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Solvere One

<div>
 
 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
 <ul>
 <li>
 
 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed technical documentation for resolutions of issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Update and maintain hardware inventory&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Audio/visual support for conference and training room equipment&nbsp;
 
 </li>
 </ul>
 
 Required Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows Desktop OS installation and support&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Apple / Mac Desktop OS installation and support
 
 
 Google Admin
 
 
 Microsoft Office 365 administration and support&nbsp;
 
 </li>
 <li>
 
 iPhone / Android troubleshooting&nbsp;
 
 </li>
 <li>
 
 Multi-factor Authentication configuration and support&nbsp;
 
 </li>
 </ul>
 
 Preferred Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 ConnectWise Manage&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 ConnectWise Automate&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Glue&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophos suite of solutions&nbsp;
 
 </li>
 </ul>
 
 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier 1

Insight Global

<div>
 
 
 JOB DESCRIPTION
 
 
 
 Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City, right near Penn Station, and will be on-site five days per week.
 
 
 
 
 
 As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring the timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment. You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for end users seeking technical assistance via phone and digital channels
 </li>
 <li>
 Review, assign, and manage support tickets through the Freshservice ticketing system
 </li>
 <li>
 Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access
 </li>
 <li>
 Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues
 </li>
 <li>
 Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution
 </li>
 <li>
 Work fluidly between the ticketing system and Slack to support real-time collaboration
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 REQUIRED SKILLS AND EXPERIENCE
 
 
 <ul>
 <li>
 3+ years of experience of help desk experience
 </li>
 <li>
 Experience supporting both Windows and MacOS
 </li>
 <li>
 Hands-on experience supporting Okta
 </li>
 <li>
 Experience with an enterprise ticketing system, ideally FreshService
 </li>
 <li>
 Proficient with AI tools - understand how to use ChatGPT, Gemini, and/or Claude
 </li>
 </ul>
 
 
 
 
 
 NICE TO HAVE SKILLS AND EXPERIENCE
 
 
 <ul>
 <li>
 MDM Experience (Intune or Kandji)
 </li>
 <li>
 Experience with Claude Cowork or AI agents
 </li>
 <li>
 Technical Certifications (CompTIA A+, ITIL Foundation, etc.)
 </li>
 </ul>
 
 
</div>

AI Service Desk Technician

Innovative Driven

<div>
 
 Innovative Driven is currently seeking an IT Analyst to join the team at a prestigious, highly sophisticated, and collaborative law firm client in NYC! In this role, the successful candidate will provide primary user support, for users with Windows 11, Microsoft Office/Office 365, standard desktop hardware, and legal applications.
 
 
 
 
 
 
 The first 3 months will require a fully on-site structure, and then will transition to a hybrid structure, allowing one remote working day per week. The hours are 10:00 AM-6:00 PM, Monday through Friday, with flexibility for overtime.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical assistance via phone and email, including remote troubleshooting
 </li>
 <li>
 Monitor and respond to support requests using the &filig;rm&rsquo;s ticketing system
 </li>
 <li>
 Resolve or escalate issues, ensuring timely communication and user satisfaction
 </li>
 <li>
 Troubleshoot in basic hardware, Microsoft Teams, and OneDrive use
 </li>
 <li>
 iManage document management or similar system experience
 </li>
 <li>
 Troubleshoot and edit documents using Microsoft O&ffilig;ce/365 and Adobe Acrobat
 </li>
 <li>
 Assist with word processing, document formatting, conversion, and creation
 </li>
 <li>
 Format and edit legal documents, including TOAs, TOCs, redlines, and closing binders
 </li>
 <li>
 Utilize Adobe Pro features for document management and security compliance
 </li>
 <li>
 Use AI transcription tools or local subscription-based software to transcribe individual dictation and audio transcripts
 </li>
 <li>
 O&fflig;er backup support to other IT team members as needed
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Information Technology or similar
 </li>
 <li>
 Strong skill set in the support and troubleshooting of standard office hardware, Windows 11, Microsoft Office package, and Office 365
 </li>
 <li>
 Minimum 5 years of IT support experience in a legal/law firm environment
 </li>
 <li>
 Help Desk level experience with legal applications and document management systems
 </li>
 </ul>
</div>

IT Analyst (Law Firm)

GMHC

<div>
 Full-time Description
 
 
 The
 
 Technical Support Analyst I
 
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 
 
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 
 
 
 Essential Job Functions
 
 
 
 The following duties are mandatory requirements of the job:
 
 
 
 Tier 1 Help Desk Support
 
 
 
 <ul>
 <li>
 Respond to user support requests via ticketing system, phone, email, or in person.
 </li>
 <li>
 Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
 </li>
 <li>
 Maintain communication with users regarding ticket status, next steps, and resolution.
 </li>
 <li>
 Confirm completion of all support tickets through follow-up and closure.
 
 
 </li>
 </ul>
 
 Ticket Management and Documentation
 
 
 
 <ul>
 <li>
 Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
 </li>
 <li>
 Accurately document all Help Desk actions and user interactions in the ticketing system.
 </li>
 <li>
 Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
 </li>
 <li>
 Record all technical activities related to projects, implementations, audits, and security events.
 </li>
 <li>
 Identify and report recurring issues to supervisors with relevant data points and trends.
 
 
 </li>
 </ul>
 
 Device and Software Support
 
 
 
 <ul>
 <li>
 Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
 </li>
 <li>
 Install, update, and support agency software, hosted applications, and cloud-based services.
 </li>
 <li>
 Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
 </li>
 <li>
 Troubleshoot software installation or performance issues and resolve or escalate as needed.
 
 
 </li>
 </ul>
 
 User Account and Access Management
 
 
 
 <ul>
 <li>
 Process ID creation requests for new employees and ID removals for separated employees.
 </li>
 <li>
 Assist with user account management, onboarding/offboarding, group permissions, and system access.
 </li>
 <li>
 Track and document account changes in accordance with internal security protocols and compliance standards
 
 
 </li>
 </ul>
 
 Compliance and Security Support
 
 
 
 <ul>
 <li>
 Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
 </li>
 <li>
 Report potential security or compliance issues promptly to supervisor.
 </li>
 <li>
 Participate in documentation and review of change control processes, log audits, and incident tracking.
 
 
 </li>
 </ul>
 
 Training &amp; User Experience
 
 
 
 <ul>
 <li>
 Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
 </li>
 <li>
 Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
 </li>
 <li>
 Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
 
 
 </li>
 </ul>
 
 Communication &amp; Collaboration
 
 
 
 <ul>
 <li>
 Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
 </li>
 <li>
 Participate in IS team meetings and project briefings to remain current on department priorities and changes.
 </li>
 <li>
 Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required
 
 
 
 
 Special Skills and Knowledge
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
 </li>
 <li>
 Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
 </li>
 <li>
 Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
 </li>
 <li>
 Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
 </li>
 <li>
 Ability to explain technical issues and IT initiatives in plain language to non-technical users
 </li>
 <li>
 Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
 </li>
 <li>
 Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
 </li>
 <li>
 Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
 </li>
 <li>
 Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
 </li>
 <li>
 Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in nonprofit, healthcare, or human services settings
 </li>
 <li>
 Familiarity with ITIL or similar service delivery frameworks
 </li>
 <li>
 Exposure to ticketing systems, remote support tools, and cross-platform environments
 
 
 </li>
 </ul>
 
 Education and Certification
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
 </li>
 <li>
 Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 The ideal candidate should have the following technical competencies:
 
 
 
 Operating Systems &amp; Device Support
 
 
 
 <ul>
 <li>
 Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
 </li>
 <li>
 Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
 </li>
 <li>
 Experience with hybrid environments including remote and on-site support scenarios.
 
 
 </li>
 </ul>
 
 Microsoft &amp; Cloud Ecosystems
 
 
 
 <ul>
 <li>
 Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
 </li>
 <li>
 Working knowledge of Azure cloud services and administration.
 </li>
 <li>
 Experience with Azure Active Directory and Active Directory for identity and access management.
 </li>
 <li>
 Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
 
 
 </li>
 </ul>
 
 Virtualization &amp; Endpoint Management
 
 
 
 <ul>
 <li>
 Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
 </li>
 <li>
 Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
 </li>
 <li>
 Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
 
 
 </li>
 </ul>
 
 Networking &amp; Security
 
 
 
 <ul>
 <li>
 Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
 </li>
 <li>
 Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
 </li>
 <li>
 Familiarity with threat response procedures and participation in log audits or security event reporting.
 
 
 </li>
 </ul>
 
 Service Desk &amp; Support Tools
 
 
 
 <ul>
 <li>
 Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
 </li>
 <li>
 Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
 </li>
 <li>
 Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
 </li>
 <li>
 Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
 </li>
 <li>
 The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
 </li>
 <li>
 Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 While Carrying Out The Responsibilities Of This Role
 
 
 
 <ul>
 <li>
 Frequent use of computer, phone, and video conferencing systems
 </li>
 <li>
 Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
 </li>
 <li>
 Occasional crouching, kneeling, or reaching during hardware installations
 </li>
 <li>
 Sustained attention and mental effort during complex troubleshooting and multitasking
 </li>
 <li>
 Direct communication with staff requiring clarity, empathy, and technical translation
 </li>
 <li>
 Navigating office environments and technology spaces including server rooms and shared tech hubs.
 
 
 </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 
 
 Salary Description 45,000-50,000 (DOE)
</div>

Technical Support Analyst I

Uber

<div>
 
 About The Role
 
 
 
 Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 
 
 As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
 
 
 
 What The Candidate Will Need / Bonus Points
 
 
 
 ---- What the Candidate Will Do ----
 
 
 <ul>
 <li>
 Provide personalized white glove service and support for our executive team in both office and home environments
 </li>
 <li>
 Respond to Executive technology support issues and be on-call as scheduled
 </li>
 <li>
 Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
 </li>
 <li>
 Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
 </li>
 <li>
 Communication &amp; Customer service skills must be impeccable
 </li>
 <li>
 Network and A/V system setup in residential and business environments
 </li>
 <li>
 Manage hardware and software upgrades
 </li>
 <li>
 Accurately manage crisis escalation and transfer calls to other support teams as appropriate
 </li>
 <li>
 Provide direct feedback on issues impacting the executive team to Tech Services leadership.
 </li>
 <li>
 Will require domestic and international travel
 </li>
 <li>
 Any other duties as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 4+ years of IT experience
 </li>
 <li>
 Minimum of 2-3 years' experience with executive level support
 </li>
 <li>
 Bachelor's Degree in Computer Science, or equivalent combination of education and experience
 </li>
 <li>
 Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
 </li>
 <li>
 Ability to multi-task, manage time and follow through with assignments
 </li>
 <li>
 Strong problem solving, organization and project management skills
 </li>
 <li>
 A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
 </li>
 <li>
 Audio/Video knowledge
 </li>
 <li>
 Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
 </li>
 <li>
 Ability to work in a fast-paced, highly technical environment
 </li>
 <li>
 Demonstrable strong Customer Service experience
 </li>
 <li>
 Ability to be on site and on call
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience supporting mobile devices
 </li>
 <li>
 Ability to communicate effectively with executive team as well as others in Tech Services
 </li>
 <li>
 Ability to take initiative and work independently, as well as part of a team
 </li>
 <li>
 Willing to work after hours and weekends as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 High end restaurant experience
 </li>
 <li>
 High end hotel concierge experience
 </li>
 <li>
 5+ years in a help desk role supporting Apple and PC hardware and software
 </li>
 <li>
 Google/Apple Certification(s) i.e. ACMT
 
 
 </li>
 </ul>
 For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
</div>

Executive Tech Support

Solar Landscape

<div>
 
 About Us
 
 
 Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today &mdash; we&rsquo;re changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power &mdash; delivering megawatts of generation in months, not years, and powering America&rsquo;s energy and future right where it&rsquo;s needed most. By turning rooftops into local power plants, we&rsquo;re reshaping how &mdash; and how fast &mdash; energy gets built in the U.S.
 
 
 Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy&rsquo;s Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America.
 
 
 Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide.
 
 
 We move fast, solve hard problems, and take our work seriously &mdash; but never ourselves. We value clear thinking, accountability, and execution. At the same time, we&rsquo;re collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other &mdash; whether that&rsquo;s troubleshooting a system design or catching up over lunch.
 
 
 If you&rsquo;re looking to do meaningful work in a high-performance environment &mdash; and be part of the team reshaping how energy gets built in the U.S. &mdash; we&rsquo;d love to meet you.
 
 
 
 About The Role
 
 
 The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry.
 
 
 The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment.
 
 
 
 Responsibilities
 
 
 Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions.
 
 
 
 Diagnosing and resolving issues related to:
 
 
 
 <ul>
 <li>
 Windows and Mac computers
 </li>
 <li>
 Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc
 </li>
 <li>
 Printers and peripheral devices
 </li>
 <li>
 Mobile device management platforms such as Jamf and Microsoft Intune
 </li>
 <li>
 Creation, management, and resolution of support requests while ensuring proper documentation
 
 
 
 
 </li>
 </ul>
 
 Assist with user account management, including:
 
 
 
 <ul>
 <li>
 Password management, multifactor authentication, and SSO
 </li>
 <li>
 User onboarding and offboarding, as well as documentation and improvements for these processes
 </li>
 <li>
 Access to distribution lists, shared inboxes, application access, and licensing
 </li>
 <li>
 Configuration and management of laptops, tablets, and mobile devices
 </li>
 <li>
 Recording IT assets like devices, equipment, and peripherals
 </li>
 <li>
 Compliance with organizational security policies, including alerting others to possible security incidents
 </li>
 <li>
 On call rotation for tickets and technical issues
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Organizational Skills
 </li>
 <ul>
 <li>
 Ability to manage multiple support requests and prioritize tasks effectively
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Communication
 </li>
 <ul>
 <li>
 Strong written and verbal communication skills and ability to explain technical concepts to non-technical users
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to Detail
 </li>
 <ul>
 <li>
 Ability to accurately document issues, solutions, and technical processes
 </li>
 <li>
 Ability to ensure issues are addressed in both the long and short term
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving
 </li>
 <ul>
 <li>
 Ability to diagnose technical issues and implement effective solutions in a timely manner
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Teamwork
 </li>
 <ul>
 <li>
 Ability to collaborate with other IT team members and departments
 </li>
 <li>
 Strong stakeholder management skills
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Knowledge
 </li>
 <ul>
 <li>
 Understanding IT support processes, device management, and security best practices
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Travel Requirement
 </li>
 <ul>
 <li>
 5-10% of travel required to offices in other cities as needed (IL, MD)
 </li>
 <li>
 Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week.
 
 
 
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Education
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or related field, or equivalent work experience
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Experience
 </li>
 <ul>
 <li>
 Experience in IT support, help desk, or technical support role
 </li>
 <li>
 Microsoft Intune / endpoint management
 </li>
 <li>
 Remote support tools
 </li>
 <li>
 Experience with endpoint security tools. (Defender, or other related antivirus tools.)
 </li>
 <li>
 Windows 11 troubleshooting
 </li>
 <li>
 Basic networking troubleshooting
 </li>
 <li>
 Microsoft 365 administration
 </li>
 <li>
 Ticketing systems (ServiceNow, Jira, Zendesk)
 
 
 </li>
 </ul>
 <li>
 Certifications preferred but not required
 </li>
 <ul>
 <li>
 CompTIA A+
 </li>
 <li>
 Network +
 
 
 
 
 </li>
 </ul>
 </ul>
 
 Benefits And Perks
 
 
 We offer competitive compensation and benefits designed to support you inside and outside of work:
 
 
 
 <ul>
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 Training / Professional development opportunities
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 401(k) with 4% company match
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 Summer Fridays
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 Flexible remote/hybrid work options
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 Paid parental leave
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 Team lunches, events, and stocked kitchens
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 Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore
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 Medical, dental, and vision coverage
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 Company-paid life and long-term disability insurance
 
 
 
 
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 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
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IT Support Specialist

Rightworks

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 Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
 
 
 We have a great team, we&rsquo;re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.
 
 
 
 Job Overview
 
 
 
 As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system.
 
 
 This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients&rsquo; experience with our cloud solutions.
 
 
 Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support.
 
 
 This is a remote work position.
 
 
 
 Key Responsibilities:
 
 
 
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 Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment.
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 Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
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 Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently.
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 Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues.
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 Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records.
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 Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions.
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 Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence.
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 Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution.
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 Employing Citrix management tools to oversee and administer virtual applications and desktops.
 
 
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 </ul>
 
 Requirements:
 
 
 
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 High school diploma or equivalent; higher education or certifications in IT or related field preferred.
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 CompTIA A+ Certification preferred but not required.
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 Minimum of 2 years in customer service.
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 Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them.
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 Proficiency in Windows OS.
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 Familiarity in Citrix environments preferred.
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 Understanding of cloud computing platforms and virtualization technologies.
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 Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
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 Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients.
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 Strong analytical and problem-solving skills.
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 Exceptional customer service skills.
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 A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment.
 
 
 </li>
 </ul>
 
 Eligibility Requirements
 
 
 
 <ul>
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 This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
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 Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
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 Relocation will not be offered for this position.
 
 
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 </ul>
 
 Compensation
 
 
 
 The hourly compensation for this role is $21.43/hour.
 
 
 
 Benefits
 
 
 
 To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!
 
 
 
 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
 
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Cloud Service Technician

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