operations manager

associate product operations specialist Jobs in Washington

associate product operations specialist

care coordinator/social worker Jobs in Washington

care coordinator/social worker

clinical care coordinator, (1123) Jobs in Washington

clinical care coordinator, (1123)

clinical coordination assistant Jobs in Washington

clinical coordination assistant

operations coordinator

Children's National Hospital

<div></div><div><div>Description<div></div> 
Reporting to the Director Research Biomed Operations Engineer the Research Biomed Operation coordinator will provide font line day to day operational support to the Children's National Research Institute's (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment. The position will serve along with the Research Biomed Ops Engineers as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance related issues. The individual will work with the Research Center staff, Children's National Hospital's facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health &amp; Safety staff.<div> 
</div></div><div>
Qualifications<div></div> 
Minimum Education 
Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required. (Required) 
Bachelor&rsquo;s degree in engineering, electronics or applicable field, degree in bioengineering preferred (Preferred) 
 
Minimum Work Experience 
1-2 years of applicable work or internship experience. A BS degree may be substituted for work experience. Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment. (Preferred) 
 
Required Skills/Knowledge 
Knowledge of OSHA and laboratory safety regulations 
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision 
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions 
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment 
Must be able to work in a fast-paced environment and take appropriate action 
Strong customer service orientation and ability to follow through issues to resolution 
Ability to interact with all levels of organizational personnel to include: management staff, consulting staff, researchers, research administrators, etc. 
Ability to build consensus and work in a collaborative manner 
Ability to maintain accurate records of repairs, calibration, and tests 
Must be able to function as part of a team providing a high level of quality service to clients 
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products. 
 
Functional Accountabilities 
Responsible Conduct of Research 
<ul><li>
Consistently demonstrates adherence with the standards for the responsible conduct of research</li></ul><ul><li>
Responsible for appropriate use of research funds and resources</li></ul><ul><li>
Comply with all annual job-related training requirements</li></ul>
Facility Management 
<ul><li>
Work with CNRI leadership to assist with executing assignments of offices and laboratory space.</li></ul><ul><li>
Work with CNH Facility Engineering, EVS, IT, Telecommunication to coordinate implementation of these assignments.</li></ul><ul><li>
Work with CNH Facility Engineering staff to identify and resolve facility deficiencies.</li></ul><ul><li>
Ensure the facility is in compliance with regulatory standards and coordinate corrective actions.</li></ul><ul><li>
Follow up on the work of contractors and staff involved corrective activities</li></ul><ul><li>
Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action.</li></ul>
Program Coordination 
<ul><li>
Respond to support requests within established timelines</li></ul><ul><li>
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.</li></ul><ul><li>
Interview customer to determine nature and scope of the service issue, and initiate the appropriate response</li></ul><ul><li>
Maintain accurate records of all work performed</li></ul><ul><li>
Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff</li></ul><ul><li>
Effectively coordinate projects within the established time tables</li></ul><ul><li>
Oversee the installation of new equipment</li></ul><ul><li>
Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies.</li></ul>
Equipment Maintenance 
<ul><li>
Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year</li></ul><ul><li>
Continually update the CNRI freezer inventory and prepare reports as needed</li></ul><ul><li>
Inform supervisor of equipment status changes in a timely manner</li></ul><ul><li>
Schedule and perform preventive maintenance, performance assurance testing, electrical safety inspections, and schedule repairs to correct failed equipment with outside vendor and CNH staff.</li></ul><ul><li>
Log all CNRI Administration generated work orders and service calls and monitor on time service delivery and quality.</li></ul><ul><li>
Coordinate regular scheduled building inspection with appropriate CNH staff.</li></ul>
CNRI Common Facility Maintenance 
<ul><li>
Order supplies as needed.</li></ul><ul><li>
Provide in-service education to staff on facility and equipment operation and safety</li></ul><ul><li>
Ensure that equipment is operational and the facility is clean on a daily basis. Identify and coordinate resolutions of service or facility issues.</li><li>
Anticipate and responds to customer needs; follows up until needs are met</li></ul> 
Teamwork/Communication<ul><li>
Demonstrate collaborative and respectful behavior</li></ul><ul><li>
Partner with all team members to achieve goals</li></ul><ul><li>
Receptive to others&rsquo; ideas and opinions</li></ul> 
Performance Improvement/Problem-solving<ul><li>
Contribute to a positive work environment</li></ul><ul><li>
Demonstrate flexibility and willingness to change</li></ul><ul><li>
Identify opportunities to improve clinical and administrative processes</li></ul><ul><li>
Make appropriate decisions, using sound judgment</li></ul> 
Cost Management/Financial Responsibility<ul><li>
Use resources efficiently</li></ul><ul><li>
Search for less costly ways of doing things</li></ul> 
Safety<ul><li>
Speak up when team members appear to exhibit unsafe behavior or performance</li></ul><ul><li>
Continuously validate and verify information needed for decision making or documentation</li></ul><ul><li>
Stop in the face of uncertainty and takes time to resolve the situation</li></ul><ul><li>
Demonstrate accurate, clear and timely verbal and written communication</li></ul><ul><li>
Actively promote safety for patients, families, visitors and co-workers</li></ul><ul><li>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</li></ul><div>
</div></div><div>
Primary Location: District of Columbia-Washington</div><div>
Work Locations: Research &amp; Innovation Campus 7144 13th Place NW Washington 20012</div><div>
Job: Research</div><div>
Organization: Office Operations &amp; Reg Affair</div><div>
Position Status: R (Regular) - FT - Full-Time</div><div>
Shift: Day</div><div>
Work Schedule: Mon-Fri 8:30am-5pm</div><div>
Job Posting: Jun 12, 2026, 6:28:35 AM</div><div>
Full-Time Salary Range: 42702.4 - 71156.8</div></div>

Research Biomed Operations Coordinator

Smithsonian Institution

<div>
 Duties
 
 
 The International Project Coordinator provides administrative and programmatic support to OGA's portfolio of international projects and strategic initiatives. This position also provides support across all efforts at overall international project management and supporting initiatives that will streamline reporting and tracking of international programs for the Smithsonian Institution.
 
 
 
 In This Position, You Will
 
 
 
 <ul>
 <li>
 Coordinate the Smithsonian&rsquo;s international projects, including providing administrative support to both ongoing projects as well as the start-up and close-out of projects.
 </li>
 <li>
 Participate in facilitating the Global Activities Tracking Process (GATP) and the Global Activities Committee (GAC); including but not limited to leading communications with SI staff.
 </li>
 <li>
 Liaise with members of mission-enabling units who may intersect with international work or operations with an emphasis on improving engagement regarding global operations. Identifies opportunities to increase SI&rsquo;s ability to provide guidance on best practices for various global operational functions.
 </li>
 <li>
 Develop and oversee budget management tools for international projects within OGA and other Units at the Smithsonian. Completes data entry of financial information into budget management tools developed for international projects.
 </li>
 <li>
 Participate in outreach opportunities to highlight the Smithsonian&rsquo;s work internationally. Provides logistical coordination between involved parties, including units with the Smithsonian and external partner organizations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Conditions of employment
 
 
 <ul>
 <li>
 Pass Pre-employment Background Investigation
 </li>
 <li>
 May need to complete a Probationary Period
 </li>
 <li>
 Maintain a Bank Account for Direct Deposit/Electronic Transfer
 </li>
 <li>
 Males born after 12/31/59 must be registered with Selective Service.
 
 
 </li>
 </ul>
 
 Conditions of Employment
 
 
 
 Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.
 
 
 For information on qualification requirements, see
 
 Qualification Standards Handbook for
 
 
 General Schedule Positions
 
 viewable on
 
 
 
 Qualifications
 
 
 
 
 GS-7 Experience:
 
 You qualify for this position if you have one year of specialized experience equivalent to at least the GS-06 level in the Federal Service.
 
 For this position, specialized experience is defined as providing operational and administrative support to externally sponsored projects in foreign country locations; including support of start-up and close-out activities, financial monitoring, report preparation, data collection, communication with internal and external stakeholders, risk mitigation, compliance, and proposal development.
 
 
 
 
 OR
 
 
 
 
 Education:
 
 One full year of graduate level education
 
 or
 
 
 
 
 OR
 
 
 
 
 Combination:
 
 Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the
 
 
 
 Note:
 
 Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society.
 
 
 
 Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.
 
 
 
 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
 
 
 Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
 
 
 Additional information
 
 
 This position is included in the bargaining unit.
 
 
 
 Recruitment Incentive:
 
 Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
 
 
 
 Note:
 
 This statement does not imply nor guarantee an incentive will be offered and paid.
 
 
 
 Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
 
 
 
 
 Important Note
 
 
 
 Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
 
 
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 
 
 The Federal Government offers a comprehensive benefits package.
 
 
 Please see Benefits at
 
 
 Flexible Spending Accounts -
 
 
 Health Insurance -
 
 
 Leave -
 
 
 Life Insurance -
 
 
 Long Term Care Insurance -
 
 
 Retirement Program -
</div>

International Project Coordinator.

The Aspen Institute

<div>
 
 About Us
 
 
 
 The Aspen Institute is a global nonprofit organization whose purpose is to ignite human potential to build understanding and create new possibilities for a better world. Founded in 1949, the Institute drives change through dialogue, leadership, and action to help solve society&rsquo;s greatest challenges. It is headquartered in Washington, DC, and has a campus in Aspen, Colorado, as well as an international network of partners.
 
 
 
 ASPEN SPORTS &amp; SOCIETY PROGRAM
 
 
 
 The Sports &amp; Society Program occupies a unique place in the landscape of sports. Our mission is to convene leaders, facilitate dialogue, and inspire solutions that help sport serve the public interest. Since 2011, we have provided a venue for thought leadership where knowledge can be deepened and breakthrough strategies explored on a range of opportunities, from growing youth access to play, rethinking the model for college athlete pay and building healthy communities through sports. Our signature initiative, Project Play, launched in 2013, develops insights, ideas and opportunities to help stakeholders build healthy communities through sports. We identify gaps in access and quality in sports for young people and empower leading organizations to fill them. Each year, we promote new ideas at the Project Play Summit, the nation&rsquo;s premier gathering of leaders at the intersection of youth, sports and health.
 
 
 
 About This Role
 
 
 
 The part-time Operations Associate (20 hours/week) provides administrative support to the Sports &amp; Society team to ensure smooth program operations. Responsibilities will include building and maintaining systems that organize project work plans, foster cross-program integration, manage internal functions related to budget, finances, contracting, and grant reporting; and assist in special projects at the direction of the Executive Director. The Operations Associate will work closely with all members of the Sports &amp; Society team in order to support project operations.
 
 
 The ideal candidate is a multi-talented, experienced professional who has a passion for handling a wide range of logistical tasks including finances; demonstrates professional communication skills; is eager to learn on the job; is excited about balancing multiple, often simultaneous, activities; and has extremely high standards for the quality of their work.
 
 
 The role is a good fit for candidates seeking experience in the wide range of skills and capabilities needed to operate a nonprofit organization. The successful candidate will be creative, enjoy balancing multiple, often simultaneous, operational tasks, and have a passion for the intersection of sports, health, and collective impact.
 
 
 The Operations Associate will report to the Executive Director. The part-time salary range for this role is $35,000 to $45,000 (annualized range of $70,000 -$90,000). In accordance with our Reimagining Work policy, the Operations Associate should be willing to be in-person with colleagues a minimum of 40% of the time while having the flexibility to work remotely for the balance.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Organize and keep up to date Google drive folders, Asana (project management tool), Master Calendar.
 </li>
 <li>
 Gather information to ensure smooth transition to Salesforce CRM.
 </li>
 <li>
 Make agendas for team meetings (weekly virtual meeting, quarterly in-person meetings, and other topical meetings, as needed).
 </li>
 <li>
 Monitor budget for forecasting, invoicing and staff time allocations.
 </li>
 <li>
 Work with internal systems to develop and execute contracts.
 </li>
 <li>
 Onboard new employees.
 </li>
 <li>
 Process grant applications and related reporting requirements.
 </li>
 <li>
 Co-create project plans with other staff and report on progress.
 </li>
 <li>
 In partnership with senior staff, creates a monitoring system that allows for accountability and transparency towards project goals and deliverables.
 </li>
 <li>
 Supports executive director on special projects.
 
 
 </li>
 </ul>
 
 What You Will Need To Thrive
 
 
 
 <ul>
 <li>
 HS Diploma + 1-3 years&rsquo; experience, bachelor&rsquo;s degree preferred
 </li>
 <li>
 Strong work ethic, ambition, optimistic attitude, and commitment to excellence
 </li>
 <li>
 Excellent writing and professional communications skills
 </li>
 <li>
 Experience with budgeting/forecasting
 </li>
 <li>
 Superior attention to detail and ability to manage multiple tasks
 </li>
 <li>
 Strong computer skills, specifically expertise with Microsoft Office and Google Workspace products
 </li>
 <li>
 Familiarity and enthusiasm for use of AI tools
 </li>
 <li>
 Creative problem-solving skills and professional and polished interpersonal skills
 </li>
 <li>
 Strong interest and appreciation for sports and its role in society
 </li>
 <li>
 A desire to learn, a sense of humor, flexibility, and resourcefulness
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave.
 
 
 The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.
 
 
 The Aspen Institute welcomes individuals with disabilities to participate in its programs, including the interview process. If you would like to request accommodations or hav questions about accessibility, please email hrsupport@aspeninstitute.org or call 202-736-2127 in advance of your visit. Requests for ASL or CART services should be made at least two weeks in advance when possible. We will make every effort to fulfill requests, subject to availability.
</div>

Operations Associate (Part-Time)

Georgetown University

<div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview 
The Executive Coordinator provides high-level administrative and operational support to the Vice President for Public Safety at Georgetown University. The Executive Coordinator manages complex scheduling, communications, and project support while ensuring the efficient functioning of daily operations. The role requires sound judgment, strong organizational skills, and the ability to handle sensitive and confidential information with discretion.
Work Interactions
The Executive Coordinator works closely with the Vice President for Public Safety daily, serving as a trusted partner in managing schedules, communications, and priorities. The role requires regular interaction with senior leaders across the university, as well as collaboration with university offices such as the President&rsquo;s Office, Provost&rsquo;s Office, Chief Operating Officer, Human Resources, Legal Counsel, and Finance. The Executive Coordinator also engages with faculty, staff, and students to support public safety programs and respond to inquiries, while representing the Vice President in communications with external stakeholders, including law enforcement agencies, community partners, and vendors. Many interactions involve sensitive or confidential information, requiring discretion, sound judgment, and professionalism. 
Requirements and Qualifications<ul><li> Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li> 5+ years of progressively responsible administrative experience supporting senior leadership.</li><li> Proficiency with Microsoft Office Suite, Google Workspace, and project management tools.</li><li> Strong organizational skills, attention to detail, and ability to manage multiple priorities.</li><li> Excellent written and verbal communication skills.</li></ul>
Preferred:<ul><li> Experience in higher education, law enforcement, emergency management, environmental health &amp; safety, or other public safety administration.</li><li> Familiarity with Georgetown University systems, policies, and procedures.</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills, and Abilities</h3><ul><li> Ability to exercise discretion and maintain confidentiality.</li><li> Strong interpersonal skills and the ability to interact effectively with diverse stakeholders.</li><li> Initiative, adaptability, and problem-solving skills in a fast-paced environment.</li></ul>
Work Mode Designation
This position requires a primarily on-campus presence with flexibility for episodic hybrid arrangements, subject to operational needs.
Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. 
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$66,783.00 - $126,720.23
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.</div>

Executive Coordinator, Public Safety

Palantir Technologies

<div>
 
 A World-Changing Company
 
 
 
 Palantir builds the world&rsquo;s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
 
 
 
 
 The Role
 
 
 
 
 ShipOS is Palantir's partnership with the U.S. Navy to modernize the American maritime industrial base &mdash; accelerating submarine production, shipyard operations, and supplier coordination across the country. It's one of the highest-priority programs at the company, and it moves fast.
 
 
 Our Administrative Business Partners don't just support leaders &mdash; they're the backbone of the busiest people on the team. You'll work directly with the leads running our Shipbuilder, Suppliers, and Shipyards workstreams and anticipate needs before they're voiced, own the details no one else sees, and make a high-performing team run even faster. This is a strategic role, requiring the ability to forecast and plan for changing circumstances with complicated data inputs.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Own calendar management and deconfliction across multiple workstream leads &mdash; onsites, supplier visits, internal syncs, and Navy stakeholder meetings
 </li>
 <li>
 Schedule and track supplier engagements end-to-end: who's rolling on and off, when they're available, and which team member is covering each slot
 </li>
 <li>
 Drive the weekly update process &mdash; gather inputs from leads, write the narrative, make it look sharp, and distribute to the broader team
 </li>
 <li>
 Chase follow-ups and action items so leads don't have to
 </li>
 <li>
 Manage onboarding logistics: track hard badge and laptop requests and follow up on access issues until they're resolved
 </li>
 <li>
 Book domestic travel arrangements and process expense reports
 </li>
 <li>
 Help plan and support team events and external gatherings
 </li>
 <li>
 Work autonomously and in close collaboration with teammates, government counterparts, and external partners.
 </li>
 <li>
 Manage team calendars, prioritizing conflicting meeting requests, navigating team travel and out of office restrictions
 </li>
 <li>
 Arrange business and other travel itineraries for core team events and members (includes coordinating team travel, tracking who is going onsite, calendaring, conference room bookings)
 </li>
 <li>
 Support in-office customer visits and any on-site customer events (includes reserving of conference rooms, catering requests, badging, communications, scheduling, and more)
 </li>
 <li>
 Support external event planning and coordination
 </li>
 <li>
 Maintain records of business and personal transactions and submit expense reports for key team members
 </li>
 <li>
 Handle various matters with discretion and diplomacy (making reservations, running errands, scheduling appointments, completing paperwork, property upkeep, communicating with vendors, etc.)
 </li>
 <li>
 On &amp; off-boarding new joiners
 </li>
 <ul>
 <li>
 includes tracking and scheduling of 30/60/90 process (scheduling meetings between peep, people lead, and team lead)
 </li>
 <li>
 citizenship verification and customer badging process
 </li>
 <li>
 Adding new joiners to team wide meetings and calendar events
 </li>
 </ul>
 <li>
 Maintain on-boarding resources and team documentation
 </li>
 <li>
 Understand the team and client landscape
 
 </li>
 </ul>
 
 What We Value
 
 
 
 <ul>
 <li>
 You move fast and close loops &mdash; you don't let things fall through the cracks.
 </li>
 <li>
 Strong written communication; you can own a weekly update without heavy editing from the people you support.
 </li>
 <li>
 Organized and proactive &mdash; you surface blockers before they become problems.
 </li>
 <li>
 High sense of urgency and ability to reprioritize on the fly in a fast-moving environment.
 </li>
 <li>
 Thoughtful, tactful, and discreet &mdash; you're interacting with Navy officials, shipbuilders, and senior Palantir leadership.
 </li>
 <li>
 Comfortable in ambiguity &mdash; Palantirians thrive in ambiguous environments.
 
 
 </li>
 </ul>
 
 What We Require
 
 
 
 <ul>
 <li>
 Previous administrative, operations, or coordination experience.
 </li>
 <li>
 Excellent digital literacy, including proficiency with Microsoft products (Outlook, Excel, Word, PowerPoint, Teams).
 </li>
 <li>
 Strong written communication skills.
 </li>
 <li>
 U.S. citizenship required (program operates in classified and government-sensitive environments).
 
 
 </li>
 </ul>
 
 
 Salary
 
 
 
 
 The estimated salary range for this position is estimated to be $60,000 - $97,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual&rsquo;s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
 
 
 Our benefits aim to promote health and wellbeing across all areas of Palantirians&rsquo; lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
 </li>
 <li>
 Employees are automatically covered by Palantir&rsquo;s basic life, AD&amp;D and disability insurance
 </li>
 <li>
 Commuter benefits
 </li>
 <li>
 Take what you need paid time off, not accrual based
 </li>
 <li>
 2 weeks paid time off built into the end of each year (subject to team and business needs)
 </li>
 <li>
 10 paid holidays throughout the calendar year
 </li>
 <li>
 Supportive leave of absence program including time off for military service and medical events
 </li>
 <li>
 Paid leave for new parents and subsidized back-up care for all parents
 </li>
 <li>
 Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
 </li>
 <li>
 Stipend to help with expenses that come with a new child
 </li>
 <li>
 Employees can enroll in Palantir&rsquo;s 401k plan
 
 
 </li>
 </ul>
 
 Life at Palantir
 
 
 
 We want every Palantirian to achieve their best outcomes, that&rsquo;s why we celebrate individuals&rsquo; strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians&rsquo; lives is just one of the ways we&rsquo;re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
 
 
 In keeping consistent with Palantir&rsquo;s values and culture, we believe employees are &ldquo;better together&rdquo; and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for &ldquo;Remote&rdquo; work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.
 
 
 If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process , please reach out and let us know how we can help.
 
 
 Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3) .
 
 
 If you would like to understand more about how your personal data will be processed by Palantir, please see our Privacy Policy .
</div>

Administrative Business Partner - ShipOS

Premier Enterprise Solutions

<div>Help Desk Escalation Coordinator
Position Overview
Premier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management, monitoring, and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures that all tickets are processed in accordance with established Service Level Agreements (SLAs), specifically requiring resolution within fourteen (14) days or formal escalation to Tier 3 support.
This role provides end-to-end visibility into ticket status, enforces accountability across support tiers, and ensures that all tickets are tracked through final resolution, including those escalated beyond Tier 2. The TQIM serves as a central coordination point between technical teams and stakeholders and delivers status reporting to executive leadership.
Location: Remote, supporting USAID OIG Washington, D.C.
Salary will be based on experience and technical interview.
Key Responsibilities
Ticket Lifecycle Management<ul><li>
Monitor the entire service desk ticket queue (Tier 1 and Tier 2) on a daily basis</li><li>
Ensure all tickets are:</li><li>
Actively assigned and worked</li><li>
Properly categorized and documented</li><li>
Updated in accordance with service desk standards</li><li>
Identify and address:<ul><li>
Aging tickets</li><li>
Tickets lacking progress updates</li><li>
Misrouted or improperly handled tickets</li></ul></li></ul>
SLA ComplianceEscalation Management<ul><li>
Enforce SLA compliance requiring ticket resolution within 14 days</li><li>
Identify tickets approaching SLA thresholds and take proactive action</li><li>
Monitor tickets escalated to Tier 3
</li><li>Ensure all escalated tickets are formally documented and transitioned appropriately</li><li>
Continue to track and monitor all escalated tickets through final resolution</li></ul>
End-to-End Ticket Tracking<ul><li>
Maintain visibility and accountability for all tickets from initiation through closure</li><li>
Track all ticket statuses, including:<ul><li>
Open</li><li>
In Progress</li><li>
Pending</li><li>
Escalated (Tier 3)</li><li>
Resolved / Closed</li><li>
Conduct regular coordination with Tier 1, Tier 2, and Tier 3 teams to ensure progress</li></ul></li></ul>
Dashboard Management<ul><li>
Develop and maintain a centralized ticket management dashboard</li><li>
Ensure dashboard is updated regularly and reflects real-time or near real-time status</li><li>
Track and report on key metrics, including:<ul><li>
Total open tickets</li><li>
Aging tickets</li><li>
SLA compliance status</li><li>
Escalated tickets</li><li>
Backlog trends</li></ul></li></ul>
Executive Reporting<ul><li>
Provide monthly reports to the Chief Information Officer (CIO) and other leadership</li><li>
Reports shall include:</li><li>
Ticket volume and trend analysis</li><li>
SLA compliance rates<ul><li>
Aging and backlog analysis</li><li>
Escalation metrics and outcomes</li><li>
Identified risks and operational challenges</li><li>
Provide recommendations for service desk performance improvement</li></ul></li></ul>
Stakeholder Coordination<ul><li>
Establish and maintain relationships with key stakeholders across the organization</li><li>
Serve as a point of contact for ticket status inquiries and updates</li><li>
Proactively communicate:<ul><li>
Ticket progress and expected timelines</li><li>
Delays and risks</li><li>
Resolution updates</li><li>
Coordinate with business units and technical teams to ensure transparency and alignment</li></ul></li></ul>
Continuous Service Improvement<ul><li>
Identify systemic issues affecting ticket resolution performance</li><li>
Recommend improvements to:<ul><li>
Ticket handling processes</li><li>
SLA policies and enforcement</li><li>
Workflow efficiency</li><li>
Support initiatives to improve service desk operations and customer satisfaction</li></ul></li></ul>
Required Qualifications<ul><li>
Bachelor's degree in information technology, Business Administration, or related field (or equivalent experience)</li><li>
3&ndash;5 years of experience in IT service desk operations or service management</li><li>
Experience working in Tier 1 / Tier 2 / Tier 3 support environments</li><li>
Strong understanding of IT service management (ITSM) processes (e.g., ITIL framework)</li><li>
Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, or equivalent)</li><li>
Strong analytical, organizational, and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul>
Preferred Qualifications<ul><li>
ITIL Foundation certification or higher</li><li>
Experience supporting federal or government IT environments</li><li>
Experience developing dashboards and reporting metrics using tools such as Power BI or Excel</li></ul>
Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, and more.
It is Premier Enterprise Solutions policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.</div>

Help Desk Escalation Coordinator

Intermountain Home Services

Description: Position Mission: To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise. Overview: Walker Plumbing Heating &amp; Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You&rsquo;ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive. Key Responsibilities: Schedule and dispatch technicians for service, install, and maintenance Utilize the &ldquo;dispatch for dollars&rdquo; philosophy to drive the most positive customer experience and revenue opportunities Monitor real-time changes to routes and adjust accordingly Communicate clearly with customers and techs Track job progress, arrival times, and completions Resolve scheduling conflicts or delays Maintain accurate records in dispatch software Core Competencies: Multitasking: Manages multiple jobs, changes, and phone calls with calm. Attention to Detail: Keeps accurate records and plans ahead. Communication: Coordinates clearly between customers and techs. Problem Solving: Handles conflicts or missed appointments quickly. Time Management: Keeps the day running on time and as planned. Responsiveness: Reacts quickly to changes or urgent jobs. Aligned with Our Shared Values: Excellence: You run a clean board and keep service operations efficient and precise. Integrity: You keep your word to techs and customers and own you. Solution-Oriented: You react quickly to scheduling challenges and keep things moving forward. Collaboration: You serve as the hub between teams and build trust by keeping everyone informed. Innovation: You help refine systems, routes, and communication tools to increase efficiency. Requirements: Qualifications: 1&ndash;3 years of dispatching or administrative experience Familiar with service software or CRM tools Comfortable in fast-paced environments Strong communication and organizational skills Must pass background check and drug screening Why you should work with us: One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don&rsquo;t just fix pipes and tune HVAC units&mdash;we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that&rsquo;s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together&mdash;designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren&rsquo;t just part of a company, they&rsquo;re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Fair, Flexible, and Performance-Driven Pay Competitive salaries across the board, benchmarked to market Incentive-based pay and commissions for most field and customer-facing roles Company vehicles for field techs, and tool purchase programs to support your craft Benefits That Support the Whole You Paid medical for employees, with affordable family options Vision and dental plans with low premiums HSA and copay plan choices 401(k) with competitive matching: 100% up to 3%, 50% from 3&ndash;5% PTO and 6 paid holidays Career Growth That&rsquo;s Real Paid certifications and tuition reimbursement for eligible roles Leadership development opportunities Career pathing initiatives for every position underway A Culture That&rsquo;s Results-Oriented and Human: You&rsquo;ll be seen, heard, and expected to lead&mdash;at every level. Our leaders are accessible, hands-on, and committed to removing barriers. We work hard, move fast, and support one another like family. What Sets Us Apart: Bold mission. We&rsquo;re building the most respected, scalable home services company in America. Strong brands. People know and trust our names in the communities we serve. Elite standards. We&rsquo;re not here to be average&mdash;we&rsquo;re here to be great. Real opportunity. Whether you&rsquo;re new to the industry or a seasoned pro, you&rsquo;ll find room to grow here. Walker Plumbing Heating &amp; Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor. Work Location: In person

Service Dispatcher

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