customer technical support specialist, informatics - off shift - remote

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customer service associate Jobs in New York

customer service associate

customer technical support specialist, informatics - off shift - remote Jobs in New York

customer support specialist

Beckman Coulter Diagnostics

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory&rsquo;s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making&mdash;we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
Working either the 2nd Shift hours of 3:00 PM-11:00 PM ET OR 3rd Shift hours of 5:00 PM-1:30 AM ET (Monday to Friday), the Customer Technical Support Specialist, Informatics for Beckman Coulter Diagnostics is responsible for providing technical phone troubleshooting &amp; consulting to clinical laboratory and IT customers and internal company staff for the Informatics product line of products including middleware software, Laboratory Information System (LIS) software and some computer hardware issues in order to resolve inquiries/issues or assign to field support for handling onsite when needed.
This position reports to the Supervisor, Customer Support responsible for handling customer calls to facilitate 24/7 support function, is part of the Service Organization and will be fully REMOTE.
In this role, you will have the opportunity to:<ul><li>
Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone.</li><li>
Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements.</li><li>
Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database.</li></ul>
The essential requirements of the job include:<ul><li>
Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent.</li><li>
3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware.</li><li>
Ability &amp; willingness to work holidays, some weekends and on-call shifts</li></ul>
Travel Requirements:<ul><li>
During the first year (training period), this position requires up to 25% travel, which may potentially include overnight stays. Once training is completed, the travel will be reduced to up to 5% travel.</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Strong organizational skills with the ability to work well under pressure in a fast-paced environment.</li><li>
Show competency in diagnosing, resolving and documenting complex technical issues.</li></ul>
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The hourly range for this role is $26.44-$36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
#LI-AP1
#LI-Remote
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Customer Technical Support Specialist, Informatics - Off Shift - REMOTE

JAK Travel Agency

<div>
 We are seeking a Remote Customer Support Specialist to provide exceptional assistance to travelers from a home-based setting, serving customers in New York, NY and across the United States.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently.
 </li>
 <li>
 Maintain accurate records of customer interactions.
 </li>
 <li>
 Collaborate with team members to improve service processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Customer-focused attitude and effective problem-solving abilities.
 </li>
 <li>
 Comfortable with remote work and familiar with common technology and support tools.
 </li>
 <li>
 Previous customer service or travel-industry experience is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote role.
 </li>
 <li>
 Flexible schedule.
 </li>
 <li>
 Travel-related perks and incentives.
 </li>
 <li>
 Opportunities for growth and professional development.
 </li>
 </ul>
</div>

Remote Travel Advisor Support – Flexible & Fully Remote

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 Destination Knot is seeking a detail-oriented
 
 Remote Reservation Support Specialist
 
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 
 
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests submitted by clients
 
 
 Support booking coordination across various service categories, including accommodations and related services
 
 
 Maintain accurate client records and reservation details in internal systems
 
 
 Communicate professionally with clients via email, phone, or messaging platforms
 
 
 Provide general customer service support and follow established processes
 
 
 Review confirmations and documentation for accuracy and completeness
 
 
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 Qualifications
 
 
 
 Strong written and verbal communication skills
 
 
 Excellent attention to detail and organizational abilities
 
 
 Comfortable using online systems, email, and basic digital tools
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 
 Customer Service Or Administrative Support Experience Preferred
 
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Supportive, structured team environment
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Reservation Support Specialist

Hae CPG

<div>
 
 
 NOTE: To apply, please send an email to
 
 people@haecpg.com
 
 with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
 
 
 
 
 
 
 
 COMPANY:&nbsp;
 
 Hae CPG
 
 
 ﻿
 
 POSITION:&nbsp;
 
 Customer Service Associate
 
 
 
 REPORTS TO:&nbsp;
 
 CX Lead
 
 
 
 ROLE TYPE:
 
 Full-Time
 
 
 
 OFFICE LOCATION:
 
 &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 
 
 
 HOURS:
 
 Must be comfortable with occasional weekend and holiday coverage
 
 
 &nbsp;
 
 
 
 About the Company
 
 
 
 
 &nbsp;
 
 
 
 Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 
 
 &nbsp;
 
 
 We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 
 
 &nbsp;
 
 
 Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 
 &nbsp;
 
 
 
 The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 
 
 &nbsp;
 
 
 This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
 </li>
 <li>
 Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
 </li>
 <li>
 Troubleshoot order and fulfillment issues and escalating when necessary
 </li>
 <li>
 Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
 </li>
 <li>
 Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
 </li>
 <li>
 Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
 </li>
 <li>
 Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
 </li>
 <li>
 Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
 </li>
 <li>
 Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
 </li>
 <li>
 Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
 </li>
 <li>
 Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
 </li>
 <li>
 Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
 </li>
 <li>
 Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
 </li>
 <li>
 Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
 </li>
 <li>
 Strong problem-solving skills and the ability to investigate issues independently before escalating
 </li>
 <li>
 Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
 </li>
 <li>
 Adaptable and receptive to feedback, process changes, and evolving CX priorities
 </li>
 <li>
 Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
 </li>
 <li>
 Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
 </li>
 <li>
 Exposure to and experience working with 3PLs a plus
 </li>
 <li>
 Must be comfortable working on weekends and holidays on an as needed basis
 </li>
 </ul>
</div>

Customer Service Associate

VNS Health

<div>Overview 
 
This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility. 
 
 
 
 
What We Provide<ul><li>
Referral bonus opportunities
</li><li>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</li><li>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</li><li>Employer-matched 401k retirement saving program</li><li>
Personal and financial wellness programs
</li><li>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</li><li>Generous tuition reimbursement for qualifying degrees</li><li>
Opportunities for professional growth and career advancement and CEU credits
</li></ul>What You Will Do
<ul><li>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</li><li>
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</li><li>
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</li><li>
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</li><li>
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</li></ul> 

 
Qualifications 
Education:
<ul><li>High School Diploma or equivalent required</li><li>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</li></ul> 
Work Experience:<ul><li>
Minimum of one year of customer service experience preferably in a health care setting required</li><li>
Excellent oral/verbal communication and customer service skills required</li><li>
PC skills including Microsoft Office</li><li>
Bilingual skills may be required as determined by operational needs</li></ul> 
 
Pay Range 
 
USD $17.49 - USD $21.80 /Hr.
 
About Us 
 
VNS Health is one of the nation&rsquo;s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us &mdash; we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 &ldquo;neighbors&rdquo; who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.</div>

Contact Center Agent I

EWC Growth

<div>Wax Specialist Peer Trainer-Licensed Esthetician/Cosmetologist
The Peer Trainer/Wax Specialist is a dual-role position that begins as a Wax Specialist and progresses into a Peer Trainer role. In this role, you will deliver exceptional guest service while helping develop the next generation of Wax Associates through hands-on training, coaching, and leadership. This position plays a key role in supporting skill development, reinforcing brand standards, and promoting excellence in service delivery.
Peer Trainers are culture carriers&mdash;supporting new hires through their first 90 days, reinforcing EWC standards, and modeling what great looks like every day. If you&rsquo;re passionate about teaching, giving feedback, and helping others succeed, this is the ideal next step in your EWC Growth journey. 
Requirements 
<ul><li>
High school diploma or equivalent</li><li>
Exposure to luxury service preferred
</li><li>Valid Esthetician or Cosmetology license (state requirement)</li><li>
Minimum 6 months of waxing experience</li><li>
Ability to mentor peers and provide in-the-moment feedback</li><li>
Demonstrated leadership experience with the ability to support and influence peers</li><li>
Strong knowledge of EWC protocols and service timing change to Ability to learn and maintain EWC Protocols and service timing</li><li>
Passion for teaching, developing others, and fostering a positive team environment</li><li>
Excellent communication, patience, and professionalism</li><li>
Proven ability to guide, support, and positively influence team performance</li><li>
Confidence performing full-body waxing services for all genders and anatomies</li><li>
Work with skincare and cleaning products in a fast-paced service environment</li><li>
Open availability preferred; open to both full-time and part-time schedules based on center needs</li></ul> 

Benefits 
<ul><li>
Complementary Waxing Services</li><li>
50% Off Retail Products</li><li>
Medical, Dental, and Vision Insurance (for eligible employees)</li><li>
401(k) with Company Match + Paid Time Off + Paid Parental Leave</li><li>
Company-paid Life and Disability Insurance</li><li>
Flexible Scheduling and a Supportive, Team-First Culture</li><li>
Ongoing training, education, and career pathing opportunities</li></ul>
Compensation:<ul><li>
$17/$18 hr + Tips + Commissions + Bonuses</li></ul>
Training Assignment Bonus:<ul><li><ul><li>
$300 awarded when a new hire successfully completes training</li><li>
$200 awarded when the new hire reaches orange level</li><li>
$50 incentive for tenured wax specialist level up support
</li></ul></li></ul>EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.</div>

Wax Specialist/Peer Trainer

Generals cafe

<div><h2 class="jobSectionHeader">Join Our Team as a Hostess and Phone Answer Specialist at Generals Cafe!</h2>
Looking for an opportunity to work in a welcoming and community-focused environment? Generals Cafe, located in Daviston, AL, is seeking a friendly and professional individual to join our team as a Hostess and Answering Phone Specialist. If you enjoy connecting with people and thrive in a fast-paced setting, this could be the perfect role for you!<h3 class="jobSectionHeader">
What You'll Do</h3><div>
As a key member of our team, you'll play an essential role in ensuring our guests have a positive and seamless experience. Your responsibilities will include: 
<ul><li>Greeting guests with a warm and welcoming attitude as they arrive.</li><li>Managing seating arrangements to ensure an efficient flow of service.</li><li>Answering phone calls promptly and professionally, assisting customers with inquiries, reservations, and takeout orders.</li><li>Maintaining a clean and organized front-of-house area.</li><li>Collaborating with the team to create a positive and enjoyable dining experience for every guest.</li></ul></div><h3 class="jobSectionHeader">
What We're Looking For</h3><div>
We&rsquo;re looking for someone who brings enthusiasm and great communication skills to the table. Here&rsquo;s what we&rsquo;d love to see: 
<ul><li>A friendly and approachable demeanor with excellent customer service skills.</li><li>Strong verbal communication skills for both in-person and phone interactions.</li><li>The ability to multitask and stay organized in a busy environment.</li><li>A team-oriented mindset and a willingness to pitch in wherever needed.</li><li>No prior experience required&mdash;just a positive attitude and a willingness to learn!</li></ul></div><h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
At Generals Cafe, we pride ourselves on creating a welcoming environment for both our guests and our team members. As a locally loved cafe, we value community, teamwork, and a commitment to quality service. When you join us, you&rsquo;ll be part of a supportive and close-knit team that makes every day at work enjoyable.<h3 class="jobSectionHeader">
Ready to Apply?</h3>
If this sounds like the perfect fit for you, we&rsquo;d love to hear from you! Take the first step toward joining the Generals Cafe family by submitting your application today. We can&rsquo;t wait to meet you! 
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply. 
 
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Hostess and Answering Phone

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