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BK Behavior

<div>Board Certified Behavior Analyst (BCBA) &ndash; Remote (Georgia)
We are seeking a Board Certified Behavior Analyst (BCBA) to provide remote Applied Behavior Analysis (ABA) services to children and families throughout Georgia. This is currently a fully remote position. However, as state regulations continue to evolve, the role may transition to a hybrid model in the future, with advance notice provided to clinicians.
In this role, you will conduct behavioral assessments, develop treatment plans, supervise behavior technicians, and collaborate with caregivers to support meaningful clinical progress.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Conduct behavioral assessments and develop individualized ABA treatment plans</li>
<li>Provide supervision and clinical guidance to behavior technicians implementing programs</li>
<li>Monitor client progress and adjust treatment plans as needed</li>
<li>Collaborate with caregivers and interdisciplinary teams to support treatment goals</li>
<li>Maintain accurate documentation and ensure compliance with ethical and clinical standards</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>Active BCBA certification in good standing</li>
<li>Eligible for or currently holding Georgia Behavior Analyst licensure (or willingness to obtain)</li>
<li>Master's degree in Behavior Analysis, Psychology, Education, or a related field</li>
<li>Experience providing ABA services to individuals with autism or developmental disabilities preferred</li>
</ul><h3 class="jobSectionHeader">Compensation</h3>
<ul><li>Up to $93/hour</li>
<li>Rates are negotiable based on experience</li>
</ul><h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Currently a fully remote position</li>
<li>Opportunity to continue working with a growing, clinician-focused organization</li>
<li>Flexible scheduling</li>
<li>No minimum or maximum caseload requirements</li>
<li>No non-compete agreements</li>
<li>LBA Expansion Program with support and reimbursement for additional state licensure</li>
<li>Dedicated BCBA Success Manager for ongoing clinical and professional support</li>
</ul>
Please note: This position is currently remote. If Georgia regulations require additional in-person services in the future, the role may transition to a hybrid model in accordance with state requirements.</div>

Board Certified Behavior Analyst | Grow With a Top Clinical Team

Salvo Health

<div>
 Salvo Health is looking for experienced
 
 Medical Assistants
 
 to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients.
 
 
 We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment.
 
 
 The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism.
 
 
 Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Conduct outbound calls to patients to complete patient intake calls
 </li>
 <li>
 Manage patient scheduling, appointments, and follow-ups
 </li>
 <li>
 Handle medical records, data entry, and documentation in EHR systems
 </li>
 <li>
 Monitor, triage, and respond to incoming member messages
 </li>
 <li>
 Ensure all patient records are accurately entered into the EHR system and update them as needed
 </li>
 <li>
 Ensure compliance with HIPAA regulations and maintain patient confidentiality
 </li>
 <li>
 Provide general administrative support to care team and patients
 </li>
 <li>
 Manage patient tasks to ensure timely documentation and communication for all patients
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
 </li>
 <li>
 Experience working with GI conditions preferred
 </li>
 <li>
 Experience working in a remote setting
 </li>
 <li>
 Experience making out-bound calls to patients
 </li>
 <li>
 Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
 </li>
 <li>
 Experience in message triaging, charting, or medical documentation
 </li>
 <li>
 Excellent communication and interpersonal skills, both written and verbal
 </li>
 <li>
 Strong organizational and time management abilities
 </li>
 <li>
 Ability to work independently and handle multiple tasks efficiently
 </li>
 <li>
 Familiarity with telemedicine platforms is a plus
 
 
 
 </li>
 </ul>
 Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a &ldquo;whole patient&rdquo; care team and have seven day a week access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) to bill under the patient&rsquo;s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing local doctor.
 
 
 Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
 
 Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
 
 Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.
 
 
 Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Medical Assistant, Remote

Emory University

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div>
KEY RESPONSIBILITIES:
</div><ul><li>Coordinates major financial reporting and budgeting activities.
</li><li>Ensures compliance with regulations and reporting requirements.
</li><li>Coordinates the correction of account balances, resolves funding issues and maintains proper accounting controls and procedures.
</li><li>Makes recommendations to management related to long-range financial and cash flow analyses.
</li><li>Prepares and analyzes statistical and financial reports, financial statements and supporting schedules.
</li><li>May assist in preparing, developing and monitoring department/organizational budgets.</li><li>
May maintain grant agreements, policies and guidelines; coordinate grant reporting requirements; review grant funding source compliance; and negotiate grant funding with awarding agencies.
</li><li>May perform indirect cost analysis.
</li><li>May hire, train, and supervise a small staff.
</li><li>Performs related responsibilities as required.</li></ul><div>
MINIMUM QUALIFICATIONS:
</div><ul><li>Bachelor's degree in accounting, business administration, finance or a related field and four years of financial analyst or accounting experience, OR equivalent combination of experience, education, and training.</li></ul>
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div> 
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Senior Financial Analyst - Campus Services

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div>
KEY RESPONSIBILITIES:
</div><ul><li>Coordinates major financial reporting and budgeting activities.</li><li>
Ensures compliance with regulations and reporting requirements.
</li><li>Coordinates the correction of account balances, resolves funding issues and maintains proper accounting controls and procedures.
</li><li>Makes recommendations to management related to long-range financial and cash flow analyses.
</li><li>Prepares and analyzes statistical and financial reports, financial statements and supporting schedules.
</li><li>May assist in preparing, developing and monitoring department/organizational budgets.
</li><li>May maintain grant agreements, policies and guidelines; coordinate grant reporting requirements; review grant funding source compliance; and negotiate grant funding with awarding agencies.
</li><li>May perform indirect cost analysis.
</li><li>May hire, train, and supervise a small staff.</li><li>
Performs related responsibilities as required.</li></ul><div>
MINIMUM QUALIFICATIONS:
</div><ul><li>Bachelor's degree in accounting, business administration, finance or a related field and four years of financial analyst or accounting experience, OR an equivalent combination of experience, education, and training.</li></ul><div>
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div> 
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Senior Financial Analyst (ETS) | Temporary

Passion for Life

<div>What we do

Passion for Life is a non for profit organization that operates with the power of dedicated volunteers like you. We help under-resourced youth transform their passions into rewarding careers.

Our mission is to provide forward-thinking career coaching and immersion opportunities driven by the student&rsquo;s passions and talents in a fun, structured, and high-energy environment. Passion for Life was created to be a high-energy and engaging process that helps students identify their passions and gain clarity on how to utilize their core strengths and talents to select a career.

Who you are

We&rsquo;re looking for a highly organized and creative marketing professional to own website presence&mdash;from strategy and planning through day-to-day execution and deadline management. You&rsquo;ll work closely with our dedicated team to ensure content is compelling, consistent, and aligned with our mission.

This role blends big-picture thinking with hands-on execution to grow our community, increase our presence and engagement, that helps drive donor acquisition.

What you gain
<ul>
<li>Shape marketing digital strategy and own media presence</li>
<li>Gain valuable experience in nonprofit development and digital communications</li>
<li>Make a meaningful impact on the lives of underserved communities</li>
<li>Increase your networking opportunities and collaborate with a knowledgeable Team</li>
<li>Boost your untapped potential and master new skills</li>
<li>Flexible scheduling and potential for recommendation letters or internship credit</li>
<li>Fully remote, make a difference from the comfort of your home</li>
</ul>
Your role
<ul>
<li>Manage/own our website, marketing initiatives and day-to-day activities</li>
<li>Develop relevant content to reach and engage with organization&rsquo;s target markets</li>
<li>Design content strategy for web, email, and social media marketing, including SEO</li>
<li>Deliver strong, engaging content to multiple audiences that drives web traffic, audience engagement and brand awareness</li>
<li>Write, edit, and refine digital copy to ensure consistent message</li>
<li>Revise and optimize dated content using information gathered in SEO research</li>
<li>Analyze performance metrics and deliver timely reporting with data-driven insights</li>
<li>Recommend and implement new and innovative marketing methods</li>
<li>Stay up-to-date with digital media technologies and latest trends</li>
<li>Delegate, review and edit content production, including conceptualizing the projects upfront, assigning projects and overseeing development</li>
<li>Monitor and track discussion topics for the management team. Report trends and recommended actions</li>
<li>Prepare reports to update internal staff on usage statistics</li>
</ul>
Your skills
<ul>
<li>Bachelor&rsquo;s Degree in Marketing, or currently pursuing</li>
<li>3-5 years experience in one or more of the following areas; Marketing management, Graphic design, digital marketing, content development, public relations</li>
<li>Proficient in Google Suite (Gmail, Docs, Sheets, Slides, etc.)</li>
<li>Copy writing and content management experience</li>
<li>Leading, collaborating with, and managing a team</li>
<li>Self-starter willing to take initiative and own projects</li>
<li>Demonstrates effectiveness in meetings and task forces</li>
<li>Ability to interface with all levels of the organization (both internal and external)</li>
<li>Excellent storytelling, written and verbal communication skills</li>
<li>Effective project management and time management skills are critical</li>
<li>High energy, self-starter, highly motivated with high-degree of flexibility</li>
<li>Excellent written and verbal communication skills, with ability to present ideas and information clearly</li>
<li>Extreme attention to detail and outstanding organizational skills</li>
</ul>
Time Commitment: 10-15 hours a week on a flexible schedule that works with your life.

How to Apply: please submit your resume. We can only accept USA based applicants at this time.

Keyword search engine optimization: Website Manager, Digital Marketing Manager, Media Marketing Specialist, Marketing Website Strategist, Web Content Manager, Digital Marketing Manager, Media Marketing Communication Manager.</div>

Website Marketing Manager (Remote, Volunteer)

CharterUP

<div>
 
 About CharterUP.
 
 CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.
 
 
 Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
 </li>
 <li>
 Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there&rsquo;s no better time to join our dynamic, growth-stage organization.
 </li>
 <li>
 Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
 </li>
 <li>
 Funding and Stability: Our $60 million Series A funding was just the start&mdash;we&rsquo;re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
 
 
 </li>
 </ul>
 
 Title:
 
 Data Analyst
 
 
 
 Reports to:
 
 Head of Business Intelligence, Finance and Accounting
 
 
 
 Location:
 
 Austin, TX. (Hybrid: Monday, Wednesday, Friday in-office); Open to considering Atlanta, GA or Denver, CO.
 
 
 
 About The Role
 
 
 
 CharterUP is seeking an early career
 
 Data Analyst
 
 to join our Finance BI team, someone eager to tackle data challenges and assist in meeting the reporting and analytics needs of teams throughout the organization. This role&rsquo;s deliverables will have a high impact, with visibility to leadership.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collect, clean, and organize large datasets from multiple sources (e.g., databases, APIs, spreadsheets) for both one-off data requests and recurring reports.
 </li>
 <li>
 Perform data analysis to identify trends, patterns, and insights that will guide business strategy and decision-making.
 </li>
 <li>
 Develop and maintain dashboards and reports to track key business metrics.
 </li>
 <li>
 Collaborate with cross-functional teams to support data-driven projects and initiatives.
 </li>
 <li>
 Conduct statistical analysis and model data to predict future trends and performance.
 </li>
 <li>
 Present findings, recommendations, and insights in a clear and concise manner to non-technical stakeholders.
 
 
 </li>
 </ul>
 
 Experience And Expertise
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s and Master's degrees. Masters must be in one of the following fields: Mathematics, Applied Mathematics, Statistics, Quantitative Economics, Data Science, Quantitative Finance, Computational Finance, or Finance Engineering
 </li>
 <li>
 1+ years industry experience as Data Analyst
 </li>
 <li>
 Proficiency in SQL, Python or equivalent
 </li>
 <li>
 Proficiency in Excel/Google Sheets
 </li>
 <li>
 Strong knowledge of data visualization tools like Tableau, Power BI, or similar platforms is a plus.
 </li>
 <li>
 Familiarity with any of the following is a plus: Redshift or Snowflake, dbt, Fivetran, Salesforce and tools like 6sense.
 </li>
 <li>
 Experience with data manipulation, cleaning, and transformation techniques.
 </li>
 <li>
 Strong communication skills with the ability to present data insights to diverse audiences.
 </li>
 <li>
 Ability to work independently and manage multiple tasks.
 
 
 </li>
 </ul>
 
 Recruiting Process
 
 
 
 <ul>
 <li>
 Step 1 - Wonderlic Assessment
 </li>
 <li>
 Step 2 - Video call: Talent Acquisition interview
 </li>
 <li>
 Step 3 - Video call: Interview with Head of BI - Finance
 </li>
 <li>
 Step 4 - Video call: Team interview
 </li>
 <li>
 Step 5 - Video call: Final Interview with CFO
 </li>
 <li>
 Step 6 - Offer &amp; Background check
 </li>
 <li>
 Welcome aboard!
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 $70,000 - $75,000 base salary
 </li>
 <li>
 Comprehensive benefits package, including fully subsidized medical benefits for the employee
 </li>
 <li>
 401(k) plan
 
 
 </li>
 </ul>
 Salary: $70,000 USD - $75,000 USD
 
 
 Global Benefits &amp; Perks at CharterUP
 
 
 We believe great people can live anywhere&mdash;and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.
 
 
 <ul>
 <li>
 Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
 </li>
 <li>
 Comprehensive Health &amp; Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
 </li>
 <li>
 Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
 </li>
 <li>
 Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
 </li>
 <li>
 Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
 </li>
 <li>
 Referral Rewards: Earn bonuses for bringing top talent to the team.
 </li>
 <li>
 Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
 </li>
 <li>
 Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
 
 
 </li>
 </ul>
 
 
 CharterUP is an Equal Opportunity Employer.
 
 
 
 We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.
 
 
 
 
 
 Hiring Locations:
 
 CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
 
 
 
 We hire in the U.S. and Canada and are actively expanding our global footprint.
</div>

Data Analyst

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 
 
 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
 &nbsp;
 
 
 
 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 &nbsp;
 
 
 
 Please Note:
 
 &nbsp;
 
 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
 &nbsp;
 
</div>

Help Desk Technician

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