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accounting technician

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benefit specialist

it support specialist

Reveal-Brainspace

<div><div>Job Description</div><div>
Position: Specialist, Information Technology</div><div>
Reports To: TBD</div><div>
Location: Chicago, IL</div><div>
Job Overview</div><div>
Reveal is seeking a bright, multitasking, and self-motivated IT Specialist to support our growing and fast-paced tech company. You will be responsible for diagnosing and resolving hardware and software issues, setting up new workstations, and providing timely and professional technical support to employees. This role is fully onsite and requires a strong focus on customer service, technical troubleshooting, and documentation.</div><div>
From your seat in our beautiful office in downtown Chicago, you will have access to many teammates for collaboration and innovation. Our office is in the heart of the Loop, minutes away from all major public transportation lines.</div><div>
Responsibilities &amp; Duties</div><ul><li>
Provide Tier 1 and 2 support for hardware, software, and networking issues</li><li>
Set up and configure workstations, laptops, and mobile devices for new employees</li><li>
Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults</li><li>
Install, configure, and maintain printers, scanners, and other peripherals</li><li>
Respond to technical issues reported by employees in person, by phone, and through a ticketing system</li><li>
Document and update internal knowledge bases with known solutions</li><li>
Maintain accurate inventory records for IT hardware and software assets</li><li>
Assist in managing user accounts, permissions, and access rights</li><li>
Participate in IT projects, such as office relocations or software upgrades</li><li>
Ensure compliance with IT policies and procedures</li><li>
On-call rotation may be required of this role</li></ul><div>
Characteristics</div><ul><li>
Strong problem-solving and multitasking abilities</li><li>
User-focused with a passion for delivering high-quality technical support</li><li>
Ability to work independently and as part of a team in a fast-paced environment</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Willing to get involved in multiple assignments and IT competency areas</li></ul><div>
</div><div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, or a related field preferred; or equivalent work experience</li></ul><ul><li>
2+ years&rsquo; experience in an IT support / help desk and administration role</li><li>
Strong knowledge of Windows and macOS operating systems</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)</li><li>
Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus</li><li>
Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus</li><li>
Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)</li></ul><div>
Benefits and Perks including but not limited to:</div><div>
</div><ul><li>
401k match program</li><li>
Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)</li><li>
Group Term Life Insurance and Voluntary Life Insurance option</li><li>
Paid holidays</li><li>
Paid vacation, sick, and personal days</li><li>
FSA dependent care benefit</li><li>
Childbirth recovery and bonding leave policies</li><li>
Short and long-term disability benefits</li><li>
Access to onsite gym and recreational area at our Chicago office</li><li>
Friendly, collaborative, in-office work environment with ample opportunity for professional development.</li></ul><div>
For Illinois-based roles, the budgeted annual salary range is $59,500 to $70,000. Compensation for this role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.</div><div>
</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Hiring Policy</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 
 
Reveal considers candidates with existing visas but does not sponsor new visa applications.</div></div>

Specialist, Information Technology

PREMIERE TECH SERVICES LLC

OverviewA family investment office of 21 employees plus 5 family members with offices in Northbrook and Chicago&rsquo;s Gold Coast is seeking a dedicated IT Support contractor to join our team for 15 &ndash; 20 hours per week. This individual will partner closely with our MSP to manage office technology while also providing direct, hands-on support for family members&rsquo; personal technological needs.This role requires a unique blend of technical expertise, customer service, and discretion, with the ability to move seamlessly between corporate IT responsibilities and family/home technology environments. The successful candidate will serve as the primary internal IT resource, ensuring reliable, secure, and user-friendly technology experiences across both the office and family households. Flexibility is essential in this role.Family IT Support (Personal Technology)&middot; Provide direct, hands-on support to family members for home and personal technology.&middot; Troubleshoot and resolve issues with home Wi-Fi networks, personal laptops, mobile devices, printers, smart-home technology, and AV systems.&middot; Coordinate with outside vendors (internet providers, AV companies, security company, etc.) when necessary to resolve household technology issues.&middot; Set up, secure, and maintain family devices and ensure best practices for data protection and privacy.Employee &amp; Office IT Support&middot; Provide day-to-day support for employees, including diagnosing and resolving hardware, software, and connectivity issues. Manage hardware updates ensuring timely compliance.&middot; Assist with onboarding/offboarding by coordinating with the MSP: setting up accounts, configuring laptops, installing applications, ensuring compliance with security protocols and training new employees.&middot; Maintain IT inventory and procure hardware/software for employees.&middot; Support and maintain office equipment including printers, AV systems, and conferencing tools including acting as main POC for vendors.&middot; Maintain domain names.&middot; Collaborate with external vendors to monitor performance and resolve issues identified during recurring cybersecurity audits and assessments.MSP Co-Management &amp; Security&middot; As the main POC, liaise with the MSP, ensuring timely resolution of tickets and escalations.&middot; Review vulnerability reports and coordinate remediation with MSP in a timely fashion.&middot; Proactively identify and address cybersecurity gaps beyond MSP&rsquo;s standard reporting.&middot; Administer phishing simulations, cybersecurity awareness training, and ensure employee participation/completion.&middot; Manage the KnowBe4 platform (or equivalent) for security awareness and phishing testing.&middot; Monitor and maintain proper access controls across platforms (e.g., SharePoint).Essential Skills&middot; Technical Troubleshooting: Strong diagnostic skills for resolving hardware, software, and network issues across multiple platforms.&middot; Cybersecurity Awareness: Familiarity with cybersecurity best practices, including audit procedures, threat detection, and remediation. Experience in analyzing and interpreting vulnerability reports generated by MSP.&middot; Vendor Management: Experience coordinating with external IT service providers and managing service-level agreements.&middot; Communication Skills: Ability to communicate clearly and professionally with non-technical stakeholders. Service oriented, can-do attitude.&middot; Discretion &amp; Confidentiality: Proven ability to handle sensitive information with discretion, especially in a family office environment.&middot; System Administration: Knowledge of Windows, macOS, and mobile device management (MDM) systems.&middot; Documentation &amp; Reporting: Skilled in maintaining IT documentation, asset inventories, and audit logs.Background Requirements&middot; Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).&middot; 3&ndash;5 years of IT support experience, preferably in a private or family office setting.&middot; Certifications (preferred but not required):o CompTIA A+ or Network+o Microsoft Certified: Modern Desktop Administrator Associateo Certified Information Systems Security Professional (CISSP) or equivalentAvailabilityThis role requires flexibility to support both corporate offices and family households in person. The candidate should be willing and able to travel between office locations and family residences as needed to provide on-site support. While day-to-day responsibilities can often be coordinated remotely in partnership with the MSP, regular in-person presence at both office locations (ideally one day per week at each) is required to build relationships, address issues proactively, and provide hands-on support. Additional visits to family residences or offices may be required from time to time for projects, troubleshooting, or urgent support needs. Willingness to provide after-hours support and respond to urgent issues on an as needed basis is critical.Job Types: Part-time, ContractPay: $24.58 - $29.60 per hourWork Location: Remote

IT Support Associate (Hybrid)

DEX Imaging

<div>Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex&rsquo;s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. 
 
Duties and Responsibilities<ul><li>
Serving as the first point of contact for customers seeking technical assistance over the phone or email.</li><li>
Performing remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Follow up on outstanding requests and ensure timely resolution</li><li>
Create accounts and configure hardware as part of on-boarding process.</li><li>
Support audio and video equipment in conference rooms.</li><li>
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.</li><li>
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.</li><li>
Client PC connectivity - ethernet, TCP/IP and VPN.</li></ul>
Experience and Qualifications<ul><li>
High School diploma required, technical school or 2 plus years of IT helpdesk experience</li><li>
CompTIA A+ Certification or equivalent experience preferred.</li><li>
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.</li><li>
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).</li><li>
Strong customer service and troubleshooting skills.</li><li>
Ability to communicate technical information, both verbal and written, to a wide range of end- users.</li><li>
Good understanding of computer systems, mobile devices, and other tech products.</li><li>
Ability to diagnose and resolve basic technical issues.</li><li>
Experience with desktop security products.</li></ul>
Dex Benefits<ul><li>
After 90 days, accrue paid time off</li><li>
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision &amp; Life)</li><li>
Paid holidays</li></ul></div>

IT Help Desk Tier 1

Ovation Workplace services

<div>POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.</div>

Desktop Support Technician

Cognizant

Location : Chicago,IL
 <ul>
<li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</li>
</ul>
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
 They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
 Strong technical knowledge of desktop operating systems and software applications
 Experience providing deskside support to end-users in a corporate environment
 Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
 Familiarity with remote access tools and techniques
 Experience working with Active Directory and other directory services
 Ability to manage multiple priorities and work effectively under pressure
 Willingness to work flexible hours, including evenings and weekends, as required.
 Level 2 onsite support for complex customer issues and requests
 Lead deployment of software releases, system upgrades and patches on end user devices
 Accountable for procurement and Asset management of end user devices
 Leading activities like customer relocations and departmental infrastructure build out
 Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
 Triage issues such as physical layers, usernames and passwords
 Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
 Perform onsite installations or replacements of various hardware components and software repair
 Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
 Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
 Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
 Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
 Ability to support Tier 1 VIPs
 Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL
 
Soft Skills: 
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision. Ability to prioritize, manage and perform under pressure to meet SLAs.Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.Ability to thrive in a fast paced, rapid changing environment
 
Salary and Other Compensation : 
The Salary for this position will be 63,000- 85,000 early depending on experience and other qualifications of the successful candidate.
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
 Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid holidays plus Paid Time Off
 401(k) plan and contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan
 Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Desktop Support Analyst

Rate Insurance

Rate is building something new — and this role is at the center of it!
 
We created the Platform Specialist role to solve one of the biggest drop-off points in our recruiting pipeline: the gap between a warm candidate and a real conversation with someone who can close them. No more scheduling delays. No more candidates going cold. Just live, seamless connections when it matters most.
 
-----
 
WHAT YOU’LL DO
 
<ul>
<li>Accept live transfers from our call center recruiting team and engage candidates in real time</li>
<li>Lead consistent, scripted conversations that bring Rate’s platform, tools, and advantages to life</li>
<li>Walk candidates through our full suite — products, workflow, technology, and what it means for a VP’s business and quality of life</li>
<li>Use video and presentation assets to answer questions on the spot</li>
<li>Represent Rate’s corporate voice on every single call — with energy, clarity, and consistency</li>
</ul>
-----
 
WHY THIS ROLE IS DIFFERENT
 
You work for Rate and have a steady stream of opportunities to support recruiting efforts nationally. That means:
 
✅ Salaried, stable, no commission dependency
 
✅ Consistent messaging owned at the corporate level
 
✅ Real ability to scale and adapt as the market shifts
 
✅ Founding member of a brand-new department
 
-----
 
WHAT WE’RE LOOKING FOR
 
<ul>
<li>Strong phone communicator who builds rapport fast</li>
<li>Comfortable with structured scripts while still sounding human</li>
<li>Able to retain and deliver detailed product/platform knowledge</li>
<li>High energy and high availability — you’re ready when candidates are</li>
<li>Background in mortgage, financial services, recruiting, or inside sales a plus</li>
<li>High-volume call or contact center experience preferred</li>
</ul>
-----
 
WHAT YOU’LL GET
 
<ul>
<li>Competitive base salary</li>
<li>Full benefits</li>
<li>Clear role with strong internal support and room to grow</li>
<li>A chance to help build something from the ground up at one of the country’s top mortgage lenders</li>
</ul>
-----
 
About Rate: We’re one of the largest retail mortgage lenders in the nation — known for cutting-edge technology, a people-first culture, and a commitment to helping loan officers build exceptional businesses. We’re growing fast, and we’re building the infrastructure to do it right.
 
Apply now or send this to someone who’d be great in this role.
 
#Hiring #MortgageIndustry #CallCenter #SalesRecruiting #RateMortgage #NowHiring
 
Applications are accepted on an on-going basis.
 
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g., legal planning assistance; identity theft protection; wellness resources).
 
To apply, please submit your resume and application via LinkedIn.
 
Please click to learn more about our benefit offerings for Washington State; https://www.rate.com/careers/open-positions/disclosures
 
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
 
#Hiring #MortgageIndustry #CallCenter #SalesRecruiting #RateMortgage #NowHiring

Platform Specialist

MyOme

<div>
 MyOme&rsquo;s mission is to provide clinically actionable genetic information to patients throughout their lives. We combine clinical-grade whole genome sequencing, advanced AI methods for genome interpretation, and seamless digital tools for doctors and patients to order and access results. Our team is composed of seasoned entrepreneurs, scientists, and operators, and we're backed by top-tier investors.
 
 
 
 Position Overview:
 
 
 
 We are looking for a Billing Specialist to join our Customer Support pod at a pivotal moment in MyOme's growth. You won't be stepping into a fully built billing function &mdash; you'll be shaping it. As the single point of contact for all things billing, you'll own full-cycle revenue cycle management end-to-end, work directly with patients, providers, and internal teams, and build the systems and documentation that prevent issues before they escalate.
 
 
 If you're energized by building playbooks, not following them &mdash; and you want your billing expertise to matter at a company where it will directly impact patient outcomes &mdash; this is the role.
 
 
 
 What You'll Do:Patient-facing billing support:
 
 
 
 
 
 <ul>
 <li>
 Primary point of contact for all patient billing inquiries &mdash; first inquiry to final resolution via phone calls and tickets
 </li>
 <li>
 Educate patients on cost transparency, EOBs, insurance benefits, and financial assistance options in plain, accessible language
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 Handle billing escalations with empathy and urgency
 
 
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 </ul>
 
 Provider &amp; partner billing support:
 
 
 
 
 
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 Respond to provider and partner billing questions accurately and promptly
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 Clarify CPT codes, reimbursement policies, and prior authorization requirements
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 Communicate billing updates and policy changes to relevant contacts
 
 
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 </ul>
 
 Revenue cycle &amp; cross-functional operations:
 
 
 
 
 
 <ul>
 <li>
 Own full-cycle RCM &mdash; claims submission, payment posting, denial management, appeals tracking, and resolution
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 Partner with finance and commercial operations to align billing workflows with organizational goals
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 Identify denial trends and implement SOPs to reduce errors and increase resolution rates
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 Manage escalations between patients, payors, and internal departments
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 Contribute to billing ticket metrics and dashboard reporting
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 Proactively surface ambiguous billing ownership issues before they become blockers
 
 
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 </ul>
 
 Systems &amp; documentation:
 
 
 
 
 
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 Own the billing SOP library &mdash; build it, maintain it, and improve it as the company scales
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 Leverage HubSpot and clearinghouse/claims platforms to document interactions and track trends
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 Contribute to AI-assisted deflection workflows for tier-1 billing FAQs
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 Maintain HIPAA compliance; HIPAA/PHI training must be completed within the first 30 days
 
 
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 </ul>
 
 What You'll Ne
 
 
 ed:
 
 
 
 <ul>
 <li>
 3&ndash;6 years of medical billing and RCM experience &mdash; genomics, clinical laboratory, or precision medicine a significant advantage
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 <li>
 Deep knowledge of full-cycle RCM: EOBs, CPT/ICD-10 coding, denial management, appeals, prior authorizations, and payer processes
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 Experience working cross-functionally with finance, operations, or clinical teams
 </li>
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 Familiarity with billing and clearinghouse platforms; HubSpot or equivalent CRM preferred
 </li>
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 Strong communicator &mdash; equally comfortable explaining a bill to an anxious patient and presenting billing trends to leadership
 </li>
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 Systems thinker who builds SOPs as a habit, not an exception
 </li>
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 Comfortable with AI tools and automation &mdash; you see them as a force multiplier, not a threat
 </li>
 <li>
 HIPAA certified or willing to complete certification immediately upon hire
 </li>
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 Startup or early-stage experience preferred &mdash; you're comfortable building the playbook, not following one
 
 
 </li>
 </ul>
 
 Location, Compensation, and Benefits:
 
 
 
 <ul>
 <li>
 
 Location:
 
 Remote in the US
 </li>
 <li>
 
 Compensation:
 
 Annual base salary range is $70,000 - $90,000, depending on experience and location
 
 
 </li>
 </ul>
 San Francisco Bay Area pay range: $70,000 USD - $90,000 USD
 
 
 
 Benefits:
 
 
 
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 Comprehensive healthcare coverage (Health, Dental, and Vision)
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 401K
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 Unlimited PTO
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 Professional development opportunities
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 Company-sponsored off-sites and team meals during in-person meetings
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 Direct access to company leadership and the opportunity for career growth
 
 
 </li>
 </ul>
 
 Diversity, Inclusion, and Equal Opportunity:
 
 
 
 MyOme values diversity in all forms. We believe that diverse perspectives drive better science and better patient outcomes. We are an Equal Opportunity Employer committed to creating an inclusive workplace that empowers every individual.
 
 
 
 Why Work at MyOme?
 
 
 
 
 Join us if you:
 
 
 
 <ul>
 <li>
 Want to make an impact at the intersection of healthcare and technology, changing the way people engage with their health at the genetic level
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 <li>
 Enjoy rolling up your sleeves, taking initiative, and being empowered to lead
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 Value humility, transparency, and collaborative problem-solving
 </li>
 <li>
 Thrive in fast-moving, dynamic environments with smart, driven teammates
 </li>
 <li>
 Appreciate competitive compensation, meaningful equity, and excellent benefits
 
 
 </li>
 </ul>
 Learn More: myome.com
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Billing Specialist

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