on-site it support analyst Jobs in New York

on-site it support analyst

client support technician Jobs in New York

client support technician

client support technician - part time ny Jobs in New York

client support technician - part time ny

executive tech support

front desk agent

help desk technician

New York City Department of Citywide Administrative Services

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Helpdesk Technician
</b></h1></div><div><div><div><div><ul><li>DEPT OF CITYWIDE ADMIN SVCS
</li></ul></div></div><div><div>Posted On: 05/06/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>Exam May Be Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Information Technology</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$71,434.00 &ndash; $71,434.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies. What we do ensures that all agencies can deliver on their mission. Our reach touches every facet of City government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:<br>
<br>
<ul><li>Recruiting, hiring, and training City employees.</li><li>Managing 55 public buildings.</li><li>Acquiring, selling, and leasing City property.</li><li>Purchasing over $1 billion in goods and services for City agencies.</li><li>Overseeing the greenest municipal vehicle fleet in the country.</li><li>Leading the City's efforts to reduce carbon emissions from government operations.</li></ul><br>
When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide<br>
meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more about the work we do. DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.<br>
<br>
Responsibilities include:
<br>
<br>
<ul><li>Inventory Management related: Manages the lifecycle of the asset class.
</li><li>Maintains efficient inventory bookkeeping by creating systems of records with auditable controls</li><li>Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need</li><li>Reconciles IT capital asset purchases on an annual basis.</li><li>Reconciliation between inventory in the systems with physical count.</li><li>Provides quality control of the asset data in the Inventory Database.</li><li>Responsible for distributing IT assets.</li><li>Conducts periodic physical inventories of all appropriate assets.</li><li>Manages user acknowledgment of IT assets received.</li><li>Responsible for quality and efficiency of problem resolution where Asset Management is required.</li><li>Reviews all asset discrepancies.
</li><li>Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions.</li><li>Analyses all variances and makes recommendations to perform inventory cycle count.</li><li>Initiates end of life, salvage process for assets.</li><li>Audits asset inventory in storage.</li><li>Prepare decommissioned assets for Auctioning.</li><li>Contact vendor to replace\repair warrantied Assets.</li><li>Work with auditors for annual inventory Audit.</li><li>Occasionally need to visit and verify assets in 59 remote sites.
</li><li>Responsible for tagging and taking inventory on new assets.</li></ul><br>
To Apply:
<br>
<br>
Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 780033<br>
<br>
No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.<br>
<br>
Permanent employees in the title and comparable titles and those that are reachable on the civil service list are eligible to apply.<br>
<br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.<br>
<br>
COMPUTER ASSOC (OPERATIONS) - 13621</div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2><p><br>
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or<br>
<br>
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in &quot;1&quot; above; or<br>
<br>
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described<br>
in &quot;1&quot; above; or<br>
<br>
4. A satisfactory combination of education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;,or &quot;3&quot; above. However, all candidates must have at least two years of full-time experience as described in &quot;1&quot; above</p><h2 class="jobSectionHeader"><b><br>
Preferred Skills</b></h2><br>
- Minimum (2) years of working experience with an emphasis on technical support in a Microsoft environment - Excellent oral and written communication skills - Well organized, process oriented, and a good team player - Strong technical acumen, analysis, and troubleshooting skills - Knowledge of IT systems including but not limited to Microsoft Windows Server 2012+, Windows 10, Office 365 - Ability to drive and travel to remote locations. - Must be able to lift and carry objects of up to 20 lbs. - General Cyber Security awareness and familiarity with best practices - IT Inventory management experience - Experience with imaging software a plus. - Previous experience in a CADD environment is a plus. - Cyber Security<br>
<h2 class="jobSectionHeader"><b>
55a Program</b></h2><br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.<br>
<h2 class="jobSectionHeader"><b>
Public Service Loan Forgiveness</b></h2><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<h2 class="jobSectionHeader"><b>
Residency Requirement</b></h2><br>
New York City Residency is not required for this position.<br>
<h2 class="jobSectionHeader"><b>
Additional Information</b></h2><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>780033</div>
</div></div><div><div><div><div>Posted until
</div><div>06/04/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>13621</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>COMPUTER ASSOC (OPERATIONS)</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Competitive-1</div>
</div></div></div><div><div><div><div>Business title
</div><div>Senior Helpdesk Technician</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>02</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>1 Centre St., N.Y.</div>
</div></div></div><div><div><ul><li><div>Category: </div>Technology, Data &amp; Innovation
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Senior Helpdesk Technician</div></div></div></div></div></div><p></p>

Senior Helpdesk Technician

<div><p><b>Work Location:
</b></p>New York, New York, United States of America
<p></p><p><b>Hours:
</b></p>40
<p></p><p><b>Pay Details:
</b></p>$27.25 - $41.50 USD
<p></p><p>TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
</p><p></p><p>As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
</p><p></p><p><b>Line of Business:
</b></p>Technology Solutions
<p><b>Job Description:
</b></p><p><b>Additional Information:
</b></p><p></p><ul><li>Working as a TD Technician in our NY Genius Bar, supporting TD colleagues with technology issues pertaining workstation devices (desktop/ Laptop)
 </li><li>Provide in-person technical support to TD colleagues for workstation devices, including desktops and laptops.
</li><li>Perform break/fix support with a strong understanding of workstation hardware, including component diagnosis and replacement.
</li><li>Support and troubleshoot Microsoft Office Suite applications and Windows operating systems.
</li><li>Maintain working knowledge of workstation drivers, configurations, and associated support tools.
</li><li>Prior experience in a technology service desk or desk side support environment preferred.
</li><li>Strong troubleshooting and problem-solving skills with the ability to diagnose issues across hardware, software, and network components
</li><li>Knowledge of enterprise tools such as Active Directory, SCCM/Intune, and remote support utilities.
</li><li>Experience with device imaging, provisioning, and deployment process
</li><li>Understanding of basic networking concepts (e.g., VPN, Wi-Fi connectivity, IP configuration).
</li><li>Ability to manage and prioritize multiple support requests in a fast-paced environment.
</li><li>Excellent customer service and communication skills, with the ability to translate technical concepts for non-technical users.
</li><li>Familiarity with incident, request, and asset management. Knowlage of Service now is an asset
</li><li>Experience supporting peripherals such as docking stations, monitors, printers, and mobile devices.
</li><li>Strong documentation skills, including maintaining accurate ticket updates and knowledge base articles.
</li><li>Commitment to continuous improvement and adoption of new tools, processes, and technologies.
</li></ul><p><b>Depth &amp; Scope:
</b></p><ul><li>Provides day-to-day application/system support
</li><li>Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision
</li><li>Participates in resolving client applications/system issues
</li><li>May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
</li><li>Participates and contributes to change control, capacity planning and security
</li>Performs basic problem determination<br>
<li>
</li></ul><p><br>
<b>Education &amp; Experience:
</b></p><ul><li>Undergraduate degree or Technical Certificate
</li>2-3 years relevant experience<br>
<li>
</li></ul><p><br>
<b>Physical Requirements:
</b></p><p>Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
</p><ul><li>Domestic Travel &ndash; Occasional
</li><li>International Travel &ndash; Never
</li><li>Performing sedentary work &ndash; Continuous
</li><li>Performing multiple tasks &ndash; Continuous
</li><li>Operating standard office equipment - Continuous
</li><li>Responding quickly to sounds &ndash; Occasional
</li><li>Sitting &ndash; Continuous
</li><li>Standing &ndash; Occasional
</li><li>Walking &ndash; Occasional
</li><li>Moving safely in confined spaces &ndash; Occasional
</li><li>Lifting/Carrying (under 25 lbs.) &ndash; Occasional
</li><li>Lifting/Carrying (over 25 lbs.) &ndash; Never
</li><li>Squatting &ndash; Occasional
</li><li>Bending &ndash; Occasional
</li><li>Kneeling &ndash; Never
</li><li>Crawling &ndash; Never
</li><li>Climbing &ndash; Never
</li><li>Reaching overhead &ndash; Never
</li><li>Reaching forward &ndash; Occasional
</li><li>Pushing &ndash; Never
</li><li>Pulling &ndash; Never
</li><li>Twisting &ndash; Never
</li><li>Concentrating for long periods of time &ndash; Continuous
</li><li>Applying common sense to deal with problems involving standardized situations &ndash; Continuous
</li><li>Reading, writing and comprehending instructions &ndash; Continuous
</li><li>Adding, subtracting, multiplying and dividing &ndash; Continuous
</li></ul><p></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities &amp; duties are considered essential functions for ADA purposes.
</p><p></p><p><b>Who We Are:
</b></p><p>TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
</p><p></p><p><b>Our Total Rewards Package<br>
</b></p><p><br>
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
</p><p></p><p><b>Additional Information:
</b><br>
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
<br>
<br>
<b>Colleague Development
</b></p><p>If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.<br>
</p><p></p><p>If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
</p><p></p><p>We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
</p><p></p><p><b>Training &amp; Onboarding
</b><br>
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
<br>
<br>
<b>Interview Process
</b><br>
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
</p><p></p><p><b>Accommodation
</b></p><p>TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
</p><p></p><p>If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</p></div>

IT Operations Analyst III (US)

Uber

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 <br/>
 <br/>
 As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
 <br/>
 <br/>
 <strong>
  What The Candidate Will Need / Bonus Points
  <br/>
  <br/>
 </strong>
 ---- What the Candidate Will Do ----
 <br/>
 <br/>
 <ul>
  <li>
   Provide personalized white glove service and support for our executive team in both office and home environments
  </li>
  <li>
   Respond to Executive technology support issues and be on-call as scheduled
  </li>
  <li>
   Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
  </li>
  <li>
   Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
  </li>
  <li>
   Communication &amp; Customer service skills must be impeccable
  </li>
  <li>
   Network and A/V system setup in residential and business environments
  </li>
  <li>
   Manage hardware and software upgrades
  </li>
  <li>
   Accurately manage crisis escalation and transfer calls to other support teams as appropriate
  </li>
  <li>
   Provide direct feedback on issues impacting the executive team to Tech Services leadership.
  </li>
  <li>
   Will require domestic and international travel
  </li>
  <li>
   Any other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of IT experience
  </li>
  <li>
   Minimum of 2-3 years' experience with executive level support
  </li>
  <li>
   Bachelor's Degree in Computer Science, or equivalent combination of education and experience
  </li>
  <li>
   Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
  </li>
  <li>
   Ability to multi-task, manage time and follow through with assignments
  </li>
  <li>
   Strong problem solving, organization and project management skills
  </li>
  <li>
   A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
  </li>
  <li>
   Audio/Video knowledge
  </li>
  <li>
   Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
  </li>
  <li>
   Ability to work in a fast-paced, highly technical environment
  </li>
  <li>
   Demonstrable strong Customer Service experience
  </li>
  <li>
   Ability to be on site and on call
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience supporting mobile devices
  </li>
  <li>
   Ability to communicate effectively with executive team as well as others in Tech Services
  </li>
  <li>
   Ability to take initiative and work independently, as well as part of a team
  </li>
  <li>
   Willing to work after hours and weekends as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High end restaurant experience
  </li>
  <li>
   High end hotel concierge experience
  </li>
  <li>
   5+ years in a help desk role supporting Apple and PC hardware and software
  </li>
  <li>
   Google/Apple Certification(s) i.e. ACMT
   <br/>
   <br/>
  </li>
 </ul>
 For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
</div>


Executive Tech Support

Wilson Elser

<div>
 <p>
  <strong>
   Wilson Elser
  </strong>
  is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 </p>
 <p>
  Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
  <strong>
   On-Site IT Support Analyst
  </strong>
  in our
  <strong>
   New York&nbsp;
  </strong>
  office.&nbsp;
 </p>
 <p>
  <em>
   <strong>
    This position is a full-time on site position.
   </strong>
  </em>
 </p>
 <p>
  <strong>
   The Position
  </strong>
 </p>
 <p>
  This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  </li>
  <li>
   Collect and track equipment from departed end users following standardized asset tracking procedures.
  </li>
  <li>
   Provide support for video conferencing and related A/V on-site systems.
  </li>
  <li>
   Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  </li>
  <li>
   Coordinate user requirements with regional supervisors, management, and other IT teams.
  </li>
  <li>
   Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  </li>
  <li>
   Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  </li>
  <li>
   Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  </li>
  <li>
   Adhere to organizational change management processes.
  </li>
  <li>
   Perform special duties, tasks, or projects, as required.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
   <ul>
    <li>
     Windows 10 &amp; Windows 11 Operating Systems
    </li>
    <li>
     Microsoft Office O365 with a strong acumen in Outlook
    </li>
    <li>
     Desktop client v. web-based applications
    </li>
    <li>
     Active Directory &amp; Azure AD
    </li>
    <li>
     Zoom Rooms &amp; Microsoft Teams
    </li>
    <li>
     Desktop Driver Controls
    </li>
    <li>
     All-in-One Monitors
    </li>
    <li>
     VPN, Remote Access, &amp; Cloud Network Access
    </li>
    <li>
     Virtual Desktop Environments and Functions
    </li>
    <li>
     Cloud &amp; On-Prem Telephony functions
    </li>
    <li>
     Desktop imaging &amp; BIOS controls
    </li>
    <li>
     LAN and SD-WAN support
    </li>
   </ul>
  </li>
 </ul>
 <ul>
  <li>
   Minimum 3 years working in ITSM and ITIL environments.
  </li>
  <li>
   Self-starter with the ability to manage own time effectively and work autonomously.
  </li>
  <li>
   Ability to lift and move items up to 50 lbs.
  </li>
  <li>
   Ability to travel throughout the region, if needed.
  </li>
  <li>
   Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  </li>
  <li>
   Experience in system operations and/or administration a plus.
  </li>
  <li>
   Prior law firm experience a big plus.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  </li>
  <li>
   ITIL4 certification preferred (in-house training is available).
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
  </li>
 </ul>
 <p>
  A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 </p>
 <p>
  Salary Range: : $70,000 USD - $80,000 USD
 </p>
 <p>
  <strong>
   Why Should You Apply?&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <em>
    <strong>
     Benefits:
    </strong>
    &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
   </em>
  </li>
  <li>
   <em>
    <strong>
     Career Growth:
    </strong>
    &nbsp;Ample opportunities for professional development and advancement
   </em>
  </li>
  <li>
   <em>
    <strong>
     Employee Perks:
    </strong>
    &nbsp;Access to corporate discount plans and other benefits
   </em>
  </li>
 </ul>
 <em>
  Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 </em>
 <em>
  Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
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  Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
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  California Residents may review our CCPA notice for applicants and employees here.
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 #ZR
</div>


On-Site IT Support Analyst

Personified Tech

<div><p><b>Who We Are</b></p>
<p>We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.</p>
<p>We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.</p>
<p>We are looking for top talent as we continue to scale our team.</p>
<p><b>About the Role</b></p>
<p>The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. <b>This role is onsite with the possibility of some remote work.</b></p>
<p>The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.</p>
<p>The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.</p>
<p>This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.</p>
<p><b>Client Support Technician Responsibilities</b></p>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
<p></p><p><b>Qualifications</b></p>
<p>Experience/Traits <i>necessary</i> to succeed in this role at Personified:</p>
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li><b>
Ability to work flexibly with hours varying based on business needs</b></li></ul>
<p></p><p><b>Commitment to DEI</b></p>
<p>Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.</p>
<p>Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</p></div><p></p>

Client Support Technician - Part Time NY

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
<p>We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.</p>
<p>We are looking for top talent as we continue to scale our team.
</p><h1 class="jobSectionHeader"><b>About the Role</b></h1>
<p>The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.</p>
<p><b>Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.</b></p>
<p>The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
</p><p>This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
</p><h1 class="jobSectionHeader"><b>Responsibilities</b></h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
<br>
</li></ul><h1 class="jobSectionHeader"><b>Qualifications</b></h1>
<p>Experience/Traits<b><i> necessary</i></b> to succeed in this role at Personified:
</p><ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader"><b>Pay and</b><b> </b><b>Benefits</b></h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul><p>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
</p><h1 class="jobSectionHeader"><b>Commitment to DEI</b></h1>
<p>Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</p></div>

Client Support Technician

Patient Care Coordinator

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