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operations analyst

Stash

<div><p>Want to help everyday Americans invest and build wealth? Financial inequality is increasing, and too many people are getting left behind. At Stash, we are passionate about democratizing wealth creation through education, advice, and products that help customers achieve greater financial freedom.</p>
<p>
The Brokerage Operations Analyst will be a crucial addition to our Operations team and will be responsible for daily brokerage operations functions. If you're an equities trading expert with a desire to join a startup and make a huge impact from day 1 - Stash is looking for you!</p>
<p><b>
What you'll do:</b></p>
<ul>
<li>Complete daily brokerage operations tasks/ workflows, including cash, position, and trading reconciliations to ensure that all operational procedures and risk controls are followed, documented, and properly maintained</li>
<li>Ensuring the timely settlement of all trades and underlying client allocations, including resolving client and street side breaks</li>
<li>Review and reconcile house accounts.</li>
<li>Process trade bookings and cancel/rebills</li>
<li>Process, monitor and troubleshoot ACATs</li>
<li>Ensure accuracy of all positions, cash and broker data on firm systems.</li>
<li>Provide ongoing user account maintenance and review of new and existing account activity</li>
<li>Monitor and manage mandatory and/or voluntary corporate action events including dividends and interest payments</li>
<li>Provide support to Legal, Compliance, Product, and Engineering teams to establish, monitor and manage key risk indicators for all functions.</li>
<li>Identify opportunities to improve operational processes through automation</li>
<li>Participate in project work, including needs assessment, to build out and scale operational and technology platforms, including QA cycles</li>
</ul>
<p><b>What we're looking for:</b></p>
<ul>
<li>1-3 years of brokerage operations/trading experience</li>
<li>Knowledge of Equities trading, clearance, ACATS, and settlement. Margin experience a plus</li>
<li>Technology-driven with a focus on the application of operational procedures and automation</li>
<li>Understanding of FINRA and SEC Regulatory framework</li>
<li>FINRA Series 99 required. Series 7, 63</li>
<li>Bachelor's Degree in Finance, Economics, or quantitative field</li>
<li>Advanced skills in MS Excel</li>
<li>Intermediate skills in SQL and VBA/Macros</li>
</ul>
<p><b>Gold Stars:</b></p>
<ul>
<li>Series 57 or ability to obtain within 90 days</li>
</ul>
<p>#LI-Hybrid</p>
<p><b>
Our Commitment to Diversity, Equity, and Inclusion</b></p>
<p>
We proudly celebrate the unique qualities that make you you, 365 days a year, and not just because it's the right thing to do or good for business. We embed the principles and practices of diversity, equity, and inclusion (DEI) into all that we do to prioritize people, a Stash core value, and to ensure Stashers of all backgrounds and experiences can be their authentic selves.</p>
<p>
We are also proud to be the first and only venture-backed fintech to join the CEO Action for Diversity &amp; Inclusion&trade;, and as an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.</p>
<p>
If you require any reasonable accommodations to make your application process more accessible, please reach out to recruiting@Stash.com.</p>
<p><b>
Helping You Invest in Yourself</b></p>
<ul>
<li>Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits</li>
<li>Complimentary subscription to Stash+ account</li>
<li>Flexible work policy &ndash; We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture.</li>
<li>Flexible PTO</li>
<li>Work-from-home equipment stipends; home internet subsidy</li>
<li>Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary &amp; Secondary</li>
<li>Enhanced health and wellness benefits through One Medical, Gympass, and Maven Health</li>
</ul>
<p><b>External Recognition for Stash</b></p>
<ul>
<li>Benzinga's 2023 Best Brokerage for Beginners and Best Robo-Advisor Awards</li>
<li>Qorus-Accenture's 2023 Banking Innovation Awards</li>
<li>USA Today and Statista's 2023 Top 500 Best Financial Advisory Firms</li>
<li>Comparably's Best Company Awards: Best Places to Work, Best Company Outlook, and Best Engineering Team for Diversity, Women, Culture, and more! (2023)</li>
<li>Fintech Breakthrough Award: Best Personal Finance App (2023)</li>
<li>BuiltIn's Best Places to Work (2022, 2021, 2020, 2019)</li>
<li>Forbes Fintech 50 (2021, 2020, 2019)</li>
<li>Best Digital Bank, Finovate Awards (2020)</li>
<li>Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back&reg; Card, 2020</li>
<li>LendIt Fintech Innovator of the Year (2020, 2019)</li>
</ul>
<p><b>Salary Range:</b> $96,067- $142,987</p>
<p>
The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate's qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.</p>
<p><b>
**No recruiters, please**</b></p></div>

Brokerage Operations Analyst

Workato

<div><div><h1 class="jobSectionHeader"><b>About Workato</b></h1>
<p>
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.</p>
<p>
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.</p>
<h1 class="jobSectionHeader"><b>
Why join us?</b></h1>
<p>
Ultimately, Workato believes in fostering a <b>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</b>. We are driven by <b>innovation </b>and looking for<b> team players </b>who want to actively build our company.</p>
<p>
But, we also believe in <b>balancing productivity with self-care</b>. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.</p>
<p>
If this sounds right up your alley, please submit an application. We look forward to getting to know you!</p>
<p>
Also, feel free to check out why:</p>
<ul>
<li><p>Business Insider named us an &quot;enterprise startup to bet your career on&quot;</p>
</li>
<li><p>Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world</p>
</li>
<li><p>Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</p>
</li>
<li><p>Quartz ranked us the #1 best company for remote workers</p>
</li>
</ul></div><h1 class="jobSectionHeader"><b>Responsibilities</b></h1>
<p>
We're seeking a data-driven, business-savvy <b>Sales Operations Data Analyst</b> to own and enhance our dashboarding ecosystem using modern BI tools. This role will empower Workato's Sales and Revenue Operations teams with actionable insights that drive strategic and operational decision-making.</p>
<ul>
<li><p>Build scalable, efficient, reliable, and easy-to-consume front end dashboards within our BI application, Sigma Computing that drive informed decision-making across Sales and Sales Ops teams.</p>
</li>
<li><p>Own and enhance core dashboards and reports, ensuring they evolve with the business and remain accurate, relevant, and accessible.</p>
</li>
<li><p>Document dashboards comprehensively to support ongoing self-service, troubleshooting, and long-term sustainability.</p>
</li>
<li><p>Balance short-term ad hoc requests with the development of long-term, scalable analytics solutions.</p>
</li>
<li><p>Collaborate with data engineering to ensure dashboards are built on robust, efficient, and future-proof data architectures.</p>
</li>
<li><p>Act as the subject matter expert on key Sales KPIs</p>
</li>
<li><p>Partner with SalesOps leaders to identify insights gaps, uncover pain points, and propose solutions that enhance sales productivity and process optimization.</p>
</li>
<li><p>Work cross-functionally with product and systems teams to improve data quality, availability, and capture processes.</p>
</li>
<li><p>Conduct deep-dive exploratory analyses to uncover insights, highlight trends, and drive strategic discussions.</p>
</li>
</ul><h1 class="jobSectionHeader"><b>Requirements</b></h1>
<h3 class="jobSectionHeader"><b>Qualifications / Experience / Technical Skills</b></h3>
<ul>
<li> <p>Proven experience creating business-facing dashboards using modern BI tools (e.g. Sigma, Tableau, Looker, Power BI).</p>
</li>
<li><p>5+ years of meaningful data analysis experience, preferably within SaaS or a relatable analytical background.</p>
</li>
<li><p>Strong SQL skills and a solid understanding of data modeling and architecture.</p>
</li>
<li><p>Ability to simplify complex data for non-technical stakeholders.</p>
</li>
<li><p>Sales operations experience is a strong plus</p>
</li>
<li><p>Detail-oriented mindset with a sense of urgency</p>
</li>
<li><p>Self-starter with the intellectual curiosity to be a systematic problem solver</p>
</li>
<li><p>Excellent quantitative skills with experience analyzing SaaS adoption and retention metrics</p>
</li>
<li><p>Ability to adapt quickly to changing priorities and effectively manage time, multiple tasks, and firm deadlines</p>
</li>
<li><p>Excellent interpersonal skills; skilled at creating material for an executive audience; skilled at converting business requirements into consumable material</p>
</li>
<li><p>Bachelor's degree required</p>
</li>
</ul><p>The pay for this role may range between $80,000 - $100,000 plus variable, benefits, perks, and equity.</p>
<p>
#LI-NJ1</p></div>

Sales Operations Analyst

Oshi Health

<div><div><p>Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.</p>
<p>
We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com</p><br>
<p></p>
<p><b>
Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to </b><b>careers@oshihealth.com</b><b>, and we'll confirm whether</b><b> you're engaging with one of our Oshi teammates!</b></p></div><p><b>
Senior Clinical Operations Analyst</b></p>
<p><i>
Are you a highly-motivated, analytical leader looking to make a bigger impact at an organization that changes lives?</i></p>
<p><i>
Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy, and an ability to adapt quickly?</i></p>
<p><i>
Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?</i></p>
<p><i>
If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love.</i></p>
<p><b>
The Team:</b></p>
<p>
The Analytics team is a small but mighty team at Oshi, responsible for empowering the entire organization with actionable insights and tools to drive decisions that fuel sustainable growth and operational excellence. Our team is scrappy, analytical, highly strategic, and interacts with every part of the business to support business objectives. The team consists of talented analysts who are skilled in both doing hands-on data analysis as well as collaborating with other teams across the organization to develop KPIs and the analytics tooling necessary for insight generation.</p>
<p><b>
The Role:</b></p>
<p>
We're looking for a strategic and collaborative Senior Clinical Operations Analyst to play a critical role in optimizing Oshi's clinical practice. As a member of the Analytics team, this role will generate data-driven insights, build and maintain core data models and reporting, and enable business decisions, with a focus on clinical operations. Partnering closely with clinical team leadership, this role will use data to measure, analyze, and optimize our clinical practice to improve efficiency, quality, and provider satisfaction.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li><b>Data-Driven Clinical &amp; Operational Strategy: </b>Bring a high level of analytical rigor to help us deeply understand all facets of our clinical operations and provider workflows. You'll conduct comprehensive analyses to identify key trends, measure the impact of our efforts, and uncover opportunities to improve efficiency and the overall quality of patient care.</li>
<li><b>Performance Measurement &amp; Optimization: </b>You will design and maintain performance dashboards and build new analytical tools to track key performance indicators (KPIs) for the clinical team. This includes analyzing metrics related to provider utilization, patient outcomes, scheduling efficiency, and capacity planning. You will use these insights to pinpoint and eliminate bottlenecks in workflows, ultimately reducing administrative burden and streamlining operations.</li>
<li><b>Cross-Functional Collaboration: </b>You will effectively communicate complex analyses with clear data visualization and compelling narratives to a range of clinical and non-clinical audiences. You'll serve as a critical partner to clinical leadership, providing insight into factors impacting practice performance and supporting strategic initiatives for workflow optimization and provider-facing tools.</li>
</ul>
<p><b>Who You Are:</b></p>
<p><b>
You have 3-5 years of experience in analytics, with at least 2 years in a healthcare or clinical setting.</b></p>
<ul>
<li><b>Technical Proficiency: </b>You are proficient in using SQL and Excel to query, organize, and analyze data. You have experience with healthcare data systems (e.g. EHRs, scheduling platforms, and claims databases) and business intelligence tools (e.g. Metabase). Experience with statistical tools (e.g. R, Python) is a bonus.</li>
<li><b>Analytical Mindset: </b>You have strong problem-solving skills with a track record of using data to inform strategy and decision-making. You are adept at data visualization and storytelling techniques and can easily spot patterns, opportunities, and areas for improvement. You thrive on using data to inform decisions.</li>
<li><b>Clear Communicator</b>: You possess excellent communication skills and have the ability to translate complex analyses into clear, actionable recommendations for non-technical stakeholders.</li>
<li><b>Life-Long Learner: </b>You are eager to learn new techniques and tools to drive your analyses to the next level. You are comfortable becoming proficient in new platforms and databases.</li>
<li><b>You have a passion for Oshi Health's mission </b>and a strong desire to drive clinical and operational excellence.</li>
<li><b>Telehealth experience </b>is preferred.</li>
</ul>
<p><b>We make healthcare more equitable and accessible:</b></p>
<ul>
<li>Mission-driven organization focused on innovative digestive care</li>
<li>Thrive on diversity with monthly DEIB discussions, activities, and more</li>
<li>Virtual-first culture: Work from home anywhere in the US</li>
<li>Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity</li>
</ul>
<p><b>We take care of our people:</b></p>
<ul>
<li>Competitive compensation and meaningful equity</li>
<li>Employer-sponsored medical, dental and vision plans</li>
<li>Access to a &quot;Life Concierge&quot; through Overalls, because we know life happens</li>
<li>Tailored professional development opportunities to learn and grow</li>
</ul>
<p><b>We rest, recharge and re-energize:</b></p>
<ul>
<li>Discretionary paid time off &mdash; take what you need, when you need it</li>
<li>13 paid company holidays to power down</li>
<li>Team events, such as virtual cooking classes, games, and more</li>
<li>Recognition of professional and personal accomplishments</li>
</ul>
<p><b>Oshi Health's Core Values:</b><br>
1. Own the Outcome<br>
2. Do the Right Thing<br>
3. Be Direct &amp; Open<br>
4. Learn &amp; Improve<br>
5. TEAM - Together Everyone Achieves More<br>
6. Thrive on Diversity</p>
<p>
At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy&mdash;your pay is based on the role and level, not your location.</p>
<p>
We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.</p>
<p>
The candidate we hire may have more experience (or less) than what is outlined in this job description. If that's the case, an updated level and salary range will be shared during the hiring process.</p>
<p><i>
Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity </i><i>or expression, or any other characteristic protected by federal, state or local laws</i><i>.</i></p><p></p><div><br>
<p>
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.</p>
<p>
Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.<br>
<br>
Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.</p>
<p>
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.</p><p><br>
For more information, visit us at www.oshihealth.com</p></div></div>

Senior Clinical Operations Analyst

MetLife

<div><div><div><div><div><div>Location(s)
</div><div><ul><li>Posting Location: New York, New York</li></ul><br>
<ul><li>
Posting Location: Whippany, New Jersey</li></ul><br>
<ul><li>
Posting Location: Bridgewater, New Jersey</li></ul><br>
</div></div></div></div></div><div><div><div><div><div>City/Cities
</div><div>Bridgewater, New York, Whippany
</div></div><div><div>Country
</div><div>United States
</div></div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Travel Required
</div><div>10%
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>05-Nov-2025
</div></div><div><div>Job ID
</div><div>13324
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><p><b>The Opportunity</b></p><p>
This role offers the chance to make a real impact by contributing to high-visibility initiatives that invoke operational excellence across multiple businesses. You will gain hands on experience with industry leading automation &amp; workflow tools. This is an ideal opportunity for someone eager to grow and help to shape more<b> </b>efficient processes in a supportive &amp; dynamic environment.</p><p></p><p><b>
Success in this role </b>requires strong curiosity and accountability. The Data Operations Analyst is responsible for supporting the end to end reinsurance processes with strong emphasis on cash management/settlement processes along with process improvement and automation efforts. You will collaborate closely with the Strategy Team in an environment where every contribution is respected, and every perspective is heard.</p><p><b>
How You&rsquo;ll Help Us Build a Confident Future (Key Responsibilities)</b></p><ul><li>
Partner across multiple workstream teams to analyze business needs, streamline workflows, and automate manual processes using <b>AI, Alteryx, Power Query,</b> and other analytics tools.</li><li>
Develop and maintain workflows and process maps (Workfront, Visio) to enhance transparency, accountability, and cross-functional alignment.</li><li>
Support financial management activities, including budget oversight, ledger reconciliation and cash management, ensuring accuracy and insight into financial drivers.</li><li>
Contribute to the continuous improvement of operational processes, identifying opportunities to simplify, standardize, and optimize.</li><li>
Collaborate effectively across teams to ensure timely completion of key deliverables with visible impact across the organization.</li><li>
Document standard operating procedures and communicate complex concepts clearly and positively through concise documentation, and verbal discussions.</li><li>
Demonstrate curiosity and commitment to learning the reinsurance and retrocession business, retaining knowledge and applying it to enhance process and decision quality.</li></ul><p><b>
What You Need to Succeed (Required Qualifications)</b></p><ul><li>
Bachelor&rsquo;s degree in finance, Business Administration, Data Analytics, or a related field.</li><li>
2&ndash;5 years of experience in process improvement, business operations, data analytics, or financial management; experience in a public company environment preferred.</li><li>
Proven experience with automation and analytics tools (e.g., Alteryx, Power Query, AI-driven process solutions).</li><li>
Polished financial acumen, with sharp attention to numerical accuracy and a clear understanding of monetary flows and ledger-based reporting.</li><li>
Experience in system administration or workflow management platforms (e.g., Workfront, Visio, Power Automate) with an ability to understand back-end connections beyond the user interface.</li></ul><p><b>
 What Can Give You an Edge (Additional Skills)</b></p><ul><li>
Insurance and reinsurance knowledge is a plus</li><li>
Solid understanding of cash management &amp; settlement processes</li></ul>
</div></div><div><div><div>The expected salary range for this position is $87,900 - $115,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.</div>
</div></div></div></div></div><div><div><div><div><div><b>Benefits We Offer</b><div><br>
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!</div>
</div></div><div><div><b>About MetLife</b><div><p><br>
Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot;, Fortune World&rsquo;s 25 Best Workplaces&trade;, as well as the Fortune 100 Best Companies to Work For&reg;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div><br>
</div></div></div></div></div><div></div><div><div><div><div><div><br>
<i>MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (&ldquo;protected characteristics&rdquo;).</i><div></div><div><i><br>
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.</i><br>
<br>
<i>MetLife maintains a drug-free workplace.</i></div>
</div></div><div><div>$87,900 - $115,000</div></div></div></div></div></div>

Data Operations Analyst - Reinsurance

Weill Cornell Medicine

<div><div>Title: Service Operations Analyst I - Security</div>
<div>
Location: Midtown</div>
<div>
Org Unit: IT Operations</div>
<div>
Work Days: Monday - Friday (Some weekends)</div>
<div>
Weekly Hours: 35.00 Hybrid</div>
<div>
Exemption Status: Exempt</div>
<div>
Salary Range: $85,000.00 - $98,100.00</div>
<ul><li>As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices</li></ul><div><div><div><div>
Position Summary</div>
</div><div><div>
The Service Operations Analyst I - Secrurity role is responsible for the 24 x 7 health of all monitored and managed systems, network and applications. They will provide IT technical and application support to the WCM community. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. Analyst is responsible for reviewing monitoring status, correlating events, understanding alarm diagnosis and incident/event trends. They troubleshoot and resolve discovered issues under the scope of Operations Center-supported services. The SOC Analyst requires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact and resolve issues as quickly as possible</div></div></div><div><div><div>
Job Responsibilities</div>
</div><ul><li>Responsible for monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments. Identifies operational risks and proposes alternative solutions.
</li><li>Participates in technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution.
</li><li>Participates in 24 x 7 monitoring and troubleshooting of Service Operations Center-monitored services, including Infrastructure, Networks, applications and monitored applications. Performs triage and remediation of detected issues.
</li><li>Responds to tickets and phone queue for Service Operations Center.
</li><li>Administers servers, storage, and/or backup technologies.
</li><li>Works collaboratively with engineering team to provide continuing service management and support on all production and test/development systems. Provides support and maintenance for all current and new systems.
</li><li>Monitors event console, identifying patterns of activity that could warrant technical intervention to resolve prior to a production outage.
</li><li>Provides ongoing support and management of monitoring tools. Participates in an on-call and/or shift rotation that provides 24x7x365 coverage, including management and monitoring of mission critical systems and networks.
</li><li>Ensures SOP procedures have been fulfilled and that work instructions and SOPs are being followed.
</li><li>Ensures that service requests are fulfilled as per the operational level agreement and committed fulfillment time.
</li><li>Develops knowledge base articles and work instructions for inclusion into knowledge base of record. Follows WCM ITIL process work flows to ensure operational tasks and activities are being followed for incident, request, change and event management.
</li><li>Follows the change management process for operational change tasks to ensure compliance for change management. Ensures all change management tasks are complete.
</li><li>Occasionally assists with data center(s) activities such as shipping, delivery, inventory, and operational tasks.
</li></ul></div><div><div><div>Education</div>
</div><ul><li>Bachelor's Degree
</li></ul></div><div><div><div>Experience</div>
</div><div><ul><li>Bachelor's degree in a related field or four years of equivalent technical experience is required.</li>
<li>ITIL v3 Foundations is highly desired.</li>
<li>Network+ certification is highly desired.</li>
<li>VMWare, Microsoft Server, Red-Hat Linux, A+, Security+, and or Network+ certification(s) preferred.</li>
<li>Information security certifications, such as Security+, CEH, GIAC, SSCP</li>
<li>Basic understanding of the legal aspects of data acquisitions and electronic discovery</li>
<li>Strong conceptual thinking, verbal, and communication skills</li>
<li>Strong understanding of logging or security event and incident management systems, such as Syslog, Splunk, etc.</li>
<li>Experience using security tools, such as Metasploit, nmap, Kali, Backtrack Linux, Wireshark, netcat, etc.)</li>
<li>Responds to alerts generated by our security event and incident management (SEIM) and log management platform, Splunk Enterprise Security</li>
<li>Basic understanding of a variety of incidents and attack vectors, such as network intrusions, web-based attacks, malicious emails, root- and user-level compromises, malware, botnet infections, and other anomalous activity.</li>
</ul></div></div><div><div><div>Knowledge, Skills and Abilities</div>
</div><ul><li>Excellent communication skills (both verbal and written).
</li><li>Results driven individual who enjoys working in a fast paced and challenging environment.
</li><li>Capable of working independently with little supervision or direction.
</li><li>Excellent operations, troubleshooting, and critical thinking skills.
</li><li>Technical acumen and the ability to facilitate and manage technical bridge lines that cross multiple domains.
</li><li>Ability to quickly determine root cause, business impact and resolve issues as quickly as possible.
</li></ul></div><div><div><div>Licenses and Certifications</div>
</div></div><div><div><div>Working Conditions/Physical Demands</div>
</div><div><ul><li>May participate in a rotation, providing 24x7x365 support.</li>
<li>Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.</li>
<li>Light travel between office locations, primarily within NYC is required.</li>
<li>Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.</li>
<li>Occasional moving of computer equipment or similar objects up to approximately 25 lbs may be required.</li></ul></div></div></div><br>
<p></p>
<p>Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of &ldquo;any person, any study.&rdquo; No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual&rsquo;s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.</p>
<p>Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans&rsquo; Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.</p></div><p></p>

Service Operations Analyst I - Security

<div><div>Title: Service Operations Analyst II - Security</div>
<div>
Location: Upper East Side</div>
<div>
Org Unit: IT Operations</div>
<div>
Work Days: Monday - Friday (Some weekends)</div>
<div>
Weekly Hours: 35.00</div>
<div>
Exemption Status: Exempt</div>
<div>
Salary Range: $95,000.00 - $117,300.00</div>
<ul><li>As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices</li></ul><div><div><div><div>
Position Summary</div>
</div><div><div>
The Service Operations Analyst II - Security position is a senior IT Operations team member who can determine the most effective and efficient way to conduct a series of operational activities in a high-volume diverse environment. The ideal candidate will have a combination of proven technical experience, a solid foundation in operating systems, and considered to be a SME (subject matter expert) in a specific domain such as Network, Security, or Infrastructure (including Cloud).</div><br>
<div></div>
<div>
This role will provide IT technical leadership across the primary technologies to the WCM community. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. The role is responsible for correlating events, identifying event trends, identifying problems and contributing to root cause analysis. They troubleshoot and resolve discovered issues under the scope of Operations Center-supported services. This role equires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact, and resolve issues as quickly as possible.</div></div></div><div><div><div>
Job Responsibilities</div>
</div><ul><li>Responsible for monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments. Identifies operational risks and proposes alternative solutions.
</li><li>Participates in technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution.
</li><li>Drives problem analysis and incident trending improvement opportunities. Works with Service Owners and Operational Management to drive continual improvement initiatives.
</li><li>Documents and represents operational requirements in service forums.
</li><li>Drives problem management initiatives and serves as a point of contact for the management of critical incidents.
</li><li>Serves as the primary contact for Service Owners to ensure operational readiness during service transition.
</li><li>Serves as escalation point for junior analysts in monitoring and troubleshooting of all SOC-monitored services, including Infrastructure, Networks, applications and monitored applications. Performs triage and remediation of detected issues.
</li><li>Provides training and guidance for junior team members.
</li><li>Provides backup for junior analysts in responding to tickets and phone queue for Service Operations Center.
</li><li>Provides backup for junior analysts in monitoring event console, identifying patterns of activity that could warrant technical intervention to resolve prior to a production outage.
</li><li>Administers servers, storage, and/or backup technologies.
</li><li>Assists with data acquisitions, electronic discovery, and forensic investigations.
</li><li>Works collaboratively with engineering team to provide continuing service management and support on all production and test/development systems. Provides support and maintenance for all current and new systems.
</li><li>Provides ongoing support and management of monitoring tools. Participates in an on-call and/or shift rotation that provides 24x7x365 coverage, including management and monitoring of mission critical systems and networks.
</li><li>Ensures that service requests are fulfilled as per the operational level agreement and committed fulfillment time.
</li><li>Develops knowledge base articles and work instructions for inclusion into knowledge base of record. Follows WCM ITIL process work flows to ensure operational tasks and activities are being followed for incident, request, change and event management.
</li><li>Follows the change management process for operational change tasks to ensure compliance for change management. Ensures all change management tasks are complete.
</li><li>Occasionally assists with data center(s) activities such as shipping, delivery, inventory, and operational tasks.
</li></ul></div><div><div><div>Education</div>
</div><ul><li>Bachelor's Degree
</li></ul></div><div><div><div>Experience</div>
</div><div><ul><li>Bachelor's degree in a related field, or five years of equivalent technical experience required.</li>
<li>ITIL v3 Foundations highly desired.</li>
<li>Advanced Linux, Microsoft, VMware, Network, Cisco, AWS, Azure, Security certification preferred.</li>
<li>Experience with LDAP, Active directory, DNS and DHCP technologies.</li>
<li>Experience with monitoring tools, various operating systems, backup, and cloud technologies.</li>
<li>Experience with PowerShell, Bash, Python, and Perl scripting.</li>
<li>Information security certifications, such as Security+, CEH, GIAC, SSCP</li>
<li>Basic understanding of the legal aspects of data acquisitions and electronic discovery</li>
<li>Strong conceptual thinking, verbal, and communication skills</li>
<li>Strong understanding of logging or security event and incident management systems, such as Syslog, Splunk, etc.</li>
<li>Experience using security tools, such as Metasploit, nmap, Kali, Backtrack Linux, Wireshark, netcat, etc.)</li>
<li>Responds to alerts generated by our security event and incident management (SEIM) and log management platform, Splunk Enterprise Security</li>
<li>Basic understanding of a variety of incidents and attack vectors, such as network intrusions, web-based attacks, malicious emails, root- and user-level compromises, malware, botnet infections, and other anomalous activity.</li>
</ul></div></div><div><div><div>Knowledge, Skills and Abilities</div>
</div><ul><li>Excellent written and verbal communication skills.
</li><li>Results driven individual who enjoys working in a fast paced and challenging environment.
</li><li>Capable of working independently with little supervision or direction.
</li><li>Excellent operations, troubleshooting, and critical thinking skills.
</li><li>Technical acumen and the ability to facilitate and manage technical bridge lines that cross multiple domains.
</li><li>Ability to quickly determine root cause, business impact and resolve issues as quickly as possible.
</li></ul></div><div><div><div>Licenses and Certifications</div>
</div></div><div><div><div>Working Conditions/Physical Demands</div>
</div><div><ul><li>May participate in a rotation, providing 24x7x365 support.</li>
<li>Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.</li>
<li>Light travel between office locations, primarily within NYC is required.</li>
<li>Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.</li>
<li>Occasional moving of computer equipment or similar objects up to approximately 25 lbs may be required.</li></ul></div></div></div><br>
<p></p>
<p>Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of &ldquo;any person, any study.&rdquo; No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual&rsquo;s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.</p>
<p>Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans&rsquo; Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.</p></div><p></p>

Service Operations Analyst II - Security

Just Salad

<div><div><p>Join our growing technology team as an IT Services Analyst and help transform our IT operations from reactive support to proactive &quot;mission control.&quot; You'll play a critical role in supporting our multi-location restaurant operations while building enterprise-grade security and infrastructure automation capabilities. We're looking for a proactive technology professional who thrives in a fast-paced environment and wants to build something meaningful. If you're passionate about restaurant technology, security operations, and process automation, we'd love to hear from you. In line with Just Salad&rsquo;s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad&rsquo;s environmental footprint.</p><p><b>
Location:</b> New York City - Onsite
</p><p><b>Department:</b> Information Technology/IT Services
</p><p><b>Reports to:</b> Director of IT Services And Cybersecurity</p><p>
Start Date Jan 5 2026</p><p><b>
What You'll Do</b></p><p><b>
Infrastructure &amp; Operations Management</b></p><p></p><ul><li>
Administer integrations of systems across 100+ restaurant locations</li><li>
Manage multi-vendor technology ecosystem including phone systems, network connectivity, and mail system</li><li>
Develop and implement automated playbooks for tier-1 support tasks and common infrastructure issues</li><li>
Coordinate technology deployments for new store openings and expansion projects</li><li>
Monitor and maintain business-critical systems using RMM and advanced monitoring tools</li></ul><p><b>
Security Operations &amp; Compliance</b></p><p></p><ul><li>
Design and implement comprehensive Identity and Access Management (IAM) strategy with role-based access controls</li><li>
Manage security tools including email security, MDM, and endpoint protection platforms</li><li>
Execute business continuity and disaster recovery procedures</li><li>
Ensure PCI compliance and manage security scanning initiatives</li><li>
Build proactive threat hunting capabilities and incident response procedures</li></ul><p><b>
Process Automation &amp; Innovation</b></p><p></p><ul><li>
Create automated workflows to reduce manual processes and improve operational efficiency</li><li>
Support innovative technology initiatives including robotics integration projects</li><li>
Develop self-service platforms for operations teams</li><li>
Implement data classification and governance frameworks</li></ul><p><b>
What We're Looking For</b></p><p><b>
Required Experience</b></p><p></p><ul><li>
Junior-to-Mid Level (2+ years experience in Enterprise IT)
</li><li>Hands-on experience with POS systems (Toast experience highly preferred)</li><li>
Strong background in network management, cloud platforms, and security tools</li><li>
Knowledge of compliance frameworks (PCI, SOC 2) and security best practices</li><li>
Proven track record managing technology across multiple sites</li><li>
Strong working experience with the latest generative AI models</li></ul><p><b>
Technical Skills</b></p><p></p><ul><li>
Cloud platform administration (Google Workspace, GCP, Azure, AWS)</li><li>
Network infrastructure management (VPN, firewalls, connectivity)</li><li>
Security tools (SIEM, endpoint protection, email security)</li><li>
Remote monitoring and management (RMM) platforms</li><li>
Backup and disaster recovery solutions</li><li>
Project coordination and vendor management</li></ul><p><b>
Preferred Qualifications</b></p><p></p><ul><li>
Experience with restaurant/retail technology ecosystems</li><li>
Experience with automation scripting (Python, PowerShell) and workflow tools</li><li>
Relevant certifications (Security+, GSEC, Google Cloud, etc.)</li><li>
Background in construction/rollout project coordination</li><li>
ITIL or similar process framework knowledge</li></ul><p><b>
Why Join Our Team</b></p><p></p><ul><li><b>
Impact:</b> Lead critical enterprise system implementations.</li><li><b>
Innovation:</b> Build integrations and automation for a rapidly growing restaurant chain.</li><li><b>
Growth:</b> Lead the development of security operations function.</li><li><b>
Collaboration:</b> Work directly with different teams.</li><li><b>
Mission-Critical Role:</b> Your work directly impacts operational efficiency across the entire organization.</li></ul><p><b>
Our Technology Stack</b></p><p></p><ul><li><b>
Enterprise Systems:</b> ERP, HRIS</li><li><b>
Cloud:</b> Google Workspace, Google Cloud Platform</li><li><b>
Security:</b> Email Security, Kandji MDM</li><li><b>
Monitoring:</b> Enterprise system monitoring and alerting</li><li><b>
Integration:</b> API management and data synchronization tools</li></ul><p><b>
Benefits</b></p><p></p><ul><li>
Competitive annual salary: $85,000 &ndash; $95,000 + eligible for corp bonus</li><li>
Medical, Dental, and Vision Insurance</li><li>
Voluntary Long-Term Disability, Hospital Indemnity, Accidental Insurance, Life + AD&amp;D</li><li>
Paid Vacation, Sick days, and Holidays</li><li>
Employee Assistance Program (EAP)</li><li>
401(k) eligibility</li><li>
Pre-tax benefits (Commuter Benefits, FSA + HSA)</li><li>
Summer Fridays</li><li>
Fitness discounts</li><li>
Free Just Salad meals while working</li></ul><p>
About Us</p><p>
</p><p>Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to &ldquo;Eat with Purpose,&rdquo; Just Salad is a Certified B Corporation&trade; and home to the world&rsquo;s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.</p></div>
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IT Services Analyst

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