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it program manager

International Rescue Committee

<div><p>The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.</p><p></p><p><b>
About the IRC</b></p><p>
The IT department provides end-to-end solutions for the organization including application development &amp; integration, system deployment, quality assurance &amp; testing, and overall Project Management in an effort to help the organization build and implement the best solutions for its business needs.</p><p></p><p><b>
The Opportunity</b></p><p>
Every donation processed, every campaign that lands, every supporter who stays engaged &mdash; that's the technology you'll help build and deliver.</p><p></p><p>
As <b>IT Program Manager</b>, you'll manage the digital platforms behind one of the world's leading humanitarian organizations, directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact, fast-paced role at the intersection of technology delivery, stakeholder engagement, and mission-driven purpose.</p><p></p><p>
You'll be a core member of our Project Management team, working across a modern MarTech ecosystem &mdash; including donation and e-commerce platforms <b>(Fundraise Up, Springboard)</b>, our website <b>(Drupal)</b>, <b>Salesforce CRM</b>, <b>Databricks</b>, email marketing <b>(Pardot)</b>, and SMS platforms <b>(Mobile Commons, Mogli)</b>. You'll own the delivery of enhancements, integrations, and new capability launches that keep the IRC's digital supporter experience best-in-class.</p><p></p><p><b>
Why Join Us?</b></p><ul><li><b>
Real-world impact</b> &mdash; your work directly supports humanitarian programs serving millions of people in crisis.</li><li><b>
Breadth and ownership</b> &mdash; lead a complex, multi-platform portfolio with genuine strategic influence from day one.</li><li><b>
Collaborative culture</b> &mdash; work alongside Product Managers, Data Engineers, Business Analysts, and business stakeholders in a distributed, multicultural team that's deeply committed to its mission.</li><li><b>
Modern delivery</b> &mdash; Agile/Scrum at the core, with room to shape how the team works.</li><li><b>
Remote-first flexibility</b> &mdash; work from anywhere in the US as part of a truly global organization.</li></ul><p></p><p><b>
What You'll Do</b></p><p><b>
Drive end-to-end program delivery</b> Own the full lifecycle of multiple concurrent MarTech initiatives &mdash; from scope definition and roadmap planning through to launch and post-delivery review. Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets.</p><p></p><p><b>
Champion Agile ways of working</b> Serve as Scrum Master for your project and product teams &mdash; coaching on Agile principles, facilitating sprint planning, standups, retrospectives, and reviews, and proactively removing blockers to keep delivery on track.</p><p></p><p><b>
Keep stakeholders informed and aligned</b> Prepare clear, timely status reports covering scope, milestones, risks, and budget. Communicate confidently with audiences from engineers to senior executives, tailoring your message appropriately. Manage expectations and build trust across business and technology teams.</p><p></p><p><b>
Manage budgets and vendors</b> Oversee budget tracking and vendor invoicing for your portfolio. Support cost estimation, validate expenditure, and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets.</p><p></p><p><b>
Lead business analysis activities</b> Work with the team to define and track functional and technical requirements, document current and future state processes, and coordinate testing activities. Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs.</p><p></p><p><b>
Manage risk proactively</b> Maintain risk registers and mitigation plans. Surface issues early, escalate where needed, and keep the project leadership team ahead of potential blockers.</p><p></p><p><b>
Shape the roadmap</b> Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities, contributing to a coherent long-term vision for the MarTech portfolio.</p><p></p><p><b>
What You'll Bring</b></p><p><b>
You'll need:</b></p><ul><li>
3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.</li><li>
A strong track record of delivering multiple concurrent projects on time and within budget.</li><li>
Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).</li><li>
Experience using project management tools such as Jira or Monday.com.</li><li>
Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.</li><li>
Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.</li><li>
High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.</li></ul><p><b>
It'd be great if you have:</b></p><ul><li>
Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.</li><li>
Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.</li><li>
Experience managing third-party vendors and project budgets.</li><li>
Knowledge of SDLC methodologies (Waterfall and Agile).</li><li>
Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.</li></ul><p><b>
Bonus points for:</b></p><ul><li>
A PMP, CSM, CSPO, or SAFe certification.</li><li>
Experience working in international development, human rights, or a related field.</li><li>
An understanding of payment processing platforms (Stripe, PayPal, etc.).</li></ul><p><b>
Benefits and Working Environment</b></p><ul><li>
Standard office working environment.</li><li>
Currently the team is working in a hybrid model with one day per week in the office (unless the employee&rsquo;s location is outside of NYC).</li><li>
This role may require working remotely full or part time.</li><li>
Some domestic or international travel depending on portfolio and project needs</li></ul><p></p><p><b>
Compensation: (</b><i>Pay Range: $88,277 - $103,222</i><b>) </b>Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.</p><p></p><p><b><br>
PROFESSIONAL STANDARDS</b></p><p></p><p>
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.</p><p></p><p>
Cookies: https://careers.rescue.org/us/en/cookiesettings</p><p></p><p>
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.</p><p></p><p>
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability &amp; life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.</p><p></p><p>
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.</p><p></p><p>
#li-1</p></div>

IT Program Manager

New York City Department of Housing Preservation & Development

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior IT Project Manager for the Division of HPD TECH
</b></h1></div><div><div><div><div><ul><li>HOUSING PRESERVATION &amp; DVLPMNT
</li></ul></div></div><div><div>Posted On: 04/30/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>Exam May Be Required
</li></ul></div></div><div><div><div><div>Department
</div><div>HPD Tech</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$126,125.00 &ndash; $136,125.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>About the Agency:<br>
<br>
The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city&rsquo;s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
<br>
<br>
<ul><li>We maintain building and resident safety and health
</li><li>We create opportunities for New Yorkers through housing affordability
</li><li>We engage New Yorkers to build and sustain neighborhood strength and diversity.
</li></ul><br>
HPD is entrusted with fulfilling these objectives through the goals and strategies of &ldquo;Housing Our Neighbors: A Blueprint for Housing and Homelessness,&rdquo; Mayor Adams&rsquo; comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city&rsquo;s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City&rsquo;s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
<br>
________________________________________<br>
Your Team:<br>
<br>
Housing Preservation &amp; Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work.<br>
<br>
The Office of Housing Access and Stability (HAS) of HPD administers rental subsidies, including Section 8, Shelter Plus Care, and Moderate Rehabilitation. Created by the Housing and Community Development Act of 1978, the Housing Choice Voucher program, also known as Section 8, provides assistance to eligible low- and moderate-income families to rent housing in the private market, and forms the majority of assistance HAS administers. HAS has close to 12 work units that directly and indirectly deliver multiple services to tenants, applicants and landlords.<br>
<br>
HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.<br>
<br>
Your Impact:<br>
<br>
HPD Tech is seeking a Senior IT Project Manager. This position within HPD Tech will oversee a variety of technology projects supporting HPD&rsquo;s Office of Housing Access and Stability (HAS) vertical. The Senior Project Manager will work to ensure program and project goals are reached.<br>
<br>
Your Role:<br>
<br>
Your role will be to work closely with HPD HAS's stakeholders within business, technology, external agencies and vendors to ensure that efficiency and effectiveness of systems solutions are deployed in support of business objectives. You will oversee the planning, procurement and implementation of IT initiatives affecting the business vertical. Your main duties include project planning, budget management, resource allocation and project implementation for HAS technology projects that is in line with the organization's standards and policies.<br>
<br>
Your Responsibilities:<br>
<br>
<ul><li>Work closely with HAS project sponsors, cross-functional teams, and other project managers to plan and develop scope, deliverables, required resources.</li><li>Engage with vendors on software development projects</li><li>Cultivate robust and sustainable working relationships between HAS business, vendor, internal and external technology teams to foster a cross-functional team environment</li><li>Identify and remove impediments to prevent distractions</li><li>Create and maintain HAS project and program budgets.</li><li>Create and manage the product roadmap for the HAS program area</li><li>Collaborate closely with the HAS Stakeholders to facilitate release management across teams
</li><li>Ensure project documentation are maintained, and communications are timely and effectively distributed</li><li>Contribute to program assessment protocols for evaluation and improvement</li><li>Maintain organizational standards of satisfaction, quality, and performance</li><li>Identify project risks and develop mitigation strategies</li><li>Adhere to internal SDLC and review processes and standards</li></ul><br>
Preferred skills
<br>
<br>
<ul><li>8+ years of program/project management experience.</li><li>At least 3 years of experience coordinating and/supporting IT business processes.</li><li>At least 3 years of hands-on experience working with vendors.</li><li>PMP Certified</li><li>At least 3 years&rsquo; experience tracking and maintaining project financials.</li><li>Exceptional leadership, time management, facilitation, and organizational skills</li><li>Outcome oriented with a strong sense of ownership, with a focus on proactively removing program obstacles, and willingness to go above and beyond to chase down loose ends that lead to successful product delivery.</li><li>Strong collaboration, relationship management communication and written skills for both technical and business communication</li><li>Ability to thrive in a highly ambiguous, fast paced environment where priorities shift rapidly.</li><li>Experience with MS Project/MS Office, TFS, and JIRA or similar tool for managing Agile projects.
</li><li>Prior experience working on software projects with a working knowledge of web development.</li><li>Certified Scrum Master</li><li>Experience with managing RFP&rsquo;s and the NYC procurement and funding process
</li><li>Demonstrate understanding of multiple project management life-cycle methodologies (especially iterative development).</li><li>Good judgment, logical thinker, and detail oriented.</li><li>Ability to drive projects to completion</li><li>Familiarity with Oracle database architecture and design</li><li>Familiarity with Client-Server, Web architecture, and software development</li><li>Ability to operate independently within established methodologies, procedures, and guidelines.</li></ul><br>
Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.<br>
<br>
COMPUTER SYSTEMS MANAGER - 1005D</div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2><p><br>
1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or<br>
<br>
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in &quot;1&quot; above; or<br>
<br>
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in &quot;1&quot; above; or<br>
<br>
4. A satisfactory combination of education and experience equivalent to &quot;1&quot;, &quot;2&quot; or &quot;3&quot; above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in &quot;1&quot; above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in &quot;1&quot; above.
<br>
<br>
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in &quot;1&quot; above.</p><h2 class="jobSectionHeader"><b><br>
55a Program</b></h2><br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.<br>
<h2 class="jobSectionHeader"><b>
Residency Requirement</b></h2><br>
No NYC residency required<br>
<h2 class="jobSectionHeader"><b>
Additional Information</b></h2><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>779078</div>
</div></div><div><div><div><div>Posted until
</div><div>06/26/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>1005D</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>COMPUTER SYSTEMS MANAGER</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Competitive-1</div>
</div></div></div><div><div><div><div>Business title
</div><div>Senior IT Project Manager For The Division Of HPD TECH</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>00</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>100 Gold Street</div>
</div></div></div><div><div><ul><li><div>Category: </div>Technology, Data &amp; Innovation
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Senior IT Project Manager for the Division of HPD TECH</div></div></div></div></div></div><p></p>

Senior IT Project Manager for the Division of HPD TECH

NATIONMIND LLC

<div><div><div>About NationMind LLC:<br>
<br>
NationMind LLC is a technology consulting firm focused on Technical Engineering, software development, technicians, QA testing and services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for <b>Project/Program Manager</b> to join our growing team.<br>
<br>
<b>Project/Program Manager</b>
</div><div><b>Location:</b> New York City (onsite)</div>
<div><b>Duration:</b> 6 Months<br>
<br>
<b>Required All 4 Certifications(Active)</b>
</div><ul><li>PMP</li></ul>
<ul><li>Agile</li></ul>
<ul><li>CSM</li></ul>
<ul><li>ITIL Foundation</li></ul>
<div></div>
<div><b>Description</b></div>
<ul><li>The Technology Program Manager Consultant position will be instrumental in leading in the execution and delivery of large-scale complex, cross-domain technology initiatives within the Enterprise Strategy &amp; Architecture (ESA) division.</li></ul>
<ul><li>The ideal candidate brings a combination of strong technical understanding, disciplined program governance, and the ability to operate effectively within a complex, public sector environment.</li></ul>
<ul><li>This role blends strategic oversight and program management expertise that will work closely with architecture teams across Enterprise Architecture, Cloud, Platform, Data &amp; AI, Application, and Network domains, as well as key IT functions including Capital Projects, Operational Technology, Infrastructure &amp; Operations, Product, and Cybersecurity.</li></ul>
<ul><li>A major focus of the role is developing, expanding, and maintaining an executive dashboards and performance metrics profile that provide visibility into employee bandwidth, resource allocation, and project health.</li></ul>
<ul><li>The Manager synthesizes complex data into actionable insights and executive summaries that inform leadership decisions, drive operational efficiency, and support long-term strategic planning.</li></ul>
<ul><li>The position ensures cohesive delivery across interconnected technology domains and alignment between technology solutions and business objectives.</li></ul>
<div><b>Key Responsibilities</b></div>
<ul><li>Collaborate with senior leadership including CTO, DCTO&rsquo;s offices, Directors, and program stakeholders across a highly matrixed organizational structure.</li></ul>
<ul><li>Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision making.</li></ul>
<ul><li>Build, refine, and present executive level presentations summarizing program status, risks, financials, and strategic impacts.</li></ul>
<ul><li>Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail.</li></ul>
<ul><li>Track KPIs and present progress to executive leadership.</li></ul>
<ul><li>Ensure solutions align with architecture standards.</li></ul>
<ul><li>Conduct capacity planning and resource forecasting analysis.</li></ul>
<ul><li>Identify system inefficiencies and outline reengineering efforts.</li></ul>
<ul><li>Communicate effectively with all stakeholders.</li></ul>
<ul><li>Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with IT standards.</li></ul>
<ul><li>Assist in the development of the ESA&rsquo;s strategic technology roadmap.</li></ul>
<ul><li>Identify and assist to mitigate risks.</li></ul>
<ul><li>Drive continuous improvement and innovation across systems.</li></ul>
<ul><li>Assist to highlight team priorities and resource supply/demand.</li></ul>
<ul><li>Address workload and performance issues.</li></ul>
<ul><li>Escalate unresolved issues appropriately.</li></ul>
<ul><li>Perform other duties as assigned.</li></ul>
<ul><li>Proven expertise across Cloud, Data &amp; AI, Network, Applications, and Enterprise Architecture.</li></ul>
<ul><li>Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint).</li></ul>
<ul><li>Power BI experience includes dashboard creation, KPI design, and data analysis.</li></ul>
<ul><li>Hands on experience with Jira and ServiceNow for project tracking and portfolio reporting.</li></ul>
<ul><li>Exceptional communication skills with ability to deliver executive-level insights.</li></ul></div></div>

Project/Program Manager

Davis Wright Tremaine LLP

<div><div>This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a <b>Practice Management Specialist </b>to join our team in our <b>Seattle, Portland, Los Angeles, Culver City, San Francisco, New York,</b> or<b> Washington D.C. </b>offices.
</div><div>
</div><div>We offer a hybrid work engagement with two days of remote work, and three days in-office.</div><div>
</div><div>
Practice Management (PM) plays an instrumental role in helping our lawyers operate more effectively and efficiently to drive revenue growth, better utilize time spent on non-billable activities, facilitate the integration of lateral hires, and foster a collaborative environment to leverage all our business professional teams' capabilities to support our lawyers in building their practices and serving clients. The Practice Management Team comprises revenue enablers who ensure operational efficiency; develop, drive, and execute on PG/industry strategic vision; provide financial insights that drive economic improvements; support client value initiatives; and otherwise support each practice's business needs and operations.</div><div>
</div><div>
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.</div><div>
</div><div><b>
On a typical day you will:
</b></div><ul><li>Practice Group Operations:
<ul><li>Support the Practice Manager with the daily execution of business needs / operations of the Practice Group, handling tasks related to the practice operations budget, establishing a consistent framework for Practice Group meetings and communications, supporting Firm processes and follow-up on initiatives/action items, administrative tasks, etc.
</li><li>Provide significant support to the Practice Manager by assisting with tasks related to all operations related to the practice group by working closely with its attorneys and professionals, as well as the firm&rsquo;s business departments including, but not limited to: Information Governance, HR, Knowledge Management, Finance/Accounting, Recruiting, Marketing, Business Development, Client Experience, Professional Development, DEI, and Pro Bono
</li><li>Work in tandem with the Practice Manager and other departments to implement process improvements that will improve service levels to the lawyers
</li><li>Maintain practice-specific resources that pertain to lawyer-led trainings
</li><li>Guide attorneys on efficient use of technology to improve service delivery, especially AI
</li></ul></li><li>Practice Group and Firmwide Strategy:
<ul><li>Support the efforts of the Practice Manager, PG Chairs, partners and other business operations departments to facilitate the development and execution of Practice Group strategic plans with clear and achievable goals focused on culture, revenue, profitability, growth and retention, reputation, brand awareness, profile and competitive differentiation
</li><li>Support the firm&rsquo;s strategic value that &ldquo;People Matter&rdquo; by building trust and credibility with partners, counsel, and associates, including, under the guidance of the Practice Manager, developing an in-depth understanding of attorney experience, capabilities, and strengths.
</li></ul></li><li>People Development:
<ul><li>Assist the Practice Manager with assigned tasks related to attorney integration, ensuring that all attorneys who join the Firm have an unparalleled integration experience.
</li><li>Handle assigned tasks from the Practice Manager to support the development of training content for practice group attorneys
</li></ul></li><li>Financial:
<ul><li>Prepare financial and KPI reports
</li><li>Assist the Practice Manager tracking and maintaining Practice Group budgets and expenses
</li><li>Assist the Practice Manager with analyzing monthly AR and collections efforts
</li></ul></li><li>Business Development:
<ul><li>Provide support as needed to Business Development and Marketing department on strategic initiatives; RFP and pitch responses; targeted marketing collateral, accolades and recognition, etc., and ensure alignment of resources
</li><li>Work with business development and other staff departments to promote client and group initiatives, including client training programs and presentations (CLEs)</li></ul></li></ul><p><b>
Join us if you have:</b></p><ul><li>
2+ years of law firm or professional services organization is desired, or equivalent internship and education
</li><li>Bachelor's Degree; College degree and demonstrated academic excellence is strongly preferred
</li><li>Excellent communication skills, both verbal and written, including the ability to develop and maintain effective working relationships across all firm functions as well as with clients and other business contacts
</li><li>Demonstrated writing ability and excellent grammar, spelling and proofreading skills are required
</li><li>Ability to handle stressful situations in a calm and composed manner
</li><li>Demonstrated proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology a plus
</li><li>Demonstrated strong attention to detail, ability to take ownership of projects, and ability to prioritize and meet deadlines in a fast-paced environment
</li><li>Demonstrated ability to work independently while also acting as part of a high-functioning team</li></ul><div><br>
</div><p><b>Who We Are</b></p><div>
Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client&rsquo;s and each lawyer&rsquo;s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.</div><div></div><p><b><br>
What&rsquo;s in it For You?</b></p><div>
DWT offers competitive compensation in addition to ample benefits including but not limited to:</div><ul><li>
Choice of health and vision insurance plans</li><li>
2 paid volunteer days for qualifying community service work</li><li>
Dental plan</li><li>
Fertility and adoption benefit</li><li>
Paid sabbatical after 13 years of service</li><li>
Tuition reimbursement</li><li>
Commuter benefits</li><li>
Retirement contribution</li></ul><div>
</div><div>
This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.</div><p></p><div><b>
Washington State
</b></div><div>The annualized salary range for this position in Washington is $77,000 to $85,000 ($39.49 to $43.59 hourly). Actual pay will be adjusted based on the candidate&rsquo;s education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div><b>
</b></div><div><b>
California</b></div><div>
The annualized salary range for this position in Los Angeles and Culver City is $74,000 to $85,000 ($37.95 to $43.59 hourly); and in San Francisco is $83,000 to $90,000 ($42.56 to $46.15 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div><b>
</b></div><div><b>
New York</b></div><div>
The annualized salary range for this position in New York City is $86,000 to $96,000 ($47.25 to $52.75 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div>
</div><div><b>
District of Columbia</b></div><div>
The annualized salary range for this position in Washington D.C. is $80,000 to $88,000 ($41.03 to $45.13 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div>
</div><div><i>
Davis Wright Tremaine LLP fosters a culture where all talented individuals&mdash;including those who are traditionally underrepresented in the legal profession&mdash;can have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm&rsquo;s commitment to DEI here:</i><b><i>www.dwt.com/dei</i></b>.</div><div><br>
<i>
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email </i><i>humanresources_confidential@dwt.com</i><i>.</i></div><div>
</div><div>
#LI-CH1</div></div>

Practice Management Specialist

PEN America

<div><p>PEN America, a nonprofit organization working at the intersection of literature and human rights, seeks a dynamic and results-oriented program manager of U.S. journalist safety to lead our work supporting journalists and media professionals, as well as their allies and employers, amidst an increasingly hostile environment for press freedom in the U.S. This is a full-time, union-eligible position based at PEN America&rsquo;s New York City headquarters; applicants based in Washington, D.C. will also be considered. The position reports to the Director of Digital Safety and Free Expression in the Free Expression Programs department. This position has an initial 12-month term subject to extension contingent on funding.<br>
</p><p></p><br>
<p>The program manager will drive forward our work to support journalists and media professionals, as well as their allies and employers, in the face of online abuse, threats, and other intimidation tactics in the U.S. by managing and growing our journalist safety training program, including leading trainings and giving presentations; expanding our engagement with impacted audiences in the media sector; strengthening existing partnerships and forging new ones; following current developments in safety, press freedom, and digital rights; and coordinating with colleagues focused on policy and advocacy. The program manager will have opportunities for public speaking, travel, and relationship building in the media and digital rights sectors.<br>
</p><p></p><br>
<p>The ideal candidate will be passionate about journalist safety and press freedom, deeply committed to making online spaces safer and more equitable, possess an understanding of intersectionality, and be attuned to safety challenges in an era of rapidly evolving technology and growing hostility to the press. The position requires: an energized, highly organized, and collaborative work style; the ability to navigate complex questions about identity, harassment, and free expression; and the drive to strengthen PEN America&rsquo;s impact in the media sector.<br>
</p><p></p><br>
<p>All positions are subject to a five-month trial period and assessment. In alignment with PEN America&rsquo;s current policy, all applicants should be available to report to the office at least three days per week.<br>
</p><p></p><br>
<p><b>RESPONSIBILITIES:
</b></p><ul><li>Manage and administer safety training for the journalism sector, including: assessing evolving needs, updating curricula and presentations, cultivating partnerships, scheduling, reviewing contracts, processing invoices, collecting and responding to program feedback, and tracking impact
</li><li>Build sustained partnerships with media organizations&mdash;including newsrooms, publishers, professional associations, and universities&mdash;to strengthen support for staff and freelance media professionals facing safety challenges for their work
</li><li>Strengthen partnerships with journalist safety-related coalitions and networks
</li><li>Jointly oversee the development and maintenance of safety resources for writers and their allies&mdash;including authors, journalists, scholars, and librarians&mdash;which will involve drafting, creating, and updating multimedia content in collaboration with colleagues across the organization
</li><li>Conduct training for journalists and media professionals, as well as their allies and employers
</li><li>Attend and speak at conferences and other public events
</li><li>Connect journalists and media professionals at risk for their work to individualized, trauma-informed safety support
</li><li>Research funding opportunities and draft proposals to sustain and build the program
</li><li>Follow current developments in online abuse, journalist safety, press freedom, and digital rights and conduct relevant research and analysis as needed
</li><li>Support the safety team in their work in the literary and academic sectors, as needed
</li><li>Provide support on intern recruitment and management, recordkeeping, financial reconciliation, expense reporting, and other team-wide administrative tasks as appropriate
</li>Passionately support and advance PEN America&rsquo;s mission to safeguard free expression in the United States and abroad<br>
<li>
<br>
</li></ul><p>All PEN America staff are considered to be stakeholders in the development of our shared organization. As such, staff play a role in varied activities within the workplace as part of their job responsibilities. These may include committees or task forces to work on office issues, diversity and inclusion, strategy projects, training or other initiatives.<br>
</p><p></p><br>
<p><b>QUALIFICATIONS:
</b></p><ul><li>A minimum of three to five years of relevant experience in journalism or media, communications, education, digital safety, and/or physical safety
</li><li>At least one year of experience working on issues of digital and/or physical safety, online harassment, gender-based violence, and/or trauma-informed care
</li><li>Experience and facility with public speaking and teaching is required and experience organizing public programs/events is preferred
</li><li>Demonstrated ability to network and build strong relationships with partners
</li><li>Strong organizational skills and track record for independent problem-solving
</li><li>Knowledge of free expression issues, including press freedom, and familiarity with contemporary debates over journalist safety and online abuse
</li><li>General knowledge of grant writing and reporting
</li><li>A diplomatic disposition and great facility with interpersonal communication
</li><li>Personal qualities of integrity, empathy, patience, respect for others, and a willingness to learn
</li><li>Ability to travel an estimated 30% of the time, with availability to work some nights and weekends as necessary in relation to travel
</li><li>Must be able to provide valid proof of U.S. work authorization
</li><li>Commitment to PEN America&rsquo;s mission, centered on the celebration and defense of free expression for all. Willingness to defend the right to engage in speech that may be offensive and discomfiting and that reflects a wide range of political opinions and ideologies. PEN America promotes open and respectful dialogue across difference, and we work to allow a diversity of perspectives to flourish.
</li>Commitment to PEN America&rsquo;s advocacy and support for writers, artists and their allies around the world, without regard to the ideology or actions of their country's government<br>
<li>
</li></ul><p></p><br>
<p><b>Salary and Benefits: </b>PEN America offers competitive compensation and full benefits. The salary range for this position is $75k-85k, commensurate with experience. Candidates whose expectations are outside this range are welcome to apply, as PEN America is open to considering talented individuals at varying stages of their careers. PEN America's benefits package includes medical, dental, and vision health insurance, paid time off, 10 paid holidays, pre-tax commuter benefits and a 403b retirement plan.<br>
</p><p></p><br>
<p><b>TO APPLY </b>:
</p><p>Please submit a complete application (including a cover letter, resume, and unedited writing sample) via BambooHR. Only complete applications will be reviewed, and only shortlisted candidates will be contacted.<br>
</p><p></p><br>
<p><i>PEN America is an equal opportunity employer that does not discriminate in its hiring practices and is committed to having a workforce that reflects the population that it serves at all levels within the organization.<br>
</i></p><p></p><br>
<p>No phone calls, please.<br>
</p><p></p><br>
<p><b>ABOUT PEN AMERICA:
</b></p><p>PEN America stands at the intersection of literature and human rights to protect free expression in the United States and worldwide. We champion the freedom to write, recognizing the power of the word to transform the world. Our mission is to unite writers and their allies to celebrate creative expression and defend the liberties that make it possible.</p></div>

Program Manager, U.S. Journalist Safety

New York City Department of Citywide Administrative Services

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Helpdesk Technician
</b></h1></div><div><div><div><div><ul><li>DEPT OF CITYWIDE ADMIN SVCS
</li></ul></div></div><div><div>Posted On: 05/06/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>Exam May Be Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Information Technology</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$71,434.00 &ndash; $71,434.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies. What we do ensures that all agencies can deliver on their mission. Our reach touches every facet of City government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:<br>
<br>
<ul><li>Recruiting, hiring, and training City employees.</li><li>Managing 55 public buildings.</li><li>Acquiring, selling, and leasing City property.</li><li>Purchasing over $1 billion in goods and services for City agencies.</li><li>Overseeing the greenest municipal vehicle fleet in the country.</li><li>Leading the City's efforts to reduce carbon emissions from government operations.</li></ul><br>
When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide<br>
meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more about the work we do. DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.<br>
<br>
Responsibilities include:
<br>
<br>
<ul><li>Inventory Management related: Manages the lifecycle of the asset class.
</li><li>Maintains efficient inventory bookkeeping by creating systems of records with auditable controls</li><li>Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need</li><li>Reconciles IT capital asset purchases on an annual basis.</li><li>Reconciliation between inventory in the systems with physical count.</li><li>Provides quality control of the asset data in the Inventory Database.</li><li>Responsible for distributing IT assets.</li><li>Conducts periodic physical inventories of all appropriate assets.</li><li>Manages user acknowledgment of IT assets received.</li><li>Responsible for quality and efficiency of problem resolution where Asset Management is required.</li><li>Reviews all asset discrepancies.
</li><li>Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions.</li><li>Analyses all variances and makes recommendations to perform inventory cycle count.</li><li>Initiates end of life, salvage process for assets.</li><li>Audits asset inventory in storage.</li><li>Prepare decommissioned assets for Auctioning.</li><li>Contact vendor to replace\repair warrantied Assets.</li><li>Work with auditors for annual inventory Audit.</li><li>Occasionally need to visit and verify assets in 59 remote sites.
</li><li>Responsible for tagging and taking inventory on new assets.</li></ul><br>
To Apply:
<br>
<br>
Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 780033<br>
<br>
No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.<br>
<br>
Permanent employees in the title and comparable titles and those that are reachable on the civil service list are eligible to apply.<br>
<br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.<br>
<br>
COMPUTER ASSOC (OPERATIONS) - 13621</div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2><p><br>
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or<br>
<br>
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in &quot;1&quot; above; or<br>
<br>
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described<br>
in &quot;1&quot; above; or<br>
<br>
4. A satisfactory combination of education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;,or &quot;3&quot; above. However, all candidates must have at least two years of full-time experience as described in &quot;1&quot; above</p><h2 class="jobSectionHeader"><b><br>
Preferred Skills</b></h2><br>
- Minimum (2) years of working experience with an emphasis on technical support in a Microsoft environment - Excellent oral and written communication skills - Well organized, process oriented, and a good team player - Strong technical acumen, analysis, and troubleshooting skills - Knowledge of IT systems including but not limited to Microsoft Windows Server 2012+, Windows 10, Office 365 - Ability to drive and travel to remote locations. - Must be able to lift and carry objects of up to 20 lbs. - General Cyber Security awareness and familiarity with best practices - IT Inventory management experience - Experience with imaging software a plus. - Previous experience in a CADD environment is a plus. - Cyber Security<br>
<h2 class="jobSectionHeader"><b>
55a Program</b></h2><br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.<br>
<h2 class="jobSectionHeader"><b>
Public Service Loan Forgiveness</b></h2><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<h2 class="jobSectionHeader"><b>
Residency Requirement</b></h2><br>
New York City Residency is not required for this position.<br>
<h2 class="jobSectionHeader"><b>
Additional Information</b></h2><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>780033</div>
</div></div><div><div><div><div>Posted until
</div><div>06/04/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>13621</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>COMPUTER ASSOC (OPERATIONS)</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Competitive-1</div>
</div></div></div><div><div><div><div>Business title
</div><div>Senior Helpdesk Technician</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>02</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>1 Centre St., N.Y.</div>
</div></div></div><div><div><ul><li><div>Category: </div>Technology, Data &amp; Innovation
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Senior Helpdesk Technician</div></div></div></div></div></div><p></p>

Senior Helpdesk Technician

New York Life

<div><div><div><p>Job Description</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>
Requisition ID</b></h4><div>
93622</div></div><div><h4 class="jobSectionHeader"><b>
Department</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Job Function</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Location</b></h4><div>
New York,New York,United States</div></div><div><h4 class="jobSectionHeader"><b>
Role Location Designation</b></h4><div>
Hybrid - 3 days per week</div></div></div></div><p></p><div><div><div><div><div>
Job Requisition ID: 93622</div><p><b>
Location Designation:</b> Hybrid - 3 days per week</p><div></div><div><div><p><b><br>
Role Overview</b></p></div><div><p>
The Digital Colleague Experience Engineering Lead is a senior technical leadership role responsible for architecting, delivering, and continuously improving enterprise-scale DEX and EUC technology capabilities across New York Life.</p></div><div><p>
This role blends deep engineering expertise with disciplined program management, requiring a leader who can operate as both a hands-on technical strategist and an enterprise program driver. The individual will lead initiatives that modernize the colleague technology experience across endpoint platforms, collaboration environments, and enterprise service operations, leveraging advanced observability, automation, and service management frameworks.</p></div><div><p>
The ideal candidate will possess strong knowledge of EUC engineering, digital experience monitoring platforms, endpoint management ecosystems, and enterprise service delivery models, combined with the ability to drive large-scale cross-functional technology programs.</p></div><div><p>
This leader will partner with infrastructure, digital workplace, cloud, and service management teams to improve technology reliability, colleague productivity, and operational efficiency, while establishing measurable improvements in experience-level outcomes, incident reduction, and problem management maturity.</p></div><div><p><b>
What You&rsquo;ll Do:</b></p></div><div><p>
Digital Experience Engineering &amp; EUC Platform Strategy</p></div><div><ul><li><p>
Architect and drive enterprise-wide initiatives that improve the end-to-end digital colleague experience across endpoint platforms, applications, and collaboration services.</p></li></ul></div><div><ul><li><p>
Leverage DEX platforms such as Nexthink, ThousandEyes, and ZDX to provide visibility into colleague technology performance and experience.</p></li></ul></div><div><ul><li><p>
Develop and operationalize experience telemetry frameworks that correlate endpoint health, application performance, network conditions, and user sentiment.</p></li></ul></div><div><ul><li><p>
Partner with engineering teams to implement proactive experience monitoring, automated remediation, and predictive incident detection.</p></li></ul></div><div><ul><li><p>
Design scalable EUC architectures supporting modern workplace environments including device lifecycle management, secure endpoint provisioning, and hybrid work capabilities.</p></li></ul></div><div><ul><li><p>
Establish engineering standards for endpoint observability, performance baselining, and experience analytics.</p></li></ul></div><p></p><div><p><br>
Endpoint Management &amp; Platform Engineering</p></div><div><ul><li><p>
Provide technical and strategic leadership across enterprise endpoint management platforms including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div></div><div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Mobile device management (MDM) and unified endpoint management (UEM) ecosystems</p></li></ul></div><div><ul><li><p>
Lead initiatives that improve critical colleague-facing operational activities such as device provisioning, issue remediation automation, and application deployment.</p></li></ul></div><div><ul><li><p>
Drive organizational approach to modern zero-touch provisioning, policy-driven configuration management, and automated device remediation capabilities.</p></li></ul></div><div><ul><li><p>
Partner with cybersecurity and architecture teams to ensure secure endpoint posture aligned with enterprise security frameworks.</p></li></ul></div><div><p>
Service Delivery, ITSM &amp; Operational Excellence</p></div><div><ul><li><p>
Partner with IT Operations and Service Delivery to lead the evolution of IT Service Management (ITSM) practices across ETS with a focus on experience-centric service delivery.</p></li></ul></div><div><ul><li><p>
Leverage ServiceNow and associated platform capabilities to improve:</p></li></ul></div><div><ul><li><p>
Incident management</p></li></ul></div><div><ul><li><p>
Problem management</p></li></ul></div><div><ul><li><p>
Knowledge management</p></li></ul></div><div><ul><li><p>
Service request automation</p></li></ul></div><div><ul><li><p>
Operational reporting and analytics</p></li></ul></div><div><ul><li><p>
Enforce structured problem management frameworks that identify systemic technology issues impacting colleague experience.</p></li></ul></div><div><ul><li><p>
Partner with operations and engineering teams to drive root cause elimination, permanent corrective actions, and service reliability improvements.</p></li></ul></div><div><ul><li><p>
Embed ITIL best practices into operational workflows and technology service models.</p></li></ul></div><div><p>
Problem Management &amp; Experience Reliability</p></div><div><ul><li><p>
Follow and enforce enterprise standards for proactive problem management tied directly to colleague experience outcomes.</p></li></ul></div><div><ul><li><p>
Implement data-driven approaches that combine DEX telemetry, service desk data, and operational metrics to identify systemic issues.</p></li></ul></div><div><ul><li><p>
Lead cross-domain remediation efforts spanning endpoint platforms, infrastructure, application services, and network services.</p></li></ul></div></div><div><div><ul><li><p>
Develop repeatable problem management playbooks, governance processes, and engineering escalation frameworks.</p></li></ul></div><div><p>
Workforce Utilization &amp; Operational Intelligence</p></div><div><ul><li><p>
Develop frameworks for measuring team utilization, operational workload distribution, and engineering capacity planning.</p></li></ul></div><div><ul><li><p>
Leverage service management and experience data to identify:</p></li></ul></div><div><ul><li><p>
Operational bottlenecks</p></li></ul></div><div><ul><li><p>
Service demand trends</p></li></ul></div><div><ul><li><p>
Workforce capacity gaps</p></li></ul></div><div><ul><li><p>
Implement reporting mechanisms that enable leadership to optimize staffing models, balance workloads, and improve service delivery efficiency.</p></li></ul></div><div><ul><li><p>
Provide data-driven insights that guide operational planning and service performance improvements.</p></li></ul></div><div><p>
Stakeholder &amp; Executive Engagement</p></div><div><ul><li><p>
Serve as the technical and operational leader for enterprise colleague experience initiatives within ETS.</p></li></ul></div><div><ul><li><p>
Translate complex engineering insights into executive-level narratives focused on productivity, reliability, and service outcomes.</p></li></ul></div><div><ul><li><p>
Partner with domain leaders across:</p></li></ul></div><div><ul><li><p>
Digital Workplace</p></li></ul></div><div><ul><li><p>
Infrastructure Engineering</p></li></ul></div><div><ul><li><p>
Cloud Platforms</p></li></ul></div><div><ul><li><p>
Cybersecurity</p></li></ul></div><div><ul><li><p>
Enterprise Architecture</p></li></ul></div><div><ul><li><p>
Service Operations</p></li></ul></div><div><ul><li><p>
Influence cross-functional teams to drive enterprise-wide improvements in technology service experience.</p></li></ul></div></div><p></p><div><div><p><b><br>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
10+ years of experience in enterprise technology engineering, digital workplace engineering, or infrastructure program leadership.</p></li></ul></div><div><ul><li><p>
Demonstrated experience leading large-scale EUC, DEX, or workplace technology transformation initiatives.</p></li></ul></div><div><ul><li><p>
Deep technical knowledge of Digital Experience Monitoring platforms, including:</p></li></ul></div><div><ul><li><p>
Nexthink</p></li></ul></div><div><ul><li><p>
ThousandEyes</p></li></ul></div><div><ul><li><p>
Zscaler Digital Experience (ZDX)</p></li></ul></div><div><ul><li><p>
Strong experience with endpoint management platforms, including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Unified Endpoint Management ecosystems</p></li></ul></div><div><ul><li><p>
Hands-on familiarity with enterprise ITSM platforms, including:</p></li></ul></div><div><ul><li><p>
ServiceNow</p></li></ul></div><div><ul><li><p>
Workflow automation and service catalog design</p></li></ul></div><div><ul><li><p>
ITSM data analytics and reporting</p></li></ul></div><div><ul><li><p>
Strong understanding of enterprise service delivery frameworks and ITIL processes, including incident, problem, and change management.</p></li></ul></div><div><ul><li><p>
Experience implementing observability, telemetry, and service analytics frameworks.</p></li></ul></div><div><ul><li><p>
Strong ability to analyze system dependencies, infrastructure architectures, and service delivery workflows.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to operate effectively in complex, highly regulated enterprise environments.</p></li></ul></div></div><div><div><p>
Preferred Certifications</p></div><div><ul><li><p>
ITIL v4 Certification</p></li></ul></div><div><ul><li><p>
Project Management Professional (PMP)</p></li></ul></div><div><ul><li><p>
SAFe Agilist or Scaled Agile certification</p></li></ul></div><div><ul><li><p>
Certified Scrum Master (CSM)</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Management certifications</p></li></ul></div><div><ul><li><p>
Cloud certifications (AWS, Azure, or GCP)</p></li></ul></div><div><p><b>
 Education</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or related technical discipline required.</p></li></ul></div></div><p></p><p><b><br>
Pay Transparency</b></p><p>
Salary Range: $185,000-$264,500</p><p>
Overtime eligible: Exempt</p><p>
Discretionary bonus eligible: Yes</p><p>
Sales bonus eligible: No</p><p>
Actual base salary will be determined based on several factors but not limited to individual&rsquo;s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.</p><p></p><div><p><b><br>
Company Overview</b></p></div><div><p>
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.</p></div><div><p>
Our diverse business portfolio creates opportunities to make a difference across industries and communities&mdash;inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you&rsquo;ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.</p></div><div><p>
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what&rsquo;s next, and your growth powers it.</p></div><p></p><p><b><br>
Our Benefits</b></p><p>
We provide a full package of benefits for employees &ndash; and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.<b> </b>Click here<b> </b>to discover more about our comprehensive benefit options or visit our NYL Benefits Site.</p><p><br>
</p><p><b>Our Commitment to Inclusion</b><br>
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life&rsquo;s leadership in this space.
</p><p>Recognized as one of <i>Fortune&rsquo;s</i> World&rsquo;s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.</p><p>
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.</p><p>
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees&rsquo; needs.</p><p></p><p><br>
Job Requisition ID: 93622</p></div></div></div></div></div>

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