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commercial auto & gl claims specialist

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help desk / desktop support specialist

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looker migration specialist

ExcelaCom

<div><div><p><b>Looker Migration Specialist</b></p><p><b>
Irving, TX</b></p><p></p><p><b><br>
Who We Are:</b></p><p>
Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.</p><p></p><p><br>
At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.</p><p></p><p><b><br>
Who You Are:</b></p><p>
You are a hands-on Looker Migration Specialist with direct experience migrating dashboards and reporting environments from Tableau to Google Looker. You understand the technical, architectural, and business considerations required to successfully transition BI platforms, including rebuilding Tableau dashboards in LookML, optimizing data models in BigQuery, and validating data accuracy post-migration. You are comfortable working closely with business stakeholders to translate existing Tableau logic into scalable Looker solutions and ensuring a smooth cutover with minimal disruption.</p><p></p><p><br>
At the Consultant-level, you will be expected to independently contribute ideas, recommendations, and solutions toward solving business challenges, construct key components of deliverables/presentations, and contribute to the development of Intellectual Capital (IC) and Marketing Collateral. You will serve as a team leader for individual work streams and acquire a comprehensive understanding of the firm&rsquo;s expertise, product set, and capabilities. Most importantly, you will embrace our firm&rsquo;s brand and core values.</p><p></p><p><b><br>
Role and Responsibilities:</b></p><p>
You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.</p><ul><li>
Lead and execute end-to-end migrations from Tableau to Google Looker and Qlik, including architecting with internal and client teams on dashboard creation, data model redesign, and validation.</li><li>
Analyze existing Tableau reports, calculations, and data sources and translate them into optimized LookML models and Explores.</li><li>
Collaborate with data engineers to align BigQuery datasets with Looker reporting requirements.</li><li>
Ensure data accuracy, performance optimization, and user adoption throughout the migration lifecycle.</li><li>
Support testing, reconciliation, and stakeholder sign-off for migrated dashboards.</li><li>
Document migration processes, best practices, and technical architecture.</li><li>
Decompose key business problems to identify value areas and structure and implement complex technology solutions for the client.</li><li>
Supporting the development of improved capabilities in clients across business processes, people and technology.</li><li>
Developing business cases and implementation roadmaps to support investment decisions.</li><li>
Identify and qualify additional business opportunities</li><li>
Prepare solutions and proposals and present to clients</li></ul><p></p><p><b><br>
Required Qualifications:</b></p><ul><li><p>
5-8 years of hands-on data engineering or BI experience, Tableau.</p></li><li><p>
BI Migration experience from Tableau to Looker</p></li><li><p>
BI Migration experience from Tableau to Qlik</p></li><li><p>
Strong expertise in LookML development and Google BigQuery.</p></li><li><p>
Looker solution Architect experience and LookML Development</p></li><li><p>
Proficiency in SQL and experience validating large-scale data transformations.</p></li><li><p>
Experience working in GCP environments supporting analytics and reporting solutions.</p></li><li><p>
Strong communication skills with the ability to work directly with business stakeholders during migration initiatives.</p></li><li><p>
Bachelor&rsquo;s degree, preferably in Computer Science or related field</p></li><li><p>
Prior consulting experience &ndash;in an agile environment &ndash; with a leading strategy firm, consulting practice, or consulting technology firm</p></li><li><p>
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)</p></li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Prior experience in Telecommunications, Media, or Cable is highly preferred</li><li>
Past success in generating new business with existing clients</li><li>
Good time management skills</li><li>
Certification in GCP (or other cloud environments) is highly desirable</li></ul><p></p><p><b><br>
EEO Statement:</b></p><p>
Excelacom, Inc. is an equal opportunity employer. Any decision affecting employment, compensation, promotion, or transfer will be based solely on personal qualifications and merit, regardless of sex, race, color, religion, gender identity, sexual orientation, marital status, national origin, disability, age, results of genetic testing, service in the military, pregnancy, childbirth or other related medical conditions or any other factor protected under applicable law.</p><p>
#LI-JH1</p></div></div><p></p>

Looker Migration Specialist

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Must Have Technical/Functional Skills
</div> <div>SAP S/4 HANA EWM Functional Consultant with minimum 8+ years of experience of implementing SAP S4, preferably for USA based manufacturing company
</div> <div>Proficiency in SAP&rsquo;s standard implementation framework and hands-on experience in designing and implementation of complex and heterogeneous landscape (SAP and non-SAP)
</div> <div>Experience in conducting workshops with business users for process analysis, design and configuration needs to demonstrate EWM/WM functionalities
</div> <div>Extensive experience in planning data migration of EWM data objects and cutover strategy
</div> <div>Cut-Over activities identification and execution along with Go-live and Post Go-Live Support Experience of Integration with Planning system of SAP/non-SAP
</div> <div>Proficiency in logistics and supply chain functions in manufacturing
</div> <div>Extensive experience in testing and validation of End to End scenarios</div><br>
<div><br>
</div><div>Roles &amp; Responsibilities
</div> <div>Requirements Analysis: Gathering site-specific &ldquo;AS-IS&rdquo; processes and mapping them to &ldquo;To-Be&rdquo; standard SAP workflows
</div> <div>Functional Testing: Conducting unit/integration testing and coordinating user acceptance testing with site business process owners to validate configurations
</div> <div>User Training: Delivering hands-on training sessions and creating localized SOPs and manuals for site staff
</div> <div>Data Migration Support: Assisting with the final validation of cleansed site data before it is loaded into live system
</div> <div>Warehouse Blueprinting &amp; Mapping: Conducting on-site walkthroughs to translate physical plant layouts into SAP EWM structures, including storage types, sections and bins
</div> <div>Process Design &amp; Configuration: Analyzing complex business needs to design and configure scalable solutions for Inbound, Outbound and Internal warehouse movements
</div> <div>Strategy Implementation: Configuring advanced logic for Putaway and Picking strategies, wave management and slotting to optimize material movement
</div> <div>Hardware &amp; RF integration: Managing the setup and troubleshooting of RF framework and mobile handheld scanners essential for real-time tracking
</div> <div>Inventory Control: Designing processes for physical inventory, cycle counting and inventory reconciliation to ensure high system accuracy
</div> <div>Cross functional integration: Ensuring seamless data flow between EWM and other modules like MM, SD and TM</div><br>
<div><br>
</div><div>Generic Managerial Skills, If any
</div> <div>Excellent Communication
</div> <div>Team Management Skills
</div> <div>Managing Support L2/L3</div><br>
<div><br>
</div><div>Base Salary Range : $120,000 to $150,000 Per Annum</div><br>
<div><br>
</div><div>TCS Employee Benefits Summary:
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; ; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</div><br>
<div><br>
</div><div>#LI-SV2
</div><div>#LI-KUMARAN
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Irving, TX</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Functional Consultant</div>
</div><div><div><b>Job Id</b></div>
<div>399298</div>
</div><div><div><b>Desired Skills</b></div>
<div>SAP EWM</div>
</div><div><div><b>Salary Range</b></div>
<div>$120,000-$150,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Senior SAP S4 EWM Functional Consultant

Citizens

<div><p><b>Description</b></p><h1 class="jobSectionHeader"><b>
Job Title: Vendor Management Specialist &ndash; Mortgage Collections &amp; Quality Control</b></h1><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p><p></p><b>
Why Work for Us</b><p></p>
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth<p></p>
<p><i>Background Check</i></p>
<p><i>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</i></p></div>

Vendor Management Specialist – Mortgage Collections & Quality Control

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Leave Management Specialist I: Serves as a disability/leave intake liaison between CHRISTUS Associates, the Human Resource Shared Service Center, and the third-party administrator. Provides support for the Leave Management Specialist II role and supplies the necessary information to the third-party administrator for processing STD, LTD, WC, FMLA, Military, and paid and unpaid Leaves of Absence.
</p><p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
</li><li>Facilitates the new claim initiation intake process via outreach with CHRISTUS Associates to ensure Associates are aware of their responsibilities while on disability and/or leave.
</li><li>Processes and submits Short Term Disability (STD) Eligibility forms for the third-party administrator to ensure appropriate disability benefit payments.
</li><li>Review and address Short Term Disability inquiries/forms from outside vendors.
</li><li>Validate Paid Time Off (PTO) hours within the timekeeping system in order to complete the Paid Time Off Request Forms to submit to the third-party administrator to ensure Associates who select are paid PTO in lieu of STD.
</li><li>Validate within the timekeeping and HR/payroll system FMLA eligibility for the third-party administrator to ensure appropriate leave protection.
</li><li>Review new claim initiation reporting and appropriately update Associates' status types within the HR/Payroll system.
</li><li>Provide salary information for LTD Salary Verification to the third-party administrator.
</li><li>Review and address Long Term Disability Subrogation Inquiries
</li><li>Review, work, and/or route case management service tickets for resolution.
</li><li>Facilitate miscellaneous third-party administrator and Associate requests.
</li><li>Ensures confidentiality of employee medical and leave records and ensures continued compliance with HIPAA Privacy laws.
</li><li>Performs other operational duties and assignments as directed.
</li></ul><p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li>Associate or bachelor&rsquo;s Degree or equivalent experience in employee benefits, disability, FMLA, and administration.
</li></ul><p><b>Experience</b></p>
<ul><li>0-2 years of prior relevant experience with a concentration on Disability, FMLA, and Leave of Absence concepts required.
</li><li>Knowledge of FMLA regulations.
</li><li>Possess strong communication skills to build sustainable working relationships throughout the organization.
</li><li>Demonstrate excellent customer service skills.
</li><li>Ability to present ideas and recommend solutions.
</li><li>Proficiency in Microsoft Office and other computer applications.
</li><li>Strong administrative abilities, problem-solving, and judgment skills.
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>None</li></ul><br>
<p></p>
<p>Work Schedule:</p><br>
<p>5 Days - 8 Hours</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Leave Management Specialist I - HR Shared Services

LERETA, LLC

<div><p>The <b>Help Desk/ Desktop Support Specialist</b> serves as an advanced Tier 2 technical resource within LERETA&rsquo;s IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA&rsquo;s commitment to reliability, compliance, and service excellence.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Advanced Tier 2 &amp; Escalation Ownership</b></p>
<ul>
<li>Serves as primary escalation point for complex Tier 2 incidents.</li>
<li>Lead troubleshooting efforts for multi-system issues impacting business operations</li>
<li>Performs root cause analysis and implement long-term corrective actions</li>
<li>Manages high-priority and high-visibility incidents with urgency and accountability</li>
<li>Identifies trends and recommends preventative solutions to reduce ticket volume</li>
</ul>
<p><b>Systems Administration &amp; Infrastructure Support</b></p>
<ul>
<li>Administers and maintain Active Directory (users, groups, GPOs, access controls)</li>
<li>Supports Microsoft 365 services, identity management, and endpoint policies</li>
<li>Assists in virtual environment support (VMware/VDI)</li>
<li>Participates in patch management, endpoint management, and software deployment initiatives</li>
<li>Contributes to system upgrades, migrations, and technology rollouts</li>
<li>Coordinates with vendors and manage support cases to resolution</li>
</ul>
<p><b>Desktop Engineering &amp; Endpoint Management</b></p>
<ul>
<li>Oversees workstation imaging standards and deployment processes</li>
<li>Ensures endpoint security compliance and performance optimization</li>
<li>Manages hardware lifecycle planning and asset tracking processes</li>
<li>Supports mobile device management and enterprise mobility solutions</li>
</ul>
<p><b>Process Improvement &amp; Leadership</b></p>
<ul>
<li>Mentors and provides guidance to Level I technicians</li>
<li>Assists in developing support documentation, SOPs, and knowledge base articles</li>
<li>Recommends workflow improvements to increase efficiency and service quality</li>
<li>Supports IT audits and compliance initiatives</li>
<li>Participates in after-hours support rotation as required</li>
</ul>
<p><b>Core Competencies:</b></p>
<ul>
<li>Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers</li>
<li>Strong understanding of enterprise IT environments</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Ability to manage competing priorities with minimal oversight</li>
<li>Demonstrated ownership mindset and accountability</li>
<li>Strong analytical thinking and proactive problem-solving</li>
<li>Ability to influence process improvements and technical standards</li>
</ul>
<p><b>Required Education &amp; Experience:</b></p>
<ul>
<li>3+ years of progressive IT Support or Desktop Support experience</li>
<li>Demonstrated experience handling complex Tier 2 escalations independently</li>
<li>Strong experience with Microsoft Windows environments in a business setting</li>
<li>Working knowledge of Active Directory administration and group policy</li>
<li>Experience supporting Microsoft 365 services</li>
<li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication)</li>
<li>Experience with virtualized environments (VMware preferred)</li>
<li>Experience with endpoint management tools</li>
</ul>
<p>Salary range: $20.33 - $23.50</p></div><p></p>

Help Desk / Desktop Support Specialist

MRB Contractors, LLC.

<p><b>Position Summary: </b></p><p>MRB Contractors is seeking a Data Scientist / AI Automation Specialist to develop systems that can process, organize, and maintain large volumes of historical bid and estimating data. This role will focus on building automated solutions that reduce manual work, improve data consistency, and create a reliable internal system for managing bid information over time.</p><p>The ideal candidate will be comfortable working with unstructured and semi-structured business data, designing practical automation workflows, and building tools that support the long-term storage, retrieval, and use of bid-related information.</p><p><b>Key Responsibilities:</b></p><p>● Review and understand existing bid preparation workflows, file formats, and historical records</p><p>● Collect, clean, standardize, and organize large volumes of historical bid, estimating, and pricing data</p><p>● Build automated systems to extract, parse, and structure data from spreadsheets</p><p>● Develop and maintain a centralized system for storing and managing bid information</p><p>● Design processes that keep bid records updated, searchable, and usable for future estimating work</p><p>● Implement data validation and quality control methods to improve accuracy and consistency</p><p>● Build logic and workflows that reduce repetitive manual handling of bid information</p><p>● Work with operational stakeholders to ensure the system reflects real business needs and practical usage</p><p>● Document data structures, system rules, and workflows for long-term internal use and maintenance</p><p><b>Required Qualifications: </b></p><p>● Experience in <b>data science, data engineering, machine learning, or intelligent process automation </b></p><p>● Strong proficiency in <b>Python </b>and <b>SQL </b></p><p>● Strong experience handling large, real-world datasets</p><p>● Experience building automated data parsing, transformation, and ingestion workflows</p><p>● Experience working with unstructured and semi-structured documents such as spreadsheets, PDFs, forms, and internal records</p><p>● Familiarity with AI tools and techniques relevant to document extraction, classification, and structured data creation</p><p>● Strong problem-solving skills and attention to detail</p><p>● Ability to build practical systems that are stable, maintainable, and useful in day-to-day operations</p><p><b>Preferred Qualifications: </b></p><p>● <b>4+ years of relevant experience </b>in data science, data engineering, AI automation, or intelligent workflow automation</p><p>● Experience in <b>construction, estimating, bid preparation, job costing, or related operational environments </b></p><p>● Familiarity with construction bid sheets, takeoffs, pricing records, and estimating documentation</p><p>● Experience with OCR, document parsing, and extracting data from complex business records</p><p>● Experience designing internal data systems or workflow automation tools</p><p>● Experience improving data quality and building structured records from legacy files and manual processes</p><p>● Experience applying LLMs or AI-assisted tools in production-oriented business workflows</p><p>Job Type: Full-time</p><p>Pay: $80,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Data Scientist / AI Automation Specialist

<div><b>Description</b><p><br>
Summary:</p>
<p>Responsible for maintaining current and high-quality ICD-10-CM/PCS coding for all Inpatient diagnoses and procedural occurrences, through the review of clinical documentation and diagnostic results, with a consistent coding accuracy rate of 95% or better. Coder will accurately abstract data into any and all appropriate CHRISTUS Health electronic medical record systems, verifying accurate patient dispositions and physician data, following the Official ICD-10-CM and ICD-10-PCS Guidelines for Coding and Reporting. Inpatient coding is applicable towards all regional Inpatient encounters.</p>
<p>Coder will work collaboratively with various CHRISTUS Health HIM and Clinical Documentation Specialists to ensure accurate and complete physician documentation to support accurate billing and reduce denials. Coder will also assist in other areas of the department, as requested by leadership. Coder will report directly to their Regional Coding Manager, with additional leadership from the Director of Coding Operations and System HIM Director.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Assign codes for diagnoses, treatments and procedures according to the ICD-10-CM/PCS Official Guidelines for Coding and Reporting through review of coding critical documentation, to generate appropriate MS/APR DRG.</li><li>
Extracts and abstracts required information from source documentation, to be entered into appropriate CHRISTUS Health electronic medical record system.</li><li>
Validates admit orders and discharge dispositions.</li><li>
Works from assigned coding queue, completing and re-assigning accounts correctly.</li><li>
Manages accounts on ABS Hold or through Epic WQs using account activities, finalizing accounts when corrections have been made, in a timely manner.</li><li>
Meets or exceeds an accuracy rate of 95%.</li><li>
Meets or exceeds the designated CHRISTUS Health Productivity standard per chart type.</li><li>
Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA).</li><li>
Assists in implementing solutions to reduce backend-errors.</li><li>
Identifies and appropriately reports all hospital-acquired conditions (HAC).</li><li>
Expertly queries providers for missing or unclear documentation, by working with the HIM department and Clinical Documentation Improvement Specialists.</li><li>
Participates in both internal and external audit discussions.</li><li>
Strong written and verbal communication skills.</li><li>
Demonstrated proficiency in use of multiple technologies and comfort level with virtual applications and electronic medical record applications such as Epic, Meditech, 3M/360, OneContent, Microsoft Office, Teams, Outlook, OneNote, etc.</li><li>
Able to work independently in a remote setting, with little supervision.</li><li>
All other work duties as assigned by Manager.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li><p>High school Diploma or equivalent years of experience required.</p>
</li><li><p>Completion of Accredited Baccalaureate Health Informatics or Health Information Management or an AHIMA approved Coding Certificate Program, preferred.</p>
</li></ul><p><b>Experience</b></p>
<ul><li><p>3-5 years of Inpatient coding experience in an acute care setting preferred.</p>
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<p>At least one of the following certifications are required:</p>
<ul><li><p>Registered Health Information Administrator (RHIA) (AHIMA)</p>
</li><li><p>Registered Health Information Technician (RHIT) (AHIMA)</p>
</li><li><p>Certified Coding Specialist (CCS) (AHIMA)</p>
</li><li><p>Certified Coding Associate (CCA) (AHIMA)</p></li></ul>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Health Information Management Coder Senior-Health Information Management

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