assistant program director Jobs in New York

assistant program director

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manager, program accounting

operations manager

product coordinator

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program manager

Ziff Davis

<div><div><b>The Opportunity:</b></div><div></div><div>
We are looking for a highly organized, collaborative, and strategic Program Manager to drive our organization's enterprise AI efforts. Based in our New York office on a hybrid schedule, you will be the central force empowering our teams, fostering a culture of shared learning, and ensuring we maximize the value of AI across all divisions.</div><div></div><div>
This is a critical role responsible for connecting our technical vision with our organizational capabilities, ensuring every employee is enabled, and every division is aligned. Your work will directly impact our corporate efficiency and innovation pipeline.</div><div></div><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><ul><li><div>
Enablement &amp; Training (Gemini Focus): Design, coordinate, and manage comprehensive training programs for enterprise AI tools (e.g., Gemini), ensuring all employees gain the necessary skills for effective and responsible AI usage.</div></li><li><div>
Cross-Divisional Coordination: Act as the primary program lead, organizing regular syncs with divisional AI leads to actively promote shared learning and maintain a master, high-level list of all AI use cases and projects across the organization.</div></li><li><div>
AI Agent Development: Assess high-impact use-cases for AI Agents and develop end-to-end solutions to augment workflows, partnering with Corporate Tech teams as needed to support development.</div></li></ul><h2 class="jobSectionHeader"><b>
Job Qualifications:</b></h2><ul><li><div>
Education: Bachelor's degree in Business, Computer Science, Engineering, Communications, or a related field.</div></li><li><div>
Location &amp; Schedule: Must be able to work a hybrid schedule on-site in the New York, NY office.</div></li><li><div>
Coordination &amp; Collaboration: Proven track record of managing complex, cross-functional programs/ projects.</div></li><li><div>
Communication: Exceptional written and verbal communication skills; ability to translate technical concepts into clear, actionable, business-focused language.</div></li><li><div>
Experience in program management, project management, or a related coordination role, preferably within a technology-focused or high-growth environment is preferred.</div></li><li><div>
Experience working with or a strong understanding of Generative AI tools (e.g., Google's Gemini), Machine Learning, or other advanced data technologies.</div></li><li><div>
Prior experience in developing or coordinating corporate learning and development programs, especially for technical or software platforms is preferred.</div></li><li><div>
Familiarity with project/program management software (e.g., Jira, Asana, etc.) and portfolio management techniques is a plus.</div></li></ul><div><b>
About Ziff Davis</b></div><div>
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals &ndash; Technology, Connectivity, Shopping, Entertainment, Health &amp; Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.</div><div></div><div><b>
Our Benefits</b></div><div>
Ziff Davis, Inc. offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.</div><div></div><div>
We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.</div><div></div><div>
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.</div><div></div><div>
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis, Inc. is the place for you.</div><div></div><div><b>
Compensation Range</b></div><div>
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $70,000 - $80,000. This position is potentially eligible for incentive compensation. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.</div><p></p><p>
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.</p></div>

Program Manager

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 <strong>
  Sunnyvale, CA, USA; New York, NY, USA
 </strong>
 .
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent practical experience.
  </li>
  <li>
   5 years of experience in program management, operations, or planning within a technology environment.
  </li>
  <li>
   2 years of experience working with cloud.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in designing, implementing, and rigorously enforcing global operational processes, governance models, and Standard Operating Procedures (SOPs) at scale.
  </li>
  <li>
   Proven ability to simultaneously own and drive multiple, complex, cross-functional projects from inception to completion with meticulous attention to detail and a focus on quality assurance.
  </li>
  <li>
   Exceptional influencing skills with a track record of holding stakeholders accountable and driving results in a highly matrixed organization, often without direct authority.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 We are seeking a highly organized and strategic Program Manager to drive the operational excellence and content strategy across the Strategic Customer Engagement organization, with a core focus on the global Cloud Space program. This role is essential for ensuring that our state-of-the-art physical and digital engagement spaces consistently deliver high-impact, transformative experiences for our strategic customers and partners.
 <br/>
 <br/>
 In this role, you will act as the single point of truth for critical operational data and collaborate cross-functionally to ensure the global program accelerates sales and drives consumption with our clientele.
 <br/>
 <br/>
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 <br/>
 <br/>
 The US base salary range for this full-time position is $130,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 <br/>
 <br/>
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, document, and continuously optimize end-to-end operational processes, including establishing Standard Operating Procedures (SOPs) and playbooks for global program execution and scale.
  </li>
  <li>
   Drive complex, cross-functional projects across multiple global sites (8+ locations), ensuring the standardization, scale, and quality assurance of technology and executive engagement experiences.
  </li>
  <li>
   Own and maintain a centralized content and demo catalog (including bill-of-materials and technical documentation), ensuring alignment, organization, and visibility for global sales and briefing teams.
  </li>
  <li>
   Manage core data processes, prepare, and present regular, high-impact operational and engagement metric reports (utilization, customer feedback trends, sales influence) to inform business decisions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


Process and Content Program Manager, Customer Experience

Bond Health

<div><div><b>Assistant Program Director Needed in the Bronx!</b><br>
<b>Full-time position!</b></div>
<div><b>Overview</b><br>
The IMT Assistant Program Director is responsible for assigned administrative and management tasks and for the provision of direct services. The IMT Assistant Program Director supports the IMT Program Director in the overall daily operation and management of the IMT program.<br>
<br>
<b>Core Principles</b><br>
The job responsibilities of all staff extend to understanding and incorporating certain principles into their work and into their relationships with program participants. These principles are:<br>
<ul><li>Program participants' right to self-determination;</li><li>Respectful communication;</li><li>Services that support recovery and healing consistent with and nurturing each participant's cultural</li></ul>
background, experience, identity, and values.<br>
<ul><li>Clear professional boundaries to support the limits and possibilities of services.</li></ul><br>
<b>
Essential Job Functions Management-related:</b><br>
<ul><li>Provide direct supervision for assigned staff.</li><li>Review team member documentation to ensure services are person-centered, linked to assessment activities, consistent with agency values, and entered in a timely manner.</li><li>Assist the Program Director with overall operations of IMT services in accordance with DOHMH standards including planning and facilitating meetings, providing clinical support, ensuring on-call service availability, 24/7.</li><li>Assist with quality assurance activities.</li><li>Assume the Program Director's responsibilities in their absence.</li><li>In full collaboration with the Director, builds working relationships with hospitals, courts, jails, prisons, shelter, housing providers, DOHMH and other community service providers.</li><li>Attend and participate in supervision, meetings and training sessions as required.</li><li>Maintain a caseload of participants, as needed.</li><li>Remain current in the latest research and practices around recovery services, co-occurring mental health and substance use matters, mobile treatment team approaches, evidence-based and emerging best practices.</li></ul><br>
<b>
Direct Service-related:</b><br>
<ul><li>Assess and provide services to participants to address health and wellness, housing, income support, education, vocational training, employment and social supports.</li><li>Complete assessments and service plans as needed</li><li>Provide direct individual and group IMT services including: risk assessment; de-escalation; service planning and coordination; problem solving; support with obtaining housing; developing social connections; strengthening family and other relationships; developing independent living skills and obtaining necessary resources; accessing and accessing education and training; employment supports (job search, placement and support); entitlement and financial management; empowerment and self-help; wellness self-management with a focus on the development of coping skills; support with medications; and weekly groups.</li><li>Screen and assess (including for risk) participants, families and/or significant others involved with the participant to develop a person-centered treatment plan.</li><li>Screen and assess participants for the treatment of co-occurring substance use disorders.</li><li>Identify participant treatment and support service needs and associated service plan objectives based on participant goals assessment results, including risk associated with harmful behaviors.</li><li>Provide individual counseling that includes principles of Integrated Dual Disorder Treatment as appropriate.</li><li>Advocate for and liaise with participants within the criminal justice and shelter system.</li><li>Provide or connect participants to employment counseling, vocational rehabilitation, completion of housing applications and placement, and provision of life skills training.</li><li>Function as resource on behavioral health services and substance use and guide team in clinical meetings on these issues.</li><li>Provide harm reduction, integrated substance use treatment and relapse prevention services.</li><li>Develop and maintain cooperative and collaborative relationships with members of participants' networks.</li></ul>
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.<br>
<br>
<b>Job Qualifications</b><br>
<ul><li>Commitment to person-centered treatment strategies, upholding participants' rights, and self-determination in service provision.</li><li>Licensed in New York State in Clinical Social Work (LCSW), Licensed Clinical Mental Health Counselor</li><li>Minimum of three (3) years direct clinical experience with adults in a behavioral health setting.</li><li>Minimum one (1) years supervisory or management experience preferred.</li><li>Knowledge of multi-disciplinary mobile team experience, preferred.</li><li>Experience training, coordinating and evaluating the work of clinical and support staff preferred.</li><li>Available to work a flexible schedule, mornings, evenings and weekends in response to participant needs.</li><li>Computer proficiency</li><li>Must be able to work in the community, including use of public transportation</li><li>Bilingual Spanish-speaking, preferred</li><li>Must be fingerprinted and cleared by the New York State Justice Center</li></ul></div>
<div></div>
<div>Competitive salary plus benefits.</div>
<div></div>
<div><b>For more information and to apply, please contact:
</b><br>
<b>Howard Newman
</b><br>
<i>Account Manager, Bond Health Staffing
</i><br>
5824 12th Avenue<br>
Brooklyn, NY, 11219<br>
Office: 1-718-302-0040 ext. 204<br>
Fax: 1-718-302-0070<br>
Howard@bondhealthstaffing.com</div></div>

Assistant Program Director

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Join Amazon's dynamic environment as a Senior Supply Chain Manager with a planning background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a strategic supply chain manager, you'll take end-to-end ownership of operations, emphasizing sales &amp; operations planning, logistics optimization, network design, and analysis of operational efficiency.<br>
<br>
In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.<br>
<br>
Key job responsibilities<br>
<ul><li>Lead strategic initiatives related to network capacity within Amazon's various business units.</li><li>Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.</li><li>Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.</li><li>Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.</li><li>Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.</li><li>Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.</li><li>Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.</li><li>Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.</li><li>Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.</li><li>Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree</li><li>5+ years of program or project management experience</li><li>5+ years of supply chain experience</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of driving process improvements experience</li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Senior Supply Chain Manager, SSD Supply Chain

People Inc.

<div><div>Job Title</div>
Client Activation Manager - Pharma &amp; Health<div></div><div>
Job Description</div><div>
About the Position</div><div>
Client Activation is responsible for creating and executing integrated marketing programs on behalf of our key advertising clients. This team collaborates with internal departments, including Sales, Account Strategy, Creative team, Legal, and Edit, to deliver seamless program execution. As the primary post-sale point of contact, the Client Activation team works closely with client agencies, advertisers, and media partners to ensure all program elements are implemented as promised, providing exceptional, white-glove service throughout the process.</div><div></div><div>
Hybrid 3x a week - New York, NY</div><div>
In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.</div><div></div><div>
About the Position's Contributions<br>
<br>
30% - Program Management: Manage multiple high-touch programs simultaneously, overseeing the production of custom content (e.g., print, digital articles, video, custom ad units and social executions). Develop and maintain project deliverables, including scope of work, timelines, and creative guidelines. Ensure all projects are delivered on time and align with client expectations.</div><div><br>
30% - Client Service: Work closely with Sales and Account Strategists to transition programs to activation post-sale. Facilitating internal and client kick off calls. Set up and manage weekly status meetings with clients and internal teams as needed. Provide a high level of client service and communication to all People Inc. partners.</div><div><br>
30% - Cross-Functional Coordination: Drive successful project delivery through clear communication, meticulous attention to detail, and effective coordination of external/client and internal meetings. Maintain comprehensive meeting notes and project status documents to ensure alignment across teams, with the ultimate goal of ensuring client satisfaction.</div><div></div><div>
10% - Post-Campaign Review: Participate in end-of-campaign debriefs, sharing insights, learnings, and best practices with internal teams to continuously improve processes.</div><div></div><div>
Minimum Qualifications and Job Requirements</div><div><br>
Education: Bachelor&rsquo;s degree preferred, but relevant work experience and qualifications to be equally weighted</div><div><br>
Min Professional Experience: You have worked in a media activation or production role for 3+ years, overseeing multiple elements to implement a program/project with a successful history of project completion. Previous experience in the Healthcare and Pharmaceutical industries is preferred but not required.</div><div><br>
Specific Knowledge, Skills and Abilities: You have great written and business communication skills. You are a team player with strong interpersonal skills that will engage clients, agency decision makers, team members and internal counterparts. You have a sound knowledge of the custom content production process and superb project management skills.</div><div><br>
% Travel Required (Approximate): 10%</div><div>
It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing <div>hr@people.inc</div>.</div><div></div><div>
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <div>https://www.e-verify.gov/employees</div></div><div></div><div>
Pay Range</div>
Salary: New York: $70,000.00 - $82,500.00<div></div><div>
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death &amp; dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.</div><div></div>
#NMG#</div>

Client Activation Manager - Pharma & Health

GROUP PMx

<div></div><div><div><div><div><p>Project Management</p><br>
</div></div></div><br>
<div></div><div><div><div><div><p>Are you ready to make a meaningful impact? Do you thrive on tackling complex challenges and leveraging your technical expertise to drive results? Do you value working in a supportive and inclusive environment where your professional growth is a top priority? At Group PMX, you&rsquo;ll have the opportunity to enhance your skills through comprehensive training, education, and in-house mentorship. We also encourage active participation in industry trade, business, and professional associations to keep you at the forefront of your field.</p><p></p><p><br>
Major Duties &amp; Responsibilities</p><ul><li>Your duties and responsibilities may include, but not be limited to:</li><li>Coordination &amp; oversight; coordination of construction activities</li><li>Assist Project Manager in the supervision and responsibility of the construction effort.</li><li>Extensive document control, safety reports, billings, contracts, subcontract, award letters, bid tabulations, executive summaries, etc.</li><li>Attend, participate and develop minutes for project meetings</li><li>Scheduling of meetings; notifications and reporting</li><li>Change order tracking; review of monthly payment requisitions</li><li>Track construction manager&rsquo;s daily reporting,</li><li>Tracking of RFI&rsquo;s and Submittals.</li><li>Assist with preparation and coordination of presentations</li><li>Capability and willingness to perform inspections of job site conditions and project progress, as required, including after-hours and weekends</li><li>Bridge a gap between capital projects and facility maintenance</li></ul><p></p><p><br>
Experience</p><ul><li>Bachelor s degree (BA/BS) in Civil, Mechanical, or Electrical Engineering</li><li>3-5 years experience in project / program / construction management</li><li>Must have MEP experience</li></ul><p></p><p><b><br>
One Team. Shared Success.</b><b>SM</b> At Group PMX, we are more than just a project, program, and construction management company; we are a community of passionate professionals dedicated to delivering innovative solutions and creating collaborative environments that promote better project performance outcomes for our clients and partners. Our core purpose is to build, align, and coordinate high-performance teams around a &quot;project-first thinking culture.&quot; We foster a &ldquo;one team&rdquo; environment where every team member, from entry-level to senior management, plays a crucial role in our success.<br>
</p><p></p><br>
<p>With a portfolio of over 1,000 projects for public, private, and nonprofit owners in buildings, infrastructure, and energy markets, we have a proven track record. Our services are tailored to meet our clients where they are, providing the talent, tools, and technology they need to keep moving forward. Whether managing the execution of projects, offering a suite of support services, or advising during critical project phases, we continuously strive for excellence. Our efforts have been widely recognized, and in 2025, ENR New York named us on its list of Top Contractors for the sixth consecutive year. Group PMX is a certified MBE, DBE, SBE, and LBE firm.</p><p></p><p><br>
Group PMX is a proud Equal Opportunity Employer</p><p>
Job # 646</p><p>
Salary: $90-115K</p></div></div></div></div></div><div></div>

Assistant Project Manager (MEP, Mechanical Engineer)

Spotify

<div><div><div><div><div><div>Content</div></div></div></div><div><div>
Permanent</div></div><div><div>
New York</div></div><div><div>
We are seeking a dynamic and strategic leader to serve as the Lead of Technical Account Management team, overseeing a team of six Technical Account Managers within our Content Partnerships organization. This role requires strong judgement and quick decision making and is responsible for guiding the team that delivers concierge-level service and technical expertise to Spotify&rsquo;s most important publishing partners on the Megaphone platform.</div></div><div><div><div><br>
</div><div>The Lead will set direction for enterprise partner engagement, ensure operational excellence, and act as the senior point of escalation for critical issues. They will work cross-functionally with Product, Customer Support and Product Marketing to align publisher needs with Spotify&rsquo;s broader goals, while cultivating a high-performing team culture focused on client satisfaction and long-term growth.</div></div></div></div><div><div><p>
What You'll Do</p><ul><li>
Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers&rsquo; value to Spotify</li><li>
Serve as the senior point of contact for strategic client escalations and executive-level partner discussions</li><li>
Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies</li><li>
Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management</li><li>
Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens</li><li>
Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth</li><li>
Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization</li></ul></div></div><div><div><p>
Who You Are</p><ul><li>
A proven leader with 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising</li><li>
Experienced in directly managing and scaling technical account management or customer success teams</li><li>
Adept at balancing technical problem-solving with strategic business outcomes and sound judgement</li><li>
Strong communicator who can effectively engage with executive-level stakeholders</li><li>
Analytical and data-driven, with the ability to translate insights into strategic guidance</li></ul></div></div><div><div><p>
Where You'll Be</p><ul><li>
This role is based in New York.</li><li>
We offer you the flexibility to work where you work best! There will be in person meetings, while also allowing for flexibility to work from home. We ask that you come in at least 2 times per week.
</li></ul></div></div><div><div><p>Learn about life at Spotify</p></div><div><div>
The United States base range for this position is $100,766 to $143,952 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.</div><div></div><div><br>
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what&rsquo;s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It&rsquo;s in our differences that we will find the power to keep revolutionizing the way the world listens.</div><div></div><div><br>
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we&rsquo;re here to support you in any way we can.</div><div></div><div><br>
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world&rsquo;s most popular audio streaming subscription service.</div></div></div><div><div><p>
Our global benefits</p></div><div></div><div><div>
Extensive learning opportunities, through our dedicated team, GreenHouse.</div></div><div></div><div><div>
Flexible share incentives letting you choose how you share in our success.</div></div><div></div><div><div>
Global parental leave, six months off - for all new parents.</div></div><div></div><div><div>
All The Feels, our employee assistance program and self-care hub.</div></div><div></div><div><div>
Flexible public holidays, swap days off according to your values and beliefs.</div></div></div></div><div></div>

Lead, Technical Account Management, Content Partnerships

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