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customer support representative.

order desk specialist

Emirates NBD

<div>
 
 Job Responsibilities:
 
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 Contribute to maximizing Bank&rsquo;s Profitability from the portfolio under their desk.
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 Contribute to increase Loans volumes in the portfolio under their desk.
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 Contribute to increase Deposits volumes in the portfolio under their desk.
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 Contribute to increase Off Balance Sheet Volumes in the portfolio under their desk
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 Ensure preparation of proposals in alignment with internal policies and customer needs.
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 Ensure that team members are well aware of internal &amp; external (CBE) credit procedures and regulation.
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 Assist Head of Desk &amp; SRM in setting KPIs assigned to the team (ARM, CA) based on internal capacities and Banks Management policies and vision.
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 Enhance the marketing skills for ARMs through partially assigning the pre-assigned budget.
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 Ensure submitting portfolio renewals in a timely manner
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 Reviewing Proposals submitted by team before being circulated to SRM / Head of Desk
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 Lead a teamwork for conducting comprehensive market research for Sector &amp; Sub &ndash; Sectors handled by the Desk.
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 Address any deviation of approved package or any risks emerged before conducting the regular annual review.
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 Follow up and monitor operations flow along with their teams.
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 Regular meetings with customers in their desk to obtain their feedback.
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 Provide Solutions that fulfill customer needs.
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 Build trusted relationships with clients in assigned portfolio.
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 </ul>
 
 
 
 
 
 
 
 Qualifications, Skills, Experience:
 
 <ul>
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 7 - 10 years of experience in Corporate Banking field.
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 Solid experience in corporate credit with specific focus on managing large corporate clients.
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 Solid ability to manage subordinate(s).
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 Strong awareness of Macro Economics.
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 High Marketing Skills.
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 Budgeting &amp; organizing.
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 High interpersonal and communication skills.
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 Solid Negotiation skills.
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 High presentation skills.
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 Bachelor's degree in accounting/finance/management/economics
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 Credit course certified.
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 </ul>
 
 
</div>

Senior Relationship Manager - Corporate and Institutional Banking

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

El Gouna Film Festival

<div>
 
 Role Overview
 
 
 
 The Front Office Administrator is the first point of contact for visitors and employees while providing administrative support across all departments of El Gouna Film Festival (GFF). This role ensures smooth front office operations, coordinates daily administrative tasks, and supports internal teams in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
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 Welcome visitors, guests, and partners, and manage incoming calls, emails, and inquiries.
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 Provide administrative support to all GFF departments.
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 Schedule meetings, manage calendars, and coordinate meeting logistics.
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 Prepare, organize, file, and archive documents and reports.
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 Manage office supplies, courier services, and general office administration.
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 Coordinate travel, accommodation, and other administrative arrangements when required.
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 Support HR, Finance, Operations, and other departments with administrative tasks.
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 Maintain organized records while ensuring confidentiality.
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 Assist with office coordination and day-to-day operational needs.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Bachelor's degree in Business Administration or a related field.
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 1&ndash;3 years of experience in an administrative, receptionist, or front desk role.
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 Proficiency in Microsoft Office and Google Workspace.
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 Excellent communication skills in Arabic and English.
 
 
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 Skills
 
 
 
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 Strong organizational and multitasking abilities.
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 Excellent communication and interpersonal skills.
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 Professional, proactive, and customer-focused.
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 High attention to detail and ability to maintain confidentiality.
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 Ability to work collaboratively in a dynamic environment.
 
 
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 </ul>
 
 About Elgouna Film Festival
 
 
 
 El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
</div>

Front Office Administrator

Bevatel

<div>
 We're looking for a
 
 Social Media Specialist
 
 to join our team at
 
 Bevatel
 
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Content Creation: Produce high-quality, trend-driven video content and UGC across all platforms.
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 Platform Management: Manage and optimize presence on Meta, TikTok, YouTube, Snapchat, and LinkedIn.
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 Creative Execution: Use CapCut, Canva, and AI tools to create fast-paced, engaging visuals.
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 Trend Adaptation: Stay ahead of viral trends and quickly adapt them to the brand.
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 Catalog Management: Maintain product/service catalogs on WhatsApp Business and social commerce tools.
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 Engagement: Actively engage with the community and respond to interactions promptly.
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 Analytics: Monitor performance metrics to optimize and improve social media strategy.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Energy &amp; Mindset: Highly active, proactive, and deeply connected to modern social media culture.
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 Experience: Proven track record in media and UGC creation (A portfolio of video work is mandatory).
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 Tool Mastery: (CapCut, Canva, or fast-paced AI creative tools).
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 Agility &amp; Flexibility: A multi-tasker who is resourceful, adaptable, and can make things happen quickly.
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 Marketing tools: Meta, YouTube, TikTok, Snap, Google Channel, LinkedIn, WB business and catalog,
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 </ul>
</div>

Social Media Specialist

Azadea Group

<div>
 
 
 Job Purpose:
 
 
 
 The Stores Operations Specialist is responsible for ensuring the efficiency of the stockroom team, overseeing operational processes, and enhancing the selling area to improve and fulfill the customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Organize and optimize stockroom processes to ensure items are displayed correctly, storage is efficient, and health and safety standards are strictly implemented.
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 Manage and organize the shipment receiving process to ensure shop readiness and product availability, thereby enhancing the customer experience.
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 Assist shop managers in managing the stock budget and achieving objectives timely, including store sales, store productivity, stock loss, and operational margin.
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 Ensure continuous product availability by regularly replenishing stocks. Assist shop managers in managing shop inventory, including establishing stocking levels and monitoring supply and material disbursements to ensure inventory accuracy.
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 Support shop managers by coordinating and regulating the allocation of manpower hours in the stockrooms, aligning stock-keepers' schedules with shipment deliveries and store sales.
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 Oversee the development and motivation of the stockroom team, ensuring they understand the importance of stockroom processes and safety standards.
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 </ul>
 
 
 
 
 
 Language and Technical skills:
 
 
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 Fluency in English.
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 Proficiency in MS Office and shop/stock management tools.
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 Two to four years of experience in Retail, or a similar role.
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 </ul>
</div>

Store Operations Specialist - Zara Egypt

<div>
 
 
 Key Responsibilities:
 
 
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 Translate strategic direction into high-quality design within an established brand identity.
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 Develop concepts, graphics, and layouts for product illustrations, and websites.
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 Collaborate with clients and marketing teams to determine requirements and strategize on a wide range of materials.
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 Create visual representations of ideas for both print and electronic media.
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 Determine the ideal usage of color, text, font style, imagery, and layout.
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 Prepare rough drafts of material based on an agreed brief and present ideas to clients and stakeholders for approval.
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 Review final layouts and suggest improvements when necessary.
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 Keep up to date with the latest design trends, techniques, and technologies.
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 In addition to any other tasks assigned by the direct manager.
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 </ul>
 
 
 Knowledge:
 
 
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 Bachelor's degree in graphic design, Fine Arts, or a related field is required
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 Specialist: 0-5 years of experience in a graphic design role.
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 A strong portfolio of illustrations or other graphics is essential.
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 Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
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 A strong understanding of design principles, including color theory, typography, and layout.
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 Knowledge of UX/UI design principles is beneficial.
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 Familiarity with HTML, CSS, and content management systems like WordPress is a plus.
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 Exceptional creativity and innovation.
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 Excellent communication and presentation skills.
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 Strong organizational and time-management abilities to meet deadlines.
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 The ability to give and receive constructive criticism.
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 Attention to detail and a strong eye for visual composition.
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 </ul>
 
 
 
</div>

Graphic Designer

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
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 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
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 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
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 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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 Analyze booking patterns and guest preferences to support revenue optimization initiatives
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 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
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 Maintain organized records and documentation to ensure data integrity and compliance with company policies
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
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 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
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 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
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 Proficiency with computer systems and reservation management software
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 Exceptional attention to detail and accuracy in data entry and record-keeping
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 Ability to multitask effectively and prioritize in a high-volume environment
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
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 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

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