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product manager

Concourse

<div><h2 class="jobSectionHeader"><b>Why This Role
</b></h2><p><b>Own the P&amp;L</b> - Expand beyond traditional PM metrics to manage a full P&amp;L for AI-driven government solutions.
</p><p><b>AI-Native Product</b> - Everyone on our team uses Claude Code every day, build products at the frontier of AI capability.
</p><p><b>Ground Floor Opportunity</b> - Join an early stage startup led by a repeat found with a successful exit.
</p><p><b>Transform Government</b> - Build products that replace legacy systems and directly improve public services for citizens.
</p><p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p>
Define and implement AI-driven solutions that transform public sector operations</p><p>
Work directly with government clients to understand their workflows and translate them into product requirements</p><p>
Own the product roadmap and prioritization for government-facing solutions</p><p>
Build software using Claude Code and other AI tools</p><p>
Manage a P&amp;L, not just engagement metrics&mdash;own the business outcomes of your product area</p><p>
Create an AI-native product development process that's lean, fast, and scalable</p><p></p><h2 class="jobSectionHeader"><b>
What We're Looking For</b></h2><p>
High-agency, high-velocity mindset with an exceptional work ethic</p><p>
Early-stage startup experience</p><p>
Ideally 6+ years of experience in product management</p><p>
Strong relationship-building skills with public sector customers</p><p>
AI-native approach to product development</p><p>
Deep intuition for what AI can and will be able to do&mdash;you extrapolate capability curves forward</p><p>
Extensive experience with AI coding tools (Claude Code, Cursor, etc.) strongly preferred</p><p>
Passion for improving the public sector with cutting-edge tech</p><p>
Based in or willing to relocate to NYC for in-office work</p><p></p><h2 class="jobSectionHeader"><b>
About Concourse
</b></h2><p>Concourse is an early-stage, fast-growing startup building AI-powered software for state and local governments. This is the CEO's second venture after a successful exit.</p><p>
We sell technology to state and local governments, aiming to improve public services by replacing legacy, inefficient systems. The core problem we address is the disconnect between tax payments and perceived government inefficiency&mdash;often due to outdated technology.</p><p>
We're building an AI-native company where every team member is empowered to use AI tools like Claude to automate their work. Our team has a hub in Flatiron, NYC, and we support remote roles where it fits the role.</p><p>
Compensation Range: $140K - $180K</p></div>

Forward Deployed Product Manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<div>You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.</div><div><br>
As a Product Strategy Vice President in Business Banking Deposits and Cash Management, you play a crucial role in supporting the prioritization and analysis of key strategic questions that will influence our product roadmap, including but not limited to market opportunity and new business initiatives to be transitioned to our product areas for execution. You possess a strong intellect, and an ability to meet deadlines with high-quality work and work with senior stakeholders. This role will report to the Head of Strategy for Deposit and Cash Management</div><div>
</div><p><b>Job Responsibilities</b></p><ul><li>
Lead analyses for key strategic questions facing the Deposits and Cash Management business, influence recommendations and business initiatives to be transitioned to the Product team, and help coordinate priority initiatives</li><li>
Manage the tracking and reporting of metrics for major programs and priorities and provide inputs for financial and operational planning process</li><li>
Create and present executive materials for various leadership team forums, committees, business reviews and management meetings</li><li>
Provide a high level of responsiveness to ad-hoc requests and engage in special projects and strategic initiatives as appropriate
</li><li>Act as a culture setter and carrier and support team building activities</li></ul><p><b>
Required Qualifications, Skills and Capabilities</b></p><ul><li>
5+ years of work experience in strategy, business management, product, or similar functional areas</li><li>
Proven experience delivering timely, high-quality presentations and/or reporting for various projects and stakeholders</li><li>
Ability to communicate effectively and confidently (both oral and written) and to interact with senior stakeholders
</li><li>Outstanding judgment, organizational skills, and attention to detail ability
</li><li>Advanced skills in Productivity Tools (e.g., PowerPoint, Excel, Microsoft Teams, Confluence and SharePoint)</li><li>
Willingness to learn and openness to developmental feedback from peers and managers</li></ul><p><b>
Preferred qualifications, capabilities, and skills:</b></p><ul><li>
Minimum of 3 years in financial services industry preferred</li></ul>
<b>ABOUT US</b><br>
<br>
<br>
<p>Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p></p><p>Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
<br>
<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.<br>
</div><div></div><br>
<div>Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.</div></div>

Product Manager - Strategy

Fox Corporation

<div><p><b>OVERVIEW OF THE COMPANY</b></p>
Fox Corporation<p></p>
Under the FOX banner, we produce and distribute content through some of the world&rsquo;s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.<p></p><h2 class="jobSectionHeader"><b>
JOB DESCRIPTION</b></h2><p>
FOX is seeking a Product Marketing Manager within the Emerging Technologies team to help tell the story of what we build and ensure the right audiences across FOX can understand and leverage it. This is a primarily internal-facing product marketing role, responsible for shaping the voice and visual identity of our team&rsquo;s work as it reaches FOX News, FOX Sports, FOX Entertainment, Tubi, and corporate leadership.</p><p></p><p>
You will be a storyteller and systems thinker who can translate complex product initiatives into compelling narratives, polished visual assets, and scalable communication frameworks. With a strong eye for design and a balance of form and function, you will partner closely with Product, Design, Engineering, Data, Enablement, and Strategy to ensure our work is clearly communicated, widely adopted, and impactful.</p><p></p><p><b>
A SNAPSHOT OF YOUR RESPONSIBILITIES</b></p><p><i>
Internal Marketing Strategy &amp; Positioning</i></p><ul><li><p>
Define how Emerging Technology products and capabilities are positioned and communicated across FOX business units</p></li><li><p>
Build and maintain a consistent internal brand voice and identity for the portfolio</p></li><li><p>
Develop communication plans for pilots, products, platforms, and key milestones</p></li><li><p>
Translate product roadmaps and strategic priorities into clear, audience-appropriate narratives and messaging frameworks</p></li></ul><p><i>
Content Creation &amp; Design-Forward Communications</i></p><ul><li><p>
Produce high-quality internal communications, including newsletters, product updates, case studies, and executive briefings</p></li><li><p>
Create and oversee visually compelling assets (presentations, one-pagers, infographics, video summaries) that drive clarity and alignment</p></li><li><p>
Set a high bar for design and storytelling, providing art direction and ensuring consistency across outputs</p></li><li><p>
Partner closely with Design to ensure materials reflect strong visual standards and brand alignment</p></li></ul><p><i>
Cross-FOX Visibility &amp; Stakeholder Engagement</i></p><ul><li><p>
Increase awareness and adoption of Emerging Technology products through scalable, measurable communication programs</p></li><li><p>
Plan and support internal showcases, demos, and events to build executive and employee engagement</p></li><li><p>
Build relationships with communications, operations, and business stakeholders to extend reach and effectiveness</p></li><li><p>
Identify and support internal champions to accelerate adoption across teams</p></li></ul><p><i>
Team Leadership &amp; Program Management</i></p><ul><li><p>
Build and manage scalable content workflows and editorial calendars</p></li><li><p>
Track engagement and feedback, using insights to refine messaging and strategy</p></li><li><p>
Serve as a connective partner across Product, Design, and Communications to ensure alignment across workstreams</p></li></ul><p></p><p><b>
WHAT YOU WILL NEED</b></p><ul><li><p>
Experience in product marketing, internal communications, brand strategy, or a related field</p></li><li><p>
Proven track record of developing internal marketing or communication programs at scale, ideally within a technology or media organization</p></li><li><p>
Strong design sensibility with the ability to art direct and create high-quality visual assets, including the use of AI-assisted tools</p></li><li><p>
Excellent written communication skills with the ability to tailor messaging for audiences ranging from technical teams to executives</p></li><li><p>
Ability to manage multiple priorities in a fast-paced environment without compromising quality</p></li><li><p>
Experience collaborating cross-functionally with Product, Engineering, Design, and Strategy teams</p></li><li><p>
Proficiency using AI-assisted tools to accelerate content creation, design, and communication workflows</p></li><li><p>
Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.</p></li></ul><p></p><p><b>
NICE TO HAVE, BUT NOT A DEALBREAKER</b></p><ul><li><p>
Background in media, entertainment, or a content-driven industry</p></li><li><p>
Experience supporting internal product launches, champion programs, or change management communications</p></li><li><p>
Hands-on design experience with tools such as Figma, Adobe Creative Suite, or similar</p></li><li><p>
Experience working with AI-driven products or translating technical concepts for non-technical audiences</p></li></ul><p></p><p>
#Ll-JT1</p><p>
#Ll-Hybrid</p><p></p><p>
Learn more about Fox Tech at https://tech.fox.com</p>
#foxtech<p></p><p><i>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.</i></p><p></p>
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $83,000.00-145,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.<p></p><p>
View more detail about FOX Benefits.</p></div>

Product Marketing Manager

OULA

<div><div><p>Oula delivers maternity care built around our patients&mdash;offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.</p>
<p>
Since launching in 2021, we&rsquo;ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.</p></div><div><h1 class="jobSectionHeader"><b>
About Oula</b></h1>
<p>
Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. We partner exclusively with major health systems &mdash; including Mount Sinai, Stamford Health, and Novant Health &mdash; to embed our collaborative OB-GYN and midwifery model directly inside their networks. We're a team of ~100 people at Series B stage, with 4 clinics today and three more opening in 2026.</p>
<h1 class="jobSectionHeader"><b>
The Role</b></h1>
<p>
At Oula, our product doesn't sit alongside our EHR &mdash; it integrates directly into it. That means every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once. This role exists because siloing that work &mdash; making tech choices without understanding EMR functionality, or configuring the EMR without understanding the product roadmap &mdash; creates the kind of compounding problems that slow down clinical operations and new market launches.</p>
<p>
You're the person who can sit with a midwife and understand why a clinical template matters, then turn around and write a bug ticket that engineering can actually action, then build the SOP so the next market launch doesn't require you to be in the room. You speak clinical, operational, and technical &mdash; and you've probably been stretched across all three before.</p>
<p>
This is not a role where the EHR work is a nice-to-have or a stretch goal. Athena configuration, Epic integration, access management, and clinical workflow documentation are core to what you'll own &mdash; alongside the product ops work of launch coordination, bug triage, and field feedback loops.</p>
<h1 class="jobSectionHeader"><b>
What You'll Own</b></h1>
<h2 class="jobSectionHeader"><b>EHR Configuration &amp; Oula Clinical Systems</b></h2>
<ul><li>Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff</li>
<li> Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners</li>
<li>Serve as the internal subject matter expert for EHR integration best practices &mdash; FHIR/HL7 data exchange, health system IT coordination, go-live timelines</li>
<li>Deeply understand the interplay between EHR configuration decisions and Oula&rsquo;s tech stack</li>
<li>Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve</li>
<li>Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch</li>
</ul><h2 class="jobSectionHeader"><b>Standards &amp; Knowledge Management</b></h2>
<ul><li>Build and maintain the clinical systems SOP library so new market setup is repeatable &mdash; documented well enough that a new hire can execute without you in the room</li>
<li>Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling</li>
<li>Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market</li>
</ul><h2 class="jobSectionHeader"><b>Product Operations &amp; Launch</b></h2>
<ul> <li>Own bug intake and prioritization from Market Operations &mdash; standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field</li>
<li> Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one</li>
<li>Coordinate end-to-end launches across Product, Engineering, and Operations &mdash; own the run-of-show and ensure nothing falls through on handoff</li>
<li> Identify where AI and automation can reduce manual administrative burden in product operations workflows</li>
</ul><h2 class="jobSectionHeader"><b>Data &amp; Reporting</b></h2>
<ul> <li>Build and maintain dashboards that show how clinics are actually using our technology &mdash; feature adoption, issue resolution time, rollout health</li>
<li>Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance</li>
<li>Ensure data infrastructure is in place to measure the impact of every feature rollout</li>
</ul><h2 class="jobSectionHeader"><b>Cross-Functional Collaboration</b></h2>
<ul><li>Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams &mdash; translate clinical workflow requirements into technical specs and vice versa</li>
<li>Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support</li>
<li> Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input</li>
</ul><h1 class="jobSectionHeader"><b>What You Bring</b></h1>
<ul> <li>4&ndash;7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work &mdash; ideally at a growth-stage digital health company</li>
<li>Hands-on Athena and Epic configuration + integration experience is strongly preferred</li>
<li>Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license</li>
<li> Strong written communication &mdash; you can write a bug ticket, an SOP, and a launch plan that people actually follow</li>
<li>Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's</li>
<li>Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert</li>
<li>Track record of managing multiple workstreams simultaneously without dropping balls</li>
</ul><h1 class="jobSectionHeader"><b>What Success Looks Like</b></h1>
<p>
In your first 90 days, you've audited our current Athena configuration, identified gaps, and have a remediation plan. You understand the bug triage process well enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the next Epic integration.</p>
<p>
At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug resolution time is measurably faster and the field is no longer sending issues into a black hole.</p>
<p>
At one year, the SOP library is comprehensive, the clinical systems configuration is stable and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge.</p><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Compensation &amp; Details</b></h1>
<p>
Salary: $110,000 &ndash; $120,000 depending on experience</p>
<p>
Equity: Options commensurate with level</p>
<p>
Location: Remote-flexible with periodic travel to clinic locations and health system partners</p>
<p>
Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTO</p></div><div><div><div><div><p>
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.</p></div></div><p>
Salary Range</p><p>
$110,000 - $120,000 USD</p></div></div><div><p><b>
Oula's Commitment as an Equal Opportunity Employer</b>:</p>
<p>
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter &ndash; this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.</p></div></div><p></p>

Clinical Systems & Product Operations Manager (Full-Time) - Remote

Community Federal Savings Bank

<div><p><b>JOB SUMMARY</b>:</p><p></p><p><br>
CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. As the Product Owner, Payment Systems, you are a storyteller that can gather information from different stakeholders and deliver a product from inception phase all the way to launch, through constant iterations and ruthless prioritization.</p><p></p><p><br>
You are the glue that ties your squad together, and you use your brilliant communication skills to break down the business requirements into a backlog of technical tasks that the team understands. You are organized and a wizard at multi-tasking and are comfortable working with different levels of leadership in a highly visible role. This role is eligible to work remotely in 22 select states or on a hybrid model for those in the NYC Metro Area.<br>
</p><p></p><br>
<p><b>Applicants must be permanently able to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any temporary employment visa now or in the future.</b></p><p></p><p><br>
 <b>Responsibilities:</b></p><ul><li>
Working closely with the Scrum Master, lead agile development.</li><li>
Draft key objectives and results, strategies and apply the data for the product to make business decisions.</li><li>
Collaborate with stakeholders during the visioning and concept development of a product</li><li>
Perform discovery on topics to gather information for requirements and begin further analysis efforts</li><li>
Assess value and prioritize stories, epics, and themes to ensure work focuses on maximum value and alignment with product strategy</li><li>
Provide backlog management and prioritization, iteration planning, and elaboration of the user stories</li><li>
Ensure development team understands items in the backlog and gets clarity on items</li><li>
Be responsible for the delivery of new features and updates to existing features</li><li>
Build and manage the backlog of user stories to achieve the business roadmap</li><li>
Prioritize activities according to user needs while taking into consideration IT constraints, relationships with external partners</li><li>
Continuously make improvements and fixes to the product to enhance the customer experience</li><li>
Inform and influence stakeholders of the initiative's progress and solution status, effectively sharing the product vision and complex situation</li></ul><p><b>
 Knowledge, Skills, and Abilities:</b></p><br>
<p></p><ul><li>
Outstanding communication, presentation, and leadership skills</li><li>
Excellent organizational and time management skills</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
Education, Training, and Experience:</b></h1><br>
<p></p><ul><li>
Post-Graduate education in MBA or MS degree considered an asset</li><li>
2-3 years&rsquo; experience as a Product Owner/Product Manager. Product Owner / Product Manager Certification (e.g., Certified Scrum Master or Certified Scrum Product Owner) an asset</li><li>
Experience with Agile methodology and tools including Confluence, JIRA</li><li>
Experience in Payment or Fintech including Real-time Rail and batch-based payment systems is highly desirable.</li><li>
Experience in delivering API products; affinity towards tech products and understanding API based products will be an added advantage.</li><li>
Possess a fundamental understanding of end-to-end customer experience integration and dependencies.</li><li>
Experience with automation and optimization of operational workflows</li></ul><p></p><p><b><br>
About Community Federal Savings Bank (CFSB)</b></p><p>
Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.</p><p>
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.</p></div><p></p>

Sr. Associate, Product Owner

Nespresso

<div><p>At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line &ndash; People, Profit, and Planet &ndash; by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!</p><p></p><div><b><br>
POSITION OVERVIEW:</b></div><div>
As a Strategy Specialist, A.I., Self-Service, Chatbot, Automation, you will play a key role in shaping and executing the digital customer experience strategy across the Nespresso USA ecosystem. Sitting within the Center of Excellence B2C Innovation &amp; Optimization Hub, this role acts as a strategic partner and product-minded player for our growing suite of customer-facing self service tools, conversational AI, automation solutions, and omni-channel contact innovations. You will help define the vision, roadmap, and success criteria for digital engagement products, ranging from chatbots to SMS capabilities, new Genesys Cloud integrations, and next-generation automated service experiences. You blend strategic thinking, product management principles, data-driven decision-making, and storytelling, ensuring that digital solutions are designed, developed, deployed, and continuously optimized to elevate customer experience, reduce operational friction, and support the business&rsquo;s long-term transformation goals.</div><div></div><div><b><br>
KEY RESPONSIBILITIES:</b></div><ul><li>
Partner with the Digital Engagement Innovation Manager and collaborate with Digital Innovation Team to shape and evolve the strategic roadmap for customer-facing digital service products.</li><li>
Drive product thinking: articulate problem statements, define customer/agent needs, scope features, and align on priorities that advance the department&rsquo;s vision.</li><li>
Support relationship and project management across multiple streams, ensuring alignment, transparency, and shared understanding of priorities.</li><li>
Position digital self-service capabilities, including chatbots, SMS, automation / RPA tools, and Genesys-powered solutions, as evolving products with clear life cycles, governance, and improvement pipelines.</li><li>
Contribute thought leadership to the COE by identifying emerging opportunities, technologies, and channels that can elevate customer engagement and operational efficiency.</li><li>
Represent the team&rsquo;s work through compelling storytelling and narrative-building for leadership, stakeholders, and cross-functional partners.</li><li>
Ensure platforms (chatbots, Genesys integrations, SMS, automation tools) are scalable, stable, and aligned with all standards.</li><li>
Build and own bespoke measurement frameworks for all digital self-service products, including performance dashboards, KPIs, and success metrics.</li><li>
Leverage analytics to tell insightful stories, turning complex data sets (chat logs, CX metrics, goal completion rates, voice of customer, operational data) into clear visual narratives and actionable business recommendations.</li><li>
Identify experience pain-points, user friction, and automation opportunities through quantitative and qualitative analysis.</li><li>
Collaborate with cross-functional teams to ensure the right instrumentation, tagging, taxonomy, and reporting integrity is in place for each product.</li><li>
Communicate clearly and persuasively with stakeholders at all levels, translating technical updates, performance results, and strategic recommendations into accessible insights. Benchmark performance against industry and platform best practices.</li><li>
Ensure the timely delivery of roadmap initiatives across design, development, testing, deployment, and maintenance.</li><li>
Take a hands-on approach to design and development of tools when needed, ensuring proficiency of skillsets across our small, but growing team.</li><li>
Translate business objectives into clear product requirements, use cases, and acceptance criteria for technical teams (IS/IT, eComm, HQ, and external partners).</li><li>
Drive continuous improvement and support solution development and optimization by reviewing conversational flows, feedback loops, and performance trends.</li><li>
Champion structured experimentation (A/B tests, pilots, proof-of-concepts) to validate hypotheses and measure impact.</li><li>
Ensure digital touchpoints support both customer needs and business objectives.</li></ul><div></div><div><b><br>
EXPERIENCE AND EDUCATION REQUIREMENTS:</b></div><ul><li>
Bachelor&rsquo;s Degree in related field strongly preferred.</li><li>
At least 2 years experience working in a Contact Center or other customer-experience focused team.</li><li>
Recent experience working with chatbot design (NLU / NLP), live chat, SMS, digital self-service, automation / RPA, and/or customer facing LLM applications.</li><li>
Developing, communicating, and executing digital communication or customer service strategies.</li><li>
Hands-on experience with organizing, cleaning and analyzing structured and unstructured datasets.</li><li>
Knowledge of agile project management principles.</li><li>
Experience with the Genesys Cloud CX is an asset.</li></ul><div></div><div><b><br>
SKILLS:</b></div><ul><li>
Strong digital acumen and interest.</li><li>
Demonstrated ability to understand and anticipate customer needs.</li><li>
Demonstrated ability to synthesize data into clear trends and areas of focus.</li><li>
Proven ability to build and execute against strategies.</li><li>
Customer service orientation.</li><li>
Always on mentality necessary ensuring the customer facing operation is functioning.</li><li>
Strong communication, presentation, problem solving, quantitative abilities.</li><li>
Cross functional collaboration experience both internal/external.</li><li>
Project management experience in agile projects.</li><li>
Strong business and technical expertise within digital engagement realm including but not limited to: email, live chat, social media, Sprinklr/Hootsuite/Brandwatch, chat bots, A.I./LLM, ratings and review, Genesys, Monday.com, and SHELF.</li><li>
Strong judgment in decision-making.</li><li>
Strong skills in being flexible and agile especially in the unknown.</li><li>
Ability to work with all levels of the organization.</li><li>
Effective influencing skills.</li><li>
Able to influence management of strategic decision based on data analysis and logic.</li><li>
Demonstrated ability in creating business proposal, cases and ROI wrap analysis reports.</li><li>
Travel may be required.</li></ul><div></div><div><br>
The approximate pay range for this position is $78,000 to $92,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.</div><div></div><div><br>
Nestl&eacute; offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestl&eacute; Careers (nestlejobs.com).</div><p></p><p><br>
It is our business imperative to remain a very inclusive workplace.<br>
<br>
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home.<br>
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Nestl&eacute; Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.<br>
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This position is not eligible for Visa Sponsorship.<br>
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Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.</p><p></p><p><br>
Job Requisition: 399009</p></div>

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