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quality manager

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><b>MISSION</b></div></div><br>
<div></div>
<div>
<div>Represents and encourages a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction.</div>
</div>
<div><div>Responsible to ensure in the company Compliance related to Quality/PeakOS and Security standards and policies.</div></div><div><br>
<div>
</div><div><div><b>ABOUT THE JOB</b></div>
</div>
<div><div>Identifies opportunities/issues, defines and manages performance improvement projects using the Lean/Six Sigma methods to drive specific targeted project goals, and works with trends and variation to prevent target failures.</div>
</div>
<div><div>Properly track success measures to effectively execute improvements, drive performance goals and demonstrate value added to our CX activity.</div>
</div>
<div><div>Recommends solutions and controls, and implementing approved recommendations. Implements and ensures accurate quality &amp;performance measurements and tools are implemented, such as PeakOS, QMS and ISMS</div></div><br>
<div></div>
</div><div><div><div><div>
About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Job Summary:
</b></div><div>We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever</div>
<div>The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.</div>
</div></div><div><div><div>
Primary Job Responsibilities</div></div><div></div><div><br>
<div><b>Key Responsibilities:</b></div>
<ul><li>Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.</li>
<li>Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.</li>
<li>Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.</li>
<li>Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.</li>
<li>Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.</li>
<li>Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.</li>
<li>Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.</li>
<li>Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.</li>
<li>Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.</li>
<li>Foster a positive team environment that encourages open communication, teamwork, and accountability.</li>
<li>Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.</li></ul><br>
<div>
</div><div><b>Required Skills:</b></div>
<ul><li>Strong analytical and reporting abilities.</li>
<li>Proficient in using quality monitoring tools and CRM systems.</li>
<li>Solid understanding of contact center operations and metrics.</li>
<li><b>Quality Assurance Leadership</b></li>
<li><b>Monitoring and Reporting</b></li>
<li><b>Collaboration and Feedback</b></li>
<li><b>Continuous Improvement</b></li>
<li><b>Compliance and Standards</b></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<ul><li>At least 2-3 years of experience in a quality assurance or related role in a contact center.</li>
<li>Proven experience leading teams and managing quality initiatives.</li>
<li>Proven experience managing client relationships</li>
<li>C1 English language</li></ul><br>
<div>
</div></div></div></div><div><div><b>KEY RESPONSIBILITIES</b></div></div><div><br>
<div>
</div></div><div><ul><li><div>Understand and Meet all project goals (Quality, Delivery and Cost) and work together with Operations and support departments to control and track KPIs correctly and effectively</div>
</li>
</ul></div><div><ul><li><div>Identifies opportunities/issues, defines and manages performance improvement plans, with action plans, Bridge Plans and Glide Paths.</div>
</li>
</ul></div><div><ul><li><div>Support Operations Managers, performing root cause analysis and implement Bridge/glide/action plans to improve performance and client/customer satisfaction</div>
</li>
</ul></div><div><ul><li><div>Responsible for the implementation, compliance and improvement of the Foundever Peak Operating Standards PeakOS.</div>
</li>
</ul></div><div><ul><li><div>Ensure and promote project Compliance related to Quality and Security standards and policies ISO and PCI or any client requested certifications.</div>
</li>
</ul></div><div><ul><li><div>Implementation and control of Quality Monitoring Master Plans, supporting and improving Quality monitoring programs and CXpert program.</div>
</li>
</ul></div><div><ul><li><div>Recommends solutions and controls, and implement approved recommendations.</div>
</li>
</ul></div><div><ul><li><div>Point of contact of internal and external audits planning &amp; management and provide the focus, direction, and control.</div>
</li>
</ul></div><div><ul><li><div>Responsible to Identify, log and track Nonconformity and corrective actions in order to avoid possible recurrences</div><br>
<div>
<div><b>OTHER QUALIFICATIONS</b></div>
</div>
<div><div><b>Education</b></div>
</div>
<div><div>Preferable college degree or related work experience</div>
</div>
<div><div><b>Work Experience</b></div>
</div>
<div><div>Experience Target (in this job or a related function/field):</div>
</div>
<div><ul><li><div>Two years of contact center operational management experience</div>
</li>
</ul></div><div><ul><li><div>One year of demonstrated use of performance improvement methodologies or equivalent experience.</div>
</li>
</ul></div><div><ul><li><div>Experience in QMS and ISM Systems.</div>
</li>
</ul></div><div><div><b>Languages</b></div>
</div>
<div><ul><li><div>Fluency in English (required)</div>
</li>
</ul></div><div><ul><li><div>Other languages ( Valurated)</div>
</li>
</ul></div><div><div><b>Tools and Applications</b></div>
</div>
<div><ul><li><div>MS Office applications (Excel, PowerPoint, Word)</div>
</li>
</ul></div><div><ul><li><div>Minitab or statical tools</div>
</li>
</ul></div><div><div><b>COMPETENCIES &amp; BEHAVIORS</b></div>
</div>
<div><ul><li><div>Analytical</div>
</li>
</ul></div><div><ul><li><div>Data-driven</div>
</li>
</ul></div><div><ul><li><div>Self-motivated</div>
</li>
</ul></div><div><ul><li><div>Independent</div>
</li>
</ul></div><div><ul><li><div>Tech-savvy</div>
</li>
</ul></div><div><ul><li><div>Teamwork</div>
</li>
</ul></div><div><ul><li><div>Stakeholder management</div>
</li>
</ul></div><div><ul><li><div>Communication &amp; presentation</div>
</li>
</ul></div><div><ul><li><div>Obsessive about data</div>
</li>
</ul></div><div><ul><li><div>Passion for improvement</div>
</li>
</ul></div><div><ul><li><div>Willingness to learn new skills</div></li></ul><br>
</div>
<div></div><div><div><b>KNOWLEDGE&amp; EXPERIENCE
</b></div></div><div><ul><li><div>Performance and Quality Improvement principles, methodologies, best practices and tools.</div>
</li>
<li>US or offshore projects experience is a must.</li>
</ul>
</div><div><ul><li><div>Ability to resolve problems and present appropriate business solutions and recommendations.</div>
</li>
</ul></div><div><ul><li><div>Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.</div>
</li>
</ul></div><div><ul><li><div>Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations.</div>
</li>
</ul></div><div><ul><li><div>Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,</div>
</li>
</ul></div><div><ul><li><div>Excellent technical (MS Word, and Excel) and math/statistical skills.</div>
</li>
</ul></div><div><ul><li><div>Effective time management.</div>
</li>
</ul></div><div><ul><li><div>Ability to work in a dynamic, fast-paced environment.</div>
</li>
</ul></div><div><ul><li><div>Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.</div></li></ul><br>
</div>
<div></div><div><div><b>LEADERSHIP TOUCH</b></div>
</div>
<div><ul><li><div>Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions</div>
</li>
</ul></div><div><ul><li><div>Ability to think in integrated solutions and support sales and business development with subject matter expertise.</div>
</li>
</ul></div><div><ul><li><div>Ability to manage large scale, cross-functional projects.</div>
</li>
</ul></div><div><ul><li><div>Attention to detail required, ability to understand macro to micro operational perspective</div></li></ul></div></li></ul></div></div></div></div></div></div><div></div>

Quality Manager

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Key Responsibilities</p><p>
1. Quality Management System</p><ul><li>
Develop and implement quality assurance policies and procedures.</li><li>
Monitor and evaluate service quality across tourism services such as accommodations, tours, transportation, and customer support.</li><li>
Ensure compliance with international tourism and hospitality standards.</li></ul><p>
2. Service Quality Monitoring</p><ul><li>
Conduct regular quality audits of services and facilities.</li><li>
Analyze customer feedback, reviews, and satisfaction surveys.</li><li>
Identify areas for service improvement and implement corrective actions.</li></ul><p>
3. Customer Experience Improvement</p><ul><li>
Develop strategies to enhance guest satisfaction and service excellence.</li><li>
Handle quality-related customer complaints and ensure timely resolution.</li><li>
Monitor online reviews and reputation management platforms.</li></ul><p>
4. Training and Staff Development</p><ul><li>
Train employees on quality standards, customer service excellence, and operational procedures.</li><li>
Promote a culture of quality awareness and continuous improvement.</li></ul><p>
5. Compliance and Standards</p><ul><li>
Ensure compliance with tourism regulations, safety standards, and certifications (e.g., ISO, sustainability certifications).</li><li>
Maintain documentation related to quality policies and procedures.</li></ul><p>
6. Performance Analysis</p><ul><li>
Track key performance indicators (KPIs) related to service quality.</li><li>
Prepare quality performance reports for management.</li><li>
Recommend process improvements to increase efficiency and service standards.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in <b>Tourism Management, Hospitality Management, Business Administration, or </b>Veterinary medicine</li><li>
Certification in <b>Quality Management or ISO standards</b> is an advantage.</li><li>
3&ndash;5 years of experience in <b>quality management or operations in the tourism/hospitality industry</b>.</li></ul></div>

Schneider Electric

<div>Job Description:
<div><b>
Mission
</b></div><ul><li>The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle.</li><li>
The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.</li></ul><div><b>
Key responsibilities</b></div><ul><li>
Review quality requirements, identify quality risks and define appropriate mitigation plans.</li><li>
Assess quality assurance and quality control requirements and detection of deviations.</li><li>
Support TMs on estimating the resources (hours + costs) needed for the project quality.</li><li>
Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.</li><li>
Review quality tender specifications and supplier (internal and external) qualification.</li><li>
Participate in the tender &amp; project kick-off, as well as to the REL governance when quality necessary.</li><li>
Coordinate creation, completion and approval of quality documentation.</li><li>
Monitor performance metrics to track quality performance throughout the project lifecycle.</li><li>
Conduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standards.</li><li>
Ensure OG supplier compliance with relevant quality standards and regulations, issue and track claims to them.</li><li>
Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customer.</li><li>
Identify areas for improvement (on project level) and coordinate corrective &amp; preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB).</li><li>
Ensure compliance with the existing quality and CSat processes &amp; train team members on quality processes and procedures.</li><li>
Lead customer interviews during project execution, collect regularly customer feedback &amp; build action plan to ensure customer satisfaction.</li><li>
Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions quality.</li><li>
Lead or contribute to customer interviews to collect and analyze feedback.</li><li>
Provide expertise, guidance and support to project teams (TMs &amp; PMs) on quality-related matters based on previous project quality experience.</li><li>
Contribute to developing, implementing and improving quality assurance and quality control processes.</li><li>
Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain.</li><li>
Plan and lead quality training and awareness program for project teams.</li><li>
Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.)</li></ul>
(External) English Qualifications:
<p><b>
What's in it for you:</b></p><div></div><div><b><br>
Requirements
</b></div><ul><li>Bachelor Degree in Engineering.</li><li>
Fluent in English (spoken and written), French is a plus.</li><li>
5 to 10 years&rsquo; professional experience in quality management roles and customer experience.</li><li>
Experience is Leadership and team management.</li><li>
Experience in quality management on Software development projects &ndash; good to have.</li><li>
Excellent communication and negotiation skills and capability to obtain buy-in.</li><li>
Demonstrate leadership and collaboration abilities in multiple business, complex cross functional and multicultural environment.</li><li>
Analytical and problem-solving skills to identify quality issues and implement corrective actions.</li><li>
Leadership and conflict management abilities to guide and motivate project teams towards achieving high quality project.</li><li>
High attention to detail to ensure thorough quality assessments and documentation.</li><li>
Demonstrate proactivity approach to continuous improvement and adherence to quality standards.</li><li>
Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization.</li><li>
Expertise in QMS, quality control &amp; assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software.</li><li>
Expertise in risk management, customer relationship and project management and auditing.</li><li>
Expertise in management of customer project financial (project P&amp;L) and project execution quality fundamentals (change, supplier, contractor and requirement management).</li><li>
General technical knowledge in engineering and manufacturing.</li><li>
Green Belt or Black Belt certification.</li><li>
Quality Management (e.g. ISO standards).</li></ul><div><b>
Let us learn about you! Apply today.</b></div>
(External) English Company Boiler Plate:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

Project Quality Leader

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 Quality and Operational Excellence Manag
 <br/>
 <br/>
 <br/>
 <strong>
  Your Role And Responsibilities (Mandatory)
  <br/>
  <br/>
 </strong>
 In this role, you will have the opportunity to lead the execution of supplier assessments, drive both corrective and preventive actions based on supplier maturity and performance levels. Each day, you will manage operational supplier quality, both on-site and off-site, ensuring the thorough execution of supplier qualification and development processes. You will also showcase your expertise by managing the supplier&rsquo;s Key Performance Indicators (KPIs).
 <br/>
 <br/>
 The work model for the role is: onsite
 <br/>
 <br/>
 This role is contributing to the ELDS in
 <strong>
  Egypt
 </strong>
 .
 <br/>
 <br/>
 You will be mainly accountable for:
 <br/>
 <br/>
 <ul>
  <li>
   Driving approval process for supplier parts, materials, and project subcontractor services, as applicable, involving collaboration with other functions/experts, encompassing activities like Production Part Approval Process (PPAP) and product surveillance at supplier manufacturing sites.
  </li>
  <li>
   Leading in promptly addressing supply issues related to quality, deliveries, non-compliant products, or project services.
  </li>
  <li>
   Working together with buyers to engage suppliers and prepare claims cases when necessary.
  </li>
  <li>
   Ensuring required supplier development processes are thoroughly executed to drive continuous improvement of the supplier base.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Our team dynamics
  <br/>
  <br/>
 </em>
 You will join a dynamic, talented, high performing team, where you will be able to thrive.
 <br/>
 <br/>
 <br/>
 <strong>
  Qualifications For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   you enjoy working with Supplier qualification and development techniques
  </li>
  <li>
   You have up to 5 years of experience in supply quality or relevant field.
  </li>
  <li>
   Highly adept in Advanced product quality planning (APQP)
  </li>
  <li>
   you are innovative around Leadership and change management
  </li>
  <li>
   Degree in Industrial, Mechanical, Mechatronics engineering fields or equivalent
  </li>
  <li>
   You are at ease communicating in both English and Arabic
  </li>
  <li>
   You hold certifications in the field of quality, example ISO 9001 certification.
   <br/>
   <br/>
  </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


1.	Supply quality and development specialist

Coca-Cola HBC

<div>
 <p>
  Department: PMO
 </p>
 <p>
  Location: Egypt, Greece and Bulgaria
 </p>
 <p>
  As an IT QE Lead, you will be embarking on a mission to elevate quality to new, exceptional heights. This role is vital to the success of product teams "IT product lifecycle", requiring a unique blend of leadership skills, a comprehensive understanding of the IT products lifecycle and the ability to foresee potential quality issues and address them proactively.
 </p>
 <p>
  one of your primary responsibilities is to actively monitor, guide, and mentor product teams. By providing continuous feedback and coaching, you help cultivate a culture of quality and excellence. Effective communication and collaboration skills are essential.
 </p>
 <p>
  You will often be required to make critical decisions regarding quality improvements and corrective actions. This calls for a high level of confidence and assertiveness.
 </p>
 <p>
  By upholding rigorous quality standards, you help establish the company as an industry leader, providing a competitive advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOUR NEW KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Guide and mentor the teams to follow and adhere to the quality guidelines defined in the IT Global Quality Strategy.
  </li>
  <li>
   Make sure that each team is familiar with and know the Quality Gates to be fulfilled.
  </li>
  <li>
   Monitor the fulfilment of the Quality Gates defined on all phases of the IT Products Lifecycle.
  </li>
  <li>
   Define corrective actions with the team for those unfulfilled Quality Gates and follow up on their effectiveness.
  </li>
  <li>
   Gather metrics, generate and publish reports on the Quality for each team.
  </li>
  <li>
   Provide feedback to the QA Manager to support the establishment of the Quality Strategy.
  </li>
  <li>
   Act as a contact point for all Quality related topics within the Platforms, ARTs &amp; Product teams.
  </li>
  <li>
   Act as a contact point between external teams and CCH in order to guarantee transparency and adherence to CCH's internal quality guidelines and promote the proper spirit to work as one team.
  </li>
  <li>
   Work close with Scrum Masters and RTEs to support the adherence to the established Agile Methodology.
  </li>
  <li>
   On Platform and ART level you keep the overview of the Quality of all product teams.
  </li>
  <li>
   Support the onboarding of new team members.
  </li>
  <li>
   You will not be performing hands-on test activities, but oversee the quality in each step of the Product Development Lifecycle.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ARE THESE YOUR SECRET INGREDIENTS?
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree in computer science, Information Technology, or a related field is an advantage.
  </li>
  <li>
   Minimum of 5 years of hands-on experience in roles related to Quality in Software Development.
  </li>
  <li>
   Strong quality-oriented mindset and familiarity with Quality Standards and strong experience fostering such Standards.
  </li>
  <li>
   Deep understanding about the complete Product Lifecyle (including project management, risk management, release management, delivery and planning, product maintenance, CI/CD, V&amp;V, etc.)
  </li>
  <li>
   Strong understanding of Agile principles and experience working in Agile testing methodologies.
  </li>
  <li>
   Previous experience working in SAFe framework is desired.
  </li>
  <li>
   Experience in leading and mentoring teams, promoting collaboration and continuous improvement.
  </li>
  <li>
   Knowledge in Azure DevOps (ADO) for tickets management (Epics, Features, User Stories, Test Cases, Defects, Tasks) and reporting.
  </li>
  <li>
   Excellent understanding on different methodologies as Agile (Scrum, Kanban, etc.), Waterfall
  </li>
  <li>
   Understanding on CI/CD and pipelines
  </li>
  <li>
   Knowledge on requirements management and risk management
  </li>
  <li>
   Knowledge on Release Management and Operations/Maintenance phase (incidents management)
  </li>
  <li>
   Familiar with Quality Standards and maturity models
  </li>
  <li>
   Understanding on test automation strategies, frameworks, coverage, etc.
  </li>
  <li>
   Experience with eCommerce Platforms such as SAP Hybris/SAP Commerce Cloud, Microsoft Dynamics 365, HR Workday, and others will be considered a strong advantage.
  </li>
  <li>
   Knowledge and experience in data management and data quality will be considered as strong advantage.
  </li>
  <li>
   A broad Quality mindset beyond testing is crucial for the role.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT YOUR NEW TEAM
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world&rsquo;s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
 </p>
</div>


IT QE Lead for SDLC Quality Assurance

L'Oréal

A Day in the Life
<br><br>
As the Plant Financial Analyst, you’ll report to the Mgt Finance Manager, and you will be collaborating cross-functionally with departments like Operations, Supply Chain, and HR. This role offers a unique opportunity to drive financial excellence in one of L’Oréal’s key manufacturing hubs.
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<b>Here’s what your day-to-day will look like:</b><br>
<b>Budgeting & Forecasting:</b> Develop and manage the annual plant budget and prepare regular forecasts, incorporating actual results and business trends.
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<b>Variance Analysis:</b> Analyze variances between actual expenses and budget/forecast, identifying root causes and recommending corrective actions.
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<b>Cost Control:</b> Implement and monitor cost control measures to ensure efficient spending and identify opportunities for optimization.
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<b>Reporting & Financial Modeling:</b> Prepare performance reports, develop financial models, and communicate insights to management and stakeholders.
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<b>Process Improvement:</b> Identify and implement best practices to enhance budgeting and cost control processes.
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We Are Looking For
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<b>You’ll thrive in this role if you have:</b><br>
<b>Financial Acumen:</b> Strong expertise in budgeting, forecasting, and cost control.
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<b>Analytical Thinking:</b> Ability to interpret data and provide actionable insights.
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<b>Stakeholder Management:</b> Proven ability to collaborate cross-functionally and influence decision-making.
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<b>Process Optimization:</b> A mindset for improving efficiency and accuracy in financial processes.
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<b>Data-Driven Decision Making:</b> Proficiency in using data to guide strategic decisions.
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What’s In It For You
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A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
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Real responsibility from day 1—there’s no sitting on the sidelines at L’Oréal.
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An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation—as well as people with disabilities—are accepted, can speak up, will thrive, and are celebrated!
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A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.
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Who We Are
<br><br>
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Plant Financial Analyst

noon

<div>
 <p>
  <strong>
   Job title:
  </strong>
  Quality Assurance Team Leader
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Sheikh Zayed, on-site
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a (add title) who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  noon&rsquo;s mission: Every door, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   Oversee the quality monitoring process in the call center to ensure that customer interactions align with company standards and compliance requirements.
  </li>
  <li>
   Shares continual responsibility for deciding how to manage the quality analysts, ensuring audits are carried out efficiently and effectively
  </li>
  <li>
   Responsible for driving the design for customer-centric model operations of customer interactions, processes, and standards
  </li>
  <li>
   Should be an effective quality advisor who initiates process, technology and people-oriented change deploying mechanisms that ensure a world class and consistent performance
  </li>
  <li>
   Facilitates reviews, calibrations, action plans and liaises with all respective stakeholders such as Training &amp; Customer Experience Leadership
  </li>
  <li>
   Has deeper understandings of Quality Inputs and Outputs along with skillsets to devise adequate measures to address qualitative and customer experience objectives
  </li>
  <li>
   Demonstrates Analytical and statistical approach that enables conclusive insights and data driven actions across relevant business levers (agents, training, process, technology)
  </li>
  <li>
   Helps minimize ambiguity in the operations and service delivery
  </li>
  <li>
   Develops proactive solutions and controls efficacy of the actions to close loop on gaps and deviations
  </li>
  <li>
   Highlights key findings &amp; areas of opportunities related to domain/business to the higher leadership
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   3+ years of experience as a Quality TL or relevant role, preferably in a multi language, global customer service environment
  </li>
  <li>
   Strong knowledge of quality assurance metrics, KPIs, and evaluation techniques.
  </li>
  <li>
   Must be Data- Driven with excellent analytical &amp; Statistics Skill
  </li>
  <li>
   Great attention to detail and a result driven approach
  </li>
  <li>
   Excellent organizational and leadership abilities
  </li>
  <li>
   Ability to function and make decisions in ambiguous situations along with Conflict and Contingency Management experiences
  </li>
  <li>
   Ability to work in a fast-paced, high-pressure environment while ensuring quality standards are met.
  </li>
  <li>
   Advanced knowledge of MS Office and databases
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Experience with CX (Customer Experience) analysis and process optimization.
  </li>
  <li>
   Certification in Quality Management (e.g., Six Sigma, COPC, or related QA programs) is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Quality Assurance Team Leader, Customer Service

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