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guest services agent team lead

<div>JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you&rsquo;ve got deep experience in commercial real estate, skilled trades or technology, or you&rsquo;re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
GSA Team Lead
Business unit Integrated Facilities Management
Reporting to Regional FM Lead
Overall Role
 As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client&rsquo;s team to drive a purposeful fusion of life and work based on authentic human experiences. To continually innovate, standardise and enhance service practices in the Employee Experience Program. 
Duties &amp; responsibilities
 <ul><li>Engage with all guests, employees, and key stakeholders</li><li>
Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely communication</li><li>
Liaison with JLL team and client on soft service delivery</li><li>
Share regular event and celebrations content</li><li>
Adopt innovative communication strategies</li><li>
Champion regular meetings with stakeholders to enhance relationships</li><li>
Formulate a monthly calendar of events and implementation plan</li><li>
Assist in the coordination of event orders with client, team, and vendors</li><li>
Providing outstanding customer service and organize memorable events that exceeds client expectations</li><li>
Propose ideas to improve GSA service quality</li><li>
Develop and manage the vendor network People Management</li><li>
Manage customer service centric trainings to ensure deliverables matches objectives</li><li>
Ensure the team is focused on Employee engagement priorities and requirements in line with client expectations</li><li>
Support, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employees</li><li>
Drive &lsquo;One Team&rsquo; culture within the team and to work collaboratively with the operation&rsquo;s team reports</li><li>
Ensure clear, consistent reporting of targets &amp; goals</li><li>
Prepare and review the activities monthly and update the same to Client and JLL Regional FM Lead</li><li>
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices</li></ul> 
Candidate Specification Experience<ul><li>
More than 5 years&rsquo; front of house experience in the hospitality or real estate industry</li><li>
Excellent time management and communication skills</li><li>
Ability to manage multiple tasks independently</li><li>
Google Suite proficiency skills</li><li>
Efficient planning and organizing skillset</li><li>
Strong communications and customer relationship skills with the ability to interface and relate to the different stakeholders in the organization</li><li>
Strong drive and persistence to achieve results</li><li>
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality</li></ul>
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
64,000.00 &ndash; 80,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site &ndash;San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don&rsquo;t meet all the requirements. We&rsquo;re interested in getting to know you and what you bring to the table! 
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:<ul><li>
401(k) plan with matching company contributions</li><li>
Comprehensive Medical, Dental &amp; Vision Care</li><li>
Paid parental leave at 100% of salary</li><li>
Paid Time Off and Company Holidays</li><li>
Early access to earned wages through Daily Pay</li></ul>
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL&rsquo;s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (&ldquo;JLL&rdquo;) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process &ndash; including the online application and/or overall selection process &ndash; you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.</div>

Guest Services Agent Team Lead

Train With Ellie

<div>About Owner.com
Owner is the AI growth system for local restaurants. 
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. 
Owner is like having an army of engineers and marketers on your side, just like the big chains. 
Our vision
We&rsquo;re starting by helping independent restaurants succeed online. 
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. 
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type. 
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 
Read our Series C memo here 
Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. 
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. 
Our team
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. 
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth. 
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 
Why we're looking for you
Owner is building the AI-first restaurant profit suite. Rather than a series of tool you have to learn and operate - we are the self-driving platform for success. You will lead all the restaurant facing product teams spanning POS, Payments, Mobile, Web, and AI-powered agent services, setting a unified strategy that drives revenue growth, operational excellence, and best-in-class guest experiences for thousands of restaurants and millions of diners.
The Impact you will have<ul><li>
Set clear multi‑year product visions and roadmaps, balancing near‑term wins with durable platform bets.</li><li>
Deliver reliable, intuitive experiences across in‑store and online workflows so operators move faster and guests have a consistently excellent experience.</li><li>
Establish measurable goals and operating rhythms that tie team work to business outcomes like conversion, speed of service, retention, and revenue.</li><li>
Drive rigorous discovery and fast, high‑quality delivery, ensuring launches are well‑tested, clearly communicated, and easy to adopt.</li><li>
Strengthen product quality bars for performance, accessibility, and usability across web, app, and in‑store surfaces.</li><li>
Build and mentor a small portfolio of PM teams, up-leveling product sense, decision quality, and cross‑functional collaboration.</li></ul>
Who you&rsquo;ll work with<ul><li>
Design and Engineering partners to ship polished, resilient flows across web dashboard, in‑store POS, and payments touchpoints.</li><li>
Data and BizOps to size opportunities, define KPIs, and attribute impact across conversion, speed of service, reliability, and revenue.</li><li>
Customer‑facing teams in Launch, Success, and Support to bring field insights into the roadmap and ensure clean rollouts and enablement.</li><li>
Go‑to‑market partners to position capabilities clearly and communicate value to prospects and customers.</li><li>
Adjacent product areas to ensure the end‑to‑end guest and operator journey is cohesive and scalable.</li></ul>
What we're looking for<ul><li>
10+ Years Product Management Experience with 3+ years leading product managers or product teams</li><li>
Director‑level product leadership with a track record of setting vision, driving outcomes, and scaling healthy teams.</li><li>
Ability to get things done at scale: repeated examples of shipping high‑quality products that improved core business metrics.</li><li>
Excellent product sense: sharp judgment on where to invent versus simplify, with a high bar for usability, performance, and accessibility.</li><li>
Deep customer empathy: strong qualitative research chops that translate into crisp priorities and thoughtful tradeoffs.</li><li>
Strong data fluency: defines clear KPIs, integrates quantitative and qualitative signals, and updates conviction quickly.</li><li>
Clear, structured communication that drives alignment across levels and functions.</li><li>
Technical depth to engage on architecture, integrations, reliability, and constraints.</li><li>
Experience in restaurant or retail operations, including mission-critical, in-store workflows</li><li>
Familiarity with POS ecosystems, hardware-plus-software products, or offline-tolerant systems</li><li>
Background in payments or fintech, including onboarding, reconciliation, disputes, or financial reporting</li></ul>
Pay and Benefits<ul><li>
The estimated base salary range for this role is $270K-$310K, depending on experience and location. The offer also includes a a generous pre-IPO equity package.</li><li>
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!</li></ul> 
 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div><div></div>

Director of Product

HumanSignal

<div>
 
 The future of AI &mdash; whether in training or evaluation, classical ML or agentic workflows &mdash; starts with high-quality data.
 
 
 
 At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise.
 
 
 Our open-source product,
 
 Label Studio
 
 , has become the
 
 de facto standard
 
 for labeling and evaluating data across modalities &mdash; from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems.
 
 
 
 Label Studio Enterprise
 
 builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines &mdash; powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems &mdash; we'd love to talk.
 
 
 
 About the Role
 
 
 
 We're looking for an ambitious AI Engineer to
 
 transform how our go-to-market team operates
 
 . San Francisco, Austin, or Lisbon are preferred locations where you can collaborate with team members, but the position is remote or hybrid.
 
 
 As the founding GTM engineer, you will architect and build the AI-powered systems that power our entire GTM motion, owning the technology stack, partnering with stakeholders to define the workflows, deploying AI agents and apps, and continuously improving how the company acquires, activates, and grows customers.
 
 
 This is a highly hands-on role for someone who enjoys
 
 shipping systems, experimenting rapidly, and solving messy real-world problems with software.
 
 
 
 
 Why This Role Matters
 
 
 
 This role is a force multiplier for the entire company. You'll build the infrastructure that allows the GTM team to
 
 move faster, learn faster, and scale without proportional headcount.
 
 You'll help us:
 
 
 <ul>
 <li>
 Turn GTM from a set of tools into a cohesive, intelligent system
 </li>
 <li>
 Scale workflows without scaling headcount
 </li>
 <li>
 Improve signal quality and timing for marketing and sales
 </li>
 <li>
 Increase learning velocity across the entire funnel
 </li>
 <li>
 Shape how an open-source, bottom-up product grows into enterprise adoption
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 
 Build &amp; Automate the foundational GTM AI stack
 
 
 
 <ul>
 <li>
 Design, build, and maintain AI systems across marketing, PLG, sales, and post-signup activation
 </li>
 <li>
 Own integrations and workflows across tools like CRM, marketing automation, product analytics, data warehouse, enrichment tools, and internal services
 </li>
 <li>
 Build internal tools and lightweight services that accelerate GTM teams
 </li>
 <li>
 Replace manual workflows with scalable, automated systems
 
 
 </li>
 </ul>
 
 AI-Powered Systems &amp; Agents
 
 
 
 Design and deploy
 
 AI-driven workflows and agents
 
 that augment GTM teams.
 
 
 Examples include:
 
 
 <ul>
 <li>
 Lead qualification, inbound lead routing, and enrichment
 </li>
 <li>
 Personalized lifecycle marketing and outbound messaging
 </li>
 <li>
 Sales assist tools for deal intelligence and account research
 </li>
 <li>
 Automated account insights, pipeline analysis, and deal lifecycle management
 </li>
 <li>
 User onboarding, activation, and expansion signals
 
 
 </li>
 </ul>
 You'll continuously improve these systems using
 
 real performance data and feedback loops.
 
 
 
 
 Growth: PLG + Sales-Assisted Motion
 
 
 
 <ul>
 <li>
 Support a hybrid GTM model where open-source and self-serve users graduate into paid, sales-assisted customers
 </li>
 <li>
 Partner with Data &amp; Growth to build systems that surface product signals (usage, intent, readiness) to marketing and sales teams at the right time
 </li>
 <li>
 Partner closely with Product &amp; Marketing to turn usage insights into GTM leverage
 
 
 </li>
 </ul>
 
 Experimentation &amp; Learning
 
 
 
 Build the infrastructure that allows the GTM team to
 
 learn quickly and iterate with confidence.
 
 
 
 <ul>
 <li>
 Design and run experiments across acquisition, activation, conversion, and expansion
 </li>
 <li>
 Build experimentation frameworks (feature flags, A/B testing, measurement systems)
 </li>
 <li>
 Instrument systems to capture reliable data and insights
 </li>
 <li>
 Rapidly iterate based on results, not assumptions
 
 
 </li>
 </ul>
 
 Feedback Loops &amp; Continuous Improvement
 
 
 
 Create tight feedback loops between users, product signals, and GTM actions.
 
 
 <ul>
 <li>
 Partner with head of , accessible, and actionable across teams
 </li>
 <li>
 Turn qualitative and quantitative insights into system improvements
 </li>
 <li>
 Continuously optimize workflows, models, and automation based on real outcomes
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Core Skills
 
 
 
 This is fundamentally an
 
 engineering role
 
 , not traditional GTM operations. We're looking for someone who enjoys
 
 building systems, not managing tools.
 
 
 
 <ul>
 <li>
 Strong engineering background (software, data, or growth engineering)
 </li>
 <li>
 Comfortable shipping production code (APIs, services, scripts, internal tools)
 </li>
 <li>
 Experience working with data pipelines, analytics, and experimentation frameworks
 </li>
 <li>
 Hands-on experience with AI/LLMs, prompt engineering, or agent-based systems
 
 
 </li>
 </ul>
 
 Collaboration &amp; Ownership
 
 
 
 <ul>
 <li>
 Ability to work cross-functionally with Product, Engineering, Marketing and Sales
 </li>
 <li>
 Comfortable operating with ambiguity and defining the problem as you go
 </li>
 <li>
 Strong communicator who can translate between technical and GTM stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with open-source or developer-focused products
 </li>
 <li>
 Familiarity with CRM systems (e.g., Salesforce, HubSpot), CDPs, and marketing automation
 </li>
 <li>
 Experience building internal tools for sales or marketing teams
 </li>
 <li>
 Prior work in B2B SaaS, data, or AI-first companies
 </li>
 </ul>
</div>

AI Engineer (GTM)

Jack & Jill

<div>
 
 This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
 
 
 She will pick the best candidates from Jack's network.
 
 
 
 
 
 The next step is to speak to Jack.
 
 
 
 
 
 Behavioral Research Scientist
 
 
 
 
 
 
 Salary:
 
 $140,000-$160,000 + Equity
 
 
 
 
 
 
 Company Description:
 
 VC-backed AI simulation platform
 
 
 
 
 
 
 Job Description:
 
 
 
 Shape the cognitive and behavioral foundations of AI agents for a cutting-edge simulation engine. This role involves applying scientific depth to model decision-making, attention, and heuristics, impacting how next-generation digital products are designed. Join a team at the intersection of AI, behavioral science, and product experimentation, bringing real-world impact to scalable systems.
 
 
 
 
 
 
 Location:
 
 San Francisco, USA
 
 
 
 
 
 
 Why this role is remarkable:
 
 
 <ul>
 <li>
 Join a team creating category-defining technology, building the simulation layer for adaptive software.
 </li>
 <li>
 Backed by top-tier VCs and product/engineering leaders from leading tech companies.
 </li>
 <li>
 Apply deep behavioral science and cutting-edge AI to solve complex product challenges with immediate impact.
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 <ul>
 <li>
 Ground AI agents in validated behavioral and cognitive frameworks, modeling human decision-making.
 </li>
 <li>
 Translate behavioral theories into practical agent architectures, defining user clusters and personas.
 </li>
 <li>
 Design and analyze in silico experiments to test agent responses and benchmark simulation realism.
 </li>
 </ul>
 
 
 
 
 
 The ideal candidate:
 
 
 <ul>
 <li>
 PhD or postdoc in Cognitive Science, Behavioral Economics, Psychology, or HCI.
 </li>
 <li>
 Proven experience conducting original research on decision-making or behavioral modeling in digital contexts.
 </li>
 <li>
 Passionate about applying rigorous scientific research to real-world, impactful AI systems.
 </li>
 </ul>
 
 
 
 
 
 Who are Jack &amp; Jill?
 
 
 
 Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
 
 
 And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
 
 
 
 
 
 
 Next steps
 
 
 
 Step 1. Visit our website
 
 
 Step 2. Click 'Talk to Jack'.
 
 
 Step 3. Talk to Jack so he can understand your experience and ambitions.
 
 
 Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
 
 
 Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
 
 
 Step 6. If not, Jack will find you excellent alternatives. All for free.
 
 
 
 
 
 
 We never post fake jobs
 
 
 
 This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
 
 
 Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
 
 
 We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
 
 
 Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
 
</div>

Behavioral Research Scientist ($140,000-$160,000 + Equity) at blok

Stealth AI Startup

<div>
 
 About the Role
 
 
 We are seeking an exceptional Lead Researcher to lead and scale a world-class AI research organization focused on advancing the state of the art in machine learning, large language models, and applied AI systems. This role is both
 
 strategic and hands-on
 
 , responsible for defining long-term research vision while actively contributing to breakthrough innovations that directly impact product and business outcomes.
 
 
 As Head of Research, you will build, mentor, and manage a high-caliber team of researchers and research engineers, partner closely with executive leadership, and translate cutting-edge research into scalable, real-world systems.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Define and own the
 
 research vision and roadmap
 
 , aligned with company strategy and long-term goals
 </li>
 <li>
 Lead and grow a team of
 
 AI Researchers, Applied Scientists, and Research Engineers
 
 </li>
 <li>
 Drive innovation across areas such as:
 </li>
 <li>
 Large Language Models (LLMs)
 </li>
 <li>
 Reasoning and planning systems
 </li>
 <li>
 Representation learning
 </li>
 <li>
 Robustness, safety, and evaluation
 </li>
 <li>
 Multimodal and agent-based systems
 </li>
 <li>
 Balance
 
 long-horizon exploratory research
 
 with
 
 near-term applied research
 
 that powers products
 </li>
 <li>
 Ensure research excellence through strong scientific rigor, reproducibility, and evaluation standards
 </li>
 <li>
 Collaborate with Product, Engineering, and Leadership to transition research into production
 </li>
 <li>
 Represent the company externally through publications, conferences, and industry engagement
 </li>
 <li>
 Establish best practices for research processes, tooling, and infrastructure
 </li>
 <li>
 Mentor senior researchers and develop future research leaders
 </li>
 </ul>
 
 Required Qualifications
 
 <ul>
 <li>
 PhD in Computer Science, Machine Learning, AI, or a closely related field (or equivalent research experience)
 </li>
 <li>
 0-7 years of experience in AI/ML research, with at least several years in a
 
 research role
 
 </li>
 <li>
 Proven track record of
 
 high-impact research contributions
 
 (top-tier conferences, journals, or widely adopted systems)
 </li>
 <li>
 Deep expertise in modern ML techniques, especially
 
 LLMs, deep learning, and foundation models
 
 </li>
 <li>
 Experience leading and scaling research teams in industry or advanced research labs
 </li>
 <li>
 Strong understanding of the tradeoffs between research innovation and production constraints
 </li>
 <li>
 Ability to communicate complex technical ideas clearly to both technical and non-technical stakeholders
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience leading research at a top AI lab, FAANG company, or well-known AI startup
 </li>
 <li>
 Publications at leading venues (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP)
 </li>
 <li>
 Experience with model training at scale, including distributed systems and ML infrastructure
 </li>
 <li>
 Background in deploying research models into real-world products
 </li>
 <li>
 Prior experience influencing company-level technical strategy
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 
 Base salary up to $500,000
 
 , plus competitive equity
 </li>
 <li>
 Opportunity to shape the future direction of cutting-edge AI research
 </li>
 <li>
 Access to significant compute and research resources
 </li>
 <li>
 Collaboration with elite engineers, researchers, and product leaders
 </li>
 <li>
 A culture that values deep thinking, experimentation, and long-term impact
 </li>
 </ul>
 
 
</div>

AI Scientist - LLMs [32814]

Harmonic Security

<div><h3 class="jobSectionHeader">About Harmonic Security</h3>
Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently.
We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel.
We&rsquo;ve achieved early traction and product-market fit, and we&rsquo;re now entering the phase where technical credibility, customer trust, and execution in the field will define the category. This role sits at the center of that inflection point. You&rsquo;ll shape how our most strategic customers experience Harmonic, influence the product roadmap through real-world insight, and build the technical field organization that helps turn early momentum into a category-defining company.<h3 class="jobSectionHeader">
About the Team</h3>
You'll report to the VP GTM Strategy &amp; Operations and work closely with product, engineering, marketing, and partner teams. This is a highly cross-functional role where you'll serve as the technical bridge between prospects evaluating our platform, customers deploying it, and partners extending our reach. You'll build and lead a world-class solution architecture team while delivering solutions that meet complex enterprise security requirements.<h3 class="jobSectionHeader">
About the Role</h3>
We're looking for a rare combination: a security architecture expert who can build and lead teams, architect enterprise solutions, and serve as a trusted technical advisor to our customers' security leaders. This is a player-coach role where you'll split your time between hands-on customer engagement, team building, and technical thought leadership. If you've ever been called a &quot;field CTO&quot; or wished you could combine deep security expertise with the thrill of customer-facing problem solving, this role is for you.<h3 class="jobSectionHeader">
What You Will Do</h3><ul><li>
Serve as the technical voice of our company in strategic customer conversations, from initial discovery through proof-of-concept and deployment</li><li>
Conduct security architecture assessments and design solutions that address complex enterprise requirements</li><li>
Present to CISOs, security architects, and engineering teams with credibility and executive presence</li><li>
Handle technical objections and competitive scenarios with confidence and depth</li><li>
Recruit, hire, and mentor a world-class team of solution architects</li><li>
Partner with Director of Technical Enablement to create technical enablement programs for internal and partner teams</li><li>
Establish best practices for customer engagement, technical discovery, and proof-of-concept delivery</li><li>
Act as the voice of the customer to product and engineering teams, translating field insights into roadmap priorities</li><li>
Publish technical content on GenAI security, MCP architecture, and modern threat landscapes</li><li>
Speak at industry conferences and customer events</li></ul><h3 class="jobSectionHeader">
What Success Looks Like</h3><ul><li>
Become the go-to technical leader for our most strategic customer opportunities</li><li>
Refine and improve SA processes and customer facing interactions, maintain conversion rates from POV to close at 50%</li><li>
Deliver SA enablement and field readiness for new product launches: Endpoint Agent, MCP Gateway</li></ul><h3 class="jobSectionHeader">
What You Bring</h3><ul><li>
10+ years in enterprise security with deep knowledge of security architecture, zero trust, threat modeling, and compliance frameworks</li><li>
Hands-on experience with SaaS security models, API security, and cloud-native architectures</li><li>
Strong understanding of emerging GenAI security challenges: prompt injection, data leakage, model poisoning, and adversarial attacks</li><li>
Familiarity with gateway architectures, proxy technologies, and protocol-level security (MCP/Model Context Protocol experience a major plus)</li><li>
Experience with endpoint security, including agent deployment, telemetry collection, and EDR/XDR concepts, and real-time threat detection</li><li>
Proven track record of closing complex, enterprise-level security deals through technical influence</li><li>
Experience building technical teams from the ground up in startup or high-growth environments</li><li>
Exceptional demo skills and ability to translate technical complexity into business value</li><li>
Experience recruiting, developing, and retaining top technical talent</li><li>
Strong coaching and mentoring skills with a focus on career development</li><li>
Comfortable with the ambiguity and pace of Series A startup life</li></ul><h3 class="jobSectionHeader">
You Might Be a Fit If</h3><ul><li>
You've been called a &quot;field CTO&quot; and loved it</li><li>
You've built technical teams before and know what great looks like</li><li>
You get energized by customer conversations and solving hard technical problems</li><li>
You've navigated competitive deals and won on technical merit</li><li>
You're excited about GenAI security and the opportunity to define a new category</li><li>
You thrive in startup environments where you can shape both product and process</li><li>
You believe the best technical leaders are also great coaches and mentors</li></ul>
Benefits<h3 class="jobSectionHeader">
Why Join Us</h3>
This is not just a job. It is an opportunity to be part of a team that is redefining cybersecurity and AI safety. We believe today's talent is tomorrow's success, and we are committed to creating an environment where you can do the best work of your life.<ul><li>
Competitive compensation and meaningful equity with a direct stake in Harmonic's success</li><li>
Comprehensive benefits including health, dental, vision, and 401k matching</li><li>
A small, passionate team that values transparency, creativity, and learning</li><li>
Thoughtful leadership that cares deeply about growth, impact, and people</li><li>
Annual global offsites</li><li>
The chance to directly shape both our product and our culture as we build a category-defining company</li></ul><h3 class="jobSectionHeader">
Harmonic's Core Values</h3>
Flourish in the Unknown Never Full
We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance.
Never Full
We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more.
Perfect Harmony
We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work.</div>

Head of Solution Architecture/Sales Engineering

Founding Software Engineer

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