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operations administration specialist

Hanmi Bank

<div>SUMMARY
The Operations Administration Specialist performs a variety of routine daily tasks, such as reviewing reports, preparing correspondence, and participating in special projects designated to the department. It is required that you have a thorough knowledge of the Company&rsquo;s policies and procedures. The Operations Administration Specialist I is responsible for assisting branches by handling customer issues and ensuring daily transactions are processed smoothly in Operations Administration, the branch and/or corporate levels. The Operations Administration Specialist I helps to ensure internal controls, policies, and mechanisms comply with standard industry practices, regulatory guidelines, and senior management&rsquo;s recommendations and/or directions.
Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd&ndash;Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act. 
REQUIRED DUTIES
1. Assist branches and act as liaison for any staff or customer inquiries.
2. Process all transactions including reconcilement and research any out of balance conditions according to NACHA and Federal guidelines.
3. Process day-to-day requests for reclamations and fraudulent activity and ACH origination as necessary.
4. Scan all daily documentation within allocated time frames
5. Review and process all in-clearings, including FRB returned items, and process all deposit adjustments including ATM and non-posted transactions.
6. Maintain IRA documentation and audit reports as well as being a resource for branch staff.
7. Conduct investigations into claims of fraudulent activity including contacting customer when necessary, including Reg E claims.
8. Review database and correct Tax Identification Number (TIN) related errors.
9. Assist customers reporting debit card issues and other requests received either via mail or telephone.
10. Reconcile assigned department accounts including cash advances and bond redemption, perform monthly department GL certification.
11. Analyze all digital signature verification rejects and contacts the branch to confirm with the customer if necessary.
12. Consistently apply decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
13. Receive and process declarations and indemnity bonds for official company items.
14. Process wire transfer requests from Branches, departments and online banking business customers.
15. Create, maintain, and follow policies and procedures according to company guidelines.
16. Ensures excellent internal and external communication with clients and coworkers
17. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
18. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
19. Follows policies and procedures; completes tasks correctly and on time; supports the company&rsquo;s goals and values.
20. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one&rsquo;s own actions and conduct.
21. Performs duties specific to the position and other functions as assigned. 
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<ul><li> High School Diploma, and 1-3 years of related experience and/or training; some college preferred; or the equivalent combination of education and experience.</li><li> Work related experience must consist of a credit or loan processing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li><li> Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.</li><li> Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.</li><li> Good verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.</li><li> Thorough understanding of bank policy and procedures.</li><li> Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.</li><li> Ability to work with no supervision while performing duties.</li></ul> 
Pay $36,000 - $52,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate&rsquo;s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company&rsquo;s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts. 
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law. 
The application window for this position is expected to close on June 18, 2026.</div>

Operations Administration Specialist

Eisner Health

<div>*3 days on-site and 2 days remote at 1530 S. Olive St, Los Angeles, CA 90015.* 


About Eisner Health:

Eisner Health is a Federally Qualified Health Center (FQHC) providing culturally competent, full life-cycle medical care, prenatal care, women&rsquo;s health services, dental care, behavioral health care, optometry, dermatology, case management/care coordination, supplemental services (patient benefits and enrollment, outreach), and an on-site pharmacy and lab. We are the provider of choice for more than 40,000 children, adults, and older adults in Los Angeles County each year. 


Position Summary

Under the direction of the Quality Improvement (QI) Manager, the Quality Improvement Specialist I supports and facilitates quality improvement initiatives for individual departments and across the organization. The scope of responsibility includes both clinical and operational settings. The QI Specialist I analyzes data, prepares reports, and develops tools to monitor performance and measure improvement. This role applies established quality improvement methodologies and techniques to support project implementation, performance monitoring, and continuous improvement efforts. 


Quality Program &amp; Measure Support
<ul>
<li>Supports assigned quality initiatives through execution of defined tasks aligned with organizational priorities.</li>
<li>Assists with implementation of standardized quality workflows across clinical and operational settings.</li>
<li>Follows established quality protocols, specifications, and guidance provided by QI leadership, including technical guidance from the QI Specialist II.</li>
<li>Participates in quality improvement activities, including PDSA cycles and workflow testing, as assigned.</li>
<li>Conducts patient outreach via telephone or other approved communication methods to support appointment scheduling, rescheduling, and care gap closure, and documents interactions and outcomes in accordance with established workflows.</li></ul> 


Data Preparation, Tracking &amp; Validation
<ul>
<li>Prepares and maintains quality trackers, patient lists, and logs using the EHR, Excel, and population health tools.</li>
<li>Performs routine data validation and chart review to confirm documentation completeness and accuracy.</li>
<li>Identifies data discrepancies or documentation gaps and escalates findings to the QI Specialist II or QI Manager.</li>
<li>Supports care gap tracking and follow-up workflows without independently analyzing trends or outcomes.</li>
<li>Maintains assigned quality trackers, patient lists, and logs using Excel, the EHR, and population health tools in accordance with established standards.</li></ul> 


Audit &amp; Documentation Support
<ul>
<li>Assists with audit preparation by compiling documentation, reports, and supporting materials.</li>
<li>Conducts chart reviews and documentation checks and supports audit readiness activities by validating required data elements and compiling and organizing supporting materials in accordance with established audit protocols.</li>
<li>Supports supplemental data collection and submission preparation under direction of QI leadership.</li>
<li>Ensures documentation activities align with approved standards and timelines.</li></ul> 


Workflow Implementation &amp; Clinic Support
<ul>
<li>Supports implementation of approved workflows related to quality, care gap closure, and preventive care.</li>
<li>Reinforces standardized processes with clinic staff as directed by QI leadership.</li>
<li>Communicates workflow issues, barriers, or observations to the QI Specialist II or QI Manager.</li>
<li>Provides logistical and operational support for quality initiatives across departments.</li></ul> 


Collaboration &amp; Escalation
<ul>
<li>Collaborates with Quality, Informatics, Operations, and clinical teams to support assigned initiatives.</li>
<li>Participates in QI meetings, huddles, and workgroups as assigned.</li>
<li>Maintains compliance with HIPAA, confidentiality, and data integrity requirements in all activities.</li>
<li>Escalates data discrepancies, documentation issues, or workflow barriers to the QI Specialist II or QI Manager following established workflows.</li></ul> 


Required Qualifications
<ul>
<li>High school diploma or equivalent required; associate&rsquo;s degree or coursework in public health, healthcare administration, quality improvement, or a related field preferred.</li>
<li>One to two years of experience in a healthcare, quality improvement, population health, administrative support, or patient-facing support role.</li>
<li>Fluency in written and verbal Spanish.</li>
<li>Basic to intermediate proficiency in Microsoft Excel, including use of spreadsheets for tracking, data entry, and routine reporting.</li>
<li>Experience working with electronic data systems or databases and ability to document information accurately and consistently; experience with EHR systems preferred but not required.</li>
<li>Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements.</li></ul> 


Preferred Qualifications
<ul>
<li>Experience supporting quality improvement initiatives, clinical quality measures, or audit preparation activities in an FQHC or community health setting.</li>
<li>Familiarity with population health or quality management tools (e.g., care gap lists, registries, dashboards).</li>
<li>Experience supporting care gap closure initiatives, preventive care outreach, or quality-related patient engagement efforts.</li></ul> 


Benefits
<ul>
<li>PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).</li>
<li>9 Paid Holidays.</li>
<li>40 hours of paid Jury Duty time per year.</li>
<li>Medical, Dental, &amp; Vision insurance (HSA eligible PPO option available).</li>
<li>Flexible Spending Accounts (Healthcare, Dependent Care, &amp; Transportation).</li>
<li>Employer-sponsored life insurance &amp; long-term disability.</li>
<li>30 free visits per year for Chiropractic or Acupuncture.</li>
<li>401k plan with a 3% employer contribution</li></ul> 


#EHINDEED</div>

QUALITY IMPROVEMENT SPECIALIST I

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Louisiana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li><ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.</li></ul><div></div><div> 
EEO</div><div></div><div> 
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></li></ul></div>

Absence Customer Experience Specialist - Louisiana

Musick, Peeler & Garrett LLP

<div>IT TRAINING SPECIALIST &ndash; LOS ANGELES
We have an exciting opportunity for an IT Training Specialist in the Los Angeles office at Musick, Peeler &amp; Garrett LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of attorneys, paralegals and staff.
This position reports directly to the Director of Administration and is a full-time, hourly, non-exempt role. After 90 days of employment, the position will be eligible to work remotely one day per week.
The IT Training Specialist is responsible for supporting the firm&rsquo;s technology and training initiatives in collaboration with firm leadership and external technology vendors. General responsibilities include developing, implementing and delivering training programs for all attorneys and staff; preparing written and electronic training materials; assisting with firm website updates; supporting the evaluation and testing of emerging legal technologies, including AI tools; and helping the firm remain current with advancements in legal technology and innovation.
This position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning, video-based instruction, and remote (virtual) platforms; designs and develops instructor-led, virtual, recorded, and AI-enhanced learning content; and explores innovative delivery methods including short-form video, interactive demonstrations, and emerging technologies to enhance user engagement and retention.
Responsibilities and Duties:<ul><li>Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.</li><li>Conducts all training&mdash;instructor-led, virtual, and pre-recorded&mdash;in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.</li><li>Delivers applications training via classroom, e-learning and remote (virtual) platforms.</li><li>Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.</li><li>Anticipates and identifies evolving firm technology training needs, collaborates with managers to design effective programs, and makes thoughtful recommendations to firm management regarding training initiatives, tools, and long-term development strategies.</li><li>Demonstrates creativity in developing engaging educational experiences, leveraging multimedia, AI tools, and innovative instructional formats to support diverse learning styles.</li><li>Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.</li><li>Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.</li></ul><ul><li> 
Spearheads the design and implementation of a Learning Management System and manages its ongoing administration in collaboration with firm management.</li><li>Develops, updates, and provides orientation training on current Windows, Microsoft Office and other firm-related software, in collaboration with the Human Resources Department.</li><li>Leads the design, implementation, training, and ongoing management of the firm&rsquo;s Intranet, including updating content, ensuring accuracy and organization, developing user guides and training sessions, and driving enhancements to improve functionality and engagement firmwide.</li><li>Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.</li><li>Assists with evaluating, testing, and supporting the deployment of emerging legal technologies, including AI-driven tools such as Microsoft Copilot, CoCounsel, and other productivity platforms.</li><li>Supports implementation and user adoption of new software systems, including ERP platforms such as Aderant, through training, documentation, and rollout coordination.</li><li>Monitors trends in legal technology, training trends and advancements, including participation in industry organizations such as ILTA (or similar organizations), collaborates with Firm leadership and external vendors to enhance training initiatives and technology utilization.</li><li>Provides technical support firm-wide as needed such as assistance with posting content on firm website and eblasts for firm newsletters. This also includes Help Desk support for all application support needs and requests; provides support of standard end user applications and/or software general computer issues.</li><li>Other duties and tasks as assigned by supervisors.</li></ul>
Knowledge, Skills and Abilities:
A firm understanding of software instruction and technical writing is required. Bachelor's degree and a minimum three years&rsquo; experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization is preferred. Classroom training experience is required.
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows, Microsoft Office: Word, Excel and Outlook, iManage DeskSite and FileSite, legal macro systems (CCC, iCreate, MacPac, etc.) Adobe Acrobat Professional, software for redlining (CompareDocs, DeltaView) Best Authority, legal forms generating products (West Doc Builder) Compulaw and VisionSync, pdfDocs Desktop and metadata software such as CleanDocs.
Musick Peeler
1129030.1
Strong understanding of Microsoft or computer field principles and standards. Familiar with the efiling process as required by California courts. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills. Must possess discretion in working with confidential data, strong proofreading skills, etc. Experience with other technology, such as VoIP phone systems, is highly preferred. Familiarity with ERP systems such as Aderant is preferred but not required. Exposure to AI-powered legal tools and productivity platforms is highly desirable. Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms is a plus. An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives is strongly valued.
Provides a professional, positive and engaging learning experience that encourages professional development and growth. Cultivates a supportive and constructive learning environment.
Benefits/Comp:
We offer a collaborative and professional work environment with a competitive salary and excellent benefits. A summary of our benefits includes:<ul><li>Retirement: 401(k) plan with annual employer contribution; employee deferrals</li><li>Healthcare: Medical (HMO/PPO options), dental, and vision coverage; Dependent coverage, domestic partners coverage is available</li><li>Life Insurance: Group and supplemental life insurance options available</li><li>Disability: Long-term disability and long-term care insurance options available</li><li>Wellbeing: Employee wellbeing initiatives, including EAP professional counseling and referral services</li><li>Paid Time Off: Competitive vacation and sick leave; paid firm holidays</li><li>Commuting: Parking is covered/travel allowance offered</li><li>Celebrations: Events for holidays, birthday commemorations, special staff acknowledgments and annual events</li><li>Flexible Spending Account (FSA)/Plans &ndash; Sections 125 and 132 plans available</li><li>Professional Development: On-boarding and in-house training programs, continuing learning and professional growth and development opportunities</li><li>Remote Work: Hybrid schedule available for this position after 90-days</li></ul>
The salary range for this position is $115K - $135K DOE.
Interested and qualified candidates should forward resumes to the Human Resources Dept. at personneldept@musickpeeler.com for consideration.
Firm Info:
Please visit www.musickpeeler.com for more detailed information about our firm.
Musick, Peeler &amp; Garrett LLP provides equal employment opportunity to all employees and applicants without regard to race, color, creed, gender, religion, marital status, age, national origin, sex or any other applicable category protected by state and/or federal laws. In addition to federal law requirements, Musick, Peeler &amp; Garrett LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the firm has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, retention, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

IT Support Specialist/Trainer

Careers In Travel | Destination Planners

<div>
 
 Reservations Support Specialist &ndash; Remote
 
 
 
 
 About Us
 
 
 
 As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.
 
 
 
 Position Overview
 
 
 
 The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.
 
 
 This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests in accordance with established procedures
 
 
 Communicate with clients to confirm details, provide updates, and answer general inquiries
 
 
 Maintain accurate client records, booking information, and documentation
 
 
 Monitor timelines and ensure confirmations and changes are processed correctly
 
 
 Provide general support to ensure a smooth and positive client experience
 
 
 Follow internal workflows and quality standards to ensure consistency and accuracy
 
 
 Collaborate with internal team members as needed to support daily operations
 
 
 
 Qualifications &amp; Skills
 
 
 
 Strong customer service and communication skills
 
 
 High level of organization and attention to detail
 
 
 Ability to manage multiple tasks in a structured, remote environment
 
 
 Basic computer skills and comfort learning new systems
 
 
 Reliable, professional, and self-motivated
 
 
 Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.
 
 
 
 Work Environment &amp; Schedule
 
 
 
 Fully remote position
 
 
 Flexible scheduling may be available
 
 
 Training and ongoing guidance provided
 
 
 
 Why Work With Us
 
 
 
 Remote work flexibility
 
 
 Supportive and process-driven environment
 
 
 Clear expectations and structured workflows
 
 
 Opportunity to develop coordination and client support skills
 
 
 
 How To Apply
 
 
 
 Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Operations Associate – Online

<div><div>GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ&rsquo;s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client&rsquo;s needs, attract a higher caliber of candidates and assess candidate potential.</div><div></div><div> 
A well-established, multi-office law firm is seeking an experienced IT Training Specialist for its Los Angeles office. This is an excellent opportunity for a motivated professional who wants to contribute to a dynamic team of attorneys, paralegals, and administrative staff.</div><div></div><div> 
This is a full-time, hourly, non-exempt position reporting to firm leadership. After 90 days of employment, a hybrid schedule (one remote day per week) will be available.</div><div></div><div> 
Position Overview</div><div>
The IT Training Specialist supports the firm&rsquo;s technology and training initiatives in collaboration with leadership and external technology vendors. This role is responsible for developing, implementing, and delivering comprehensive training programs for attorneys and staff; creating written and digital training materials; assisting with website updates; evaluating emerging legal technologies (including AI tools); and helping the firm stay current with advancements in legal innovation.</div><div></div><div> 
The position includes conducting instructor-led training for new hires and existing personnel; delivering applications training through classroom sessions, virtual platforms, e-learning modules, and video-based instruction; designing and developing instructor-led, virtual, recorded, and AI-enhanced learning content; and exploring innovative instructional methods to improve engagement and retention.</div>
<h3 class="jobSectionHeader">Responsibilities</h3><ul><li>
Develop and implement firmwide training programs and create supporting written and electronic materials.</li><li>
Deliver instructor-led, virtual, and recorded training clearly and effectively.</li><li>
Provide applications training via classroom, e-learning, and remote platforms.</li><li>
Schedule and execute well-organized, comprehensive training sessions.</li><li>
Identify evolving technology training needs and collaborate with management to design effective programs.</li><li>
Provide recommendations regarding training tools, initiatives, and long-term development strategies.</li><li>
Develop engaging learning experiences using multimedia tools, AI resources, and innovative instructional formats.</li><li>
Design, write, and maintain training documentation and reference materials in accordance with documentation standards.</li><li>
Create and develop e-learning modules, including scripting and storyboarding.</li><li>
Lead the implementation and administration of a Learning Management System (LMS).</li><li>
Develop and deliver orientation training on Windows, Microsoft Office, and other firm software.</li><li>
Manage and enhance the firm&rsquo;s intranet, including content updates, user guides, and training sessions.</li><li>
Develop technology test plans and perform testing as needed.</li><li>
Evaluate and support implementation of emerging legal technologies, including AI-powered productivity tools.</li><li>
Assist with software rollouts and ERP platform implementation through training and documentation.</li><li>
Monitor trends in legal technology and training practices; collaborate with leadership and vendors to enhance initiatives.</li><li>
Provide firmwide technical support as needed, including application support and website/communication updates.</li><li>
Perform additional duties as assigned.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum of three years of software training experience in a similarly sized, multi-office law firm or legal services organization preferred.</li><li>
Classroom training experience required.</li><li>
Strong technical writing and instructional design skills.</li><li>
Ability to communicate complex technical concepts clearly to non-technical users.</li><li>
Exceptional interpersonal, written, and verbal communication skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
High attention to detail and strong proofreading skills.</li><li>
Ability to manage multiple priorities effectively.</li></ul><h3 class="jobSectionHeader">
Technical Knowledge</h3><ul><li>
Proficiency in standard legal and business software platforms, including:</li><li>
Microsoft Windows</li><li>
Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>
Document management systems</li><li>
Legal macro and forms software</li><li>
PDF editing and redlining tools</li><li>
Metadata management tools</li><li>
Court e-filing processes (California experience preferred)</li><li>
ERP systems (experience preferred)</li><li>
AI-powered legal tools and productivity platforms (highly desirable)</li><li>
Familiarity with graphic design or content creation tools is a plus</li><li>
Exposure to VoIP phone systems is preferred</li></ul><div>
#GHJSS #LI-MO1</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

IT Training Specialist

Boys & Girls Clubs of Metro Los Angeles

<div>Description:

The Seasonal Membership Support Specialist provides high-volume operational and administrative support to ensure efficient summer membership services. This role is responsible for accurate payment processing, attendance tracking, data entry, membership registration, and front desk coverage during peak morning hours.
While primarily an operations-focused role, the Specialist also supports families and members through customer service, registration assistance, and general membership inquiries. This position plays a key role in maintaining smooth daily operations during the summer surge in youth enrollment.
JOB RESPONSIBILITIES:
Membership Operations &amp; Payment Processing<ul><li>Accurately enter high volumes of membership payments daily</li><li>Issue receipts and maintain organized financial records</li><li>Support tracking of payment plans and outstanding balances</li><li>Assist with daily payment reconciliation and preparation of deposits (if any)</li><li>Maintain confidentiality and security of financial and member information</li></ul>
Data Entry, Attendance &amp; Systems Support<ul><li>Enter and update member information in the Vision Membership Tracking System</li><li>Ensure accurate entry and maintenance of daily general attendance records</li><li>Enter and maintain accurate activity and program attendance records</li><li>Support reconciliation of attendance data for reporting, compliance, and funding requirements</li><li>Support daily attendance verification and roster accuracy</li><li>Assist with data cleanup, file organization, and record maintenance</li><li>Identify and report discrepancies to the Membership Coordinator</li></ul>
Front Desk &amp; Registration Support<ul><li>Provide front desk coverage during peak morning hours</li><li>Greet members, families, and visitors in a professional and welcoming manner</li><li>Assist families with membership registration and application completion</li><li>Answer phones and respond to general membership and program questions</li><li>Direct families to appropriate staff for program-specific needs</li></ul>
Operational &amp; Administrative Support<ul><li>Complete daily opening procedures for membership and front desk areas</li><li>Maintain a clean, organized, and professional reception space</li><li>Prepare membership materials, forms, and packets for daily operations</li><li>Assist with mass communications and mailings to families</li><li>Provide administrative support during peak enrollment periods</li></ul>
Team Collaboration<ul><li>Work closely with the Membership Coordinator to support daily workflow</li><li>Provide overflow support during high-volume service periods</li><li>Assist with special projects related to summer enrollment and reporting needs</li></ul>
Requirements:

EDUCATION and/or EXPERIENCE, LICENSURE AND CERTIFICATION<ul><li>
High School Diploma or equivalent required</li><li>
Experience in administrative, customer service, or office support experience preferred</li><li>
Experience processing payments preferred</li><li>
Strong and accurate data entry skills</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel) and database systems</li><li>
Bilingual English/Spanish preferred</li></ul>
KNOWLEDGE, ABILITY and SKILLS<ul><li>
Strong attention to detail and accuracy</li><li>
Highly organized with ability to manage repetitive high-volume tasks</li><li>
Professional and friendly customer service demeanor</li><li>
Reliable, punctual, and able to work independently during morning coverage</li><li>
Able to handle sensitive financial and membership information confidentially</li><li>
Comfortable working in a fast-paced youth-serving environment</li><li>
Strong communication and teamwork skills</li></ul>
WORKING CONDITIONS and DRIVING<ul><li>
Travel between Boys &amp; Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys &amp; Girls Clubs of Metro Los Angeles.</li><li>
This position may be assigned to any sites within the Club as needed to accommodate changes in programming, staffing, or operational requirements.</li><li>
Hours are based on school calendar and attendance patterns/trends &ndash; evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required</li></ul>
PHYSICAL DEMANDS / WORKING CONDITIONS:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the ability to maintain a stationary position and engage in physical activities such as moving, bending, reaching, and positioning. It may also involve traversing and ascending/descending as necessary. The role includes frequent interruptions via in-person contact, phone calls, and email communications.
Work environments may vary, encompassing both indoor and outdoor conditions based on activity locations. Additionally, interactions with youth and adults may involve moderate to high noise levels during activities. Physical exertion may be necessary to move and transport supplies and equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys &amp; Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.</div>

Seasonal Membership Support Specialist

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