group product manager - customer digital engagement

absence customer experience specialist - louisiana

accounts payable specialist, financial shared service center - ams

group product manager - customer digital engagement Jobs in Los Angeles

human resources specialist Jobs in Los Angeles

human resources specialist

absence customer experience specialist - louisiana Jobs in Los Angeles

accounts payable specialist Jobs in Los Angeles

accounts payable specialist

accounts payable specialist, financial shared service center - ams Jobs in Los Angeles

absence customer experience specialist louisiana

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Louisiana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li><ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.</li></ul><div></div><div> 
EEO</div><div></div><div> 
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></li></ul></div>

Absence Customer Experience Specialist - Louisiana

Sedgwick

<div>By joining Sedgwick, you'll be part of something truly meaningful. It&rsquo;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&rsquo;s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America&rsquo;s Greatest Workplaces National Top Companies
Certified as a Great Place to Work&reg;
Fortune Best Workplaces in Financial Services &amp; Insurance
Claims Examiner - Liability (MUST RESIDE IN Louisiana)
<div>Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world&rsquo;s best brands?
<ul><li>Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
</li><li>Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world&rsquo;s most respected organizations.
</li><li>Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
</li><li>Leverage Sedgwick&rsquo;s broad, global network of experts to both learn from and to share your insights.
</li><li>Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
</li><li>Enjoy flexibility and autonomy in your daily work, your location, and your career path.
</li><li>Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
</li></ul>ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
PRIMARY PURPOSE : To analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and to identify subrogation of claims and negotiate settlements.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
<ul><li>Analyzes and processes complex or technically difficult general liability claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.
</li><li>Assesses liability and resolves claims within evaluation.
</li><li>Negotiates settlement of claims within designated authority.
</li><li>Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.
</li><li>Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles clams within designated authority level.
</li></ul>ADDITIONAL FUNCTIONS and RESPONSIBILITIES
<ul><li>Performs other duties as assigned.
</li><li>Supports the organization's quality program(s).
</li><li>Travels as required.
</li></ul>QUALIFICATIONS
Education &amp; Licensing
Bachelor's degree from an accredited college or university preferred.
Experience :
Five (5) years of Liability claims management experience or equivalent combination of education and experience required.
TAKING CARE OF YOU
<ul><li>Flexible work schedule.
</li><li>Referral incentive program.
</li><li>Career development and promotional growth opportunities.
</li><li>A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
</li></ul>The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time
</div>Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
<h2 class="jobSectionHeader">If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.</h2></div>

Claims Examiner - Liability (MUST RESIDE IN Louisiana)

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Job Title : Customer Service Associate - Healthcare
 
 
Location : Remote
 
 
About Us :
 
 
We are a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. Our mission is to elevate patient care through innovative solutions and compassionate support. Join us in making a tangible difference in patients' lives by delivering world-class customer service in a remote, dynamic environment.
 
 
Role Overview :
 
 
As a Customer Service Associate, you'll be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy. This role is essential to building trust and delivering a seamless experience, enabling patients to access critical medications and services with ease.
 
 
What You'll Do : 
 
 
<ul><li>Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels.</li><li>
Address a variety of inquiries, including:</li><li><ul><li>
Scheduling medication deliveries.</li></ul> 
<ul><li>
Resolving billing, insurance, or account issues.</li></ul> 
<ul><li>
Explaining patient benefits clearly and confidently.</li></ul> 
<ul><li>
Tracking and updating order statuses.</li></ul></li></ul> 
<ul><li>
Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns.</li><li>
Handle a high volume of daily interactions (30-50 calls per day) with accuracy and compassion.</li><li>
Learn and master systems and procedures through a comprehensive paid training program.</li><li>
Meet key performance metrics, including productivity, quality, and patient satisfaction goals.</li><li>
Maintain professionalism and adaptability in a fast-paced virtual environment.</li></ul> 

What We're Looking For : 
 
 
<ul><li>Education : High school diploma or equivalent required.</li></ul><ul><li> 
Experience : 2+ years in customer service (call center experience is a plus).</li></ul><ul><li> 
Technical Skills : Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously.</li></ul><ul><li> 
Communication : Exceptional verbal and written communication skills; ability to convey information with clarity and empathy.</li></ul><ul><li> 
Soft Skills : 
 
 
<ul><li>Strong organizational and time-management abilities.</li></ul> 
<ul><li>
A proactive, solutions-oriented mindset.</li></ul> 
<ul><li>
Ability to adapt to diverse patient needs with professionalism.</li></ul> 

Work Environment : 
 
 
<ul><li>Reliable internet connectivity and a dedicated, distraction-free workspace.</li></ul> 
<ul><li>
Availability to work within Contact Center hours</li></ul></li></ul><ul><li> 
Commitment : Attendance is critical-100% participation during the first 90 days of training is required . 
</li></ul> 
 
Why Join Us? 
 
 
<ul><li>Purpose-Driven Work : Be part of a mission that transforms healthcare and improves patient outcomes.</li><li>
Career Growth : Access training, mentorship, and advancement opportunities to grow your career within a supportive organization.</li><li>
Comprehensive Benefits : Enjoy competitive pay, robust benefits, and wellness programs tailored to support you and your family.</li><li>
Inclusive Culture : Thrive in a diverse, collaborative, and inclusive work environment where your contributions are valued.</li><li>
Flexibility : Work from the comfort of your home while making a difference for patients across the country.</li></ul> 

Success Factors for Working from Home 
 
To thrive in this remote role, you'll need: 
<ul><li>
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li><li>
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li><li>
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.</li><li>
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li><li>
Tech-Savvy: Comfort with technology and ability to learn new systems quickly.</li><li>
Self-motivation &amp; Independence: Ability to stay productive and manage your time effectively in a remote environment.</li><li>
Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.</li><li>
Adaptability: Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

Compensation &amp; Perks 
<ul><li>
Hourly Pay: $17.00 per hour</li><li>
Company-Provided Equipment: All necessary equipment will be provided.</li><li>
Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.</li><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Generous Referral Program: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.</li><li>
Comprehensive Training: Paid training to ensure you are fully prepared for success.</li><li>
Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.</li><li>
Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.</li><li>
Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.</li></ul> 

What Success Looks Like :
 
 
In this role, success means consistently delivering exceptional customer service, meeting performance metrics, and embodying our values of empathy, integrity, and excellence. You'll take pride in knowing your work directly supports patients in managing their health and well-being.
 
 
Ready to Make an Impact?
 
 
Embark on a rewarding journey and join a team dedicated to delivering compassionate care and innovative solutions. Take the first step toward an exciting career in healthcare by applying now !
 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Customer Service Associate (Healthcare)</div><div>
Req Id: R26_00414_18</div><div>
Posted At: Mon Mar 16 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Louisiana, United States</div></div></div>

US Virtual - Customer Service Associate (Healthcare)

UCLA Health

<div><div>Description
As our Senior Leave Analyst, you will serve as the coordinator for leaves of absence such as FMLA, CFRA, PDL, Workers' Comp, Military Leaves, etc., for UCLA Health employees. In this role, you will communicate with employees and supervisors on appropriate leave types and determine leave qualification and eligibility accordingly. You will also provide leave of absence consultation, answer questions regarding entitlements and provide information regarding available benefits. 
In this role, you will provide managers and employees with assistance throughout the leave lifecycle and manages case files for each assigned leave of absence in accordance with state, federal, University policy, and/or collective bargaining agreement. You will also coordinate with Disability Management for accommodation requests and consult with Medical Center Employee/Labor Relations for guidance on complicated cases. You will be an active participant in ongoing continuous improvement projects. 
Salary Range: $70,900 to $145,200 Annually</div><div>
Qualifications<ul>
<li>
Bachelor&rsquo;s degree in business, social sciences, or related field or equivalent experience</li>
<li>3 years of Leave Management experience, inclusive of the application of collective bargaining agreements, case law, directives, policies, and legislation</li>
<li>Strong interpersonal, collaborative, and organizational skills</li>
<li>Ability to ask thoughtful questions to understand past precedents and practices</li>
<li>Proven relationship management skills required to effectively partner with staff at all levels of the organization</li>
<li>Basic knowledge of Microsoft Word, Excel, and OutlookDemonstrated ability to conduct root cause analysis and problem resolution</li>
<li>Effective verbal and written communication skills</li>
<li>Strong knowledge base of UC policy, contracts, and UCPath SOPs, EEC preferred</li></ul></div></div>

Senior Leave Analyst

Ruggable

<div><div>About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home d&eacute;cor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!</div>
Job Summary:

We are looking for a detail-oriented and people-first HR Generalist to support the full spectrum of human resources operations. In this role, you will serve as a day-to-day resource for employees and managers, administer core HR programs, and maintain the data accuracy that keeps our people operations running smoothly. The ideal candidate brings 2&ndash;4 years of hands-on HR experience, a genuine curiosity for data and reporting, and working knowledge of modern HRIS platforms such as ADP or Paylocity. If you thrive in a fast-paced environment, love turning data into insights, and find deep satisfaction in building great employee experiences from hire to retire, we want to hear from you.

What You'll Do:

Onboarding &amp; Offboarding
<ul>
<li>Coordinate end-to-end onboarding logistics, including scheduling new hire orientations, preparing welcome communications, and ensuring Day 1 readiness.</li>
<li>Process new hire data in Paylocity and supporting systems; maintain accurate employment records from offer through first day.</li>
<li>Partner with IT to provision system access, manage distribution list enrollment, and ensure seamless technology onboarding for new employees.</li>
<li>Manage offboarding coordination, including scheduling exit meetings, collecting company property, and processing terminations accurately in payroll and HR systems.</li>
</ul>
Benefits Administration
<ul>
<li>Administer employee benefits programs, including health, dental, vision, and ancillary plans; coordinate open and life-event enrollment periods.</li>
<li>Oversee 401(k) plan administration, including enrollment, contribution changes, loan processing, and vendor coordination.</li>
<li>Serve as the first point of contact for employee benefits questions, providing timely and accurate guidance.</li>
</ul>
HRIS &amp; Data Management
<ul>
<li>Maintain Paylocity as the system of record; manage user access and security roles, and ensure employee data integrity across all modules.</li>
<li>Generate and analyze monthly HR data reports, identifying trends in headcount, turnover, compensation, and benefits utilization.</li>
<li>Process employment changes &mdash; promotions, transfers, compensation adjustments, and status changes &mdash; in HRIS and payroll systems with accuracy and timeliness.</li>
<li>Contribute to data hygiene initiatives and audit activities to ensure compliance and reporting accuracy.</li>
</ul>
Leave of Absence &amp; Compliance
<ul>
<li>Partner with third party vendor on administering leave of absence programs (FMLA, state leave, personal leave), coordinating approvals, tracking, and return-to-work processes.</li>
<li>Ensure leave events are accurately reflected in payroll and HR systems with appropriate documentation.</li>
<li>Support recordkeeping compliance in accordance with federal, state, and local employment regulations.</li>
</ul>
Compensation &amp; Performance
<ul>
<li>Participate in compensation benchmarking exercises, gathering market data to support pay equity reviews and offer recommendations.</li>
<li>Administer performance management platform, including cycle setup, general configuration, and employee/manager support.</li>
</ul>
Employee Experience &amp; Support
<ul>
<li>Respond to daily employee inquiries via email and direct support channels, delivering timely, accurate, and empathetic assistance.</li>
<li>Build trusted relationships across the organization, acting as a reliable and approachable HR resource at all levels.</li>
</ul>
What You'll Need to Have:

Required:
<ul>
<li> 2&ndash;4 years of progressive HR generalist or HR coordinator experience.</li>
<li>Hands-on experience with an HRIS platform &mdash; Paylocity, ADP, or comparable system required.</li>
<li>Demonstrated ability to work with HR data: running reports, analyzing trends, and presenting findings clearly.</li>
<li> Working knowledge of benefits administration, including open enrollment, billing reconciliation, and carrier coordination.</li>
<li> Familiarity with payroll processing workflows and the downstream impact of HR transactions.</li>
<li> Strong attention to detail and a commitment to data accuracy and confidentiality.</li>
<li>Excellent written and verbal communication skills with a service-oriented mindset.</li>
<li>Proficiency in Microsoft Office / Google Workspace; comfort learning new HR tools quickly.</li>
</ul>
Preferred:
<ul>
<li>Experience with Lattice or a comparable performance management system.</li>
<li>Exposure to leave of absence administration (FMLA, state-specific leave programs).</li>
<li>Background in compensation benchmarking or participation in salary survey submissions.</li>
<li>PHR, SHRM-CP, or other relevant HR certification (or active pursuit).</li>
<li>Experience in a high-growth or mid-size company environment.</li>
</ul>
Compensation:
<ul>
<li>$75,000 - $85,000 per year base salary</li>
<li>A 5% annual bonus</li>
<li>Employer matching (up to 3% of base salary) for company sponsored 401K plan</li>
</ul><div>
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.</div></div>

HR Generalist

Musick, Peeler & Garrett LLP

<div>IT TRAINING SPECIALIST &ndash; LOS ANGELES
We have an exciting opportunity for an IT Training Specialist in the Los Angeles office at Musick, Peeler &amp; Garrett LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of attorneys, paralegals and staff.
This position reports directly to the Director of Administration and is a full-time, hourly, non-exempt role. After 90 days of employment, the position will be eligible to work remotely one day per week.
The IT Training Specialist is responsible for supporting the firm&rsquo;s technology and training initiatives in collaboration with firm leadership and external technology vendors. General responsibilities include developing, implementing and delivering training programs for all attorneys and staff; preparing written and electronic training materials; assisting with firm website updates; supporting the evaluation and testing of emerging legal technologies, including AI tools; and helping the firm remain current with advancements in legal technology and innovation.
This position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning, video-based instruction, and remote (virtual) platforms; designs and develops instructor-led, virtual, recorded, and AI-enhanced learning content; and explores innovative delivery methods including short-form video, interactive demonstrations, and emerging technologies to enhance user engagement and retention.
Responsibilities and Duties:<ul><li>Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.</li><li>Conducts all training&mdash;instructor-led, virtual, and pre-recorded&mdash;in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.</li><li>Delivers applications training via classroom, e-learning and remote (virtual) platforms.</li><li>Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.</li><li>Anticipates and identifies evolving firm technology training needs, collaborates with managers to design effective programs, and makes thoughtful recommendations to firm management regarding training initiatives, tools, and long-term development strategies.</li><li>Demonstrates creativity in developing engaging educational experiences, leveraging multimedia, AI tools, and innovative instructional formats to support diverse learning styles.</li><li>Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.</li><li>Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.</li></ul><ul><li> 
Spearheads the design and implementation of a Learning Management System and manages its ongoing administration in collaboration with firm management.</li><li>Develops, updates, and provides orientation training on current Windows, Microsoft Office and other firm-related software, in collaboration with the Human Resources Department.</li><li>Leads the design, implementation, training, and ongoing management of the firm&rsquo;s Intranet, including updating content, ensuring accuracy and organization, developing user guides and training sessions, and driving enhancements to improve functionality and engagement firmwide.</li><li>Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.</li><li>Assists with evaluating, testing, and supporting the deployment of emerging legal technologies, including AI-driven tools such as Microsoft Copilot, CoCounsel, and other productivity platforms.</li><li>Supports implementation and user adoption of new software systems, including ERP platforms such as Aderant, through training, documentation, and rollout coordination.</li><li>Monitors trends in legal technology, training trends and advancements, including participation in industry organizations such as ILTA (or similar organizations), collaborates with Firm leadership and external vendors to enhance training initiatives and technology utilization.</li><li>Provides technical support firm-wide as needed such as assistance with posting content on firm website and eblasts for firm newsletters. This also includes Help Desk support for all application support needs and requests; provides support of standard end user applications and/or software general computer issues.</li><li>Other duties and tasks as assigned by supervisors.</li></ul>
Knowledge, Skills and Abilities:
A firm understanding of software instruction and technical writing is required. Bachelor's degree and a minimum three years&rsquo; experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization is preferred. Classroom training experience is required.
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows, Microsoft Office: Word, Excel and Outlook, iManage DeskSite and FileSite, legal macro systems (CCC, iCreate, MacPac, etc.) Adobe Acrobat Professional, software for redlining (CompareDocs, DeltaView) Best Authority, legal forms generating products (West Doc Builder) Compulaw and VisionSync, pdfDocs Desktop and metadata software such as CleanDocs.
Musick Peeler
1129030.1
Strong understanding of Microsoft or computer field principles and standards. Familiar with the efiling process as required by California courts. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills. Must possess discretion in working with confidential data, strong proofreading skills, etc. Experience with other technology, such as VoIP phone systems, is highly preferred. Familiarity with ERP systems such as Aderant is preferred but not required. Exposure to AI-powered legal tools and productivity platforms is highly desirable. Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms is a plus. An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives is strongly valued.
Provides a professional, positive and engaging learning experience that encourages professional development and growth. Cultivates a supportive and constructive learning environment.
Benefits/Comp:
We offer a collaborative and professional work environment with a competitive salary and excellent benefits. A summary of our benefits includes:<ul><li>Retirement: 401(k) plan with annual employer contribution; employee deferrals</li><li>Healthcare: Medical (HMO/PPO options), dental, and vision coverage; Dependent coverage, domestic partners coverage is available</li><li>Life Insurance: Group and supplemental life insurance options available</li><li>Disability: Long-term disability and long-term care insurance options available</li><li>Wellbeing: Employee wellbeing initiatives, including EAP professional counseling and referral services</li><li>Paid Time Off: Competitive vacation and sick leave; paid firm holidays</li><li>Commuting: Parking is covered/travel allowance offered</li><li>Celebrations: Events for holidays, birthday commemorations, special staff acknowledgments and annual events</li><li>Flexible Spending Account (FSA)/Plans &ndash; Sections 125 and 132 plans available</li><li>Professional Development: On-boarding and in-house training programs, continuing learning and professional growth and development opportunities</li><li>Remote Work: Hybrid schedule available for this position after 90-days</li></ul>
The salary range for this position is $115K - $135K DOE.
Interested and qualified candidates should forward resumes to the Human Resources Dept. at personneldept@musickpeeler.com for consideration.
Firm Info:
Please visit www.musickpeeler.com for more detailed information about our firm.
Musick, Peeler &amp; Garrett LLP provides equal employment opportunity to all employees and applicants without regard to race, color, creed, gender, religion, marital status, age, national origin, sex or any other applicable category protected by state and/or federal laws. In addition to federal law requirements, Musick, Peeler &amp; Garrett LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the firm has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, retention, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

IT Support Specialist/Trainer

Brechbuhler Scales, Inc. and Affiliates

<div>Systems Support Specialist
Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus
Travel: Approximately 5 Nights per Month | Days / Hours: Mon &ndash; Fri, 8 AM &ndash; 5 PM PST
Position Summary
B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network.
This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution.
What You&rsquo;ll Do<ul><li>
Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email.</li><li>
Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions.</li><li>
Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution.</li><li>
Travel by both vehicle and airplane - approximately 5 nights per month on the road.</li><li>
Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs.</li><li>
Partner with the sales team and dealers to perform site evaluations.</li><li>
Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region.</li></ul>
What We&rsquo;re Looking For<ul><li>
Excellent interpersonal communication skills.</li><li>
Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting.</li><li>
A dependable self-starter who can manage one&rsquo;s own schedule, travel, and priorities.</li><li>
Problem-solving and analytical skills, dedicated to finding the root cause of an issue.</li><li>
Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered.</li></ul>
Compensation and Benefits<ul><li>
Competitive base salary with bonus potential.</li><li>
401K Retirement Savings Account with 3% company contribution.</li><li>
Medical, dental, vision and other supplemental benefits</li><li>
Cell phone and computer.</li><li>
Work from home. Car provided for travel.</li><li>
Paid time off and holidays</li></ul>
About Us
B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH.
Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.</div>

Technical Systems Support Specialist

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