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analyst iii, it business systems Jobs in Washington

analyst iii, it business systems

it business analyst

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst I for a Full-Time position.
Essential Functions:<ul><li>
Extensive customer-facing experience working in a collaborating environment able to translate customer requirements into practical use case stories.</li><li>
Ability to understand the customer requirement and when necessary advise them of more practical alternatives that meet their goals.</li><li>
System and integration requirements through customer engagement resulting in the development of user stories that facilitate developers with their coding.</li><li>
Be able to translate requirements to project manager, developers, and testers through use cases and systems documentation</li><li>
Be able to analyze requirements through the standard type of quality paradigm that includes:<ul><li>
Atomic</li><li>
Uniquely identified</li><li>
Complete</li><li>
Consistent and unambiguous</li><li>
Traceable</li><li>
Prioritized</li><li>
Testable</li></ul></li><li>
Experience with prototyping, wireframe analysis, and use case testing</li><li>
Lead the current team on-site and be the customer POC for project management and customer issues.</li><li>
Serve as the primary point of contact for all operational support issues related to a ServiceNow instance used by multiple groups within a U.S. Government agency</li><li>
Provide Administrator functions such as managing Users (groups and roles), developing reports and dashboards, and management/maintenance of other global data sets</li><li>
Manage enhancements and defects including working with the system owner to define, prioritize, configure, test, and deploy.</li><li>
Identify system deficiencies and recommend solutions</li><li>
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible</li><li>
Ensure tool configuration consistency across development, test, and production environments</li><li>
Maintain and develop the Services operations dynamic reporting sites</li><li>
Create information dashboards for specific team purposes per their business processes</li><li>
Build and maintain an interface between Incident, Problem, CMDB, and Change to allow proactive and reactive impact analysis</li><li>
Develop all automated system reporting and ensure relevant information interfaces with the work management system (ServiceNow) for all Technology teams</li><li>
Develop reports to support Problem Management and continual service improvement work to display a reduction of incidents, business impact, increased productivity, and cost savings</li><li>
Analyze data extracts and reports to identify trends and data points. Establish key indicators and solutions for use by management and business-unit associates.</li><li>
Consult with managers in the use of analytical and reporting tools to develop effective cost, quality, operational, and customer satisfaction outcomes. May act as a liaison to collaborate with other operating groups to resolve problems or make recommendations for program/process changes.</li><li>
Develop strategic and tactical analytics that support dashboards, data summaries, and key indicators.</li></ul>
Required Knowledge &amp; Skills:<ul><li>
ITIL v3 or ITILv4 Foundation and strong knowledge of ITIL Service Operation</li><li>
Comprehensive understanding of Service Level Agreements and performance metrics</li><li>
Strong understanding of relational database models, schema, and systems</li><li>
In-depth experience with IS work management systems (ServiceNow) and reporting capabilities</li><li>
Solid written and verbal communications skills (including report writing)</li><li>
Solid presentation preparation and display skills (from a business perspective)</li><li>
Knowledge of enterprise IT environments</li><li>
Experience working in a fast-moving and changing large enterprise IT environment</li><li>
Intermediate knowledge of business analysis, business management data systems, IT risk management, project management and technical problem resolution.</li></ul> 
Education:<ul><li>
Bachelor's degree in business</li><li>
ServiceNow Admin Certification</li><li>
2+ years of related experience with emphasis on information systems controls or data management</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst I

Chenega Corporation

<div>Req ID: 39662
Summary
ServiceNow Business Analyst
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
SecuriGence, a wholly owned subsidiary of Chenega MIOS, is seeking a highly skilled ServiceNow Business Analyst to support the Federal Communications Commission (FCC) in modernizing and optimizing IT service delivery. The analyst will serve as the primary liaison between business stakeholders and the ServiceNow development team, ensuring that platform capabilities align with mission needs and deliver measurable value. This role requires expertise in IT Service Management, the ITIL v3/4 framework, and the ability to translate complex business processes into clear, automated ServiceNow workflows.
Responsibilities
<ul><li>Lead collaborative workshops with FCC stakeholders to capture business needs and translate them into ServiceNow-aligned solutions.</li>
<li>Redesign legacy manual processes into streamlined, ITIL-aligned digital workflows.</li>
<li>Own and manage the full requirements lifecycle using Agile/Scrum methodology.</li>
<li>Develop detailed Functional Requirements Documents (FRDs), user stories, acceptance criteria, process maps, and workflow diagrams.</li>
<li>Perform asis and tobe analysis to identify opportunities for standardization and automation.</li>
<li>Collaborate with Product Owners and developers to prioritize the ServiceNow backlog based on business value, technical dependencies, and platform roadmap alignment.</li>
<li>Support release planning and sprint refinement activities.</li>
<li>Lead User Acceptance Testing (UAT), including script development, tester coordination, and validation of the Definition of Done.</li>
<li>Ensure configurations are fully documented for continuity of operations.</li>
<li>Partner with program managers, product owners, and technical teams to ensure ServiceNow capabilities support business and mission outcomes.</li>
<li>Prepare and deliver presentations, demos, and enduser training as needed.</li>
<li>Document configurations and maintain detailed operating procedures for continuity of operations.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>Bachelors degree and 2+ years of relevant experience; OR</li>
<li>Associate and 4+ years of relevant experience; OR</li>
<li>High School and 5+ years of relevant experience</li>
<li>5+ years of Business Analysis experience, with at least 3 years specifically focused on the ServiceNow platform.</li>
<li>Must be a US Citizen</li>
<li>Background check with the ability to obtain Public Trust Clearance</li>
</ul>Preferred Qualifications:
<ul><li>ServiceNow Certified System Administrator (CSA)</li>
<li>ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM</li>
<li>ITIL v3/4 Foundation</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Ability to conduct stakeholder interviews, workshops, and process discovery sessions.</li>
<li>Skill in eliciting, documenting, and validating business requirements.</li>
<li>Experience creating:</li>
<li>User stories &amp; acceptance criteria (Agile)</li>
<li>Process maps and swim lane diagrams</li>
<li>Functional requirements documentation (FRD)</li>
<li>Strong understanding of ServiceNow platform architecture, data models, and core capabilities.</li>
<li>Proficiency in ITSM processes (Incident, Problem, Change, Request, Knowledge).</li>
<li>Understanding of ServiceNow workflows, business rules, UI policies, and forms.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to serve as a bridge between business stakeholders and technical teams.</li>
<li>Experience creating presentations, demos, and training material.</li>
<li>Strong facilitation skills, especially during requirements sessions and UAT.</li>
</ul>How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Estimated Salary/Wage
USD $94,000.00/Yr. Up to USD $130,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

ServiceNow Business Analyst

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst II for a Full-Time position.
Essential Functions:<ul><li>
Extensive customer-facing experience working in a collaborating environment able to translate customer requirements into practical use case stories.</li><li>
Ability to understand the customer requirement and when necessary advise them of more practical alternatives that meet their goals.</li><li>
System and integration requirements through customer engagement resulting in the development of user stories that facilitate developers with their coding.</li><li>
Be able to translate requirements to project manager, developers, and testers through use cases and systems documentation</li><li>
Be able to analyze requirements through the standard type of quality paradigm that includes:<ul><li>
Atomic</li><li>
Uniquely identified</li><li>
Complete</li><li>
Consistent and unambiguous</li><li>
Traceable</li><li>
Prioritized</li><li>
Testable</li></ul></li><li>
Experience with prototyping, wireframe analysis, and use case testing</li><li>
Lead the current team on-site and be the customer POC for project management and customer issues.</li><li>
Serve as the primary point of contact for all operational support issues related to a ServiceNow instance used by multiple groups within a U.S. Government agency</li><li>
Provide Administrator functions such as managing Users (groups and roles), developing reports and dashboards, and management/maintenance of other global data sets</li><li>
Manage enhancements and defects including working with the system owner to define, prioritize, configure, test, and deploy.</li><li>
Identify system deficiencies and recommend solutions</li><li>
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible</li><li>
Ensure tool configuration consistency across development, test, and production environments</li><li>
Maintain and develop the Services operations dynamic reporting sites</li><li>
Create information dashboards for specific team purposes per their business processes</li><li>
Build and maintain an interface between Incident, Problem, CMDB, and Change to allow proactive and reactive impact analysis</li><li>
Develop all automated system reporting and ensure relevant information interfaces with the work management system (ServiceNow) for all Technology teams</li><li>
Develop reports to support Problem Management and continual service improvement work to display a reduction of incidents, business impact, increased productivity, and cost savings</li><li>
Analyze data extracts and reports to identify trends and data points. Establish key indicators and solutions for use by management and business-unit associates.</li><li>
Consult with managers in the use of analytical and reporting tools to develop effective cost, quality, operational, and customer satisfaction outcomes. May act as a liaison to collaborate with other operating groups to resolve problems or make recommendations for program/process changes.</li><li>
Develop strategic and tactical analytics that support dashboards, data summaries, and key indicators.</li></ul>
Required Knowledge &amp; Skills:<ul><li>
ITIL v3 or ITILv4 Foundation and strong knowledge of ITIL Service Operation</li><li>
Comprehensive understanding of Service Level Agreements and performance metrics</li><li>
Strong understanding of relational database models, schema, and systems</li><li>
In-depth experience with IS work management systems (ServiceNow) and reporting capabilities</li><li>
Solid written and verbal communications skills (including report writing)</li><li>
Solid presentation preparation and display skills (from a business perspective)</li><li>
Knowledge of enterprise IT environments</li><li>
Experience working in a fast-moving and changing large enterprise IT environment</li><li>
Intermediate knowledge of business analysis, business management data systems, IT risk management, project management and technical problem resolution.</li></ul> 
Education:<ul><li>
Bachelor's degree in business</li><li>
ServiceNow Admin Certification</li><li>
5+ years of related experience with emphasis on information systems controls or data management</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst II

Contact Government Services, LLC

<div><div>Business Analyst</div><div>
Employment Type: Full-Time, Experienced</div><div>
Department: Information Technology 
</div><div></div> 
<div>CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. 
</div><div></div> 
<div>CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.</div><div>
</div><div>
Skills and attributes for success:</div><ul><li>Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.</li><li>Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements</li><li>Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports</li><li>Create high-level briefings and communications materials for customers, management, and executive stakeholders</li><li>Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation</li><li>Evaluate program materials and develop innovative approaches for improvement</li><li>Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation</li><li>Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content</li><li>Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements</li><li>Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation</li><li>Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues</li><li>Support a continuous improvement process by providing recommendations on improving products, services, and processes.</li><li>Manage client interaction and expectations regarding team efforts</li><li>Identify and coordinate cross-team dependencies and collaboration</li><li>Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships</li></ul><div></div><div> 
Qualifications:</div><ul><li>Must be a U.S. Citizen</li><li>Bachelor's Degree (Computer Science, or engineering)</li><li>Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance</li><li>7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes</li><li>Experience working with phase-based and Agile delivery methods</li><li>Experience with Jira or other Agile tools</li><li>Ability to clearly communicate technical concepts to both technical and non-technical users.</li><li>Must be able to work well both in a team environment and independently.</li><li>Must possess exceptional attention to detail</li><li>Excellent interpersonal and communication skills</li><li>Familiarity with government projects and policy/procedures teams</li><li>Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis</li><li>Experience in managing client requirements and small teams</li><li>Excellent analytical skills and business presentation skills</li></ul><div></div><div> 
Ideally, you will also have:</div><ul><li>Experience supporting DHS HQ or other US Federal Agencies
</li><li>Experience tracking and reporting project or program delivery progress and budget execution</li><li>Experience developing project briefs and reports for non-technical audiences</li><li>Knowledge of the federal acquisition lifecycle</li><li>Familiarity with Business Intelligence and Data Analytics</li><li>Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)</li></ul><div></div><div> 
Our Commitment:</div><div>
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.</div><div></div><div> 
For the past seven years, we&rsquo;ve been growing our government contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.</div><div></div><div> 
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.</div><div></div><div> 
We care about our employees. Therefore, we offer a comprehensive benefits package.</div><ul><li>Health, Dental, and Vision</li><li>Life Insurance</li><li>401k</li><li>Flexible Spending Account (Health, Dependent Care, and Commuter)</li><li>Paid Time Off and Observance of State/Federal Holidays</li></ul><div></div><div> 
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div><div></div><div> 
Join our team and become part of government innovation!</div><div>
Explore additional job opportunities with CGS on our Job Board:</div><div>
https://cgsfederal.com/join-our-team/</div><div>
For more information about CGS please visit: https://www.cgsfederal.com or contact:</div><div>
Email: info@cgsfederal.com</div><div></div><div> 
#CJ</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Business Analyst

American Red Cross

<div><h1 class="jobSectionHeader">Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1 class="jobSectionHeader">
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</h1><h1 class="jobSectionHeader">
Join us&mdash;Where your Career is a Force for Good!</h1>
Job Description:
WHY CHOOSE US? 
Joining The American Red Cross is like nothing else &ndash; it&rsquo;s as much something you feel as something you do. You become a vital part of the world&rsquo;s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. 
 
When you choose to be a force for good, you&rsquo;ll have mentors who empower your growth along a purposeful career path. You align your life&rsquo;s work with an ongoing mission that&rsquo;s bigger than all of us. As you care for others, you&rsquo;re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB:
Serve as a relationship manager and technical consultant to a set of business areas. Work to understand business practices, elicit and document business requirements, ensure that information technology meets the requirement of end users and provides the intended business value. Actively participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners. Provide training and guidance to other staff. Provide support, development and/or leadership guidance to all volunteers. 
 
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
<ul><li>Learn and understand business processes and how technology can best ensure the success of business users. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. Define new and enhanced business processes.</li><li>
Investigate operations-related problems/inquiries and recommend, facilitate and coordinate solutions.</li><li>
Present client business cases to appropriate IT forums for approval and to initiate the project process.</li><li>
Partner with clients to develop a strategic plan to implement the technology vision. Work closely with clients to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and the business roles. Develop project/portfolio performance metrics to monitor business value over time.</li><li>
Participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners to implement the project. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business.</li><li>
Facilitate problem resolution between IT and the business, as needed. Represent, champion and balance client interests with IT.</li><li>
Provide training and guidance to other staff. May maintain system updates, modifications, and configurations</li></ul>
Scope: Individual contributor that is fully proficient in applying technical knowledge. Technical knowledge base acquired from several years of experience in particular area. Work independently and may instruct or coach other professionals.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
<ul><li>Education: Bachelor's degree in Computer Science, Information Systems or related field required.</li><li>
Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.</li><li>
Management Experience: N/A</li><li>
Skills &amp; Abilities: Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management. Ability to apply knowledge of systems life cycle, systems integration and data management principles. Business acumen with ability to align IT priorities with business objectives. Clear and effective writing and documenting skills. Ability to work on a team. Proficiency with business assessment/modeling tools.</li><li>
Travel: Travel may be required.</li></ul><ul><li>Combination of candidate&rsquo;s education and general experience satisfies requirements so long as the total years equate to description&rsquo;s minimum education and general experience years combined (Management experience cannot be substituted).</li><li>
Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.</li></ul>
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.<h3 class="jobSectionHeader">
PAY INFORMATION: 
The starting annual salary range for this position is $K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location &amp; experience.**</h3><h3 class="jobSectionHeader"> 

BENEFITS FOR YOU: 
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.</h3><ul><li>
Medical, Dental, &amp; Vision Plans</li><li>
Health Spending Accounts &amp; Flexible Spending Accounts</li><li>
PTO: Starting at 19 days a year; based on type of job and tenure</li><li>
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li><li>
401K with up to 6% match</li><li>
Paid Family Leave</li><li>
Employee Assistance</li><li>
Disability and Insurance: Short + Long Term</li><li>
Service Awards and recognition</li><li>LI-TG1</li></ul><h2 class="jobSectionHeader">
Apply now! Joining our team will provide you with the opportunity to
</h2><h2 class="jobSectionHeader">make your career a force for good!</h2>
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. 
AmeriCorps, the federal agency that brings people together through service, and its partners &mdash; the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance &mdash; launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. 
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights</div>

Analyst III, IT Business Systems

Diverse Agile Solutions

<div>Business Analyst &ndash; IT Governance &amp; Application Support

Job Category: Intermediate Business Analyst 
Organization: Federal Reserve Board &ndash; Division of Consumer Protection and Community Affairs (DCCA)

Position Overview

The Federal Reserve Board&rsquo;s Division of Consumer Protection and Community Affairs (DCCA) manages a portfolio of internal applications that support banking supervision, community development initiatives, and consumer protection policy. Many of these systems handle sensitive regulatory data and personally identifiable information (PII) and must comply with federal security and privacy requirements.

DCCA is seeking a mid-level Business Analyst to support both IT governance compliance and application development initiatives. The selected candidate will play a key role in ensuring systems meet FISMA, privacy, and data governance requirements, while also supporting the development lifecycle by translating business needs into technical requirements.

This role operates within a small, highly collaborative IT team where governance, analysis, and project coordination responsibilities intersect. The Business Analyst will work closely with economists, bank examiners, policy analysts, attorneys, and technical staff to ensure that regulatory applications remain compliant while meeting program needs.

Key Responsibilities

IT Governance &amp; Compliance
<ul>
<li>Maintain and update FISMA compliance documentation, including System Security Plans (SSPs), security categorizations, and related artifacts.</li>
<li>Support and coordinate Authority to Operate (ATO) processes, working with agency security and privacy offices through assessment and authorization cycles.</li>
<li>Draft, review, and maintain Privacy Impact Assessments (PIAs) for systems that collect or process personally identifiable information.</li>
<li>Maintain the DCCA system inventory, ensuring records remain accurate and aligned with agency reporting requirements.</li>
<li>Support data governance initiatives, including data classification, records management, and retention schedule compliance.</li>
<li>Serve as a liaison with information security, privacy, and compliance teams on matters affecting the DCCA application portfolio.</li>
<li>Identify potential compliance risks or gaps and escalate issues requiring updated documentation or reassessment.</li>
<li>Prepare documentation packages to support security reviews, audits, and compliance assessments.</li>
</ul>
Business Analysis &amp; Requirements Management
<ul>
<li>Collaborate with program stakeholders (economists, policy analysts, bank examiners, and attorneys) to gather, analyze, and document business requirements.</li>
<li>Translate stakeholder needs into structured requirements, process flows, and functional specifications for application development.</li>
<li>Develop process flow diagrams, use cases, and data flow documentation to support system design and implementation.</li>
<li>Assist project leadership in prioritizing and scoping requirements, identifying dependencies and implementation considerations.</li>
<li>Support User Acceptance Testing (UAT) by developing test cases, coordinating with business users, and documenting test results.</li>
<li>Facilitate communication between technical teams and business stakeholders to ensure alignment throughout the development lifecycle.</li>
</ul>
While this role contributes to testing activities and UAT coordination, it does not function as a dedicated QA resource.

Required Qualifications
<ul>
<li>U.S. Citizenship.</li>
<li>Experience supporting FISMA compliance documentation, including System Security Plans and security categorization artifacts.</li>
<li>Experience developing or maintaining Privacy Impact Assessments (PIAs).</li>
<li>Familiarity with federal information security frameworks including NIST SP 800-53 and NIST SP 800-37.</li>
<li>Experience supporting Authority to Operate (ATO) documentation and security assessment activities.</li>
<li>Experience maintaining IT system inventories and governance documentation.</li>
<li>Demonstrated experience in business requirements gathering and documentation, including process models, use cases, or functional specifications.</li>
<li>Ability to collaborate with senior subject matter experts and non-technical stakeholders to uncover and document underlying business needs.</li>
<li>Strong written communication and documentation skills.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in a U.S. federal government or regulatory environment.</li>
<li>Familiarity with federal privacy and information security governance frameworks.</li>
<li>Experience using process modeling tools such as Visio, Lucidchart, or similar platforms.</li>
<li>Familiarity with Microsoft Power Platform or SharePoint Online in a business-user context.</li>
<li>Experience coordinating User Acceptance Testing with non-technical stakeholders.</li>
<li>Relevant coursework or certifications in information security, privacy, or records management (e.g., CIPP, CISSP, CRM).</li>
</ul>
Work Environment
<ul>
<li>Full-time position</li>
<li>Initial on-site onboarding period: approximately 6&ndash;8 weeks</li>
<li>Remote/telework eligible following successful onboarding</li>
<li>Collaborative, mission-focused team environment</li></ul></div>

Business Analyst - Immediate

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.
Job Summary:
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.
Essential Functions:<ul><li>
Some of the primary responsibilities of this role include:</li><li>
Handling incoming phone requests from customers</li><li>
Handling incoming electronic requests (Chat, Email, and Fax) from customers</li><li>
Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.</li><li>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)</li><li>
Researching customer requests to ensure accurate information and resolutions are provided</li><li>
Escalating customer requests that cannot be handled at the Service Center to the appropriate support team</li><li>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation</li><li>
Creating, updating, and retiring service center knowledge documentation</li><li>
Attend and participate in team meetings to surface and discuss process improvements and service offering changes</li></ul>
Education:<ul><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</li></ul>
Knowledge Requirements:<ul><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li><li>
Human Resource application support experience preferred</li></ul>
Experience:
Two (2) + years of customer service experience. Service desk or call center experience preferred.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!</div></div>

Call Center Analyst - HR Desk

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