manager of operations support - aps mobilizations

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manager of operations support - aps mobilizations Jobs in Chicago

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operations coordinator (part-time)

manager of operations support aps mobilizations

ABM Industries Inc.

<div>ABM Performance Solutions (APS) is ABM&rsquo;s self-delivered operational platform which incorporates all of ABM&rsquo;s offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

The Manager of Operations Support - APS Mobilizations role is responsible for the tactical delivery of managing workstreams, deliverables and tasks detailed in the APS Mobilization template used to launch all new APS client contracts. The role will provide subject-matter expertise to ensure adherence to ABM standards and industry best practices, driving compliance and offering clear guidance to operations teams and mobilization colleagues in support of the new contract and client. The Manager is expected to be a continuous learner who actively monitors industry trends, ABM processes changes, evolving client needs, and operational performance.

The Manager of Operations Support - APS Mobilizations reports to the Senior Manager of Operations &ndash; APS Mobilization Support and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from Letter of Intent or signed contract) through stabilization and ongoing operations in collaboration with the Client Experience and Ops Support Program Manager. 


Travel regularly (up to 75%) to support mobilization oversight, assessments, and operational leadership needs. 


Pay: $103,000 - $130,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program. 


Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management<ul>
<li>Partner with APS Platform Leadership, Portfolio Leads, and cross-functional stakeholders (Procurement, Safety, Finance, HR, Technology) to ensure seamless, strategic mobilization execution across all new contracts.</li>
<li>Direct the implementation of APS operational standards, processes, and service delivery frameworks for all new client engagements.</li>
<li>Lead and influence Continuous Improvement initiatives to enhance client outcomes, operational efficiency, workforce readiness, and financial performance.</li>
<li>Collaborate with Business Development, Deal Desk, and Pricing teams to shape operational solutioning, new business proposals, and resource strategies.</li>
<li>Serve as an APS operations subject matter expert, providing authoritative guidance and developing enterprise-wide improvement strategies.</li>
<li>Execute duties directly and through subordinate leaders, operational networks, and IG resources to meet contract and mobilization requirements.</li>
</ul>
Mobilization Leadership &amp; Transition Oversight
<ul>
<li>Lead and oversee all mobilization workstreams to ensure deliverables, timelines, staffing plans, and operational readiness requirements are met.</li>
<li>Direct cross-functional mobilization teams, ensuring alignment of people, processes, and systems during client onboarding and operational start-up.</li>
<li>Provide high-level operational interpretation of contracts, scopes of work, and service-level expectations to ensure proper execution.</li>
<li>Conduct enterprise-level operational assessments, readiness audits, and gap analyses to mitigate risks and ensure Day-1 readiness.</li>
</ul>
CMMS Implementation, Technology Governance &amp; Data Integrity
<ul>
<li>Lead the strategic deployment and governance of CMMS platforms (Corrigo, Maximo, Brightly, Plant Log, etc.) across APS Industry Groups.</li>
<li>Oversee the accuracy and integrity of CMMS data, asset hierarchies, and operational metadata.</li>
<li>Direct the development of Preventative Maintenance programs, SOPs, inspections, and JHAs.</li>
<li>Provide leadership during asset inventories, validation, and tagging to ensure accurate asset registers.</li>
<li>Govern CMMS reporting structures, KPI dashboards, SLA reporting, and analytics.</li>
<li>Drive continuous improvement of CMMS utilization and adoption across APS operations.</li>
<li>Oversee CMMS training strategies and ensure field teams are equipped for success.</li>
</ul>
Facilities Operations Leadership (Hard &amp; Soft Services)
<ul>
<li>Provide strategic operational expertise across Hard Services (HVAC, mechanical, electrical, plumbing, engineering) and Soft Services (janitorial, MAC, mailroom, landscaping, waste management).</li>
<li>Ensure alignment of all mobilized service delivery models with ABM IFS standards, client expectations, and best practices.</li>
<li>Guide teams in developing operational plans and service structures to support long-term success.</li>
</ul>
Vendor &amp; Subcontractor Governance
<ul>
<li>Oversee vendor and subcontractor onboarding and ensure compliance with contractual and ABM standards.</li>
<li>Monitor vendor performance and support corrective action planning when required.</li>
<li>Provide oversight of subcontractor invoices, scopes, renewals, and service verification to ensure financial and operational alignment.</li>
</ul>
Quality, Compliance &amp; Performance Management
<ul>
<li>Lead the development and governance of quality processes and operational standards.</li>
<li>Oversee SLA/KPI monitoring and reporting to ensure compliance with client and organizational expectations.</li>
<li>Provide strategic input into proposals, operational modeling, staffing, and cost structure development for new business.</li>
<li>Ensure physical and digital resources are properly managed to support mobilization success.</li>
</ul>
Talent, Workforce Readiness &amp; Organizational Support
<ul>
<li>Partner with Talent Acquisition and HR to ensure timely recruiting, hiring, onboarding, and training for mobilization needs.</li>
<li>Oversee workforce readiness processes such as time clock configuration, payroll setup, and compliance documentation.</li>
<li>Ensure employees receive required operational, CMMS, and safety training.</li>
<li>Promote a strong operational culture during mobilization and support employee engagement initiatives.</li>
</ul>
Safety Program Leadership &amp; Compliance
<ul>
<li>Provide oversight for the deployment of ABM safety programs at new and transitioning accounts.</li>
<li>Ensure safety documentation, training, hazard assessments, and compliance measures are executed effectively.</li>
<li>Lead or support site safety audits and corrective action plans.</li>
<li>Promote and reinforce a strong safety culture across APS mobilization efforts.</li>
</ul>
Strategic Collaboration, Stakeholder Alignment &amp; Continuous Improvement
<ul>
<li>Collaborate with APS leadership, cross-functional teams, and client-facing partners to ensure mobilization success.</li>
<li>Represent APS in internal and client meetings, presenting updates on readiness, CMMS, performance, and improvement opportunities.</li>
<li>Leverage industry trends, data analytics, and operational insights to refine mobilization strategies continually.</li></ul> 
<ul>
<li>Associate&rsquo;s degree in a related engineering field, former apprenticeship program, or technical trade school</li>
<li>Minimum of 5 years in Facility Service or Building Management (Portfolio/Multi-Site Contract Management preferred)</li>
<li>Minimum of 2 years of experience leading large, multi-disciplined functional teams</li>
<li>Demonstrated knowledge of Integrated Facilities Management Operations</li>
<li>Industry association certification such as CFMP, FMP or equivalent preferred</li>
<li>Proficient in Microsoft Suite and Smartsheet or other project management software</li></ul> 


ABM is an Equal Opportunity Employer. 
ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply.<div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Manager of Operations Support - APS Mobilizations

Clarity Partners

<div>Description:

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!
Clarity Partners is seeking a Human Resources Manager local to Chicago, IL. The HR Manager will oversee and manage all aspects of Clarity Partners&rsquo; HR practices and processes, including employee relations, benefits administration, compliance, onboarding, talent management, and employee engagement. This role requires a strategic HR leader who can partner with leadership while also executing day-to-day HR operations that support positive and productive employee experience. This position will report in a hybrid setting.
Responsibilities:<ul><li>
Oversee the day-to-day operations of the Human Resources function, ensuring operational excellence and efficiency.</li><li>
Collaborate with leadership to align HR strategies, policies, and initiatives with the firm&rsquo;s overall business goals.</li><li>
Lead and manage the full employee lifecycle including recruitment support, onboarding, development, performance management, and offboarding.</li><li>
Develop and implement HR strategies, processes, and initiatives that enhance organizational performance and employee experience.</li><li>
Administer and manage employee benefits programs including enrollment, education, troubleshooting, and vendor coordination.</li><li>
Lead compensation planning, salary benchmarking, and total rewards programs to maintain market competitiveness and internal equity.</li><li>
Oversee call center employee engagement strategies, partnering with leadership to enhance workplace culture, retention, and team performance.</li><li>
Serve as a trusted advisor to leadership and employees, providing guidance on employee relations, conflict resolution, and disciplinary actions when necessary.</li><li>
Monitor and ensure compliance with federal, state, and local employment laws and regulations while maintaining updated HR policies and procedures.</li><li>
Manage HR systems and employee data within the HRIS (Paylocity), ensuring accuracy, confidentiality, and proper record keeping.</li><li>
Plan and support employee engagement initiatives, company events, and programs that foster a strong organizational culture.</li><li>
Identify opportunities to improve HR processes, policies, and organizational effectiveness and help implement strategic improvements.</li><li>
Oversee office management functions and provide guidance to administrative staff to ensure smooth office operations.</li><li>
Support diversity, equity, and inclusion initiatives across the organization.</li><li>
Conduct exit interviews and analyze feedback to identify opportunities for organizational improvement.</li></ul>
Requirements:

Requirements:<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field required; Master&rsquo;s degree preferred.</li><li>
9+ years of progressive Human Resources experience, including experience in an HR leadership or management role.</li><li>
Strong knowledge of HR best practices, employment laws, compliance, and HR operational processes.</li><li>
Experience administering compensation, benefits, and total rewards programs.</li><li>
Proven ability to partner with leadership to develop and implement HR strategies that support business growth.</li><li>
Demonstrated experience managing employee relations matters with professionalism and discretion.</li><li>
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.</li><li>
Excellent interpersonal, communication, and relationship-building skills across all levels of an organization.</li><li>
Experience working with HRIS platforms; Paylocity experience preferred.</li><li>
Proficiency in Microsoft Word, Excel, and PowerPoint.</li><li>
HR certification such as PHR or SPHR preferred.</li><li>
Experience in professional services or consulting environments is a plus.</li></ul>
Clarity is committed to fair and equitable compensation practices. For the Human Resources Manager, the base salary pay range is $120,000 &ndash; $150,000. The range represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting. Compensation will depend upon an individual&rsquo;s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.</div>

Human Resources Manager

Adler University

<div>The Project Coordinator for Strategic Initiatives provides administrative, logistical, and operational support primarily to the Senior Vice President (SVP)/Chief Operating Officer (COO), and to the Office of the President more broadly. Reporting to both the SVP/COO (who also serves in a capacity of Board Secretary) and the Project Manager and Executive Assistant to the President, this role is the primary administrative resource for SVP/COO-driven and board-related projects, priorities, and day-to-day tasks while also supporting presidential office operations in close partnership with and direction from the Project Manager and Executive Assistant to the President.

The work spans four main areas: financial administration (processing and reconciling invoices, expenses, and reimbursements for the Office of the President and Board of Trustees); board logistics and governance support (coordinating meetings, materials, travel, and documentation for the Board of Trustees); communications support (drafting correspondence and providing copyediting and formatting assistance); and general administrative coordination including scheduling, travel, and project tracking.

The dual reporting structure &mdash; the SVP/COO and the Project Manager and Executive Assistant to the President &mdash; ensures that the role is operationally integrated across the office while remaining directly responsive to SVP/COO priorities. Success in this role requires a genuine commitment to collaboration, operational excellence, accuracy, and policy compliance, and an interest in working in a highly collaborative and fast paced, outcomes driven environment. There will be great exposure to leadership and learning opportunities in this role.

Key Responsibilities

SVP/COO &amp; Presidential Office Support (40%)
<ul>
<li>Provide high-quality administrative support to the SVP/COO and the Office of the President, including calendar management, correspondence, document preparation, and day-to-day operational coordination.
</li>
<li>Create project plans and set meetings with teams according to key priority and project deliverables with consultation with the SVP/COO.
</li>
<li>Prepare, format, and proofread executive materials including briefing documents, presentations, reports, and correspondence &mdash; ensuring all materials are polished, accurate, and appropriate for senior leadership audiences.
</li>
<li>Draft initial communications on behalf of the SVP/COO and Office of the President, including internal memos, external correspondence, and other materials requiring a professional and institutional voice.
</li>
<li>Support daily office operations in coordination with the Administrative Manager, Executive Assistant to the President, and other office staff, including phone coverage, visitor management, and office coordination.
</li>
<li>Maintain organized, accurate, and confidential electronic and physical records and files.
</li>
<li>Ensure smooth operations and logistics for meetings and events to maximize time of participants; set up Zoom and Teams meeting links, follow-up to support appropriate meeting attendance, and coordinate to collect, create, and distribute agenda before meetings.
</li>
<li>Serve as a back-up for the President&rsquo;s scheduler.
</li>
</ul>Board of Trustees Logistics &amp; Governance Support (20%)
<ul>
<li>Serve as a primary administrative point of contact for Board of Trustees members and their support teams &mdash; coordinating scheduling, travel, logistics, and communications with professionalism and discretion.
</li>
<li>Support the Board Secretary function by assisting with the preparation and distribution of board and committee materials, meeting minutes, approvals, and governance documentation.
</li>
<li>Coordinate logistics for board meetings and committee meetings &mdash; including space reservations, catering, AV and technology needs, travel arrangements, and on-site support.
</li>
<li>Maintain accurate and current board records, including member contact information, committee assignments, term dates, and governance documentation.
</li>
<li>Assist with planning and execution of board-related events and engagements, ensuring smooth operations from planning through close.
</li>
</ul>Invoice, Expense &amp; Financial Administration (15%)
<ul>
<li>Process, track, and reconcile invoices, receipts, expense reports, reimbursements, and check requests for the Office of the President and Board of Trustees &mdash; with consistent attention to accuracy, timeliness, and compliance with institutional policies.
</li>
<li>Serve as a primary point of contact for reimbursement and reconciliation within the Office of the President, working closely with the Executive Assistant and Administrative Manager to ensure all financial transactions are processed correctly and on schedule.
</li>
<li>Coordinate with the Finance office on invoice approvals, vendor payments, and budget tracking as needed.
</li>
<li>Maintain organized financial records and documentation to support audits, reviews, and reporting.
</li>
</ul>Travel Coordination (5%)
<ul>
<li>Under the direction of the administrative manager, support coordination of domestic and international travel for the President, SVP/COO, and Board of Trustees members &mdash; including itineraries, transportation, lodging, visa or documentation needs, and detailed logistics.
</li>
<li>Anticipate and resolve travel complications proactively, ensuring senior leaders and board members experience seamless, well-managed travel.
</li>
<li>Maintain and reconcile travel-related expenses in accordance with institutional policies.
</li>
</ul>Project &amp; Administrative Coordination (20%)
<ul>
<li>Provide project coordination support for initiatives led by the Office of the President &mdash; tracking timelines, action items, deliverables, and follow-up to ensure nothing falls through the cracks.
</li>
<li>Support administrative compliance and documentation efforts, coordinating communications, maintaining records, and assisting with audits or reviews as needed.
</li>
<li>Provide administrative support to senior leadership team committees or working groups, including scheduling, materials preparation, and documentation.
</li>
<li>Collaborate across departments and constituencies with professionalism and discretion, representing the Office of the President with care and institutional awareness.
</li>
<li>Oversee timekeeping and administrative guidance for student workers, temporary staff, or interns supporting the Office of the President, as assigned.</li></ul> 

Qualifications

Required
<ul>
<li>Prior experience in an administrative, executive support, or operations role &mdash; in a professional, academic, nonprofit, or mission-driven environment.
</li>
<li>Strong organizational, time-management, and multitasking skills; ability to manage multiple priorities accurately in a fast-paced environment.
</li>
<li>Excellent writing, editing, and proofreading skills, with the ability to produce clear, polished materials for senior and governance audiences.
</li>
<li>Experience with or demonstrated ability to quickly learn invoice processing, expense reconciliation, and financial record-keeping.
</li>
<li>Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace.
</li>
<li>High level of professionalism, discretion, and sound judgment in handling confidential information.
</li>
<li> Proactive, self-directed working style with the ability to anticipate needs and act without waiting to be asked.
</li>
<li>Genuine commitment to operational excellence and continuous improvement.
</li>
<li>Collaborative, collegial approach with the ability to work effectively across diverse constituencies and stakeholders.
</li>
<li>A learning mindset and openness to leveraging tools and resources, including AI.
</li><li>Appreciation for and commitment to the mission of Adler University.
</li>
</ul>Preferred
<ul>
<li>Experience supporting a Board of Trustees, governing body, or senior executive in a higher education or nonprofit setting.
</li>
<li>Familiarity with board governance processes, meeting administration, or corporate secretary functions.
</li>
<li>Experience coordinating domestic or international travel for senior leaders.
</li>
<li>Demonstrated curiosity and interest in higher education, mission-driven organizations, or institutional leadership.</li></ul> 

Salary Range: $55,000.00 - $65,000.00

Work Environment (Physical Demands): The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment. 


Universal Core Behaviors:

Commitment to Adler&rsquo;s Mission
<ul>
<li>Acts with personal integrity, honesty, compassion. and integrity in all professional responsibilities.
</li><li>Aligns professional actions with Adler&rsquo;s commitment to community-rooted education, research, and impact.
</li><li>Contributes to a culture that advances health, well-being, and community connection &mdash; locally and globally.
</li><li>Respects and values colleagues and community partners.
</li></ul>Accountability and Excellence
<ul>
<li>Demonstrates results-oriented focus and commitment to quality.
</li><li>Consistently meets deadlines and delivers work of high professional standard.
</li><li>Prioritizes service and responsiveness.
</li><li>Seeks opportunities to improve efficiency, effectiveness, and resource use.
</li><li>Takes ownership of performance, seeks feedback, and accepts responsibility for actions.</li>
</ul>
Communication
<ul>
<li>Communicates with respect, diplomacy, and professionalism.
</li><li>Demonstrates active listening and comprehension.
</li><li>Expresses ideas clearly and effectively in both oral and written forms.
</li><li>Keeps colleagues informed in a timely and transparent manner.
</li></ul>Collaboration and Teamwork
<ul>
<li>Actively contributes to and engages with colleagues, partners, and communities.
</li><li>Builds relationships rooted in respect, empathy, and trust.
</li><li>Demonstrates curiosity, courage, and integrity in guiding work and decisions.
</li><li>Makes thoughtful, informed decisions that balance short-term needs with long-term impact.
</li><li>Works cooperatively with colleagues to achieve collective goals.
</li></ul>Adaptability and Lifelong Learning
<ul>
<li>Approaches challenges with proactive problem-solving.
</li><li>Commits to lifelong learning by continuously developing skills, knowledge, and effectiveness.
</li><li>Supports and adapts to evolving needs in the work environment.
</li></ul>Partnership with Supervisors
<ul>
<li>Engages supervisors as partners in achieving goals.
</li><li>Fosters open, respectful communication to maintain alignment and clarity.
</li>Seeks guidance and feedback when appropriate while demonstrating initiative and accountability. 
<li>
 </li></ul>Equal Opportunity Employer

It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.</div>

Project Coordinator, Strategic Initiatives

Insight Global

<div>
 
 
 Senior Operations Manager
 
 
 
 
 
 
 
 Type:
 
 Perm / Full-time
 
 
 
 Worksite Location:
 
 Onsite in McCook, IL (southwest of Chicago)
 
 
 
 Salary:
 
 110,000 - 130,000
 
 
 
 
 
 
 Shift:
 
 
 <ul>
 <li>
 Weekend Day Shift, Friday - Sun, 5:30-6pm
 </li>
 <li>
 Mon-Friday 6-5pm
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 Insight Global is seeking an Sr. Operations Manager for one of their premier clients in the McCook, IL area. This Sr. Operations manager will be helping standing up a new 1 million square foot warehouse for one of the customers largest clients. This ideal person will have previous experience supporting 3 PL clients. He/she will need to have experience with P&amp;L and also keeping track of inventory. This role will require to meet with Director of Operations day to provide warehouse updates but also require the employee to work on the floor. The ideal employee will have experience running a warehouse with 100+ employees.
 
 
 
 
 
 
 REQUIRED SKILLS AND EXPERIENCE
 
 
 
 &bull;10+ years of experience in a Operations Management role
 
 
 &bull;In previous roles have experience with P&amp;L
 
 
 &bull;Experience supporting 3PL warehouses &amp; management of inventory
 
 
 &bull;Comfortable meeting with the customers client daily Experience tracking KPI and Metrics
 
</div>

Warehouse Operations Manager

First Stop Health

<div>
 
 Description
 
 
 
 
 About Us:
 
 
 
 On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.
 
 
 First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
 
 
 First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
 
 
 
 Job Description
 
 
 
 The
 
 Manager of Customer Support
 
 leads the customer support team in delivering exceptional service within a virtual healthcare environment. This role ensures high-quality, timely support for patients, members, employer clients, and partners while maintaining compliance with healthcare regulations (e.g., HIPAA). The Manager drives operational excellence, team performance, and continuous improvement to support a seamless virtual care experience.
 
 
 
 Responsibilities
 
 
 
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Hire, train, and coach customer support representatives in a healthcare-focused environment
 </li>
 <li>
 Develop team expertise in virtual care workflows, care navigation, and member engagement
 </li>
 <li>
 Foster a compassionate, patient-first culture
 </li>
 <li>
 Conduct regular performance evaluations and professional development planning
 
 
 </li>
 </ul>
 
 Operations &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Oversee daily support operations across phone, chat, email, and digital platforms
 </li>
 <li>
 Ensure timely resolution of patient, member, and client inquiries
 </li>
 <li>
 Manage escalations related to care access, referrals, billing questions, and service concerns
 </li>
 <li>
 Partner with clinical, operations, and client success teams to ensure continuity of care
 
 
 </li>
 </ul>
 
 Compliance &amp; Quality Assurance
 
 
 
 <ul>
 <li>
 Ensure all support activities comply with HIPAA and data privacy requirements
 </li>
 <li>
 Monitor documentation accuracy and adherence to internal protocols
 </li>
 <li>
 Maintain quality assurance standards and conduct regular audits
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and analyze key metrics (e.g., response time, resolution time, CSAT, first contact resolution)
 </li>
 <li>
 Identify trends in member issues and proactively recommend improvements
 </li>
 <li>
 Provide regular reporting and insights to senior leadership
 
 
 </li>
 </ul>
 
 Process Improvement &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Improve workflows to enhance efficiency and patient experience
 </li>
 <li>
 Collaborate with Product and Technology teams to optimize support tools and digital touchpoints
 </li>
 <li>
 Identify recurring issues and drive root-cause solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred or equivalent experience
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;7+ years of customer support experience, including leadership
 </li>
 <li>
 Experience in healthcare required, telehealth or digital health highly preferred
 </li>
 <li>
 Strong understanding of HIPAA and healthcare compliance requirements
 </li>
 <li>
 Experience with CRM and support platforms (e.g., Zendesk, Salesforce, care management systems)
 </li>
 <li>
 Strong analytical and problem-solving skills
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Patient-centered mindset
 </li>
 <li>
 Leadership and team development
 </li>
 <li>
 Operational and process excellence
 </li>
 <li>
 Healthcare compliance awareness
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Strong communication and emotional intelligence
 
 
 </li>
 </ul>
 First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
 
 
 To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com
</div>

Manager of Customer Support

Wattage

Part-Time Front Desk AssociateFront Desk Associate (Part-Time) Wattage Chicago, IL 60642 (Fulton Market)$18&ndash;$22 an hour | Part-time | In-personPosition OverviewWattage is a premium personal training and physical therapy studio located in the heart of Chicago&rsquo;s Fulton Market district. We provide a high-touch, results-driven experience for athletes, professionals, and rehabilitation clients.We are looking for a reliable and experienced Front Desk Associate to manage the daily flow of the studio and serve as the first point of contact for our clients and visitors. This role is ideal for someone who is highly organized, personable, and comfortable managing both client-facing interactions and operational responsibilities.Position DetailsLocation: 1044 W Kinzie St, Chicago, IL 60642Schedule: Monday &ndash; Friday, 12:00 PM - 5:00 PMHours: ~25 hours per weekPay: $18&ndash;$22 per hourReports to: General ManagerKey ResponsibilitiesClient Experience &amp; Front Desk Management<ul><li>Serve as the first point of contact for all clients and visitors, providing a warm and professional welcome</li><li>Answer incoming phone calls and respond to inquiries about services, scheduling, and studio offerings</li><li>Manage prospective client interactions, including intake calls and gathering initial information</li><li>Provide tours of the facility and help guide new clients through the onboarding process</li><li>Ensure every client interaction reflects the high-touch service Wattage is known for</li></ul>Administrative &amp; Scheduling Coordination<ul><li>Manage appointment scheduling and assist with trainer calendar coordination</li><li>Maintain accurate client records within the scheduling system</li><li>Handle point-of-sale transactions and membership purchases</li><li>Communicate scheduling updates and relevant studio information to clients and staff</li></ul>Studio Operations<ul><li>Maintain an organized, welcoming, and professional front desk and lobby environment</li><li>Support daily operational flow of the studio and assist trainers and staff as needed</li><li>Monitor supplies and communicate inventory needs to management</li><li>Assist with general studio upkeep including cleaning, laundry, and restocking towels and linens</li></ul>Team &amp; Event Support<ul><li>Coordinate with trainers and staff to ensure smooth daily operations</li><li>Assist with organizing studio events, workshops, and special programming</li><li>Support the General Manager with administrative tasks and day-to-day logistics</li></ul>Social Media &amp; Digital Support (Preferred, Not Required)<ul><li>Assist with managing studio social media accounts such as Instagram and Facebook</li><li>Work with the General Manager to curate and publish content that reflects the Wattage brand</li><li>Help maintain and update the Wattage website through Squarespace (editing information, updating photos, posting blogs, etc.)</li></ul>Qualifications<ul><li>1+ years of customer service, hospitality, or front desk experience preferred</li><li>Experience in a fitness studio, wellness clinic, hospitality environment, or similar client-facing setting is a plus</li><li>Strong organizational and multitasking skills</li><li>Professional communication skills, both in person and on the phone</li><li>Reliable, punctual, and able to work independently</li><li>Comfortable using scheduling systems and basic administrative software</li><li>Interest in fitness, health, or wellness is a plus</li></ul>Why Wattage<ul><li>Work in one of Chicago&rsquo;s most dynamic neighborhoods in Fulton Market</li><li>Join a tight-knit, professional team that values high-level service and community</li><li>Consistent weekday schedule</li><li>Employee gym and recovery room access</li></ul>How to ApplySubmit your resume along with a brief note to info@wattagept.com introducing yourself and your availability. We look forward to hearing from you.Job Type: Part-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Employee discount</li></ul>Ability to Commute:<ul><li>Chicago, IL 60642 (Required)</li></ul>Work Location: In person

Part Time Front Desk Associate

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2>
Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training &mdash; our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.
Job overview and responsibilities
The Manager of Pilot Award Optimization leads the strategic planning and team production processes involved with the monthly pilot schedule award cycle. The monthly award translates thousands of individual pilot bid preferences into a legal, staffed monthly flying schedule for each pilot. This manager is responsible for leading the team that creates these monthly awards, as well as delivering optimal reserve award coverage across each pilot category, delivering new technology capabilities to enhance our optimization software, and partnering with key stakeholders across United to ensure that a successful award is produced for our pilot population each month. 
The manager serves as an integral stakeholder across the Crew Planning production cycle, with the collective goal of producing a strong schedule for our Crew Scheduling colleagues. Through partnership with Workforce Planning, Flight Training Scheduling, Fatigue Management, Digital Technology, and pilot union leadership, this role navigates delivering schedule needs from our pilots alongside contractual and plan requirements to support a strong operation. The manager will also be focused on the continued growth and development of the five planners who create monthly awards. 
The manager works closely with Digital Technology and our technology providers to enhance and evolve our optimization tools, shaping the future of pilot awarding. He/she will also work to build our next generation of reporting, presentations, and data analysis capabilities to enable continuous improvement of our planning and awarding.<div><ul><li> 
Lead the team through the monthly plan production cycle related to trip awards, ensuring close coordination, accuracy and contractual adherence to achieve the plan&rsquo;s expectations</li><li>Work cross-functionally throughout United (e.g., Workforce Planning, Training Scheduling, Fatigue Management, Digital Technology, union leadership) to ensure viability and efficiency of pilot awards</li><li>Manage and coach a team of planners to support their growth, development, and technological capabilities in the crew award optimization space.</li><li>Develop the group&rsquo;s capabilities of data management, visualizations, and learnings from each successive pilot award schedule to enhance our future plans, including crew preference learnings, measuring success of each category&rsquo;s monthly awards, and analyzing monthly reserve coverage for the operation.</li><li>Strategically identify product and process improvement opportunities, generate new ideas for product development, and evaluate and support new technology implementation</li></ul></div><h2 class="jobSectionHeader">
Qualifications</h2><div>
What&rsquo;s needed to succeed (Minimum Qualifications): 
<ul><li>Bachelor's degree or 4 years of relevant work experience</li><li>Aviation/Aeronautics, Supply Chain, Statistics, Economics, Operations Research, Engineering, Business, Computer Sciences, Logistics/Transportation, or related fields</li><li>3+ years of experience in related role</li><li>5+ years of airline/aviation business experience, or related field</li><li>Excel proficiency and strong data analysis skills</li><li>Powerpoint experience related to data visualization and storytelling with data</li><li>Strong leadership, communication, and presentation development skills</li><li>Must be legally authorized to work in the United States for any employer without sponsorship</li><li>Successful completion of interview required to meet job qualifications</li><li>Reliable, punctual attendance is an essential function of the position</li></ul> 

What will help you propel from the pack (Preferred Qualifications): 
<ul><li>Workforce scheduling or planning experience</li><li>Airline/aviation business experience</li><li>Data querying and modelling skills</li><li>Experience with airline planning and scheduling software (Jeppesen, Sabre, Navblue, or other)</li><li>Data visualization dashboards (eg PowerBI)</li></ul></div> 
The base pay range for this role is $102,220.00 to $133,194.00. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Manager Pilot Award Optimization

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