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operations manager

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. 
 
We are seeking a music aficionado Digital Operations Manager for our Global Digital Music Operations team. In this digital supply chain role, you will have the opportunity to manage high volume, high value catalog for our global services. A key part of this role will be overseeing catalog ingestion via the global digital supply chain, as well as interacting with external content providers and internal partners. You will provide primary operational and technical support to external vendors, distributors and aggregators participating in Amazon&rsquo;s digital offerings, ultimately responsible for making sure our offering is complete, timely and available for our customers around the world. You may participate in operational planning and process improvement via automation, working with various external operations teams and internal stakeholders to deliver against operational objectives. 
 
Key job responsibilities 
<ul><li>Provide primary operational and/or technical support to external music vendors, distributors and aggregators. Manage all aspects of the client operational relationship, representing the company while also partnering with internal cross-functional teams to drive implementation and execution of objectives.
</li><li>Protect and enhance revenue by ensuring the seamless flow of catalog to Amazon Music globally, monitoring and maintaining high operational standards, and working with partners to improve performance
</li><li>Understands and correctly applies a wide variety of software and internal tools to manage digital assets, troubleshoots issues and resolve failures acting as a subject matter expert from content receipt all the way to consumption by our global customers.
</li><li>Establish and meet operational goals, plan related metrics, track and socialize progress to Sr. Leadership</li><li>Work cross functionally with product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.</li><li>Act as a thought leader in defining success criteria and understanding business needs of partner teams in an ever-changing business environment.</li><li>Make recommendations that balance short team needs against the long-term business benefit.</li></ul>
Balance competing and conflicting priorities across teams and escalate effectively when needed to advocate for the needs of the organization or customers, even if it may seem uncomfortable. 
 
About the team 
The Digital Music Operation team is responsible for ingestion and management of content for all Amazon&rsquo;s digital music services around the globe. Our goal is to build a compelling music catalog, using technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. Come join us as we make history by launching exciting new projects in the coming year. 
 
If you are a music lover and want to be a part of Digital Music evolution &ndash; this is the place to start!</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent</li><li>Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support</li><li>Experience influencing senior leaders/stakeholders</li><li>Experience implementing repeatable processes and driving automation or standardization</li><li>Experience using data and metrics to drive improvements</li><li>Experience defining and executing program requirements</li><li>5+ years of working cross functionally with tech and non-tech teams experience, or Bachelor's degree</li><li>5+ years experience in program or project management in a technical, e-commerce, or media-related environment.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working with large, complex data sets</li><li>Experience in management with demonstrated leadership skills and proven ability to take on and create new assignments</li><li>Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)</li><li>Experience with advanced use of SQL for data mining and business intelligence, or experience applying key financial performance indicators (KPIs) to analyses</li><li>Experience that includes strong analytical skills, attention to detail, and effective communication abilities</li><li>Degree in advanced technology, or experience in a professional field or military</li><li>Music Industry experience, particularly within the global digital music supply chain and landscape</li><li>5+ years managing external accounts (experience with major record labels and distributors a plus)</li><li>5+ years of demonstrated results in a technical, e-commerce, or media-related environment.</li><li>Music lover and passion for improving the digital music customer experience</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 82,700.00 - 140,500.00 USD annually</div>

Digital Operations Manager, Amazon Music Digital Operations

TikTok

Commerce ops
 
TikTok Shop - Strategy and Operations Managers, Shoptab
 
Location
 :
 
Seattle
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A04991A
 
Responsibilities
 
About the Team
 The Shoptab E-commerce Operations team is committed to building a vibrant, trustworthy, and engaging marketplace in TikTok, where customers discover and purchase. Our mission is to empower sellers and delight customers by defining and executing strategies for robust merchandise growth. We optimize the user journey across various shopping channels and work cross-functionally with product, engineering, marketing, and category teams. We are the bridge between our sellers' needs and our platform's capabilities, constantly striving to create a seamless and prosperous ecosystem for all.
 
Responsibilities
 <ul>
<li>Shoptab Marketing and Channel Operations Strategy: Iterate on Shoptab marketing during campaigns and BAU periods, as well as channel operations. Collaborate with cluster and product teams to upgrade the user reception and supply of mall channels, forming a refined matching mechanism that optimizes resources including traffic distribution, banners, search recommendation slots, and subsidies. Leverage data insights to drive merchant product growth and enhance user experience.</li>
<li>Merchandising & Seller Strategy: Develop and execute comprehensive lifecycle management and strategies covering merchant and product onboarding, cold-start incubation, growth, and maturity. Based on the product characteristics and customer demand of different categories, establish clear mall operational pathways, tiered prioritization, and support mechanisms. Utilize mall traffic and platform resources to accelerate the shelf growth of key merchants and products.</li>
<li>Cluster Collaboration & SOPs: Partner with category teams to establish and standardize cross-functional standard operating procedures (SOPs). This includes co-defining product selection logic, recruitment processes, and joint support mechanisms to ensure seamless collaboration and scalable growth through Shoptab.</li>
<li>Product Collaboration & Resource Management: Act as a key stakeholder for product development in shoptab scenario by evaluating inbound operational requirements and translating them into clear product solution proposals and managing product channel resources to increase utilization efficiency.</li>
</ul>
Qualifications
 
Minimum Qualifications
 <ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>3+ years of experience in e-commerce or strategy operations</li>
<li>Strong analytical and problem-solving skills, with proven experience in using data to drive strategic decisions and measure performance.</li>
<li>Excellent communication and interpersonal skills, with the ability to build consensus and collaborate effectively with diverse cross-functional teams.</li>
<li>Demonstrated ability to manage complex projects from inception to completion in a fast-paced, ambiguous environment.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience with creator ecosystems or content based commerce.</li>
</ul>
Job Information
 
【For Pay Transparency】Compensation Description (Annually)
 
The base salary range for this position in the selected city is $106400 - $191330 annually.
 
​
 
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
 
​
 
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
 
​
 
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
 
​
 
For Los Angeles County (unincorporated) Candidates: 
​
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
 
​
 
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
 
​
 
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
 
​
 
3. Exercising sound judgment.
 
​
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
 
​
 
TikTok Accommodation
 
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
 
https://tinyurl.com/RA-request

TikTok Shop - Strategy and Operations Managers, Shoptab

<div>Position Purpose:
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:<ul><li>
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</li><li>
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.</li><li>
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</li><li>
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.</li><li>
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.</li></ul>
Direct Manager/Direct Reports:
<ul><li>This Position typically reports to Store Manager</li><li>
This Position has 0 direct reports.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul>
Physical Requirements:
<ul><li>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:
<ul><li>Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul>
Preferred Qualifications:<ul><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
3</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:<ul><li>
1+ year of previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>2+ years of previous leadership experience</li></ul>
Certifications:
<ul><li>None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Resourcefulness</li></ul></div>

Specialty Assistant Store Manager In Training

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Finance Operations (FinOps) Business Partnership (BP) team is seeking a Finance Manager who will be a key member of the Global Transportation BP team. In this role, you will drive Accounts Receivable performance across multiple modes of Transportation globally, developing and maintaining operational metrics, assessing priority areas, driving global operational reviews, and owning improvements to achieve targets. You will partner with upstream business, finance, technology, tax, and accounting teams to build scalable receivable processes and remove defects. 
 
As a business partner, you will collaborate daily with Accounts Receivable Service Centers, Business, Finance, Legal, Accounting, Technology, Customers, and other operational groups at all levels in a global environment. Your strong communication, collaboration, and problem-solving skills will be essential to manage multiple high-visibility priorities in a fast-paced environment where you'll navigate ambiguous situations and drive effective solutions. 
 
Key job responsibilities 
<ul><li>Define and develop key performance indicators, operational metrics, and service level agreements for programs and processes, tracking delivery against global objectives</li><li>Partner with leadership to consolidate inputs, challenge assumptions on performance drivers and projections from stakeholders, and maintain effective relationships between Finance Operations, Service Centers, and Transportation businesses</li><li>Analyze critical data sets to trace defect areas to root causes, scope future state solutions, influence roadmap decisions, and measure the effectiveness of implemented solutions</li><li>Solve complex customer, process, and system escalations to ensure thorough root cause analysis and effective problem resolution</li><li>Identify and quantify financial and operational risks and opportunities while recommending practices to ensure financial data integrity and compliance with internal and external policies</li></ul> 
A day in the life 
Your day begins by reviewing performance dashboards and preparing for operational reviews with global stakeholders. You'll analyze receivable collection processing metrics to identify trends and potential process improvements. Throughout the day, you'll collaborate with cross-functional teams to resolve escalated issues, participate in working sessions to develop new payables processes, and communicate findings to leadership. You'll balance tactical problem-solving with strategic initiatives, using your analytical skills to drive data-driven decisions while building strong partnerships across the organization. 
 
About the team 
The Finance Operations Business Partnership team works across Amazon's global transportation network to ensure operational excellence in financial processes. Our team focuses on developing scalable solutions that improve efficiency, reduce defects, and create value for internal and external customers. We pride ourselves on our ability to navigate complex challenges, drive meaningful change, and build strong partnerships with stakeholders around the world. 
 
As a global team, we collaborate across time zones and regions to standardize processes, share best practices, and implement innovative solutions. We value team members who can think strategically while executing tactically, and who bring fresh perspectives to solving complex financial operational challenges.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>6+ years of applying key financial performance indicators (KPIs) to analyses experience</li><li>6+ years of building financial and operational reports/data sets that inform business decision-making experience</li><li>6+ years of creating process improvements with automation and analysis experience</li><li>6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience</li><li>5+ years of tax, finance or a related analytical field experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience</li><li>Knowledge of SQL/ETL</li><li>Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)</li><li>MBA, or CPA</li><li>Experience in solving business problems through machine learning, data mining and statistical algorithms</li><li>Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results</li><li>6+ years of Accounts Receivable or Account Payable experience</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 95,400.00 - 163,200.00 USD annually 
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually</div>

Finance Manager - Global Transportation Business Partnership, Finance Operations

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Amazon Home Textile team is looking for a team-oriented, highly analytical and passionate business leader to join the team. The Vendor Manager will interface directly with manufacturers and brands to build scaled relationships and business opportunities. The Vendor Manager will be responsible for developing and managing a dynamic business. Within this role, the individual will set a business strategy, establish and maintain strong vendor relationships and manage a P&amp;L. In addition, this position is expected to focus on setting strategies for category selection expansion from new brand lead identification, pitch to post onboarding scaling. 
 
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>3+ years of with Excel experience</li><li>5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience</li><li>Experience with financial analysis and P&amp;L ownership</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience managing large data sets and utilizing to drive performance and process improvements</li><li>Experience in vendor negotiations, pricing and promotion, inventory management, and product development</li><li>Experience working in, or a strong passion for, the business of sports</li><li>Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices</li><li>Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 73,300.00 - 128,300.00 USD annually 
USA, WA, Seattle - 82,700.00 - 128,300.00 USD annually</div>

Vendor Manager, Home

King County Regional Homelessness Authority

<div>Title: Senior Coordinator, Operations &amp; IT

Location: Seattle, WA; In person 3 days a week 
Organizational Overview

The King County Regional Homelessness Authority (KCRHA) is a public administrative agency created by an interlocal agreement between the City of Seattle and King County. KCRHA is responsible for unifying, coordinating, and administering the funding of emergency services for people experiencing homelessness &mdash; to provide oversight and accountability. Our mission is to administer effective, performance-based homeless services to support a high-functioning homelessness crisis response system to significantly decrease the incidence of unsheltered homelessness across King County using equity and social justice principles. Crisis response includes services that support those who are not yet in permanent housing such as: Emergency shelter, Transitional Housing, Tiny Home Villages, Rapid Re-Housing, Day Centers, and Severe Weather shelter. 
 
 
Team Overview

The Operations Division reports into the Office of the Chief People Officer which oversees Human Resources and Operations. The team directly interacts with all offices across KCRHA, working closely with the Executive Office to ensure direct operation alignment with the strategy and goals of the agency. 


Role Description

The Senior Coordinator will oversee KCRHA&rsquo;s facilities operations and technology infrastructure as well as support the Manager in ensuring the reliability of our IT systems, security and efficiency while aligning technology solutions with business goals. They will support IT, equipment and supply inventory as well as other operational responsibilities to provide support and customer service to KCRHA employees. 


Accountabilities

System Operations 
<ul>
<li>
Assist in all IT related tasks as instructed by the Manager of IT.</li>
<li>Maintain a high level of understanding in overall KCRHA system operations, and information technology including but not limited to Microsoft 365, Azure AD, Adobe Acrobat, Smartsheet, and Halo ITSM.</li>
<li>Ensure that high quality services and communication are delivered, and best practices are continuously integrated into the Authority&rsquo;s day-to-day functions.</li>
<li>Set up, configure, and maintain computers, laptops, mobile phones, and other IT hardware and ensure end-user devices and systems are operational.</li>
<li>Assists in the development of IT and system policies and procedures to support day-to-day internal operations.</li></ul> 


Operations Support 
<ul>
<li>
Oversee and support ongoing tracking of office equipment setup, workspace planning, distribution, maintenance and inventory tracking across the Authority.</li>
<li>Support operations with purchasing supplies and equipment.</li>
<li>Manage Business Operations contracts for equipment, licenses, and software as well as their renewals.</li>
<li>Assist facilities with purchasing, vendor relations and office/workspace setup.</li></ul> 


Continuous Improvement 
<ul>
<li>
Explore tech equipment and software to ensure functionality and efficiency, according to KCRHA internal needs.</li>
<li>Execute on day-to-day operations to promote the execution of short-term and long-term goals.</li>
<li>Work closely with the Manager of IT to create feedback loops for internal staff to better inform and identify areas of improvement.</li>
<li>Proactively identify the latest trends and best practices as it relates to organizational operations, and information technology to enhance the Authority&rsquo;s day-to-day operations by detecting needs for updates, configurations or new systems and equipment.</li></ul> 


Documentation &amp; Reporting 
<ul>
<li>
Maintain detailed records of IT assets, configurations, and support tickets.</li>
<li>Responsible for the documentation of troubleshooting steps, solutions, and system configurations.</li>
<li>Generate periodic reports on system performance, incidents, and IT-related activities.</li>
<li>Conduct regular audits to reconcile IT asset records and identify discrepancies.</li></ul> 


Technical Support 

<ul>
<li>Monitor and manage network infrastructure, including switches, routers, and firewalls, to ensure optimal performance and security.</li>
<li>Ensure compliance with relevant regulatory standards and software licensing requirements.</li>
<li>Conduct regular audits of end-user access and permissions.</li></ul> 


Software &amp; Application Support 
<ul>
<li>
Install, configure, and update software applications used by the organization.</li>
<li>Provide training and guidance to end users on software usage, troubleshooting common issues, and best practices.</li>
<li>Collaborate with software vendors and internal teams to resolve issues and implement upgrades.</li>
<li>Other duties as assigned.</li></ul> 


Minimum Requirements
<ul>
<li>Fluency in equity and racial justice concepts and language, understanding their privilege and power, and can bring equity impact analysis to life in the context of their tasks. 
</li>
<li>4+ years of related work experience in a similar role. 
</li>
<li>Comfortable with ambiguity, flexible and adaptable to</li>
<li>Strong organization, written and oral communications</li>
<li>Proficiency in supporting Windows, macOS, and iOS software and devices.</li>
<li>Fluency in equity and racial justice concepts and language, understand their own privilege and power, and can bring equity impact analysis to life in the context of their</li>
<li>Possesses working knowledge of Azure and Microsoft Admin Portals (Teams, SharePoint, Exchange, Defender/Security, and Intune).</li></ul> 


Additional Requirements
<ul>
<li>Experience with government and community stakeholders in King County</li>
<li>Valid Washington State Driver's License</li>
<li>Ability to travel up to 10%, in state and out-of-state</li>
<li>Superior oral and written communication skills</li>
<li>Exceptional planning, organizing, and prioritizing skills in order to manage a diverse workload, multiple demands, and deadline sensitive projects</li>
<li>Project management experience a plus</li>
<li>A track record of success in day-to-day operations and stakeholder engagement</li>
<li>High level of customer service orientation and attention to detail</li>
<li>Ability to provide and accept feedback</li>
<li>Must be able to lift up to 30 pounds at times</li></ul> 


Benefits

The KCRHA offers a comprehensive beneﬁts package. 


Health: Medical, dental, and vision coverage.

Insurance: Group Term Life, Additional Employee + Dependent Life and Long-Term Disability (LTD) coverage.

Retirement: Pension and Deferred Compensations Plan for eligible employees.

Paid Time Off: Unlimited vacation, 96 hours of paid sick and safe leave, 12 oﬃcial holidays, and 2 personal holidays.

Flexible Spending Account (FSA): Pre-tax savings for eligible medical and dependent care expenses.

Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

Commuter Benefit: Subsidized ORCA card. 


EEO Statement

The KCRHA is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, creed, religion, color, national origin, age, alienage or citizenship status, ancestry, nationality, national origin, marital or domestic partnership or civil union status, familial status, sex, sexual orientation, pregnancy, gender identity, or any other characteristic protected by federal, state or local law. In addition, The KCRHA will provide reasonable accommodation for qualified individuals with disabilities.</div>

Senior Coordinator, Operations & IT

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