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hotel front desk agent

Times Square Hotel

Overview We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.Responsibilities<ul><li>Greet guests upon arrival with a warm and welcoming demeanor.</li><li>Manage the check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints in a professional manner.</li><li>Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).</li><li>Operate phone systems to manage incoming calls and provide information as needed.</li><li>Conduct audits as needed to ensure transactions are accurate.</li><li>Assist with billing inquiries and payment processing.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Provide local area information, recommendations, and directions to guests.</li><li>Uphold hotel best practices while maintaining confidentiality of guest information.</li></ul>Qualifications<ul><li>At least one year of experience in a hotel front desk role</li><li>Ability to quickly learn new software systems and operation procedures</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to perform audit duties as required.</li><li>Excellent problem-solving skills and the ability to remain calm under pressure.</li><li>Familiarity with local attractions and restaurants</li></ul>Availability<ul><li>Days or Evenings</li><li>Weekdays or Weekends</li><li>Full-time or Part-time</li></ul>Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!Pay rate to be commensurate with experience.Job Type: Full-timePay: $22.00 - $26.00 per hourExperience:<ul><li>Hotel Front Desk: 2 years (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Receptionist

The Time New York

Summary
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
 
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 Qualifications
 A true desire to satisfy the needs of others in a fast paced environment.
 Refined verbal and written communication skills.
 Ability to stand for long periods of time.
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Substitute Front Desk Agent

Aman

<div>
 
 Location Overview
 
 
 
 Join our team in Aman New York. East meets West and old meets new. Manhattan&rsquo;s iconic Crown Building is reimagined as Aman New York, where the city&rsquo;s original architectural splendour and Aman&rsquo;s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan&rsquo;s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
 
 
 
 Role
 
 
 
 The Front Office Agent will provide hotel support and service in accordance with Aman&rsquo;s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
 
 
 This position has an hourly compensation rate of $37.91.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
 </li>
 <li>
 Responsible for maintaining the highest quality database relating to Guest History.
 </li>
 <li>
 Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values.
 </li>
 <li>
 Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
 </li>
 <li>
 Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
 </li>
 <li>
 Responsible for achieving and maintaining high guest retention ratio.
 </li>
 <li>
 Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
 </li>
 <li>
 Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
 </li>
 <li>
 Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
 </li>
 <li>
 Perform any other reasonable duties as required by the Front Office Management Team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1 year of related luxury hotel experience.
 </li>
 <li>
 Graduate of Hotel School or College Degree is a plus.
 </li>
 <li>
 Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
 </li>
 <li>
 Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
 </li>
 <li>
 Positive, inclusive, genuine, innovative, engaging, and energetic personality.
 </li>
 <li>
 Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
 </li>
 <li>
 Able to be organized, manage time wisely, showcase high levels of attention to detail.
 </li>
 <li>
 Sensitive and inclusive to all cultural nuances.
 </li>
 <li>
 Handle confidential materials and matters with full discretion.
 </li>
 <li>
 Able to handle a multitude of tasks in an intense, fast paced environment.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
 
 
 <ul>
 <li>
 Comprehensive and generously-subsidized health benefits program
 </li>
 <li>
 Safe Harbor 401K Plan
 </li>
 <li>
 Complimentary Stays at other Aman properties
 </li>
 <li>
 Discounts at Aman New York restaurants and Aman Retail online store
 </li>
 <li>
 Wellness events throughout the year
 
 
 </li>
 </ul>
 If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
</div>

Front Office Agent (Overnight Relief) - Aman New York

Lady D

<div>
 
 Opportunity: Managing Director
 
 
 
 HHM Hotels is seeking a dynamic and polished Managing Director to lead the highly anticipated pre-opening, launch, and ongoing operations of the Lady D Hotel. Situated in the absolute heart of Midtown Manhattan, this premier property is being completely renovated and repositioned into an upscale, sophisticated lifestyle destination just steps from the vibrant energy of Bryant Park, Times Square, and Fifth Avenue.
 
 
 As the leader of this boutique New York property, you will manage all hotel operations to maximize profits while delivering the high-touch, personalized guest experience that the competitive Manhattan lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing a landmark presence in the world's premier hospitality landscape.
 
 
 
 Your Growth Path
 
 
 
 Area General Manager - Regional Director of Operations
 
 
 
 Your Focuses
 
 
 
 <ul>
 <li>
 Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values.
 </li>
 <li>
 Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
 </li>
 <li>
 Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
 </li>
 <li>
 Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of
 </li>
 <li>
 Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines.
 </li>
 <li>
 Employee Development: Foster a culture of continuous learning and professional development, empowering team members to excel and advance within the organization.
 
 
 </li>
 </ul>
 
 Your Background And Skills
 
 
 
 <ul>
 <li>
 5 years of experience in operations management or a similar leadership role in a hotel.
 </li>
 <li>
 Proven experience in a hotel opening, specifically within a lifestyle property.
 </li>
 <li>
 Associate or Bachelor&rsquo;s Degree in Business, Hospitality, or a related field is preferred.
 </li>
 <li>
 Strong financial acumen and the ability to develop budgets and manage performance.
 </li>
 <li>
 Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance.
 
 
 </li>
 </ul>
 
 HHM Benefits And Perks
 
 
 
 <ul>
 <li>
 Medical, Dental and Vision Health Insurance.
 </li>
 <li>
 Paid Time Off and 401k Company Match.
 </li>
 <li>
 Free Basic Life Insurance.
 </li>
 <li>
 24/7 access to TELUS Health, a confidential work-life resource.
 </li>
 <li>
 Travel Discounts and Technology Reimbursements.
 </li>
 <li>
 Commuter Transit and Commuter Parking Benefits.
 </li>
 <li>
 Employee Assistance and Wellness Program.
 </li>
 <li>
 Educational and Professional Development.
 </li>
 <li>
 Referral Bonus Program and Quarterly Bonuses and Incentives.
 
 
 </li>
 </ul>
 
 Work Environment and Context
 
 
 
 <ul>
 <li>
 Requires standing for extended periods, walking, and lifting up to 25 pounds.
 </li>
 <li>
 Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching.
 </li>
 <li>
 Occasional travel required.
 
 
 </li>
 </ul>
 
 What We Believe
 
 
 
 People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
 
 
 ,
 
 
</div>

Managing Director

Renaissance New York Chelsea

JOB TITLE: Housekeeping SupervisorREPORTS TO: Executive HousekeeperSUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnelPurpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.Essential Responsibilities:<ul><li>Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development.</li><li>Assists the executive housekeeper in the development of the department&rsquo;s annual budget.</li><li>Participates in cost control systems for staffing, inventories, (linen, terry, OS&amp;E and cleaning supplies.</li><li>Enforces policies and procedures in the department.</li><li>Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.</li><li>Directs hourly associates in all areas of the department.</li><li>Prepares daily assignment sheets for all housekeeping and laundry associates.</li><li>Maintains cleanliness quality based on hotel objectives.</li><li>Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.</li><li>Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.</li><li>Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.</li><li>Compiles and reports accurate status of all guestrooms to the front desk department.</li><li>Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.</li><li>Maintains productivity and labor cost goals.</li><li>At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required.</li><li>At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels.</li><li>Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.</li><li>Maintains departmental key control.</li><li>Maintains deep cleaning program.</li><li>Complete projects as determined by the Executive Housekeeper.</li></ul>To do this kind of work, you must be able to:<ul><li>Read and interpret business records and statistical reports.</li><li>Analyze and interpret established policies.</li><li>Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.</li><li>Deal with the general public, customers, associates, union and government officials with tact and courtesy.</li><li>Plan and organize the work of others.</li><li>Change activity frequently and cope with interruptions.</li><li>Speak and write clearly.</li><li>Accept full responsibility for managing and activity.</li><li>Be available for work evenings, weekends and holidays.</li></ul>Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered &ldquo;inside&rdquo; if the worker spends approximately 75% or more of the time inside.Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion.Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.Relationships to Data, People and Things:Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants.Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials.Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.Pay: From $27.50 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Housekeeping Supervisor

Victoria Hospitality

Now Hiring | Victoria Restaurant at the Renaissance Harlem HotelVictoria Theater Restaurant is the exclusive food and beverage partner of Marriott at the Renaissance Harlem Hotel, set inside the landmark Victoria Theatre - a 1917 venue steps from the Apollo. This is a high-profile, high-volume operation with the backing, visibility, and clientele to match.We're hiring across front and back of house for people who are serious about their craft.Open Positions:<ul><li>Manager</li><li>Host</li><li>AM &amp; PM Server</li><li>Bartender</li><li>Barback</li><li>Busser / Food Runner</li><li>Line Cook | Sous Chef | Junior Sous Chef | Kitchen Manager</li></ul>Who we're looking for:You've worked real volume. You don't need to be managed, you need to be trusted. You take pride in your section, your station, your team. You know the difference between service and hospitality, and you deliver both.What we offer:<ul><li>Competitive compensation (rates discussed at interview)</li><li>A landmark venue with genuine neighborhood prestige</li><li>Leadership that values experience and invests in its people</li></ul>If you're ready to bring your best to one of Harlem's most anticipated openings, we want to hear from you.Open Call Every Wednesday from 1pm - 3pm.Send your resume to jobs@victoriatheaternyc.com &mdash; include the role you're applying for in the subject line.Job Type: Part-timePay: $17.00 - $27.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Work Location: In person

Restaurant Employee

New York Sports Club and Our Family of Brands

<div>New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to &ldquo;Improve Lives Through Fitness&rdquo;. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

ROLES AND RESPONSIBILITIES
The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned.

CUSTOMER SERVICE
<ul><li>Promote, maintain, and protect the customer experience by developing Service &amp; Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.
</li><li>Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
</li><li>Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.
</li><li>Navigate basic questions about membership, services, and billing inquiries.</li></ul>

PERFORMANCE MANAGEMENT

<ul><li>Hold yourself and the SSR team accountable to high standards of operational excellence.
</li><li>Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.
</li><li>Willingness to have courageous conversations with team members as needed in accordance with company policy.
</li><li>Exhibit the ability to lead and inspire cooperation and influence behavior.</li></ul>

EMPLOYEE RECRUITMENT AND DEVELOPMENT

<ul><li>Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.
</li><li>Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.</li></ul>

CLUB OPERATIONS

<ul><li>Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8&rsquo;s are completed daily.
</li><li>Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
</li><li>Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.
</li><li>Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.
</li><li>Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
</li><li>Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).
</li><li>Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.
</li><li>Be available to SSRs to address questions and concerns in partnership with the GM/AGM.
</li><li>Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.
</li><li>Always report to work on time and in proper uniform to best represent the brand.
</li></ul>COMMUNICATION

<ul><li>Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).
</li><li>Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.
</li><li>Contact prospective members and member referrals via call drives to help them begin their fitness journey with us.</li></ul>

PRODUCT KNOWLEDGE

<ul><li>Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
</li><li>Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency.</li></ul>

PROBLEM SOLVING

<ul><li>Work to resolve issues that affect the service, efficiency, and productivity of the club.
</li><li>Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
</li><li>Partner with management team to identify and remove barriers to drive results.
</li></ul>POSITION REQUIREMENTS &amp; EXPERIENCE
<ul><li>2-3 years of face-to-face customer service experience.
</li><li>At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
</li><li>Child &amp; Adult AED/CPR certified.
</li><li>Ability to learn and maximize our POS/timekeeping/membership systems.
</li><li>Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
</li><li>Successful track record of working in a team-oriented environment.
</li><li>Ability to handle challenging member issues with patience, tact, and the utmost professionalism.
</li><li>A sense of urgency regarding customer service and sales results.
</li><li>Demonstrated communication and interpersonal skills.
</li><li>Highly organized with detail-orientation and proven follow-up skills.
</li><li>Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
</li><li>Prolonged periods of standing at the Welcome Desk and working on a computer.
</li><li>Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.</li></ul>

SCHEDULING REQUIREMENTS

Due to the nature of the business, NYSC has specific scheduling guidelines for this position.
<ul><li>
This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.</li><li>
Prescribed Schedule Requirement: This role operates on a prescribed schedule that is essential for effective business planning and team coverage. Candidates must be able to consistently work the scheduled days and hours as outlined.</li><li>
Schedule Variability Notice: While schedules are prescribed, they may be adjusted as needed due to training, business and operational requirements, including temporary changes to club hours, coverage needs, or vacancies.</li><li>
Full-Time Position: This is a full-time role scheduled for 40 hours per week, typically worked as 9-hour days including a 1-hour unpaid break. Start and end times may vary slightly based on actual club operating hours. Club operating hours are available on our company website.</li><li>
Front Desk Supervisor (Opening) Position Schedule
<ul><li>Monday&ndash;Thursday: Opening</li><li>
Friday-Sunday: Opening (1 additional day)</li><li>
Opening roles are scheduled 15 minutes prior to the posted club operation hours.</li><li>
Start times can range from 4:45 AM - 7:45 AM depending on the day of week and actual club operating hours.</li></ul>
</li><li>Front Desk Supervisor (Closing) Position Schedule
<ul><li>Monday&ndash;Thursday: Closing</li><li>
Friday-Sunday: Closing (1 additional day)</li><li>
Closing roles are scheduled 15 minutes after the posted club operation hours.</li><li>
Shift end times can range from 5:15 Pm &ndash; 11:15 PM depending on the day of week and actual club operating hours.</li></ul></li></ul> 


JOIN OUR TALENT COMMUNITY
At NYSC, we're always looking for passionate, talented individuals to join our team. Many of our job postings are evergreen positions, allowing us to connect with exceptional candidates for opportunities that may be available now or in the near future. If your skills and experience are a match, a member of our recruiting team will reach out as opportunities become available. We encourage you to apply and stay connected with us!</div>

Front Desk Supervisor (Opening)

Explore 68+ Hotel front desk agent in New York this June. Find roles across top companies and apply now to boost your career.