principal coordinator, support operations

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manager, marketing analytics

operations manager

principal coordinator, support operations Jobs in New York

accounting manager

manager of operations

Museum of Jewish Heritage - A Living Memorial to the Holocaust

<div><div><div><div><div><p>The Operations Manager is responsible for overseeing and maintaining the Museum&rsquo;s audio-visual systems in the theater and exhibition spaces in collaboration with departments across the Museum. The position also manages the physical and logistical preparations for events, programs, rentals, and administration.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Maintain equipment in the theater spaces, A/V, lights, and sounds Protek systems; as well as assisting programs and rentals with A/V setup and production</li>
<li>Oversee A/V integration with exhibitions in collaboration with Collections &amp; Exhibitions Department, IT, and related consultants</li>
<li>Directly supervise the Operations Coordinator in matters regarding building systems and event support, including deliveries, physical preparation of the Museum spaces, cleanup, and timely updates of the Museum&rsquo;s Building Calendar</li>
<li>Lead the pre- and post-internal event set-up process with all relevant departments to review the logistical planning of programs and events</li>
<li>Oversee operations inventory and equipment for everyday operational use, and make recommendations on upgrades as needed</li>
<li>Assist with the setup and breakdown of tables, chairs, equipment, etc.</li>
<li>Serves as a point of contact for Museum partners</li>
<li>Work closely with the Director of Rentals Services</li>
<li>Record keeping and maintenance scheduling to ensure the Museum&rsquo;s premises is clean and operating efficiently</li>
<li>Other projects as needed</li>
</ul>
<p><b>Requirements:</b></p>
<ul><li>At least three years of experience in theatrical production or operation of public museum or performance spaces</li>
<li>Proven knowledge of a/v and technical systems including lighting, soundboards, etc.</li>
<li>Must be able to lift 50 pounds or more</li>
<li>Excellent interpersonal skills and management experience preferred</li>
<li>Computer proficiency (Microsoft Office, Word, Excel)</li>
<li>Must be available to work weekends and evenings and be open to working a flexible schedule to support public programs and special events.</li>
</ul>
<p><b>Position Details:</b></p>
<ul><li>Reports to Associate Director, Operations</li>
<li>Annual Salary: $66,300 with generous benefits</li>
<li>Full-time, 40 hours a week with Sunday &ndash; Thursday schedule</li>
</ul>
<p>The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.</p>
<p>For consideration, qualified candidates should submit their resume and letter of interest to: humanresources@mjhnyc.org with &ldquo;Operations Manager&rdquo; in the subject line.</p></div></div></div></div></div>

Operations Manager

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week:</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: 69,000 - 74,000</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
The Columbia University School of General Studies (GS) is the finest liberal arts college in the United States dedicated to making Ivy League education accessible to nontraditional students. GS was founded in 1947 on the mission of expanding access to elite higher education, and it remains the most diverse college in the Ivy League, with many transfer, first-generation, and international students. GS students are fully integrated with Columbia&rsquo;s broader undergraduate population and are taught by Columbia&rsquo;s celebrated faculty.</p>
<p>
The Operations Manager facilitates outstanding student service and operational excellence in the area of academic advising and educational financing by providing responsive frontline support and coordinating key operational and technical activities required to ensure accurate and efficient processing of student academic and financial information.</p>
<p>
The incumbent will ensure the execution of all tasks necessary for the effective delivery of academic advisors and educational financing services while providing excellent customer service to both students and staff. Through collaboration with both the director and the broader operations and information systems team, the incumbent will identify, lead and execute projects that drive continuous improvement and operational excellence across the entire student service portfolio.</p>
<p></p>
<p>Responsibilities</p>
<p><b>
Dean of Students (DOS) Oversight and Support:</b></p>
<ul>
<li>Serves as a primary overseer of the DOS office space, ensuring efficient use, organization, and readiness for daily operations.</li>
<li>Creates and updates coverage schedule for student facing spaces.</li>
<li>Ensures completion of operational tasks by front desk team members, and redistributes tasks as necessary.</li>
<li>Oversees coding and academic checks for student awards and honors including Dean&rsquo;s List and Honor Society.</li>
<li>Administers Make-up and deferred exams and assignments for students.</li>
<li>Manages Academic Action project, including facilitating academic review, appeals, coding, and notifications.</li>
</ul>
<p><b>Educational Financing Support:</b></p>
<ul>
<li>Assists with monitoring and coding of financial documents, ensuring submitted financial aid applications are complete, including oversight and administration of the IDOC portal. Performs outreach to students with incomplete or conflicting data.</li>
<li>Creates and maintains reports and procedures within Salesforce, Slate, Powerfaids, and related systems to manage critical data exchanges for the efficient execution of financial aid processes.</li>
<li>Assists with packaging and releasing of financial awards.</li>
<li>Oversees Satisfactory Academic Progress outreach and related data tracking.</li>
<li>Assists with grant substitutions for named scholarship process.</li>
</ul>
<p><b>Customer Service:</b></p>
<ul>
<li>Coordinates with the academic advising and educational financing teams to facilitate key correspondence with students including award notifications and advisor and counselor assignments.</li>
<li>Coordinates and facilitates all aspects of financial aid informational sessions and academic planning sessions both virtual and in-person modalities.</li>
<li>Packages institutional aid for international students.</li>
<li>Answers inquiries from prospective and current students regarding, but not limited to, advisor and counselor assignments, registration appointments, financial aid process and campus resources.</li>
<li>Assists the Executive Director of Operations with special projects and performs other duties as assigned.</li>
</ul>
<p><b>Documentation:</b></p>
<ul>
<li>Creates and maintains excellent documentation in support of training and proper execution of internal policies and procedures. Meticulously updates project documentation, project management information systems as well as student database applications.</li></ul><br>
<div>
</div><p><b>Project Management:</b></p>
<ul>
<li>Serves as a project manager and project team member aimed at implementing technology and policy to improve processes and student operations. Effectively manage stakeholders to ensure project deliverables align with expectations and project goals are achieved in a timely fashion.</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<p>
Bachelor&rsquo;s degree and/or equivalent plus a minimum of two years of related experience is required. Excellent interpersonal, organizational and communication skills required.</p>
<p></p>
<p>Preferred Qualifications</p>
<p>
Demonstrated ability to learn, understand, and utilize various technological applications. Excellent customer service, interpersonal, organizational, and communication skills required. Experience with project management preferred. Ability to handle a variety of simultaneous activities, attention to detail and ability to follow through a must. Basic knowledge of Salesforce or similar CRMs, as well as familiarity with project management systems like Asana are a plus. Experience using PowerFaids, Stellic and Slate is highly desirable.</p><p></p><div><div><div><br>
<p>
</p></div></div></div><p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Code and Theory

<div><p>We're looking for an Employee Experience &amp; Operations Manager who thrives at the intersection of people, process, and culture. This role owns the full new hire journey - from the moment a candidate signs their offer letter through their first four weeks on the job - ensuring every person who joins our team feels welcomed, supported, and set up for success from day one.</p>
<p>
You'll be the connective tissue between new hires, their managers, mentors, and the broader People team - a thoughtful guide who knows how to coordinate moving parts with both precision and warmth. Beyond onboarding, you'll be a key operational resource for the organization, helping us run smoothly through process improvements, audits, and cross-functional projects.</p>
<div><p><b>
WHAT YOU'LL DO</b></p></div>
<ul>
<li>Own the end-to-end new hire journey from offer acceptance through the first 1&ndash;4 weeks, serving as the primary point of contact and advocate for each incoming team member</li>
<li>Design and continuously improve a structured, thoughtful onboarding program that balances logistics, culture, and role readiness</li>
<li>Partner closely with hiring managers and mentors before each start date to ensure they have a clear plan, the right resources, and the support they need to welcome and ramp their new hire effectively</li>
<li>Plan, facilitate, and iterate on new hire orientation sessions &mdash; making them engaging, informative, and reflective of our company values</li>
<li>Proactively identify and resolve any friction points in the onboarding experience, from access and tooling to introductions and first-week programming</li>
<li>Collaborate with senior HR leads to build and maintain onboarding automations that streamline logistics &mdash; from pre-boarding communications to equipment and systems setup</li>
<li>Help develop and manage an onboarding dashboard that gives the People team, managers, and leadership real-time visibility into new hire progress and completion</li>
<li>Handle centralized operations requests and needs across the People function, serving as a reliable resource for the team's day-to-day operational questions</li>
<li>Support periodic audits of HR processes and data, ensuring accuracy and compliance</li>
<li>Partner with Business Operations and other cross-functional teams on special projects as needed, bringing a people-first lens to operational challenges</li>
</ul>
<div><p><b>WHAT YOU'LL NEED</b></p></div>
<ul>
<li>Experience in People Operations, Coordination Employee Experience, or a closely related field</li>
<li>Strong project management instincts - you can juggle multiple new hire start dates, stakeholder needs, and operational tasks without dropping the ball</li>
<li>Experience working with HRIS platforms, onboarding tools, or workflow automation</li>
<li>Comfort with data and reporting -you can build a dashboard, track completion rates, and surface insights that drive decisions</li>
<li>Excellent communicator who can adapt your style whether you're guiding a nervous new hire, coaching a manager, or presenting to leadership</li>
<li>A genuine love for the &quot;operations&quot; side of people work -the systems, the processes, and the details that make everything run</li>
<li>Warmth, reliability, and good judgment -people trust you because you follow through</li>
</ul>
<div><p><b>ABOUT US</b></p></div>
<p>
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.</p>
<p>
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel &amp; hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.</p>
<p>
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We&rsquo;re always on the lookout for smart, driven, and forward-thinking people to join our team.</p>
<p><i>
The target range of base compensation for this role is $75,000 - $85,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.</i></p></div><div></div>

Employee Experience & Operations Manager

Metropolis

<div><h3 class="jobSectionHeader"><b>Who we are</b></h3>
<p>
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy &mdash; a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.</p>
<h3 class="jobSectionHeader"><b>
Who you are</b></h3>
<p>
Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer's office. You are a high-EQ professional who protects the CCO's time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.</p>
<h3 class="jobSectionHeader"><b>
What you'll do</b></h3>
<ul><li>Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs</li>
<li>Support town hall preparation by coordinating slides, timing, and communication logistics</li>
<li>Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation</li>
<li>Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams</li>
<li>Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders</li>
<li>Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned</li>
<li>Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy</li>
<li>Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders</li>
<li>Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team</li>
<li>Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows</li>
</ul><h3 class="jobSectionHeader"><b>What we're looking for</b></h3>
<ul><li>6+ years of experience in a strategic program management, consulting, operations coordination, or similar role</li>
<li>Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently</li>
<li>Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners</li>
<li>Navigate ambiguity comfortably and make sound judgment calls without complete information</li>
<li>Maintain strict discretion with confidential information regarding senior leadership</li>
<li>Operate with technical proficiency in Google Workspace or Microsoft 365</li>
<li>Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows</li>
<li>Identify opportunities to pilot and implement new AI tools to reduce manual overhead</li>
<li>Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly</li>
<li>Ability to represent the CCO's office independently to ensure governance processes run on time</li>
</ul><h3 class="jobSectionHeader"><b>While not required, these are a plus:</b></h3>
<ul><li>Experience supporting a CCO, COO, or equivalent executive leader</li>
<li>Familiarity with Salesforce</li>
<li>Experience in the parking, real estate, or technology industries</li>
<li>Demonstrated experience using AI to specifically improve executive support workflows</li>
</ul>
<p></p><p><b>4 Days in Office:</b> Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection</p>
<p>
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite</p><div><p><i>
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.</i></p>
<p><i>
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</i></p>
<p><i>
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.</i></p></div></div>

Manager, Strategic Operations

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $140,000 - $150,000</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
The Department of Psychiatry at the Vagelos College of Physicians &amp; Surgeons of Columbia University is a global leader in psychiatric care and operates across multiple affiliated organizations, including Columbia University, New York-Presbyterian Hospital, the New York State Office of Mental Health, and the Research Foundation for Mental Hygiene. Our mission encompasses clinical care, education, and research.</p>
<p>
The Department is deeply committed to innovation and excellence in clinical medicine, education, research, community and global health, as well as the professional development of our faculty and staff.</p>
<p>
This position will be a highly visible position, both internal and external to the Department and should prioritize the ethos, mission and goals of the Department of Psychiatry. This position will be on-site and in-person and will not be suitable for those seeking a hybrid or remote employment opportunity. This individual reports directly to the Department Administrator/COO for the Department of Psychiatry and will work closely with other Director level colleagues across the Department, while overseeing practice manager staff across multiple locations in Manhattan and Westchester. The ideal candidate will prioritize a team-based approach and should foster a dynamic and high functioning operations team in a complex and high paced environment.</p>
<p>
At CUIMC, we are leaders in teaching, research, and patient care and are proud of the service and support we provide to our community. Columbia University offers a range of benefits to help you, and your dependents stay healthy, build long-term financial security, meet educational and professional goals, and more.</p>
<p>
This position requires a fully onsite presence in our clinical practices. This position will require some travel to both Westchester and Manhattan based clinics and individuals will be expected to cover the cost of transportation to/from these sites.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>Works in conjunction with Department Leadership and Chief Operating Officer to maintain healthy, efficient practices here at the Columbia University Medical Center campus, as well as offsite at locations throughout Manhattan and Westchester.</li>
<li>Responsible for standardizing protocols and workflow processes across all sites to ensure physician and patient satisfaction and high quality of healthcare service delivery across all clinical locations.</li>
<li>Serves as point of contact for daily operations issues at all sites across Department of Psychiatry, escalates issues as necessary to appropriate leadership.</li>
<li>Must be able to travel between sites across the Westchester/Manhattan area (as well as any future sites). Conducts site visits periodically to ensure that each site is acting in accordance with the Department and institution regulations and guidelines. Visits to ensure that all sites feel connected to the main campus.</li>
<li>Works with site and practice managers to address staffing needs, and to anticipate future growth opportunities.</li>
<li>Works with site and practice managers to understand workflow challenges and proactively provides solutions.</li>
<li>Financial oversight for offsite clinical locations: Responsible for reconciling and managing discretionary budgets related to operational and administrative expenditures across all site locations. Works with finance team and clinical leaders at each site to prepare and submit site specific budgets on a fiscal year basis while ensuring appropriate compliance and adherence to department and institutional policy.</li>
<li>Multi-site management and workforce leadership: Oversees Practice Managers to ensure patient workflow pathways are appropriately documented for each location and clinical program.</li>
<li>Organizational and workflow design and efficiency: Coordinates with senior clinical leadership and Patient Intake team and Call Center to ensure that patients are appropriately triaged and have access to the Columbia Doctors Psychiatry clinical services.</li>
<li>Leadership presence and influence: Liaises with clinical services administration and VC for Clinical Affairs to ensure that administrative and HR processes are aligned and streamlined. Ensures effective and efficient communication between all parts of the Department as outlined in the reorganizational plan.</li>
</ul>
<p><b>Core Leadership &amp; Management Competencies</b></p>
<div>
<ul><li><b>Healthcare Operations Leadership</b><br>
<ul><li>Ability to lead and sustain high-performing outpatient clinical operations across multiple sites.</li><li>Experience operating within complex academic medical center and multi-affiliate environments (University, hospital, state, foundation).</li><li>Capacity to align operational execution with departmental mission, ethos, and strategic goals.</li></ul></li></ul>
<ul><li><b>People Management &amp; Team Development</b><br>
<ul><li>Proven ability to supervise and develop managers (e.g., Practice Managers) across geographically dispersed locations.</li><li>Skill in fostering a team-based, collaborative culture in a high-paced environment.</li><li>Experience addressing staffing needs, succession planning, and workforce growth proactively.</li></ul></li></ul>
<ul><li><b>Decision-Making &amp; Judgment</b><br>
<ul><li>Sound judgment in escalating operational issues appropriately.</li><li>Ability to balance standardization with site-specific operational needs.</li><li>Comfort operating with autonomy while partnering closely with senior leadership.</li></ul></li></ul>
</div>
<p><b>Operational &amp; Technical Competencies.</b></p>
<div>
<ul><li><b>Multi-Site Practice Operations Management</b><br>
<ul><li>Expertise in managing daily operations across multiple outpatient clinical locations.</li><li>Ability to standardize workflows, protocols, and patient pathways across sites.</li><li>Experience conducting site visits, compliance checks, and operational audits.</li></ul></li></ul>
<ul><li><b>Process Improvement &amp; Workflow Optimization</b><br>
<ul><li>Ability to identify workflow inefficiencies and design scalable solutions.</li><li>Experience documenting and maintaining standardized patient flow pathways.</li><li>Knowledge of operational best practices to enhance patient and provider satisfaction.</li></ul></li></ul>
<ul><li><b>Financial &amp; Budget Management</b><br>
<ul><li>Experience managing discretionary operational budgets.</li><li>Ability to prepare, reconcile, and monitor site-specific budgets in collaboration with finance and clinical leadership.</li><li>Understanding of fiscal compliance within institutional and departmental policy frameworks.</li></ul></li></ul>
<ul><li><b>Health Information Systems &amp; Data Literacy</b><br>
<ul><li>Working knowledge of EPIC and its role in clinical operations, access, and workflow management.</li><li>Ability to partner with intake teams, call centers, and clinical leadership using data to support patient access and triage.</li></ul></li></ul>
</div>
<p><b>Interpersonal, Communication &amp; Organizational Competencies</b></p>
<div>
<ul><li><b>Cross-Functional Collaboration</b><br>
<ul><li>Ability to liaise effectively with clinical leadership, finance, HR, patient intake, call centers, and central administration.</li><li>Skill in coordinating across departments and affiliates to ensure alignment and streamlined processes.</li></ul></li></ul>
<ul><li><b>Communication &amp; Influence</b><br>
<ul><li>Clear, professional communication with internal and external stakeholders.</li><li>Ability to translate operational issues into actionable recommendations for senior leadership.</li><li>Strong interpersonal skills to build trust across clinical and administrative teams.</li></ul></li></ul>
<ul><li><b>Compliance &amp; Regulatory Awareness </b>&bull; Understanding of HIPAA, Joint Commission requirements, and institutional compliance expectations.<br>
<ul><li>Ability to ensure site-level adherence to regulatory, privacy, and security standards.</li><li>Comfort operating in highly regulated clinical environments.</li></ul></li></ul>
</div>
<p><b>Personal Effectiveness Competencies</b></p>
<div>
<ul><li><b>Adaptability &amp; Resilience</b><br>
<ul><li>Ability to manage competing priorities across multiple sites.</li><li>Comfort with frequent travel and on-site presence requirements.</li><li>Flexibility in responding to evolving operational and organizational needs.</li></ul></li></ul>
<ul><li><b>Accountability &amp; Service Orientation</b><br>
<ul><li>Strong sense of ownership for operational outcomes.</li><li>Commitment to patient access, quality, and service excellence.</li><li>Reliability as an essential, on-site leader in clinical operation.</li></ul></li></ul>
<ul><li>Perform other related duties and responsibilities as assigned/requested.</li></ul>
</div>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor's degree required or equivalent in education and experience, plus 5 years related experience.</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Master's degree preferred.</li>
<li>EPIC Familiarity.</li>
<li>Experience with Psychiatry preferred.</li>
</ul>
<p></p><p>Other Requirements</p>
<ul>
<li>Must successfully complete online systems training requirements.</li>
<li>Strong organizational skills, ability to set priorities and manage multiple competing priorities concurrently.</li>
<li>High degree of attention to detail.</li>
<li>Foster credibility and establish collaborative working relationships with customers, management peers, and staff.</li>
<li>Clear and concise written and verbal communication.</li>
<li>Demonstrated working expertise with Microsoft Office products, especially proficiency with Excel.</li>
<li>Prior experience with complex budgeting, fiscal monitors and controls.</li>
<li>Proven ability to work on highly complex, time sensitive projects with limited direction, meeting critical deadlines.</li>
<li>Demonstrated acute attention to detail, critical thinking and judgement, as evidenced by minimal errors in complex reports.</li>
<li>Well-developed critical thinking skills.</li>
<li>Well-developed ability to exercise discretion.</li>
<li>Approaches situations with self-confidence.</li>
<li>Adaptable to diverse personalities and situations.</li>
<li>Can tolerate ambiguity.</li>
<li>Ability to have difficult conversations with grace and poise.</li>
<li>Good judgement: ability to think through a situation and plan a credible course of action.</li>
<li>Curious of mind; likes to learn.</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Director, Operations

Information Technology Senior Management Forum

<div><div><p>Posted Date</p>
<p>4/07/2026</p>
</div><div><p>Description</p>
<div>Principal Coordinator, Support Operations<p>
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:</p><ul><li>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</li><li>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</li><li>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</li><li>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</li><li>
Assist with onboarding of new Agents by training and allow others to shadow</li><li>
Perform other tasks as needed and instructed by your manager</li></ul><p>
Basic Qualifications:</p><ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of remote help desk support experience</li></ul><p>
Preferred Qualifications:</p><ul><li>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</li><li>
2+ years of remote help desk support experience</li><li>
1+ year of Mac support experience</li><li>
1+ year of Windows OS support experience</li><li>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</li></ul><p><i>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).</i></p><p>
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.</p>
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations<p></p><p><br>
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.</p><p>
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p>
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.<p>
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p><p>
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com</p><p>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.</p><p>
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p>
Principal Coordinator, Support Operations<p>
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:</p><ul><li>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</li><li>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</li><li>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</li><li>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</li><li>
Assist with onboarding of new Agents by training and allow others to shadow</li><li>
Perform other tasks as needed and instructed by your manager</li></ul><p>
Basic Qualifications:</p><ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of remote help desk support experience</li></ul><p>
Preferred Qualifications:</p><ul><li>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</li><li>
2+ years of remote help desk support experience</li><li>
1+ year of Mac support experience</li><li>
1+ year of Windows OS support experience</li><li>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</li></ul><p><i>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).</i></p><p>
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.</p>
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations<p></p><p><br>
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.</p><p>
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p>
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.<p>
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p><p>
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com</p><p>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.</p><p>
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p></div>
</div><div><p>Salary</p><p>
75,400.00 - 86,100.00 Annual</p>
</div><div></div><div><div><p>Type</p><div><p>
Full-time</p></div></div></div></div>

Principal Coordinator, Support Operations

Capital One

<div>Principal Coordinator, Support Operations<p></p><p>
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:</p><p></p><ul><li><p>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</p></li><li><p>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</p></li><li><p>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</p></li><li><p>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</p></li><li><p>
Assist with onboarding of new Agents by training and allow others to shadow</p></li><li><p>
Perform other tasks as needed and instructed by your manager</p></li></ul><p></p><p>
Basic Qualifications:</p><ul><li><p>
High School Diploma, GED or equivalent certification</p></li><li><p>
At least 1 year of remote help desk support experience</p></li></ul><p></p><p>
Preferred Qualifications:</p><ul><li><p>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</p></li><li><p>
2+ years of remote help desk support experience</p></li><li><p>
1+ year of Mac support experience</p></li><li><p>
1+ year of Windows OS support experience</p></li><li><p>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</p></li></ul><p></p><p><i>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).</i></p><p></p><p>
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.</p><p></p>
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations<p></p><p><br>
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.</p><p></p><p>
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p><p></p>
This role is expected to accept applications for a minimum of 5 business days.<p></p>
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.<p></p><p>
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p><p></p><p>
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com</p><p></p><p>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.</p><p></p><p>
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p></div>

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