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corporate support technician ii

end user support analyst

it support technician

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

Intuitive Machines

<div>IT Help Desk Technician (Break/Fix)
Houston, TX
About Intuitive Machines:
Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon. Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.
About the Position:
Intuitive Machines is seeking an IT Help Desk Technician (Break/Fix) to provide hands-on technical support across the organization. This role is responsible for diagnosing, troubleshooting, and resolving end-user technical issues in a fast-paced aerospace environment.
The ideal candidate thrives in a break/fix setting, delivers strong customer service, and demonstrates solid technical troubleshooting skills across hardware, software, and networked systems.
Responsibilities:<ul><li>
Provide first-line and Tier II technical support for hardware, software, and network-related issues</li><li>
Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner</li><li>
Manage and update support tickets within the IT service management system to ensure SLA compliance</li><li>
Support end-user devices including desktops, laptops, mobile devices, printers, and conference room technology</li><li>
Install, configure, and maintain operating systems, business applications, and endpoint software</li><li>
Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365</li><li>
Perform workstation imaging, deployments, and patch management activities</li><li>
Coordinate hardware repairs and warranty support with vendors as needed</li><li>
Document troubleshooting steps, solutions, and create knowledge base articles</li><li>
Maintain accurate inventory records of IT assets and equipment</li><li>
Escalate complex technical issues to senior IT staff when necessary</li><li>
Communicate effectively with users regarding issue status and resolution timelines</li></ul>
Requirements:<ul><li>
3+ years of IT support experience in a break/fix or service desk environment</li><li>
Strong troubleshooting skills in Windows environments, hardware systems, and basic networking</li><li>
Experience with ticketing systems and IT service management platforms</li><li>
Working knowledge of Active Directory, Microsoft 365, and endpoint management tools</li><li>
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)</li><li>
Strong customer service and communication skills</li><li>
Ability to work on-site in a fast-paced, mission-driven environment</li></ul>
Preferred Requirements:<ul><li>
Associate or Bachelor&rsquo;s degree in Information Technology or related field</li><li>
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL</li><li>
Experience supporting engineering, aerospace, or manufacturing environments</li><li>
Familiarity with cybersecurity best practices and endpoint protection tools</li><li>
Experience supporting hybrid or cloud-based environments</li></ul>
US EEO Statement:
Intuitive Machines is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

IT Help Desk Technician

Houston Community College

<div>Job Summary
Tier-2 Campus Technology Technician provides basic support for computers, software and related technology used at multiple campuses/locations. Supports district-wide software upgrades, hardware distribution, A/V support, technology replacement, event support, and asset management. Works collaboratively with Tier-3 in the deployment and installation of software and district-wide initiatives. Provides customer support to meet instructional and educational needs throughout the district.
ESSENTIAL FUNCTIONS
Provide Tier 2 IT support at all HCC locations. This may include the deployment of IT equipment, basic troubleshooting for computers, cabling, network, telephony, printers, Wi-Fi, peripherals, audio-visual/classroom/lab technology, applications, and other tasks assigned to Tier-2.
Provide timely end-user support at any or all locations district-wide, as assigned.
Document activities and workload using Service Now.
Assisting with the storage, inventory, and deployment of IT assets, which includes the entire equipment lifecycle from receiving to recycling for all HCC locations.
Move and distribute IT assets. This requires the ability to move up to 50 pounds in weight, work in a warehouse setting, and the ability to drive an HCC-provided vehicle (car, van, or box truck).
Install, troubleshoot, and maintain A/V equipment. This requires the ability to work on technology that is mounted in the ceiling or high on a wall, and to move projectors or other technology, approximately 25 pounds, to the top of a ladder or scaffold.
Technicians may be assigned permanently or temporarily to any location district wide. It is a requirement to have reliable transportation and to be on the approved driver's list to meet this travel requirement.
The ability to support technology during HCC operating hours, including early mornings, nights, and weekends.
Provide &ldquo;event support&rdquo; district-wide, at HCC facilities, as assigned, which may exceed HCC operating hours.
Work collaboratively with CTS Tier-1 (Service Desk) and Tier-3 (CTS System Support).
Promote security awareness to customers through actions and advocacy.
Develop and maintain good working relationships with all customers and IT.
Assist with the evaluation and testing of new campus hardware and software.
Work under the supervision and direction of the Regional Manager, Lead Campus Technology Technicians, and Senior Campus Technology Technicians
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education &amp; Experience
<ul><li>Associate&rsquo;s degree or certification in Computer Science or a related field required</li>
<li>4 years directly related work experience may be substituted in lieu of degree</li>
<li>2 years recent experience in hardware/software technical support required (HCC experience is considered on a two for one basis)
</li></ul>Licensing &amp; Certification
<ul><li>Valid Texas Driver License</li>
<li>Valid car insurance</li>
<li>ITIL Foundations V.4 or higher preferred</li>
</ul>
Special Skills
<ul><li>MS Office Programs</li>
<li>Operating Systems</li>
<li>Basic hardware/software installation and troubleshooting</li>
<li>Must be able to lift 50 pounds</li>
<li>Must have reliable transportation to occasionally travel to other HCC locations</li>
<li>Subject to working nights, week-ends and holidays
</li></ul>Competencies
<ul><li>Delivering High Quality Work</li>
<li>Accepting Responsibility</li>
<li>Serving Customers</li>
<li>Supporting Organizational Goals</li>
<li>Driving Continuous Improvement</li>
<li>Acting with Integrity</li>
<li>Thinking Critically</li>
<li>Managing Change</li>
<li>Communicating Effectively</li>
</ul>
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code &sect; 51.215
<div>The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country&rsquo;s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team 
Play a central role at HCC as you keep our everyday operations running like clockwork. You&rsquo;ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you&rsquo;ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:
<ul>
<li>Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City&rsquo;s 55.</li>
<li>Approximately 145 languages are spoken here.</li>
<li>Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.</li>
<li>Houston is a major-league sports town, and don&rsquo;t forget the annual Houston Livestock Show &amp; Rodeo.</li>
<li>The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.</li>
<li>World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation&rsquo;s top institutions.</li>
<li>With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston&rsquo;s cultural scene.</li>
<li>Houston is the Culture &amp; Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
</li></ul>If this sounds like the role for you and you&rsquo;re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran&rsquo;s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator 
Office of Equal Opportunity and Title IX

PO Box 667517
Houston TX, 77266

713 718.8271 or hcc.oeotix@hccs.edu 


HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.</div></div>

Technician, Campus Technology

TAS Energy

<div><div>POSITION OVERVIEW:</div><div>
The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established standards and guidelines.</div><div></div><div>
This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues. The position also assists with the support, maintenance, and testing of network servers, software, and related equipment. Travel to Houston-area locations is required as needed.</div><div></div><div>
KEY RESPONSIBILITIES:</div><ul><li>
Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.</li><li>
Maintain a high level of in-person customer interaction and visibility across supported locations.</li><li>
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.</li><li>
Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.</li><li>
Develop documentation, training materials, and procedures; provide end-user training as needed.</li><li>
Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.</li><li>
Recommend and perform hardware and software upgrades to improve system performance and longevity.</li><li>
Maintain the security and integrity of computers and networks to protect against malicious activity.</li><li>
Assist with the administration of user accounts in various systems.</li><li>
Participate in departmental meetings, providing updates on projects, achievements, challenges, and goals.</li><li>
Support departmental and organizational objectives by completing assigned tasks and assisting with special projects.</li><li>
Stay current with technology trends through ongoing training and professional development.</li><li>
Assist with major IT initiatives, including rollouts of new or upgraded hardware and software.</li></ul><div></div><div>
JOB SKILLS:</div><ul><li>
Strong problem-solving and troubleshooting abilities</li><li>
Excellent customer service and interpersonal skills</li><li>
Ability to build and maintain positive, productive working relationships</li><li>
Strong verbal and written communication skills</li><li>
Ability to explain technical concepts to users with varying levels of technical knowledge</li><li>
Dependable, punctual, and flexible with scheduling as needed</li><li>
Ability to work effectively under pressure and meet deadlines</li><li>
Strong organizational and time management skills</li><li>
Self-motivated with the ability to work independently</li><li>
Positive, proactive attitude</li></ul><div></div><div>
EDUCATION &amp; TRAINING:</div><ul><li>
Associates degree in a computer related field preferred or experience in an IT support position.</li></ul><div></div><div>
MINIMUM REQUIREMENTS:</div><ul><li>
Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices</li><li>
Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments</li><li>
Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)</li><li>
Experience creating and managing user accounts in Active Directory</li><li>
Ability to configure and troubleshoot client wireless and VPN connectivity</li><li>
Experience supporting smartphones and tablets (iOS and Android) preferred</li><li>
Experience supporting Microsoft 365 and Google Workspace environments</li></ul><div></div><div>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:</div><div>
This position is primarily desk-based (approximately 80&ndash;95%) and requires regular computer use. The role involves the ability to occasionally lift or move up to 10 pounds. Physical activities may include sitting, standing, stooping, bending, crouching, reaching, talking, hearing, and performing repetitive motions.</div><div>
Visual acuity is required for data analysis, computer operation, and extensive reading. Work is performed indoors under typical office environmental conditions</div></div>

IT Support Specialist

Carriage Services

<div>IT Desktop Administrator
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The IT Desktop Administrator position is situated at the Houston, TX Office. Regular business traveling activities to U.S. sites related to IT project support and asset inventory are essential for this function. Travel up to 10%. Working within the distributed IT Service Delivery team, providing efficient and effective service and support to all business units of the Enterprise with a focus on Level 2 Desktop Support operations. Acting as an interface between IT, the Service Desk and internal customers / external suppliers to facilitate a single point of contact. Reduce burden on network, applications, infrastructure teams and resources. Ensure smooth operations of products and services provided by Information Technology
Job Type: Full-time
Salary: From $60,000.00+ per year
Location: 3040 Post Oak Blvd Houston, TX (Galleria Area)
Key Responsibilities
<ul><li>Day to day operation of IT Support function including direct call handling, Incident Management, Asset Management, Access Management, Event Management, Problem Management &amp; Request Fulfilment</li>
<li>Delivery of second level support to customers and execution of Duty Manager role interfacing with external Service Desk; monitoring, prioritization, categorization, documentation, processing, and distribution of all incoming requests / incidents filtered by criticality and business impact</li>
<li>Maintenance and administration of Configuration Management Database (CMDB) to ensure appropriate execution of Asset &amp; Configuration Management process; documentation of all relevant Configuration Items (CIs)</li>
<li>Ensure compliance; protect and contribute to further development of corporate standards, best practices, and procedures; make recommendations for changes and optimizations as part of the Continuous Service Improvement program</li>
<li>Installation, deployment, and maintenance of end user environment including services, software, and hardware components (peripherals, software, printers, telephones, faxes, scanners, etc.)</li>
<li>Execution of day-to-day IT operational tasks in various domains (network, converged infrastructure); end-to-end monitoring of Information Technology systems, components, and services; escalation of performance deviations</li>
<li>Contribution to IT initiatives and projects under direction of function heads for network services, server administration as required</li>
<li>Provide transparency in form of status updates and reporting for projects and operations in regular intervals, management of communication to local user communities</li>
<li>Strive for high level of standardization and service automation; ensure compliance with Standard Operating Environment (SOE); leverage and deliver harmonization and centralization of products and services</li>
<li>Participation in development and execution of corporate cyber security agenda and related standards; assume responsibility for execution of assigned security tasks and responsibilities</li>
</ul>
Qualifications
<ul><li>Minimum four (4) years of relevant, hands-on, professional experience in service and support functions of a corporate environment, supporting C-Level executives and administrative staff on-site.</li>
<li>Experience in working within an enterprise interacting with multi-cultural employee</li>
<li>Strong customer service orientation</li>
<li>Excellent interpersonal and professional communication skills</li>
<li>Excellent oral and written English skills</li>
<li>Foundation certification in ITIL service management and comprehensive understanding of IT Service Management best practices, processes, and functions a plus</li>
<li>Additional vendor certifications from cornerstone vendors such as Cisco (CCENT, CCT, CCNA), Microsoft (MCP) a plus</li>
<li>Microsoft desktop support (Microsoft Office suite incl. Project and Visio and Microsoft Windows client operating system, Office365, Windows 10)</li>
<li>Desktop applications and software deployment (ZScaler, Microsoft Edge, and other company specific software)</li>
<li>Hardware installation and support (printers, computers, servers, switches, peripherals, etc.)</li>
<li>Understanding of networking fundamentals including LAN, WAN, TCP/IP, etc.</li>
</ul>
Physical Demand: Must be able to lift, push, or move 50lbs</div>

IT Desktop Administrator

Per Scholas

<div><div>ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA</div> 
POSITION TITLE: IT Support Instructor (Healthcare IT Specialist)

LOCATION: Houston, Texas

DURATION: Full-time

WHO WE'RE LOOKING FOR

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.

WHAT YOU'LL DO
<ul>
<li>Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more.</li>
<li>Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.</li>
<li>Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.</li>
<li>Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.</li>
<li>Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.</li>
</ul>
WHAT YOU'LL BRING TO US:

Instructional Skill Sets
<ul>
<li>1-3 years of teaching or training experience</li>
<li>Strong technical background; able to grasp and convey highly technical subject matter</li>
<li>Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment</li>
<li>Strong communication skills</li>
</ul>
Required Skill Sets
<ul>
<li>Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions</li>
<li>Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI, VirtualBox, Hyper-V)</li>
<li>Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS</li>
<li>Proficiency with File systems and Disk management, performance monitoring, and security</li>
<li>Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations</li>
<li>Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers</li>
<li>Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)</li>
<li>Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and TeamViewer</li>
<li>Experience with providing direct, over-the-phone, or remote troubleshooting of end-user desktop, equipment, application, device communication, and connectivity issues in a timely fashion</li>
<li>Thorough understanding of security concepts, models, and standards; experience with implementation in business environments</li>
<li>Ability to write content and curriculum related to instructional outcomes</li>
<li>Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)</li>
<li>Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements</li>
<li>Healthcare IT Systems Knowledge: Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies.</li>
<li>HIPAA &amp; HITECH Compliance: Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations.</li>
<li>Healthcare Cybersecurity Fundamentals: Proficiency in addressing common threats (e.g., ransomware, phishing), security controls (RBAC, endpoint protection), and incident response procedures.</li>
<li>Healthcare Data Governance &amp; Security: Understanding of data classification (PHI, PII, de-identified data) and the role of IT in maintaining secure healthcare data systems.</li>
<li>Healthcare Network &amp; Systems Infrastructure: Competence in designing secure clinical network architectures, including device segmentation and secure data flows.</li>
<li>Effective Communication with Clinical Staff: Ability to translate technical concepts into clinical language, supporting help desk/call center operations in healthcare settings.</li>
</ul>
Preferred Skill Sets
<ul>
<li>Current A+ certification (1200 Series)</li>
<li>Network+ Certification ( N10-007 or N10-008) or Cisco equivalent ( CCNA)</li>
<li>ServiceNow preferred</li>
<li>Strong documentation, analytical, and problem-solving skills</li>
<li>Experience with ITIL implementation in support of the Help Desk</li>
<li>Experience using an SLA ticketing system with a customer/consumer service-driven approach</li>
<li>Clinical Workflow IT Support: Ability to simulate real-world clinical troubleshooting scenarios, apply proper documentation procedures, and support clinicians in maintaining efficient workflows.</li>
<li>EHR Platform Expertise: Hands-on or instructional experience with Epic, Cerner, or other major EHR systems, including interoperability standards (HL7, FHIR).</li>
<li>Healthcare Billing &amp; Revenue Cycle Knowledge: Familiarity with billing platforms, claims data (EDI/837), and denial management to support IT workflows in healthcare finance.</li>
<li>Healthcare Data Platforms &amp; Analytics: Exposure to modern data platforms (Snowflake, Databricks, or similar) for managing and analyzing healthcare data securely.</li>
<li>AI in Healthcare IT: Knowledge of AI tools for healthcare analytics, predictive insights, or incident detection in healthcare environments.</li>
</ul>
Professional Qualifications
<ul>
<li>Bachelor's degree (or equivalent practical/industry experience).</li>
<li>Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.</li>
<li>Excellent written communication, presentation, and customer service skills.</li>
<li>Solid understanding of business needs.</li>
<li>Strong evaluation and data management skills.</li>
<li>Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus.</li>
</ul>
Personal Characteristics
<ul>
<li>You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.</li>
<li>You are data-driven, result-oriented, and a forward-looking catalyst for social change.</li>
<li>You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.</li>
<li>You are a life-long learner.</li>
<li>You are an effective communicator with strong oral and written skills.</li>
<li>You are tech-savvy and learn new tools quickly.</li>
<li>You are detail-oriented, with exceptional organizational management skills.</li>
<li>You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from a variety of professional and cultural backgrounds.</li>
<li>You are adept at managing your time and balancing multiple projects and tasks.</li>
<li>You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.</li>
</ul>
#LI-Onsite<div><div>

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy</div></div></div>

IT Support Instructor (Healthcare IT Specialist)

Cenikor Foundation

Cenikor's Value Proposition - What's In It for You? PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year. COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers. Benefits for full-time team members include Medical, Dental, Vision, Basic Life &amp; AD&amp;D, LTD, STD, Accident, Critical Illness, HRA/FSA STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members. CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years. STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here. The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you! SCHEDULE: Monday - Friday 9am-3pm PART TIME ESSENTIAL FUNCTIONS: Provide technical and application support, guidance and training to end users. Provide support for desktops, laptops, tablets, smart phones, network printers and applications Provide direct, phone and email support to end users Enter and track issues until resolved using a centralized support ticketing system. Identify, prioritize and problem-solve technical and user incidents. Develop knowledge base/self-help documents/materials, and training materials in collaboration with Training and Help Desk support teams. Perform installations, repairs and preventative maintenance of workstations. Document, maintain, analyze and troubleshoot desktops and applications issues. Create and maintain IT asset documentation, and device configurations. Participate in IT related team meetings and complete follow-up tasks as assigned. Collaborate with internal and external IT partners/teams as required. Work independently on minor projects and daily ongoing tasks/support. Assist with special projects when needed and work in team environments on local and foundation-wide IT projects. Research, evaluate, and stay current on emerging technologies and tools. Update knowledge base with documented resolutions and escalate problems as necessary to your supervisor. Ensure completion of Big 5 performance management tool by the required deadline and use of SMART goals to support annual performance compensation review. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description. QUALIFICATIONS FOR THE POSITION: Skills, Knowledge and Abilities: Proven and demonstrated strong technical working knowledge of business networking environments. Ability to troubleshoot client/server applications and the ability to learn new environments with minimal supervision. Ability to work with attention to detail and excellent organizational skills. Ability to evaluate, identify, and adjust tasks and project assignments based on resource capacity, skillsets, and availability. Ability to work effectively with a wide range of team members in a diverse community. Self-starter with desire to learn and eagerness to elevate the efficiency of the department and agency. Strong oral and written communication skills. Ability to be both patient and persistent with follow through until task completion. Ability to consistently uphold the Core Principles of Cenikor's Culture: o Demonstrate mission of service to our clients o Positive, respectful communication with both staff and clients o Demonstrate self-motivation and perseverance to achieve goals o Role model appropriate, professional behaviors including appropriate client boundaries o Work effectively as part of a team, helping to set up others for success Education: IT related Associate's degree or equivalent from 2-year college or technical school, Bachelors from a 4-year college preferred Microsoft, CompTIA, ITIL Certifications preferred Experience: Minimum 2 years' experience with the following: Similar duties supporting approximately 200+ end users Desktop configurations, application deployment and OS upgrades Windows PowerShell, Office365 Active Directory Windows 10 to Windows 11 Client / Server Networking All MS Office products Physical Requirements: Sitting in normal position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to safely, frequently and independently move and handle heavy objects as needed. Ability to travel to facilities by various transportation means, up to 50% of time. Licensure Required: Valid Driver's License required IMPORTANT NOTES: EQUAL OPPORTUNITY EMPLOYER DRUG-FREE WORKPLAC People with a criminal record are encouraged to apply Application Question(s): <ul><li>Are you aware this is a PART TIME position? </li><li>This is a 100% in office position. We are located in West Houston at I10 and Kirkwood. Is this a reasonable commute for you?</li><li>What are your hourly rate expectations? </li></ul>Work Location: In person

IT Systems Specialist - Houston, TX

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