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case manager - supportive housing Jobs in New York

case manager - supportive housing

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adult education case manager

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benefits specialist/case manager

housing case manager

Urban Resource Institute (URI)

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  ORGANIZATION OVERVIEW
  <br/>
  <br/>
 </strong>
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 <br/>
 <br/>
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 <br/>
 <br/>
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 <br/>
 <br/>
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 <br/>
 <br/>
 <strong>
  Salary: $60,000 - $70,000
  <br/>
  <br/>
 </strong>
 <strong>
  Major Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Direct Service &amp; Case Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
  </li>
  <li>
   Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
  </li>
  <li>
   Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
  </li>
  <li>
   Conduct required home visits to assess safety, tenancy conditions, and service needs.
  </li>
  <li>
   Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Housing Stability &amp; Tenancy Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
  </li>
  <li>
   Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
  </li>
  <li>
   Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
  </li>
  <li>
   Assist residents with recertifications, inspections, and housing‑related documentation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ESSHI, OTDA &amp; Supportive Housing Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
  </li>
  <li>
   Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
  </li>
  <li>
   Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
  </li>
  <li>
   Participate in audits, case reviews, and quality assurance activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Crisis Intervention &amp; Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
  </li>
  <li>
   Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
  </li>
  <li>
   Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Resource Navigation &amp; Community Linkages
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
  </li>
  <li>
   Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
  </li>
  <li>
   Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interdisciplinary Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in interdisciplinary case conferences and service coordination meetings.
  </li>
  <li>
   Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
  </li>
  <li>
   Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
  </li>
  <li>
   Maintain strong communication with operations and property management teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training &amp; Professional Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
  </li>
  <li>
   Engage in reflective supervision and contribute to a culture of learning and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree required.
  </li>
  <li>
   Master&rsquo;s degree in Social Work or related field preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
  </li>
  <li>
   Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
  </li>
  <li>
   Experience working with survivors of domestic violence and families with complex needs.
  </li>
  <li>
   Strong crisis intervention, de-escalation, and safety planning skills.
  </li>
  <li>
   Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
  </li>
  <li>
   Strong organizational, writing, and time management skills.
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment.
  </li>
  <li>
   Proficiency in Microsoft Office and data management systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specifications For Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Will be required to read printed and handwritten materials.
  </li>
  <li>
   Will be required to read information on computer screen.
  </li>
  <li>
   Will be required to use computer keyboard and mouse.
  </li>
  <li>
   Must be able to sit for extended periods of time.
  </li>
  <li>
   Must be able to enter information in digital forms and spreadsheets.
  </li>
  <li>
   May require occasional work outside established working hours, including evenings and weekends.
   <br/>
   <br/>
  </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>


Case Manager - Supportive Housing

Urban Resource Institute

<div><p><b>ORGANIZATION OVERVIEW</b></p>
<p>
Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.</p>
<p>
URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.</p>
<p>
Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.</p>
<p><b>
POSITION OVERVIEW</b></p>
<p>
The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.</p>
<p>
This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.</p>
<p><b>
Salary: $60,000 - $70,000</b></p>
<p><b>
MAJOR DUTIES AND RESPONSIBILITIES</b></p>
<p><b>
Direct Service &amp; Case Management</b></p>
<ul>
<li>Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.</li>
<li>Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.</li>
<li>Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.</li>
<li>Conduct required home visits to assess safety, tenancy conditions, and service needs.</li>
<li>Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.</li>
</ul>
<p><b>Housing Stability &amp; Tenancy Support</b></p>
<ul>
<li>Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.</li>
<li>Educate residents on lease compliance, communication with property management, conflict resolution, and household management.</li>
<li>Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.</li>
<li>Assist residents with recertifications, inspections, and housing‑related documentation.</li>
</ul>
<p><b>ESSHI, OTDA &amp; Supportive Housing Compliance</b></p>
<ul>
<li>Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.</li>
<li>Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.</li>
<li>Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.</li>
<li>Participate in audits, case reviews, and quality assurance activities.</li>
</ul>
<p><b>Crisis Intervention &amp; Risk Management</b></p>
<ul>
<li>Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.</li>
<li>Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.</li>
<li>Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.</li>
</ul>
<p><b>Resource Navigation &amp; Community Linkages</b></p>
<ul>
<li>Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.</li>
<li>Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.</li>
<li>Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.</li>
</ul>
<p><b>Interdisciplinary Collaboration</b></p>
<ul>
<li>Participate in interdisciplinary case conferences and service coordination meetings.</li>
<li>Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.</li>
<li>Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.</li>
<li>Maintain strong communication with operations and property management teams.</li>
</ul>
<p><b>Training &amp; Professional Development</b></p>
<ul>
<li>Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.</li>
<li>Engage in reflective supervision and contribute to a culture of learning and accountability.</li>
</ul>
<p><b>SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES</b></p>
<ul>
<li>Bachelor&rsquo;s degree required.</li>
<li>Master&rsquo;s degree in Social Work or related field preferred.</li>
</ul>
<p><b>REQUIRED SKILLS AND EXPERIENCE</b></p>
<ul>
<li>Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.</li>
<li>Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.</li>
<li>Experience working with survivors of domestic violence and families with complex needs.</li>
<li>Strong crisis intervention, de-escalation, and safety planning skills.</li>
<li>Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.</li>
<li>Strong organizational, writing, and time management skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office and data management systems.</li>
</ul>
<p><b>SPECIFICATIONS FOR PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>Will be required to read printed and handwritten materials.</li>
<li>Will be required to read information on computer screen.</li>
<li>Will be required to use computer keyboard and mouse.</li>
<li>Must be able to sit for extended periods of time.</li>
<li>Must be able to enter information in digital forms and spreadsheets.</li>
<li>May require occasional work outside established working hours, including evenings and weekends.</li>
</ul>
<p>Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div>

Project Renewal

<div>
 <strong>
  Title:
 </strong>
 Abstinence Case Manager
 <br/>
 <br/>
 <strong>
  Program:
 </strong>
 In Homes Now
 <br/>
 <br/>
 <strong>
  Salary Range:
 </strong>
 $44,000 -$49,500
 <br/>
 <br/>
 <strong>
  Program Description
  <br/>
  <br/>
 </strong>
 In Homes Now is a Scatter Site Housing Program. The Abstinence Program provides housing to clients in recovery who are leaving the shelter system and have histories of homelessness, substance use, and mental health. The Abstinence Program presently houses 85 clients in Brooklyn, The Bronx, and Manhattan. The multidisciplinary team includes case managers, peer counselors, psychiatric care providers, and occupational therapy interns who work with clients to ensure housing stability and improve wellbeing.
 <br/>
 <br/>
 <strong>
  Overall Responsibilities
  <br/>
  <br/>
 </strong>
 This is a full-time position at PRI. The case manager will be responsible for managing a caseload of 28-30 clients. The case manager will be responsible for meeting with the clients a minimum of two times per month. This position requires field work.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 The essential duties of the position include but are not limited to the following activities:
 <br/>
 <br/>
 <ul>
  <li>
   Conduct monthly home visits to resident apartments.
  </li>
  <li>
   Conduct monthly office visits.
  </li>
  <li>
   Conduct annual housing inspections.
  </li>
  <li>
   Counsel clients about various issues such as money management, sobriety, and employment and other goals
  </li>
  <li>
   Facilitate caseload groups.
  </li>
  <li>
   Maintain accurate and up-to-date clinical documentation and file for caseload
  </li>
  <li>
   Complete initial and annual assessments
  </li>
  <li>
   Complete quarterly service plans
  </li>
  <li>
   Provide referrals to community providers to ensure that clients are linked to providers in their neighborhood.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BA required.
  </li>
  <li>
   A minimum of two years in the human service field
  </li>
  <li>
   Experience working with individuals who are homeless and/or those affected by substance abuse preferred.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong time management skills
   <br/>
   <br/>
  </li>
 </ul>
 Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.
</div>


Case Manager

<div><p><b>ORGANIZATION OVERVIEW</b></p>
<p>
Founded in 1980, <b>Urban Resource Institute (URI)</b> is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.</p>
<p>
URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.</p>
<p><b>
POSITION OVERVIEW</b></p>
<p>
The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. Individual must demonstrate sensitivity to issues related homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.</p>
<p><b>
Salary: $39,000</b></p>
<p><b>
MAJOR DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Maintain caseload of 25-30 families.</li>
<li>Conduct intake interviews, as assigned, to assess and evaluate residents for admission using DHS CARES system and as outlined by URI</li>
<li>Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor.</li>
<li>Conduct independent living plans on at least a biweekly basis in DHS CARES system</li>
<li>Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning</li>
<li>Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.</li>
<li>Assists all residents in the process of referral and placement in community based resources including after care services</li>
<li>Assess residents&rsquo; vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.</li>
<li>Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact</li>
<li>Assist in the development of savings plans with clients as applicable</li>
<li>Assist in the performance of weekly unit inspections of all units, including child welfare-involved families with children from birth to six(6) months of age and all other units on a biweekly basis</li>
<li>Explore where possible, family reunification as an option for transitioning out of shelter</li>
<li>Regularly assess the safety and well-being of clients</li>
<li>Make appointments for residents&rsquo; physical exams.</li>
<li>Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.</li>
<li>Facilitate psycho educational groups in conjunction with direct service staff.</li>
<li>Assist in the coordination of on-site and off-site services</li>
<li>Participate in training seminars conducted to enhance and develop clinical skills with the client population.</li>
<li>Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.</li>
<li>Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.</li>
<li>Perform other duties as assigned by the Social Work Supervisor.</li>
</ul>
<p><b>SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES</b></p>
<ul>
<li>Bachelors Degree in Human Services.</li>
</ul>
<p><b>REQUIRED SKILLS AND EXPERIENCE</b></p>
<ul>
<li><b><i>Bilingual candidates are strongly encouraged to apply.</i></b></li>
<li>Two (2) years of counseling experience, preferred, in a residential shelter.</li>
<li>Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.</li>
<li>In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.</li>
<li>Experience with supportive group facilitation.</li>
<li>Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.</li>
<li>Familiarity with DHS regulations and DHS Cares Reporting.</li>
<li>Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.</li>
<li>Employee must be computer-literate and must have knowledge of Microsoft Office Applications.</li>
<li>Must have ability to be flexible of schedule as needed.</li>
</ul>
<p>At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.</p></div>

Case Manager - Homeless Families

Services For The Underserved

<div>Min: USD $60,000.00/Yr. Max: USD $67,000.00/Yr. Position Overview:
<ul><li><b>SCOPE OF ROLE</b>:</li></ul><div>
The HLPS Case Manager (a &ldquo;CM&rdquo;) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.</div><p><br>
</p><div></div><ul><li><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</b></li></ul><ul><li>
Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.</li><li>
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.</li><li>
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.</li><li>
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.</li><li>
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.</li><li>
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.</li><li>
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).</li><li>
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
</li><li>Employ best practices for effective feedback and communication at all levels of staff engagement.</li><li>
Perform all job-related tasks as required.</li></ul><br>
<div></div>
Qualifications:
<ul><li><b>REQUIREMENTS:</b></li></ul><div><b><i>
REQUIRED EDUCATION AND EXPERIENCE
</i></b></div><ul><li>High School Diploma or Equivalent.
</li><li>Bachelor&rsquo;s degree in human services field preferred</li></ul><div><b><i><br>
PREFERRED QUALIFICATIONS &amp; SKILLS</i></b></div><ul><li>
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
</li><li>Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.</li><li>
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.</li><li>
Computer literacy with advanced knowledge of Word, Excel, and Outlook.</li><li>
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.</li><li>
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.</li><li>
Demonstrated commitment to quality and data-driven reporting.</li><li>
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.</li><li>
Strong written and verbal communication skills.</li><li>
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.</li><li>
Bilingual (or multi-lingual) is preferred</li></ul><div></div><div><br>
</div>Company Overview:
<div><b>
S:US IS AN EQUAL OPPORTUNITY EMPLOYER</b></div><div></div><div><br>
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our<b> </b><b>Benefits Page</b> and see how S:US invests in you.</div><div></div><div><br>
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.</div><div></div><div><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.</div>
ID: 2026-18375 Work Location: false</div>

Center for Urban Community Services

<div><p>The Center for Urban Community Services (CUCS) is one of New York City&rsquo;s premier human services organizations, leading the way in innovative solutions to homelessness, poverty, and mental illness. With an annual budget exceeding $100 million and a passionate team of over 700 employees, CUCS empowers thousands of New Yorkers each year through integrated housing, health, and social services.</p>
<p>
From supportive housing and mental health care to employment assistance and professional training, CUCS delivers life-changing programs that foster long-term stability and opportunity for the city&rsquo;s most vulnerable populations. As a recognized leader in the field, we&rsquo;re expanding our impact&mdash;and we&rsquo;re looking for dedicated professionals to join us.</p>
<p>
The mission of Intensive Mobile Treatment (IMT) is to improve an individual&rsquo;s quality of life through counseling, mental health treatment, advocacy (both on an individual and systems level), support and assistance with meeting one&rsquo;s individual needs and goals, and most importantly, by providing an opportunity to connect with a diverse team of service providers. IMT teams work with individuals regardless of their current or past experience with substance use, mental health concerns, physical health concerns, involvement with the criminal justice system, and history of violence. IMT teams stay connected to individuals regardless of their location in shelter, on the street, in housing, hospital or jail.</p>
<p>
As a Case Manager at CUCS IMT, you&rsquo;ll provide a full range of person-centered services to a dedicated caseload of clients&mdash;both onsite and in the community. This role is critical to our mission, offering holistic, strengths-based support that includes:</p>
<ul><li>
Case management and advocacy</li><li>
Housing placements and referrals</li><li>
Crisis intervention and wellness coaching</li><li>
Regular outreach and appointment escorting</li><li>
Monitoring and coordination of care</li></ul><br>
<p></p>
<p>
You&rsquo;ll be expected to maintain high standards in line with agency policies, funder guidelines, and management directives&mdash;including thorough and timely documentation of all client contacts and services delivered.</p><div><br>
</div>
<div><b>Section 1. Essential Functions include, but are not limited to:</b></div>
<div></div>
<ul><li>Build relationships and work collaboratively with clients to develop and implement effective service plans.</li><li>
Coordinate and deliver comprehensive services and referrals to meet client needs. Assisting clients with self-administration and delivery of medication while following agency policies, procedures, and reporting requirements.</li><li>
Work collaboratively with clients to develop and implement effective service plans, taking the following factors into account: clients&rsquo; goals, interests in employment and education, sources of support, medical or mental health diagnoses, substance use diagnoses, medication regimens, risk factors, collateral contacts, and psychosocial history, in accordance with agency policies and procedures.</li><li>
Locate and engage clients in any designated service setting, including program sites, client rooms, or community-based locations, to support medication compliance and promote engagement in treatment.</li><li>
Ensure all medication-related activities comply with agency policies, licensing regulations, and applicable laws, including accurate documentation, proper storage and handling, adherence to consent and self-administration protocols, and use of required forms and procedures governing medication services.</li><li>
Support client move-in process by assisting with orientation to the program, distributing essential items (e.g., linens, toiletries, towels, and clothing donations), and processing personal belongings through the PackTite (bed bug oven) system in accordance with agency protocols.</li><li>
Assist clients with packing items infested with bed bugs and running them through bed bug machines as necessary.</li><li>
Provide timely crisis intervention services, coordinate with emergency responders, conduct institutional visits, and manage discharge planning.</li><li>
Facilitate group services, including but not limited to recreational groups, evidence-based practice groups, and support groups.</li><li>
Complete ongoing assessments to monitor client progress, revise service plans, and ensure alignment with program goals and requirements.</li><li>
Adhere to agency policies regarding confidential information and protect the privacy of clients.</li><li>
Assist clients in accessing eligible federal, state and local benefits by identifying programs, completing applications, escorting to appointments, and tracking renewals.</li><li>
Assist clients with managing financial resources, including providing rep-payee services.</li><li>
Attend trainings to better support clients in obtaining federal, state and local benefits as directed by program management and in accordance with funder requirement.</li><li>
Facilitate the housing placement process by identifying appropriate options based on eligibility criteria, assisting with application completion and required documentation, coordinating with housing providers, and providing support throughout the search, transition, and move-in process.</li><li>
Monitor clients who move into housing and conduct follow-up outreach, in accordance with agency policies and procedures.</li><li>
Assist clients with maintaining their housing, managing arrears, annual recertification, preparing units for apartment inspections and communicate with landlords and/or building management.</li><li>
Support clients with activities of daily living including, but not limited to hygiene, personal care, laundry, showers, cleaning, pest remediation, hoarding mitigation, donation coordination, and preparation for apartment inspections.</li><li>
Conduct in-home visits and assist clients with maintaining safe and clean apartments or personal spaces.</li><li>
Provide services both onsite and in the community, including but not limited to, accompanying clients to medical appointments, benefits offices, housing interviews, shopping trips, job interviews, school meetings, and court appearances.</li><li>
Enter and maintain client service delivery in designated database ensuring that all documentation&mdash;including, but not limited to, progress notes, service plans (ILPs), assessments, and benefit forms&mdash;is completed accurately, thoroughly, and within required timeframes, in compliance with agency and funder standards.</li><li>
Maintain required monthly contact hours with clients or their collaterals in accordance with agency policies and procedures.</li><li>
Monitor client progress and adjust service plans accordingly.</li><li>
All other duties as assigned</li></ul>
<div></div>
<div><b>Section 2. Expectations</b></div>
<div></div>
<ul><li>Prepare for and actively participate in regularly scheduled supervision by setting clear agendas, providing timely and appropriate updates on work activities, and integrating feedback into practice. Seek additional support as needed and follow management directives and guidance.</li><li>
Maintain professional conduct by fostering collaborative, respectful relationships with clients, colleagues, and supervisors. Demonstrate sound judgment, adapt to changing workloads and priorities, manage responsibilities independently and consistently uphold agency policies, procedures, and ethical standards.</li><li>
Contribute to a positive and collaborative team environment by actively participating in required meetings, trainings, and program initiatives. Support team-wide responsibilities as required, engage in continuous improvement efforts, and complete assignments within established deadlines. Demonstrate sound judgment in decision-making, effectively resolve conflicts, and escalate issues appropriately through the supervisory chain of command.</li><li>
Manage time effectively by reporting to work at the start of the scheduled shift and remaining through the end of shift. Adhere to agency time and attendance policies, coordinate coverage for breaks, and follow established protocols for notifying in the event of lateness or absence.</li></ul><br>
<p></p>
<p><b><i>
This job posting highlights the primary responsibilities of the role and does not represent a complete job description. The full scope of duties, responsibilities, and performance expectations will be provided in the official job description upon hire.</i></b></p><p><b>
Education &amp; Experience</b></p>
<div></div><div><div><div><div>
Title </div><div>Education &amp; Experience</div></div><br>
<div><div>
Case Manager 1</div><div> High School Diploma and two (2) years of work experience (Non-HASA funded Sites)</div></div><br>
<div><div>
Case Manager 2</div><div> Bachelor&rsquo;s Degree OR, High School Diploma and four (4) years of relevant work experience</div></div><br>
<div><div>
Case Manager 3</div><div> Bachelor&rsquo;s Degree and two (2) years of relevant work experience OR, BSW degree and one (1) year of relevant work experience OR, High School Diploma and six (6) years of relevant work experience</div></div><br>
<div><div>
Case Manager 4 &amp; Case Manager 5</div><div> Internal Only</div></div></div></div><p><br>
<br>
<b>Note:</b></p>
<ul><li>
Bachelor's Degree in a human services related field is required for IMT per DOHMH guidelines.
</li><li>For applicants without college degrees, every 30 college credits earned may be substituted for one (1) year of experience. At HASA funded sites, college credit can&rsquo;t be applied towards qualifications unless applicant has four years of experience.<br>
Relevance pertains to the essential tasks and functions of this role.</li></ul>
<p><b>
Knowledge, Skills, and Abilities</b></p>
<ul><li>
Demonstrated ability in delivering client services to specialized populations
</li><li>Computer proficiency, and working knowledge of Microsoft Office Suite programs</li><li>
Ability to communicate (both orally and in writing) in a manner that is clear, organized, informative, tailored to the audience, and meets its intended purpose.</li><li>
Strong teamwork, collaboration, organizational, and time management skills</li><li>
Language (bilingual preferred but not required)</li></ul>
<p><b>
Physical Demands. The physical demands described below are generally required to perform the essential job functions for this role. Reasonable accommodations may be made for individuals with disabilities.</b></p>
<ul><li>
Sit and stand for extended periods of time</li><li>
Walk, bend over, reach overhead, grasp, push, pull, and move</li><li>
Lift and move items or equipment weighing up to 30 pounds</li><li>
Walk up/down stairs (note, most agency sites have elevators)</li><li>
Work primarily indoors in a standard, open space office environment and operate standard office equipment. Note that some community-based programs require working outdoors.</li><li>
View and read computer screens and written documents, and enter data into computer.</li><li>
Ability to commute with clients via public transportation for lengthy periods of time.</li><li>
Ability to travel to various locations in order to provide escort services.</li><li>
Additional Requirements (check off as applicable to the position):<br>
<ul><li>{X} This is a field based position, must be able to travel between the five (5) boroughs, as well as visits outside of New York City as necessary.</li><li>
{X}Must be able to spend the full working day in the field.</li><li>
{X}This role requires the ability to work in various weather conditions, including inclement weather.</li></ul></li></ul><p></p><p><b><br>
Benefits We Offer:</b></p>
<ul><li>
Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 10 Sick days, 3 personal days, 12 paid holidays</li><li>
Comprehensive medical, vision, and dental plans</li><li>
Employee Assistance Program (EAP)</li><li>
403(b) Retirement Plan</li><li>
Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)</li><li>
Transit Subsidy</li><li>
Paid Family Leave; Short-Term Disability insurance</li><li>
Health Savings account</li><li>
Life insurance</li><li>
Tuition reimbursement</li></ul></div>

IMT Case Manager

ACMH, INC.

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position:
 </strong>
 Senior Case Manager/Case Manager, Sabra Goldman House (SGH)
 <br/>
 <br/>
 <strong>
  Function:
 </strong>
 Provides case coordination and delivers community rehabilitation services.
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Program Director, SGH
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Queens (Queens Village)
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Tuesdays through Saturdays (11:00am-7:00pm)
 <br/>
 <br/>
 <strong>
  Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conducts home visits on a regular basis for assigned caseload.
  </li>
  <li>
   Obtains psychosocial histories and conducts functional skills assessments.
  </li>
  <li>
   Establishes and maintains liaison with primary provider of psychiatric care.
  </li>
  <li>
   Assures access to psychiatric, substance abuse and medical services, and entitlement benefits.
  </li>
  <li>
   Administers standardized health screening tools
  </li>
  <li>
   Monitors client medication, including adherence and side-effects.
  </li>
  <li>
   Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client&rsquo;s choice.
  </li>
  <li>
   Delivers community rehabilitation services according to individual need, including: Assertiveness/Self-Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
  </li>
  <li>
   Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
  </li>
  <li>
   Trains clients in safety procedures and conducts fire drills and self-preservation tests.
  </li>
  <li>
   Prepares residents for transition to independent living and makes necessary referrals.
  </li>
  <li>
   Facilitates crisis intervention in the event of an emergency.
  </li>
  <li>
   Staffs Emergency Phone on a rotating basis.
  </li>
  <li>
   Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
  </li>
  <li>
   Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
  </li>
  <li>
   Attends in-service training as requested by supervisory personnel.
  </li>
  <li>
   Provides coverage as needed for other staff on the program team.
  </li>
  <li>
   Serves as &ldquo;Qualified Mental Health Staff Person&rdquo;
  </li>
  <li>
   Duties as assigned by supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Sr. Case Manager Qualifications and Salary Information:
 </strong>
 M.A. in psychology or a human service related field. B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Master&rsquo;s Degree preferred.
 <br/>
 <br/>
 <strong>
  Single Site SCM Salary
 </strong>
 <strong>
  :
 </strong>
 $58,034 plus generous benefits
 <br/>
 <br/>
 <strong>
  Case Manager Qualifications and Salary Information:
 </strong>
 B.A. in psychology or a human service related field. A.A. degree in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills.
 <br/>
 <br/>
 <strong>
  Single Site CM Salary
 </strong>
 <strong>
  :
 </strong>
 $50,078 plus generous benefits
 <br/>
 <br/>
 Please include a resume, cover letter and contact information for 3 professional references.
 <br/>
 <br/>
 ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
 <br/>
 <br/>
 For more information, visit our website: www.acmhnyc.org
 <br/>
 <br/>
 <em>
  ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
 </em>
</div>


Sr Case Manager/Case Manager, Sabra Goldman House (SGH)

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