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sales operations manager

Scality

<div><div><div><p>Scality solves organisations&rsquo; biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world&rsquo;s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us on LinkedIn. Visit www.scality.com and our blog.</p>
</div></div>
<div><div><h3 class="jobSectionHeader"><b>About the Role</b></h3><div><div><div>
Scality is seeking an experienced Sales Operations (Revenue Operations) Manager to support our global sales organization. This is a temporary role working closely with teams across the US, France, UK, Germany, Japan, and beyond.</div>
<div><br>
In this role, you will partner with Finance, Sales Leadership, and the broader Sales team to execute key operational processes that drive revenue efficiency. Core responsibilities include quoting, order processing, commission support, and maintaining critical sales systems and workflows.</div>
<div><br>
This position requires strong attention to detail, the ability to operate in a fast-paced, international environment, and comfort collaborating across multiple time zones. An interest in leveraging AI tools to enhance sales processes is highly valued.</div></div></div></div></div>
<div><div><h3 class="jobSectionHeader"><b>Job duties will include:</b></h3><div><div><ul>
<li>Manage order processing and entitlement certificate administration</li>
<li>Partner with Finance on sales commission calculations and processing</li>
<li>Issue and manage license activation keys</li>
<li>Support the global sales team in generating quotes</li>
<li>Maintain and support sales tools and systems (e.g., CRM, etc)</li>
<li>Produce and analyze sales reports as needed</li>
<li>Execute Sales Operations miscellaneous initiatives</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Required Skills:</b></h3><div><div><ul>
<li>Minimum 3 years of experience in Sales Operations, Revenue Operations, or a related field</li>
<li>Bachelor&rsquo;s degree (BA/BS) or equivalent experience</li>
<li>Fluent in English (written and spoken)</li>
<li>Strong attention to detail and organizational skills</li>
<li>Analytical mindset with strong mathematical and logical reasoning abilities</li>
<li>Solid understanding of enterprise software pricing models</li>
<li>Proficiency in Microsoft Excel and data analysis/reporting</li>
<li>Experience with CRM systems (Salesforce.com or similar)</li>
<li>Strong communication skills, including interaction with customers and partners</li>
<li>Proven ability to collaborate effectively within a global, cross-functional team</li>
<li>Familiarity with AI tools and interest in applying them to sales processes is a plus</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Life@scality</b></h3><div><div><p>
We offer careers with an opportunity to bridge international borders, an intensely fun environment with smart people.</p>
<p>
We encourage promotion and elevation through training and development programs</p>
<p>
We care for our employees through company supported programs such as, sports and wellness programs, &ldquo;social responsibility&rdquo; programs and generous benefits packages.</p>
<p>
We support team building and get together events through all of our various locations in the world.</p>
<p>
Life at Scality is exhilarating.</p>
<p>
Our internal motto is : &ldquo;<b>work hard, play hard, eat well and amaze the customer!</b>&rdquo;</p>
<p>
Follow us on Twitter and LinkedIn. Visit www.scality.com and our blog.</p><div><br>
</div></div></div></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Sales Operations Manager

Brex

<div>
 <strong>
  Why join us
  <br/>
  <br/>
 </strong>
 Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex&rsquo;s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
 <br/>
 <br/>
 Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We&rsquo;re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
 <br/>
 <br/>
 <strong>
  Finance at Brex
  <br/>
  <br/>
 </strong>
 The Finance team is a strategic engine at Brex. We lead planning, forecasting, capital allocation, and ROI analysis &mdash; partnering across the business to drive clarity and unlock opportunity. We partner across teams at Brex to ensure our business is building and planning with the same dream big goals throughout our entire organization. We&rsquo;re not here to report on outcomes; we shape them. If you want to influence company direction and think long-term about value creation, this is where your ownership starts.
 <br/>
 <br/>
 <strong>
  Where you&rsquo;ll work
  <br/>
  <br/>
 </strong>
 This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in the office - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 As the Finance Manager, Commissions, you will be crucial in driving our company's success by ensuring accurate and effective commission structures and payouts for our sales and revenue teams. Your work will directly impact our salesforce motivation and productivity, helping us achieve our growth targets. You will join our dynamic finance team and collaborate with senior leadership across various departments.
 <br/>
 <br/>
 We are seeking an individual who is passionate about our business, possesses strong analytical skills, and demonstrates strategic thinking to help optimize our commission processes as we expand. The ideal candidate should thrive in tackling challenges and be adept at addressing complex problems with a high degree of organization and attention to detail. Reporting to the Director of Finance, the Finance Manager, Commissions will be key members of the Finance team, responsible for designing, implementing, and managing our commission structures.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists in designing and modeling commission and sales incentive plans. Partner with sales management to provide cost-impact solutions and/or opportunities related to commission/incentive designs.
  </li>
  <li>
   Own the Captivate IQ strategy, implementation, and reporting of commission/incentive processing policies and procedures.
  </li>
  <li>
   Ensure commission and sales incentive payments have been properly processed.
  </li>
  <li>
   Prepare monthly commission and sales incentive payment summary reports for Executive leadership with trend analysis and forecast projections.
  </li>
  <li>
   Analyze sales performance data to provide insights and recommendations to senior leadership on commission-related decisions.
  </li>
  <li>
   Act as a liaison within Finance, fostering alignment with the Sales, Revenue, and Operations teams to ensure commission accuracy and effectiveness.
  </li>
  <li>
   Continuously improve and streamline commission processes to enhance efficiency and transparency.
  </li>
  <li>
   Respond to escalated calls regarding complex commission or sales incentive-related processing problems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BA/BS degree, preferably in Business, Finance, or Accounting
  </li>
  <li>
   4+ years of relevant finance, commissions, revenue operations, or sales operations experience.
  </li>
  <li>
   Experience with implementing and maintaining Captivate IQ.
  </li>
  <li>
   Proven track record of leading a team in a distributed work environment
  </li>
  <li>
   Exceptional communication and interpersonal skills with proven success partnering and collaborating across various functions
  </li>
  <li>
   Experience retrieving and handling large amounts of data in Excel or other database systems
  </li>
  <li>
   Highly self-motivated and stellar work ethic with strong attention to detail
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced analytical skills and significant knowledge and understanding of US GAAP
  </li>
  <li>
   Experience working in a SaaS company or other recurring revenue model business
  </li>
  <li>
   Experience with Salesforce, Looker, and Hex
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The expected salary range for this role is $155,000-$194,000 USD. However, the starting base pay will depend on a number of factors, including the candidate&rsquo;s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
 <br/>
 <br/>
 <em>
  Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
 </em>
</div>


Finance Manager, Commissions

Daisy

<div>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we&rsquo;ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people&rsquo;s lives
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 We&rsquo;ve grown quickly, largely through organic demand and referrals, and are now focused on tightening and scaling our sales motion. We&rsquo;re looking for a hands-on Sales Lead - someone who can both close deals and build the sales foundation for the next stage of growth.
 <br/>
 <br/>
 This role is ideal for a strong individual with 10+ years of experience who is ready to step into a broader leadership role. You&rsquo;ll continue to run deals yourself while owning how Daisy sells: playbooks, pricing iteration, qualification standards, and collaboration with Marketing, Operations, and Product.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and close a meaningful portion of inbound sales opportunities
  </li>
  <li>
   Build and continuously refine Daisy&rsquo;s sales playbook
  </li>
  <li>
   Iterate on pricing, packaging, and deal structure in partnership with leadership
  </li>
  <li>
   Define qualification standards and improve conversion from SQL to close
  </li>
  <li>
   Partner closely with Marketing to align messaging, lead quality, and funnel performance
  </li>
  <li>
   Work with Operations to ensure deals are structured for long-term success and scalable execution
  </li>
  <li>
   Analyze funnel performance, identify bottlenecks, and improve close rates across the pipeline
  </li>
  <li>
   Hire, coach, and support Account Executives as the team grows
  </li>
  <li>
   Help create a clear, repeatable sales process that new hires can ramp into quickly
  </li>
  <li>
   Play a key role in shaping how Daisy sells and scales in a traditionally outdated industry with a superior product
  </li>
  <li>
   Leverage strong inbound demand to drive efficient, high-quality growth
  </li>
  <li>
   Build strong cross-functional collaboration across Sales, Marketing, and Operations to improve outcomes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of B2B sales experience
  </li>
  <li>
   Proven closer with experience running full sales cycles
  </li>
  <li>
   Comfortable selling to multiple stakeholders and decision-makers
  </li>
  <li>
   Experience building or refining sales processes
  </li>
  <li>
   Analytical and curious - you like understanding why deals win or lose
  </li>
  <li>
   Hands-on mindset with interest in growing into broader leadership
  </li>
  <li>
   Startup experience strongly preferred
  </li>
  <li>
   Real estate or proptech experience is a plus, not required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation:
  <br/>
  <br/>
 </strong>
 The salary range for this position is $200K - $300K OTE, depending on experience and qualifications. We also offer a competitive benefits package, which will be discussed during the interview process.
</div>


Sales Lead

Google

<div>Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.<br>
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>New York, NY, USA; Mountain View, CA, USA; San Francisco, CA, USA</b>.<h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.<br>
</li>
<li>4 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.</li>
<li>4 years of experience in data analytics, marketing analytics, management consulting, sales operations, business strategy or corporate advisory role.</li>
<li>Experience with SQL, data visualization, and dashboard development.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Master's degree or MBA in Engineering, Computer Science, Mathematics, Physics, Statistics, Economics, Finance, or a similar quantitative field.</li>
<li>Experience with controlled experiments, causal studies, etc.</li>
<li>Familiarity with Google Ads Products, or experience building reporting to support sales teams, including reporting within connect sales.</li>
<li>Ability to build effective presentations and briefing documents to communicate insights and influence decision making.</li>
<li>Excellent written, verbal, and visual communication skills, with the ability to translate complicated analysis to non-technical audiences.</li>
<li>Excellent technical and problem-solving skills, including Python, R, advanced statistics, and data science.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2>
As a part of the Google Customer Solutions (GCS) Sales and Strategy team, you will provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, help teams drive partnerships and new initiatives forward, and drive sustainable business growth and product adoption. You will stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.Google Customer Solutions (GCS) sales teams are trusted advisors and sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you&rsquo;ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.<div></div><div><br>
The US base salary range for this full-time position is $124,000-$177,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</div><div></div><div><br>
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</div></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Extract interpretable insights through sophisticated business analyses and advanced modeling.</li>
<li>Design processes, tools, and operating cadences to achieve organizational outcomes.</li>
<li>Develop comprehensive sales, product, or business strategies that solve business issues and address the needs of customers and stakeholders across various functions to drive incremental growth.</li>
<li>Present data-driven recommendations to leadership and the broader organization through polished presentations and identifying key takeaways.</li>
<li>Define actionable plans and roadmaps and align cross-functional stakeholders to drive successful implementation of change initiatives.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Business Analyst

Uber

<div>The Strategic Headcount Planning Manager sits at the center of Uber for Business' global GTM (Go To Market) organization, owning the operating model that drives how headcount is planned, deployed, and governed across regions. The role combines strategic workforce planning with hands-on operational execution - ensuring the business has the right people, in the right roles, at the right time, while maintaining a high bar for data integrity, process rigor, and cross-functional alignment.
<br>
<br>
This is a unique opportunity that is not a purely strategic or purely operational role - it requires both. As a member of the Strategy &amp; Planning team, this individual will act as a connective tissue across Sales Leadership, Strategy &amp; Planning, Finance, Recruiting, and People teams to translate business priorities into actionable headcount plans, while also owning the systems, processes, and day-to-day mechanics that bring those plans to life.
<br>
<br>
<b>Headcount Strategy &amp; Planning
</b><ul><li>Own global headcount planning for U4B GTM teams, translating business targets into structured, scenario-based workforce plans
</li><li>Partner with Sales Leadership, S&amp;P, and Finance to align on investment strategy, hiring timelines, and prioritization across regions and segments
</li><li>Build and maintain forward-looking models that incorporate attrition, internal mobility, and hiring capacity
</li></ul><b>Headcount Governance &amp; Operating Cadence
</b><ul><li>Own the end-to-end headcount lifecycle, including requisition approvals and enforcing governance for backfills and new requests.
</li><li>Establish a consistent operating cadence, evolving headcount reviews into decision-oriented forums that surface risks and tradeoffs early.
</li><li>Maintain a single source of truth for all headcount data across regions and functions and partner with Finance to ensure alignment between headcount plans and financial targets
</li></ul><b>Systems, Data &amp; Reporting
</b><ul><li>Own design and ongoing hygiene of headcount trackers and planning models (Google Sheets, etc.) that serve as decision-grade tools for leadership
</li><li>Ensure data accuracy and consistency across systems (e.g., Workday, recruiting systems, finance tools)
</li><li>Deliver clear, executive-ready reporting on headcount performance and hiring progress to plan
</li><li>Manage approvals, documentation, and coordination across multiple tools and stakeholders
</li></ul><b>Operational Excellence &amp; Continuous Improvement
</b><ul><li>Identify gaps and inefficiencies in current processes and implement scalable solutions
</li><li>Improve how headcount is tracked, forecasted, and governed over time
</li><li>Build repeatable frameworks and playbooks for workforce planning and execution
</li><li>Balance strategic priorities with day-to-day operational needs, ensuring nothing falls through the cracks
</li></ul><b>Basic Qualifications
</b><ul><li>6+ years of experience in program management, strategy &amp; operations, workforce planning, or similar roles
</li><li>Advanced proficiency in Google Sheets / Excel and strong analytical skills, with experience building/managing data models, complex formulas, and data trackers
</li><li>Highly detail oriented with the ability to ensure data is consistent, scalable, and reliable across complex, interconnected sources
</li><li>Experience working in complex, cross-functional environments with senior stakeholders
</li><li>Bachelor's degree
</li></ul><b>Preferred Qualifications
</b><ul><li>Experience in headcount planning, sales operations, or workforce strategy within a global organization
</li><li>Ability to operate at both strategic and operational levels - from executive planning to detailed execution
</li><li>Experience driving structured planning processes (e.g., annual planning, quarterly reviews)
</li><li>Familiarity with tools such as Workday, recruiting systems, and finance planning tools
</li>Clear and concise communicator with the ability to translate data into actionable insights<br>
<li>
</li></ul><br>
<br>
For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Strategic Headcount Planning Manager, Uber for Business

Apple

<p>At Apple, we focus deeply on our customers&rsquo; experience. Apple Ads brings this same approach to advertising, helping people find exactly what they&rsquo;re looking for and helping advertisers grow their businesses.<br>
<br>
Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes-from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.<br>
<br>
We are looking for an experienced Data Pipeline Engineer to support our growing advertising business. In this role, you will work within our Apple Ads Sales Operations team to support and empower the sales analytics organization by leveraging your business knowledge and context to build data pipelines powering internal reporting and tools.<br>
<br>
<b>Description</b><br>
<br>
A successful candidate will have deep experience in building data pipelines to support analytics and reporting across a globally distributed sales team. The role requires both a broad knowledge of existing analytical techniques and strong business insight. You&rsquo;ll be working on projects where tools and methods are used to drive real-world business value, using creativity to invent and customize when necessary.&quot;,&quot;responsibilities&quot;:&quot;Use modern tools and technologies to build reliable and performant pipelines for reporting and analytics<br>
<br>
Automate and optimize existing analytic workloads by recognizing patterns of data and technology usage - driving the generation of insights from complex data in support of our global sales organization<br>
<br>
Collaborate closely with business stakeholders to understand their priorities, support the rollout of sales strategies, and build foundational data sets that directly support strategic decision-making<br>
<br>
Partner cross-functionally within Apple Ads to ensure proper data quality, availability and governance.<br>
<br>
Build and enhance internal business intelligence, data visualization and reporting capabilities.<br>
<br>
Support the rollout of sales strategies by building foundational data sets and analyses, incorporating a focus on measuring outcomes and success.<br>
<br>
Must be able to work in a rapidly changing and dynamic environment<br>
<br>
<b>Preferred Qualifications</b><br>
<br>
Advanced education degree in data science, statistics, economics, computer science or other quantitative field<br>
<br>
Experience in Ad Tech or digital advertising<br>
<br>
Strong track record of building data pipelines<br>
<br>
Ability to understand and contextualize the needs of key business stakeholders and translate those requirements into scalable data models that support analytics and reporting<br>
<br>
Exceptional written and verbal communication skills<br>
<br>
<b>Minimum Qualifications</b><br>
<br>
4+ years of relevant industry experience using analytics to solve business problems<br>
<br>
Fluency with SQL for coding and database querying<br>
<br>
Experience with DBT<br>
<br>
BS in data science, statistics, economics, computer science or other quantitative field<br>
<br>
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .<br>
<br>
<b>Pay &amp; Benefits</b><br>
<br>
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $213,700, and your base pay will depend on your skills, qualifications, experience, and location.<br>
<br>
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.<br>
<br>
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.</p>

Data Pipeline Engineer, Apple Ads Sales Ops

D. E. Shaw & Co. - Investment Firm

Venture Studio – Portfolio
<br>New York
<br><br>
Vitruvio is a tech-enabled financial operations provider for the insurance industry, launching out of the D. E. Shaw group. The company seeks a senior operations manager to play a critical leadership role, responsible for the day-to-day management of operational workflows, team performance, and service delivery quality. Reporting to the co-founder and head of operations, this role offers the chance to serve as the operational backbone of the team, bridging strategy and execution while maintaining the standards that define Vitruvio's client experience. The role is with Vitruvio, not the D. E. Shaw group. As a portfolio company of the D. E. Shaw group’s venture studio, DESCOvery, Vitruvio benefits from the firm’s entrepreneurial expertise and network. Please note that Vitruvio will be reviewing all applications and making hiring decisions independently of the D. E. Shaw group.
<br><br>
What you’ll do day-to-day
<br><br>
Oversee the operations and servicing team, ensuring tasks are assigned, prioritized, and completed in accordance with established workflows, timelines, and service standards.
<br><br>
Maintain visibility into all active client engagements and flag emerging issues to the head of operations in a timely manner.
<br><br>
Serve as the first layer of escalation support for team members encountering complex client situations, technical challenges, or interpersonal issues.
<br><br>
Provide direct day-to-day leadership and coaching to team members, fostering a culture of accountability, continuous improvement, and professional growth, including regular check-ins with direct reports.
<br><br>
Support onboarding of new team members by ensuring training plans are followed and knowledge transfer is thorough.
<br><br>
Provide regular status updates, reports, and summaries on team performance, client status workload, and any risks or opportunities on the horizon.
<br><br>
Partner with the head of operations to identify inefficiencies in current workflows and develop actionable improvement plans, including evaluating tools and technologies to increase performance.
<br><br>
Document process changes and updates, ensuring the team is trained and aligned on new procedures and there are records of escalation patterns.
<br><br>
Who we’re looking for
<br>At least five years of experience in an operations, team lead, or supervisory role, ideally within a financial services, bookkeeping, or professional services environment.
<br>CPA or relevant proven accounting and/or bookkeeping experience, with a track record in the insurance industry or supporting insurance agency clients.
<br>Demonstrated ability to manage teams, balance competing priorities, and maintain high-quality output in a fast-paced, high-growth setting.
<br>Solid problem-solving skills and keen attention to detail.
<br>Excellent written and verbal communication skills, including the ability to communicate clearly with both internal team members and external clients.
<br>Experience with process documentation and standard operating procedure development.
<br>Proficiency with project management and collaboration tools (e.g., Monday.com, Google Workspace, Microsoft 365).
<br>The expected annual base salary for this position is $90,000 to $115,000. We offer comprehensive benefits coverage, unlimited PTO, and remote work.
<br><br>
The D. E. Shaw group is an equal opportunity employer.
<br><br>
The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience and educational background.
<br><br>
European Union (EU), United Kingdom (UK), California, Hong Kong, Singapore, or Shanghai candidates should refer to the corresponding linked privacy notice.
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The D. E. Shaw group may collect, use, hold, transfer, and process candidates’ resumes and associated information (including personal information contained therein) for purposes reasonably related to their application, including without limitation: review and management of employment applications and supporting materials; administration and management of offers to and communication with candidates; and administration, management, and improvement of the recruiting operations of the D. E. Shaw group; and/or where reasonably required in connection with a proposed sale, spin-out, reorganization, or outsourcing of all or some of the business of the D. E. Shaw group. The D. E. Shaw group will not use such information for purposes unrelated to the foregoing, such as direct marketing of third-party products to candidates, without candidate consent. As used herein, the term “personal information” is meant to broadly describe information identifying or relating to a specific individual; it is intended to encompass “personal data,” “sensitive personal data,” and “personally identifiable information” and similar terms, as those terms are defined by law in the jurisdictions in which the D. E. Shaw group operates.
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The D. E. Shaw group may transfer such personal information within and outside the country and jurisdiction of the locations where the D. E. Shaw group maintains offices, to other D. E. Shaw group affiliates, to government and regulatory authorities, and to third parties which provide or may provide support and/or services to the D. E. Shaw group and for the purposes set forth above. The persons who may have access to this personal information are other employees of the D. E. Shaw group, in connection with the performance of their duties of employment, and the other parties listed above, in connection with the business of the D. E. Shaw group. (Of course, candidates will be considered for employment opportunities only in those countries in which they express interest.)
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The D. E. Shaw group will use reasonable care to maintain the confidentiality of personal information (including appropriate technical measures against unauthorized or unlawful processing and against accidental loss or destruction of, or damage to, such information) and will retain such data as required by applicable law or regulation. Candidates have the right to request access to, and correction of, their personal information in accordance with applicable law; any such request should be submitted to recruiting-inquiries@deshaw.com. Candidates who have submitted a resume to the D. E. Shaw group and do not wish to proceed with their applications should email cvwithdraw@deshaw.com. Personal information of candidates who have been the subject of background checks may have been transferred in accordance with applicable regulations, and any concerns with such transfers should be submitted to backgroundcheck-inquiries@deshaw.com.
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The D. E. Shaw group may retain candidates’ information for prospective recruiting activities, including sourcing candidates for employment opportunities and for organizing events with prospective candidates, in accordance with our internal data retention procedures. Candidates who do not agree to such future use should email recruiting-inquiries@deshaw.com.
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