hr & administration assistant - (6th october)

human resources manager

assistant recruitment manager Jobs in Cairo

assistant recruitment manager

hr & administration assistant - (6th october) Jobs in Cairo

hr business partner, pxt

hr coordinator

human resource manager

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

SYSTICS

<div>
 
 
 Job Summary
 
 
 
 
 The Technical Operations Manager is responsible for leading the daily operations, maintenance, and support of the customer's IT infrastructure and technology services. The role ensures high service availability, operational excellence, compliance with Service Level Agreements (SLAs), and effective coordination between internal technical teams, vendors, and customers. The Technical Operations Manager drives continuous service improvement while ensuring the reliability, security, and performance of enterprise IT infrastructure.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily operations and maintenance activities.
 
 </li>
 <li>
 Lead and coordinate the technical support team.
 
 </li>
 <li>
 Ensure compliance with agreed SLAs and operational procedures.
 
 </li>
 <li>
 Monitor service performance and resource utilization.
 
 </li>
 <li>
 Coordinate planned maintenance and emergency activities.
 
 </li>
 <li>
 Act as the primary operational contact for the customer.
 
 </li>
 <li>
 Review incidents and ensure timely resolution.
 
 </li>
 <li>
 Prepare operational reports and service review presentations.
 
 </li>
 <li>
 Identify opportunities for service improvement.
 
 </li>
 <li>
 Ensure compliance with company policies and security procedures.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 Minimum 10 years of experience in IT infrastructure operations.
 
 </li>
 <li>
 Minimum 5 years in a supervisory or management role.
 
 </li>
 <li>
 Good knowledge of enterprise networking, servers, data centers, cybersecurity, and IT service management.
 
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 
 </li>
 <li>
 Good command of written and spoken English.
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 ITIL Foundation
 
 </li>
 <li>
 PMP or PRINCE2
 
 </li>
 <li>
 CCNP Enterprise (preferred)
 
 
 
 
 </li>
 </ul>
</div>

Technical Operations Manager

Gardenia

<div>
 -توجد نسخه بالعربي في الاسفل -
 
 
 Landscaping, Irrigation &amp; Maintenance Projects
 
 
 Location:
 
 Cairo, Egypt
 
 About Us
 
 We are a specialized landscaping and irrigation contracting company providing design, construction, maintenance, and irrigation solutions for commercial, residential, healthcare, and contractor clients.
 
 We are seeking a highly responsible and results-oriented
 
 Deputy General Manager / Operations Manager
 
 to serve as the second-in-command within the organization and oversee daily operations, project execution, and team management.
 
 This role is critical to supporting the company's growth, improving operational performance, and ensuring business continuity.
 
 
 Please note that technical expertise is NOT our primary selection criterion.
 
 Candidates will be evaluated according to the following priorities:
 
 <ol>
 <li>
 Management &amp; Follow-Up Ability (from 10 - 30 employee) (8-12 years experience)
 </li>
 </ol>
 <ul>
 <li>
 Ability to organize work, assign responsibilities, track progress, and ensure execution.
 </li>
 <li>
 Strong reporting and accountability skills.
 </li>
 <li>
 Proven experience managing teams and multiple projects simultaneously.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Ownership &amp; Decision-Making
 </li>
 </ol>
 <ul>
 <li>
 Ability to take responsibility for results.
 </li>
 <li>
 Confidence in making operational decisions without constant supervision.
 </li>
 <li>
 Problem-solving mindset and sound judgment under pressure.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Personal Discipline &amp; Professional Commitment
 </li>
 </ol>
 <ul>
 <li>
 High level of reliability, consistency, and self-management.
 </li>
 <li>
 Strong work ethic and attention to detail.
 </li>
 <li>
 Ability to maintain standards and follow through on commitments.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Technical Background
 </li>
 </ol>
 <ul>
 <li>
 Experience in landscaping, irrigation, maintenance, construction, or project operations is preferred.
 </li>
 <li>
 Technical knowledge is important but secondary to leadership and operational management capabilities.
 
 
 </li>
 </ul>
 The successful candidate must be capable of running daily operations, leading the team, and maintaining business continuity with minimal dependence on the Managing Director.
 
 
 
 
 نبذة عن الشركة:
 
 شركة متخصصة في أعمال تنسيق الحدائق وشبكات الري والصيانة الزراعية، تعمل في تنفيذ المشاريع للقطاع الخاص والمقاولين والعملاء المباشرين.
 
 
 الهدف من الوظيفة:
 
 العمل كرجل ثانٍ في الشركة، وإدارة العمليات اليومية والمشاريع والموظفين، وضمان استمرارية العمل وتحقيق الأداء التشغيلي المطلوب في غياب المالك أو المدير التنفيذي.
 
 
 خبرة 8&ndash;12 سنة.
 
 أدار فرق من 10&ndash;30 موظفًا.
 
 مسؤولًا عن تشغيل عدة مواقع في وقت واحد.
 
 لديه خبرة في اللاندسكيب أو المقاولات أو إدارة المرافق.
 
 
 
 قدرة على الإدارة والمتابعة.
 
 
 
 قدرة على تحمل المسؤولية واتخاذ القرار.
 
 
 
 الالتزام والانضباط الشخصي.
 
 
 
 الخبرة الفنية.
 
 
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Manage and oversee the company's day-to-day operations.
 </li>
 <li>
 Supervise project managers, engineers, site teams, and support staff.
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and according to quality standards.
 </li>
 <li>
 Monitor project progress and proactively resolve operational issues.
 </li>
 <li>
 Coordinate between technical office, site operations, procurement, and finance functions.
 </li>
 <li>
 Lead weekly operational review meetings and follow up on action plans.
 </li>
 <li>
 Manage workforce allocation, resource planning, and project priorities.
 </li>
 <li>
 Maintain strong relationships with clients, consultants, and contractors during project execution.
 </li>
 <li>
 Prepare and submit regular management reports covering:
 </li>
 <li>
 Project status
 </li>
 <li>
 Operational performance
 </li>
 <li>
 Resource utilization
 </li>
 <li>
 Risks and challenges
 </li>
 <li>
 Act on behalf of the Managing Director in operational matters when required.
 </li>
 <li>
 إدارة التشغيل اليومي للشركة ومتابعة جميع الأنشطة التنفيذية.
 </li>
 <li>
 الإشراف المباشر على مهندسي المشاريع والعمالة والمواقع.
 </li>
 <li>
 متابعة تقدم المشاريع ومراقبة الجودة والجدول الزمني والتكاليف.
 </li>
 <li>
 إدارة الاجتماعات التشغيلية الأسبوعية وإصدار تقارير الأداء.
 </li>
 <li>
 متابعة تنفيذ القرارات الإدارية والتأكد من إغلاق المهام في مواعيدها.
 </li>
 <li>
 التنسيق بين المكتب الفني والحسابات والمواقع.
 </li>
 <li>
 مراجعة احتياجات المشاريع من العمالة والخامات والمعدات.
 </li>
 <li>
 متابعة العملاء أثناء التنفيذ وحل المشكلات التشغيلية.
 </li>
 <li>
 رفع تقارير دورية للمدير التنفيذي تشمل:
 </li>
 <li>
 حالة المشاريع.
 </li>
 <li>
 المبيعات المحتملة.
 </li>
 <li>
 التدفقات النقدية.
 </li>
 <li>
 المشكلات التشغيلية.
 </li>
 <li>
 إدارة الشركة تشغيليًا أثناء غياب المدير التنفيذي.
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Bachelor's degree in Agricultural Engineering, Civil Engineering, Landscape Engineering, or a related field.
 </li>
 <li>
 Minimum 8 years of experience in landscaping, irrigation, construction, maintenance, or project operations.
 </li>
 <li>
 Minimum 3 years of experience leading teams and managing project execution.
 </li>
 <li>
 Strong understanding of project management, site operations, and resource planning.
 </li>
 <li>
 Proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Ability to work independently and take ownership of results.
 </li>
 <li>
 Highly accountable and dependable.
 </li>
 <li>
 Strong in execution and follow-through.
 </li>
 <li>
 Capable of making sound operational decisions.
 </li>
 <li>
 Organized, disciplined, and detail-oriented.
 </li>
 <li>
 Comfortable managing multiple projects simultaneously.
 </li>
 <li>
 Able to build structure, improve processes, and lead teams effectively.
 </li>
 <li>
 Interested in growing with the company over the long term.
 </li>
 <li>
 بكالوريوس هندسة زراعية أو هندسة مدنية أو تخصص مناسب.
 </li>
 <li>
 خبرة لا تقل عن 8 سنوات في المقاولات أو اللاندسكيب أو شبكات الري أو إدارة المشاريع.
 </li>
 <li>
 خبرة لا تقل عن 3 سنوات في إدارة فرق عمل ومواقع تنفيذ.
 </li>
 <li>
 خبرة في التعامل مع العملاء والمقاولين والاستشاريين.
 </li>
 <li>
 إجادة استخدام Excel وإعداد التقارير الإدارية.
 </li>
 <li>
 قدرة عالية على التنظيم والمتابعة وإدارة الأولويات.
 </li>
 <li>
 شخصية قيادية وحازمة.
 </li>
 <li>
 قادر على اتخاذ القرار وتحمل المسؤولية.
 </li>
 <li>
 منظم ويهتم بالتفاصيل.
 </li>
 <li>
 صادق وموثوق ويمكن الاعتماد عليه.
 </li>
 <li>
 يجيد المتابعة اليومية دون الحاجة لتوجيه مستمر.
 </li>
 <li>
 قادر على إدارة المشكلات الميدانية واتخاذ قرارات سريعة.
 </li>
 <li>
 يفضل من لديه طموح للنمو مع الشركة على المدى الطويل.
 
 
 
 </li>
 </ul>
 
 BENEFITS
 
 <ul>
 <li>
 On-time project delivery.
 </li>
 <li>
 Project budget compliance.
 </li>
 <li>
 Client satisfaction.
 </li>
 <li>
 Operational efficiency.
 </li>
 <li>
 Team performance and accountability.
 </li>
 <li>
 Timely resolution of operational issues.
 </li>
 <li>
 Quality and accuracy of reporting.
 </li>
 <li>
 Take ownership of daily operations.
 </li>
 <li>
 Improve team accountability and follow-up.
 </li>
 <li>
 Strengthen project execution processes.
 </li>
 <li>
 Create operational visibility through effective reporting.
 </li>
 <li>
 Enable the company to operate efficiently with reduced dependence on the Managing Director.
 </li>
 <li>
 نسبة الالتزام بجداول المشاريع.
 </li>
 <li>
 نسبة الالتزام بالميزانيات التشغيلية.
 </li>
 <li>
 رضا العملاء أثناء التنفيذ.
 </li>
 <li>
 سرعة إغلاق المشكلات التشغيلية.
 </li>
 <li>
 نسبة إنجاز المهام الأسبوعية.
 </li>
 <li>
 استقرار فرق العمل وانخفاض المشكلات الإدارية.
 </li>
 <li>
 جاهزية التقارير التشغيلية ودقتها.
 </li>
 <li>
 إدارة الموظفين والفرق التشغيلية.
 </li>
 <li>
 توزيع الموارد والعمالة على المشاريع.
 </li>
 <li>
 اعتماد المصروفات التشغيلية ضمن الحدود المعتمدة.
 </li>
 <li>
 اتخاذ القرارات التشغيلية اليومية.
 </li>
 <li>
 تمثيل الشركة أمام العملاء والموردين في الأمور التشغيلية.
 
 
 </li>
 </ul>
</div>

Operations Manager – Projects & Solutions

DHL Express

<div>
 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
 </li>
 <li>
 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
 </li>
 <li>
 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
 </li>
 <li>
 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
 </li>
 <li>
 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
 </li>
 <li>
 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
 </li>
 <li>
 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
 </li>
 <li>
 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
 </li>
 <li>
 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
 </li>
 <li>
 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
 </li>
 <li>
 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
 </li>
 <li>
 ITIL certification is considered a strong asset for service delivery alignment.
 </li>
 <li>
 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
 </li>
 <li>
 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
 </li>
 <li>
 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
 </li>
 <li>
 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
 </li>
 <li>
 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
 </li>
 <li>
 Full professional proficiency in written and spoken English and Arabic.
 
 
 
 </li>
 </ul>
 
 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
</div>

IT Program Delivery Manager

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Escalation Manager &ndash; Job Description
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end management of high-priority incidents and customer escalations, ensuring timely resolution while minimizing business impact and meeting agreed SLAs.
 </li>
 <li>
 Act as the primary escalation point between customers, support teams, engineering teams, vendors, and management throughout the incident lifecycle.
 </li>
 <li>
 Coordinate and manage cross-functional technical teams, assigning priorities, tracking progress, removing blockers, and ensuring accountability for resolution activities.
 </li>
 <li>
 Oversee daily escalation operations, ensuring incidents are prioritized appropriately and resources are allocated effectively based on business criticality.
 </li>
 <li>
 Manage stakeholder communications by providing timely status updates, executive summaries, risk assessments, and post-incident reports.
 </li>
 <li>
 Monitor team performance, escalation trends, and operational KPIs, identifying opportunities to improve service quality, response times, and customer satisfaction.
 </li>
 <li>
 Conduct regular service review meetings with internal teams and customers to discuss recurring issues, improvement plans, and operational performance.
 </li>
 <li>
 Mentor and support Level 1 and Level 2 engineers by providing technical guidance, knowledge sharing, and coaching on incident management best practices.
 </li>
 <li>
 Collaborate with Service Delivery Managers, Project Managers, and Technical Leads to ensure smooth execution of operational activities, changes, upgrades, and migrations.
 </li>
 <li>
 Develop and maintain escalation procedures, operational runbooks, knowledge articles, and documentation to improve team efficiency and service consistency.
 </li>
 <li>
 Support resource planning, shift coordination, workload balancing, and operational readiness during maintenance windows and critical business periods.
 </li>
 <li>
 Identify process gaps and lead continuous service improvement initiatives to enhance operational excellence and reduce recurring incidents.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 B.Sc. degree in Computer Science, communications or electronics engineering
 </li>
 <li>
 Certification at any of the following :
 </li>
 <li>
 CCNA, CCNP Collaboration
 
 
 </li>
 </ul>
 Professional Requirements:
 
 
 <ul>
 <li>
 At least 4 years of professional experience
 </li>
 <li>
 At least 3 years of IT/Voice technical experience
 </li>
 <li>
 Excellent knowledge of security and network concepts
 </li>
 <li>
 SIP knowledge
 
 
 </li>
 </ul>
 You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Solutions Expert -Sr

Prolific

<div>
 
 
 About Prolific
 
 
 
 
 Prolific is not just another player in the AI space &ndash; we are building the biggest pool of quality human data in the world.
 
 
 Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
 
 
 
 
 The role
 
 
 
 
 We are seeking fluent
 
 Arabic (Egypt) speakers
 
 to participate in a high-impact AI training initiative. Unlike standard data entry, this role focuses on
 
 live human-to-human connection
 
 .
 
 
 You&rsquo;ll be paired with another participant to engage in natural, flowing conversations, which will help train the next generation of conversational AI. This is a short-term "sprint" project with high availability requirements.
 
 
 Researchers looking for your skills tend to pay $30/hr per AI task completed. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
 
 
 
 
 What you&rsquo;ll bring
 
 
 
 
 <ul>
 <li>
 Native/ Advanced fluency: Verifiable experience and birth-country for the Egypt region.
 </li>
 <li>
 Technical readiness: A willingness to complete a paid TestGorilla language assessment and a dialect verification check.
 </li>
 <li>
 Availability: Ability to commit to 30-60 minute blocks of uninterrupted conversation during the 3-week project window.
 </li>
 <li>
 Tool: A reliable internet connection, a quiet environment for calls, and a PayPal account for payment.
 
 
 </li>
 </ul>
 
 
 What you&rsquo;ll be doing in the role
 
 
 
 
 <ul>
 <li>
 Live pairings: You will be matched with another participant for 1-on-1 verbal or text-based exchanges.
 </li>
 <li>
 Dialect authenticity: Use your natural Egyptian Arabic dialect to discuss various topics provided by the researcher.
 </li>
 <li>
 Collaborative learning: Help the AI understand the nuances, slang and cultural context of Egyptian Arabic through real-world interaction.
 
 
 </li>
 </ul>
 
 Why Prolific is a great platform to join as a Domain Expert participant
 
 
 
 Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.
 
 
 We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
 
 
 We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation &ndash; one that reflects the breath and the best of humanity.
 
 
 
 
 Links to more information on Prolific
 
 
 
 
 Website
 
 
 Youtube
 
 
 
 Privacy Statement
 
 
 
 
 By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
 
</div>

AI Trainer - Arabic Fluency (Egypt)

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
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Technical Support Manager - Microsoft Technologies - Cairo

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