call center representative Jobs in New York

call center representative

assistant front office manager Jobs in New York

assistant front office manager

bilingual scheduling center agent Jobs in New York

bilingual scheduling center agent

customer service agent

dental assistant/receptionist Jobs in New York

dental assistant/receptionist

hotel front desk agent

Times Square Hotel

Overview We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.Responsibilities<ul><li>Greet guests upon arrival with a warm and welcoming demeanor.</li><li>Manage the check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints in a professional manner.</li><li>Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).</li><li>Operate phone systems to manage incoming calls and provide information as needed.</li><li>Conduct audits as needed to ensure transactions are accurate.</li><li>Assist with billing inquiries and payment processing.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Provide local area information, recommendations, and directions to guests.</li><li>Uphold hotel best practices while maintaining confidentiality of guest information.</li></ul>Qualifications<ul><li>At least one year of experience in a hotel front desk role</li><li>Ability to quickly learn new software systems and operation procedures</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to perform audit duties as required.</li><li>Excellent problem-solving skills and the ability to remain calm under pressure.</li><li>Familiarity with local attractions and restaurants</li></ul>Availability<ul><li>Days or Evenings</li><li>Weekdays or Weekends</li><li>Full-time or Part-time</li></ul>Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!Pay rate to be commensurate with experience.Job Type: Full-timePay: $22.00 - $26.00 per hourExperience:<ul><li>Hotel Front Desk: 2 years (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Receptionist

Casa Cipriani New York

<div>
 
 
 POSITION PURPOSE:
 
 
 
 
 
 
 Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
 
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS AND DUTIES:
 
 
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner upon arrival.
 </li>
 <li>
 Check guests in and out efficiently, ensuring all information is accurately entered into the system.
 </li>
 <li>
 Provide guests with information about hotel amenities, services, and local attractions.
 </li>
 <li>
 Answer phone calls and respond to inquiries in a courteous and timely manner.
 </li>
 <li>
 Handle reservations, changes, and cancellations, ensuring accuracy and availability.
 </li>
 <li>
 Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction.
 </li>
 <li>
 Assist with luggage handling and special requests, ensuring a high level of guest comfort.
 </li>
 <li>
 Maintain a clean and organized front desk area, ensuring it is presentable at all times.
 </li>
 <li>
 Process payments, handle cash, and prepare billing for guests at check-out.
 </li>
 <li>
 Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
 </li>
 <li>
 Monitor and update the room availability and reservation system to reflect real-time status.
 </li>
 <li>
 Ensure all guest information is kept confidential and follows hotel policies and procedures.
 </li>
 <li>
 Uphold Casa Cipriani&rsquo;s standards of hospitality, promoting a luxurious experience for each guest.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 KNOWLEDGE, EXPERIENCE AND SKILLS
 
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Previous hotel front desk or customer service experience preferred.
 </li>
 <li>
 Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus).
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Exceptional attention to detail and ability to multi-task.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 <li>
 Friendly, approachable, and customer-focused demeanor.
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 <li>
 Fluency in multiple languages is a plus.
 </li>
 </ul>
 
 
 
 
 
 PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
 
 
 
 
 
 <ul>
 <li>
 Ability to sit or stand for extended periods.
 </li>
 <li>
 Occasional lifting of up to 25 pounds.
 </li>
 <li>
 Must be able to work in a fast-paced, high-pressure environment.
 </li>
 </ul>
 
 
 
 
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS
 
 
 
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
 
</div>

Front Desk Agent

The Time New York

Summary
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
 
Play
 PausePlay
 00:00
 <ul>
<li>01:58</li>
</ul>
UnmuteMute
 Disable captionsEnable captions
 Settings
 CaptionsDisabled Qualitydefault
 SpeedNormal
 Captions
 Quality
 Speed
 0.5×
 0.75×
 Normal
 1.25×
 1.5×
 1.75×
 2×
 Exit fullscreenEnter fullscreen
 Qualifications
 A true desire to satisfy the needs of others in a fast paced environment.
 Refined verbal and written communication skills.
 Ability to stand for long periods of time.
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Substitute Front Desk Agent

The Standard High Line

<div>Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.
The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard&rsquo;s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It&rsquo;s WHO WE ARE!
#StandardFamily
Job Title: Front Office Manager
Department: Front Office
Location: The Standard, High Line
Reporting to: Director of Front Office
Job Purpose Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks
Main Responsibilities<ul>
<li>
Provides an issue free work environment through motivation, support, empowerment and development for all personnel</li>
<li>Proactively strives to build positive working relationships through teamwork and clear communication</li>
<li>Ensures that all decisions and resulting actions are aligned with The Standard, High Line&rsquo;s policy of 100% guest satisfaction producing a high level of service</li>
<li>Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience</li>
<li>Approves and facilitates associates 30/60/90-day and annual performance reviews</li>
<li>Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary</li>
<li>Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand</li>
<li>Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas</li>
<li>Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary</li>
<li>Solves, rectifies and mediates guest&rsquo;s issues and concerns</li>
<li>Corrects billing adjustments when necessary</li>
<li>Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes</li>
<li>Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up</li>
<li>Monitors the Nor1 upsell system, maximize opportunities, trains incentive program, and completes monthly audits</li>
<li>Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management</li>
<li>Oversee productivity performance in all Front office areas, flexing labor when necessary</li>
<li>Approves Front Office schedules as prepared by Front Office Managers</li>
<li>Prepares Front Office Managers 30/60/90 day and annual reviews for Director of Front Office approval</li>
<li>Assists Front Office and Desk Managers as necessary, including the Overnight shift</li>
<li>Prepare, reviews, and approve coaching / counseling (Disciplinary Action Forms) prepared by Front Office Managers</li>
<li>Utilizes Knowcross system to record Guest requests and work orders. Review reports for opportunities and trends</li>
<li>Facilitates the training and development of all associates</li>
<li>Ensures succession planning for Front Office Managers, Front Desk Manager, and Front Office Staff</li>
<li>Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP&rsquo;s</li>
<li>Ensures Groups are checked out, balances are paid and guest ledger is current for the day</li>
<li>Monitors public areas to consistently maintain a clean, organized and inviting ambiance</li>
<li>Reviews guests&rsquo; feedback from all sources and implements plans with Guest Experience Manager for improvement</li>
<li>Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues</li>
<li>Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms</li>
<li>Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required</li>
<li>Prepares and follows up on incidents and accident reports to resolve and prevent future incidents</li>
<li>Reviews no-shows balances and resolves any discrepancies</li>
<li>Attends Daily Management Action Meetings in absence of the Director of Front Office</li>
<li>Attends department meetings, including BEO, Sales Groups, Payroll, etc. in absence of Director of Front Office</li>
<li>Communicates with all other departments to ensure any outstanding guest issues have been resolved</li>
<li>Complete a full lap of the city block around the hotel after every meal or snack</li>
<li>Reviews all group arrivals to ensure billing and room type information are correct</li>
<li>Participates in interview process for front office positions as needed and completes all necessary documentation required by Human Resources</li>
<li>Reviews schedules and maintains productivity in line with budget</li>
<li>Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out</li>
<li>Assists Director of Front Office with any requested tasks</li>
<li>Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures</li>
<li>Performs daily Guest Service Agent duties during peak periods or as needed</li>
<li>Performs miscellaneous duties as required</li>
</ul>
Physical:<ul>
<li>
Frequently standing up behind the desk and front office areas</li>
<li>Carrying or lifting items weighing up to 50 pounds</li>
<li>Handling various objects</li>
<li>Use a keyboard to operate various property management and reservations systems, etc.</li>
</ul>
Compensation and Benefits<ul>
<li>
$60,000 - $70,000 per year</li>
<li>Excellent and Affordable Health care coverage</li>
<li>Life Insurance, Disability Insurance, Pet Insurance</li>
<li><div>Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave</div></li>
<li>401k - Company matching up to 3% after 1 year</li>
<li>Employee Discounts on Rooms, F&amp;B, Retail, and The Standard Marketplace</li>
<li>Employee Meals, Employee Referral Program, Commuter Discounts</li>
<li>Regular fun staff events and celebrations!!!</li></ul></div>

Front Office Manager

EQX Hotel Management LLC

<div><div><div>Our Company</div><div>
Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history.</div><div> 
Our Code</div><div>
IT&rsquo;S NOT FITNESS. IT&rsquo;S LIFE.</div><div>
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company.</div><div>
If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you.</div><div> 
Job Overview</div><div>
The PM Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team.</div><div></div> 
Essential Job Functions:<ul><li>Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas</li><li>Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction</li><li>Supervise Housekeeping and Valet team members development</li><li>Ensure equipment and cleaning supplies are safe and secure</li><li>Inspect public areas, accommodations, and back-of-house areas in a timely fashion</li><li>Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed</li><li>Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants</li><li>Monitor all V.I.P.'s, and special requests</li><li>Respond to and follow up on Hotel &amp; Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested.</li><li>Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed.</li><li>Issue daily assignments to Team Members according to occupancy and preferences</li><li>Properly train and re-train employees based on established standards. Administer follow ups accordingly</li><li>Strongly focused on FORBES Evening Service Standards</li><li>Drive Productivity to ensure that credits are met</li><li>Oversee rooms preparation for the following day</li></ul> 
Skills, Education and/or Certifications<ul><li>Bachelor&rsquo;s Degree or Equivalent.</li><li>Three to Five years in a similar role in luxury NYC hotels.</li><li>NYC Union experience required.</li><li>Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.</li><li>Prior guest relations training.</li><li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.</li><li>Ability to think quickly and act appropriately in emergency situations.</li><li>Perform well under pressure situations, time demands, and work overtime when needed.</li><li>Punctuality and regular and reliable attendance.</li><li>Interpersonal skills and the ability to work well with co-workers and the public.</li><li>General computer knowledge and ability to enter work orders, make notes, etc. or related systems.</li><li>Ability to work flexible schedule (AM, PM, Overnight, Weekends &amp; Holidays)</li></ul> 
*This position will need to work a minimum of 12 months as a PM Housekeeping Manager before transitioning to another shift/department* 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.</div></div>

PM Housekeeping Manager

Rudin

<div>
 Rudin, as agent, seeks a Doorperson to join the company. We are looking for candidates that can hit the ground running. This is a 32BJ Union position.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Handle cleaning products and equipment safely
 </li>
 <li>
 Lift up to 50 pounds
 </li>
 <li>
 Bend, lift, go up and down stairs and/or ladders
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation, and organization throughout the building
 </li>
 <li>
 Report to work on time and remain alert for the entirety of the shift
 </li>
 <li>
 Follow oral and written instructions and clearly communicate both verbally and in writing
 </li>
 <li>
 Utilize computer software to perform duties
 </li>
 <li>
 Stand for extended periods of time
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist tenants and visitors in a pleasant and courteous manner
 </li>
 <li>
 Provide assistance by opening doors, carrying bags, hailing rides and directing people to the front desk
 </li>
 <li>
 Respond to inquiries whether it be features of the building, local knowledge of the neighborhood, and questions, concerns or complaints, which may be relayed to the appropriate co-worker
 </li>
 <li>
 Stay alert throughout the shift to ensure building and tenant safety: Look out for suspicious activity and regularly inspect the building for safety, patrolling all areas and reporting any damages
 </li>
 <li>
 Use building management software, such as Yardi, to enter and track work order requests, maintain key control, confirm building and visitor information, and receive/track deliveries and packages until residents pick items up
 </li>
 <li>
 Maintenance: building maintenance, from clearing sidewalks during winters, laying down rain mats, watering plants, sweeping puddles on the exterior perimeter, mopping floors, glass cleaning and other cleaning tasks as assigned
 </li>
 <li>
 Other ad hoc duties may include relief coverage for other positions
 </li>
 <li>
 May be required to perform overtime as needed to address emergencies.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 The compensation for this role is subject to the terms of the 2022 Apartment Building Agreement between the Realty Advisory Board on Labor Relations Inc. and SEIU Local 32BJ (&ldquo;Contract&rdquo;)
 </li>
 <li>
 The new hire rate for this position is 75% of the Contract minimum
 </li>
 <li>
 The hourly rate for this position ranges from $23.08 - $30.77
 
 
 </li>
 </ul>
 Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
 
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
 
 
 Qualifications
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Proper Etiquette: Be polite and friendly, making people feel at ease, and proactively offer your services to tenants and visitors
 </li>
 <li>
 Customer Service: Be committed to creating an excellent tenant experience, answering inquiries thoroughly and accommodating requests while reinforcing rules and policies
 </li>
 <li>
 Safety Awareness: Recognize signs of potential danger and enforce safety measures
 </li>
 <li>
 Attention to Detail: Being observant is a key characteristic of this position while monitoring deliveries, building premises and everyone entering--beyond safety concerns, remembering details helps build better connections with people, especially residents or recurring visitors
 </li>
 <li>
 The job requires standing for several hours and lifting and carrying luggage and packages
 </li>
 <li>
 Comfort in learning computer applications; working knowledge and experience with Building Link or Yardi a plus
 </li>
 <li>
 Being punctual and reliable, with excellent verbal and written communication skills
 </li>
 <li>
 Must use sound judgment, show discretion, and maintain confidentiality
 </li>
 <li>
 Be detail-oriented and extremely organized with an ability to multi-task
 </li>
 <li>
 Must be a team player with excellent interpersonal skills
 </li>
 <li>
 Uniform/workplace attire must be pressed, polished, free of stains and properly tailored while on premises.
 </li>
 </ul>
</div>

Doorperson

Cochran NY

Job Summary We are seeking an energetic and professional Temp to Perm Front Desk Receptionist to join our dynamic team. This role is the first point of contact for visitors, clients, and staff, providing exceptional customer service and ensuring smooth office operations. The ideal candidate will be highly organized, tech-savvy, bilingual (if applicable), and possess a friendly demeanor that creates a welcoming environment. This position offers the opportunity to transition from temporary to permanent employment for the right candidate who demonstrates reliability, efficiency, and a proactive attitude. Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.</li><li>Manage multi-line phone systems efficiently, directing calls accurately and professionally while maintaining excellent phone etiquette.</li><li>Handle all clerical tasks including data entry, filing, proofreading, and maintaining organized records.</li><li>Support office management by scheduling meetings, and managing conference room bookings.</li><li>Utilize computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace to prepare documents, reports, and correspondence.</li><li>Provide customer support by addressing inquiries promptly and professionally, ensuring high levels of customer satisfaction.</li><li>Perform general administrative duties such as filing, photocopying, scanning documents, and maintaining office supplies inventory.</li><li>Maintain a professional appearance and uphold confidentiality in handling sensitive information.</li><li>Support personal assistant tasks as needed to help streamline daily operations and improve organizational efficiency. Experience</li><li>Previous office experience or clerical experience is highly preferred; familiarity with front desk operations is a plus.</li><li>Bilingual skills are desirable but not necessary to effectively communicate with diverse clients and visitors.</li><li>Experience in customer service or customer support roles that require excellent communication skills and phone etiquette.</li><li>Ability to multitask efficiently while maintaining a positive attitude in a fast-paced environment.</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Temp to Perm Front Desk Reception

Explore 76+ Hotel front desk agent in New York this July. Find roles across top companies and apply now to boost your career.