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operations analyst

LiveRamp

<div><div><b>LiveRamp is the data collaboration platform of choice for the world&rsquo;s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases&mdash;within organizations, between brands, and across its premier global network of top-quality partners.</b></div><div></div><div><b>
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.</b></div><div><b><br>
About the Role</b></div><div>
We are seeking a Senior CX Operations Analyst, Planning &amp; Insights to join our Customer Experience (CX) Strategy &amp; Operations Team.</div><div><br>
In this role, you will partner closely with leaders across CX (Technical Support &amp; Services) to drive operational rigor, deliver actionable insights, and support forward-looking planning. You will build scalable reporting and modeling frameworks, contribute to scenario planning, and support initiatives that improve efficiency and performance&mdash;including the implementation, measurement, and adoption of AI and automation to improve team productivity and operational efficiency.</div><div><br>
This is a high-visibility role for someone who enjoys combining data, business context, structured problem solving and cutting edge technology to improve how teams operate.</div><div></div><div><b><i>
This is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock.</i></b></div><div><b>
What You&rsquo;ll Do</b></div><div>
Operational Reporting &amp; Insights</div><ul><li><div>
Build and maintain core reporting for CX performance, including support, services, and productivity metrics</div></li><li><div>
Deliver clear, actionable insights to CX leaders to inform day-to-day and strategic decisions</div></li><li><div>
Monitor key trends and proactively flag risks and opportunities</div></li><li><div>
Connect reporting outputs to planning processes by ensuring metrics inform forecasting, capacity planning, and operational decision-making</div></li></ul><div><br>
Financial &amp; Operational Modeling</div><ul><li><div>
Develop and maintain business models in Google Sheets to support:</div><ul><li><div>
Headcount and capacity planning</div></li><li><div>
Demand forecasting</div></li><li><div>
Cost-to-serve analysis</div></li></ul></li><li><div>
Support scenario planning and sensitivity analysis to evaluate business trade-offs</div></li><li><div>
Partner with FP&amp;A to align operational plans with financial targets</div></li></ul><div><br>
Process Improvement &amp; Automation</div><ul><li><div>
Analyze existing CX processes to identify inefficiencies, opportunities for workflow automation and AI adoption</div></li><li><div>
Support the design and rollout of scalable improvements to tools, workflows, and reporting, including AI driven initiatives</div></li><li><div>
Support implementation, quantify impact and track ROI of operational improvements</div></li><li><div>
Define success metrics and track adoption of AI-driven solutions across CX teams</div></li><li><div>
Measure and quantify the impact of AI and automation initiatives (e.g., productivity gains, cost reduction, cycle time improvements)</div></li></ul><div><br>
Cross-Functional Collaboration</div><ul><li><div>
Partner across CX, Finance, RevOps, Data, Business Technology and Product teams</div></li><li><div>
Translate business needs into structured analyses and recommendations</div></li><li><div>
Communicate findings clearly to both technical and non-technical stakeholders</div></li></ul><div><b><br>
About You</b></div><div>
Experience</div><ul><li><div>
4&ndash;7 years of experience in Business Operations, FP&amp;A, Strategy, Consulting or similar analytical roles</div></li><li><div>
Experience supporting customer-facing or post-sales organizations (Support, Services, Customer Success) is a plus</div></li><li><div>
Background in SaaS, technology, or data-driven environments preferred</div></li></ul><div><br>
Modeling &amp; Analytical Skills</div><ul><li><div>
Advanced proficiency in Google Sheets (required)</div><ul><li><div>
Building structured models from scratch</div></li><li><div>
Scenario and sensitivity analysis</div></li><li><div>
Capacity and demand modeling</div></li></ul></li><li><div>
Comfortable working with data and large datasets</div></li><li><div>
Experience with BI tools (e.g. Tableau), SQL or similar querying tools is a plus</div></li></ul><div><br>
Financial Acumen</div><ul><li><div>
Solid understanding of budgeting, forecasting, and unit economics</div></li><li><div>
Ability to connect operational drivers to financial outcomes</div></li><li><div>
Experience with long-range and annual planning processes</div></li></ul><div><br>
AI &amp; Automation Mindset</div><ul><li><div>
Experience applying AI and workflow automation to business problems</div></li><li><div>
Eagerness to learn and experiment with new technologies</div></li></ul><div><br>
Ways of Working</div><ul><li><div>
Clear communicator who can translate data into insights</div></li><li><div>
Structured thinker with strong attention to detail</div></li><li><div>
Able to manage multiple priorities and operate in a fast-paced environment</div></li><li><div>
Collaborative and low-ego team player with a bias for action</div></li></ul><div><b><br>
What Success Looks Like</b></div><ul><li><div>
CX leaders rely on your reporting and models to make informed decisions</div></li><li><div>
Planning processes (headcount, capacity, forecasting) are more structured and predictable</div></li><li><div>
Planning decisions are grounded in accurate, trusted data and improve over time based on actual business performance</div></li><li><div>
You identify and help implement improvements that increase efficiency and reduce cost-to-serve</div></li><li><div>
You support the adoption and scaling of AI/automation use cases that improve team productivity</div></li></ul><div><br>
</div><div>The approximate annual base compensation range is $113,500 to $170,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.</div><h2 class="jobSectionHeader"><b><br>
Benefits:</b></h2><ul><li><div>
People: Work with talented, collaborative, and friendly people who love what they do.</div></li><li><div>
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.</div></li><li><div>
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.</div></li><li><div>
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.</div></li><li><div>
Savings: Our 401K matching plan&mdash;1:1 match up to 6% of salary&mdash;helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)</div></li><li><div>
RampRemote: A comprehensive office equipment and ergonomics program&mdash;we provide you with equipment and tools to be your most productive self, no matter where you're located</div></li></ul><div></div><h2 class="jobSectionHeader"><b>
More about us:</b></h2><div></div><h2 class="jobSectionHeader"><b><i>
LiveRamp&rsquo;s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles&mdash;one that informs how we hire, train, and grow our global team across nine countries and four continents. Click </i></b><div><b><i>here </i></b></div><b><i>to learn more about Diversity, Inclusion, &amp; Belonging (DIB) at LiveRamp.</i></b></h2><div></div><div>
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.</div><div></div><div>
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.</div><div><b><br>
California residents</b>: Please see our <div>California Personnel Privacy Policy</div> for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.</div><div><b><br>
To all recruitment agencies</b>: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.</div></div>

Senior CX Operations Analyst, Planning & Insights

Qcells

<div><p><b>Description</b>
</p><h3 class="jobSectionHeader"><b>POSITION DESCRIPTION:</b></h3><br>
EnFin&rsquo;s Operations &amp; Maintenance Analyst focus is remediating orphaned solar customers impacted by out-of-business installers; responsible for leading remediation efforts, ensuring timely and effective resolution of customer issues and providing exceptional customer experience. The O&amp;M Analyst is responsible for developing and managing relationships with alternate installers I.E. O&amp;M partners to successfully mitigate customers' concerns and achieve Permission to Operate (PTO) from the utility; acts as a liaison between all parties to ensure we meet the regulatory, utility, HOA, AHJ and NEC code requirements for successful project completion.
<br>
This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ. Remote may be considered in exceptional cases.<h3 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h3><ul><li>
Design &amp; implement an interconnection process where Enfin can take over the processing of the interconnection application on behalf of the installer.</li><li>
Map out and deliver interconnection timelines and process for each utility that we have active customers</li><li>
Oversee utility relationships to deliver timely PTO's but working collaboratively with Utility representatives</li><li>
Develop and maintain productive relationships with our O&amp;M partners &amp; regulatory stakeholders for sustainability and successful project/customer mitigation.</li><li>
Manage a pipeline for our O&amp;M partners to ensure projects are completed within the standards of our customers&rsquo; expectations; satisfaction and adherence to Service Level Agreements (SLA) and Service Level Objectives (SLO).</li><li>
Lead project remediation efforts for orphaned solar customers, ensuring timely and effective resolution of customer concerns.</li><li>
Investigate and resolve customer complaints, concerns, and issues related to solar system installation, maintenance, and performance.</li><li>
Serve as the primary point of contact for customer-facing teams, providing regular updates and ensuring transparent communication throughout the remediation process.</li><li>
Perform outbound calls to O&amp;M partners to deal with the complaint process to the customer's desired resolution.</li><li>
Develop and maintain databases and spreadsheets.</li><li>
Analyze data related to customer issues, remediation efforts, and system performance to identify trends and areas for improvement.</li><li>
Ensure compliance with company policies, industry regulations, and relevant laws.</li><li>
Follow-up on inbound calls or emails to positively manage both our customers and business partners&rsquo; relationships.</li><li>
Schedule regular meetings, discussions, and teleconferences to strengthen the relationship with our O&amp;M partners.</li><li>
Address any customers&rsquo; concerns or escalations promptly, professionally, and accurately.</li><li>
Raise any business partners&rsquo; concerns to the Ops Leadership team promptly.</li><li>
Review and analyze our O&amp;M partners' performance and behavior to address potential risks.</li><li>
Identify opportunities for business growth in our Ops Leadership team.</li><li>
Review loan documents, PV designs, and installation contracts for accuracy and completeness.</li><li>
Perform fraud verification activities to ensure the validity of PII.</li></ul><h3 class="jobSectionHeader"><b>
REQUIRED QUALIFICATIONS</b></h3><ul><li>
A bachelor&rsquo;s degree in business or other related field with a minimum of 5+ years of professional work experience including 4+ years&rsquo; work experience with B2B2C in the solar industry, particularly in O&amp;M, customer service roles or operations.</li><li>
Experience with project management tools and methodologies, engineering, utility requirements, and installation requirements required.
</li><li>Solar Industry operations experience in PPA/leases and/or loans, PMP or other project management experience, as well as utility experience; strong knowledge of utility regulations and tariffs.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to work independently and collaboratively as part of the team.</li><li>
Stupendous understanding of solar system design, engineering &amp; utility requirements, production, installation and maintenance.</li><li>
Develop and implement remediation plans for O&amp;M issues.</li><li>
Strong written and oral communications including negotiation skills.</li><li>
Perform production and utility bill analysis, ROI investigation.</li><li>
Ability to influence and direct third-party providers to execute and remediate projects in a timely and cost-effective manner.</li><li>
Demonstrated track record of successfully working on multiple projects and activities at one time; must possess the ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight.</li><li>
Excellent time management and prioritization; enjoy operating in a dynamic and fast-paced environment.</li><li>
Identify areas for process improvement and present solution proposals to Ops Leadership.</li><li>
Ability to manage multiple stakeholders and priorities, collaborate with compliance, O&amp;M providers, and cross functional teams.</li><li>
Advanced working skills set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (VLOOKUP, if statements, pivot tables).</li><li>
Ability to interpret complex regulatory and tariff documents.</li><li>
Strong understanding of utility corrections and kickbacks and track record of successful mitigation.</li></ul><br>
<br>
Hanwha Q CELLS America Inc. (&ldquo;HQCA&rdquo;) is a Qcells company, one of the world&rsquo;s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.<div><div><div><br>
<b>
PHYSICAL, MENTAL &amp; ENVIRONMENTAL DEMANDS:</b><br>
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements <i>normally expected</i> to perform <i>regular</i> job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.</div></div><div><div><div><div><b><br>
Mobility</b></div></div><br>
<div><div><br>
Standing</div><div><br>
20% of time</div></div><br>
<div><div><br>
Sitting</div><div><br>
70% of time</div></div><br>
<div><div><br>
Walking</div><div><br>
10% of time</div></div><br>
<div><div><br>
<b>
Strength</b></div></div><br>
<div><div><br>
Pulling</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Pushing</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Carrying</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Lifting</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
<b>
Dexterity</b> <b>(F = Frequently, O = Occasionally, N = Never)</b></div></div><br>
<div><div><br>
Typing</div><div><br>
F</div></div><br>
<div><div><br>
Handling</div><div><br>
F</div></div><br>
<div><div><br>
Reaching</div><div><br>
F</div></div></div><div><div><div><b><br>
Agility</b> <b>(F = Frequently, O = Occasionally, N = Never)</b></div></div><br>
<div><div><br>
Turning</div><div><br>
F</div></div><br>
<div><div><br>
Twisting</div><div><br>
F</div></div><br>
<div><div><br>
Bending</div><div><br>
O</div></div><br>
<div><div><br>
Crouching</div><div><br>
O</div></div><br>
<div><div><br>
Balancing</div><div><br>
N</div></div><br>
<div><div><br>
Climbing</div><div><br>
N</div></div><br>
<div><div><br>
Crawling</div><div><br>
N</div></div><br>
<div><div><br>
Kneeling</div><div><br>
N</div></div></div></div></div><div></div><p><br>
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job&rsquo;s minimum qualifications.</p>
<ul><li>This target salary range is for CA positions only and should not be interpreted as an offer of compensation.</li></ul>
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.</div>

Operations & Maintenance Analyst

University of California - San Francisco

<div><div>Professional Fee Coder - Analyst II, under the direction of their Revenue Manager and Associate Director, will provide support in areas of revenue operations related to coding, auditing, and training for their designated areas. Responsibilities include providing education and training to physicians and clinical staff on documentation to ensure compliance with coding guidelines. Analyst II will perform an in-depth review of physician documentation and is responsible to present findings along with recommendations to the department on physician education. The incumbent should be familiar with all applicable billing and coding regulations and be able to effectively communicate these regulations to all levels of faculty, management and staff. This position will also assign codes based on a review of clinical charts, resolve coding issues based on denials, and Identify areas of improvement.</div></div>

Professional Fee Coder - Analyst

<div><p><div><div><div><div>Job Summary :
</div></div><br>
</div></div></p><p><div><div><div><div>Under the direction of the Division Manager, the <b>Financial Services Analyst </b>3 provides professional financial and operational support to the Division of Prevention Science, a moderately sized research-focused division. The Analyst plays a key role in supporting the division&rsquo;s research, administrative, and operational activities, applying campus policies, financial principles, and best practices to resolve a wide range of moderately complex issues requiring sound judgment, strong analytical skills, and a high degree of independence. Responsibilities include managing a variety of sponsored and divisional projects and supporting their post-award activities; resolving complex purchasing and reimbursement issues; and ensuring compliance with university policies and external sponsor requirements. The Analyst will also support administrative functions such as stipend/honoraria submission, petty cash and check handling, equipment inventory management, and special projects as assigned.
<br>
<br>
This position requires the ability to triage and prioritize in a fast-paced environment, work with minimal supervision, and remain current on policy changes, campus systems, and evolving administrative requirements. The Analyst must be highly organized, flexible, responsive, and able to interact effectively with faculty, research staff, vendors, and central campus offices including Contracts &amp; Grants Accounting, Controllers Office, HR, Supply Chain Management, and IT.
<br>
<br>
Success in this role requires professionalism, proactive problem-solving, strong communication skills, and the ability to remain calm, resourceful, and efficient under pressure. The Analyst will also contribute to training and onboarding of divisional staff on financial systems and compliance requirements, and will play an important role in supporting the annual budget processes and ongoing operational improvements.</div></div></div></div></p></div>

Financial Services Analyst

<div><p>This position will provide professional, high-level analytical and administrative support to the faculty in the overall operations of the faculty/residents&rsquo; offices and labs at the Mission Bay / Mission Hall location. Under the supervision of an Administrative Campus Site Supervisor, the incumbent will be the main Administrative Analyst support. Serves as resource and liaison on events related to clinical and research faculty issues. Independently analyzes and prioritizes requests prior to taking appropriate action. The incumbent will primarily provide project based support such as producing reports using statistical data analysis (mean, average, range, mode and %) using Microsoft Office Suite, and assist with A/V equipment including setting up and troubleshooting of technical problems in audio, video and network equipment. In addition, the incumbent will respond to complex inquiries (phone/email) from internal departments and outside organizations, conduct web searches on PubMed for scientific journal articles in research, document records, schedule and coordinate complex meetings and conferences, make complex travel arrangements, maintain complex service and faculty calendars, and prepare/submit expense reimbursements. All of the above will require excellent analytical and independent problem-solving skills in a fast pace, deadline-oriented environment with limited supervision. This position will serve as backup to the Administrative Campus Site Supervisor when needed, and will exercise excellent judgment to make sound decisions independently.<br>
<br>
<br>
<br>
The final salary and offer components are subject to additional approvals based on UC policy.<br>
<br>
</p><p>Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
</p><p>The salary range for this position is $29.05 - $53.50 (Hourly Rate).
</p><p>To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>

Administrative Officer

<div><p>This Financial Support Analyst will provide support, including basic financial and resource analysis, to the Preventive &amp; Restorative Dental Sciences (PRDS) Department at the Parnassus Campus. This role will involve working with our purchasing systems and resolving issues for others who are procuring, ordering, or having payment inquiries. Will review backup information for these actions and advise and interpret policy. The Financial Analyst will serve as a point of contact for our clients, including residents, faculty, and staff who support the school's operational needs.
</p><p>This role will ensure the creation of purchase orders (POs), the preparation of correct journal entries, the maintenance of the master chart of accounts, and the creation of new speedtypes for payments. They will assist the Department with SOD Budget planning, encompassing annual faculty renewal. They will submit UCPath Funding Entry and Salary Cost Transfers changes for faculty, staff, and residents. The Financial Support Analyst will manage cash/ check deposits, parking codes, and assist with activities as requested to meet business needs.<br>
</p><p></p><p>Department Description :
</p><p>MISSION: Advancing health through excellence in patient care, education and discovery. VISION: To be the preeminent innovator in oral and craniofacial health worldwide.
</p><p>VALUES: Through our values, we demonstrate LEADERSHIP in all that we do.
</p><p>Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.
</p><p>The School of Dentistry is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.
</p><p>We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master&rsquo;s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 26 consecutive years.</p></div>

Financial Support Analyst

Frontapp

<div><div><div><p>Location</p><div>
San Francisco, CA</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Department</p><div>
Sales &amp; Success</div></div><div><p>
Compensation</p><ul><div><p>
Estimated Base Salary $150K &ndash; $171K</p></div></ul><div><div>
Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.</div></div></div></div><p></p><div><div><div><div><br>
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.</div><p></p><p>
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including <b>Built In's 100 Best Midsize Places to Work in SF 2025</b>, <b>Top Places to Work by USA Today 2025</b>, <b>Y Combinator's list of Top Companies in 2023</b>, <b>#4 on Fortune&rsquo;s Best Workplaces in the Bay Area&trade;</b> ,<b>Inc. Magazine's 2022 Best Workplaces list</b>, and <b>Forbes Best Startup Employers 2022 List</b>.</p><p></p><p>
We&rsquo;re hiring a <b>Sales Operations Manager</b> to bring rigor, structure, and high-level analytical thinking to how we architect growth and scale our go-to-market engine. This is a high-impact role with meaningful exposure to senior leadership and the executive team as we scale from $100M to $200M+ ARR.
</p><p>You will own our long-range capacity planning, design sophisticated territory and segmentation models, and elevate how we generate revenue intelligence. This is not a traditional sales ops role&mdash;we are moving beyond CRM administration and manual workflows.
</p><p>We are looking for someone deeply comfortable in complex modeling, excited by GTM strategy, and motivated to use AI tools to improve how we forecast and analyze sales performance. If you enjoy combining data, strategy, and systems thinking to influence real business outcomes, this role is for you.</p><p></p><p><b>
What will you be doing?</b></p><p><b>
1. GTM Strategy &amp; Planning</b></p><ul><li><div><b>
Capacity Modeling:</b> Build the multi-year headcount models that dictate hiring.</div></li><li><div><b>
Territory Design &amp; Segmentation:</b> Own the logic for how we carve the world. You will lead the transition from a &quot;geographic&quot; model to a more sophisticated &quot;segmentation&quot; model (Firmographics, Technographics, or Intent-based).</div></li><li><div><b>
Annual Planning:</b> Lead the integrated planning process between Sales, Finance, and Marketing to ensure the board-level targets are actually achievable based on pipeline math.</div></li></ul><p><b>
2. Revenue Intelligence &amp; Advanced Analytics</b></p><ul><li><div><b>
Pipeline Velocity Analysis:</b> You aren't just looking at the total pipeline; you are analyzing the leakage points. You&rsquo;ll identify why deals stall at specific stages and recommend structural changes to the sales cycle.</div></li><li><div><b>
Performance Benchmarking:</b> Develop a &quot;Rep Scorecard&quot; system to identify the DNA of top performers. You will use these insights to advise sales leadership on where to focus coaching and enablement resources.</div></li><li><div><b>
Win/Loss Insights:</b> Lead the cross-functional post-mortem on why we win or lose. You&rsquo;ll synthesize this data to influence product roadmap and competitive positioning.</div></li></ul><p><b>
3. Sales Incentive Design</b></p><ul><li><div><b>
Comp Plan Architecture:</b> Work with the Strategic Finance and VP of Sales to design annual and quarterly commission structures. Your goal is to align rep behavior with corporate goals (e.g., incentivizing multi-year deals or specific product attachments).</div></li><li><div><b>
SPIFF Strategy:</b> Design and measure the impact of short-term tactical incentives to drive specific behaviors during &quot;bridge&quot; months or product launches.</div></li></ul><p><b>
4. Sales Methodology &amp; Change Management</b></p><ul><li><div><b>
Sales Process Engineering:</b> You will define the &quot;Standard Way&quot; we sell. Whether it&rsquo;s SPICED, MEDDIC, or a custom framework, you own the documentation and the &quot;inspectability&quot; of that process.</div></li><li><div><b>
Cross-Functional Collaboration:</b> You will act as the primary interface between Sales Finance and Marketing. You&rsquo;ll manage the Lead-to-Opportunity handoff and ensure the &quot;feedback loop&quot; on lead quality is data-driven, not anecdotal.</div></li></ul><p><b>
5. Operational Rigor &amp; Governance</b></p><ul><li><div><b>
Forecasting Cadence:</b> You own the &quot;Number.&quot; You lead the weekly forecast calls with leadership, moving them away from &quot;gut feel&quot; toward a &quot;weighted-pipeline&quot; and &quot;commit-based&quot; methodology.</div></li><li><div><b>
Sales Enablement Strategy:</b> Partner with Enablement to ensure that strategy translates to execution. You identify the <i>what</i> (e.g., &quot;we are losing on price&quot;) so Enablement can build the <i>how</i> (e.g., negotiation training).</div></li></ul><p></p><p><b>
What skills and experience do you need?</b></p><ul><li><div>
5+ years of strategy, operations, and analytics experience with a track record of driving growth - working in sales operations, preferably in a high-growth SaaS environment (preferably $100M+ ARR)</div></li><li><div>
Expertise to quickly drill down into the business funnel for outbound and inbound sales motions, and how that connects to revenue</div></li><li><div>
Excellent analytical and quantitative modeling skills; ability to analyze and interpret data, provide actionable insights, and deliver measurable results</div></li><li><div>
Expert proficiency with core sales tools (e.g. Salesforce, Gong, Outreach, etc.) and best practices for sales data management.</div></li><li><div>
Expert level user of Gsheets / excel experience with BI and Data Analysis tools like Tableau or Hex in business user and/or analyst capacity. SQL proficiency is a plus</div></li><li><div>
Strong collaborator, works well with stakeholders, gains trust, enjoys working with people</div></li><li><div>
Demonstrates ability to convey complex information to executives clearly and concisely; can resolve tradeoffs. Effective communicator across levels and audiences</div></li><li><div>
Hands on and proactive, with a builders mentality.</div></li><li><div>
Maintaining high ownership mentality, demonstrated by developing projects of &gt;6-12 months length</div></li><li><div>
You don&rsquo;t need to be an AI expert, but you&rsquo;re curious and willing to adopt AI tools to work smarter and deliver better results</div></li></ul><p></p><p><b>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.</b></p><p></p><p><b>
What we offer</b></p><ul><li><div>
Competitive salary</div></li><li><div>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</div></li><li><div>
Private health insurance, including plan options at no cost to employees</div></li><li><div>
Paid parental leave</div></li><li><div>
Flexible time off policy</div></li><li><div>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</div></li><li><div>
Mental health support with Workplace Options</div></li><li><div>
Family planning support with Maven</div></li><li><div>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</div></li><li><div>
Wellness Days - Fronteers get an additional day off on months with no holidays</div></li><li><div>
Winter Break - Our offices are closed from Christmas to New Year's Day!</div></li></ul><p><i>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the </i><i>California Recruiting Privacy Notice </i><i>&amp; </i><i>EU Privacy Notice</i></p></div></div></div></div><p></p>

Sales Operations Manager

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