dispatcher and customer service representative

airport ramp agent

customer service agent full time Jobs in San Francisco

customer service agent full time

dispatcher and customer service representative Jobs in San Francisco

guest services agent team lead Jobs in San Francisco

guest services agent team lead

part-time busser

ramp service agent part time

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.</li><li>
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $22.04 per hour.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><div><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></div><ul><li>
Move baggage and cargo of various weights to and from aircraft</li><li>
 Drive and operate belt loaders</li><li>
 Service aircraft at gates with ground power and air conditioning</li><li>
 Tow and pushback aircraft from gates</li><li>
 Service aircraft lavatories and water ports</li><li>
 Clean interior of aircraft when needed</li><li>
 Position beverage and luggage carts around the ramp area</li><li>
 Works outdoors in various weather conditions</li><li>
 Work shifts that include irregular and/or extended hours, weekends and holidays.</li></ul><div>
Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!</div></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do (cont.)</b></h2></div><div><p><b>
General</b></p><ul><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Perform all functions in accordance with safety procedures and policies</li><li>
Wear uniforms as required by company policy</li><li>
Wear all personal protective equipment (PPE) in accordance with rules and regulations</li><li>
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes</li></ul><p><b><br>
Depending on your airport size, you may also do the following:</b></p><ul><li>
De-ice aircraft by directing a chemical/water stream at aircraft surfaces</li><li>
Perform catering service</li><li>Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><ul><li>
High school diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts</li><li>
Must have knowledge of and ability to use basic computer skills</li><li>
People-oriented and highly motivated, with a positive and cooperative attitude</li><li>
Good communication skills</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Ability to obtain jet bridge certification</li><li>
Must have the ability to pass the US Postal Service background check</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Ramp Service Agent Part Time

<div>Overview:
<div><b>
Swissport Ramp Agent</b><br>
<br>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;<br>
<br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.<br>
<br>
Job Summary<br>
<br>
Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing.<br>
<br>
The expected pay rate is $22.30/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Click Here to Apply!!</b></div>
Responsibilities:
<div><b>Your activities</b></div><ul><li>
Marshall aircraft during arrival and departure</li><li>
Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies</li><li>
Unload wheelchairs and child strollers and deliver to designated location</li><li>
Provide special handling of luggage/cargo as required/directed</li><li>
Deliver passenger luggage to claim area and unload onto conveyor system</li><li>
Deliver air cargo to appropriate recipient</li><li>
Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.</li><li>
Collect and load mail, live animals, wheelchairs and child strollers onto aircraft</li><li>
Service aircraft water and lavatories</li><li>
Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.</li><li>
Report all equipment malfunctions to the appropriate supervisor/manager</li><li>
Comply with all federal, state, municipal, airport authority and carrier security requirements</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>Previous ramp experience is a plus</li><li>
Good command of the English language both verbal and written</li><li>
Valid driver's license</li><li>
Good communication skills</li><li>
Language skills</li><li>
Must be able to work in inclement weather</li><li>
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li><li>
Excellent Health &amp; Safety awareness</li><li>
Lift heavy objects that could reach 70 pounds (32 kilograms)</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!</div></div></div></div>

Ramp Agent

Giga

<div>
 <strong>
  About Giga
  <br/>
  <br/>
 </strong>
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 <br/>
 <br/>
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 <br/>
 <br/>
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 <br/>
 <br/>
 <ul>
  <li>
   Voice AI startup Giga raises $61M Series A
  </li>
  <li>
   DoorDash and Giga Partnership
   <br/>
   <br/>
  </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
 <br/>
 <br/>
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 <br/>
 <br/>
 <strong>
  What You'll Work On
  <br/>
  <br/>
 </strong>
 You'll contribute to projects across our stack. Some examples:
 <br/>
 <br/>
 <ul>
  <li>
   Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
  </li>
  <li>
   Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
  </li>
  <li>
   Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
  </li>
  <li>
   Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
   <br/>
   <br/>
  </li>
 </ul>
 As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 <br/>
 <br/>
 <strong>
  You Might Be a Fit If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have 1-3 years of professional software engineering experience
  </li>
  <li>
   Are curious and ask good questions&mdash;you want to understand why things work, not just how
  </li>
  <li>
   Can take feedback well and iterate quickly
  </li>
  <li>
   Prefer shipping over perfection but still care about quality
  </li>
  <li>
   Want to grow at a startup where you'll have real responsibility early
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Catered lunch daily
  </li>
  <li>
   Dinner stipend
  </li>
  <li>
   $150/month wellness benefit (gym, fitness classes, mental health)
  </li>
  <li>
   401(k) plan
  </li>
  <li>
   Paid parental leave (12 weeks maternal, 6 weeks paternal)
  </li>
  <li>
   Commuter benefits
  </li>
  <li>
   Medical, dental, and vision coverage
   <br/>
   <br/>
  </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 Compensation Range: $160K - $250K
 <br/>
 <br/>
</div>


Software Engineer I / II - San Francisco

GAT Airline Ground Support

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. This position requires no prior experience, offering an excellent opportunity to begin your career in the aviation industry.
<br><br>
<b>Compensation & Benefits:</b><br>
<ul>
<li>Competitive pay starting at $22.04 per hour - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.</li>
<li>Company-provided uniforms</li>
<li>Daily pay options</li>
<li>Paid training</li>
<li>401(k) matching</li>
<li>Opportunities for career advancement into leadership roles and other positions within the company</li>
</ul>
<b>Position Overview:</b><br>
As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and departing aircraft. You will also prepare aircraft cabins for departure, assist with ramp services (including waste disposal and re-servicing of aircraft), and assist customers as needed. This position may require you to work with multiple carriers and fulfill various duties as assigned. Ramp Agents must be comfortable interacting with customers and proficient in using computers. The role requires the ability to work under stress, meet rigid time constraints, and work outdoors in various weather and noise conditions.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Safely lift, load, unload, and transport baggage, mail, and cargo from the aircraft to the airport</li>
<li>Guide aircraft to and from gate positions to maintain on-time connections</li>
<li>Protect baggage and other equipment from damage, loss, and adverse weather conditions</li>
<li>Operate ground equipment such as tugs, cargo carts, service trucks, and belt loaders</li>
<li>Ensure ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Prepare the cabin for customer boarding, including cleaning seats, seat pockets, floors, galleys, and lavatories</li>
<li>Assist with record-keeping and documentation to ensure accurate routing of baggage</li>
<li>Adhere to safety guidelines and maintain safe working conditions for yourself and others</li>
<li>Communicate effectively with managers and lead agents to manage daily schedules</li>
<li>Report equipment issues and breakdowns to facilitate quick repairs</li>
<li>Work with multiple carriers, as needed, and perform other duties as assigned</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Must be at least 18 years of age</li>
<li>Able to work in extreme conditions (e.g., hot and cold weather) and small spaces</li>
<li>Must have a high school diploma or equivalent (GED)</li>
<li>Must be able to read, speak, and understand the English language fluently. Basic computer proficiency for record-keeping and baggage routing</li>
<li>Possession of a valid driver's license with a good driving record</li>
<li>Strong teamwork, collaboration, and communication skills</li>
<li>Flexibility to work nights, weekends, and holidays</li>
<li>Ability to adapt to changing priorities and manage time effectively</li>
<li>Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.</li>
<li>Must successfully complete and pass a pre-employment drug test.</li>
</ul>
<b>Equal Opportunity Employer Statement:</b><br>
GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.

Airport Ramp Agent

Ramp

<div>
 <strong>
  About Ramp
  <br/>
  <br/>
 </strong>
 Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
 <br/>
 <br/>
 The problems are high-stakes, data-dense, and unforgiving.
 <br/>
 <br/>
 We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you&rsquo;ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
 <br/>
 <br/>
 The median Ramp customer saves 5% and grows revenue 16% in their first year &ndash; far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
 <br/>
 <br/>
 If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for someone to help lead the future of analytics at Ramp. This person will enable Ramp to get 1% better every day by developing data products and insights. They will partner closely with business stakeholders and product, engineering, and design counterparts to prioritize and execute on work, improve reporting, as well as drive results and process improvements.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full stack development, building models to consume, transform, and expose data to stakeholders and production systems
  </li>
  <li>
   Drive a culture of experimental design, testing agenda, and best practices
  </li>
  <li>
   Contribute to the culture of Ramp&rsquo;s data team by influencing processes, tools, and systems that will allow us to make better decisions in a scalable way
  </li>
  <li>
   Collaborate with P/E/D/D (product, engineering, data and design) teams to develop product roadmaps and measure success
  </li>
  <li>
   Work closely with data engineering teams to capture, move, store, and transform raw data into highly actionable insights, and partner with business teams to turn those insights into action
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of SQL (preferably Redshift, Snowflake, BigQuery) and how to write efficient SQL queries
  </li>
  <li>
   Familiarity with BI tools (preferably Looker, Omni, Sigma, Hex or equivalent) and experience distributing data insights via reports and dashboards
  </li>
  <li>
   Track record of shipping high quality products and features at scale
  </li>
  <li>
   Ability to thrive in a fast-paced, constantly improving, start-up environment that focuses on solving problems with iterative technical solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with the modern data stack (Fivetran / Snowflake / dbt / Looker / Hightouch or equivalents)
  </li>
  <li>
   Strong perspective on analytics engineering development cycle (data modeling, version control, documentation + testing, best practices for codebase development)
  </li>
  <li>
   Experience within the payments and financial technology space
  </li>
  <li>
   Familiarity with B2B enterprise sales cycle metrics and processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Our Teams
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product Data | Ramp&rsquo;s Product Data team is responsible for delivering data products and insights that shape Ramp&rsquo;s product direction and unlock business value. The Product Analytics team is also responsible for building out the platform through which new products are launched, instrumented, tested, and QA&rsquo;d. The team embeds deeply as a partner to engineering, product, and design.
  </li>
  <li>
   Risk &amp; Capital Markets Data | Ramp&rsquo;s Risk Data team is responsible for how risk is evaluated, and building the risk infrastructure to scale to millions of businesses in the United States. Areas include risk operations and underwriting, limit setting and pricing across financial products as well as fraud detection, regulatory reporting, and capital market relationships.
  </li>
  <li>
   Growth Data | Ramp's Growth Data team ships data products and insights that allow Ramp to acquire new business and expand existing business and partnerships at scale. Current areas of focus include: Web &amp; Martech, Outbound Automation, Customer Data Platform, Self-Service Product, GTM Strategic Finance, and Business Systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits (for U.S.-based Full-time Employees)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% medical, dental &amp; vision insurance coverage for you
  </li>
  <ul>
   <li>
    Partially covered for your dependents
   </li>
   <li>
    One Medical annual membership
   </li>
  </ul>
  <li>
   401k (including employer match on contributions made while employed by Ramp)
  </li>
  <li>
   Flexible PTO
  </li>
  <li>
   Fertility HRA (up to $10,000 per year)
  </li>
  <li>
   Parental Leave
  </li>
  <li>
   Unlimited AI token usage
  </li>
  <li>
   Pet insurance
  </li>
  <li>
   Centralized home-office equipment ordering for all employees
  </li>
  <li>
   Health and Wellness stipend
  </li>
  <li>
   In-office perks: lunch, snacks, drinks, and more
  </li>
  <li>
   Budget for intra-office travel
  </li>
  <li>
   Relocation support to NYC or SF (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Referral Instructions
  <br/>
  <br/>
 </strong>
 If you are being referred for the role, please contact that person to apply on your behalf.
 <br/>
 <br/>
 <strong>
  Other Notices
  <br/>
  <br/>
 </strong>
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 <br/>
 <br/>
 <em>
  Beware of recruiting scams: Ramp will only contact you through official @
 </em>
 <em>
  Ramp.com
 </em>
 <em>
  email addresses and will never ask for payment or sensitive personal information during the hiring process.
  <br/>
  <br/>
 </em>
 Ramp Applicant Privacy Notice
</div>


Data Scientist, All Levels

Webflow

<div><p>At Webflow, we're building the world's leading AI-native Digital Experience Platform, and we're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we're here to build it together.</p>
<p>
We are seeking a strategic and hands-on Senior Enablement Manager to design, deliver, and continuously evolve enablement for our Solution Engineering, Solution Architecture, and Customer Success Manager teams. This role is responsible for setting the gold standard for how customer-facing technical and post-sales teams ramp, deepen product mastery, and deliver exceptional customer outcomes with Webflow.</p>
<p>
This role sits at the intersection of role excellence and solution expertise. You will build scalable onboarding in partnership with our Revenue Enablement Onboarding Manager and ongoing enablement programs that blend Webflow product knowledge, technical acumen, and customer-facing skills, ensuring SEs, SAs, and CSMs are confident, credible, and effective at every stage of the customer journey.</p>
<p>
Our Solution Engineering, Solution Architecture, and Customer Success teams are critical to how customers experience and succeed with Webflow. This role directly shapes how these teams ramp, grow, and deliver value&mdash;driving stronger customer outcomes, higher adoption, and long-term retention. You'll play a key role in scaling excellence across our most technical and strategic customer-facing teams.</p>
<p>
You'll be a visible presence across these teams&mdash;especially during monthly in-person onboarding sessions at our San Francisco HQ and a trusted partner to Solutions and CS leadership.</p>
<h1 class="jobSectionHeader"><b>
About the role:</b></h1>
<ul><li>Location: Remote-first (United States; BC &amp; ON, Canada)
<ul><li>You will be required to work from our SF office 1week per month (subject to change) for team meetings, collaboration sessions, and other business needs as requested by leadership.</li>
</ul></li><li>Full-time</li>
<li>Permanent</li>
<li>Exempt</li>
<li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.</li>
<li>United States (all figures cited below are in USD and pertain to workers in the United States)<br>
<ul><li>Zone A: $140,000 - $175,000</li>
<li>Zone B: $133,000 - $166,000</li>
<li>Zone C: $126,000 - $158,000</li>
</ul>
</li></ul><p>This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.</p>
<p>
Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.</p>
<ul>
<li>Application Information:</li>
<li><ul><li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li>
This posting is for a new position<br>
<li>
</li>
</ul></li><li>Reporting to the Director, Revenue Enablement</li>
</ul>
<p>As a Senior Enablement Manager you'll &hellip;</p>
<ul>
<li><h4 class="jobSectionHeader"><b>Own the Solutions &amp; CS Enablement Journey</b></h4>
<ul><li>Webflow product and platform knowledge</li>
<li>Solution positioning and technical storytelling</li>
<li>Customer lifecycle and use-case-driven workflows</li>
</ul></li><li><ul><li>Design and deliver a thoughtful, role-specific programs for SEs, SAs, and CSMs, with a strong emphasis on:</li>
<li>Blend VILT, self-paced learning, hands-on labs, and in-person sessions, including monthly facilitation at SF HQ for revenue new hires.</li>
<li>Partner closely with Product, Engineering, Sales, RevOps, and CS leadership to ensure onboarding content is accurate, current, and aligned to roadmap and GTM priorities.</li>
<li>Define clear ramp milestones, certifications, and readiness criteria by role.</li>
</ul></li></ul><ul><li><b>Partner with Solutions &amp; Customer Success Leadership</b></li>
<li><ul><li>Serve as the strategic enablement partner to SE, SA, and CS leaders.</li>
<li>Equip managers with coaching frameworks, role-specific playbooks, and skill assessment tools to support ongoing development.</li>
<li>Establish tight feedback loops to identify skill gaps, product knowledge needs, and performance trends across teams.</li>
</ul></li></ul><ul><li><h4 class="jobSectionHeader"><b>Lead Ongoing Role &amp; Solution Skill Development</b></h4>
<ul><li>Solution discovery and technical qualification</li>
<li>Architecture and implementation conversations</li>
<li>Demo excellence and solution storytelling<br>
Value articulation and business outcomes</li>
<li>Customer onboarding, adoption, and expansion motions</li>
</ul></li><li><ul><li>Own post-onboarding enablement tracks that deepen both functional excellence and Webflow solution mastery, including:</li>
<li>Deliver continuous learning through workshops, certifications, practice sessions, shadowing frameworks, and micro-learning.</li>
<li>Partner with Product teams to translate roadmap updates into clear, actionable enablement for customer-facing roles.</li>
</ul></li></ul><ul><li><h4 class="jobSectionHeader"><b>Drive Cross-Functional Alignment &amp; Best Practices</b></h4>
</li><li><ul><li>Collaborate closely with Revenue Enablement peers to ensure alignment across Sales, xDR, Partner, Solutions, and Customer Success enablement.</li>
<li>Partner with Product Marketing, Product, RevOps, and Leadership to reinforce broader GTM strategy through enablement.</li>
<li>Contribute to shared enablement frameworks, content standards, and measurement practices across the org.</li>
<li>Surface insights from the field to influence future product and enablement priorities.</li>
</ul></li></ul><ul><li><h4 class="jobSectionHeader"><b>Program Ownership &amp; Enablement Operations</b></h4>
</li><li><ul><li>Own and maintain a high-quality library of enablement content for Solutions and CS roles.</li>
<li>Leverage LMS, enablement platforms, and knowledge tools to deliver scalable, measurable programs with fluency in AI.</li>
<li>Track proficiency, ramp progress, and performance impact.</li>
<li>Continuously iterate based on data, feedback, and evolving business needs.</li>
</ul></li></ul><ul><li><h4 class="jobSectionHeader"><b>Facilitation &amp; Presence</b></h4>
</li><li><ul><li>Lead live training with confidence, clarity, and credibility&mdash;both virtually and in person.</li>
<li>Create an inclusive, hands-on learning environment that encourages participation, practice, and peer learning.</li>
<li>Model best-in-class facilitation, communication, and customer-facing behaviors.</li>
Willingness and ability to travel to San Francisco HQ once per month.<br>
<li>
</li>
</ul></li></ul><h1 class="jobSectionHeader"><b>About you:</b></h1>
<h3 class="jobSectionHeader"><b>Requirements:</b></h3>
<ul><li>5-8+ years of experience in Enablement, L&amp;D, Solutions, Sales Engineering, Customer Success, or related GTM roles.</li>
<li>Strong understanding of technical and post-sales motions, including SE/SA and CSM workflows.</li>
<li>Proven ability to translate complex products into clear, compelling, role-relevant learning experiences.</li>
</ul>
<p>You'll thrive as a Senior Enablement Manager if you have:</p>
<ul>
<li>Excellent facilitation and stage presence; comfortable leading sessions for small groups or large cohorts.</li>
<li>Experience designing VILT, in-person, and blended learning programs.</li>
<li>Highly collaborative, with strong cross-functional partnership skills.</li>
<li>Data-driven mindset with the ability to measure impact and continuously improve programs.</li>
</ul>
<p>Stay curious and open to growth &mdash; actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.</p>
<h3 class="jobSectionHeader"><b>
Our Core Behaviors:</b></h3>
<ul><li><b>Build lasting customer trust.</b> We build trust by taking action that puts customer trust first.</li>
<li><b>Win together.</b> We play to win, and we win as one team. Success at Webflow isn't a solo act.</li>
<li><b>Reinvent ourselves. </b>We don't just improve what exists, we imagine what's possible.</li>
<li><b>Deliver with speed, quality, and craft.</b> We move fast because the moment demands it, and we do so without lowering the bar.</li>
</ul><h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li><b>Ownership in what you help build.</b> Every permanent Webflower receives equity (RSUs) in our growing, privately held company.</li>
<li><b>Health coverage that actually covers you.</b> Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.</li>
<li><b>Support for every stage of family life</b>. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.</li>
<li><b>Time off that's actually off. </b>Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.</li>
<li><b>Wellness for the whole you. </b>Access to mental health resources, therapy and coaching.</li>
<li><b>Invest in your future. </b>A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.</li>
<li><b>Monthly stipends that flex with your life.</b> Localized support for work and wellness expenses &mdash; from Wi-Fi to workouts.</li>
<li><b>Bonus for building together. </b>All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.</li>
</ul>
<p><i>Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.</i></p>
<h3 class="jobSectionHeader"><b>
Remote, together</b></h3>
<p>
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.</p>
<h3 class="jobSectionHeader"><b>
Stay connected</b></h3>
<p>
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.</p>
<h3 class="jobSectionHeader"><b>
Please note:</b></h3>
<p><i>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.</i></p>
<p><i>
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.</i></p>
<p><i>
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.</i></p>
<p><i>
For information about how Webflow processes your personal information, please review </i><i>Webflow's Applicant Privacy Notice</i><i>.</i></p></div><p></p>

Senior Enablement Manager, Solutions & Customer Success

Jack & Jill

<div>
 <p>
  This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
 </p>
 <p>
  She will pick the best candidates from Jack's network.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The next step is to speak to Jack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Behavioral Research Scientist
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  $140,000-$160,000 + Equity
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Company Description:
  </strong>
  VC-backed AI simulation platform
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  Shape the cognitive and behavioral foundations of AI agents for a cutting-edge simulation engine. This role involves applying scientific depth to model decision-making, attention, and heuristics, impacting how next-generation digital products are designed. Join a team at the intersection of AI, behavioral science, and product experimentation, bringing real-world impact to scalable systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  San Francisco, USA
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why this role is remarkable:
  </strong>
 </p>
 <ul>
  <li>
   Join a team creating category-defining technology, building the simulation layer for adaptive software.
  </li>
  <li>
   Backed by top-tier VCs and product/engineering leaders from leading tech companies.
  </li>
  <li>
   Apply deep behavioral science and cutting-edge AI to solve complex product challenges with immediate impact.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will do:
  </strong>
 </p>
 <ul>
  <li>
   Ground AI agents in validated behavioral and cognitive frameworks, modeling human decision-making.
  </li>
  <li>
   Translate behavioral theories into practical agent architectures, defining user clusters and personas.
  </li>
  <li>
   Design and analyze in silico experiments to test agent responses and benchmark simulation realism.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The ideal candidate:
  </strong>
 </p>
 <ul>
  <li>
   PhD or postdoc in Cognitive Science, Behavioral Economics, Psychology, or HCI.
  </li>
  <li>
   Proven experience conducting original research on decision-making or behavioral modeling in digital contexts.
  </li>
  <li>
   Passionate about applying rigorous scientific research to real-world, impactful AI systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are Jack &amp; Jill?
  </strong>
 </p>
 <p>
  Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
 </p>
 <p>
  And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Next steps
  </strong>
 </p>
 <p>
  Step 1. Visit our website
 </p>
 <p>
  Step 2. Click 'Talk to Jack'.
 </p>
 <p>
  Step 3. Talk to Jack so he can understand your experience and ambitions.
 </p>
 <p>
  Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
 </p>
 <p>
  Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
 </p>
 <p>
  Step 6. If not, Jack will find you excellent alternatives. All for free.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We never post fake jobs
  </strong>
 </p>
 <p>
  This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
 </p>
 <p>
  Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
 </p>
 <p>
  We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
 </p>
 <p>
  Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
 </p>
</div>


Behavioral Research Scientist ($140,000-$160,000 + Equity) at blok

Explore 475+ Ramp service agent part time in San Francisco this March. Find roles across top companies and apply now to boost your career.