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front desk operations associate Jobs in Miami

front desk operations associate

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hotel operations manager

Driftwood Hospitality Management

<div>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
<div>JOB SUMMARY
The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
ESSENTIAL JOB FUNCTIONS
</div>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
<ul><li>Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</li><li>
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</li><li>
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</li><li>
Effectively trains guest service agents on proper front desk procedures.</li><li>
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</li><li>
May prepare weekly schedules for front office staff.</li><li>
Address performance deficiencies of front office staff through coaching and disciplinary actions.</li><li>
Complete performance evaluations for front office staff timely.</li><li>
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</li><li>
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.</li><li>
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.</li><li>
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.</li><li>
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</li><li>
Required reports are timely and of a quality that can be shared with corporate.</li><li>
Rates are accurate and monitored daily.</li><li>
Is proficient at managing inventory in the property management system.</li><li>
Frequently meets with and reviews work generated by the night auditor.</li><li>
Maintains regular attendance and is consistently on time.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li><li>
Act as Manager on Duty when duty calls.</li></ul><div>
KNOWLEDGE, SKILLS &amp; ABILITIES</div>
<ul><li>A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
</li><li>Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
</li><li>Excellent verbal and written English communication skills are required.</li><li>
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
</li><li>General office equipment and cash register operation knowledge is expected.</li></ul>
<div>PHYSICAL DEMANDS</div>
<ul><li>Ability to stand and move throughout hotel function areas and continuously performs essential job functions.</li><li>
Lifting up to 25 pounds</li><li>
Occasional twisting, bending, stooping, reaching, standing, walking.</li><li>
Frequent talking, hearing, seeing and smiling.
</li></ul>Benefits<ul><li>
401(k)</li><li>
Disability insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Room Discounts</li><li>
Employee Food and Beverage Discounts</li></ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div>

Front Office Manager

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Miami
 
 
 
 
 Summary
 
 
 
 in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
 
 
 Our Downtown Miami Hotel is next to one of the trendiest neighborhoods in Miami, known as Brickell. Our iconic white towers overlook the Miami River and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Centre. Or, explore Little Havana and tour the Frost Museum of Science.
 
 
 The Assistant Operations Manager will have oversight and responsibility within the hotel operations. Additional responsibilities may include training, staff development and scheduling. The Assistant Operations Manager must have strong communication and analytical skills.
 
 
 We Offer Excellent Benefits:
 
 
 <ul>
 <li>
 Free room nights, Discounted and Friends &amp; Family Room Rates
 </li>
 <li>
 Medical, Prescription, Dental, and Vision Insurance
 </li>
 <li>
 401K with company match
 </li>
 <li>
 Paid Vacation, sick days, new child leave, and personal day
 </li>
 <li>
 Paid Family Bonding Time and Adoption Assistance
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Free colleague meals during shift
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Discounts at various retailers - Apple, AT&amp;T, Verizon, Headspace, and many more.
 
 
 </li>
 </ul>
 Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com
 
 
 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment
 </li>
 <li>
 Refined verbal and written communication skills
 </li>
 <li>
 Minimum of one year previous supervisory experience preferred
 </li>
 <li>
 Ability to work a flexible schedule. Ability to work OVERNIGHT, AM or PM shifts, holidays, and weekends
 </li>
 </ul>
</div>

Overnight Assistant Guest Experience Manager $250 retention bonus after 90 days of employment| Benefits Include: Medical, Dental, Vision, 401K, and MANY MORE!

Hotel Management and Consulting, Inc.

<div>
 
 Exciting Opportunity: Assistant General Manager at WoodSpring Suites in Miami, FL!
 
 
 
 
 About the Role:
 
 Hotel Management &amp; Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality and team development, we want to hear from you! You will lead the operations in the absence of the General Manager an assist them with leading the team, ensuring that our service standards are consistently exceeded.
 
 
 
 Our Culture:
 
 We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 Salary: Dependent on experience, $45,000 - $50,000.
 </li>
 <li>
 Daily Pay Access: Flexible pay options to access your earnings when you need them.
 </li>
 <li>
 Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.
 </li>
 <li>
 Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
 </li>
 <li>
 Career Growth: Opportunities for advancement within the company for dedicated employees.
 
 
 
 </li>
 </ul>
 
 Primary Duties:
 
 
 
 <ul>
 <li>
 Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands-on support and guidance to ensure the team achieves outstanding results.
 </li>
 <li>
 Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
 </li>
 <li>
 Guest Relations: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
 </li>
 <li>
 Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
 </li>
 <li>
 Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
 </li>
 <li>
 Sales &amp; Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.
 </li>
 <li>
 Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
 </li>
 <li>
 Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
 </li>
 <li>
 Other Duties as Assigned.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Minimum of 1 years&rsquo; experience in hotel leadership, including front desk and back-of-house operations.
 </li>
 <li>
 Proficient computer skills.
 </li>
 <li>
 Strong team building skills.
 </li>
 <li>
 Excellent organizational, time management, and problem-solving abilities.
 </li>
 <li>
 Effective oral and written communication skills.
 </li>
 <li>
 Proactive in solving problems.
 
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
 </li>
 <li>
 Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
 
 
 
 </li>
 </ul>
 
 Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
 
 
 
 
 Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
 
 
 
 
 We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.
 
 
 
 
 Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
 
 We are a Drug Free workplace.
 
 
</div>

Assistant General Manager

Pullman Miami Airport

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!
What you will have an opportunity to do:
Come grow with us as the leader this unique and busy hotel near Miami International Airport!
<div><div><div><div><div><div><div><div><div>Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership:<ul><li>
Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.</li><li>
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.</li><li>
Set long-term goals and objectives for the hotel and work towards achieving them.</li></ul>
Team Leadership:<ul><li>
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.</li><li>
Provide guidance, mentoring, and development opportunities to team members.</li><li>
Encourage teamwork and open communication across all departments.</li></ul>
Operations Management:<ul><li>
Oversee all operational departments including front office, housekeeping, food and beverage, banquets, maintenance, and more.</li><li>
Ensure smooth day-to-day operations by implementing efficient processes and procedures.</li><li>
Monitor service quality to maintain the highest standards of guest satisfaction.</li></ul>
Financial Management:<ul><li>
Create and manage the hotel's budget, allocating resources appropriately to various departments.</li><li>
Monitor financial performance, analyze variances, and implement corrective actions as needed.</li><li>
Drive revenue generation through strategic pricing, upselling, and innovative offerings.</li></ul>
Guest Experience:<ul><li>
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.</li><li>
Address guest concerns and feedback promptly, striving for continuous improvement.</li><li>
Implement initiatives to enhance guest satisfaction and loyalty.</li></ul>
Facilities Management:<ul><li>
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.</li><li>
Implement sustainability initiatives to minimize the hotel's environmental impact.</li><li>
Strong management of capital projects.</li></ul>
Regulatory Compliance:<ul><li>
Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.</li><li>
Maintain health and safety standards for guests and staff.</li></ul>
Our Culture: Empowered to Make a Difference<ul><li>
At Pyramid Global, we value, support, and recognize the unique contributions of each team member.</li><li>
Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.</li></ul>
Our Values: People First, Integrity, Excellence<ul><li>
People First: A talented, diverse, and passionate team working together with respect.</li><li>
Integrity: Honesty and accountability to ourselves and colleagues.</li><li>
Excellence: Surpassing expectations through dedication and innovation.</li></ul></div></div></div></div></div></div></div></div></div>
What are we looking for?
To succeed in this role, you should have:<div><div><div><div><div><div><div><div><div><ul><li>
A proven track record as a successful leader as a hotel or resort General Manager or Managing Director role.</li><li>
Large full-service airport property experience preferred.</li><li>
A minimum of 7 years of hospitality experience showing progressive growth.</li><li>
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel &amp; Tourism Management.</li><li>
Exceptional leadership and communication skills.</li><li>
Bi-lingual in English and Spanish strongly preferred.</li><li>
Problem-solving abilities and critical thinking skills.</li><li>
Commitment to meeting all deadlines.</li><li>
The flexibility to adapt to varying shifts, including weekends and holidays.</li><li>
A commitment to maintaining a positive and organized work environment.</li></ul></div></div></div></div></div></div></div></div></div>
Compensation:
$160000<ul><li></li></ul>$190000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

GENERAL MANAGER

Marriott International

<div>Additional InformationRelocation Assistance Available 
Job Number26034132 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Dr, Miami, Florida, United States, 33149 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $88,000 - $122,000 annually 
Bonus Eligible: Y
<div><div>JOB SUMMARY
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Leading Room Operations Team
<ul><li>Verifies that goals are being translated to the team as they relate to guest tracking and productivity.</li></ul>
<ul><li>Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.</li></ul>
<ul><li>Leads specific team while assisting with meeting or exceeding property goals.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.</li></ul>
<ul><li>Sets clear expectations, with the General Manager, for the team.</li></ul>
<ul><li>Verifies that the team has the capabilities to meet expectations.</li></ul>
<ul><li>Leads by example demonstrating self-confidence, energy and enthusiasm.</li></ul>
<ul><li>Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.</li></ul>
Managing Property Rooms Operations Function(s)
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.</li></ul>
<ul><li>Takes proactive approaches when dealing with employee concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to employees at all times.</li></ul>
<ul><li>Communicates/updates all goals and results with employees.</li></ul>
<ul><li>Meets semiannually with staff on a one-to-one basis.</li></ul>
<ul><li>Schedules the team against guest and hours/occupied room goals.</li></ul>
<ul><li>Monitors compliance with standards and procedures.</li></ul>
<ul><li>Performs hourly job functions as needed.</li></ul>
Providing Exceptional Customer Service
<ul><li>Provides excellent customer service by being readily available/approachable for all guests.</li></ul>
<ul><li>Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to guests at all times.</li></ul>
<ul><li>Responds timely to customer service department request.</li></ul>
<ul><li>Verifies all team members meet or exceed all hospitality requirements.</li></ul>
Managing Profitability
<ul><li>Performs required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).</li></ul>
<ul><li>Verifies that a viable key control program is in place.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
Conducting Human Resources Activities
<ul><li>Interviews and assists in making hiring decisions.</li></ul>
<ul><li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li></ul>
<ul><li>Verifies that orientations for new team members are thorough and completed in a timely fashion.</li></ul> 
</div><div>
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Senior Rooms Operations Manager - Front of House

JW Marriott Miami Turnberry Resort & Spa

<div>
 
 
 Scope of Position
 
 
 
 
 
 The Director of Rooms is responsible for overseeing the management and operational excellence of the Rooms Division, ensuring a seamless and exceptional guest experience. This role encompasses the management of the Front Office, At Your Service, Housekeeping, Guest Services, and related departments, all aimed at delivering outstanding service and luxury standards. The Director of Rooms plays a critical role in driving guest satisfaction, optimizing operational efficiency, and maintaining consistency with JW Marriott Turnberry Miami Resort &amp; Spa&rsquo;s elevated standards. This role also involves developing and executing strategies that enhance the guest experience and operational performance.
 
 
 
 
 
 Position Requirements
 
 
 
 
 <ul>
 <li>
 Strong leadership presence suitable for a luxury environment, with the ability to inspire confidence and maintain a positive, solution-oriented attitude.
 </li>
 <li>
 Minimum of 5 years in progressively responsible management roles within the hospitality industry, with a focus on Rooms Division operations (Front Office, Housekeeping, etc.).
 </li>
 <li>
 Demonstrated success in Front Office and Guest Services operations, with a proven ability to enhance guest satisfaction and resolve concerns effectively.
 </li>
 <li>
 Capable of managing multiple priorities and tasks in a dynamic, fast-paced environment while maintaining a focus on quality.
 </li>
 <li>
 Excellent verbal and written communication skills, with an emphasis on active listening, empathy, and problem-solving.
 </li>
 </ul>
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead and oversee all operations within the Rooms Division, including Front Office, Housekeeping, At Your Service, and Guest Services, ensuring all departments operate cohesively to deliver exceptional guest experiences.
 </li>
 <li>
 Resolve all guest concerns swiftly and efficiently, ensuring high levels of satisfaction. Engage with guests proactively and professionally, addressing needs and anticipating expectations.
 </li>
 <li>
 Uphold JW Marriott Turnberry Miami Resort &amp; Spa&rsquo;s standards across all areas of responsibility, ensuring consistency in service delivery, cleanliness, and overall guest experience.
 </li>
 <li>
 Recruit, train, and mentor a strong team of managers and associates across the Rooms Division. Conduct regular performance evaluations, provide continuous feedback, and foster a culture of excellence and accountability.
 </li>
 <li>
 Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with JW Marriott Turnberry Miami Resort &amp; Spa standards.
 </li>
 <li>
 Work closely with other departments, including Housekeeping, Maintenance, Sales, and Food &amp; Beverage, to ensure smooth and integrated guest experience. Act as a liaison between the Rooms Division and other hotel departments.
 </li>
 <li>
 Build report with VIP guests, Bonvoy members, and distinguished visitors. Manage special requests and ensure personalized experiences that drive guest loyalty.
 </li>
 <li>
 Review and analyze Guest Satisfaction Surveys (GSS) and other feedback channels, developing strategies for continuous improvement.
 </li>
 <li>
 Manage payroll, labor costs, scheduling, and departmental budgets. Ensure cost-effective and efficient operations while maintaining high service standards.
 </li>
 <li>
 Ensure the safety and security of all guests and associates, adhering to health, safety, and security protocols.
 </li>
 <li>
 Initiate and execute continuous improvement programs to elevate the guest experience, optimize operations, and drive revenue.
 </li>
 </ul>
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 High School diploma or equivalent or GED; 4 years&rsquo; experience in Guest services, Front Office, Housekeeping or related professional area.
 </li>
 </ul>
 
 OR
 
 <ul>
 <li>
 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years&rsquo; experience in guest services, Front Office, Housekeeping, or related professional area. Must actively participate in the decision-making process on guest relocation for nights when over-capacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
 </li>
 </ul>
 
 
 Skills and Abilities
 
 
 
 
 <ul>
 <li>
 Able to communicate in the English language. Second language is a plus.
 </li>
 <li>
 Ability to work varying shifts, including weekends and holidays, to ensure 24/7 operations of the Rooms Division.
 </li>
 <li>
 Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
 </li>
 <li>
 Solid understanding of Rooms Division operations, including Front Office systems, housekeeping, and guest services protocols.
 </li>
 </ul>
 
 
 
 
 
 
 Physical Requirements
 
 
 
 
 <ul>
 <li>
 Must be able to stand and walk for extended periods during the workday
 </li>
 <li>
 Ability to use a computer, telephone, and other office equipment.
 </li>
 <li>
 Must be physically fit to lift, pull, and push items up to 50 pounds.
 </li>
 </ul>
 
 Also requires standing/walking/reaching and bending throughout shift.
 
</div>

Director of Rooms

Encore Global

<div>Position Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. 
Key Job Responsibilities
Equipment Operation<ul><li>Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.</li><li>Troubleshoots technical issues and resolve problems quickly as they arise.</li><li>Complies with all Company security and safety measures.</li><li>Ensures equipment is secure from theft and/or damage when in use.</li></ul> 
Customer Service<ul><li>Provides excellent service and strives to exceed the expectations and needs of internal and external customers.</li><li>Maintains a positive relationship with all clients through effective communication.</li><li>Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
Training/Staff Development<ul><li>Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
</li><li>Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.</li></ul> 
Event Supervision<ul><li>Performs advanced work (pre/during/post event) with operations team members.</li><li>Supervises and directs other technicians during an event.</li></ul> 
Equipment Maintenance<ul><li>Assists team with proper security, storage, transportation, and maintenance of equipment.</li><li>Performs inventory and forecasting of equipment needs.</li></ul> 
Job Qualifications<ul><li>Bachelor&rsquo;s Degree is preferred.</li><li>2+ years of field experience in specialty area is required.</li><li>2-3 years of customer service or hospitality experience is preferred.</li><li>Internal applicants must meet/complete all training and certification requirements as determined by Encore&rsquo;s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7</li><li>External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths</li><li>Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.</li><li>Strong customer, client and coworker interface experience and abilities.</li><li>A valid driver&rsquo;s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.</li><li>Must be able to lift 50 lbs.</li></ul> 
Competencies
Deliver World Class Service<ul><li>Hospitality</li><li>Ownership</li></ul>
Do The Right Thing<ul><li>Demonstrates Self-Awareness</li></ul>
Drive Results<ul><li>Ensures Accountability</li></ul>
See The Big Picture<ul><li>Decision Quality</li><li>Manages Complexity</li></ul>
Value People<ul><li>Collaborates</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li> 
Sitting: 2-3 Hours</li><li>Standing: 4-5 Hours</li><li>Walking: 4-5 Hours</li><li>Stooping: 2-3 Hours</li><li>Crawling: 2-3 Hours</li><li>Kneeling: 2-3 Hours</li><li>Bending: 2-3 Hours</li><li>Reaching (above your head): 2-3 Hours</li><li>Climbing: 0-1 Hours</li><li>Grasping: 4-5 Hours</li></ul>
Lifting Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul>
Carrying Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Never</li></ul>
Auditory/Visual Requirements<ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul>
Pushing/Pulling Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Frequently</li><li>Over 100 lbs: Occasionally</li></ul> 
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* 
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 
#LI-KL1
#INDEVT 
Hourly Pay Range: $18.93 - $24.60 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Sr. Technical Lead, Audio Visual - Four Seasons Hotel Miami

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