenfield opportunity to build a data platform from the ground up&mdash;making foundational architectural decisions and directly influencing how an entire organization measures success and makes investment decisions. You will design, build, and operate scalable data pipelines that connect product telemetry, usage metrics, and business outcomes into a coherent, unified data ecosystem. Your focus will be squarely on engineering&mdash;building robust, scalable infrastructure and data models&mdash;while dedicated Business Intelligence Engineers on the team own the reporting, dashboarding, and stakeholder-facing analytics. This is not traditional reporting&mdash;you will be building the data backbone that powers intelligent, agent-driven analytics experiences (MCP tools, agentic retrieval systems) enabling stakeholders to intuitively access and consume data within their day-to-day workflows. The data you engineer will inform executive reviews, drive product strategy, and power the next generation of self-service analytics tools used by thousands of AWS field team members.
 
 
Key job responsibilities 
<ul><li>Design, build, and operate scalable ETL/ELT pipelines that ingest product telemetry, usage events, and business outcome data from multiple heterogeneous sources across the STT product portfolio
</li></ul> 
<ul><li>Architect and implement a centralized data platform using AWS-native technologies (Redshift, S3, Glue, Lake Formation, Lambda, Athena) that serves as the single source of truth for organizational analytics
</li></ul> 
<ul><li>Build and maintain data models that connect product usage signals to business outcomes (e.g., content effectiveness field engagement pipeline progression revenue impact)
</li></ul> 
<ul><li>Develop data infrastructure supporting AI/ML pipelines and agentic systems, including MCP tools and natural-language data access layers
</li></ul> 
<ul><li>Implement data quality frameworks with automated monitoring, alerting, and validation to ensure accuracy and reliability as the platform scales
</li></ul> 
<ul><li>Build self-service data products with clear SLAs, documentation, and governance that reduce ad-hoc request burden and empower stakeholders to answer their own questions
</li></ul> 
<ul><li>Partner with Applied Scientists and SDE teams to provide clean, well-modeled data for agent evaluation frameworks, retrieval quality measurement, and content effectiveness scoring
</li></ul> 
<ul><li>Establish data contracts, lineage tracking, and catalog metadata to support discoverability and trust across the organization
</li></ul> 
<ul><li>Operate with a high bar for operational excellence&mdash;owning on-call, monitoring pipeline health, and proactively resolving data freshness or quality issues before they impact consumers
</li></ul> 
<ul><li>Contribute to the evolution from static dashboards toward agentic data systems by building the foundational data layers that AI agents query and reason over
</li></ul> 
About the team 
You will be joining a high-growth engineering organization at the forefront of applying generative AI and agentic technologies to transform how AWS field teams operate. The centralized analytics team is being built from the ground up&mdash;you will be one of the first two Data Engineers on the team, working alongside Business Intelligence Engineers, a Senior BD, an Applied Scientist, and a TPM. You will make foundational architectural decisions that define how the platform will be built, scaled, and operate for years to come. The pace of innovation is high, the problems are ambiguous, and the impact is measured across thousands of field team members and the customers they serve. This role offers the opportunity to shape foundational architecture decisions and influence how an entire organization consumes and acts on data.
 
 
About AWS 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>3+ years of data engineering experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using ETL/ELT processes experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using data modeling experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using SQL experience</li><li>3+ years of in the job offered or a related occupation experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions</li><li>Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 145,300.00 - 196,600.00 USD annually 
USA, TX, Austin - 132,100.00 - 178,800.00 USD annually 
USA, WA, Seattle - 132,100.00 - 178,800.00 USD annually</div>

Data Engineer, Specialist Technology Team (STT), Centralized Data & Analytics

Health Gorilla Mail2 Recruit

<h3>About the role</h3>We are seeking a detail-oriented Data Entry - Order Processing Specialist to join our team in New York. In this role, you will be responsible for accurately entering and processing customer orders while ensuring that all data is up-to-date and error-free. You will play a crucial part in maintaining smooth operations and contributing to our overall customer satisfaction.<h3>Key responsibilities</h3><ul><li>Accurately enter and update customer orders into the company’s database, ensuring completeness and correctness of all entries.</li><li>Review incoming orders for accuracy and completeness, addressing any discrepancies or issues in a timely manner.</li><li>Collaborate with other departments, such as sales and customer service, to resolve order-related inquiries and issues.</li><li>Maintain organized records of orders, customer interactions, and any correspondence to ensure efficient tracking and follow-up.</li><li>Generate reports as needed to analyze order trends, processing times, and potential areas for improvement in order processing workflows.</li><li>Adhere to company policies and procedures related to data entry standards and confidentiality protocols.</li></ul><h3>Requirements</h3><ul><li>Proficiency in data entry with a strong attention to detail and accuracy in handling large volumes of information.</li><li>Familiarity with order processing systems and databases, including experience using software tools for data entry and order management.</li><li>Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced work environment.</li><li>Excellent written and verbal communication skills to interact clearly and professionally with colleagues and customers.</li><li>Problem-solving abilities to identify and address order discrepancies quickly and effectively.</li><li>Basic understanding of spreadsheet and word processing software to facilitate data management and reporting tasks.</li></ul><h3>Nice to have</h3><ul><li>Experience in a retail or e-commerce environment, providing insights into customer order processing.</li><li>Knowledge of inventory management systems and practices that tie into order processing workflows.</li><li>Familiarity with CRM systems to enhance customer relationship handling during the order process.</li><li>Skills in data analysis to assist in optimizing order processing and improving workflow efficiencies.</li><li>Previous experience in a customer service role, offering insights into customer interaction and resolution techniques.</li></ul><h3>Why join us</h3><ul><li>Be part of a dynamic team that values accuracy and efficiency in the order processing realm, contributing to overall company success.</li><li>Work in a collaborative environment that encourages open communication and teamwork among departments.</li><li>Engage in a role that is essential for customer satisfaction, allowing you to make a significant impact on the customer experience.</li><li>Enjoy the opportunity to develop your skills in data entry and order management, enhancing your career potential in this vital area of operations.</li><li>Experience a supportive workplace culture that champions professional growth and recognizes individual contributions to the team's success.</li></ul>

Data Entry - Order Processing Specialist

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