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production coordinator - audience Jobs in New York

production coordinator - audience

project coordinator

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $64,350.00 - $68,000.00 annually</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

Study Coordinator for Alzheimer&rsquo;s Disease and Related Disorders (ADRD) clinical trials. 
Alzheimer&rsquo;s Clinical Trials Consortium (ACTC) Site Liaison.

Responsibilities

Study Coordinator: Perform all study related procedures including but not limited to:
<ul>
<li>Conduct and coordinate consortium (ACTC/ADCS) and industry clinical trials in neurodegenerative disease under the direction of the principal investigator</li>
<li>Complete and maintain regulatory documentation</li>
<li>Initiate and maintain submissions for CUIMC IRB and central IRBs</li>
<li>Create and maintain source documents</li>
<li>Consent study participants according to CGP guidelines</li>
<li>Ensure that GCP and FDA guidelines are followed</li>
<li>Complete study-related data entry and chartings in a timely manner</li>
<li>Prepare study related correspondence</li>
<li>Perform study-related ECGs, vital signs and blood draws as necessary</li>
<li>Arrange research -related imaging and other auxiliary research related studies</li>
<li>Travel to investigator meetings as needed.</li>
<li>Ensure participant compliance to study protocol</li>
<li>Dispense and account for investigational product and research study samples</li>
<li>Arrange study participant reimbursement via the standard CU policies and procedures</li>
<li>Work with sponsor and consortium entities to ensure that all required duties are completed</li>
<li>Maintain productive working relationship between sponsor/consortium staff, study monitor, site staff and principal investigator</li>
<li>Perform neuropsychological and other testing scales and assessments</li>
<li>Recruit research participants by phone</li>
<li>Explain studies to potential participants by phone and in person</li>
<li>schedule appointments for research participants screening visits and regular study visit</li>
</ul>
ACTC Site Liaison:
<ul>
<li>Travel to investigator meetings</li>
<li>Primary point person across all the ACTC projects</li>
<li>Clinical trials coordinator for the ACTC projects</li>
<li>Attend ACTC Steering Committee Meetings three times a year</li>
<li>Participate in monthly ACTC Site Liaison Meetings</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor's degree or equivalent in education and experience.</li>
<li>Certifications in CDR, Alzheimer&rsquo;s Disease Assessment Scale Certification, CANTAB, GDS, MoCA, NPI-Q, ADCS-ADL, MMSE.</li>
</ul>
Preferred Qualifications
<ul>
<li>&gt;3 years hands-on experience in ADRD research testing.</li>
<li>Certifications in CDR, C-SSRS, Alzheimer&rsquo;s Disease Assessment Scale Certification, RBANS/, CTT, LNS, PF, GDS, MoCA, NTB, CIBIC-Plus and VaDAS, CANTABelect, CGIC, S-STS,CFT, Cogstate battery, NPI, ADCS-ADL, NPI, MMSE, TUG, CFT, LFT, CFT, NACC battery.</li>
<li>Spanish fluency.</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Project Coordinator

JOE & THE JUICE

<div>
 
 
 Company Overview
 
 
 
 
 
 
 JOE &amp; THE JUICE is a global, people-centric food and beverage brand founded in Copenhagen in 2002. With more than 400 stores across 17 countries, JOE &amp; THE JUICE is redefining fast casual through its unique blend of health-forward products, energetic culture, and commitment to experience, convenience, and sustainability.
 
 
 
 
 
 As we accelerate expansion in the United States&mdash;with a goal to triple our footprint over the next 3&ndash;4 years&mdash;we are hiring a
 
 Project Coordinator, Construction
 
 to support our business as we grow on this ambitious growth trajectory.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 The Project Coordinator will provide essential support to the Development &amp; Construction team at JOE &amp; THE JUICE, ensuring that projects run smoothly from planning through completion. This role requires an organized, proactive, and detail-oriented professional who thrives in a fast-paced environment and can manage multiple priorities simultaneously.
 
 
 
 
 
 Based in our US headquarters in SoHo, New York City, the Project Coordinator will work closely with Construction and Procurement Managers to support day-to-day operations, vendor coordination, and project execution. This role will require occasional travel to project sites and flexibility for limited remote work as agreed with management.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide day-to-day support to Construction and Procurement Managers on project-related tasks.
 </li>
 <li>
 Manage invoice processing and follow-up with vendors and the finance team.
 </li>
 <li>
 Coordinate deliveries to construction sites, ensuring accuracy and timely completion.
 </li>
 <li>
 Develop and maintain spreadsheets, databases, and tracking tools to monitor project status, risks, budget, and schedule.
 </li>
 <li>
 Draft and distribute project communications, including weekly updates to vendors, consultants, and internal stakeholders.
 </li>
 <li>
 Attend project meetings, take minutes, and distribute notes.
 </li>
 <li>
 Conduct research on permits, codes, and compliance requirements across US jurisdictions.
 </li>
 <li>
 Visit project sites to take photos, measurements, and support vendor access.
 </li>
 <li>
 Collaborate with landlords, architects, contractors, expediters, and building departments to keep projects on track.
 </li>
 <li>
 Perform light design review tasks (e.g., verifying furniture/equipment counts in plans).
 </li>
 <li>
 Support the construction team with ad hoc projects and special requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Construction Management, Project Management, Supply Chain, Architecture, or Engineering preferred. Equivalent experience may substitute for education.
 </li>
 <li>
 1&ndash;3 years of relevant experience in project coordination, clerical tasks, vendor communication, or invoice processing.
 </li>
 <li>
 Familiarity with project management platforms (MS Project, Procore, or similar) preferred.
 </li>
 <li>
 Exposure to construction, project management, procurement, or finance environments is ideal.
 </li>
 <li>
 Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Strong written and verbal communication skills; comfortable engaging with internal teams and external partners.
 </li>
 <li>
 Willingness to occasionally work outside typical office hours based on project needs.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 A high-impact role in a well-known international brand
 </li>
 <li>
 Growth company mindset with career development potential
 </li>
 <li>
 Medical/dental/vision coverage
 </li>
 <li>
 Commuter reimbursement account through AMERIFLEX
 </li>
 <li>
 401k plan
 </li>
 <li>
 Employee perks to save on travel, entertainment, and more.
 </li>
 <li>
 Employee meal plan
 </li>
 <li>
 Free coffee &ndash; duh&rsquo;
 </li>
 <li>
 New parent leave
 </li>
 <li>
 A collaborative team of people who live our core values and have your back
 </li>
 </ul>
 
 
 
 
 
 At Joe, we&rsquo;re proud to be an equal opportunity employer. We&rsquo;re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants &mdash; no matter your race, gender, age, religion, sexual orientation, or background.
 
 
 
 
 
 
 
 NOTICE OF NON-DISCRIMINATION POLICY
 
 
</div>

Project Coordinator, Construction

LeFrak

<div>
 
 General Summary
 
 
 
 We are seeking an organized, detail-oriented, and motivated
 
 Project Coordinator
 
 to join our Procurement team. This is an entry-level position ideal for recent graduates who are eager to start their careers in procurement, vendor management, and project coordination. The Project Coordinator will support procurement processes, vendor onboarding, cost estimating activities.
 
 
 
 Essential Job Functions/Responsibilities
 
 
 
 <ul>
 <li>
 Assist in vendor onboarding by collecting, reviewing, and tracking required documentation
 </li>
 <li>
 Maintain vendor information in procurement systems (Ivalua, Yardi) and ensure accuracy of data.
 </li>
 <li>
 Support RFP processes by gathering vendor quotes, preparing bid comparisons, and coordinating communication with suppliers.
 </li>
 <li>
 Help coordinate site visits, pre-bid meetings, and clarification calls with vendors.
 </li>
 <li>
 Track vendor compliance, insurance renewals, and performance metrics.
 </li>
 <li>
 Assist in creating and maintaining procurement and estimating project schedules.
 </li>
 <li>
 Track milestones, deliverables, and budget updates for active projects.
 </li>
 <li>
 Coordinate with internal teams (construction, legal, accounting) to ensure smooth project execution.
 </li>
 <li>
 Support the preparation of project status reports and presentations for leadership review.
 </li>
 <li>
 Gather and organize cost data from vendors and subcontractors for estimating purposes.
 </li>
 <li>
 Assist in preparing cost analyses and bid leveling sheets for management review.
 </li>
 <li>
 Research market pricing and trends to support accurate cost estimates.
 </li>
 <li>
 Monitor and manage procurement and estimating team inboxes, routing requests to appropriate staff.
 </li>
 <li>
 Maintain organized digital records for vendor documentation, contracts, and project files.
 </li>
 <li>
 Prepare reports, spreadsheets, and presentations as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Level Degree is required
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong organizational and time management skills with the ability to handle multiple priorities.
 </li>
 <li>
 Excellent communication and interpersonal skills for collaborating with vendors and internal teams.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
 </li>
 <li>
 Analytical mindset with attention to detail and accuracy.
 </li>
 </ul>
</div>

Project Coordinator- Procurement

<div><ul><li>Job Type: Support Staff - Non-Union</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $50,000 - $52,000</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

The position will provide general research and administrative support to the Center for Hip and Knee Replacement at both its CUIMC and Westchester locations.

Responsibilities
<ul>
<li>The position will provide general research and administrative support to the Center for Hip and Knee Replacement at both its CUIMC and Westchester locations. Job responsibilities will include assisting with ordering supplies, maintaining central files, updating databases, clinical trials, help with IRBs, patient recruitment and scheduling follow-up visits. Will assist in the preparation for meetings. Performs other related duties as assigned. This position involves significant patient interaction while working on clinical patient studies and obtaining questionnaires from pre- and post-operative patients (in hospital and by phone). The candidate will prepare follow-up schedules, enter patient data and assist with statistical analysis, tabulation, and digital graphing of clinical results.</li>
</ul>
Minimum Qualifications
<ul>
<li>Two years of college or a completed AA program with an emphasis in Biology, Chemistry, Physics or related science plus one year of related experience or the equivalent in education, training and experience strongly preferred.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working with people with disabilities strongly preferred.</li>
<li>Previous research experience is desired.</li>
</ul>
Other Requirements
<ul>
<li>Proficiency with PC and Mac computers, windows environment, graphic and video software and knowledge of digital video and video editing via computer essential.</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Research Project Coordinator

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $65,300-70,000</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

The School of Nursing is searching for a Research Coordinator to provide support for federally funded projects focusing on HIV prevention and management.

Responsibilities

 Responsibilities will include but are not limited to:
<ul><li>Developing strategies to recruit study subjects for participation in activities and data collection;</li></ul>
<ul><li>Coordinating the study team projects, developing educational materials (e.g. Standard Operating Procedures, consent forms, Qualtrics/REDCap surveys, etc), convening meetings, and keeping the projects moving on a day-to-day basis;</li></ul>
<ul><li>Communicating with external collaborators about project activities;</li></ul>
<ul><li>Assisting with database design, security, data storage and management;</li></ul>
<ul><li>Conducting and writing literature reviews to support grant applications and manuscripts;</li></ul>
<ul><li>Participating, with minimal supervision, in progress reports, data entry, and IRB protocol modifications/submissions</li></ul>
<ul><li>Providing daily support for technical and research tasks to research associates and research assistants, including phone, screening, and enrollment/retention related trainings;</li></ul>
<ul><li>Qualitative data analysis (coding) and basic quantitative analysis of study data;</li></ul>
<ul><li>Performing other related duties as assigned; and</li></ul>
<ul><li>Available nights and weekends as needed.</li></ul> 


This is a grant-funded position and employment is contingent upon continued funding.
Minimum Qualifications
<ul>
<li>Requires a bachelor&rsquo;s degree and at least three (3) years of related experience or equivalent in education, training, and experience</li>
<li>The candidate must be bilingual English/Spanish and have interest in the development of health information technology and/or public health.</li>
<li>The successful incumbent will possess computer fluency in Microsoft Word, Excel, PowerPoint, and SPSS/SAS/R/STATA.</li>
<li>They will have the ability to organize and perform multiple tasks and meet deadlines with minimal supervision.</li>
<li>This role requires the ability to communicate with interdisciplinary colleagues at all staff and leadership levels related to program planning.</li>
<li>Experience with vulnerable populations and certified training in HIPAA Compliance and Human Subjects protection is required.</li>
<li>The successful incumbent should have an established record of working with confidential data and maintaining confidentiality, privacy, and integrity in professional interactions.</li>
</ul>
Bilingual English/Spanish preferred
Preferred Qualifications
<ul><li>Master&rsquo;s Degree preferred</li></ul>
<ul><li>Working knowledge of REDCap, Qualtrics and EndNote</li></ul> 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Research Coordinator

NYU Langone Health

<div>NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
 
 
For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. 


Position Summary: 
We have an exciting opportunity to join our team as a Research Coordinator.
 
 
In this role, the successful candidate We have an exciting opportunity to join our team as a Research Coordinator. In this role the candidate will be responsible for providing moderate to advanced range of coordination of Research studies conducted at the Medical Center, assists with the recruitment, enrollment, grant submissions, research data collection and study coordination activities. Performs intra-operative monitoring and serves as liaison with internal and external funding agencies. Ensures the accurate execution of research protocols in accordance with Good Clinical Practices, HIPAA, and required obligations to patient/subject, Principal Investigator, Research Team and sponsor. Interfaces directly with patients/subjects and Principal Investigator in support of the clinical trials if applicable. Establish liaisons with relevant parties at the Medical Center that may include: Research Nurses, Research Pharmacists, Program Managers, Medical Technicians, Clinical Information Systems and regulatory Services. May assist in the initiation and management of research studies. Works under general direction.

Job Responsibilities:
<ul>
<li>Human Subjects' Research - As applicable, oversee the submission of necessary documents required by the NYU Institutional Board (IRB), NYU Office of Clinical Trials and any other appropriate parties in order to obtain approval to conduct human subjects research (e.g., ensures the update and submission of necessary documents and/or forms to appropriate destination). May prepare, audit and submit monthly enrollment statistics to the Office of Clinical Trials, and provides other information in timely manner, as necessary.</li>
<li>Participates in special projects and performs other duties as required.</li>
<li>Decision Making and Problems Solving Combines and evaluates information and data to make decisions about relative importance of information and choosing the best solution to solve problems.</li>
<li>Budget - When needed, develops a preliminary draft budget and submit to the Director/Principal Investigator. Reviews sponsor-proposed budget for adequate coverage and recommend changes as appropriate. Assists in the preparation of funding reports to research finance team to deliver to funding agencies. Monitor budget throughout trial.</li>
<li>Collects and organizes required regulatory paperwork for submission to the Pre Award manager if applicable. Follow up and coordinates resolution of all issues progress. Reports to the sponsors to fund medical research in the division.</li>
<li>Reporting and Analysis - Researches, compiles and consolidates data and conducts preliminary analyzes to data collected for presentation to sponsoring and regulatory agencies. Provides reports to all necessary parties (e.g., the principal investigator, sponsoring agency, etc.) on the progress of the study as needed. Formulates, prepares database and generates preliminary measurement reports for review by PI. May complete assessments on study subjects/patients following protocol (with proper training); continues to follow-through with items and patients as part of the research study.</li>
<li>Continuous Learning - Position requires ongoing continuing education in all areas of research development (training programs are provided through the SOM). Promotes own professional growth and development in research role and maintains current expertise in area of practice. Maintains annual requirement of 10 CEUs in continuing research education; employee must demonstrate proof of ongoing research education. Serves as a resource to peers and works collaboratively with other disciplines within the area of expertise.</li>
<li>Clinical Competency - competency in handling, storing and shipping of specimens. Clinical training and didactic competency tests may be required to perform basic procedures as part of position expectations. In house training and certification will be provided if needed. Other trainings and competencies may be included as required.</li>
<li>Recruitment - Screens potential patients/subjects for eligibility to the study. This may include gathering information from the medical record, physician referral, advertisement and directly scheduling a visit to evaluate the patient/subject. Reviews all the elements of the screening.</li>
<li>Process IRB submission with the Principal Investigator: Protocol development of inclusion/exclusion criteria, completed informed consent, documentation of the event and the patient/subject willingness to participate in the study.</li>
<li>Data Management Responsible for collecting and auditing patient information for the research project(s). This may include abstraction of data from the patient chart (e.g., laboratory or diagnostic test results, surgical/radiation treatments delivered, adverse drug reactions, etc.); abstraction of data for publications, or data collection from outside physicians offices. Audits and manages data from and into the database. Prepares forms and reports, compiles and analyses data, statistics, and other materials for reports. Conducts study visits, obtains and documents information within the time frame specified.</li>
</ul><ul><li>Study Regulations - Aware of study regulatory status and keep an up to date copy of regulatory documents. Assists with the informed consent process and ensure that the patient/subject fully understands what is required of them throughout the study. Follows through regularly with the patient/subjects reminding them of visits and compliance. May monitor any outward effects or issues regarding patient/subject safety and Principal Investigator, Physician and Research Nurse.</li>
<li>Maintenance of departmental required logs and databases and regulatory document binders.</li></ul> 


Minimum Qualifications: 
To qualify you must have a Bachelor's degree or equivalent in business administration, health care administration or related field. 
Minimum of two years of progressively responsible project coordination experience, preferably in a research setting.
 
Proficiency in using various Microsoft Office applications such as Word, Excel, Access, Power Point and Outlook. Familiar with Internet applications. 
Effective oral, written, communication, interpersonal skills. 
Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers. 
Ability to work within a team environment as well as independently. 
Commitment to continuous learning as required by department administration. 
Ability to operate research related equipment 
Ability to work and make decisions independently. 
Time management skills and ability to multitask. 
Ability to identify, analyze and solve problems: Ability to work well under pressure.

Preferred Qualifications: 
Bachelors degree or equivalent in business administration, health care administration or related field. Minimum of two years of progressively responsible project coordination experience, preferably in a research setting. Proficiency in using various Microsoft Office applications such as Word, Excel, Access, Power Point and Outlook. Familiar with Internet applications and RedCap. Effective oral, written, communication, interpersonal skills. Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers. Ability to work within a team environment as well as independently. Commitment to continuous learning as required by department administration. Ability to operate research related equipment Ability to work and make decisions independently. Time management skills and ability to multitask. Ability to identify, analyze and solve problems: Ability to work well under pressure. 
Clinical Research Coordinator (CRC) Certification is preferred (required in some disciplines). 
Knowledge of basic medical terminology is preferred. 
Experience working in an Academic Medical Center preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.
 
 
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
 
 
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
 
 
View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $74,200.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here</div>

Research Coordinator - Radiology Research

Girl Scouts of America

<div>
 
 About Us
 
 
 
 Girl Scouts of the USA
 
 
 Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
 
 
 As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
 
 
 Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.
 
 
 This is a Hybrid role within NYC Office 2 days a week.
 
 
 You Will
 
 
 You Will
 
 
 Customer Care, part of the Council Partnership Community and reporting to the Chief Operating and Transformation Officer (COO), drives wide sustainable growth and health through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and council leadership to ensure movement wide collaboration, trust and success. The team ensures GSUSA is offering excellent communications and customer service to councils and other customers.
 
 
 
 Position Summary
 
 
 
 The Coordinator, CS Experience is a core member of the customer care team, supporting operational excellence. This position is a customer-facing role, responding to requests for assistance and responses to concerns that come in through the 800 national phone number, email to case inquiries through Salesforce and/or social media monitoring platforms. Provides answers to customers by identifying problems, researching answers, and guiding customers through corrective steps. In addition, this role supports the CS Experience Team with administrative duties and coordinator responsibilities, including technical assistance for events/meetings, team scheduling, among other responsibilities. The position reports to the Manager, CS Experience, who manages day-to-day workflow and customer care subject matter.
 
 
 
 ESSENTIAL RESPONSIBILITIES - Primary Duties Of The Position
 
 
 
 Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Thorough and prompt responses to service requests on social media, phone calls, e-mail inquiries and assistance requests based on a working knowledge of GSUSA policies and positions, sensitive issues messaging, content of the Girl Scout blog, Salesforce Chatter communities, communications alerts, FAQs, official documents, webinar content, and other materials.
 </li>
 <li>
 Ensures that a cooperative and supportive relationship is maintained with volunteers, Girl Scout councils, GSUSA staff members, and the general public by researching inquiries for assistance and following established procedures to ensure timely, effective customer service.
 </li>
 <li>
 Develops and maintains team calendar. Tracks progress and communicate upcoming deadlines. Prepares meeting agendas, and meeting briefs. Processes and tracks team invoices and expense reports in a timely manner. using initiative and judgment to navigate competing priorities and time demands; prepare appropriate communications and pertinent background.
 </li>
 <li>
 Using initiative and judgment to navigate competing priorities and time demands; prepare appropriate communications and pertinent background material for meetings; and track and follow up on open issues. Ensure an appropriate level of urgency is assessed, given numerous information requests.
 
 
 </li>
 </ul>
 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
 
 
 
 Required Competencies
 
 
 
 Administrative coordination duties or may support Executive Team with confidential, administrative support. Individual Contributors who may have responsibility for projects or processes and who are still developing
 
 
 <ul>
 <li>
 2+ years relevant experience in customer care/service in phone/email/social media with demonstrated examples of using brand voice/guidelines to represent a company or organization.
 </li>
 <li>
 Answers questions and inquiries, problem-solving, and investigates customers' issues while maintaining a knowledgeable, professional approach to customer care.
 </li>
 <li>
 Demonstrates a high level of competency to work effectively within a team to collaborate and contribute to team knowledge, skills, and processes.
 </li>
 <li>
 Demonstrates a basic understanding of customer service concepts and exercises tact and an appropriate sense of urgency when dealing with the public and colleagues at GSUSA.
 </li>
 <li>
 Must have strong technical skills, including Microsoft Suite and Salesforce Service Cloud, and ability to learn new applications quickly.
 </li>
 <li>
 Demonstrates strong problem-solving ability, including within tight timeframes and with multiple customers.
 </li>
 <li>
 Excellent verbal and written communication and comprehension skills.
 </li>
 <li>
 Focuses on continuous learning and development.
 </li>
 <li>
 Participates in cross-functional project teams by providing basic customer information or by conducting specific tasks.
 </li>
 <li>
 Maintain knowledge of internal staff organization so tickets are escalated and followed through to the appropriate person and/or department.
 
 
 </li>
 </ul>
 
 Required Technical Skills
 
 
 
 Office 365 or similar suites
 
 
 Competency in PowerPoint or similar presentation software
 
 
 Competency in Microsoft Excel or similar software
 
 
 Competency in Salesforce or similar CRM software
 
 
 Phone call management system, like Skype.
 
 
 Familiarity with Wrike or other
 
 
 related project management and collaboration tools.
 
 
 
 REQUIRED EDUCATION AND EXPERIENCE (i.e., Degrees, Certifications)
 
 
 
 Degree or Equivalent Experience
 
 
 Bachelor's degree or equivalent experience
 
 
 Minimum Years of Experience: 2+ years relevant experience in customer care/service in phone/email/social media
 
 
 SALARY RANGE: $65,000 - $70,000
 
 
 This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
 
 
 What We Offer
 
 
 
 Benefits
 
 
 
 Girl Scouts are powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
 
 
 Paid Time Off
 
 
 GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
 
 
 
 Other Benefits
 
 
 
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 Medical and Behavioral Health Coverage
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 Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
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 Both plans include GSUSA partial subsidy of premium costs
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 Dental and vision coverage
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 Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
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 Company-paid life insurance
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 Flexible work arrangements
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 12 weeks of paid parental leave
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 401(K) with company match
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 Sick leave
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 Short- and Long-Term Disability for salary continuation
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 Health and Wellness Classes and Activities throughout the year
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 Access to Employee Engagement Groups
 
 
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 PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
 WORK ENVIRONMENT: This job operates in a professional office environment.
 
 
 POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.
 
 
 AAP/EEO Statement: GSUSA is an equal employment opportunity employer.
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Coordinator, CS Experience

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