operations analyst, tds global asset servicing - corporate actions

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operations analyst

ernesta

<div><h1 class="jobSectionHeader">Operations Analyst</h1>
<h2 class="jobSectionHeader">About Ernesta</h2>

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
<h2 class="jobSectionHeader">
About the Role</h2>

Ernesta is seeking an Operations Analyst to support inventory planning, operational financial analysis, logistics data support, and new product launch execution across the Operations function. This role sits at the intersection of inventory strategy, working capital discipline, operational execution, and data infrastructure.

This is a highly analytical and cross-functional role suited for someone who thrives in both structured financial analysis and dynamic operational environments &mdash; able to translate data into decisions, align stakeholders across functions, and build scalable processes that support growth.
<h2 class="jobSectionHeader">
Inventory &amp; Sample Planning</h2>
<ul><li>Maintain day-to-day sample planning tools and incorporate the latest forecasts to drive replenishment decisions; proactively flag and reorder samples selling faster than planned, accounting for wide variation in supplier lead times.</li>
<li>Generate clear recommended actions for each backorder; partner closely with the Customer Experience team to provide the information they need to have informed conversations with customers</li>
<li>Track backorder trends by SKU to identify chronic supply issues and feed that signal back into inventory planning and purchasing decisions</li>
Support additional operational, analytical, and cross-functional initiatives as business needs evolve. 
<li>
</li>
</ul><h2 class="jobSectionHeader">New Product Launch</h2>
<ul><li>Manage the launch playbook cross-functionally, tracking open items across merchandising, supply planning, and operations and ensuring each workstream hits its milestones</li>
<li>Execute all system changes required to support launch: SKU setup in the WMS, OMS, and Shopify</li>
<li>Work directly with merchandising on last-minute changes &mdash; understanding how late updates (style changes, size additions, color drops) cascade through the launch plan and adjusting execution accordingly</li>
<li>Ensure sample materials are ordered and available ahead of launch, accounting for supplier lead times</li>
<li>Flag launch blockers early, drive resolution, and maintain clear visibility into what is at risk and what needs escalation</li>
</ul><h2 class="jobSectionHeader">Logistics Support</h2>
<ul><li>Implement carrier territory changes across all relevant systems when hub assignments, zip code coverage, or carrier networks shift</li>
<li>Maintain carrier routing data &mdash; hub-to-zip mappings, service zone files, and coverage logic &mdash; and identify orders routed to the wrong hub before they are acted on</li>
<li>Build and maintain carrier performance KPIs: on-time rates, exception rates, cost per shipment, and other metrics used to evaluate carrier health and inform contract decisions.</li>
</ul><h2 class="jobSectionHeader">Operations Financial Reporting</h2>
<ul><li>Collect all data required for EOM close across carriers and cost categories</li>
<li>Flow processed data through all relevant dashboards and systems</li>
<li>Identify and flag discrepancies and resolve or escalate before close is finalized</li>
<li>Deliver a monthly readout to senior leadership covering total costs by carrier, record volumes, key anomalies, and open items carrying into the next month</li>
<li>Support the Finance and Operations with operational financial reporting; analyze material utilization, yield, and cost trends to identify margin and efficiency opportunities</li>
<li>Assist in budgeting and forecasting processes for inventory investment and operational expenses</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>3&ndash;6 years of experience in operations planning, inventory management, supply chain, or operations finance</li>
<li>Strong analytical and financial modeling capabilities; demonstrated experience managing inventory strategy in a multi-SKU environment</li>
<li>Experience supporting month-end close, operational financial reporting, and budgeting processes</li>
<li>Proficiency with Airtable, Sigma, Shopify, or similar platforms; comfort working across multiple systems simultaneously</li>
<li>Ability to work cross-functionally and manage competing priorities without direct authority</li>
<li>High attention to detail; able to catch errors in complex datasets and resolve them systematically</li>
<li>Strong communication skills &mdash; able to translate complex data into clear summaries for operational and senior leadership audiences</li>
<li>High level of ownership and accountability; operates independently and drives workstreams to completion</li>
</ul>
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated starting base pay for this role is between $130,000 to $150,000. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as experience, education, and role-based skills. This role is also eligible for early-stage company equity (ask us about this and why this is important), health benefits, flexible paid time off, and more.</div>

Operations Analyst

TD Bank

<div>Work Location :
New York, New York, United States of America
Hours:
40
Line of Business:
TD Securities
Pay Detail:
$110,000 - $130,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Preferred Qualifications:
Company Overview
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients. The firm works with clients around the world, focusing selectively and strategically on the key financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore, and Tokyo. www.td.com
Department Overview
TD Securities Global Asset Servicing (GAS) is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving. Our dynamic team is divided into five main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.
The GAS team partners with the front office and other groups globally to manage risk and deliver world class service to our global client base. The team provide operational support and control across the trade lifecycle. The team is heavily involved in new product initiatives and process improvements support the growing needs of the business. We take great pride in ensuring controls are continuously monitored and updated while focusing on exceeding customer expectations.
If you are industrious, collaborative, innovative, and enjoy visionary thinking, joining our team could be an ideal opportunity for you.
Global Asset Servicing &ndash; Corporate Actions Overview
<ul><li>Manage daily Corporate Action Events across multiple fixed income products.
</li><li>Familiarity with DTC, Euroclear and foreign depository clearance, settlements, and Asset Servicing.
</li><li>Knowledge of new bond issues, changes in terms and conditions to the indentures, details, and calculations of interest for P&amp;I, fixed and floating rate issues, bankruptcies, liquidations, defaults, consents, conversions, full and partial calls, and maturities.
</li><li>Responsible for processing Corporate Actions from trade date to settlement date including fails management over the complete event.
</li><li>Interact with operations groups globally to provide industry leading client service to external clients and internal stakeholders.
</li><li>Internal and external clients while developing relationships with colleagues across TDS Global Operations and Business Services.
</li></ul>The Global Asset Servicing Corporate Actions team is responsible for ensuring complete, accurate, and timely processing of all corporate actions as well as maintaining the multiple security masters (cross platform).
Primary Responsibilities :
<ul><li>Asset Servicing event creation in proprietary systems.
</li><li>Perform day-to-day processing and reconciliation of all Corporate Action Events.
</li><li>Identification, escalation, and resolution of corporate action issues understanding while working against critical deadlines.
</li><li>Processing ad-hoc bond conversion requests on 144A/REGS securities.
</li><li>Working with external brokers to process events on Repo / Stock Loan positions and settle claims.
</li><li>Respond to both internal and external inquiries expeditiously.
</li><li>Working in a dynamic environment; leverage expertise in key areas to deliver a superior work product.
</li><li>Partner with technology to development, implement and refine internal system and processes.
</li><li>Provide management feedback on custodian and vendor performance.
</li><li>Support direct manager in the delivery and monitoring of daily outputs and critical tasks.
</li><li>Efficiently maintain documentation for regulatory, compliance, and audit purposes.
</li><li>Drive new business initiatives and pursue automations in support of STP (straight through processing).
</li></ul>Qualifications:
<ul><li>5+ years&rsquo; experience in Asset Servicing Operations.
</li><li>Can collaborate with and encourage other team members in the pursuit of operational excellence.
</li><li>Possess excellent communication skills.
</li><li>Able to work in a fast-paced, deadline sensitive environment.
</li><li>Self-starter who is comfortable in a complex role interfacing with clients and internal teams.
</li></ul><ul><li>Strong knowledge of Excel (e.g., VLOOKUP, pivots, macros, etc.).
</li><li>Proven risk management skills, fostering a zero-tolerance policy for poor management practices.
</li><li>Broadridge NAPE experience is preferred
</li><li>Strong front-to-back ownership mentality
</li><li>Adept at multi-tasking skills with the ability to prioritize competing/conflicting priorities.
</li><li>Excellent analytical/problem solving skills while maintaining a sense of urgency.
</li><li>Understanding of industry best practices.
</li><li>Build strong relationships and work collaboratively within Global Operations and Business Services teams to support the growing needs of the business.
</li></ul><h3 class="jobSectionHeader">Inclusiveness
</h3>At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, creating an environment where every employee can reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Operations Analyst/Specialist II TDS coordinates and executes projects primarily focused on the continuous improvement of Operations and/or the attainment of organizational objectives. The Operations Analyst/Specialist II TDS assists Operations management in identifying opportunities for process improvements, analyzes options (including software, workflow changes, training needs, and procedure modification), and presents recommendations and implements change.
Depth &amp; Scope:
<ul><li>Performs more complex operational analysis within the Loss Analytics department
</li><li>Works independently and works with the Management team in making decisions on policy and procedure changes
</li><li>Develops recommendation and coordinates the implementation of new procedures
</li><li>Disseminates analyzed findings and makes recommendations to Management pertaining to system configurations and/or process changes
</li><li>Manages through to completion on assigned projects including identifying project requirements, gathering information, developing an approach, executing the project and ensuring communication occurs across functional areas
</li><li>Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas
</li><li>Leads capacity analysis for Fraud software to determine appropriate staffing levels
</li><li>Collects and analyzes pertinent information and data pertaining to fraud committed against TD Bank
</li><li>Conducts detailed statistical analysis involving fraud loss and check card data and correlate to Fraud Management applications/processes to determine department effectiveness
</li><li>Completes ad-hoc reporting and analysis requests from Management including data collection
</li><li>Considered a subject matter expert for Operations processes and acts as a resource for resolving technical or operational issues
</li><li>Conducts capacity analysis for Fraud software to determine appropriate staffing levels
</li><li>Identifies opportunities and presents solutions for process improvements, including streamlining functions, resolving processing problems and improving service quality
</li>Develops solutions in conjunction with work teams and management and then coordinates implementation 
<li>
</li></ul> 
Experience:
<ul><li>Bachelor's degree, or specialized training / equivalent work experience
</li><li>5+ years related experience
</li><li>Successful project management skills and ability to work independently
</li><li>Proven ability to relate technical solutions to operational issues
</li><li>Proven verbal and written communication skills
</li><li>Excellent in operating computer applications with specific focus on data retrieval and research including CMOD
</li><li>Solid understanding of data analysis techniques and methodology
</li><li>Proficient in Monarch, Access and Excel, proven knowledge of PowerPoint and Word
</li></ul>Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
 
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more 
 
Additional Information:
 
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
 
 
Colleague Development
If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. 
 
Training &amp; Onboarding
 
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
 
 
Interview Process
 
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. 
 
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</div>

Operations Analyst, TDS Global Asset Servicing - Corporate Actions

Payoneer

<div>
 
 About Payoneer
 
 
 
 Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world&rsquo;s underserved businesses to a rising global economy. We&rsquo;re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
 
 
 By taking the complexity out of the financial workflows&ndash;including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence&ndash;we give businesses the tools they need to work efficiently worldwide and grow with confidence.
 
 
 
 Location: NYC
 
 
 Hybrid
 
 
 Full-time
 
 
 
 
 Role Summary
 
 
 
 We are seeking a
 
 Data Analyst
 
 to join our
 
 Operations
 
 team in the Americas region. The ideal candidate will have a background in analytics, proven experience in SQL, and is an expert at building dashboard solutions that provide our business leaders with the data and insights they need to help service our customers with excellence.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide accurate and user-friendly data models, insight, reports, and dashboards
 </li>
 <li>
 Analyze data, track operational performance, alert and analyze abnormal trends
 </li>
 <li>
 Work with different stakeholders in the company, such as Operations, BizDev, Product, Tech and Program Managers
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 3+ years of working experience as a Data Analyst in tech/fintech companies
 </li>
 <li>
 3+ years of experience building dashboards with visualization platforms - Power BI, Tableau, Looker, etc.
 </li>
 <li>
 Degree in Industrial Engineering, Statistics, Software Engineering, Computer Science, Mathematics or another quantitative field
 </li>
 <li>
 Highly experienced with SQL
 </li>
 <li>
 Experience working with Python, with focus on Pandas - advantage!
 </li>
 <li>
 Experience with data modelling, BI/ETL development. - advantage!
 </li>
 <li>
 Experience working in cloud environments (Google Cloud Platform, BigQuery) preferred
 </li>
 <li>
 Experience working with operational KPI Metrics
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
 </li>
 <li>
 401K with employer match
 </li>
 <li>
 Employee Stock Purchase Plan (ESPP)
 </li>
 <li>
 Fitness/Wellness reimbursement
 </li>
 <li>
 Generous PTO, paid holidays, and parental leave
 </li>
 <li>
 Learning and development opportunities
 </li>
 <li>
 Flexible work from home schedule
 </li>
 <li>
 Volunteer activities
 </li>
 <li>
 Fun office culture with supportive leadership
 
 
 </li>
 </ul>
 
 In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave.
 
 This position is also eligible for a discretionary year-end bonus.
 
 
 
 
 
 The annual base salary range for this position is: $85,000 - $100,000.
 
 
 
 
 The Payoneer Ways of Working
 
 
 
 
 Act as our customer&rsquo;s partner on the inside
 
 
 
 
 Learning what they need and creating what will help them go further.
 
 
 
 
 Do it. Own it.
 
 
 
 
 Being fearlessly accountable in everything we do.
 
 
 
 
 Continuously improve
 
 
 
 
 Always striving for a higher standard than our last.
 
 
 
 
 Build Each Other Up
 
 
 
 
 Helping each other grow, as professionals and people.
 
 
 
 If this sounds like a business, a community, and a mission you want to be part of, apply today.
 
 
 
 We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
 
 
 
</div>

Ops Data Analyst

Public Partnerships LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
Position Title:
Operations Associate 1 
Duties &amp; Responsibilities: 
Job Summary 
The Operations Associate I supports day-to-day operational performance by compiling, maintaining, and analyzing workforce and operational data that informs management decision-making. This role assists in developing and maintaining reports, dashboards, and ad hoc analyses that track staffing levels, productivity, and key operational metrics. The Operations Associate I prepares regular performance and disbursement reports, ensures data accuracy, and maintains detailed records related to agent and workforce information.
Working closely with operations leadership, this position helps monitor performance trends, supports reporting deadlines, and contributes to tools and processes that improve operational visibility and efficiency. The role requires strong attention to detail, organization, and the ability to work in a fast-paced environment while supporting continuous process improvement initiatives.
Key Responsibilities
Purchasing/Timesheet<ul><li>
Will be responsible for receiving purchase order requests</li><li>
Enter timesheets and invoices daily</li><li>
Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.</li></ul>
Workforce Metrics &amp; Performance Management<ul><li>
Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.</li><li>
Achieve IPH goals</li></ul>
Operational Efficiency &amp; Process Improvement<ul><li>
Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.</li><li>
Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.</li><li>
Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.</li></ul>
Required Skills:<ul><li> 
Excellent accuracy and attention to detail.</li><li>Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.</li><li>Excellent written and oral communication skills.</li><li>Process-improvement oriented.</li><li>Excellent spreadsheet skills.</li><li>Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).</li></ul>
Education: High school diploma or equivalent required; bachelor&rsquo;s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
Experience: 1-2 years&rsquo; experience in payroll and accounts payable operations or finance, preferably in an automated system environment.
Pay Rate: $19.24-$21.63
Working Conditions: Remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

POS Operations Associate-1

Wilson Elser

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

On-Site IT Support Analyst

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Xcede

<div>
 
 Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 
 
 
 
 
 We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 
 
 
 
 
 You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 
 
 
 
 
 Overview:
 
 
 &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 
 
 &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 
 
 &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 
 
 &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 
 
 &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 
 
 &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 
 
 &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 
 
 &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 
 
 &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 
 
 
 
 
 It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 
 
 
</div>

Office Manager

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