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hotel reservation agent

Aisle & Abroad

<div>
 Position Overview
 
 
 We are looking for organized and customer-focused individuals to join our team as a Remote Travel Booking Specialist supporting hotel and resort reservations. In this role, you will assist clients with selecting accommodations, coordinating bookings, and ensuring all travel details are accurate and well-organized.
 
 
 This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Training and support are provided to help you get started.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support clients in identifying hotel and resort options that match their travel preferences
 </li>
 <li>
 Manage reservation requests and assist with confirming accommodations
 </li>
 <li>
 Provide clear and timely communication regarding availability, amenities, and booking details
 </li>
 <li>
 Verify travel information including dates, guest details, and special requests
 </li>
 <li>
 Keep client records organized and up to date
 </li>
 <li>
 Assist with pre-travel confirmations and post-stay follow-up when needed
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills with a focus on customer service
 </li>
 <li>
 Detail-oriented and able to manage multiple tasks
 </li>
 <li>
 Comfortable using online tools and reservation systems
 </li>
 <li>
 Self-motivated and able to work independently in a remote environment
 </li>
 <li>
 Experience in customer service, hospitality, or administrative roles is a plus but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Guided onboarding and role-specific training
 </li>
 <li>
 Access to booking systems and travel resources
 </li>
 <li>
 Ongoing support and skill development
 </li>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Team-oriented and supportive work culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is a great fit for individuals interested in hospitality, travel coordination, or remote customer support, especially those looking to build experience in booking and reservations.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Travel Booking Specialist – Hotels & Resorts

<div>
 
 Job Title: Hotel Reservation Specialist
 
 
 
 Location:
 
 United States (Remote)
 
 
 
 About the Role:
 
 
 We are seeking detail-oriented, customer-focused individuals to assist clients with hotel reservations and vacation planning. This fully remote opportunity is ideal for professionals looking for flexibility while working in the travel industry. No prior travel experience is required &mdash; comprehensive training is provided.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with researching and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on pricing, amenities, and availability
 </li>
 <li>
 Communicate professionally via phone, email, and digital platforms
 </li>
 <li>
 Maintain organized client and booking records
 </li>
 <li>
 Participate in virtual training and team collaboration
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and basic computer skills
 </li>
 <li>
 Interest in travel, hospitality, or customer support
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 100% remote work with flexible scheduling
 </li>
 <li>
 Training, mentorship, and ongoing support
 </li>
 <li>
 Travel discounts and industry perks
 </li>
 <li>
 Performance-based income opportunities
 
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hotel Reservation Specialist | Remote

<div>
 
 Online Hotel Reservationist (Remote Opportunity)
 
 
 
 Location:
 
 Remote | Work From Home
 
 
 
 About the Role:
 
 
 Do you love travel and helping others plan unforgettable getaways? We&rsquo;re looking for motivated individuals to join our growing team as
 
 Online Hotel Reservationists
 
 . In this role, you&rsquo;ll assist clients with hotel and resort bookings, coordinate accommodations for vacations and business trips, and provide excellent customer service&mdash;all from the comfort of your home.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Research and book hotels, resorts, and vacation accommodations worldwide
 </li>
 <li>
 Provide professional guidance and personalized travel recommendations
 </li>
 <li>
 Communicate with clients via phone, email, or online platforms
 </li>
 <li>
 Manage reservations, special requests, and travel details accurately
 </li>
 <li>
 Stay up to date on promotions, travel deals, and supplier policies
 </li>
 <li>
 Deliver a seamless and enjoyable booking experience for every traveler
 
 
 
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 <ul>
 <li>
 Full training and certification&mdash;no experience required
 </li>
 <li>
 Access to a personal booking website and hundreds of top suppliers
 </li>
 <li>
 Daily live trainings and ongoing support from experienced mentors
 </li>
 <li>
 Exclusive travel perks and discounted rates
 </li>
 <li>
 Flexible hours (part-time or full-time options available)
 </li>
 <li>
 Opportunity to grow into a Certified Travel Specialist
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Passion for travel and hospitality
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Self-motivated with attention to detail
 </li>
 <li>
 Comfortable using computers, email, and online tools
 </li>
 <li>
 Must be 18 years or older
 
 
 
 
 
 </li>
 </ul>
 
 Why Join Us:
 
 
 
 As part of our travel family, you&rsquo;ll enjoy the freedom to work remotely, set your own schedule, and turn your passion for travel into a rewarding business. Whether you&rsquo;re looking to earn extra income or build a full-time career, this opportunity lets you do both&mdash;while helping others see the world. 🌎✨
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online | Hotel Booker | No Experience Needed

<div>
 
 Job Title:
 
 
 
 Remote Customer Service Representative - Hotel Bookings
 
 
 
 Job Type:
 
 
 Flexible Schedule | Remote
 
 
 
 About Us
 
 
 We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
 
 
 
 Position Overview
 
 
 We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.
 
 
 This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel options, amenities, pricing, and availability
 </li>
 <li>
 Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
 </li>
 <li>
 Maintain accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure a smooth client experience
 </li>
 <li>
 Stay informed on travel trends and hotel offerings
 </li>
 <li>
 Participate in virtual training sessions and team meetings
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Professional, positive, and client-focused attitude
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Interest in travel and hospitality
 
 
 
 
 
 </li>
 </ul>
 
 Previous experience in customer service, hospitality, or sales is beneficial but not required.
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Remote work with flexible scheduling
 </li>
 <li>
 Training and access to industry tools and resources
 </li>
 <li>
 Supportive team environment and mentorship
 </li>
 <li>
 Performance-based earning potential
 </li>
 <li>
 Access to travel-related discounts and perks
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 If you are interested in supporting clients with booking travel and providing excellent service, we encourage you to apply today.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Hotels | Work From Home

<div>
 
 Job Title:
 
 
 
 Customer Service Representative - Hotel Bookings
 
 
 
 Job Type:
 
 
 Flexible Schedule | Remote
 
 
 
 About Us
 
 
 We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
 
 
 
 Position Overview
 
 
 We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.
 
 
 This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel options, amenities, pricing, and availability
 </li>
 <li>
 Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
 </li>
 <li>
 Maintain accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure a smooth client experience
 </li>
 <li>
 Stay informed on travel trends and hotel offerings
 </li>
 <li>
 Participate in virtual training sessions and team meetings
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Professional, positive, and client-focused attitude
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Interest in travel and hospitality
 
 
 
 
 
 </li>
 </ul>
 
 Previous experience in customer service, hospitality, or sales is beneficial but not required.
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Remote work with flexible scheduling
 </li>
 <li>
 Training and access to industry tools and resources
 </li>
 <li>
 Supportive team environment and mentorship
 </li>
 <li>
 Performance-based earning potential
 </li>
 <li>
 Access to travel-related discounts and perks
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 If you are interested in supporting clients with booking travel and providing excellent service, we encourage you to apply today.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online Customer Service – Booking Hotels

The Yale Club of New York City

<div>
 
 Description
 
 
 
 Front Desk Representative, is responsible for providing exceptional customer service and ensuring guest satisfaction in various hospitality establishments such as hotels, resorts, and other accommodation facilities. The primary role of a guest service agent is to assist guests during their stay and handle their requests and inquiries efficiently. Here is a general job description for a guest service agent:
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Welcoming Guests: Greet guests with a warm and friendly attitude, providing a positive first impression and creating a welcoming atmosphere.
 </li>
 <li>
 Check-In and Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, issuing keys, and processing payments.
 </li>
 <li>
 Reservation Management: Assist guests with making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities.
 </li>
 <li>
 Customer Service: Provide exceptional customer service by promptly addressing guest inquiries, concerns, and requests via in-person interaction, telephone, email, or other communication channels.
 </li>
 <li>
 Guest Assistance: Offer assistance and information on hotel facilities, services, and local attractions. Help guests with transportation arrangements, restaurant reservations, and other special requests.
 </li>
 <li>
 Problem Resolution: Resolve guest complaints or issues promptly and effectively, ensuring guest satisfaction. Escalate complex problems to appropriate management personnel when necessary.
 </li>
 <li>
 Safety and Security: Maintain a secure and safe environment by following established procedures, monitoring access, and reporting any suspicious activities or incidents to the appropriate authorities.
 </li>
 <li>
 Cash Handling: Handle cash, credit card transactions, and other payment methods accurately, following established procedures and ensuring the security of financial transactions.
 </li>
 <li>
 Administrative Tasks: Perform various administrative duties, including maintaining guest records, updating reservations system, preparing reports, and completing other assigned tasks.
 </li>
 <li>
 Collaboration: Collaborate effectively with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and address guest needs.
 </li>
 <li>
 Knowledge Update: Stay updated on hotel policies, procedures, services, and local attractions to provide accurate information to guests.
 </li>
 <li>
 Multitasking: Manage multiple tasks simultaneously, such as answering phone calls, checking guests in or out, and addressing guest inquiries, while maintaining a professional and composed demeanor.
 
 
 </li>
 </ul>
 
 Benefits:
 
 Competitive health plans which include medical, dental, vision, Flexible Spending Accounts; Commuter Benefits; Retirement Plan (401(k)); Life Insurance; Long Term and Short Term Disability; Paid Time Off Program; Sick Leave; Paid Family Leave and Family Medical Leave which include maternity and paternity leave, etc.
 
 
 
 Manager&rsquo;s Signature:
 
 
 
 Essential functions listed in this job description are not all-inclusive. The Front Desk Representative may assign additional duties and responsibilities.
 
 
 
 
 
 Salary Range:
 
 $31.35Hr
</div>

FRONT DESK REPRESENTATIVE

Soho House & Co.

<div>The role&hellip;

At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Main Duties
<ul>
<li>Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe</li>
<li>Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property</li>
<li>Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.</li>
<li>Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)</li>
<li>Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily</li>
<li>Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience</li>
<li>Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler</li>
<li>Team player with general phone etiquette and participate in Daily Shift briefings.</li>
</ul>
Required Skills/Qualifications
<ul>
<li>At least 1 year of similar role or customer service / facing role</li>
<li>Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.</li>
<li>Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera</li>
<li>Problem solving skills and bring conflict resolution to any anticipated or current matter</li>
<li>Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment</li>
<li>Strong communication skills and ability to understand and follow written and verbal instructions</li>
<li>Flexible schedule and ability to work nights, weekends and holiday's (as needed)</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to seize, grasp, turn and hold objects with hands.</li>
<li>Must be able to make periodical fast paced movements are required to go from one part of the property to others.</li>
<li>Must be able to move, pull, push, carry or lift at least 30 pounds.</li>
<li>Must be able to occasionally kneel, bend, crouch and climb is required.</li>
<li>Must be able to perform physical activities such as lifting, cleaning, and stooping.</li>
<li>Must be able to stand, walk, lift, and bend for long periods of time.</li>
</ul>
Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
<ul>
<li>Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li>
<li>Paid Time Off: Full- Time Employees have sick day's + vacation days</li>
<li>Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically</li>
<li>Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li>
<li>Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.</li>
<li>Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
<li>Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li></ul></div>

Overnight Front Desk Agent - Soho House New York

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