client care coordinator

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clinical research coordinator Jobs in Baltimore

clinical research coordinator

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coordinator, research project sr

help desk support analyst remote Jobs in Baltimore

help desk support analyst remote

remote scheduling coordinator work from home training provided

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are seeking a highly organized and detail-oriented
 
 Remote Scheduling Coordinator
 
 to support appointment setting, reservation coordination, and general scheduling activities in a remote environment. This position focuses on accuracy, communication, and administrative support to ensure a smooth and efficient client experience.
 
 
 This role is ideal for individuals who are dependable, organized, and comfortable working independently using digital tools.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate scheduling requests, appointments, and reservations
 </li>
 <li>
 Maintain accurate calendars, client records, and scheduling details
 </li>
 <li>
 Communicate professionally with clients via email, phone, and online platforms
 </li>
 <li>
 Confirm appointments and review scheduling details for accuracy
 </li>
 <li>
 Provide general administrative and customer support
 </li>
 <li>
 Follow established processes and scheduling procedures
 </li>
 <li>
 Assist with updates, changes, and client requests as needed
 </li>
 <li>
 Collaborate with internal teams to support scheduling needs
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Comfortable using online systems and scheduling tools
 </li>
 <li>
 Ability to manage multiple tasks in a remote environment
 </li>
 <li>
 Customer service, administrative, or scheduling experience preferred
 </li>
 <li>
 Reliable internet access and ability to work from home
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Scheduling Coordinator (Work From Home) | Training Provided

<div>
 
 Job Title:
 
 
 
 Remote Customer Service Representative - Cruise Bookings
 
 
 
 Job Type:
 
 
 Flexible Schedule | Remote
 
 
 
 About Us
 
 
 We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
 
 
 
 Position Overview
 
 
 We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on cruise &amp; hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.
 
 
 This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel options, amenities, pricing, and availability
 </li>
 <li>
 Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
 </li>
 <li>
 Maintain accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure a smooth client experience
 </li>
 <li>
 Stay informed on travel trends and hotel offerings
 </li>
 <li>
 Participate in virtual training sessions and team meetings
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Professional, positive, and client-focused attitude
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Interest in travel and hospitality
 
 
 
 
 
 </li>
 </ul>
 
 Previous experience in customer service, hospitality, or sales is beneficial but not required.
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Remote work with flexible scheduling
 </li>
 <li>
 Training and access to industry tools and resources
 </li>
 <li>
 Supportive team environment and mentorship
 </li>
 <li>
 Performance-based earning potential
 </li>
 <li>
 Access to travel-related discounts and perks
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 If you are interested in supporting clients with booking travel and providing excellent service, we encourage you to apply today.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Cruises

MTCI Healthcare Services

Certified Nursing Assistant (CNA) &ndash; Community Outreach &amp; Telehealth SupportMTCI Healthcare Services (Supporting Soteria 360 Senior Thrive Program) Baltimore, MD (Field-Based)Job Type<ul><li>Part-Time (Training Phase) &rarr; Full-Time Opportunity</li><li>Contract / Program-Based Role</li></ul>Pay$22.00 &ndash; $24.00 per hourSchedule<ul><li>Training: 3 days/week, 8-hour shifts</li><li>Full Program: 5 days/week, 8-hour shifts</li><li>Day shifts; flexible scheduling based on community needs</li></ul>Job DescriptionMTCI Healthcare Services is hiring a Certified Nursing Assistant (CNA) to support the Soteria 360 Senior Thrive Program, a community-based initiative delivering preventive and telehealth services to seniors across Baltimore City.This is a mobile, field-based role where you will work directly with residents in their homes and community settings. You will play a key role in helping seniors enroll in the program, access care, and use remote monitoring technology.If you enjoy working in the community and want to make a real impact, this role is for you.Key ResponsibilitiesCommunity Outreach &amp; Enrollment<ul><li>Assist residents with program eligibility screening</li><li>Support enrollment and onboarding</li><li>Educate participants about program benefits and services</li><li>Engage with seniors in a respectful, patient-centered manner</li></ul>Remote Monitoring Support<ul><li>Assist with setup and installation of devices (blood pressure cuffs, tablets, etc.)</li><li>Teach participants how to use equipment</li><li>Troubleshoot basic issues and report concerns</li></ul>Participant Support<ul><li>Provide ongoing support and follow-up</li><li>Help coordinate appointments and communication with care teams</li><li>Identify barriers to care and report to program staff</li></ul>Field Work<ul><li>Travel to multiple locations across Baltimore City</li><li>Work in homes, community centers, and partner sites</li><li>Represent the program professionally in the community</li></ul>Requirements<ul><li>Active Maryland CNA license</li><li>Must pass CJIS background check</li><li>Strong communication and interpersonal skills</li><li>Comfortable working in community/home environments</li><li>Ability to use basic technology (smartphones, tablets, apps)</li></ul>Preferred Qualifications<ul><li>Experience with seniors or community health programs</li><li>Background in outreach or patient engagement</li><li>Bilingual candidates encouraged to apply</li></ul>TransportationReliable transportation strongly recommended (This role requires travel between multiple sites in Baltimore City)Why Join Us<ul><li>Make a direct impact in your community</li><li>Work with a mission-driven healthcare program</li><li>Gain experience in telehealth and remote patient monitoring</li><li>Opportunity to grow with an expanding program</li></ul>Apply TodayJoin MTCI Healthcare Services and help improve access to care for Baltimore seniors through the Soteria 360 Senior Thrive Program.Pay: $22.00 - $25.00 per hourWork Location: In person

Certified Nursing Assistant (CNA) – Community Outreach & Telehealth Support

Johns Hopkins University

<div>We are seeking a Sr. Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Works with others in a team environment. Other duties may be assigned. 
Specific Duties &amp; Responsibilities<ul><li>
Reviews and responds to administrative related In-Basket messages from patients. Escalates messages to physicians as needed.
</li><li>Provides quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.</li><li>
Acts as primary point of contact for front desk scheduling, communication and coverage.
</li><li>Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
</li><li>Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.</li><li>
Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.</li><li>
Performs patient reminder courtesy calls upon physicians&rsquo; request.
</li><li>Follows up with &ldquo;No Show&rdquo; appointments to reschedule patients.
</li><li>Routinely checks voice mail and returns calls to patients within 24-48 business hours.</li><li>
Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of date of service and delivered to attending doctor/s.</li><li>
Pends RX refills and routes to physician.
</li><li>Works to obtain required prior authorizations from insurers for treatments and medication</li><li>
Provides administrative support for Clinical Fellowship and medical student rotations in the Neuro- Ophthalmology division. Coordinate credentialing activities with Wilmer Credentialing, obtain materials from incoming observers, maintain list of students and observers who rotate through the division each year, maintain on-going records on clinical fellows, students and observers who rotate/have rotated through the division.</li><li>
Prepare meeting materials (e.g., draft agenda, collect relevant information) and provide staff support for meetings. Record and draft meeting minutes, monitor and follow-up on action items.</li></ul> 

Minimum Qualifications 
<ul><li>
High School Diploma or graduation equivalent.</li><li>
Three years of progressively responsible medical office experience.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 
Classified Title: Sr. Medical Office Coordinator
 
Role/Level/Range: ATO 40/E/02/OE
 
Starting Salary Range: $18.20 - $33.90 HRLY ($25.00-29.86/ hour; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:00 am - 4:30 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: OM Oph Neuro Ophthalmology 
Personnel area: School of Medicine</div>

Sr. Medical Office Coordinator (Ophthalmology)

Headlands Research

<div><div>At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.</div><div> 
<h1 class="jobSectionHeader">
Clinical Research Coordinator (CRC)</h1>

Location: Pikesville, MD | Site Name: Headlands Research - Pharmasite | Full-Time 


Are you an experienced clinical research professional with a passion for advancing medicine? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials.

We&rsquo;re seeking a Clinical Research Coordinator (CRC) for our clinical research site located in Pikesville, MD. The CRC will manage and execute Phase I-IV clinical studies in accordance with FDA regulations, GCP/ICH guidelines, and sponsor protocols. This role is ideal for someone who thrives in a fast-paced environment and is eager to make an impact in the clinical research industry.

Type: Regular Full-time Employee 
Schedule: Mondays through Fridays, 8:00am - 5:00pm 
Location: Onsite in Pikesville, MD (no capabilities for remote or hybrid work) 
Reports to: Site Director 
Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.
<h2 class="jobSectionHeader">
What We Offer</h2>
<ul><li>Competitive pay + annual performance incentives</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) plan with company match</li>
<li>Paid time off (PTO) and company holidays</li>
<li>A mission-driven culture focused on advancing medicine and improving patient outcomes</li></ul> 


<h2 class="jobSectionHeader">Why Join Us?</h2>

You&rsquo;ll be part of a growing, mission-driven organization that values its people. At our core, we&rsquo;re committed to bringing innovative medical treatments to patients faster&mdash;while creating an environment where employees thrive. If you&rsquo;re passionate about clinical research and ready to make a difference, we&rsquo;d love to hear from you. 


Responsibilities:
<ul>
<li>Coordinate all aspects of assigned clinical trials from site initiation to study close-out</li>
<li>Conduct subject visits and ensure timely, accurate documentation following ALCOA-C standards</li>
<li>Maintain compliance with study protocols, GCP/ICH guidelines, FDA regulations, IRB policies, and company SOPs</li>
<li>Manage subject recruitment, informed consent, and retention strategies</li>
<li>Ensure timely data entry and resolution of EDC queries</li>
<li>Report and follow up on all adverse events, serious adverse events, and deviations</li>
<li>Collaborate with investigators, lab teams, sponsors/CROs, and internal stakeholders</li>
<li>Prepare for and participate in monitoring visits, audits, and inspections</li>
<li>Maintain regulatory documentation and ensure proper training is completed for all study amendments and systems</li>
<li>Execute study procedures such as phlebotomy, ECGs, and sample processing within scope (as trained)</li>
<li>Attend investigator meetings and provide cross-functional support as needed</li>
<li>Maintain working knowledge of study protocols, laboratory manuals, equipment calibration, and inventory control</li></ul> 


Requirements:
<ul>
<li>Bachelor's degree OR 2 years of college in a health-related program OR experience and training in conducting clinical trials with knowledge of ICH GCP required OR licensed as a Licensed Practical Nurse (LPN) or higher</li>
<li>Previous experience as a Clinical Research Coordinator preferred</li>
<li>Deep understanding of FDA, ICH-GCP regulations, and clinical trial procedures</li>
<li>Proficiency in medical terminology and clinical documentation practices</li>
<li>Strong interpersonal, verbal, and written communication skills</li>
<li>Organized, detail-oriented, and capable of managing multiple priorities</li>
<li>Proficient in Microsoft Office and other clinical research systems</li></ul> 


Apply now to become a part of a team that&rsquo;s changing the future of healthcare&mdash;one trial at a time.</div></div>

Clinical Research Coordinator

Complete Care Management

<div>Complete Care Management is seeking an experienced RN MDS Coordinator &ndash; Floater (On-Site) to support multiple skilled nursing facilities throughout the Baltimore, Maryland area. This is a 100% on-site position and not a remote role. The MDS Coordinator Floater will work on location at assigned facilities, providing in-person MDS support as needed.
This position requires daily on-site presence at assigned facilities and is not eligible for remote or hybrid work.
Key Responsibilities<ul><li>
Complete and oversee MDS assessments in accordance with CMS, Medicare, Medicaid, and state regulations</li><li>
Ensure timely and accurate submissions to maximize reimbursement and maintain compliance</li><li>
Support facilities with care area assessments (CAAs), care planning, and interdisciplinary coordination</li><li>
Provide education and guidance to facility staff related to MDS processes and best practices</li><li>
Assist with audits, surveys, and corrective action plans related to MDS and PDPM</li><li>
Collaborate with DONs, Administrators, and Regional Clinical teams</li><li>
Travel to assigned facilities within the Baltimore and surrounding Maryland markets as needed</li></ul>
Qualifications<ul><li>
RN license in Maryland (required)</li><li>
Minimum 2&ndash;3 years of MDS Coordinator experience in a skilled nursing setting</li><li>
Strong working knowledge of PDPM, RAI process, and Medicare guidelines</li><li>
Proven ability to step into new environments quickly and work independently</li><li>
Strong organizational, communication, and time-management skills</li></ul>
What We Offer<ul><li>
Competitive salary based on experience</li><li>
Stable, full-time regional role with variety and flexibility</li><li>
Supportive leadership and clinical resources</li><li>
Opportunity to work across multiple skilled nursing facilities</li></ul>
Why Complete Care? 
At Complete Care Management, we are committed to clinical excellence, compliance, and supporting our teams with the tools they need to succeed. This floater role is critical to maintaining continuity of care and operational success across our Maryland region. 
#LI-LA1
#CC2024</div>

RN MDS Coordinator Floater (On-Site)

Excellent Healthcare & PRP Services Inc.

Job Summary We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.Responsibilities<ul><li>Title: Client Care Coordinator / Support</li></ul>Department: AdministrativeWork Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. Duties &amp; Responsibilities<ul><li>Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.</li><li>Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.</li><li>Work collaboratively with client&rsquo;s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.</li><li>If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.</li><li>Ensure the maintenance of documentation and statistics as required by the agency and funding sources.</li><li>Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.</li><li>Participate in all assigned meetings, staff development, and training as required.</li><li>Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS&rsquo;s policies and procedures and Quality Assurance Plan,</li></ul>DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.<ul><li>Collect information from collateral resources to aid in determining diagnosis and need for treatment.</li><li>Model and support health and wellness activities and healthy coping skills for clients.</li><li>Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.</li><li>Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.</li><li>Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.</li></ul> Other responsibilities  There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:<ul><li>Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.</li><li>Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.</li><li>Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.</li><li>Comply with the principles of risk management in relation to individual and corporate responsibilities.</li><li>Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Manages time appropriately and prioritizes workload to ensure completion.</li><li>Performs other related duties as assigned.</li></ul>Competencies<ul><li>A self-starter who is able to work with minimum supervision.</li><li>Listens attentively.</li><li>Accurate proofreading skills.</li><li>Computer skills.</li><li>Writing Skills.</li><li>Manages and organizes information.</li><li>High motivated and flexible.</li><li>Client centered and organized approach to client care.</li></ul><ul><li>A good team player a confident person.</li><li>Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.</li></ul>Job RequirementEducation: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.Additional Eligibility Qualifications<ul><li>Excellent people skills, with an ability to partner with a dynamic leadership team.</li><li>Possess personal qualities of integrity, credibility, and commitment to the corporate mission.</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Baltimore, MD 21215 (Required)</li></ul>Ability to Relocate:<ul><li>Baltimore, MD 21215: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Care Coordinator

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