hotel front desk agent

Hyatt

We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Weekends and Holidays are a must,.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>Job Type: Part-timePay: $9.50 - $10.50 per hourBenefits:<ul><li>Flexible Schedule</li></ul>Work Location: In person

Front Desk Host

Sage Hospitality Group

<div>
 Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus
 
 
 Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel
 
 
 acknowledges her pioneering role as &ldquo;Mother of Houston&rdquo; and lauds her hands-on 19th c. presence as a
 
 
 pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,
 
 
 celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square
 
 
 feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.
 
 
 As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in
 
 
 everything we do. We believe in enriching lives one experience at a time. More than a slogan, we
 
 
 empower our employees to make positive impacts on the communities in which we live and work. By
 
 
 providing genuine service we build relationships with our guests and value for our shareholders, and we
 
 
 create unforgettable experiences.
 
 
 We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it
 
 
 breaks preconceived notions. We&rsquo;re not afraid to forge our own path. After all, it&rsquo;s what industry leaders
 
 
 do. That&rsquo;s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage
 
 
 recognizes that your success is about more than the work you do&mdash;it&rsquo;s really about who you are, which
 
 
 is why we invest in your personal and professional growth. We hope you consider joining us!
 
 
 Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a
 
 minimum of 6 months of front desk experience and proficiency in the OnQ/PEP property management system
 
 . If you are passionate about delivering luxury hospitality experiences, we invite you to apply.
 
 
 <ul>
 <li>
 Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
 </li>
 <li>
 Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
 </li>
 <li>
 Handle guest inquiries, requests, and special arrangements with a keen attention to detail
 </li>
 <li>
 Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
 </li>
 <li>
 Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
 </li>
 <li>
 Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
 </li>
 <li>
 Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
 </li>
 <li>
 Uphold security and privacy standards to ensure guest safety and confidentiality.
 </li>
 <li>
 Foster a friendly, professional, and luxury-oriented atmosphere for guests.
 </li>
 <li>
 Other duties on an as-needed basis
 
 
 
 </li>
 </ul>
 
 Education/Formal Training/Experience
 
 
 
 <ul>
 <li>
 Minimum of 6 months of front desk experience in a luxury hotel setting
 </li>
 <li>
 Proficiency in using the OnQ/ PEP property management system.
 </li>
 <li>
 Exceptional interpersonal and communication skills
 </li>
 <li>
 Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
 </li>
 <li>
 Impeccable grooming and professional appearance
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 High school diploma or equivalent; hospitality or related degree preferred.
 </li>
 <li>
 Certification in hotel front desk operations is a plus
 
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Must be able to read written communiques and monochrome computer screen.
 </li>
 <li>
 Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
 </li>
 <li>
 Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
 </li>
 <li>
 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
 </li>
 <li>
 Mobility - must be able to reach all areas of hotel to assist clients.
 </li>
 <li>
 Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
 
 
 
 </li>
 </ul>
 
 Environment
 
 
 
 Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
 
 
 <ul>
 <li>
 Comprehensive health and dental insurance
 </li>
 <li>
 401(k) retirement savings plan
 </li>
 <li>
 Generous paid time off and holidays
 </li>
 <li>
 Career advancement opportunities
 </li>
 <li>
 Employee discounts on Hilton stays.
 </li>
 <li>
 Ongoing training and development programs
 </li>
 <li>
 Tuition Reimbursement &hellip; and much more!
 </li>
 </ul>
</div>

Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 
 Position Overview - Experienced Front
 
 
 Desk
 
 
 Agent
 
 
 
 Across Hyatt, we believe our guests select Hyatt because of our caring and attentive
 
 
 associates who are focused on providing authentic hospitality and meaningful
 
 
 experiences to each and every guest. Hyatt is a place where high expectations aren't
 
 
 just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors
 
 
 to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.
 
 
 Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with warmth and professionalism upon arrival.
 </li>
 <li>
 Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
 </li>
 <li>
 Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
 </li>
 <li>
 Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
 </li>
 <li>
 Coordinate with all departments to ensure a seamless guest experience.
 </li>
 <li>
 Maintain accurate guest profiles and preferences to enhance personalization.
 </li>
 <li>
 Process payments and maintain accurate cash and credit card handling procedures.
 </li>
 <li>
 Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, &amp; exceptional customer service scores).
 </li>
 <li>
 Uphold the integrity, confidentiality, and luxury brand standards of the property.
 </li>
 <li>
 Continuously seek opportunities to exceed guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
 </li>
 <li>
 Exceptional interpersonal and communication skills (both verbal and written).
 </li>
 <li>
 Proficient in property management systems (e.g., Opera, CA, or similar).
 </li>
 <li>
 Impeccable grooming, professional appearance, and polished demeanor.
 </li>
 <li>
 Strong attention to detail, time management, and problem-solving skills.
 </li>
 <li>
 Ability to remain calm and gracious under pressure.
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Multilingual skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career development and internal growth
 </li>
 <li>
 A supportive and inspiring team culture
 </li>
 <li>
 Discounts on hotel stays, dining, and services
 
 
 </li>
 </ul>
 
 Join us in redefining luxury hospitality.
 
 Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Front Desk Agent

MCR Hotels

<div><div>Courtyard by Marriott Houston Park Row</div> 
<div></div>
<div>
SECTION ONE: MCR Universal Role Standards</div> 
<div></div>
<div>
EXECUTIVE SUMMARY</div> 
<div></div>
<div>
CLEANLINESS and FRIENDLINESS!</div>
<div>
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.</div> 
<div></div>
<div>
AREAS OF EXCELLENCE</div>
<ul>
<li>Happy Guests
</li><li>Spotless Cleanliness</li>
<li>Product Consistency &amp; Quality</li>
<li>Teamwork</li></ul> 
<div></div>
<div>
DUTIES AND EXPECTATIONS
</div>1. Happy Guests
<ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
</li><li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
</li><li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
</li></ul>2. Spotless Cleanliness
<ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
</li><li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency &amp; Quality
<ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
</ul><ul><li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
<ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li></ul> 
<div></div>
<div>
SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations</div> 
<div></div>
<div>
The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.</div> 
<div>
</div><div>Other Duties and Expectations</div>
<ul>
<li>Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.</li>
<li>Rate Schedule: Up-to-date understanding of room rates, promotions.</li>
</ul><ul><li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li></ul> 
<div></div>
<div>
SECTION THREE: Success Metrics</div> 
<div></div>
<div>
Happy Guests</div>
<ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
<div>Spotless Cleanliness</div>
<ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
<div>Product Consistency &amp; Quality</div>
<ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
<div>Teamwork</div>
<ul>
<li>Management Performance Ratings</li></ul> 
<div></div>
<div>
SECTION FOUR: Qualifications &amp; Requirements</div> 
<div></div>
<div>
Qualifications &amp; Requirements:
</div><ul><li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.
</li><li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
</li><li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.
</li><li>Hospitality and Guest Service: Must have a desire to serve all guests.
</li><li>Age Requirement: Must be 18 years of age or older to perform this job.
</li><li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.
</li><li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
<div>Physical Working Demands &amp; Working Environment:</div>
<div>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:</div>
<ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
</li><li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Occasionally required to lift packages or general office equipment.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). 
<div></div>

Language + Reasoning Skills:
<ul><li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.<div>
Our Company</div>
<ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
<div>What we offer/What&rsquo;s in it for you?
</div><ul><li>Hotel Discounts
</li><li>Weekly Pay
</li><li>Paid Time Off
</li><li>Retirement Options
</li><li>Referral bonuses
</li><li>Career advancement &amp; upward mobility
</li><li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li></ul></div>

Concord Hospitality Enterprises

<div>
 
 Front Desk &amp; Guest Care
 
 
 
 We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
 
 
 
 Role Responsibilities
 
 
 
 As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
 
 
 <ul>
 <li>
 Assisting guests efficiently, courteously and professionally at all times.
 </li>
 <li>
 Maintain a high level of service and hospitality.
 </li>
 <li>
 Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
 </li>
 <li>
 Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
 </li>
 <li>
 Handle guest mail and messages with respect to privacy and professionalism.
 </li>
 <li>
 Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
 </li>
 <li>
 Be a great communicator to various departments and management on guest comments and concerns.
 </li>
 <li>
 Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
 </li>
 <li>
 Have full knowledge of hotel safety and emergency procedures.
 
 
 </li>
 </ul>
 Here are some reasons our associates like working for us:
 
 
 
 Benefits (Full Time Associates Only)
 
 
 
 We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
 
 
 
 Why Concord?
 
 
 
 Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
 
 
 If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
 
 
 Pay: $16.00
</div>

PT Front Desk Agent - Now Offering A $500 Sign-On Bonus! - Cambria Hotel & Convention Center

Imbue Investments

We are currently looking for a Part-Time &amp; Full Time Front Desk Agent for the Element by Westin in North West Houston. This position requires strong negotiation skills and good judgment, as well as the ability to work well with other departments and maintain strong interpersonal relationships with guest.Job Summary<ul><li>Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.</li><li>Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.</li><li>Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Houseman, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.</li><li>Provide information to guests about room features, property amenities, and local areas of interest.</li><li>Assist guests with accessing the internet.</li><li>Report accidents, injuries, and unsafe work conditions to manager.</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language, and answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others, and support team to reach common goals.</li><li>Comply with quality assurance expectations and standards.</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul>Requirements<ul><li>Required to wear a uniform</li><li>Work schedule includes evenings and some weekends.</li><li>Requires ability to take written and verbal direction in English and speak English clearly.</li><li>Marriott or Hilton Front Desk experience preferred.</li></ul>Job Types: Full-time, Part-timePay: $11.00 - $13.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel: 2 years (Required)</li><li>Marriott Lightspeed PMS: 1 year (Required)</li></ul>Work Location: In person

Front Desk Associate

Hampton Inn Farmers Branch

Hotel &amp; Position Overview Step into the dynamic role of Hotel General Manager, where you will lead the overall operations of a vibrant hospitality establishment. Frontera Hotel Group is looking for a General Manager to join our new Towneplace Suites Hobby Airport. This position offers an exciting opportunity to shape guest experiences, oversee daily management, and drive the success of the hotel. As a key leader, you will foster a welcoming environment, ensure exceptional service, and implement strategic initiatives to elevate the hotel's reputation and profitability. Your energetic leadership will inspire teams, optimize operational efficiency, and uphold the highest standards of hospitality excellence.Responsibilities<ul><li>Oversee all hotel operations, including front desk management, guest services, housekeeping, breakfast, and maintenance departments</li><li>Lead and supervise staff across multiple departments, ensuring high levels of performance and guest satisfaction</li><li>Develop and implement revenue management strategies to maximize occupancy rates and profitability</li><li>Manage budgeting processes, control costs, and ensure financial targets are met or exceeded</li><li>Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors</li><li>Coordinate with human resources on hiring, training, performance evaluations, and staff development initiatives</li><li>Oversee night audit procedures and ensure accurate financial reporting and record keeping</li><li>Maintain compliance with hospitality standards, safety regulations, and hotel policies</li><li>Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently</li><li>Promote a positive work environment that encourages teamwork, leadership growth, and continuous improvement</li></ul>Qualifications<ul><li>Proven supervising experience within the hospitality or hotel management industry</li><li>Strong leadership skills with the ability to motivate teams and foster a collaborative environment</li><li>Excellent customer service skills with a focus on guest satisfaction and relations</li><li>Experience in revenue management, budgeting, human resources, and hospitality management best practices</li><li>Multilingual or bilingual abilities are highly desirable to enhance guest interactions in diverse markets</li><li>2 - 5 years of experience in a General Manager capacity</li><li>Must have an understanding of Microsoft Office (Word / Excel)</li><li>Fosse / GXP / Marriott Systems experience a plus</li></ul>Pay: $63,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hotel management: 2 years (Required)</li><li>Hotel: 5 years (Required)</li></ul>Work Location: In person

Hotel General Manager

Explore 138+ Hotel front desk agent in Houston this April. Find roles across top companies and apply now to boost your career.

138 hotel front desk agent jobs In Houston

Front Desk Host

Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Front Desk Agent

Front Desk Agent

PT Front Desk Agent - Now Offering A $500 Sign-On Bonus! - Cambria Hotel & Convention Center

Front Desk Associate

Hotel General Manager