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hotel front desk agent

Claremont Companies

<div>
 <strong>
  PART TIME FRONT DESK AGENT Marriott Courtyard Manhattan/SOHO
  <br/>
  <br/>
 </strong>
 Location: 181 Varick Street
 <br/>
 <br/>
 Shifts: Flexible hours, Holidays required
 <br/>
 <br/>
 Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Part Time Front Desk Agent to join our team at Marriott Courtyard in SOHO. This is your chance to start your career with a growing company that values your passion and dedication.
 <br/>
 <br/>
 <strong>
  JOB DESCRIPTION:
  <br/>
  <br/>
 </strong>
 This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will include weekday and weekend availability.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Always exhibit courteous hospitality to guests and associates.
  </li>
  <li>
   Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
  </li>
  <li>
   Administer hotel guest payment policies.
  </li>
  <li>
   Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers &amp; management.
  </li>
  <li>
   Post all charges including valet and other miscellaneous charges to guest account.
  </li>
  <li>
   Maintain hotel key security system.
  </li>
  <li>
   Oversee safe deposit boxes for guests.
  </li>
  <li>
   Verify credit cards and balance bank at the end of the shift.
  </li>
  <li>
   Run and verify availability report at the beginning of the shift. Update report as needed.
  </li>
  <li>
   Working with hotel shuttle driver to efficiently get guests signed up to board shuttle to arrive at the cruise port in a timely fashion.
  </li>
  <li>
   Review communications log at the beginning of the shift.
  </li>
  <li>
   Know and follow the hotel&rsquo;s emergency procedures in the event of an actual emergency.
  </li>
  <li>
   Notify appropriate supervisor immediately of any problem with rooms.
  </li>
  <li>
   Check in and check out should be as expeditious as possible.
  </li>
  <li>
   Knowledge of hotel phone system to allow transferring of calls to rooms &amp; voicemail.
  </li>
  <li>
   Prompt distribution and notification to guests of mail.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REQUIREMENTS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school graduate or equivalent
  </li>
  <li>
   Previous Front Desk experience preferred
  </li>
  <li>
   Must be available to work flexible hours and holidays required.
  </li>
  <li>
   FOSSE Software preferred
  </li>
  <li>
   Ability to frequently sit, stand, walk during shift
  </li>
  <li>
   Ability to occasionally lift and carry up to 40 pounds
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Claremont Companies offers a fantastic benefits and rewards package that includes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Wages
  </li>
  <li>
   Medical, Dental, and Vision Insurance
  </li>
  <li>
   Flex Spending Account
  </li>
  <li>
   FSA Dependent Care
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   Group Term Life Insurance
  </li>
  <li>
   401(k) retirement plan with Employer Match
  </li>
  <li>
   Vacation
  </li>
  <li>
   Holiday Pay
  </li>
  <li>
   Sick Pay
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Tuition Reimbursement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Compensation for this role will depend on several factors, including, but not limited to, a candidate&rsquo;s qualifications, skills, competencies, and experience that may fall outside of the range listed. Claremont Companies is an equal opportunity employer. EOE M/F/D/V
 <br/>
 <br/>
 INDPR1
</div>


Front Desk Agent Part Time Manhattan/SOHO

Concord Hospitality Enterprises

<div>
 We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
 <br/>
 <br/>
 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 As a Front Desk Agent/ Night Auditor you have the responsibility to give our guests the best hospitality experience they can have by:
 <br/>
 <br/>
 <ul>
  <li>
   Assisting guests efficiently, courteously and professionally at all times.
  </li>
  <li>
   Maintain a high level of service and hospitality.
  </li>
  <li>
   Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
  </li>
  <li>
   Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
  </li>
  <li>
   Handle guest mail and messages with respect to privacy and professionalism.
  </li>
  <li>
   Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  </li>
  <li>
   Be a great communicator to various departments and management on guest comments and concerns.
  </li>
  <li>
   Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  </li>
  <li>
   Have full knowledge of hotel safety and emergency procedures.
   <br/>
   <br/>
  </li>
 </ul>
 Here are some reasons our associates like working for us:
 <br/>
 <br/>
 <strong>
  Benefits (Full Time Associates Only)
  <br/>
  <br/>
 </strong>
 We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
 <br/>
 <br/>
 <strong>
  Why Concord?
  <br/>
  <br/>
 </strong>
 Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
 <br/>
 <br/>
 Pay Range is $29 -30
 <br/>
 <br/>
 If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
</div>


Front Desk Agent/ Night Auditor

MCR Hotels

<div>
 <strong>
  <strong>
   Lexington Hotel, Autograph Collection - NYC
  </strong>
  <br/>
  <br/>
 </strong>
 <strong>
  SECTION ONE: MCR Universal Role Standards
  <br/>
  <br/>
 </strong>
 <strong>
  Executive Summary
  <br/>
  <br/>
 </strong>
 CLEANLINESS and FRIENDLINESS!
 <br/>
 <br/>
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 <br/>
 <br/>
 <strong>
  AREAS OF EXCELLENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Happy Guests
  </li>
  <li>
   Spotless Cleanliness
  </li>
  <li>
   Product Consistency &amp; Quality
  </li>
  <li>
   Teamwork
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties and Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Happy Guests
  </li>
  <li>
   Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
  </li>
  <li>
   Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
  </li>
  <li>
   Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
  </li>
  <li>
   Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
  </li>
  <li>
   Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
  </li>
  <li>
   Events: Awareness and support for all groups and events at the hotel.
  </li>
  <li>
   Technology: Understanding of relevant technology for each role.
  </li>
  <li>
   Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  </li>
  <li>
   Spotless Cleanliness
  </li>
  <li>
   Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
  </li>
  <li>
   Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  </li>
  <li>
   Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  </li>
  <li>
   Product Consistency &amp; Quality
  </li>
  <li>
   Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
  </li>
  <li>
   Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
  </li>
  <li>
   Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Communication: Communication between Team Members should be clear, honest, and professional.
  </li>
  <li>
   Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
  </li>
  <li>
   Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
  <br/>
  <br/>
 </strong>
 The core mission of the
 <strong>
  Front Desk Agent
 </strong>
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 <br/>
 <br/>
 <strong>
  Other Duties And Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
  </li>
  <li>
   Rate Schedule: Up-to-date understanding of room rates, promotions.
  </li>
  <li>
   Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION THREE: Success Metrics
  <br/>
  <br/>
 </strong>
 <strong>
  Happy Guests
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Management Performance Ratings
  </li>
  <li>
   Guest Satisfaction Scores/Intent to Return
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Spotless Cleanliness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   GM/AGM Spot Checks
  </li>
  <li>
   Leadership Walk-throughs (RVP, etc.)
  </li>
  <li>
   Guest Ratings/Reviews
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product Consistency &amp; Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Checklist Tracking
  </li>
  <li>
   Management Performance Ratings
  </li>
  <li>
   Guest Ratings
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Management Performance Ratings
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECTION FOUR: Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a hospitality, service, consumer-facing franchise or related field preferred.
  </li>
  <li>
   Can-Do Attitude: Must have a positive attitude and willingness to learn.
  </li>
  <li>
   Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
  </li>
  <li>
   Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
  </li>
  <li>
   Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  </li>
  <li>
   Communication Skills: Must be able to convey information and ideas clearly.
  </li>
  <li>
   Hospitality and Guest Service: Must have a desire to serve all guests.
  </li>
  <li>
   Age Requirement: Must be 18 years of age or older to perform this job.
  </li>
  <li>
   Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  </li>
  <li>
   Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  </li>
  <li>
   Breaks: Clock in/out for breaks at the designated time on your schedule.
  </li>
  <li>
   Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Working Demands &amp; Working Environment
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <br/>
 <br/>
 <ul>
  <li>
   Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  </li>
  <li>
   Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
  </li>
  <li>
   Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  </li>
  <li>
   Inspect and visually observe details at close range (within a few feet) and from long range.
  </li>
  <li>
   Occasionally required to lift packages or general office equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 <br/>
 <br/>
 <strong>
  Language + Reasoning Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Read, write, understand and communicate with others effectively using the English language.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note:
 </strong>
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 <strong>
  Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 </strong>
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 <br/>
 <br/>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MCR is the 3rd-largest hotel owner-operator in the United States.
  </li>
  <li>
   Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  </li>
  <li>
   MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  </li>
  <li>
   MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  </li>
  <li>
   MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
  </li>
  <li>
   MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  </li>
  <li>
   For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer/What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hotel Discounts
  </li>
  <li>
   Weekly Pay
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Retirement Options
  </li>
  <li>
   Referral bonuses
  </li>
  <li>
   Career advancement &amp; upward mobility
  </li>
  <li>
   Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
  </li>
 </ul>
</div>


Front Desk Agent

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

Interaudi Bank

<p><b>Overview</b></p><p>Interaudi Bank, a private boutique bank located in midtown Manhattan, has an immediate opening for a PART TIME FRONT DESK AGENT &ndash; <i><b>flexible hours</b></i>. $20 per hour.</p><p>The opportunity offers you the chance to work with banking professionals in a corporate setting, to gain valuable hands-on experience for resume building.</p><p><i><b>College students welcome! </b></i></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the first point of contact by warmly greeting clients and visitors</li><li>Manage and route incoming phone calls with accuracy and professionalism</li><li>Maintain a polished front desk area</li><li>Support general branch administrative functions, including filing, and mail distribution</li><li>Coordinate incoming and outgoing deliveries, packages, and correspondence</li></ul><p><b>Qualifications</b></p><ul><li>Availability to work part-time during standard business hours (days are flexible)</li><li>Exceptional customer service and organizational skills</li><li>High level of discretion and confidentiality</li><li>Currently enrolled in a college or university program</li><li>Bilingual (Spanish, French, Arabic) a plus but not required</li></ul><p><b>About Us: </b></p><p>Interaudi Bank, established in 1983 and celebrating over 40 years of service, provides a full range of personal and commercial banking products and services, as well as asset management through our subsidiary Ameraudi Asset Management. We offer top-tier, VIP service, to every single one of our clients. You&rsquo;ll be part of a privately-owned commercial bank headquartered in a historic townhouse right in the heart of Midtown Manhattan with a second branch located in Miami at Brickell City Centre. We deliver personalized banking services to a diverse clientele with business development strategies enabling us to reach customers globally.</p><p><i><b>An Equal Opportunity Employer:</b></i></p><p><i>Interaudi Bank is an equal opportunity employer and strongly supports diversity and inclusion in the workplace. Qualified applicants are considered for positions without regard to age, sex, gender identity, gender expression, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship status, disability, marital status, veteran status, military status, genetic information or any other legally recognized protected basis under federal, state, or local laws. Interaudi Bank also provides reasonable accommodations to qualified disabled individuals, to assist in the hiring process in the performance of essential job functions without imposing a hardship on the Company, as required by federal, state or local law. Interaudi Bank is also is committed to accommodating religious beliefs.</i></p><p>Pay: $20.00 per hour</p><p>Work Location: In person</p>

FRONT DESK AGENT – PART TIME – COLLEGE STUDENTS WELCOME

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

PBX Operator

Casa Cipriani New York

<div>
 <p>
  <strong>
   Reservation Agent
  </strong>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Functions and Responsibilities of the job include but are not limited to:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
  </li>
  <li>
   Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
  </li>
  <li>
   Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
  </li>
  <li>
   Create and maintain an upscale and personalized pre-arrival process that improves the guests&rsquo; experience and the hotel revenue.
  </li>
  <li>
   Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
  </li>
  <li>
   Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
  </li>
  <li>
   Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
  </li>
  <li>
   Excellent organizational skills and attention to detail
  </li>
  <li>
   Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
  </li>
  <li>
   Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
  </li>
  <li>
   Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
  </li>
  <li>
   Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
  </li>
  <li>
   Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
  </li>
  <li>
   Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
  </li>
  <li>
   Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
  </li>
  <li>
   Perform Switchboard duties and direct calls as needed.
  </li>
  <li>
   Participating in training and development programs to improve job skills and knowledge.
  </li>
  <li>
   Performing other duties as assigned by the management team.
  </li>
  <li>
   Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
  </li>
  <li>
   Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
  </li>
  <li>
   Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
  </li>
  <li>
   Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
  </li>
  <li>
   Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
  </li>
  <li>
   Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
  </li>
  <li>
   Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
  </li>
  <li>
   Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
  </li>
  <li>
   Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
  </li>
  <li>
   Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
  </li>
  <li>
   Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
  </li>
  <li>
   Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
  </li>
  <li>
   Refined verbal and written communication skills.
  </li>
  <li>
   Minimum 2 years of progressive experience in a hotel or a related field requirement.
  </li>
  <li>
   Ability to work overnight, weekends, and holidays.
  </li>
  <li>
   Ability to stand or walk for long periods of time.
  </li>
  <li>
   Must be able to lift, push, and pull items up to 40 pounds.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
 </p>
</div>


Reservations Agent

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