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patient care technician - prn Jobs in Atlanta

patient care technician - prn

patient care technician / pct / bone marrow transplant Jobs in Atlanta

patient care technician prn

Shepherd Center

<div><div><div><p><b>About Shepherd Center</b></p></div><div><p>
With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by <i>U.S. News</i> as one of the nation&rsquo;s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
</p><p></p><p>Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.</p></div></div>
Why Shepherd Center<br>
We have an exciting opportunity for you to join Shepherd Center which is ranked by U.S. News &amp; World Report as one of the top 10 BEST rehabilitation hospitals in the nation. Shepherd is the only rehabilitation facility in the nation with an intensive care unit and medical components on-stie, allowing us to begin the rehabilitation process sooner than other rehabilitation hospitals.
<br>
<br>
Our organization offers a full range of clinical specialties. Our Patient Care Technicians (PCT) have the opportunity to work in an inpatient hospital setting with set schedules. Our on-site education and in-service opportunities make it possible for you to expand your professional knowledge and skills.
<br>
<br>
We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all departments, you&rsquo;ll find career opportunities that support diversity, equity and inclusion. At Shepherd Center, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you&rsquo;ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!<p></p><p><b>
What You&rsquo;ll Be Doing</b></p><p>
At Shepherd Center, our expert clinicians help patients get the most out of rehabilitation. In fact, our patients are more independent and have better outcomes than the national average. As a PCT at Shepherd, you will be part of an amazing team committed to helping people with a temporary or permanent disability caused by injury or disease, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life. Our nursing care model combines relationship-based care with and evidence-based approach. This allows for a stronger connection between patient and caregiver, and a more individualized, appropriate type of care.
</p><p></p><p>The Patient Care Technician &ldquo;PCT&rdquo; provides basic care to patients, performing all job functions in an ethical manner and ensuring patient safety, privacy, dignity, and confidentiality. This role also provides daily comfort measures and interactions with patients to create a positive care environment and experience. The PCT coordinates patient care with the Registered Nurse (RN), including effectively observing and communicating changes in patients&rsquo; conditions to the RN and responding appropriately to emergency situations.</p><p></p><p><b>
Department</b></p><p>
Inpatient Spinal Cord Injury or Traumatic Brain Injury</p><p></p><p><b>
Schedule</b></p><p>
This position is a part-time night and weekend position.</p><p></p><p><b>
Hours/Pay Period</b></p><p>
48 hours per 2 week pay period</p><p></p><p><b>
Schedule Details</b></p><ul><li>
12-hour shifts</li><li>
Saturday, Sunday 7pm to 7am
</li></ul><p></p><p><b>Benefits Eligible</b></p><p>
Yes</p><p></p><p><b>
Required Minimum Education
</b></p><p>High school diploma or equivalent required.
</p><p></p><p><b>Required Minimum Certification
</b></p><p>No professional certifications required.</p><p></p><p><b>
Required Minimum Experience
</b></p><p>One (1) year hospital or long-term care experience preferred; or nursing school students with one (1) semester of clinical instruction, LPN, or equivalent experience.</p><p></p><p><b>
Required Minimum Skills</b></p><ul><li>
Must be available to work weekend shifts.
</li><li>Basic computer skills.
</li><li>Ability to take exceptional care of patients by providing multi-skilled direct patient care as delegated by the RN.
</li><li>Highly motivated with a positive attitude.
</li><li>Takes responsibility for growing professionally and seek opportunities for improving skills.</li><li>
Communicates effectively using timely verbal, non-verbal and written communication.
</li><li>Willingly adapts to changing work demands and work environment.
</li><li>Demonstrates critical thinking skills and makes sound judgments to monitor and respond to patient needs or changes in condition.
</li><li>Maintain congenial working relationships with RNs and others.</li><li>
Completes orientation and initial assessment of competency successfully by determined due date.
</li><li>Completes mandatory education and annual competency assessment requirements by determined due date.
</li></ul><p></p><p><b>Preferred Qualifications</b></p><p>
Certified Nursing Assistant &ldquo;CNA&rdquo; preferred.</p><p></p><p><b>
Physical Demands</b></p><ul><li>
Uses body, tools, or special devices to safely, effectively, and efficiently to move, guide, or place patients. Involves some latitude for judgement with regard to precision attained and the selection of what adaptive device(s) to utilize.
</li><li>Ability to transfer and position patients, consistent with lifting up to 35 lbs.
</li></ul><p></p><p><b>Working Conditions</b></p><ul><li>
Normal patient care environment.
</li><li>Some potential for exposure to blood and body fluids.
</li><li>Some potential exposure to infectious viruses.</li></ul><p></p><p>
REQUIRED MINIMUM EDUCATION</p><ul><li>
High school diploma or equivalent required.
</li></ul><p></p><p>REQUIRED MINIMUM CERTIFICATION
</p><ul><li>No professional certifications required. Certified Nursing Assistant &ldquo;CNA&rdquo; preferred.
</li></ul><p></p><p>REQUIRED MINIMUM EXPERIENCE</p><ul><li>
One (1) year hospital or long term care experience preferred; or nursing school students with one (1) semester of clinical instruction, LPN, or equivalent experience.</li></ul><p></p><p>
REQUIRED MINIMUM SKILLS
</p><ul><li>Basic computer skills.
</li><li>Ability to take exceptional care of patients by providing multi-skilled direct patient care as delegated by the RN.
</li><li>Highly motivated with a positive attitude.
</li><li>Takes responsibility for growing professionally and seek opportunities for improving skills.</li><li>
Communicates effectively using timely verbal, non-verbal and written communication.
</li><li>Willingly adapts to changing work demands and work environment.
</li><li>Demonstrates critical thinking skills and makes sound judgments to monitor and respond to patient needs or changes in condition.
</li><li>Maintain congenial working relationships with RNs and others.</li><li>
Completes orientation and initial assessment of competency successfully by determined due date.
</li><li>Completes mandatory education and annual competency assessment requirements by determined due date.
</li></ul><p></p><p>PREFERRED QUALIFICATIONS
</p><ul><li>Certified Nursing Assistant &ldquo;CNA&rdquo;</li><li>
Previous experience with patients with SCI, TBI, and/or mental health preferred.
</li></ul><p></p><p>PHYSICAL DEMANDS
</p><ul><li>Ability to transfer and position patients, consistent with lifting up to 35 lbs.
</li></ul><p></p><p>WORKING CONDITIONS
</p><ul><li>Normal patient care environment.
</li><li>Some potential for exposure to blood and body fluids.
</li></ul><p></p><p><i>The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.</i></p></div>

Patient Care Technician - PRN

Emory Healthcare

<div>Overview:
<div><b>
Emory Healthcare. Where you matter as much as the work you do!</b></div><div></div><div><b><br>
Be inspired. Be rewarded. Belong. At Emory Healthcare.</b></div><div>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li><li>
Ongoing mentorship, development<i>,</i> and leadership programs and more</li></ul>
Description:
<div><b>
7am - 7:30pm/ Full Time/ 36 Hours</b></div><div><br>
</div><div>We're seeking a <b>Patient Care Technician for Emory Midtown Winship Hospital </b>responsible for being a capable certified technician who cares about the quality of their work an ensuring the safety for all patients.</div><div>
This individual will:<br>
</div><div></div><ul><li>Performs assigned patient care and observation duties under the direction of a Registered Nurse and/or LPN, including but not limited to: cleaning the patient's room, operating various clinical equipment, helping with emergencies, assisting with patient procedures, collecting and transporting patient specimens and completing applicable forms.</li><li>
Maintains hospital and unit-specific competencies.</li><li>
Assists in emergency situations as directed by an RN/LPN.</li><li>
Ensures that prescribed measures related to hygiene, comfort, and rest are provided.</li><li>
Complies with Standard Precautions guidelines, Infection Control procedures, and safety standards to maintain and promote a clean and healthy work environment.</li><li>
Assists in the use of bag-valve-mask device, anti-embolism stockings, pneumatic compression stockings, oxygen, suction equipment, incentive spirometer, emergency cart and bedside glucose monitoring machine.</li><li>
Operates converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, automatic thermometer, sphygmomanometer, pulse oximeter, and computers.</li></ul><div><b><br>
MINIMUM QUALIFICATIONS:
</b></div><ul><li>A high school diploma or equivalent.</li><li>
BLS required.</li><li>
Must meet one of the following requirements:</li><li><ul><li>
One year of direct patient care experience,</li><li>
Successful completion of a nursing assistant training course</li><li>
Certified Nursing Assistant (CNA) license through State of Georgia, OR</li><li>
Current enrollment in a nursing program and completion of 2 clinical rotations.</li></ul></li></ul><div></div><div><b><br>
JOIN OUR TEAM TODAY!</b> Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet&reg; designated ambulatory practice. We are made up of 11 hospitals-4 Magnet&reg; designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.</div><br>
<div></div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Patient Care Tech II

<div>Overview:
<div><b>
Emory Healthcare. Where you matter as much as the work you do!</b></div><div></div><div><b><br>
Be inspired. Be rewarded. Belong. At Emory Healthcare.</b></div><div>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li><li>
Ongoing mentorship, development<i>,</i> and leadership programs and more</li></ul>
Description:
<div><b>
7pm - 7:30am/ Full Time/ 36 Hours</b></div><div><br>
</div><div>We're seeking a <b>Patient Care Technician for Emory University Hospital </b>responsible for being a capable certified technician who cares about the quality of their work an ensuring the safety for all patients.</div><div>
This individual will:<br>
</div><div></div><ul><li>Performs assigned patient care and observation duties under the direction of a Registered Nurse and/or LPN, including but not limited to: cleaning the patient's room, operating various clinical equipment, helping with emergencies, assisting with patient procedures, collecting and transporting patient specimens and completing applicable forms.</li><li>
Maintains hospital and unit-specific competencies.</li><li>
Assists in emergency situations as directed by an RN/LPN.</li><li>
Ensures that prescribed measures related to hygiene, comfort, and rest are provided.</li><li>
Complies with Standard Precautions guidelines, Infection Control procedures, and safety standards to maintain and promote a clean and healthy work environment.</li><li>
Assists in the use of bag-valve-mask device, anti-embolism stockings, pneumatic compression stockings, oxygen, suction equipment, incentive spirometer, emergency cart and bedside glucose monitoring machine.</li><li>
Operates converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, automatic thermometer, sphygmomanometer, pulse oximeter, and computers.</li></ul><div><b><br>
MINIMUM QUALIFICATIONS:
</b></div><ul><li>A high school diploma or equivalent.</li><li>
BLS required.</li><li>
Must meet one of the following requirements:</li><li><ul><li>
One year of direct patient care experience,</li><li>
Successful completion of a nursing assistant training course</li><li>
Certified Nursing Assistant (CNA) license through State of Georgia, OR</li><li>
Current enrollment in a nursing program and completion of 2 clinical rotations.</li></ul></li></ul><div></div><div><b><br>
JOIN OUR TEAM TODAY!</b> Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet&reg; designated ambulatory practice. We are made up of 11 hospitals-4 Magnet&reg; designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.</div><br>
<div></div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Patient Care Technician / PCT / Bone Marrow Transplant

<div><div><div><p><b>About Shepherd Center</b></p></div><div><p>
With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by <i>U.S. News</i> as one of the nation&rsquo;s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
</p><p></p><p>Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.</p></div></div>
The Patient Care Technician &ldquo;PCT&rdquo; provides basic care to patients, performing all job functions in an ethical manner and ensuring patient safety, privacy, dignity, and confidentiality. This role also provides daily comfort measures and interactions with patients to create a positive care environment and experience. The PCT coordinates patient care with the Registered Nurse (RN), including effectively observing and communicating changes in patients&rsquo; conditions to the RN and responding appropriately to emergency situations.<br>
<br>
The Patient Care Technician interacts with and contributes to the professional development and image of all unit staff practicing in a Shared Governance model of nursing practice. The role is responsible for performing a comprehensive list of core skills applicable to the role and our environment and practicing standard precaution and isolation procedures to maintain a safe and healthy environment for patients, visitors, and staff.<br>
<br>
Why Shepherd Center<br>
We have an exciting opportunity for you to join Shepherd Center which is ranked by U.S. News &amp; World Report as one of the top 10 BEST rehabilitation hospitals in the nation. Shepherd is the only rehabilitation facility in the nation with an intensive care unit and medical components on-stie, allowing us to begin the rehabilitation process sooner than other rehabilitation hospitals.
<br>
<br>
We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all departments, you&rsquo;ll find career opportunities that support diversity, equity and inclusion. At Shepherd Center, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you&rsquo;ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!<p></p><ul><li>
Provides personal direct care for patients in collaboration with the RN. Observes and effectively communicate changes in patient&rsquo;s condition to the RN and responds appropriately to emergency situations.</li><li>
Utilizes a consistent, patient-focused care approach to meet patient needs and demonstrate initiatives to utilize a holistic approach to identify patient needs. Assists with the patient dining process by serving meals/feeding. Instructs patients in self-care and instrumental activities of daily living to provide skill practice including but not limited to bathing, dressing and daily grooming activities.</li><li>
Supports the plan of care by carrying out and recording specific nursing care procedures such as bowel program procedures, emptying catheter, measuring and recording intake and output, measuring with gain or loss, and providing emotional support and encouragement to all patients and families.</li><li>
Prepares and maintains a record of observations and care given. Documents information clearly and completely utilizing correct forms/systems in a timely manner according to Center policy.</li><li>
Screens and interviews patients.</li><li>
Measures and documents vital signs.</li><li>
Monitors and supports patient progress.</li><li>
Prepares patients for tests, therapy, and other activities.</li><li>
Demonstrates competency in time management, organization, prioritization and critical thinking by planning and organizing work assignments and prioritizing the specific needs of the patients.
</li><li>Uses body, tools, or special devices to safely, effectively, and efficiently to move, guide, or place patients. Involves some latitude for judgement with regard to precision attained ad the selection of what adaptive device(s) to use.
</li><li>Serves as clinical preceptor for new staff/students or shadowing experience for prospective new employees.</li><li>
Practices positive and engaging professional behavior.</li><li>
Respects patient&rsquo;s privacy and confidentiality with every interaction as per HIPAA regulations.</li><li>
Adheres to patient/family centered principles using the communication and engagement tools (OARS/AIDECT).</li><li>
Establishes relationships with other PCTs on a daily basis in order to efficiently complete duties, providing consistent patient care.</li><li>
Performs consistent with Shepherd Center standards, clinical policies, and procedures.</li><li>
Ensures appropriate usage of supplies and proper charging. Manages linen, supplies, etc. appropriately.</li><li>
Participates in staff recruitment and new employee onboarding efforts, as applicable.</li><li>
Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.</li><li>
Performs other duties as required/requested/assigned.</li></ul><p></p><p>
REQUIRED MINIMUM EDUCATION</p><ul><li>
High school diploma or equivalent required.
</li></ul><p></p><p>REQUIRED MINIMUM CERTIFICATION
</p><ul><li>No professional certifications required. Certified Nursing Assistant &ldquo;CNA&rdquo; preferred.
</li></ul><p></p><p>REQUIRED MINIMUM EXPERIENCE</p><ul><li>
One (1) year hospital or long term care experience preferred; or nursing school students with one (1) semester of clinical instruction, LPN, or equivalent experience.</li></ul><p></p><p>
REQUIRED MINIMUM SKILLS
</p><ul><li>Basic computer skills.
</li><li>Ability to take exceptional care of patients by providing multi-skilled direct patient care as delegated by the RN.
</li><li>Highly motivated with a positive attitude.
</li><li>Takes responsibility for growing professionally and seek opportunities for improving skills.</li><li>
Communicates effectively using timely verbal, non-verbal and written communication.
</li><li>Willingly adapts to changing work demands and work environment.
</li><li>Demonstrates critical thinking skills and makes sound judgments to monitor and respond to patient needs or changes in condition.
</li><li>Maintain congenial working relationships with RNs and others.</li><li>
Completes orientation and initial assessment of competency successfully by determined due date.
</li><li>Completes mandatory education and annual competency assessment requirements by determined due date.
</li></ul><p></p><p>PREFERRED QUALIFICATIONS
</p><ul><li>Certified Nursing Assistant &ldquo;CNA&rdquo;</li><li>
Previous experience with patients with SCI, TBI, and/or mental health preferred.
</li></ul><p></p><p>PHYSICAL DEMANDS
</p><ul><li>Ability to transfer and position patients, consistent with lifting up to 35 lbs.
</li></ul><p></p><p>WORKING CONDITIONS
</p><ul><li>Normal patient care environment.
</li><li>Some potential for exposure to blood and body fluids.
</li></ul><p></p><p><i>The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.</i></p></div>

Patient Care Technician

Advanced Monitored Caregiving

<div><p>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.</p>
<p>As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.</p>
<p>This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.</p>
<p><b>Essential Job Functions</b></p>
<p>The following duties are representative of the essential functions of the position and are not intended to be exhaustive:</p>
<p><b>Patient Outreach, Enrollment &amp; Engagement</b></p>
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
<p><b>Care Coordination &amp; Clinical Support</b></p>
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
<p><b>Communication &amp; Administrative Responsibilities</b></p>
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
<p><b>Performance &amp; Compliance</b></p>
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul><p><b>Required Competencies &amp; Skills</b></p>
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
<p><b>Education, Experience &amp; Technical Requirements</b></p>
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
<p><b>Licensure and Certification Requirements</b></p>
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
<p><b>Physical Demands &amp; Work Environment</b></p>
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
<p><b>Equal Employment Opportunity &amp; ADA Statement</b></p>
<p>In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</p></div>

Telephonic Health Services Coordinator

Guidehealth

<div><b>Company Description</b><p><b><br>
WHO IS GUIDEHEALTH?</b></p><p>
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.</p><p></p><b><br>
Job Description</b><p><br>
The Healthguide is a key member of Guidehealth&rsquo;s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.</p><p>
The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth&rsquo;s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.</p><p><b>
WHAT YOU&rsquo;LL BE DOING</b></p><p><b>
Patient Engagement &amp; Navigation</b></p><ul><li>
Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.</li><li>
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.</li><li>
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.</li><li>
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.</li><li>
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.</li></ul><p><b>
Care Coordination &amp; System Navigation</b></p><ul><li>
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.</li><li>
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).</li><li>
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.</li><li>
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.</li></ul><p><b>
Documentation &amp; Technology</b></p><ul><li>
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.</li><li>
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.</li><li>
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.</li></ul><p><b>
Collaboration &amp; Performance</b></p><ul><li>
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.</li><li>
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.</li><li>
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.</li></ul><p><b>
Compliance &amp; Professional Standards</b></p><ul><li>
Follow all HIPAA, PHI security, and Guidehealth privacy policies.</li><li>
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
WHAT YOU'LL NEED TO HAVE</b></p><p><b>
Education &amp; Certifications</b></p><p>
Certified Medical Assistant (preferred) OR</p><ul><li>
Certified Community Health Worker/Assistant OR</li><li>
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR</li><li>
Certified Emergency Medical Technician (preferred).</li><li>
Bachelor&rsquo;s Degree in health-related field (preferred).</li><li>
Patient Navigation certification preferred or willingness to obtain within 1 year.</li><li><b>
Bilingual English/Hindi speaking required</b></li></ul><p><b>
 Experience Requirements</b></p><ul><li>
At least 2&ndash;3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.</li><li>
Equivalent experience includes working in similar roles for several years without formal certification.</li><li>
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.</li><li>
Demonstrated experience with EHR documentation and remote‑work effectiveness.</li></ul><p><b>
Required Skills &amp; Competencies</b></p><ul><li>
Exceptional communication: verbal, written, listening, and documentation accuracy.</li><li>
Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.</li><li>
Knowledge of medical terminology, primary care workflows, and social determinants of health.</li><li>
Familiarity with motivational interviewing, behavioral change management, and patient education principles.</li>
Strong customer‑service orientation; diplomacy and tact in communication.<br>
<li>
</li></ul><br>
<br>
<b>Additional Information</b><p><b><i><br>
The base pay range for this role is between $21-$23 per hour paid bi-weekly Plus $1.50 language differential an hour</i></b></p><div></div><p><b>
ALIVE with Purpose: How We Thrive at Guidehealth</b></p><p>
At Guidehealth, our values come to life in everything we do.</p><ul><li>
We are Driven by <b>A</b>ccountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always <b>L</b>earning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative <b>I</b>nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every <b>V</b>oice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through <b>E</b>mpathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be <b>ALIVE</b> with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>
<p><b>
BENEFITS:</b></p><p>
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:</p><ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul><p>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.</p>
<p><b>
COMPENSATION:</b></p><p>
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</p>
<p><b>
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT</b></p><p>
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.</p>
<p><b>
OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA</b></p><p>
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.</p><p>
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.</p>
<p><b>
REMOTE WORK TECHNICAL REQUIREMENTS</b><br>
<br>
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.</p>
<p><b>
SECONDARY EMPLOYMENT</b></p><p>
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.</p><p>
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</p></div>

Remote Medical Assistant- Healthguide -Bilingual Hindi Speaking

<div>Overview:
<div><b>
Be inspired. Be valued. Belong.</b></div><div></div><div><br>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li></ul><div>
Ongoing mentorship, development, leadership programs...and more!</div>
Description:
<div>
The Care Manager is responsible for patient care coordination from admission through discharge; ensuring smooth transitions of care as the patient is discharged from the hospital setting, ensuring and facilitating high quality clinical and cost outcomes, procuring and securing post-acute services, coordinating and advocating for patients and families with both internal and external stakeholders, and identifying and addressing potential barriers to care coordination/discharge planning in an effort to foster efficient care delivery and maximize reimbursement. The Care Manager will begin the process of care coordination at the time of the patient's admission by completing a thorough admission assessment and/or psychosocial assessment which will allow for a timely and accurate capture of information as well as foster the ability to begin working towards a discharge plan. The Care Manager is an integral part of the interdisciplinary care team who is required to attend rounds, care conferences, and/or care team meetings. The Care Manager will act as a representative of both the hospital care team and the patient/family in an effort to balance patient/family choice and projected care coordination needs with the ability to execute such services. The Care Manager will work with the hospital care team and the patient/family in order to plan and implement the best possible plan for the patient while taking various factors, limitations, and patient/family preference into consideration. The Care Manager will identify and recommend post-acute services and will complete referrals to appropriate post-acute care providers in a timely manner, coordinating directly with the patient/family as well as the care team. Through continuous assessment and review, the Care Manager will apply critical thinking to ensure alignment and appropriateness of post acute services as the patient clinically progresses throughout their stay. Ultimately, the Care Manager is responsible for ensuring the discharge plan is aligned to be executed with the patient's medically cleared for discharge date as well as the projected length of stay as provided by the payor. The Care Manager identifies and participates in the development of strategies to reduce unnecessary length of stay and/or resource consumption. The Care Manager escalates cases, as appropriate, to management, Physician Advisor, Complex Care team and/or Ethics committee. It is the role of the Care Manager to educate patients/families as well as the care team as it relates to post acute services, transitions of care, readmission mitigation, appropriate post-acute level of care choices and available resources. The Care Manager provides supportive and therapeutic communication for patients, families and loved ones who are experiencing anxiety or stress due to illness, injury or physical limitations. The Care Manager must communicate confidently, effectively, and therapeutically while being assertive and conveying an impression which reflects favorably upon the organization The Care Manager will initiate and facilitate discussions with the payors in order to act as an advocate on behalf of the patient and hospital in an effort to reduce non-covered, non-authorized, or denied services. The Care Manager will issue and administer notices of non-coverage and potential liability to patients in accordance with predetermined regulations, policies, and procedures. The Care Manager serves as a resource to the Physician, Interdisciplinary Care Team, and patient for the interpretation of external regulations and organizational policies and procedures as it pertains to Discharge Planning and Care Coordination. The Care Manager will ensure compliance with all regulatory requirements as it relates to Government and Commercial Payors. The Care Manager will ensure compliance with all third party payers and federal and state regulatory agencies. The Care Manager will ensure proper use of Case Management Systems and workflows.</div><div></div><div><br>
Minimum Qualifications:</div><div>
RN CM: MINIMUM REQUIRMENTS 1. Valid, unencumbered Registered Nurse License approved by the Georgia Board of Nursing. 2. Two (2) years experience in healthcare. PREFERRED 1. Bachelors degree in Nursing from an accredited school of nursing.</div><div>
SW CM I: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Demonstrated knowledge of software/EMR applications.</div><div>
PREFERRED 1. One (1) year healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification.</div><div></div><div><br>
SW CM II: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Licensed as a Master Social Worker (LMSW) through the Georgia Composite Board of Professional Counselors, Social Workers, and Marriage &amp; Family Therapists. 3. Demonstrated knowledge of software/EMR applications.</div><div>
PREFERRED 1. Two (2) years healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification.</div><div></div><div><br>
SW CM III: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Licensed as a Clinical Social Worker (LCSW) through the Georgia Composite Board of Professional Counselors, Social Workers, and Marriage &amp; Family Therapists. 3. Demonstrated knowledge of software/EMR applications</div><div>
PREFERRED 1. Three (3) years healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification. productivity expectations and successfully complete yearly competencies.</div><div></div><div><b><br>
JOIN OUR TEAM TODAY!</b> Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet&reg; designated ambulatory practice. We are made up of 11 hospitals-4 Magnet&reg; designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Care Manager IP

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